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Crowne Plaza Hotel Cleveland Airport

3.5 of 5 7230 Engle Road, Middleburg Heights, OH 44130
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Crowne Plaza Hotel Cleveland Airport
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Crowne Plaza Hotel Cleveland Airport
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190 reviews from our community

Traveler rating
    74
    51
    34
    19
    12
See reviews for
30
17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Omro, Wisconsin
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel was fancy in appearance but that was all. My husband and I stayed here for 3 nights on business, so we didn't book the hotel. The company that wanted us to come to Cleveland booked it. I was a bit disappointed there was no mini fridge, no hot tub, and no Continental breakfast. The room was clean. The... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear sloppyjoes89, Thank you for staying with us and providing valuable feedback. I am disappointed that our hotel did not live up to your expectations. I have met with the management team and relayed your concerns to them so that the appropriate actions can be taken. Issues such as broken alarm clocks, poor room service and negligent daily service are... More 

Meadville, Pennsylvania, United States
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 28, 2014

The room was nice and front desk staff was quite friendly. I did eat in the restaurant and the food was delicious. They had great Happy Hour Specials. Don't rely on the wake up calls it didn't work for me or the three other co-workers I had who scheduled calls for their rooms.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Bob L, Thank you for being our guest, and thank you for writing a review of our property. I am happy to hear that you had a pleasant stay with us and enjoyed the amenities we have to offer. I want to put forth my apologies for the issues you and your colleagues had with the wake up calls,... More 

1 review
5 of 5 stars Reviewed October 28, 2014

When I checked in today, I was greeted by Melanie, who was mannin the front desk. She was cheerful and helpful and has a great attitude and recommended the downstairs bar which serves a great bottle of Wycliff.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Clarence I, Thank you for your comments! I glad that you got welcomed with open arms by Melanie, she is a kind and sweet soul with so much to offer our guests. It's comforting to know that, to the weary traveler, a kind heart can brighten your day. We hope to see you again very soon. More 

Magnolia, Ohio
1 review
3 of 5 stars Reviewed October 23, 2014 via mobile

Could have been much better for the money spent. No breakfast included, like others in the area, at less $$. My room door had no strike plate, allowing the door to not shut properly. Only two of the elevators were working.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear John G, Thank you for staying with us and providing us with your valuable feedback. We are disappointed our hotel did not live up to your expectations in some aspects of your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2014

Brittany and Marian were excellent and very helpful during my stay. This is an excellent property. I have enjoyed excellent Internet and good bar experience. I wish there was a hot tub but other than that everything has been quite superb. I would stay again

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Justin M., Thank you for choosing Crowne Plaza Cleveland Airport! I'm ecstatic to hear that Brittany and Maria were able to assist you during your stay. I am also happy to hear your compliments about the internet as well as the bar; we have just began refitting the entire hotel with a new provider as well as faster speeds,... More 

Niles, Michigan
2 reviews
5 of 5 stars Reviewed October 9, 2014 via mobile

Over the top service from the whole staff classy helpful. Brittany & Maria made it a very special stay! Above & beyond kindness made me feel like a King. Rooms are superb. Sleep Tight pak made it even better.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Rod B., Thank you so much! It is always great to hear about our guests experiences! I will be certain to relay this to Brittany and Maria as well as the rest of the staff and to make sure that we keep up this positive, upbeat attitude with everyone we encounter. Again, thank you for taking the time to... More 

Georgia
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 30, 2014

On our hot rod trip to michigan, we had to stop sooner than we wanted because of a bad storm coming across ohio. The crowne plaza made a good night for us,not easey finding a hotel that can take 15 hot rods in and make everybody happy. The check-in was easy and fast. Rooms were clean and nice. The restaurant... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Streetrodtraveler, Thank you so much for your kind words of endearment for our hotel, we strive every day to provide the very best to each and every guest, and storm season is no exception. I am happy to hear that we were able to accommodate you in your time of need and that your Hot Rod survived the storm... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2014

Very nice hotel! As part of a flight crew, I spend many of my nights in hotels. This hotel is always clean and comfortable. The restaurant/bar downstairs is also good. I always partake in the breakfast buffet and, on occasion, enjoy dinner and a couple of my favorite adult beverages. I've never been disappointed with the food or the service.... More 

Was this review helpful? Yes 1
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Matt L., It is very humbling to hear such kind words from someone who is different hotels so very often. Thank you so much for taking the time to write a review of our hotel. We always welcome those that welcome us to the skies. I will be sure to pass these kind words along to our staff, and... More 

Elyria, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

Lashay at the front desk made me feel welcome and at home! She was very professional, courteous and kind. I stay at this property somewhat often and all the personnel are great! Not only was check-in a breeze, but a bulb had burned out in my bathroom and front desk was nothing short of expeditious to dispatch a maintenance man.... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Brian A., Thank you for your kinds words, I am happy to hear that our staff could be accommodating to your needs. We look forward to your next stay with us here at the Crowne Plaza Cleveland Airport. More 

Charlotte, North Carolina
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 15, 2014

There is truly no other way to put it than average. The hotel was conveniently located. The room was average. The bathroom was average. The television was average - nice TV, but only worked partially. The internet connection was average - again, spotty. The breakfast, however, was above average; but you also had to pay extra for it. All in... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Michael M., Thank you for taking the time to write a review of our hotel. I am saddened to hear that your stay with us was just average, we strive to provide a top notch service with great amenities. We are currently in the works to renovate the television service as well as the internet service throughout the entire... More 

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Additional Information about Crowne Plaza Hotel Cleveland Airport

Address: 7230 Engle Road, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland Airport 3.5*
Number of rooms: 238
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Also Known As:
Crowne Plaza Middleburg Heights
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio

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