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Courtyard by Marriott Cleveland Airport/South

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7345 Engle Road, Middleburg Heights, OH 44130
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Courtyard by Marriott Cleveland Airport/South
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Courtyard by Marriott Cleveland Airport/South
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121 reviews from our community

Traveler rating
    42
    41
    25
    7
    6
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33
19
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, Maryland
Top Contributor
164 reviews 164 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Marriott courtyard while visiting the area. The check-in was easy and the people at the desk were nice. The room was clean and quiet (I slept well). The café downstairs was a little disorganized but the food was good. The exercise room was clean, had several treadmills/machines and everything worked. It was a good stay.

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Erin S, Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. We hope that we will see you again in the future if you are in the area. More 

Dallas, TX
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here 1 short night on business. The location is good, right next to excellent running/walking trails and the nearest interstate, not much nearby though. The trails are around 1 mile south of the hotel and connect you to a vast trail system that you can take as long as you want to go...and the area is quite beautiful even... More 

Was this review helpful? Yes
Management response:

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. We apologize that your stay wasn't up to Marriott standards. We have shared your review with the staff so that this is an isolated incident. Thank you again for your feedback. More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is very nice BUT my room did not have hot water. I called the front desk and asked for a different room but they wanted their maintenance engineer to look into it. He came up and agreed that I had no hot water and told me he would come back up or call me. He didn't come up... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. I do apologize that you had such a terrible issue while you were staying with us. The staff at the hotel should have handled the situation better and been more affective in making your stay better. Your review will be shared with the appropriate... More 

Ohio
2 reviews
3 of 5 stars Reviewed March 9, 2015

Stayed at this hotel for Cleveland Auto Show. Easy access to I-71. Close to airport and Convention Center. Attractive building, nice lobby and clean room. Arrived at 8:45pm wanted hot meal but Bistro was closed. Had to settled for cold ham sandwich. Room nice but bed was extra firm and sofa was unsitable leaving the desk chair to sit on... More 

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Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. Any feedback that our guests give is a way to help teach our whole hotel how to provide the best service possible for the next guest who stays with us. We will be reading your comments to the whole staff, especially in the Bistro... More 

Raleigh, North Carolina
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 16, 2015

I arrived late 2/13 (2 nights) for leisure and business travel. Requested a high floor room on reservation request and was granted just that when I arrived (room had a mini balcony facing the street and front entrance of the hotel. My first time traveling to Cleveland, OH, front desk check in was quick and smooth, the rooms are just... More 

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Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. We hope that you have safe travels and we look forward to seeing you in April! More 

Ohio
Top Contributor
59 reviews 59 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 15, 2015

Stayed here on business - clean rooms, front desk service was nice, no problems encountered. Beds are a little firm and pillows are feather pillows. Only issue was the TV reception - picture was losing signal alot

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for taking the time to let us know about your recent stay at the courtyard Cleveland Airport South. We have informed our TV company about the issues you had with your TV reception and am currently working to fix the issue. We hope that if you are in the area again you will allow us to be your... More 

Columbus, Ohio
Top Contributor
97 reviews 97 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 14, 2015

Stayed at this hotel for a business trip to the area. Hotel was clean and comfortable. Easy access to the highway and several restaurants in close proximity. With my stay a breakfast at the Bistro was included. The food was okay, but the service was HORRIBLE! Half the time only one person was working, which resulted in 30 min delays.... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you so much for letting us know about your recent stay at the Courtyard Cleveland Airport South. We will be sharing your feed back with the staff so that they know what our guests have to say about our hotel. Positive and negatives feed back is always used as a wonderful learning tool for the whole staff. We hope... More 

Folsom, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 13, 2015

Recently stayed at location on a visit to the Christmas Story House. Property was recently renovated. Staff was very friendly and helpful, went out of their way to make our stay enjoyable. Location is close to Major rds. so getting around is easy. Also close to restaurants and shopping. We had a great stay and would definitely stay again

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Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for taking the time to review the Courtyard Cleveland Airport South. We hope that we will see you again when you're in the Cleveland Area! Safe Travels! More 

Columbus, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2014

This property is new. It has a very modern and clean look. The room was adequately equipped for the business traveler in mind. Fast wifi, ample outlet plugs and a movable desk made my stay enjoyable. I booked this room at a discounted rate and would definately stay again.

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for taking the time to review the Courtyard Cleveland Airport South. We are so glad that you enjoyed your stay with us. We hope to see you again when you're in the Cleveland area. Safe Travels. More 

2 reviews
5 of 5 stars Reviewed December 13, 2014

I come to this area 3-4 times a year and usually stay at another property. I changed it up this time and wasn't disappointed. Recently renovated, rooms were clean staff was available and helpful and location is close to major roads (no sound problems), shopping, restaurants and the airport. My bag was lost by the airline and the staff was... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for taking the time to review the Courtyard Cleveland Airport South. We are so glad that you enjoyed your stay with us. We hope to see you again when you're in the Cleveland area. Have a wonderful day and Safe Travels! More 

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