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All 10 Middleburg Heights hotels

Crowne Plaza Hotel Cleveland Airport

3.5 of 5 Hotel   |   7230 Engle Road, Middleburg Heights, OH 44130
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A recent review
4 of 5 stars reviewed 3 days ago
WP_skiwi Denver, Colorado
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174 people have reviewed this hotel

Traveler rating
    67
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    32
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    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Denver, Colorado
1 review
4 of 5 stars Reviewed 3 days ago NEW

I travel a lot so the rooms tend to blur together - what stands out often is how I'm treated. Staff here were great - everyone I encountered went out of their way to make it a pleasant stay. The hotel is a little tired but not the employees. Rooms were pleasant, common areas need updating as does the wifi.... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

We at the Crowne Plaza Cleveland Airport appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guests. We are delighted to know that you rate the overall hotel service and attitude of the staff highly, and are glad you enjoyed your stay. We look forward to seeing... More

Morrisville, Pennsylvania
Contributor
11 reviews 11 reviews
11 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Staff was wonderful; however, the property really needs attention. Public restrooms were dirty and smelly near meeting rooms. Food was not very good. My guest room was very small and the bathroom was tiny. Hair was on my bathroom floor, crumbs were all over my desk chair, bathroom ceiling was crumbling, grout in shower was moldy, and something was splattered... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you for your honest feedback from your recent stay at Crowne Plaza Cleveland Airport. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. I am sorry to hear that your room was not up to your expectations.... More

Senior Contributor
32 reviews 32 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is not up to crowne plaza standards and service was so poor. safety concerns. I stayed here 4 nights. Houskeeping sucks. This is supose to be full service hotel..its a No Service hotel. Here is good and bad. Start with why I rated it so low. Reservation all wrong.. dirty. Walpaper in room pealing off. Ac cover broken... More

Was this review helpful? Yes 3
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you so much for taking time out of your busy day to complete this review concerning your recent stay here at the Crowne Plaza Cleveland Airport. I would like to sincerely apologize for the inconveniences you experienced with your stay at our hotel that led you to a less than average experience. Your experience is contrary to the high... More

1 review
5 of 5 stars Reviewed 1 week ago

Had a wonderful experience checking in with Melanie. And eating breakfast with Colleen. They were both very helpful, caring and offering a friendly smile. My mom and I came up for my Aunt's funeral and she helped make Our stay a more pleasant one. We will be back before our flight home and hope they will both be working. They... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

We are sorry to hear about your loss but are very happy to know that what we do helps ease some frustration. I will be sure to tell them personally that they had such a large impact on the pleasant stay you had. Thank you for choosing Crowne Plaza Cleveland Airport. More

Cleveland, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have reserved several rooms at the Crowne Plaza in Middleburg Heights, OH. The hotel is well cared for, clean and updated. The staff is always polite, courteous and willing to help. A perfect example of the superb service at this hotel is with Julie, Director of Sales. Julie was kind enough to help me locate rooms and make reservations... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you so much for your positive words about our staff and our property! It is very reassuring to hear that our hard work pays off. I will be sure to pass along your kind words to the staff. We hope to see you again soon! More

Cambridge, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a major issue with our flight plans we had to make a 3 hour trek to Cleveland to catch our plane. We had reserved 2 rooms with a different chain before we left only to learn that though we were confirmed the hotel was sold out. We stumbled upon the Crowne Plaza and we're greeted by our saviour Brittany.... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you for taking time to write a review of our hotel. It's always pleasing to hear of what could have been a terrible night turn into such a positive experience. I will be sure to pass along your kind words to the staff, and we hope to see you again in the near future! More

Sheffield, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Thank you to Vernon, Alex and Meloni for their help and sympathy when I was stranded 2 days in Cleveland due to Air Canada cancelling my flight at 5 mins notice. They went out of their way to help me, as did the staff in the Bar. A big thank you from "The English Guy".

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear David H., I am happy to hear that our front desk was able to help you out in a time of such need. We strive to provide top notch service to our guests and when we hear of such a positive experience, we know we are providing service above the threshold. Thank you! More

AZ
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I took the red eye into Cleveland and was picked up in the Mercedes shuttle from Crowne Plazza. Vernon at the front desk got me into my room very fast. He told me to enjoy coffee and breakfast while I waited for the room to be readied. He was top notch!! Thanks for the great stay I will be back!!

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Ron G., We greatly appreciate you choosing us for your stay and I am happy to hear that it was a pleasant experience from the shuttle ride here to breakfast while you waited. We cant wait to see you again very soon! More

Charlotte, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I showed up around 10 PM for business, three weeks after pre-paying for my room through a travel site, only to be told that no rooms were available and they were sending me to a hotel across town. Despite the fact the quality of the room/hotel they sent me to was much lower, they refused to give me a partial... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

It is with great sadness that I read the comments about your stay. What you experienced was not up to standard for us and I will be forwarding this to the staff to be certain this does not happen again in the future; we would love to be given another chance to WOW you in the future. More

Columbus, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

I booked a conference for a small group last April and I had the pleasure of meeting James Campbell. Mr. Campbell made the process so easy I felt confident that the Crowne Plaza was the place for us. The conference was the best we had in 26 yrs, the hotel was great, staff, food and service were exceptional!!!! James went... More

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

In every guest experience we try to go above and beyond expectations, and we are thrilled that we succeeded on your visit. I will be sure to pass along these words to the staff and we look forward to seeing you again in the future! More

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Additional Information about Crowne Plaza Hotel Cleveland Airport

Address: 7230 Engle Road, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland Airport 3.5*
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Also Known As:
Crowne Plaza Middleburg Heights
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio

63 photos of this hotel

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Enjoy a Convenient Location at this Middleburg Heights Hotel Downtown Cleveland, Ohio and the Cleveland Hopkins International Airport (CLE) are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, our hotel looks forward to helping you during your stay. Many of the area's attractions are just a short drive from our hotel near the Cleveland Airport, such as the stadiums of several professional sports teams. Other popular area attractions include the famous Rock & Roll Hall of Fame, the NASA Glenn Research Center and Playhouse Square, the second-largest theater complex in the US. If you can't decide, consider seeing the city with Trolley Tours of Cleveland. Our Cleveland, OH airport hotel is also convenient to the International Expo Center, Cuyahoga County Fairgrounds and businesses including Moen World Headquarters, Cleveland Clinic Foundation, AT&T, Ford Motor Co. and Sanford-Brown College of Cleveland, Ohio. Our hotel has 14 meeting rooms with 16,000 square feet of space, a 24-hour Business Center and free wireless Internet access to meet your needs. Our 100% non smoking Cleveland, Ohio hotel offers the comfort and convenience you deserve with a heated, indoor pool and sauna, a 24-hour Fitness Center, a gift shop, Buccis restaurant and lounge and well-appointed rooms and suites. Call today and reserve your Crowne Plaza of Cleveland hotel room. ... more   less 
Number of rooms
238

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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