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All 10 Middleburg Heights hotels

Residence Inn Cleveland Airport

3.0 of 5 Hotel   |   17525 Rosbough Drive, Middleburg Heights, OH 44130
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Residence Inn Cleveland Airport
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67%
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed January 21, 2014
AdeleEugenia Newark, Delaware
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80 people have reviewed this hotel

Traveler rating
    29
    23
    16
    3
    9
See reviews for
31
13
6
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I was surprised by the poor condition of the room I was in. When I sat down on the desk chair I fell off as it was totally broken. The light on the nightstand by the bed did not work. The coffee pot lid was broken so when you poured coffee it fell off. If you used the heat it... More

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I am sorry that this room was released for rent in this condition. These items were easily remedied and had they been properly communicated by our housekeeping staff to our maintenance department they would not have created these inconveniences. I will use this as a training tool. More

Morristown, New Jersey
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I have no idea what people are talking about when they say the hotel was clean. We stayed in a penthouse (plenty of space for our family of 6 including two bathrooms). Our room was visibly dirty! Walls of the bathroom were dirty, doors were moldy on top with cracked paint, floor in bathroom was COVERED with mildew and grime.... More

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I wish we had the opportunity to offer you a different room. I am sorry this did not meet your expectations. In addition to our daily cleaning, we have a deep cleaning schedule as well as a preventative maintenance program. These programs are designed to keep our rooms from ever getting in to this condition. Nevertheless, the room attendant should... More

Colden, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel was probably great in its day. It is very old. Our room was very spacious. It was disgusting. My 3-year old lost a toy under the couch and I had to get it. I cannot tell you what was under there. I am glad that I had Lysol wipes to clean the toy! The tracks to the sliding... More

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for taking the time to share your thoughts with us. I am glad that you appreciated the spaciousness of our rooms and that you enjioyed your breakfast. I am very sorry that our cleanliness was not up to speed in this room. I do use these comments as training tools to teach our associates how important these issues... More

Santa Maria, California
Top Contributor
84 reviews 84 reviews
47 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed March 18, 2014

We needed a place for week with a kitchen and your would think a Marriott would be safe... not in this case. We checked in, the staff is really friendly but we had problems immediately with the heater. The Maintenance man argued with us that the thermostat was working... when it was clearly not. For 3 days we froze and... More

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I am so sorry that I did not have the opportunity to make this right. While I know that this experience is the exception, it is tottally unacceptable. Our associates are trained to ask our guests how we can make thier stay more enjoyable, not just to "get by" which is what this sounds like. I can only hope that... More

Newark, Delaware
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

We would definitely stay in this hotel again. We were visiting Baldwin Wallace. We received a great rate, the room was spotless, the heating system consistent and breakfast was well done for an all inclusive buffet. In addition, the staff was EXCEEDINGLY welcoming, helpful and friendly. We've been staying in quite a few hotels lately and this was one of... More

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 8, 2013

I have travelled to Cleveland regularly for several years, but had never stayed at this hotel until this past week. On first impression, the property appeared clean and well-kept yet dated, but I was pleasantly surprised when I got to my room. The room was spotless. Everything from the bed to the bathroom to each and every corner of the... More

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Cary, North Carolina
Top Contributor
90 reviews 90 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 1, 2013

We stay at this hotel three to four times per year while visiting family in the area. It is in a convenient location for us and the rooms are large with a refrigerator, microwave, dishwasher and stove top. The L-shaped couch opens into an extra bed. The two queen or single king beds are very comfortable. We always get a... More

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Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013 via mobile

I have used this property now 4 times for business meetings. Great room and value for a meeting of 10. Open clean accommodating and close to the airport for out of town travelers. There are a number of local restaurants near by for delivery. Laura and her staff were very on top of making sure we had a good meeting.... More

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Ohio
Top Contributor
130 reviews 130 reviews
93 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 25, 2013

We needed to stay here for a sudden family emergency. I called about 10 places in the area and found 9 of them to either be completely unhelpful or confused. This Residence Inn sent me to Lisa, who saved the day. She and the staff had the answer to every question and they spent quite a bit of time with... More

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Chagrin Falls
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 13, 2013 via mobile

This is an older property that needs a little work and a little TLC. The buildings were apartment style with no interior corridors. You have to walk outside to get to the office and for breakfast in the morning. Could be an issue for some people in the middle of winter. The rooms are nice sized but seemed a little... More

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maddy0429, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay at my property. Our goal is for all of our guests to have a great experience and it is obvious we dropped the ball in this case. I would truly appreciate the opportunity to speak with you further in regards to your stay. I look forward... More

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Additional Information about Residence Inn Cleveland Airport

Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Cleveland Airport Hotel
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
Residence Inn Cleveland Airport Middleburg Heights, Ohio
Address: 17525 Rosbough Drive, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 hotels in Middleburg Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Cleveland Airport 3*
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