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Crowne Plaza Hotel Cleveland Airport

3.5 of 5 7230 Engle Road, Middleburg Heights, OH 44130
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Crowne Plaza Hotel Cleveland Airport
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Crowne Plaza Hotel Cleveland Airport
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198 reviews from our community

Traveler rating
    79
    52
    36
    19
    12
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32
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100
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 of 5 stars Reviewed yesterday NEW via mobile

This hotel was surreounded by a lot of restaurants. The tub couldve been cleaned better but the beds were comfortable and the room was clean. They gave spa products upon arrival and did not have free breakfast.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

I've stayed in many hotels, and can honestly say, Alex was on top of her job. As she checked me in, she handled no less than 3 other customers, and 2 employees with questions. No delay on my part, and all done with a smile.

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Top Contributor
54 reviews 54 reviews
37 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is up to the level you would expect for a Crowne Plaza. It's the staff that is so much fun! Britney and Maria are quite a show to behold. They are professional they are warm and they are fun! Like others have said the energy at this hotel is wonderful! Alex the young gentleman that helped me one... More 

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Sierra Vista, Arizona
Contributor
17 reviews 17 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at this fine hotel, and always make a point of staying/dining here when flying in to see family in Ohio, once or twice a year. The front desk clerk (Natalie, I believe) set the tone for my stay with excellent service, and the limo driver (Dan), was extremely helpful, congenial and took great care of me (shuttling... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Rebecca L., What else can be said other than "Thank you!" Your kind words are the encouragement that inspires us to continue to go above and beyond to serve you, our guest. I am honored that you would make a special trip during your stay to return for a dinner service. Thank you so much for your kind words... More 

Niles, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The staff is amazing. Alex especially went over the top to accommodate! Rooms are 5 star! Restaurant is awesome as well. Quiet peaceful stay. Very friendly & helpful staff. Wifi works good. Great perks for IHG Club members! Crowne Plaza Airport is great hotel.

Was this review helpful? Yes 1
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Rod B., Thank you for taking the time to write a review of our property. Your kind words will be passed along to the staff to encourage them to continue to go above and beyond to accommodate our guests. We take great pride in our service and always look forward to hearing about an exceptional stay. Thank you for... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

So much energy and excitement. I want to give a very special thanks to Alex Austin for going above and beyond. I would stay here again and again. The room was very comfortable the television had more channels than other hotels I've stayed in.

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear max o, Thank you for taking the time out of your day to write such a kindhearted review of our hotel. It warms me greatly knowing that the team we have here is doing everything they can to make you comfortable and provide a high quality of service. I will be sure to pass your kind words along to... More 

Bedford, Ohio
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 5, 2015

The hotel was busy due to it was New Year's Eve. But Vernon, the front desk attendant was very nice and check in was quick and pleasant. He suggested Bucci's as I was looking for a place to eat. Very good food. The hotel was clean. The halls were clean. My room was clean. The rooms are in need of... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Brighteyes828, Thank you for your feedback. I am happy to hear that Vernon was able to assist you quickly and efficiently and I am also happy to hear that cleanliness had met your expectations. My apologies for the temperature of the pool and lack of beverages available in your guestroom, there is no excuse for issues of that caliber.... More 

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 4, 2015

First of all, we booked this room after the holidays and It was not busy at all, so no excuses for this. Our room did not have a remote control for the TV and when we went to call the front desk ,,,, no phone in the room either ..... Really??? Opened the curtains and what a view!!! Roof top... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear nohronda, Thank you for you feedback. Providing feedback helps us, as a business, grow and improve in areas that may need some TLC. I'm sorry that you had to endure the difficulties you faced with the TV remote, view from your room, and professionalism from an improperly dressed server. There is no excuse for the issues you were faced... More 

Omro, Wisconsin
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed November 13, 2014

This hotel was fancy in appearance but that was all. My husband and I stayed here for 3 nights on business, so we didn't book the hotel. The company that wanted us to come to Cleveland booked it. I was a bit disappointed there was no mini fridge, no hot tub, and no Continental breakfast. The room was clean. The... More 

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear sloppyjoes89, Thank you for staying with us and providing valuable feedback. I am disappointed that our hotel did not live up to your expectations. I have met with the management team and relayed your concerns to them so that the appropriate actions can be taken. Issues such as broken alarm clocks, poor room service and negligent daily service are... More 

Meadville, Pennsylvania, United States
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 28, 2014

The room was nice and front desk staff was quite friendly. I did eat in the restaurant and the food was delicious. They had great Happy Hour Specials. Don't rely on the wake up calls it didn't work for me or the three other co-workers I had who scheduled calls for their rooms.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Bob L, Thank you for being our guest, and thank you for writing a review of our property. I am happy to hear that you had a pleasant stay with us and enjoyed the amenities we have to offer. I want to put forth my apologies for the issues you and your colleagues had with the wake up calls,... More 

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Additional Information about Crowne Plaza Hotel Cleveland Airport

Address: 7230 Engle Road, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland Airport 3.5*
Number of rooms: 238
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Also Known As:
Crowne Plaza Middleburg Heights
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio

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