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Comfort Inn Cleveland Airport

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17550 Rosbough Drive, Middleburg Heights, OH 44130
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1 room 1 guest
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Comfort Inn Cleveland Airport
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111 Reviews from our TripAdvisor Community

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Traveler rating
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    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Warrenton, Virginia
Level Contributor
116 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay every year and we were impressed by the remodel of the rooms. Our one complaint of this hotel was that there were no refrigerators in the rooms. Now there are! There is also a microwave. The tile floors are gorgeous and the beds are the most comfortable around. We loved the décor. Well done!

Was this review helpful? Yes
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding... More 

Batavia, Illinois
1 review
1 of 5 stars Reviewed July 28, 2015

We have stayed here maybe 6-7 times in the past 10 years. Everything had been fine up till now. I don't even know where to start. 1. There was no security chain on the front door 2. None of the drawers had handles 3. The bathroom door would not open all the way, it was sticking on the floor 4.... More 

Was this review helpful? Yes
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

Thank you for taking the time to leave us feedback! We appreciate you bringing these things up and are pleased to share with you that we have completed the renovation to the guest rooms and still working on the public areas throughout the building. We hope you stop back to see the progress the next time you're in town! Lawrence... More 

Travelers are raving about these Middleburg Heights hotels

Alexandria
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 23, 2015 via mobile

Hotel was being re done during my visit, with the 1st floor closed off. Room was fine, bed was comfortable. The problem was at check out. The counter was unstaffed because THE PERSON WAS AT THE DESK IN THE OFFICE SNOOZING! Then he has the gall to tell me what I should do to get his attention, WHEN HE SHOULD... More 

Was this review helpful? Yes
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

I am truly concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to... More 

Ohio
Level Contributor
88 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 16, 2015

We always stay at the Comfort Inn in Middleburg Heights when we visit the Rock and Roll hall of fame. It is so much more reasonable than being downtown and there are plenty of restaurants and "The South Park Mall" nearby. Fast, friendly check in, good wifi, air and bed. Very clean! I never stay anywhere else.

Was this review helpful? Yes 2
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

On behalf of the Comfort Inn Cleveland Airport, I would like to thank you for your review. We appreciate your feedback and our employees enjoy the positive feedback from our guest. It is the comments like this that keep us going! I hope that you get a chance to come back and see us soon. Lawrence Barr General Manager More 

New Philadelphia, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 6, 2015

We wanted a room close to the Cleveland Airport to stay the night before our early departure. Room was just ok - they advertise 130 refurbished room, not the case here. Everything was old. Was awakened at 10:35 pm by a fire alarm going off. Was told that it was not a fire, just a malfunctioning alarm. When we returned... More 

Was this review helpful? Yes 1
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

On behalf of the Comfort Inn Cleveland Airport, I would like to thank you for your review. I am extremely sorry that you were not satisfied with our shuttle service here at the hotel. We strive to provide the best quality experience we can here at the hotel, an as per your response we did not meet your level of... More 

Willoughby, Ohio
Level Contributor
78 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed May 6, 2015

Used their service where you can leave your car up to 14 days at no cost if you stay there the night before you leave. Shuttle leaves every half hour going to the airport in the morning. Call for pick-up when you get back. Room was adequate, they are currently remodeling rooms, not yet the one I was in. It... More 

Was this review helpful? Yes
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

YAAAY, we have made you happy and it shows, thank you so much for your kind words concerning the Comfort Inn Cleveland Airport. I am will make sure to pass along to my staff how happy you were with your stay. We look forward to seeing you soon! Lawrence Barr General Manager More 

Ohio
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed April 6, 2015

We recently stay both prior to, and after, our 7 night vacation. The room was clean and I especially appreciate the zippered covers on both the mattress and box springs. The beds and pillow selection made for a great nights sleep. I must say I was a little disappointed in the clerk that checked us in on the first evening.... More 

Was this review helpful? Yes 1
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

Its great to hear from satisfied guests like your self, our Park n Fly package is one of the best in the country and we pride ourselves on making sure every guest has a great experience like you did. We hope that you will choose to stay with us again if you are ever in the Cleveland area. Lawrence Barr... More 

Ohio
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 18, 2015

We had an excellent overnight stay at this Comfort Inn. We used the Park, Sleep Fly arrangements and this worked perfectly. We were able to park our car there while we were on a 7 day cruise for only the price of the hotel room....very satisfied with this! The staff , from check-in to shuttle transport were great. Breakfast was... More 

Was this review helpful? Yes
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

Our Park n Fly package is a great deal for our guest, and we are pleased that you had a great experience with us. We pride ourselves on making sure every guest is happy and so we are glad we were able to accomplish that for you! See ya soon Lawrence Barr General Manager More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 22, 2015

I was at the hotel for a business meeting in one of their meeting rooms. I had spoken to the morning front desk clerk (Kind and helpful) and had questioned whether or not guest rooms would be available if I decided to get a room after the meeting. She informed me that she had plenty of rooms available and a... More 

Was this review helpful? Yes 3
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

On behalf of the Comfort Inn Cleveland Airport, I would like to thank you for your review. We appreciate your feedback and I am so sorry that you encountered a rude desk clerk. Rest assured that desk clerk is no longer with us and we have taken care of the situation to insure that our future guest do not encounter... More 

Valdosta, Georgia
Level Contributor
57 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 15, 2015

We recently stayed here and the room was very clean, the bed and pillows were so comfortable we slept great. The staff was also very friendly and helpful. Everyone was very polite and we would recommend staying here

Was this review helpful? Yes 1
ComfortInnOH439, General Manager at Comfort Inn Cleveland Airport, responded to this review

Wow I am excited to know that we exceeded your expectations and we hope that the next time your travels brings you to Cleveland that Comfort Inn Cleveland Airport comes to mind. Thank you again Lawrence Barr General Manager More 

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