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All 9 Mentor hotels

Holiday Inn Cleveland East - Mentor

3.0 of 5 Hotel   |   7701 Reynolds Road, SR 306, Mentor, OH 44060 (Formerly Comfort Inn & Suites)
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Ranked #5 of 9 Hotels in Mentor
A recent review
4 of 5 stars reviewed 6 days ago
Hotrod855 Southampton, United Kingdom
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48 reviews from our community

Traveler rating
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    20
    7
    3
    1
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11
8
1
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southampton, United Kingdom
Top Contributor
50 reviews 50 reviews
48 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 2 nights as part of a road trip from Chicago to Washington DC Plenty of free parking. Staff polite and friendly. We had a large two bed suite on the top floor with small kitchenette, fridge, etc. Clean and tidy, comfy beds. Two large flat screen TVs with a good selection of channels, many in HD. Wi-Fi... More

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Checked in on Sunday night at 11:30. The lady at the front desk was the nicest and kindest front desk person ever. The hotel is nice and modern. The rooms have to be the cleanest and fresh smelling room i have stayed in. Thought I was at a five star resort. Wish all holiday inns were like this.

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Bellevue, Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had to attend a workshop at this facility and the meeting went without a hitch. The decor of this hotel is modern and clean. I would definitely comeback and stay. The staff was very friendly and went out of their way to assist us in anyway they could.

Was this review helpful? Yes 1
Tennesee
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has changed names many times since we last stayed there 30 years ago. Two of the elevators were not working during our visit. This is an average hotel at best.It was in the location we needed. I am not sure if we would stay there again.It needs a bit of upgrades. The front desk was nice as was... More

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your feedback in regards to your recent visit to our property. I am happy to hear that you received great service from the Front Desk and Server in our Restaurant. I will make sure to let those employees know. We are in the process of upgrading our Elevators, which is why they were down during your stay.... More

Florida
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The place has been remodeled however the housekeeping leaves a lot to be desired. A piece of popcorn was left in elevator for the three days. Candy rapper on bathroom floor also for the entire time. Furniture not dusted on second day. Halls were not clean. Stayed on 4th floor. Did report it to manager upon our departure. He said... More

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your recent stay at our property. We pride ourselves on exceeding guests expectations in regards to cleanliness and guest service. While I am happy to see that we met your expectations with our friendly staff, I regret that we fell short on the cleanliness expectation. I appreciate your comments which will help us to work with in... More

Baltimore, Maryland
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Holiday Inn has been remodeled and looks really nice. The bedding is excellent, from your choice of Soft pillows to Medium hard pillows. The front desk person was very nice, knowing we were there for just one night she gave us a first floor room, which we could park right outside our room. That was great so we did... More

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your positive feedback on your recent stay at the Holiday Inn Mentor. We take pride in our property and are happy that you had an enjoyable stay. Yours in Hospitality, Randy Virant More

Columbus, OH
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 13, 2014

I stayed at this same hotel 2 years ago when it was a Days Inn. It was not a very nice hotel then. Holiday Inn did a great renovation. The rooms are as nice as some Las Vegas hotels. The Decor is masculine and modern. The lobby and restaurant were also very nice. The breakfast buffet (Not Free) was also... More

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your recent review. We are pleased to hear that you love the renovation and the look and feel of the Holiday Inn Mentor. We look forward to seeing you next year when you visit the Mentor are again! Yours in Hospitality, Randy Virant More

Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 7, 2014

Went to cleavland to see the rock and roll hall of fame could not get a hotel downtown so stayed in the mentor 20 min away.great hotel clean rooms and great breakfast,easy to find location and lots of restaurants near the hotel within walking.price was wright and staff very friendly.

Was this review helpful? Yes
HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for staying with us recently. We are happy to see that you enjoyed your stay with us. We are such a short drive to downtown and the Rock and Roll Hall of Fame. Without all the parking fees! We hope to see you again and thank you for being our guest! Yours in Hospitality, Randy Virant More

hilliard
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 3, 2014 via mobile

We were in town for the Wine Harvest Festival and decided to give this hotel a try. We loved everything about this hotel. The rooms are clean, new and the bed is very comfortable. We took a dip in the swimming pool and found it to be very nice as well. We had breakfast in the restaurant and it was... More

Was this review helpful? Yes 1
HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your positive feedback on your recent stay with the Holiday Inn Mentor. The wine fest is such a great time for everyone to come out and relax in the Mentor Area. Thank you for making us your choice hotel for future visits! We pride ourselves on guest service and cleanliness, we are pleased that we met your... More

Tacoma, Washington
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

Hard to not like the attractive hotel. Not noisy and beds were nice. My problem was getting anyone to return my calls after I realized I left a purse in the room. It took 4 days of calling and leaving messages. My purse was not recovered. While I enjoyed the hotel communication is key.

Was this review helpful? Yes 1
HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your recent feedback on your stay at the Holiday Inn Mentor, while we are happy to hear you enjoyed your stay. We do appologize that your purse was not recovered. We have since worked on our lost and found policy to ensure a 24 hour call back when items are report lost. Thank you for your feedback... More

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Additional Information about Holiday Inn Cleveland East - Mentor

Address: 7701 Reynolds Road, SR 306, Mentor, OH 44060 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland East - Mentor 3*
Number of rooms: 132
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Mentor
Comfort Inn Mentor
Mentor Comfort Inn
Holiday Inn Cleveland East - Mentor Ohio

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