We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel Cleveland Airport

Certificate of Excellence
Hotel website
Hotel deals
7230 Engle Road, Middleburg Heights, OH 44130
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Crowne Plaza Hotel Cleveland Airport
Professional photos View all
Browse nearby
Crowne Plaza Hotel Cleveland Airport
Add Photo

212 Reviews from our TripAdvisor Community

Traveler rating
    85
    52
    41
    20
    14
See reviews for
35
19
9
108
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (212)
  • Mar-May only
    (68)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (36)
All months
Northampton, MA
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Problems encountered during stay: - Unresponsive property, uncertainty about an upgrade - No outlet for bedside lamp - Incomplete coffee service and dirty coffee mugs - Undisclosed need to “reserve” seat on airport shuttle Uncertainty about upgrade Three days prior to my stay, I tried the online chat to request a room upgrade, and was told it was not possible... More 

Was this review helpful? Yes 1
Mentor, Ohio
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Nothing too significant about this location. Have stayed here before because of convenience and that a nearby event was also hosting some activities here. If it was not for the events hosted here, we would have chosen another place only because of the age of the hotel. It needs some serious updating. Staff was pleasant and the restaurant was as... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Michael O, Thank you for taking time out of your day to provide us with valuable feedback.I'm glad to hear that the staff was pleasant. It pains me to hear that the hotel itself did not live up to your expectations. We are in the process of commencing with some needed updates, the first being our fitness center. All... More 

Fond du Lac, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

I travel often and seldom review. I stay here on a regular basis and am stoked by the update to their Fitness center....all new equipment...three upscale treadmills three elliptical machines full rack of dumbells and new benches.nicely done CP! The staff here is always spot on but on this trip I forget some needed shaving gear. At the front desk,... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Martin B, Thank you for your kind words of encouragement! We are very proud of what we have built here, especially with the renovation to the fitness center, but don't stop celebrating just yet, the equipment in the fitness center is just the beginning! By the end of 2015 it will be a whole new fitness center with a... More 

Reading, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was a business trip for one person and a relaxation weekend for the other. The hotel room was a mess. The sheer window drapery was hem-less and frayed and dragging on the floor. One of the pull rods to open and close the drape was missing. The TV was not working (all snow) and required maintenance on the afternoon... More 

Was this review helpful? Yes 1
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Dave J., Thank you for taking the time to write a review of our hotel. I wanted to express my deepest regrets for the issues you faced while our guest. Issues such as curtain rods, televisions and amenity placement should never be a concern and I apologize. As a hotel, we are constantly making changes to appeal to the... More 

Las Vegas
Top Contributor
91 reviews 91 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was here for a seminar, I didn't pick the hotel they did. Was very happy with the comfort of the room and bed and loved the pillows. All the staff was very friendly. All of us enjoyed the food in the restaurant and cocktails in the lounge. Free airport shuttle and thought the price was great. Will be staying here... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear nettlestravels, Thank you for taking the time to provide such an in depth review of our property. I am happy to hear that everything from the bedding to the service you received was exceptional. We like to do all that we can to make you, our guest, as comfortable as possible, so that when staying with us, it can... More 

Nebraska
Top Contributor
74 reviews 74 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 14, 2015

Average hotel with good staff at the front desk and housekeeping. Shuttle drivers are friendly and helpful. Rooms are a little worn and dark. Curtains didn't work. Skip the restaurant. The staff is slow. Food was ok but nothing to get excited about.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear nebrtraveler, Thank you for taking the time out of your day to write a review of our hotel. We appreciate any feedback we receive so that we may learn to better ourselves. I am happy to hear that staff were friendly and courteous and that they were able to accommodate you. I am sorry that you did not find... More 

Painesville, Ohio
Top Contributor
50 reviews 50 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 2, 2015 via mobile

My husband and I are platinum members and we find this property to be average. Nothing special and like other reviews, hotel does need some updating. The front desk was very friendly and welcoming. Good choice if you want to be close to the airport. They do have a free shuttle service to airport.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you very much for taking the time to write a review of your recent stay. I am happy to see that you enjoyed the front desk staff. We are always looking for ways to improve the hotel and I would be happy to discuss in greater what specifically about the hotel was disappointing to you. More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 31, 2015

The Hotel boasts robes and spa like atmosphere, none of which I experienced during my stay. Upon check in my credit card was charged for the night when it was already paid in full. they explained this was just a 20.00 authorization, turns out it was a 129.00 charge. our room was filthy and the heater ran constantly yet wouldn't... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Hello Kathleen and thank you for staying with us. On behalf of our entire team, we sincerely apologize for the disappointment during your recent stay. We have passed all comments to our team for their review. Once again, we certainly apologize. I would like to discuss this matter further with you via telephone to make this matter right and win... More 

Milwaukee, Wisconsin
Top Contributor
80 reviews 80 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed March 27, 2015

When you think of Crowne Plaza you think of a higher end hotel - at least we did. This hotel was not - it definitely needed some updating and maybe just a coat of paint? We were most disappointed in the club room!! Having not been in one before we didn't know what to expect but what we saw was... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you for taking the time to write a thoughtful review of your recent visit to our Crowne Plaza. I am very sorry that the club room was not up to the quality standards that we set for ourselves. As a team, we are always looking for ways to improve the guest experience and will use your comments to further... More 

New York City, New York
1 review
5 of 5 stars Reviewed March 23, 2015

We checked in late and Alex at the frondesk was excellent in getting and even upgrading a room for us. She gave us a room with patio which was wonderful and took care of small details such as reward points etc efficiently. Jorge from the front desk handed couple of bottles of water during the process which was such a... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear flyguynyc, Thank you for you positive feedback about our hotel. It warms my heart that we were able to provide such a charming experience for your check-in and stay with us. I have personally thanked Alex and Jorge for their generous service and commendable attitude. We work very hard to provide a clean and comfortable place to stay, so... More 

Questions? Get answers from hotel staff and past guests. Ask a question

58 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (27)
Viewed
Dining (3)
Viewed
Bathroom (5)
Viewed
Room/suite (6)
Viewed
Pool/beach area (1)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Dining (3)
Viewed
Business center/function rooms (4)
Viewed
Room/suite (10)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (3)
Viewed
Other (9)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay