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Holiday Inn Cleveland East - Mentor

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7701 Reynolds Road, SR 306, Mentor, OH 44060 (Formerly Comfort Inn & Suites)
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1 room 1 adult
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Holiday Inn Cleveland East - Mentor
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104 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here one night for basketball game. When we got there we asked if they had any upgrades. Our two double bed room was upgraded to a suite. This worked out prefect for our two teenager boys, whom chose not to sleep in the room with us. Staff was very nice, no issues with room. Worked out in the gym... More 

Helpful?
Thank Isha W
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

I am so happy to hear that we could accommodate you in a way that made your stay with us enjoyable! We hope that you choose us again when staying in the area as we value each and every one of our guests. More 

Philadelphia, Pennsylvania
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just loved this place! NO complaints at all. We travel a lot for business and have to stay in hotels and have to deal with GM's and staff and this place was first rate in all categories. Absolutely spotless, comfortable rooms with upgraded bedding and towels. All public area are spotless to are were constantly being cleaned. From the... More 

Helpful?
Thank picaso32
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

We are so happy that you enjoyed your stay!! We really look forward to your return and plan to exceed your expectations again. More 

Level Contributor
4 reviews
4 of 5 stars Reviewed December 27, 2015

Very nice hotel, a lot of updates have been done. The bar was nice, staff was pleasant and room was comfortable. Only complaint I had was you could hear toilets flushing and showers going, especially in the morning. I understand you may hear things here and there but the toilets really sounded like it was coming from our bathroom. That's... More 

Helpful?
Thank Rachel C
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

We are so happy to hear that you enjoyed your stay with us! Or staff prides themselves on treating our guests in a way that makes them feel at ease. We would be happy to place you in a room that does not have occupants surrounding as to minimize the toilet flushing sound the next time you are staying with... More 

Lancaster, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 13, 2015

Nicely located for my business trip. The staff was very good, and the lady who runs the restaurant breakfast buffet gets a special shout-out for being friendly and attentive. The room was clean and modern, and the place was quiet. I will definitely stay there again on my next business trip.

Helpful?
Thank CvilleLion
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I will be sure to let the breakfast server know how pleased you were with her service. It's something our staff takes great pride in, so we value your feedback. We look forward to your next stay with us! More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 2, 2015 via mobile

The room is lean and we'll organised. There is a very good breakfast available, and also some snacks available at reception. The staff is very welcoming and there is a big parking available, and also there are various options for dinner close to the hotel.

Helpful?
1 Thank Christian M
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

We are so happy to hear that you enjoyed your stay with us. Our staff takes great pride in welcoming our guests as part of our family. We are located in the perfect spot for everyone. With lots of dining options, shopping, and easy access to highway we do look forward to your next stay with us. More 

Den Haag
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 20, 2015

Liked the hotel. Very warm and pleasant staff, especially lady at the breakfast buffet in the morning. She is very cordial and welcoming. There are plenty of restaurants all across in the neighborhood. Best is Happy Moose the next door one.

Helpful?
Thank Sunil F
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

I am so glad to hear that you enjoyed yourself during your recent stay with us. Our breakfast attendants truly enjoy making our guests feel welcome and at home. We hope you come stay with us again when you are in the area as there really is a lot that Mentor as to offer. More 

Gahanna, Ohio
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 8, 2015

4 College girlfriends booked for one night. When checking in, the efficient, friendly desk person, mentioned they had a few college soccer teams staying so she made sure we were on a separate floor and away from the elevators. We never heard them. However, we did have to compete with them for food at breakfast. Wait staff provided us with... More 

Helpful?
Thank 1_M_L_e_
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

We are delighted that you enjoyed yourself so much while on property. I will be sure to share you nice comments with our staff as they do strive to make each of our guests happy while staying with us. We look forward to your next visit! More 

Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 2, 2015

We have been here before, and will be back often. Love the suites. Bedroom is separate from hallway, and you won't hear anything in the morning if you sleep in late. The Happy Moose next door is better than Smokey Bones. Hotel is clean, staff friendly and efficient.

Helpful?
Thank Peepaw T
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you so much for the review. We are happy to hear that you continue to stay with us when you are in the area. We look forward to your next trip and I will be sure to share you comments with our staff. More 

Batavia, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 14, 2015

Nice clean hotel. Very friendly front desk clerk. Helpful with directions and places to dine. Stay on the upper floors. There was a group of football fans that occupied the lower floor. We had paid for the buffet breakfast when we reserved the room. Should have known better but had never been to that city before. It was the usual... More 

Helpful?
Thank 999Nana
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

I appreciate you taking the time to review our hotel and I am glad to hear that you enjoyed your stay with the exception of breakfast. We have already taken the necessary steps to improve the quality of our breakfast so that our guests have the experience expected. I do hope that you choose to stay with us again soon... More 

Maryland
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 12, 2015

rooms were nice, modern and very clean. Elevator was a little shaky. front desk staff we had was not very polite (sorry you work night shift but customer service is your job). Housekeeping did not come to our room the two days we stayed there. Otherwise the rooms were nice. For what we paid we could have had the suite... More 

Helpful?
Thank tattooedprincess
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for taking the time to review our hotel. I am glad to hear that you enjoyed most of your stay and can assure you that the issues you had have been addressed with not only the department heads but also the individuals responsible. I understand there are a lot of choices when it comes to where to stay... More 

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