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Crowne Plaza Hotel Cleveland Airport

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7230 Engle Road, Middleburg Heights, OH 44130
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Crowne Plaza Hotel Cleveland Airport
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Crowne Plaza Hotel Cleveland Airport
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206 reviews from our community

Traveler rating
    82
    52
    39
    20
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nebraska
Top Contributor
74 reviews 74 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Average hotel with good staff at the front desk and housekeeping. Shuttle drivers are friendly and helpful. Rooms are a little worn and dark. Curtains didn't work. Skip the restaurant. The staff is slow. Food was ok but nothing to get excited about.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear nebrtraveler, Thank you for taking the time out of your day to write a review of our hotel. We appreciate any feedback we receive so that we may learn to better ourselves. I am happy to hear that staff were friendly and courteous and that they were able to accommodate you. I am sorry that you did not find... More 

Painesville, Ohio
Top Contributor
50 reviews 50 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I are platinum members and we find this property to be average. Nothing special and like other reviews, hotel does need some updating. The front desk was very friendly and welcoming. Good choice if you want to be close to the airport. They do have a free shuttle service to airport.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you very much for taking the time to write a review of your recent stay. I am happy to see that you enjoyed the front desk staff. We are always looking for ways to improve the hotel and I would be happy to discuss in greater what specifically about the hotel was disappointing to you. More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The Hotel boasts robes and spa like atmosphere, none of which I experienced during my stay. Upon check in my credit card was charged for the night when it was already paid in full. they explained this was just a 20.00 authorization, turns out it was a 129.00 charge. our room was filthy and the heater ran constantly yet wouldn't... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Hello Kathleen and thank you for staying with us. On behalf of our entire team, we sincerely apologize for the disappointment during your recent stay. We have passed all comments to our team for their review. Once again, we certainly apologize. I would like to discuss this matter further with you via telephone to make this matter right and win... More 

Milwaukee, Wisconsin
Top Contributor
80 reviews 80 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When you think of Crowne Plaza you think of a higher end hotel - at least we did. This hotel was not - it definitely needed some updating and maybe just a coat of paint? We were most disappointed in the club room!! Having not been in one before we didn't know what to expect but what we saw was... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Thank you for taking the time to write a thoughtful review of your recent visit to our Crowne Plaza. I am very sorry that the club room was not up to the quality standards that we set for ourselves. As a team, we are always looking for ways to improve the guest experience and will use your comments to further... More 

New York City, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

We checked in late and Alex at the frondesk was excellent in getting and even upgrading a room for us. She gave us a room with patio which was wonderful and took care of small details such as reward points etc efficiently. Jorge from the front desk handed couple of bottles of water during the process which was such a... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear flyguynyc, Thank you for you positive feedback about our hotel. It warms my heart that we were able to provide such a charming experience for your check-in and stay with us. I have personally thanked Alex and Jorge for their generous service and commendable attitude. We work very hard to provide a clean and comfortable place to stay, so... More 

Willowbrook, IL
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 20, 2015

This is only for the room as I didn't get a chance to see or experience anything else at the hotel...the ac unit, even when turned off cycled quite often and it was quite loud. The mattress was the most uncomfortable thing and the sink hole in the middle really confirmed it has been slept on a few hundred too... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Kinders-cation, Firstly, I wanted to thank you for being our guest. I apologize for the issues you faced while our guest. We are currently in the process of upgrading our heater/ac units as well as our mattresses. It is a long process but we are committed to providing a comfortable and relaxing stay for all our guests. Rest assured... More 

1 review
5 of 5 stars Reviewed March 11, 2015 via mobile

Alex was great and very helpful!! It had been a long night and my fiancé and I were in need of some good customer service being that it was 3am. Alex was beyond helpful and exactly what we needed. Thank you so much!! It's very hard to find good customers service these days!!

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Jamiek0621, Thank you for taking the time to write a review of our hotel. Customer service is a key factor is any business, but especially in the hospitality business, which is why we train very meticulously to get it just right. Alex is a huge asset to our team and I will be sure to let them and the... More 

BC, MI
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 4, 2015

The people that work at this hotel make it great. From the towel person to the manager. They are all wonderful! We stayed for three nights when we were attending a funeral in the area. They were so kind and helpful. We will stay here again. When we were leaving, it was snowing. The man at the door cleaned the... More 

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear FirstAlaskantrip, Let me start off by offering my sincere condolences for the loss you and your family has endured. Knowing that our team was able to be so assisting and kind to you and your family makes everything that we do everyday worth it. Everyone one here works very hard so that our guests don't have to, no assumptions... More 

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

This hotel was surreounded by a lot of restaurants. The tub couldve been cleaned better but the beds were comfortable and the room was clean. They gave spa products upon arrival and did not have free breakfast.

Was this review helpful? Yes
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear TeshJohnson, Thank you for your review of our hotel. I am happy to hear that the beds were comfortable and the room was clean. I would like to offer my apologies for the issues you faced while our guest, I have passed this review along to the department heads in an effort to prevent any further problems like that... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

I've stayed in many hotels, and can honestly say, Alex was on top of her job. As she checked me in, she handled no less than 3 other customers, and 2 employees with questions. No delay on my part, and all done with a smile.

Was this review helpful? Yes 1
Mitzi S, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review

Dear Richard H., Thank you for taking the time to write a review of our property and specifically about Alex. Alex is one of the best at the job she does, and she takes great pride with her work. Friendly, outgoing, and intelligent are just a few traits she possesses to do a 5 star job for the hotel and... More 

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