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Courtyard by Marriott Cleveland Airport/South

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7345 Engle Road, Middleburg Heights, OH 44130
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Courtyard by Marriott Cleveland Airport/South
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Courtyard by Marriott Cleveland Airport/South
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125 reviews from our community

Traveler rating
    43
    42
    25
    8
    7
See reviews for
34
19
10
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

We were return customers to this hotel for the Cleveland Marathon. Having stayed in 2013 without any problems, we decided to book the same hotel when we returned in 2015. We won't be back. First night we encountered back flow of plumbing (see picture attached) during a bedtime shower the night before the Cleveland Marathon. Reported issue to front desk,... More 

Was this review helpful? Yes 2
Chicago, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

So let's see ... the Wifi was out (even after repeated complaints), their DirecTV feed did not get CBS (so no Letterman show), the weight bench in the tiny workout room was missing a piece that could have left someone injured, the bagels were stale and my folio was not emailed to me, as happens with every other Marriott property.... More 

Was this review helpful? Yes 1
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Hello Teddy G, Thank you for taking the time to review us, we appreciate your feedback. We are saddened to hear that you did not enjoy your stay with us here in Cleveland. Guest satisfaction is our number 1 priority and we are sorry that we missed the mark. We are working very hard to correct the issues we are... More 

Darien, Illinois
Top Contributor
68 reviews 68 reviews
27 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I think this is probably the best Courtyard I have ever stayed at. The rooms are updated and very trendy looking. Also, they are very clean. The staff is wonderful. The front counter staff is SO friendly and would do anything you asked of them. The shuttle will take you to restaurants within 5 miles of the hotel which is... More 

Was this review helpful? Yes 1
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Massachusetts
Top Contributor
125 reviews 125 reviews
19 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently visited Cleveland with regards to business at the airport. Having rented a car the Courtyard was easy to get to right off several major roadways, with no traffic problems. Checkin was a snap, staff were very friendly and I found my room to be all I could hope for. It was clean, plenty big, nice flat screen tv,... More 

Was this review helpful? Yes 1
Erin S, Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. More 

Columbia, Maryland
Top Contributor
167 reviews 167 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 6, 2015

We stayed in the Marriott courtyard while visiting the area. The check-in was easy and the people at the desk were nice. The room was clean and quiet (I slept well). The café downstairs was a little disorganized but the food was good. The exercise room was clean, had several treadmills/machines and everything worked. It was a good stay.

Was this review helpful? Yes 1
Erin S, Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. We hope that we will see you again in the future if you are in the area. More 

Dallas, TX
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 1, 2015

Stayed here 1 short night on business. The location is good, right next to excellent running/walking trails and the nearest interstate, not much nearby though. The trails are around 1 mile south of the hotel and connect you to a vast trail system that you can take as long as you want to go...and the area is quite beautiful even... More 

Was this review helpful? Yes 1
Management response:

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. We apologize that your stay wasn't up to Marriott standards. We have shared your review with the staff so that this is an isolated incident. Thank you again for your feedback. More 

Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 20, 2015

The hotel is very nice BUT my room did not have hot water. I called the front desk and asked for a different room but they wanted their maintenance engineer to look into it. He came up and agreed that I had no hot water and told me he would come back up or call me. He didn't come up... More 

Was this review helpful? Yes 1
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. I do apologize that you had such a terrible issue while you were staying with us. The staff at the hotel should have handled the situation better and been more affective in making your stay better. Your review will be shared with the appropriate... More 

Ohio
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2015

Stayed at this hotel for Cleveland Auto Show. Easy access to I-71. Close to airport and Convention Center. Attractive building, nice lobby and clean room. Arrived at 8:45pm wanted hot meal but Bistro was closed. Had to settled for cold ham sandwich. Room nice but bed was extra firm and sofa was unsitable leaving the desk chair to sit on... More 

Was this review helpful? Yes 1
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. Any feedback that our guests give is a way to help teach our whole hotel how to provide the best service possible for the next guest who stays with us. We will be reading your comments to the whole staff, especially in the Bistro... More 

Raleigh, North Carolina
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 16, 2015

I arrived late 2/13 (2 nights) for leisure and business travel. Requested a high floor room on reservation request and was granted just that when I arrived (room had a mini balcony facing the street and front entrance of the hotel. My first time traveling to Cleveland, OH, front desk check in was quick and smooth, the rooms are just... More 

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for letting us know about your recent stay at the Courtyard Cleveland Airport South. We hope that you have safe travels and we look forward to seeing you in April! More 

Ohio
Top Contributor
61 reviews 61 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 15, 2015

Stayed here on business - clean rooms, front desk service was nice, no problems encountered. Beds are a little firm and pillows are feather pillows. Only issue was the TV reception - picture was losing signal alot

Was this review helpful? Yes
Erin S, General Manager at Courtyard by Marriott Cleveland Airport/South, responded to this review

Thank you for taking the time to let us know about your recent stay at the courtyard Cleveland Airport South. We have informed our TV company about the issues you had with your TV reception and am currently working to fix the issue. We hope that if you are in the area again you will allow us to be your... More 

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