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Crowne Plaza Hotel Cleveland Airport

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7230 Engle Road, Middleburg Heights, OH 44130
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Crowne Plaza Hotel Cleveland Airport
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Crowne Plaza Hotel Cleveland Airport
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226 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
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  • German first
  • Portuguese first
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  • All months
    (226)
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    (68)
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    (36)
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Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This Crown Plaza was very clean and renovated within the last year or two. Many Crown Hotels are dated and dirty. The airport van driver (Chris?) was outstanding, extremely helpful and nice. This hotel was a pleasure to stay at because of him!

Was this review helpful? Yes
Rochester Hills, Michigan, United States
5 of 5 stars Reviewed 3 days ago NEW

Upon initial entrance to the lot and hotel I was amazed at how clean everything looks. The lobby area and Melanie at the front desk helps set the tone to what will be a restful, enjoyable lodging and dining experience. I am new to Crowne Plaza stays and can say I will definitely return to this hotel and hope to... More 

Was this review helpful? Yes
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I have stay at this hotel 7 times in the last 2 weeks. The young ladies at the desk have been fantastic.. Everyone that I have been involved with here have been great. The cleaning lady's did a great job as the room was clean every time it was needed. Would and will come back. The only thing lacking was... More 

Was this review helpful? Yes
Fort Worth, Texas
5 of 5 stars Reviewed 5 days ago NEW

Just a few words to express how pleasant and comfortable my stays always are at the Crowne Plaza. The front desk staff are always so friendly and eager to please. The entire staff from management, the front desk to housekeeping to the staff at the restaurant and bar are all very accommodating. A special shout out to Brittany, Maria, Melanie,... More 

Was this review helpful? Yes
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear RoyceM_aka_Trouble, WOW! Thank you so much for your kind words about the hotel and staff concerning your recent return stay with us. It's good to know that we have such a determined staff to provide a clean and welcoming environment to our guests. We value your feedback greatly, as that is how we know what area we excel and... More 

5 of 5 stars Reviewed 1 week ago

I flew in to cleveland for work. Stayed at this crown plaza. Got in late and was exhausted very ready to relax after a long day of traveling. Got a really wonderful woman named Brittney at the desk she was so professional and helpful, what a nice smile. Got me signed, got me a key and sent me off to... More 

Was this review helpful? Yes
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Joseph e., Thank you for taking the time from your day to provide us with your valuable feedback. It's fantastic to hear that Brittany was so very accommodating to you when you arrived, we understand traveling is tiresome, and that traveling late can be even more so. I'm glad that she was able to get you to your room... More 

New Orleans, Louisiana
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

An ok hotel, and from my experience, typical of Crowne Plaza properties. Good for an early flight out of Cleveland; efficient shuttle service, a good breakfast buffet (added cost-not included w/ the room), a very large bed, lots of pillows. But, there was plenty of noise at night, with kids running the halls. As offered in other reviews, this is... More 

Was this review helpful? Yes
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear DLNOLA, Thank you for taking the time to provide us with your valuable feedback. We are happy to hear that everything was accommodating to you during your stay. I would like to, however, offer my apologies for the noise levels you experienced while staying as our guest. If you would like to speak with someone about the issue you... More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed 3 weeks ago

I travel a lot for work and always enjoy staying at a hotel where you are greeted warmly when you walk in the door. The staff here is amazing and always willing to assist in any way possible. When traveling through the Cleveland area and looking for a great place to stay a little away from the hustle and bustle... More 

Was this review helpful? Yes
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Paul Y., WOW! Thank for you your kind words about you stay with us and about the staff here at the Crowne Plaza Cleveland Airport. We value your feedback greatly as it helps us to know where we are excelling and where we may need improvement. We are lucky with the staff we have working here, everyone in all... More 

chardon, oh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just got back from our 2 week trip to California. We parked our car at the Crowne Plaza because they offer the service for less than half of the airport parking lots. I would not give this service a 5 star rating if it would have been on our way out of town. BUT our shuttle driver on the... More 

Was this review helpful? Yes
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear patty-ohchardon, Words cannot express the joy I feel when reading your review of your experience with us. We are honored to be held at such high esteem. Stanley is a huge asset to our hotel and we are happy to have him with us, I will be sure to pass along your kind words to him and the rest... More 

Navarre, Florida
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I needed to get a four page document to someone ASAP. I printed it out on the computer in the lobby, Melanie faxed it for me and gave me the confirmation that it was sent. This took such a load off of me. It was done and I didn't have to worry about it for the rest of the day... More 

Was this review helpful? Yes
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear swampgirl2, Thank you for providing us with your valuable feedback about your recent stay with us. We take great pride in what we have accomplished here at the Crowne Plaza Cleveland Airport and we continue to work hard to provide that extra sense of caring. We are very lucky to have the caring and considerate staff that we have.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The staff in all areas of service in this hotel deserve mention. From the front desk, bar, house keeping and van drivers. The warm and friendly greeting set the tone for such a welcoming environment. So I'd like to say thanks, to all of you. And special thanks to front desk Brittany and Maria, driver Brandon and house keeping Charles... More 

Was this review helpful? Yes
Scott K, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear JusGuest, Thank you for your kind words about our hotel and our staff. We work very hard to ensure the comfort and happiness of each and every guest and it is very pleasing to hear when our guests are accommodated in different ways from different avenues of the hotel. I will be sure to pass along your kind words... More 

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