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All 10 Middleburg Heights hotels

Residence Inn Cleveland Airport

3.0 of 5 Hotel   |   17525 Rosbough Drive, Middleburg Heights, OH 44130
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64%
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
BrooklynMusician Brooklyn NY
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83 people have reviewed this hotel

Traveler rating
    28
    25
    18
    3
    9
See reviews for
33
13
6
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Brooklyn NY
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 8 nights at the Residence Inn in Middleburg Heights in early August 2014. The property is old...the last renovation was a number of years ago, and that shows. We stayed in both a penthouse suite for 5 nights, and then a studio when the other couple we were traveling with went home. The studio, in the larger, newer... More

Was this review helpful? Yes
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for your comments. We do operate a traditional hotel in the sense that it is 'mature". I appreciate your kind remarks about our staff as we truly try very hard to make our guests comfortable when they are away from home. More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here while visiting colleges in the area. It's a good mid point between Case Western and Oberlin, and with a 2 bedroom unit we had a lot more space than we would have if downtown in Cleveland. The unit was well maintained and clean. It was odd not to find a couple of items we had expected. No... More

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Cleveland
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We've stayed at this hotel several times. It is a convenient hotel near the Cleveland Airport and allows a comfortable stay when traveling with children. The staff was courteous and efficient. The rooms are started to be very dated. The beds are not comfortable. They only put 2 towels in each bathroom. Also, parking used to be free but now... More

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Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for your kind words about our staff. I am happy you found a variety of other things that pleased you but I am sorry the bed was uncomfortable. Beds seem to be particularly subjective. We do charge a nominal fee only for cars left unattended while the guest is out of town. More

Bel Air, Maryland
Contributor
19 reviews 19 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 28, 2014

I agree this property is older. We stay here once a year. The free breakfast is great. The front desk are very helpful and kind. The hair dryer in our room broke while I was using it but she gave us sodas at check out for the inconvenience. The newer building has a more spacious bathroom. We have never had... More

Was this review helpful? Yes 2
Virginia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 21, 2014

I was surprised by the poor condition of the room I was in. When I sat down on the desk chair I fell off as it was totally broken. The light on the nightstand by the bed did not work. The coffee pot lid was broken so when you poured coffee it fell off. If you used the heat it... More

Was this review helpful? Yes 2
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I am sorry that this room was released for rent in this condition. These items were easily remedied and had they been properly communicated by our housekeeping staff to our maintenance department they would not have created these inconveniences. I will use this as a training tool. More

Travelers are raving about these Middleburg Heights hotels

Morristown, New Jersey
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 17, 2014

I have no idea what people are talking about when they say the hotel was clean. We stayed in a penthouse (plenty of space for our family of 6 including two bathrooms). Our room was visibly dirty! Walls of the bathroom were dirty, doors were moldy on top with cracked paint, floor in bathroom was COVERED with mildew and grime.... More

Was this review helpful? Yes 2
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I wish we had the opportunity to offer you a different room. I am sorry this did not meet your expectations. In addition to our daily cleaning, we have a deep cleaning schedule as well as a preventative maintenance program. These programs are designed to keep our rooms from ever getting in to this condition. Nevertheless, the room attendant should... More

Colden, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 17, 2014

This hotel was probably great in its day. It is very old. Our room was very spacious. It was disgusting. My 3-year old lost a toy under the couch and I had to get it. I cannot tell you what was under there. I am glad that I had Lysol wipes to clean the toy! The tracks to the sliding... More

Was this review helpful? Yes 1
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

Thank you for taking the time to share your thoughts with us. I am glad that you appreciated the spaciousness of our rooms and that you enjioyed your breakfast. I am very sorry that our cleanliness was not up to speed in this room. I do use these comments as training tools to teach our associates how important these issues... More

Los Angeles, California
Top Contributor
97 reviews 97 reviews
52 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed March 18, 2014

We needed a place for week with a kitchen and your would think a Marriott would be safe... not in this case. We checked in, the staff is really friendly but we had problems immediately with the heater. The Maintenance man argued with us that the thermostat was working... when it was clearly not. For 3 days we froze and... More

Was this review helpful? Yes 1
Joe J, General Manager at Residence Inn Cleveland Airport, responded to this review

I am so sorry that I did not have the opportunity to make this right. While I know that this experience is the exception, it is tottally unacceptable. Our associates are trained to ask our guests how we can make thier stay more enjoyable, not just to "get by" which is what this sounds like. I can only hope that... More

Newark, Delaware
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

We would definitely stay in this hotel again. We were visiting Baldwin Wallace. We received a great rate, the room was spotless, the heating system consistent and breakfast was well done for an all inclusive buffet. In addition, the staff was EXCEEDINGLY welcoming, helpful and friendly. We've been staying in quite a few hotels lately and this was one of... More

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 8, 2013

I have travelled to Cleveland regularly for several years, but had never stayed at this hotel until this past week. On first impression, the property appeared clean and well-kept yet dated, but I was pleasantly surprised when I got to my room. The room was spotless. Everything from the bed to the bathroom to each and every corner of the... More

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Additional Information about Residence Inn Cleveland Airport

Address: 17525 Rosbough Drive, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Airport 3*
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
Residence Inn Cleveland Airport Middleburg Heights, Ohio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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158

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  • At what time does the pool open each day?

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