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All 10 Middleburg Heights hotels

Crowne Plaza Hotel Cleveland Airport

3.5 of 5 Hotel   |   7230 Engle Road, Middleburg Heights, OH 44130
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A recent review
3 of 5 stars reviewed yesterday
John G Magnolia, Ohio
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187 reviews from our community

Traveler rating
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    34
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    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Magnolia, Ohio
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Could have been much better for the money spent. No breakfast included, like others in the area, at less $$. My room door had no strike plate, allowing the door to not shut properly. Only two of the elevators were working.

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Brittany and Marian were excellent and very helpful during my stay. This is an excellent property. I have enjoyed excellent Internet and good bar experience. I wish there was a hot tub but other than that everything has been quite superb. I would stay again

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Justin M., Thank you for choosing Crowne Plaza Cleveland Airport! I'm ecstatic to hear that Brittany and Maria were able to assist you during your stay. I am also happy to hear your compliments about the internet as well as the bar; we have just began refitting the entire hotel with a new provider as well as faster speeds,... More

Niles, Michigan
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Over the top service from the whole staff classy helpful. Brittany & Maria made it a very special stay! Above & beyond kindness made me feel like a King. Rooms are superb. Sleep Tight pak made it even better.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Rod B., Thank you so much! It is always great to hear about our guests experiences! I will be certain to relay this to Brittany and Maria as well as the rest of the staff and to make sure that we keep up this positive, upbeat attitude with everyone we encounter. Again, thank you for taking the time to... More

Georgia
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On our hot rod trip to michigan, we had to stop sooner than we wanted because of a bad storm coming across ohio. The crowne plaza made a good night for us,not easey finding a hotel that can take 15 hot rods in and make everybody happy. The check-in was easy and fast. Rooms were clean and nice. The restaurant... More

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Streetrodtraveler, Thank you so much for your kind words of endearment for our hotel, we strive every day to provide the very best to each and every guest, and storm season is no exception. I am happy to hear that we were able to accommodate you in your time of need and that your Hot Rod survived the storm... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel! As part of a flight crew, I spend many of my nights in hotels. This hotel is always clean and comfortable. The restaurant/bar downstairs is also good. I always partake in the breakfast buffet and, on occasion, enjoy dinner and a couple of my favorite adult beverages. I've never been disappointed with the food or the service.... More

Was this review helpful? Yes 1
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Matt L., It is very humbling to hear such kind words from someone who is different hotels so very often. Thank you so much for taking the time to write a review of our hotel. We always welcome those that welcome us to the skies. I will be sure to pass these kind words along to our staff, and... More

Elyria, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

Lashay at the front desk made me feel welcome and at home! She was very professional, courteous and kind. I stay at this property somewhat often and all the personnel are great! Not only was check-in a breeze, but a bulb had burned out in my bathroom and front desk was nothing short of expeditious to dispatch a maintenance man.... More

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Brian A., Thank you for your kinds words, I am happy to hear that our staff could be accommodating to your needs. We look forward to your next stay with us here at the Crowne Plaza Cleveland Airport. More

Charlotte, North Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 15, 2014

There is truly no other way to put it than average. The hotel was conveniently located. The room was average. The bathroom was average. The television was average - nice TV, but only worked partially. The internet connection was average - again, spotty. The breakfast, however, was above average; but you also had to pay extra for it. All in... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Michael M., Thank you for taking the time to write a review of our hotel. I am saddened to hear that your stay with us was just average, we strive to provide a top notch service with great amenities. We are currently in the works to renovate the television service as well as the internet service throughout the entire... More

brooklyn
Contributor
19 reviews 19 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 5, 2014

This Crowne Plaza near Cleveland Hopkins International Airport is really a great place to stay. The rooms are clean, quite, and comfortable. The hotel overall has great staff, nice van drivers, and great food right in the hotel. For a frequent traveler I would recommend this hotel to anyone staying in the suburban Cleveland area, for business or for pleasure.... More

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear fly78guy201, From housekeeping to front desk, we strive to provide only the best for our guests, and receiving a review such as your shows us that are are doing the right thing, and it only motivates us to do more. I will be sure to pass along your kind words to the staff. Thank you for choosing Crowne Plaza... More

Lewisville, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 4, 2014

After a grueling day of flying, we were pleasantly surprised to be greeted at the front desk at check in by what can only be described as a Princess! Unlike people who can be uncaring in business these days, Princess Spencer was very kind and generous to all that were with me. The dinner was great in the restaurant and... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Brian H., It is rewarding to hear about the positive experience you had while in our hotel. We take great pride in what we have built here and are always pleased to know we are doing what we are in this business for. We are ecstatic to have a restaurant on site that knows the business and works hard... More

Rocky Mountain National Park, Colorado
Top Contributor
104 reviews 104 reviews
53 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed September 2, 2014

After having stayed at a Crowne Plaza in Madison, Wisconsin which was just awful what a pleasant surprise this same brand of hotel in Ohio is. The front desk is its star. Great staff -- good for them. They are service oriented, pleasant and helpful. The rooms are clean, comfortable and quiet. The one thing I did have a problem... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Nevera, Thank you for taking the time to write a review of our property. We do our best to go above and beyond to please our guests and we are honored to know that our property can provide a different mindset for what a Crowne Plaza can be. Should you ever return to Cleveland, we would be honored to... More

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Additional Information about Crowne Plaza Hotel Cleveland Airport

Address: 7230 Engle Road, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland Airport 3.5*
Number of rooms: 238
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Also Known As:
Crowne Plaza Middleburg Heights
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio

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