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Hampton Inn and Suites Cleveland Airport / Middleburg Heights

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7074 Engle Road, Middleburg Heights, OH 44130
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1 room 1 adult
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Hampton Inn and Suites Cleveland Airport \/ Middleburg Heights
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376 Reviews from our TripAdvisor Community

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Marion, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We have stayed here once a year for the last several years...ALWAYS a quality experience. Staff, facilities, and location are wonderful. It is a relaxing, well appointed room. The breakfast is fabulous !

Review collected in partnership with Hampton

Helpful?
Thank Dan L
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff was pleasant, polite and friendly. Room was adequate.. The bathroom counter was very tall. My wife is short and complained about it, plus my 3 year old couldn't wash his hand w/out me holding him up. Room felt just a little bit cramped. Convenient to Main Streets/Highway! Pool was nice - small but nice. Parking Lot: Horrible. My dad... More 

Helpful?
Thank Michael C
jessica s, General Manager at Hampton Inn and Suites Cleveland Airport / Middleburg Heights, responded to this review

Thank you Michael C for your review! Your feedback is extremely important to us and I thank you for taking the time to let us know about your experience. I'm unsure as to where you might have seen the large pot holes you mentioned, as I do not see any on our property parking lot. I do notice some areas... More 

Middleburg Heights, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I left a travel case in the room, which Housekeeping immediately brought to the front desk. It was shipped back to me, not one thing missing from the bag. I had jewelry, as well as other personal items packed in the case. All of it was in the bag.

Review collected in partnership with Hampton

Helpful?
Thank Maryann S
jessica s, General Manager at Hampton Inn and Suites Cleveland Airport / Middleburg Heights, responded to this review

Thank you Maryann for your review as well as the phone call to let me know about your items that were shipped back to you all in one piece. I'm extremely lucky to have such great staff members turning in lost items in guest rooms and my front desk staff to ensure they are shipped out properly. Your feedback is... More 

Ohio, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here on our way to a cheerleader competition in Downtown Cleveland and didn't want to pay "downtown" prices. The hotel was very clean, staff was nice and helpful. The pool was small but looked nice (we didn't use it), the business center was great, we were able to print out the schedule for the competition, directions to where we... More 

Review collected in partnership with Hampton

Helpful?
Thank LisaT007
jessica s, General Manager at Hampton Inn and Suites Cleveland Airport / Middleburg Heights, responded to this review

Thank you Lisa for your feedback! I am extremely pleased we exceeded your expectations during your stay with us. I'm happy to hear you enjoyed our new mattresses we received last month. We are in the works of renovating our guest rooms and still more exciting new things to come. We hope to see you again soon! Thank you again... More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hampton Inn was very clean and the staff very courtious and accomodating. It was the same level of service i experience at all Hampton Inn hotels. I travel weekly for business and my brand of choice is Hilton, Specifically Hampton Inn. I have always had very good experiences from check in to check out.

Review collected in partnership with Hampton

Helpful?
Thank Stephen M
jessica s, General Manager at Hampton Inn and Suites Cleveland Airport / Middleburg Heights, responded to this review

Thank you Stephen for your review! I am happy to hear we have exceeded your expectations during your stay with us. I am extremely lucky to have such a wonderful staff that go above and beyond for our guests. Thank you for your continued business to the Hampton Inn brand and our hotel. Thank you. More 

Salt lake, ut
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Checking was good, and the room was adequately clean. They did have some food from Carrabas there, pasta and salad complimentary for the guests. The bad was that the nonsmoking rooms smelled horribly of smoke! As the hotel was full it was not an option to move rooms. As a Hilton Diamond I expect a room to be clean and... More 

Helpful?
Thank Bellancaboy
jessica s, General Manager at Hampton Inn and Suites Cleveland Airport / Middleburg Heights, responded to this review

Thank you for your review Bellancaboy! I could be wrong, but I do believe you might have stayed at the other Hampton Inn Cleveland Airport hotel as we have never had Carrabas complimentary for our guests. We do offer a managers reception 1 day a week complimentary for our guests, however, we have not had the opportunity to work with... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The first room we received was not cleaned at all we had to go back to the service desk to get another. The second room was fine, clean & comfortable. There was WiFi there but it was a bit slow. We had hot breakfast that was above average and the wait staff was very freindly & helpfull.

Review collected in partnership with Hampton

Helpful?
Thank captainjay57
jessica s, General Manager at Hampton Inn and Suites Cleveland Airport / Middleburg Heights, responded to this review

Thank you for your review Captainjay57! I am terribly sorry to hear about your arrival experience. Please know your comments are reviewed with our staff to ensure they learn from their mistakes to prevent them from happening again. If at any point you're having issues with our Wi-Fi again, feel free to call our front desk to contact our internet... More 

Hamilton
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

at 10pm I came in after a full day of working. My key was ready and my room was ready. In a few minutes I was sound asleep. After a great breakfast the next morning I left refreshed and ready for a new day.

Review collected in partnership with Hampton

Helpful?
Thank Larry S
jessica s, General Manager at Hampton Inn and Suites Cleveland Airport / Middleburg Heights, responded to this review

Thank you Larry S for your review! Our team is extremely intuitive with understanding our guests. We may not know the full extent of what kind of day our guests have been through, but we can certainly imagine when they come in during the late shift. I'm pleased to hear you enjoyed your stay with us and am excited to... More 

Pittsburgh, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

This Hampton is like most others....consistent....Its an adequate place to stay. Its clean, decent breakfast and for the most part comfortable and close to restaurants. Only complaint is that the heater/AC unit was intermittent during the night...was hot, then cold and the couch was not at all usable, but I seldom do on a short trip

Review collected in partnership with Hampton

Helpful?
Thank Joseph B
jessica s, General Manager at Hampton Inn and Suites Cleveland Airport / Middleburg Heights, responded to this review

Thank you for your review Joseph B! I apologize we had not exceeded your expectations during your stay with us. If at any point you have issues, do not hesitate to let us know to help with the controls on the units. I thank you for your feedback to better help serve our guests. We hope to see you again! More 

Odessa, Florida
1 review
3 of 5 stars Reviewed 4 weeks ago

The room and Lobby clean, but guest service and breakfast was poor attention , breakfast was short yogurt, creamers and fruits, many peoples and I waiting to get waffles , it was long time. Only one waffle maker.

Helpful?
Thank blanca m
jessica s, General Manager at Hampton Inn and Suites Cleveland Airport / Middleburg Heights, responded to this review

Thank you Blanca for your review. I am terribly sorry you did not have an enjoyable stay. I am surprised to hear about the breakfast short of items as it's not typical for us to run short and I will be sure to check with my breakfast attendants as to why this happened. It was brought to my attention recently... More 

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