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All 10 Middleburg Heights hotels

Residence Inn Cleveland Airport

3.0 of 5 Hotel   |   17525 Rosbough Drive, Middleburg Heights, OH 44130
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Residence Inn Cleveland Airport
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67%
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed January 21, 2014
AdeleEugenia Newark, Delaware
  • Reviews (77)
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77 people have reviewed this hotel

Traveler rating
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Santa Maria, California
Top Contributor
84 reviews 84 reviews
47 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We needed a place for week with a kitchen and your would think a Marriott would be safe... not in this case. We checked in, the staff is really friendly but we had problems immediately with the heater. The Maintenance man argued with us that the thermostat was working... when it was clearly not. For 3 days we froze and... More

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I am so sorry that I did not have the opportunity to make this right. While I know that this experience is the exception, it is tottally unacceptable. Our associates are trained to ask our guests how we can make thier stay more enjoyable, not just to "get by" which is what this sounds like. I can only hope that... More

Newark, Delaware
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

We would definitely stay in this hotel again. We were visiting Baldwin Wallace. We received a great rate, the room was spotless, the heating system consistent and breakfast was well done for an all inclusive buffet. In addition, the staff was EXCEEDINGLY welcoming, helpful and friendly. We've been staying in quite a few hotels lately and this was one of... More

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 8, 2013

I have travelled to Cleveland regularly for several years, but had never stayed at this hotel until this past week. On first impression, the property appeared clean and well-kept yet dated, but I was pleasantly surprised when I got to my room. The room was spotless. Everything from the bed to the bathroom to each and every corner of the... More

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Cary, North Carolina
Top Contributor
90 reviews 90 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 1, 2013

We stay at this hotel three to four times per year while visiting family in the area. It is in a convenient location for us and the rooms are large with a refrigerator, microwave, dishwasher and stove top. The L-shaped couch opens into an extra bed. The two queen or single king beds are very comfortable. We always get a... More

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Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013 via mobile

I have used this property now 4 times for business meetings. Great room and value for a meeting of 10. Open clean accommodating and close to the airport for out of town travelers. There are a number of local restaurants near by for delivery. Laura and her staff were very on top of making sure we had a good meeting.... More

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Ohio
Top Contributor
123 reviews 123 reviews
90 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed October 25, 2013

We needed to stay here for a sudden family emergency. I called about 10 places in the area and found 9 of them to either be completely unhelpful or confused. This Residence Inn sent me to Lisa, who saved the day. She and the staff had the answer to every question and they spent quite a bit of time with... More

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Chagrin Falls
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 13, 2013 via mobile

This is an older property that needs a little work and a little TLC. The buildings were apartment style with no interior corridors. You have to walk outside to get to the office and for breakfast in the morning. Could be an issue for some people in the middle of winter. The rooms are nice sized but seemed a little... More

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maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at my property. Our goal is for all of our guests to have a great experience and it is obvious we dropped the ball in this case. I would truly appreciate the opportunity to speak with you further in regards to your stay. I look forward... More

Nashport, Ohio
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed September 19, 2013

Loved this hotel! There were 4 ppl total and we had 2 bedrooms with 2 bathrooms, perfect! Very roomy, nice kitchen and living room area too. The staff was wonderful and super nice as well! Plenty of restaurants and shops within walking distance. We stayed here for the Labor Day Oktoberfest at the Cuyahoga County Fairgrounds and will definitly look... More

Was this review helpful? Yes 1
maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for taking the time to share your experience at the Residence Inn. We are in a great location for the Oktoberfest as well as many other events held at the Cuyahoga County Fairgrounds. I am happy to hear you enjoyed your stay and that you were able to take advantage of the restaurants in walking distance of the... More

Houston, Texas
Top Contributor
264 reviews 264 reviews
159 hotel reviews
306 helpful votes 306 helpful votes
3 of 5 stars Reviewed September 14, 2013

While everything was clean, we are not fans of the apartment style buildings at this particular Residence Inn. No elevators, and buildings disconnected from the main lobby. We prefer the new style Residence Inns that have a common building. Couple that with the Mish mash of new / old....I think this will not be our hotel of choice in the... More

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maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for taking the time to provide us with your feedback. We greatly appreciate it. Our Residence Inn is one of the original Residence Inns that opened and we have the unique apartment style look with exterior entrances at this property as you experienced. We thrive ourselves on the comfort of home and providing you with the best service... More

St. Catharines, Canada
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 6, 2013

Spent 2 nights at this Hotel to attend a training session being held at this location, Pro's ....Large sized rooms (that's the only reason I give a rating of "Very Good" for rooms Staff VERY FRIENDLY. Con's.....Room 1602 Poor housekeeping ...Popcorn and candies from previous guest all over carpet under couch..clearly seen from the other side of the room. Bed... More

Was this review helpful? Yes 1
maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for taking the time to provide us with your feedback. We really do appreciate it. We will be certain these items are addressed in regards to the housekeeping and maintenance concerns you mentioned. Our rooms are 50% larger than your average hotel room so I can see why you like the size of the suite. Our staff truly... More

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Additional Information about Residence Inn Cleveland Airport

Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Cleveland Airport Hotel
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
Residence Inn Cleveland Airport Middleburg Heights, Ohio
Address: 17525 Rosbough Drive, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Middleburg Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Cleveland Airport 3*
Reservation Options:
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#5 Family Hotel in Middleburg Heights
Hotel Class
Number of rooms
158

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