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Courtyard by Marriott Cleveland Airport/South

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7345 Engle Road, Middleburg Heights, OH 44130
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Courtyard by Marriott Cleveland Airport/South
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130 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Adrian, Michigan
Level Contributor
1,568 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 709 helpful votes
4 of 5 stars Reviewed 1 week ago

I am generally a fan of Courtyard hotels as I am a Marriott Gold level member. Courtyards typically provide very comfortable accommodations at a decent price. This hotel indeed offered a good facility, nice rooms and a decent breakfast area. The service is good and the room rates are reasonable. We made the trip to Cleveland because we needed to... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I just want to say my mother, sister and I stayed at the cleveland marriott this weekend to attend a funeral. We spent a couple nights in the lounge at Amp 150. Scott was our bartender/server and he was wonderful. He picked up immediatly that we were not with surrounding crowds celebrating weddings/ happy family events. He was thoughtful, kind... More 

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United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I used hotwire to find a hotel in close proximity to Cedar Point. There were none available in Sandusky due to Ohio's Bike week but Middleburg Heights at an hour away seemed like a reasonable drive. The hotel is located directly off of I71 which is very convenient. The outside of the hotel is beautiful with well maintained grounds and... More 

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Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello, Thank you for taking the time to review us we appreciate your feedback! Our hotel recently completed a multi-million dollar renovation and we are very pleased to hear that our guests enjoy our new look. We are very happy that your experience during your stay was everything you deserve from a Marriott brand. We are glad to hear that... More 

Cleveland
Level Contributor
169 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently stayed here before vacation in order to use park and fly Front desk staff are great Indoor pool was clean Rooms clean and well appointed Convenient airport shuttle Easy access from highways Only 5 minutes to airport Rooms were stopped coffee makers There were plenty of parking spots

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello, Thank you for taking the time to review us, we really appreciate your feedback. We love hearing from our guests. We are very happy that you enjoyed your stay with us! we pride ourselves on guest satisfaction and we are thrilled that you were able to enjoy all of our amenities. We hope that you will be our guest... More 

Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are a bit dated, but clean! The hotel is very large & parking can be a beast depending on what time you arrive. I have stayed at this particular Marriott on 3 separate locations and wouldn't hesitate to go back. They have 24 hr shuttle to the airport which is very timely. The people who work the front... More 

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Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello and thank you for your review, we appreciate your feedback. We are very happy to hear that you enjoyed your stay with us! Our proximity to the airport makes it perfect for our guests that are traveling through Cleveland Hopkins International Airport. we love that you will be coming back and staying with us- we really enjoyed having you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 19, 2015 via mobile

We were return customers to this hotel for the Cleveland Marathon. Having stayed in 2013 without any problems, we decided to book the same hotel when we returned in 2015. We won't be back. First night we encountered back flow of plumbing (see picture attached) during a bedtime shower the night before the Cleveland Marathon. Reported issue to front desk,... More 

Was this review helpful? Yes 3
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello and thank you for taking the time to review us. We appreciate all feedback we receive. I am very sad that you did not enjoy your stay with us and I am disappointed in the way we handled the issues you faced. Please know that guest satisfaction is our number one priority and I am truly sorry that we... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 11, 2015

So let's see ... the Wifi was out (even after repeated complaints), their DirecTV feed did not get CBS (so no Letterman show), the weight bench in the tiny workout room was missing a piece that could have left someone injured, the bagels were stale and my folio was not emailed to me, as happens with every other Marriott property.... More 

Was this review helpful? Yes 1
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello Teddy G, Thank you for taking the time to review us, we appreciate your feedback. We are saddened to hear that you did not enjoy your stay with us here in Cleveland. Guest satisfaction is our number 1 priority and we are sorry that we missed the mark. We are working very hard to correct the issues we are... More 

Darien, Illinois
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed April 21, 2015

I think this is probably the best Courtyard I have ever stayed at. The rooms are updated and very trendy looking. Also, they are very clean. The staff is wonderful. The front counter staff is SO friendly and would do anything you asked of them. The shuttle will take you to restaurants within 5 miles of the hotel which is... More 

Was this review helpful? Yes 1
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Massachusetts
Level Contributor
132 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed April 21, 2015

I recently visited Cleveland with regards to business at the airport. Having rented a car the Courtyard was easy to get to right off several major roadways, with no traffic problems. Checkin was a snap, staff were very friendly and I found my room to be all I could hope for. It was clean, plenty big, nice flat screen tv,... More 

Was this review helpful? Yes 1
Erin S, Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Columbia, Maryland
Level Contributor
187 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed April 6, 2015

We stayed in the Marriott courtyard while visiting the area. The check-in was easy and the people at the desk were nice. The room was clean and quiet (I slept well). The café downstairs was a little disorganized but the food was good. The exercise room was clean, had several treadmills/machines and everything worked. It was a good stay.

Was this review helpful? Yes 1
Erin S, Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. We hope that we will see you again in the future if you are in the area. More 

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