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Holiday Inn Cleveland East - Mentor

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7701 Reynolds Road, SR 306, Mentor, OH 44060 (Formerly Comfort Inn & Suites)
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Holiday Inn Cleveland East - Mentor
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Holiday Inn Cleveland East - Mentor
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70 reviews from our community

Traveler rating
    26
    27
    10
    6
    1
See reviews for
15
12
1
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (12)
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Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

There were 2 options when choosing to pay one without the hot breakfast voucher and one more expensive with $10 hot breakfast included. We paid more only to be told at the desk that the reservation didn't get set up that way through Trip Advisor. So outta luck! Pay for breakfast bar again! For 5 days we had to pay... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Fred H, Thank you for taking the time to write us a review regarding your recent stay. I am sorry to hear about your experience at our property. I hope you can believe me when I say that your experience is not the norm for our property. This is definitely not up to our standards and we are constantly... More 

Mansfield, Ohio
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Ok I will not do this again. Bed was like sleeping on a rock. Shower head exploded open in our hands. The shower was handicap accessible but flooding bathroom because not draining. Staff thanked us for feedback but offered nothing for all the issues.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear DonnaLH74, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to problems in your... More 

Senior Contributor
43 reviews 43 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 1, 2015

Stayed one Saturday night with my daughter for a following day volleyball tournament. The staff were very friendly and helpful. Easy access to highway. We arrived late and did not eat in restaurant. The traffic light in front of hotel gave us quick access the many restaurant selections on Reynolds Road. No surprises. Just clean comfortable night's rest.

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Senior Contributor
37 reviews 37 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 26, 2015

Very clean and modern Holiday Inn. Issues with no lids for coffee to go cups in lobby. Entry doors not working while he I was there. No heat in restaurant so they were using side rooms. Breakfast buffet food was cold. Parking lot not properly plowed.

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 22, 2015 via mobile

The hotel is in good shape, clean, nice rooms, I would stay here again, but there are a few issues. Housekeeping is slow; Friday they didn't clean the room, and Saturday they didn't show up til 6 pm. The bar / restaurant is good for this level of hotel, but had heating issues this week. The fitness center consists of... More 

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IHGCare, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear glenn a, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the nice and clean rooms, restaurant service and convenient location of the hotel. It is regrettable that there were few let downs during... More 

West Alexandria, Ohio
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2015

The staff was nice, the hotel was clean and well kept. But the hotel did not have heat in the restaurant all week (2/16-20)long the dinning area was closed due to no heat. The lobby was also cold. We had over heard that corporate did not approve the repair as of yet. Even the side bar was cold, sad this... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear R J, Thank you for your candid review. It is lovely to hear you found our hotel clean and well kept. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are truly sorry for the problem with the heating system. It is certainly not our... More 

Wake Forest, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2015

a big thank you to John Richie and his staff for making the weekend of my mom's funeral an easy one. Thank you for setting up our family get together the night before and having your staff be so attentive. To the rest of the hotel staff - Thank you again for your understanding of our having to leave early... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

Spent a weekend with our scrapping group. It was really nice. So relaxing, quiet, clean and friendly. Rooms were comfortable and quiet at night. Staff was friendly and accommodating. They would get anything you asked for quickly. Conference room was really nice. John kept checking on us and made sure we had everything we needed. Food was really good! All... More 

Was this review helpful? Yes 1
cleveland ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

We were here for the weekend for a scrap event. Every aspect of our stay was excellent. The wait staff were very friendly. Our meeting room was set up exactly as we requested. They were right on top of keeping our drinks filled and that our every need was met. We will definitely be returning.

Was this review helpful? Yes 1
Litchfield, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

Went for a weekend with friends. Had the best time! Rooms were very clean. Food was excellent! Staff so friendly and helpful. Lobby updated clean and pretty. Would definitely go back. Loves the infused water!

Was this review helpful? Yes 1
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41 photos of this hotel

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