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All 10 Middleburg Heights hotels

Crowne Plaza Hotel Cleveland Airport

3.5 of 5 Hotel   |   7230 Engle Road, Middleburg Heights, OH 44130
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A recent review
5 of 5 stars reviewed 2 days ago
Brian A Elyria, Ohio
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182 reviews from our community

Traveler rating
    70
    49
    33
    19
    11
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30
17
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92
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Elyria, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

Lashay at the front desk made me feel welcome and at home! She was very professional, courteous and kind. I stay at this property somewhat often and all the personnel are great! Not only was check-in a breeze, but a bulb had burned out in my bathroom and front desk was nothing short of expeditious to dispatch a maintenance man.... More

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Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

There is truly no other way to put it than average. The hotel was conveniently located. The room was average. The bathroom was average. The television was average - nice TV, but only worked partially. The internet connection was average - again, spotty. The breakfast, however, was above average; but you also had to pay extra for it. All in... More

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brooklyn
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This Crowne Plaza near Cleveland Hopkins International Airport is really a great place to stay. The rooms are clean, quite, and comfortable. The hotel overall has great staff, nice van drivers, and great food right in the hotel. For a frequent traveler I would recommend this hotel to anyone staying in the suburban Cleveland area, for business or for pleasure.... More

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Lewisville, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

After a grueling day of flying, we were pleasantly surprised to be greeted at the front desk at check in by what can only be described as a Princess! Unlike people who can be uncaring in business these days, Princess Spencer was very kind and generous to all that were with me. The dinner was great in the restaurant and... More

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Rocky Mountain National Park, Colorado
Top Contributor
100 reviews 100 reviews
49 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After having stayed at a Crowne Plaza in Madison, Wisconsin which was just awful what a pleasant surprise this same brand of hotel in Ohio is. The front desk is its star. Great staff -- good for them. They are service oriented, pleasant and helpful. The rooms are clean, comfortable and quiet. The one thing I did have a problem... More

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Florence, Montana
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was very accommodating for my first visit to Cleveland. Brittany and Maria were very personable and helpful in finding information for us on things to do while in Cleveland for classes. The hotel room was clean and organized, with a little extra relaxation therapy left on the bed to ease the convoluted mind. The ballroom where our classes... More

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Baltimore, Maryland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has a great restaurant attached. I was running late one night and called to check when the restaurant closed. When it was clear i would not be there before closing, the front desk offered to order my meal and have it ready when I arrived. Great service! I have stayed here several times and always go back when... More

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Robert J., We, at Crowne Plaza Cleveland Airport, are constantly looking for ways to improve ourselves and our service, and I am ecstatic to hear that Melanie and the staff went above and beyond to assist you, I will be certain to pass these warm words along to the staff. Thank you for choosing Crowne Plaza Cleveland Airport, and... More

Parma, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

Ask and you shall receive. The entire staff is always willing to help in anyway they can. Julie Myers... Is one of the most helpful, caring, giving person at this location. She is always there for any of your needs. She'll keep you coming back !!! Kudos to Julie.

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Juni57, Thank you for your kind words, I will be sure to forward this along to Julie as well as the rest of the staff. We constantly strive for excellence and are honored to hear that we are doing our part. Thank you! More

Denver, Colorado
1 review
4 of 5 stars Reviewed 3 weeks ago

I travel a lot so the rooms tend to blur together - what stands out often is how I'm treated. Staff here were great - everyone I encountered went out of their way to make it a pleasant stay. The hotel is a little tired but not the employees. Rooms were pleasant, common areas need updating as does the wifi.... More

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

We at the Crowne Plaza Cleveland Airport appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guests. We are delighted to know that you rate the overall hotel service and attitude of the staff highly, and are glad you enjoyed your stay. We look forward to seeing... More

Morrisville, Pennsylvania
Contributor
11 reviews 11 reviews
11 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Staff was wonderful; however, the property really needs attention. Public restrooms were dirty and smelly near meeting rooms. Food was not very good. My guest room was very small and the bathroom was tiny. Hair was on my bathroom floor, crumbs were all over my desk chair, bathroom ceiling was crumbling, grout in shower was moldy, and something was splattered... More

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Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you for your honest feedback from your recent stay at Crowne Plaza Cleveland Airport. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. I am sorry to hear that your room was not up to your expectations.... More

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Additional Information about Crowne Plaza Hotel Cleveland Airport

Address: 7230 Engle Road, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland Airport 3.5*
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Also Known As:
Crowne Plaza Middleburg Heights
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio

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