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Residence Inn Cleveland Airport

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17525 Rosbough Drive, Middleburg Heights, OH 44130
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1 room 1 guest
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Residence Inn Cleveland Airport
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127 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Waynesburg
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

everyone here is so nice and aim to please. hotel is kept very clean. happy hour in the evening and very close to alot of resturants. we will use again. airport transfers were also great and on time,thnaks

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Dixon, IL
Level Contributor
191 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've stayed numerous times at this Residence Inn for several years as we've journeyed to the East Coast and back to Illinois. But this time we requested an accessible bathtub - hoping for conveniently located hand rails both inside and outside of the bathing area. As the pictures show, there were no handrails just outside of the shower, which was... More 

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you so much for sharing your comments! I will pass your compliments on to Emmitt! I am glad that, overall, you enjoyed your visit. I am sorry that the provided grab bars did not meet your needs. We do provide shower seats if that might make things more comfortable. I also apologize for the luggage cart. we have replaced... More 

Sequim, Washington
Level Contributor
244 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed one night at the Residence Inn Cleveland Airport in a two bedroom loft suite which was perfect for my two grandsons and me. Everyone had their own bed and two bathroom made life easier. Breakfast was the usual quality Residence Inn options and provided a good start for the morning. This is a old style Residence Inn property with... More 

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you so much for your comments. I am so happy our penthouse suite was able to accomodate your needs! More 

Philadelphia, Pennsylvania
Level Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for one night while on our way to another destination. It was a fine stop-over. There are several buildings in the complex, there is a nice pool, a hot tub, a volleyball court, and a basketball net (all outdoor). The building that we stayed in had suites that were studio-style. It had a king-sized bed and a pull-out... More 

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you so much for your kind remarks! As you mentioned, we do operate a mature hotel but hope to put ourselves above the average with our service and other amenities. More 

Michigan
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 11, 2015

My teenage daughter, her friend and I used my husband's reward points to stay 1 night after going ziplining locally. The girls liked the larger room size, the basketball court and the breakfast. I had to request a room change due to being directly next to a main door, which frequently slammed. The staff was accommodating but I wish they... More 

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for your comments. I am sorry for any inconvenience you were caused due to your room location.We will review this with the staff to ensure this is an isolated incident. We do appreciate all of you comments and recognition. More 

chicago
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 2, 2015

We booked this hotel as we were going to be traveling on college visits in Cleveland. This is a very quiet, clean, suburban setting, about 20 minutes from downtown Cleveland. Lots of restaurant options nearby. The room we stayed in had 2 bedrooms, the second bedroom was upstairs. Also 2 bathrooms, (one upstairs), living room, and a full kitchen. Beds... More 

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for your comments. We are so happy that we were able to accommodate your needs! More 

1 review
3 of 5 stars Reviewed June 28, 2015

The rooms are very large. I was considering clean until dropped my cell phone by the bed, very dirty under the bed. The staff were very helpful. If it's raining, you will get wet to go have breakfast. Coffee is ok, missing a few things and the space is small.

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I apologize for any lack of cleanliness you found under your bed. In addition to our routine cleaning procedures, we also have a "focus of the day" to address those areas that could get overlooked. One of those items is "under the bed". I am sorry for any inconvenience you were caused. As your comments are anonymous, I cannot follow... More 

Chicago, Illinois
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 19, 2015

Marriott Gold Member Pros: Friendly staff Clean room Comfortable bed Good breakfast selection Price was reasonable compared to other hotels Cons: Internet was unreliable in the room I was in, I had frequent disconnections and a weak signal HBO channel did not work Being a business traveler I dont think I could stay here again solely based on the internet

Was this review helpful? Yes 1
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

While I very much appreciate all of your positive comments I also understand the importance of a strong Internet connection especially for business. We are currently working on a plan to upgrade our entire Internet experience. More 

Cincinnati, Ohio
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 18, 2015

I was here for a night and was pretty pleased up until I got into my room. This hotel is located right off of 71 and is in a pretty good area. Lots of restaurants and free parking. The check in process was easy and the employees were super nice. The grounds appeared clean and the pool area looked pretty... More 

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

This is a horrible encounter and I apologize for it. We know that cleanliness is our most important offering and take any imperfections very seriously. Unfortunately, not having a name or room number I am unable to investigate this properly and take remedial action. I can only hope that this was reported to the front desk personnel and that proper... More 

Minneapolis, MN
Level Contributor
66 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed June 15, 2015

This appears to be an older property with updates in the rooms and fairly tired common areas. Check in was fine and our three rooms were all large and clean. Basically they are mini apartments. For $99 a night, it was a good value. The bed was very comfortable and the rooms had everything we needed. A highlight was their... More 

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for your kind remarks. Of course you are correct about anything being included in the price. I am happy that you still found value in our offerings. More 

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