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Courtyard by Marriott Cleveland Airport/South

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7345 Engle Road, Middleburg Heights, OH 44130
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1 room 1 guest
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Courtyard by Marriott Cleveland Airport\/South
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134 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (134)
  • Mar-May only
    (27)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (29)
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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a pretty standard Courtyard Marriott that was recently updated. It is in a safe area with lots of access to shopping and restaurants in the nearby area. It is about 15 minutes south of the CLE airport and a quick ride to Downtown Cleveland (25 min) outside of rush hour. The free wi-fi was problematic and slow but... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Good afternoon and thank you for taking the time to write a review of our hotel! I am ecstatic to hear that you had a great stay, minus the Internet issues. In today's world, staying connected is very important for business travelers and our leisurely guests. I am sorry to hear that our Internet speed wasn't up to standard but... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In town to drop my daughter off for college at Baldwin Wallace (have stayed here before). I have been a Marriott gold member for years and have been always loyal. This hotel offers a discount which we have always received each time. Upon check in I was informed that I would not be getting the discount. It is a difference... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Good afternoon! Thank you for taking the time to fill out a review for our hotel. I am very sorry to hear of the poor experience you had with our hotel. We do appreciate our Marriott Gold Elite members very much and are thankful for your loyalty. I'm sorry that you weren't able to get our Baldwin Wallace rate. Baldwin... More 

Cincinnati, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 25, 2015

I stayed in this Marriott with a couple of my manufacturers. The Cleveland Browns had a training camp not too far away from hotel so this hotel seemed preoccupied with catering to attendees and vendors for this event and not regular business customers. The hotel was very high priced for appearance and amenities. I was told my breakfast was included... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Good morning and thank you for taking the time to review our hotel. We appreciate your feedback. I am very sorry to hear of the poor experience you had with us. We all strive to make our guests feel important and welcome and it seems like we failed to give you this treatment. I will discuss your comments with the... More 

Nashville, Tennessee
2 reviews
5 of 5 stars Reviewed July 7, 2015 via mobile

Very nice hotel and accessible to many restaurants. The staff was friendly and helpful. Only a 10 to 20 minute drive to downtown Cleveland. Location of the hotel is off the main road so the area surrounding the hotel is very quiet. Very safe area for families.

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for taking the time to review us- we appreciate your feedback! We are very pleased to hear that you enjoyed your stay with us. we are pleased that our amenities and vicinity were beneficial to you and your family. We hope that we get to be your host again the next time your travels bring you to Cleveland! More 

Adrian, Michigan
Level Contributor
1,651 reviews
209 hotel reviews
common_n_hotel_reviews_1bd8 630 helpful votes
4 of 5 stars Reviewed June 28, 2015

I am generally a fan of Courtyard hotels as I am a Marriott Gold level member. Courtyards typically provide very comfortable accommodations at a decent price. This hotel indeed offered a good facility, nice rooms and a decent breakfast area. The service is good and the room rates are reasonable. We made the trip to Cleveland because we needed to... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello, Thank you for taking the time to review us, we appreciate your feedback. We are very excited to hear that you enjoyed your stay with us during your trip to the Cleveland area! With us being an airport property I am glad that we were able to accommodate your needs. We are very appreciative of your loyalty to Marriott.... More 

1 review
5 of 5 stars Reviewed June 27, 2015 via mobile

I just want to say my mother, sister and I stayed at the cleveland marriott this weekend to attend a funeral. We spent a couple nights in the lounge at Amp 150. Scott was our bartender/server and he was wonderful. He picked up immediatly that we were not with surrounding crowds celebrating weddings/ happy family events. He was thoughtful, kind... More 

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Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello, I am very sorry for your loss and that your trip to Cleveland was for a somber occasion. We are please that you were able to enjoy your experience in Cleveland despite the circumstances. Our hotel is the Courtyard Cleveland Airport South and not the hotel with the Amp 150 bar and restaurant. the Marriott W. 150th hosted your... More 

United States
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 8, 2015

I used hotwire to find a hotel in close proximity to Cedar Point. There were none available in Sandusky due to Ohio's Bike week but Middleburg Heights at an hour away seemed like a reasonable drive. The hotel is located directly off of I71 which is very convenient. The outside of the hotel is beautiful with well maintained grounds and... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello, Thank you for taking the time to review us we appreciate your feedback! Our hotel recently completed a multi-million dollar renovation and we are very pleased to hear that our guests enjoy our new look. We are very happy that your experience during your stay was everything you deserve from a Marriott brand. We are glad to hear that... More 

Cleveland
Level Contributor
198 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed June 3, 2015

Recently stayed here before vacation in order to use park and fly Front desk staff are great Indoor pool was clean Rooms clean and well appointed Convenient airport shuttle Easy access from highways Only 5 minutes to airport Rooms were stopped coffee makers There were plenty of parking spots

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello, Thank you for taking the time to review us, we really appreciate your feedback. We love hearing from our guests. We are very happy that you enjoyed your stay with us! we pride ourselves on guest satisfaction and we are thrilled that you were able to enjoy all of our amenities. We hope that you will be our guest... More 

Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 2, 2015

The rooms are a bit dated, but clean! The hotel is very large & parking can be a beast depending on what time you arrive. I have stayed at this particular Marriott on 3 separate locations and wouldn't hesitate to go back. They have 24 hr shuttle to the airport which is very timely. The people who work the front... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello and thank you for your review, we appreciate your feedback. We are very happy to hear that you enjoyed your stay with us! Our proximity to the airport makes it perfect for our guests that are traveling through Cleveland Hopkins International Airport. we love that you will be coming back and staying with us- we really enjoyed having you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 19, 2015 via mobile

We were return customers to this hotel for the Cleveland Marathon. Having stayed in 2013 without any problems, we decided to book the same hotel when we returned in 2015. We won't be back. First night we encountered back flow of plumbing (see picture attached) during a bedtime shower the night before the Cleveland Marathon. Reported issue to front desk,... More 

Was this review helpful? Yes 3
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello and thank you for taking the time to review us. We appreciate all feedback we receive. I am very sad that you did not enjoy your stay with us and I am disappointed in the way we handled the issues you faced. Please know that guest satisfaction is our number one priority and I am truly sorry that we... More 

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