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All 10 Middleburg Heights hotels

Crowne Plaza Hotel Cleveland Airport

3.5 of 5 Hotel   |   7230 Engle Road, Middleburg Heights, OH 44130
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A recent review
5 of 5 stars reviewed 1 week ago
rascal1959 Fort Myers, Florida
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161 people have reviewed this hotel

Traveler rating
    60
    43
    31
    17
    10
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28
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7
80
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

upon entering to room, my 4yo picks up a pill off the floor and hands it to me. Then finds a large piece of chocolate candy next to the night stand. There was also significant crumbs throughout the room. The toilet would not flush and was repaired the first night only to have to be repaired again the second night.... More

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Fort Myers, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We had previously used this hotel to park our car when we were flying out of Cleveland. Decided to stay there on our last flight so that we didn't have to get up as early. The staff was very friendly. We arrived late, checked into our room and headed down to the restaurant for a refreshment before retiring. We enjoyed... More

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Mobile, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I will now book my Cleveland travel to include this hotel from here forward, due to excellence front desk service. Melanie and Lashay were very helpful and accommodating and providing us informaton on what was nice to do in the area.

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel, in my opinion, had probably one of the worst rooms I've ever been in (and I travel often). The bathroom was literally falling apart - the ceiling was disintegrating into the bathtub and there was ceiling material all over the bathroom in somewhat large pieces. To top that issue, there was quite a bit a hair on the... More

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Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I will now book my Cleveland travel to include this hotel from here forward, due to excellence front desk service (Melanie and Lashay were very helpful and accommodating) and the fantastic food options at the hotel restaurant located at the lower level.......management has done a great job with this location.

Was this review helpful? Yes 2
Iowa City, Iowa
1 review
5 of 5 stars Reviewed 3 weeks ago

For credibility, I stay in hotels as a business traveler over 100 nights per year. Walking in the door I was greeted by Melanie, who made me feel welcome right away, she checked me in and was very welcoming, professional and pleasant. I had a bit of difficulty connecting my iPad up to the internet so I went back down... More

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

We've stayed at this hotel several times, and are always pleased with the room and the service. Great front-desk staff (Melanie and Gina), and our server Natalie at breakfast was very attentive as well. One tiny suggestion: It would be nice if the "Low" and "High" positions on the thermostat, for the fan, would actually turn the fan on; the... More

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you for your feedback and kind words, we take great pride to hear that our commitment to excellence has made your stay an enjoyable one. I will be sure to pass along your suggestions about the thermostat to our engineering department. Thank you for choosing Crowne Plaza Cleveland Airport! More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel a number of times for work. Since it's always great I should probably make a comment or two. The hotel is nice enough and the location is okay as there are some decent restaurants nearby. But, it really is the staff here that's great. Lashay was working this time at my check in. She was... More

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

From our bartenders to our housekeepers, our team adores delivering outstanding service to our guests! Thank you for choosing the Crowne Plaza Cleveland Airport! More

Salt Lake City, Utah
Top Contributor
269 reviews 269 reviews
78 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is unfortunately on its way down. The rooms are fairly well appointed and clean and the amenities are of high quality. You can tell that the rooms are starting to deteriorate slightly though. The staff were poorly trained in hospitality and customer service. Location is not right next to the airport but about 5-7 minutes drive away.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear James B, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving... More

Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Upon check-in, Melanie set the stage for a terrific stay. She was friendly, helpful and full of ideas for making our overnight stay enjoyable. She gave us a voucher for happy hour, which preceded a delicious dinner on site. She and the other helpful hotel staff made the stay one to remember.

Was this review helpful? Yes 2
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you for your kind words, we strive to provide an excellent experience for all of our guests; when we receive such positive feedback it just feeds to increase our drive to keep moving forward. Please visit us again, soon! More

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Additional Information about Crowne Plaza Hotel Cleveland Airport

Address: 7230 Engle Road, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland Airport 3.5*
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Also Known As:
Crowne Plaza Middleburg Heights
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio

63 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Enjoy a Convenient Location at this Middleburg Heights Hotel Downtown Cleveland, Ohio and the Cleveland Hopkins International Airport (CLE) are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, our hotel looks forward to helping you during your stay. Many of the area's attractions are just a short drive from our hotel near the Cleveland Airport, such as the stadiums of several professional sports teams. Other popular area attractions include the famous Rock & Roll Hall of Fame, the NASA Glenn Research Center and Playhouse Square, the second-largest theater complex in the US. If you can't decide, consider seeing the city with Trolley Tours of Cleveland. Our Cleveland, OH airport hotel is also convenient to the International Expo Center, Cuyahoga County Fairgrounds and businesses including Moen World Headquarters, Cleveland Clinic Foundation, AT&T, Ford Motor Co. and Sanford-Brown College of Cleveland, Ohio. Our hotel has 14 meeting rooms with 16,000 square feet of space, a 24-hour Business Center and free wireless Internet access to meet your needs. Our 100% non smoking Cleveland, Ohio hotel offers the comfort and convenience you deserve with a heated, indoor pool and sauna, a 24-hour Fitness Center, a gift shop, Buccis restaurant and lounge and well-appointed rooms and suites. Call today and reserve your Crowne Plaza of Cleveland hotel room. ... more   less 
Number of rooms
238

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