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Extended Stay America - Cleveland - Middleburg Heights

2.5 of 5
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17552 Rosbough Blvd., Middleburg Heights, OH 44130 (Formerly Studio Plus Deluxe Studios )
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Extended Stay America - Cleveland - Middleburg Heights
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A recent review
3 of 5 stars reviewed 2 weeks ago
BQsc Greenville, South Carolina, United States
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47 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greenville, South Carolina, United States
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place was decent for one night. The beds made your back hurt in the morning and the pillows were either flat and hard or too soft and fluffy. The shower took some playing with to get it to come on and adjust the hot water. I am very keen on smells and the room smelled musky. Overall, it's a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the friendliness of our staff; however, we apologize that your room was not to your satisfaction. In response to your feedback, we will work diligently to ensure our room inspections meet our company’s high standards. Thank you very... More 

New York City, New York
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's not luxury, but it offers everything one needs for a comfortable stay. A good bed, decent linens, and fully-equipped small kitchen (although you do have to request utensils from the front desk). The staff at check-in was extremely helpful. It's not just this location, but apparently chain-wide, based on 3 separate recent stays at Extended Stay America properties: the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay and the staff was helpful. Your feedback regarding the television channel selection has also been received and taken under advisement. Thank you again for your kind words and genuine feedback. The staff and I... More 

New Philadelphia, Ohio
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 19, 2015 via mobile

The check in was fast, the rooms were clean (although it could use updating). The rooms were spacious, the fridge, microwave and counters were clean. Even the shampoo and soap were good. I've spent 3x as much on a 4 star hotel and have not been as happy as I was here. The staff were very nice and the coffee... More 

Was this review helpful? Yes 1
Edgewood, MD
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 15, 2014

My sister and I stayed here for 5 nights. Yes, this is an older hotel. But our room was very clean, bed was comfortable, room was large & the kitchen was a nice bonus. Our room was on the 1st floor. It had 2 beds, a couch, small reclining chair, table/chairs, 2 dressers, flat screen TV, full size refrigerator, stove... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you enjoyed your stay with us. The staff and I are pleased to read that we provided you with a clean, comfortable room and that your fully-equipped kitchen was to your liking. Thank you again for your kind words. The staff and I would... More 

Mount Vernon, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 4, 2014

Picked hotel due to on line reviews. They lied. Hotel was poorly laid out. It was dirty (hall ways, elevator). Room smelled musty. Someone thought it would be a good idea to install new carpet in the room next to mine at 8:00 in the morning. People (not sure if they were staff or quest) were outside the main entrance... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review

Ken - We received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you did not enjoy your stay with us. The situation you described regarding our level of cleanliness and the carpet installation is truly regrettable. We will work with our housekeeping and maintenance staff to... More 

Travelers are raving about these Middleburg Heights hotels

Cleveland, Ohio, United States
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 3, 2014

We came to this hotel in March, 2014, and were greeted by a very friendly staff. The hotel is comfortable, and close to I-71, the Cuyahoga County Fairgrounds, Baldwin Wallace College, Southwest General Hospital, and several very nice restaurants. The lobby is welcoming -- couches, chairs, with tables and chairs for dining. Coffee is available not only at breakfast, but... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our friendly staff and your comfortable room during your stay with us. As well, it's great to hear that you were pleased with our location. I will be sure to share your kind remarks with our team. Thank... More 

Kalamazoo, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 20, 2014

Inexpensive doesn't have to be cheap-looking and ugly, but in this case it does. On the pro-side, clean with friendly staff, nice landscaping (except for potholes). On the con side - a depressing, dark, badly patched-up (and not) interior. I've stayed in far better for the money, and would never recommend.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Your feedback regarding our hotel’s overall condition is greatly appreciated and it will help us in our efforts to continually improve our... More 

Florence, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 28, 2014

We came to stay at this hotel in Sept 2013 and stayed for 4 1/2 months while my husband was doing contract work at CLE airport. We had a great experience and I would definitely recommend this hotel to friends and family. The staff and management team are very attentive and responds to concerns immediately.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review

Thank you so much for posting a review of our hotel. I’m so pleased to hear that our staff was helpful and attentive during your stay with us. The staff and I would love to provide you with another comfortable stay in the future. More 

Bangalore
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 2, 2013

Had a wonderful experience staying at this Studio. I was visiting Strongsville for 3 months and found this place extremely good. The studio is well equipped with full kitchen, good king-size bed and an ideal location.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to provide a home away from home for you. I am glad to hear that you found our fully equipped kitchen and location to be an added value to your stay. Thank you again for your kind words. The staff... More 

Imperial, Pennsylvania
1 review
4 of 5 stars Reviewed October 21, 2013

My and my wife visited this hotel in September for our honeymoon. It was clean, comfortable and affordable. I wish the front desk was more obvious (had to walk into the office and ask if this is where you go to check-in). Also, the grab-and-go breakfast is not that fantastic, but I imagine it's more to please businessmen on the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you found the the cleanliness and comfort of our guest rooms to your standards. It is great to hear that our staff provided you with exceptional service during your stay. Also, I am glad you had the opportunity to enjoy our grab and... More 

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