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Crowne Plaza Hotel Cleveland Airport

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7230 Engle Road, Middleburg Heights, OH 44130
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1 room 1 guest
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Crowne Plaza Hotel Cleveland Airport
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233 Reviews from our TripAdvisor Community

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Traveler rating
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    56
    42
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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (233)
  • Mar-May only
    (68)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (36)
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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

This hotel was very conveniently located, right off the freeway and near a number of restaurants. It was clean and the staff was very pleasant. Unfortunately, the mattresses were horrible. The bed was extremely uncomfortable, to the point where it was difficult to sleep.

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3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Always a great stay! Maria and Sierra at the front desk were the best! Thank you so much for making the end of a long day so great! My room was great as always( shout out ) to housekeeping ! Becky in the lounge is the best bartender ever! When I'm in Cleveland this is my favorite place!!

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6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed 3 days on recent trip to Cleveland. Location is convenient to everywhere we needed to be. The staff was very friendly and professional. The hotel was 100% full but our room was dead quiet. Beds were comfortable and amenities were convenient. I would reccomend this hotel to anyone.

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Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Cynthia B., Thank you for your kinds words concerning your recent stay with us. I am happy to see that everything lived up to your expectations, we do everything we can to make your stay as comfortable as possible. We all need that home away from home feeling, so I am glad that your room was quiet and our... More 

Palatine, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

At check in Melanie was great. She explained the amenities of the hotel and made me feel very welcome. I was upgraded to a nice large room that had a balcony. The restaurant has a great happy hour and very good food. I would recommend this hotel if you are in the area.

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Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear CCReggieP, Thank you for taking the time to provide us with your valuable feedback concerning your stay with us here at the Crowne Plaza Cleveland Airport. I will be sure to pass along your kind words to the staff, especially Melanie, who has quickly become a guest favorite, with her charming and professional attitude. We look forward to seeing... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

If you find yourself in the Cleveland area or even if a quick detour is in doable . I highly recommend making a stop here, The staff is simply top notch .Maria is always eager to solve any guest's request and her energy is reflected in the rest of front desk staff. Brittany is the definition of professionalism , able... More 

Was this review helpful? Yes
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Larry W., Thank you so much for your kind words about our hotel. Maria, Brittany, Melanie, Latoya, Vernon and Sierra are only a few of our Superstar players, they are the definition of what hospitality truly is, we are lucky to have the staff that we do with us. We wouldn't be where we are without them. Thank you... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 3 weeks ago

I stay at this Crowne Plaza often for work. At least 2 times per month, the staff is extremely courteous and the rooms are always clean and quiet. I visit so frequently to this property that some of the staff remembers me by name, I have had exceptional service from Brittany and Maria, they are awesome.

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Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Chris S. Thank you for being a return guest and providing us with feedback regarding your stay. It's nice to see familiar faces and we love to hear from our regulars that frequent us as often as you do. Brittany and Maria are quite the pair at the Front Desk, always friendly and courteous with answers to everyone's questions.... More 

Cleveland, Ohio
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Left my car here from Friday afternoon until late Sunday night. My shuttle driver to the airport, Stanley Jones, was great and friendly. Easy drop off and pick up from the Cleveland airport, and hotel is in a safe location. Will definitely be parking here again for future trips.

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Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Laura F., Thank you for taking the time to write a review of our hotel. Stanley is truly a kindred spirit, everyone seems to take to him almost immediately and we are lucky to have him on our team! I will be sure to pass along your kind words to the staff. Thank you for choosing Crowne Plaza Cleveland... More 

Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Crown Plaza was very clean and renovated within the last year or two. Many Crown Hotels are dated and dirty. The airport van driver (Chris?) was outstanding, extremely helpful and nice. This hotel was a pleasure to stay at because of him!

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Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Michbos, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay with us. I am happy to hear that the hotel and staff were accommodating to you and your needs. We look forward to your next visit with us, thank you for choosing Crowne Plaza Cleveland Airport! Sincerely, Scott K. General Manager More 

Rochester Hills, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Upon initial entrance to the lot and hotel I was amazed at how clean everything looks. The lobby area and Melanie at the front desk helps set the tone to what will be a restful, enjoyable lodging and dining experience. I am new to Crowne Plaza stays and can say I will definitely return to this hotel and hope to... More 

Was this review helpful? Yes 1
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Troy J., WOW! Thank you so much for your kind words about your stay, our hotel and staff! We work tirelessly to provide a seamless guest service experience. Melanie is such a big asset to our team, we are happy to have her with us regularly. I'm glad to see that everything from parking to air conditioning exceeded your... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I have stay at this hotel 7 times in the last 2 weeks. The young ladies at the desk have been fantastic.. Everyone that I have been involved with here have been great. The cleaning lady's did a great job as the room was clean every time it was needed. Would and will come back. The only thing lacking was... More 

Was this review helpful? Yes 1
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Mtgut, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay with us. I am happy to hear that the hotel and staff were accommodating to you and your needs. Having just the right people to perform the right jobs can make or break any business, and I believe we are lucky... More 

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