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Crowne Plaza Hotel Cleveland Airport

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7230 Engle Road, Middleburg Heights, OH 44130
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Crowne Plaza Hotel Cleveland Airport
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Crowne Plaza Hotel Cleveland Airport
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207 reviews from our community

Traveler rating
    83
    52
    39
    20
    13
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34
19
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104
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Cleveland Airport
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Ohio
Top Contributor
152 reviews 152 reviews
42 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed September 30, 2013

I you are looking for a great hotel and even better service, then this place is for you! I had made plans w/ Erica to have my corporate sales meeting here. They really rolled out the red carpet and the service was top notch. My out of town guests all told me how comfortable the rooms were and loved the... More 

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Dallas, Texas
Top Contributor
103 reviews 103 reviews
42 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed September 25, 2013

Stayed here with my wife on a recent trip back to Cleveland. We arrived late and instead of my normal routine of running and getting a rental car and then arriving at my location at 1 am, I decided to try to stay at a hotel near the airport and just get my transportation in the morning. The transportation was... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear jeffv216, Thank you for being an IHG Club Rewards member and for writing us a review. We are so pleased that you enjoyed your over-all stay with us. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to have... More 

Battle Creek, Michigan
Top Contributor
80 reviews 80 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 19, 2013

Got a great deal thru Hotwire, but their regular rates online were reasonable anyway. The room was nice, clean, comfortable. Staff was friendly and helpful. Convenient location just south of airport right off I-71, only about 15- 20 minutes drive to downtown. For the foodie type, lots of great options in Cleveland area, check out reviews here on Tripadvisor or... More 

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Middleburg Heights, Ohio
1 review
5 of 5 stars Reviewed September 17, 2013

The front desk personnel, especially Kayleigh, was very courteous and helpful. She made our arrival and stay a very pleasant experience. We had an issue we our room and it was resolved very quickly with very nice people helping out throughout. I would recommend this hotel to anyone.

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Perrysburg, Ohio
Top Contributor
106 reviews 106 reviews
53 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed September 12, 2013

I stayed here for one night on business in September and this is one of the better Crowne Plaza properties I've stayed at for a while. There is quite a bit of parking; however, I used the shuttle from the airport which is about 20 minutes away. Here's a tip: the shuttle picks up at door 2 ONLY. Check in... More 

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CPMike, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Glogue, Thank you for taking the time to review your recent stay at Crowne Plaza Cleveland Airport. We are happy to hear you enjoyed your stay and look forward to having you as our guest again in the future. Sincerely, Mike L. General Manager More 

Chicago
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 11, 2013

A very nice hotel. Professional staff, very clean. Nice pool, no hot tub spa but there is a dry heat sauna. Rooms are spacious, toiletries are good quality. Plenty of parking. We stay here while traveling for business from Chicago to Brimfield, MA., 3 times a year and if we are traveling anywhere near here and need a room enroute,... More 

Was this review helpful? Yes
CPMike, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Lisa, Thank you for taking the time to review your recent experience at Crowne Plaza Cleveland Airport. Our team strives to ensure we consistently provide the highest level of service possible in a comfortable atmosphere. We look forward to seeing you again on your travels next season! Sincerely, Michael L. General Manager More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed September 10, 2013

Rarely would I take the time to review a hotel, but the great service lead me to this. I asked if there was a way I could comment on the service. Kalama and Kaylegh both went out of there way to help me with my room as I had neglected to make a reservation. Kalama called those with multiple room... More 

Was this review helpful? Yes
CPMike, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Jeff, Thank you for taking the time to review your recent experience at Crowne Plaza Cleveland Airport. Your comments are valuable to us as they allow us the opportunity to commend those team members who consistently provide the highest level of service. Kalama and Kaylegh are truly an assist to our team and both were very thankful for your comments.... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 6, 2013 via mobile

The hotel SEEMED ok as we walked in and looked around. Overall, the room and everything was didn't have too much light around. The first morning I woke up, there was Blood on my sheets! I didn't know this was a sure sign of bed bugs! We asked the staff to change the sheets and it took them three days... More 

Was this review helpful? Yes 2
CPMike, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Srichardson15, Thank you for taking the time to submit your review regarding your recent experience at our facility. Your comments are valuable to us and allow us the opportunity to review our operation and ensure all procedures are being followed. We understand that there was a potential concern that you may have encountered during your visit. I have taken this... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 3, 2013

Comfortable beds,bathroom a bit tight but very clean place. Restaurant had great food with good service. Met friends for dinner and were able to sit and talk for almost 3 hours, no one rushed us. Close to highway, easy on, off .

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Evanston, Illinois
Top Contributor
136 reviews 136 reviews
9 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed August 19, 2013

My only negative here is that a Saturday evening wedding monopolized all the good parking spaces, but the hotel itself got very high marks in all categories. My husband hates noise, so he requested a room with little chance of running kids, or partying neighbors. We were given a room on the floor most used by flight crews for the... More 

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