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TownePlace Suites Cleveland Airport

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7325 Engle Road, Middleburg Heights, OH 44130
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TownePlace Suites Cleveland Airport
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TownePlace Suites Cleveland Airport
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71 Reviews from our TripAdvisor Community

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Traveler rating
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    28
    11
    6
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Connecticut
Level Contributor
80 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed here a number of times over the years and been very pleased. Our July visit was no exception. Courteous cordial staff. Great breakfast offerings. Lattes available in the Marriott Courtyard next door. Burned out bedside light replaced immediately. Housekeeping was excellent. We will be back. Great location. Wi Fi worked effortlessly! Room could use a small tray... More 

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Erin S, General Manager at TownePlace Suites Cleveland Airport, responded to this review

Hello there, and thank you for your review! We are glad that you enjoyed your stay with us at the TownePlace Suites Cleveland Airport! As of July 1st, we rolled out a hot breakfast for our guests and we are pleased to see how happy our guests are with the new breakfast. I will be sure to pass along to... More 

Ohio
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel overall was nice. Comfy beds and pillows. Housekeeping was alittle off as the countertop in the kitchen was dirty, everything else though was clean. Breakfast was a great surprise as the Townplace Brand has really improved their breakfasts, previously it was just cold items. Now they have, hot eggs, sausage, bagels, muffins, etc, we were very pleased with the... More 

Was this review helpful? Yes
Erin S, General Manager at TownePlace Suites Cleveland Airport, responded to this review

Hello and thank you for your review! we are glad that you enjoyed your stay with us at the TownePlace Suites Cleveland Airport! Beginning on July 1st we rolled out a brand new HOT breakfast! We are very happy that you had the opportunity to have a positive experience with our new breakfast. We are currently training new staff members... More 

Cincinnati, Ohio
Level Contributor
162 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is not a five star hotel like a Ritz or Four Seasons but this place does it right. The staff is friendly and helpful. The property is very clean and the rooms are comfortable. It does a good job of being a home away from home. They have a transplant rate for certain Cleveland Clinic patients and their families.

Was this review helpful? Yes
Erin S, General Manager at TownePlace Suites Cleveland Airport, responded to this review

Thank you for taking the time to review us- we appreciate your feedback! We are glad that you enjoyed your stay with us and appreciated the simplicity that we offer. We love being a comfortable home away from home for our guests. We hope that we will have the privilege of hosting you again next time you are in the... More 

London, Ontario
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 17, 2015

Stayed here one night on our way home from Virginia. Excellent room - clean and quiet. Breakfast was excellent. Our only issue was that housecleaning knocked on our door despite a do not disturb sign hanging from it. Otherwise - no issues.

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Erin S, General Manager at TownePlace Suites Cleveland Airport, responded to this review

Hello and thank you for taking the time to review us. We appreciate your feedback! We are very pleased that you enjoyed your stay at the TownePlace Suites Cleveland Airport! We strive on guest satisfaction and we are pleased to know that we met your standards. I do apologize you were disturbed despite having the sign on the door. We... More 

Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 31, 2015

We are out of town for a week and will be traveling and staying at these hotels. The main reason we pick these hotels is due to the kitchen that they have in them since I cook each one of our meals. This particular TownePlace is a bit older then some of the ones we have stayed at and is... More 

Was this review helpful? Yes
Erin S, General Manager at TownePlace Suites Cleveland Airport, responded to this review

Thank you for taking the time to review us. We are very appreciative of your feedback. We are glad to hear that you enjoyed the convenience that TownePlace Suites Cleveland Airport has to offer. We take pride in our hotel and are sorry that our efforts did not reflect that. We have listened to your issues and we are taking... More 

1 review
5 of 5 stars Reviewed May 27, 2015

I really have enjoyed my stay here. The staff provided excellent customer service and where very accommodating. You receive complimentary breakfast which was very nice and convenience (Hot/cold cereal, boiled eggs, bagels, coffee and other cold beverages, muffins, & fruit). The rooms were very clean and met my standards after I did my "Anthony - Hotel Impossible" inspection. :-) The... More 

Was this review helpful? Yes
Erin S, General Manager at TownePlace Suites Cleveland Airport, responded to this review

Hello, thank you for taking the time to review us, we appreciate the feedback from our guests! we are very happy to hear that you enjoyed your stay with us! we pride ourselves on guest satisfaction are thrilled that your stay with us was perfect! We are very glad to hear that you will be joining us the next time... More 

Cincinnati, Ohio
Level Contributor
162 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed May 26, 2015

We stayed here because of a Cleveland Clinic "transplant rate." It is very clean and comfortable. It is laid out like a typical Marriott vacation resort condo just smaller. Three TVs, equipped small kitchen with fridge, dishwasher, etc., comfortable beds and it was quiet. It's a bit far from the Clinic but worth it for the rate we got.

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Las Vegas
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 19, 2015

Great location, near 71 and close to the CLE airport, with free shuttle. The rooms are always clean & comfortable, Fridge, microwave, coffee maker & necessary utensils are on hand. Nice breakfast with moderate amount of choices. All the staff I have encountered at this location have been friendly & helpful. Use of facilities at Courtyard which shares the parking... More 

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United States
Level Contributor
98 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 2, 2015

This is not a bad hotel. The staff is mostly helpful (except for one guy who seems to sit at the guest computer and surf the web a lot), the rooms are relatively new and the location is functional. I had were some maintenance issues in the room - the paper towel holder was missing a screw, the faceplate on... More 

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West Lafayette, Indiana
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 16, 2015

This was a perfect place to stay while I was here going to Cleveland Clinic. With the kitchenette and laundry, I was comfortable and able to eat in and not have to eat out all of the time. Breakfast at the hotel was not great but with my on kitchen I could fit my own breakfast. Also there was a... More 

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