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Residence Inn Cleveland Airport

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17525 Rosbough Drive, Middleburg Heights, OH 44130
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Residence Inn Cleveland Airport
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Residence Inn Cleveland Airport
Residence Inn Cleveland Airport
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123 Reviews from our TripAdvisor Community

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Traveler rating
    33
    42
    31
    6
    11
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50
18
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Michigan
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My teenage daughter, her friend and I used my husband's reward points to stay 1 night after going ziplining locally. The girls liked the larger room size, the basketball court and the breakfast. I had to request a room change due to being directly next to a main door, which frequently slammed. The staff was accommodating but I wish they... More 

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for your comments. I am sorry for any inconvenience you were caused due to your room location.We will review this with the staff to ensure this is an isolated incident. We do appreciate all of you comments and recognition. More 

chicago
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked this hotel as we were going to be traveling on college visits in Cleveland. This is a very quiet, clean, suburban setting, about 20 minutes from downtown Cleveland. Lots of restaurant options nearby. The room we stayed in had 2 bedrooms, the second bedroom was upstairs. Also 2 bathrooms, (one upstairs), living room, and a full kitchen. Beds... More 

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for your comments. We are so happy that we were able to accommodate your needs! More 

1 review
3 of 5 stars Reviewed 4 weeks ago

The rooms are very large. I was considering clean until dropped my cell phone by the bed, very dirty under the bed. The staff were very helpful. If it's raining, you will get wet to go have breakfast. Coffee is ok, missing a few things and the space is small.

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I apologize for any lack of cleanliness you found under your bed. In addition to our routine cleaning procedures, we also have a "focus of the day" to address those areas that could get overlooked. One of those items is "under the bed". I am sorry for any inconvenience you were caused. As your comments are anonymous, I cannot follow... More 

Chicago, Illinois
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 19, 2015

Marriott Gold Member Pros: Friendly staff Clean room Comfortable bed Good breakfast selection Price was reasonable compared to other hotels Cons: Internet was unreliable in the room I was in, I had frequent disconnections and a weak signal HBO channel did not work Being a business traveler I dont think I could stay here again solely based on the internet

Was this review helpful? Yes 1
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

While I very much appreciate all of your positive comments I also understand the importance of a strong Internet connection especially for business. We are currently working on a plan to upgrade our entire Internet experience. More 

Cincinnati, Ohio
Level Contributor
71 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 18, 2015

I was here for a night and was pretty pleased up until I got into my room. This hotel is located right off of 71 and is in a pretty good area. Lots of restaurants and free parking. The check in process was easy and the employees were super nice. The grounds appeared clean and the pool area looked pretty... More 

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

This is a horrible encounter and I apologize for it. We know that cleanliness is our most important offering and take any imperfections very seriously. Unfortunately, not having a name or room number I am unable to investigate this properly and take remedial action. I can only hope that this was reported to the front desk personnel and that proper... More 

Minneapolis, MN
Level Contributor
66 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed June 15, 2015

This appears to be an older property with updates in the rooms and fairly tired common areas. Check in was fine and our three rooms were all large and clean. Basically they are mini apartments. For $99 a night, it was a good value. The bed was very comfortable and the rooms had everything we needed. A highlight was their... More 

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for your kind remarks. Of course you are correct about anything being included in the price. I am happy that you still found value in our offerings. More 

Youngstown, Ohio
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 7, 2015

We stayed here for the weekend gateway with family. Overall I am a big fan of hotels with kitchenette and residence inn was by far my preferred hotel ever. But this recent experience with this hotel has changed my thought about residence inn. It looks like it was an old apartment complex which Marriott bought and with minimum updates changed... More 

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for sharing your comments and concerns. I am so sorry that we were not able to meet your expectations. We do operate a "mature" hotel, (no, it has never been anything but a Residence Inn) and realize that some folks prefer a more modern facility. I do appreciate your kind remarks about our staff as they are what... More 

Travelers are raving about these Middleburg Heights hotels

Plainfield, Illinois
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 25, 2015

The staff were super nice and the breakfast area had more seating than similar hotels. However ... this property is in desperate need of some renovation. There has been some attempt to update the room we were in (building 4) - newer carpet, granite type counter, faux wood in the kitchen area. New paint throughout, cabinets and appliances are very... More 

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for your comments. We do, in fact, operate a mature hotel but it comes with associates that have years of experience taking care of our guests. More 

Columbus, Ohio
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 27, 2015

We stayed here for a wedding that we were attending in Strongsville. The location is great. Close to the interstate, close to restaurants and other shopping. (KMart is just around the corner if you need anything.) Check in and check out were a breeze. The gentleman at the front desk was very polite and made the process easy. Our room... More 

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you so much for your kind remarks. More 

Darien, Illinois
Level Contributor
90 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 stars Reviewed April 21, 2015

Firstly, I have to say the layout of the hotel is odd. I think this may have been an apartment complex before it became a hotel, but I'm not sure. The condition of the hotel is a little concerning. When I first walked into the room, there was some trash (like water bottle and used napkins) on the kitchen counter.... More 

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I am so sorry that you were given a room that was not ready. I hope you called the front desk to allow us to correct this error. Our hotel was originally designed to mimic the townhouses you might find in an apartment/condo coplex in order to provide a more homelike environment. More 

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