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All 9 Mentor hotels

Holiday Inn Cleveland East - Mentor

3.0 of 5 Hotel   |   7701 Reynolds Road, SR 306, Mentor, OH 44060 (Formerly Comfort Inn & Suites)
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Holiday Inn Cleveland East - Mentor
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76%
Ranked #5 of 9 hotels in Mentor
A recent review
4 of 5 stars reviewed 1 week ago
Jack2254 Tacoma, Washington
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  • Reviews (39)
  • Photos (49)
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  • Room tips (8)
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39 people have reviewed this hotel

Traveler rating
    12
    18
    5
    3
    1
See reviews for
10
5
1
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
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English first
Tacoma, Washington
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hard to not like the attractive hotel. Not noisy and beds were nice. My problem was getting anyone to return my calls after I realized I left a purse in the room. It took 4 days of calling and leaving messages. My purse was not recovered. While I enjoyed the hotel communication is key.

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frequent traveler
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Traveled to Mentor area for a short business trip. Normally Marriott is my first pick because of my status with them, but for some reason the 2 Marriott's in the area were way over my client's budget. But I'm a HI club member too and most of the time like Holiday Inn's. I was pleasantly surprised with the quality of... More

Was this review helpful? Yes 2
Manila
Top Contributor
54 reviews 54 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room and bathroom were not only very clean but also smelled clean. However, contrary to other guests' experience the girl at the desk was not friendly and not too helpful. I misplaced the piece of paper that she gave me upon checking in. When I asked for another copy she was not helpful and was a bit unpleasant. Otherwise,... More

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your recent review! We pride ourselves on our customer service and cleanliness of our property. I am pleased to see we exceeded your expectations on cleanliness, but disappointed that we fell short on our Guests Service Representative not assisting you in the proper way. We will do some more training with the individual to make sure every... More

Minneapolis, Minnesota
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Loved this hotel. It's newly remodeled. Rooms were spacious and nicely decorated. Hotel bar surprisingly sophisticated with tvs at every table. Food was good too, aside from a bad oriental salad, which was basically cabbage, edamame, and peanut sauce all for $9. Other than that, a great boutique-style hotel.

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for staying with the Holiday Inn Mentor. I am pleased to know you enjoyed your stay with us. We appreciate all feedback and I will make sure to let Chef know that you did not care for the salad. Thank you for your comments and we look forward to seeing you the next time you are in town!... More

1 review
5 of 5 stars Reviewed 4 weeks ago

Good location with highway access. Front desk staff were very friendly. The suite was clean and tidy. The breakfast was good. Staff was very helpful. The lobby is beautiful. Love the design. Had a great stay and would come back.

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your recent feedback. We are please to see that you enjoyed your stay with us. We pride ourselves on guests service and creating an overall great experience for guests, I'm happy to see we met our goal!! Yours in Hospitality, Randy Virant General Manager More

Washington UT
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 19, 2014

As a priority club member I have stayed at a few locations. This location let me down by not providing an accessible internet connection. After some time on line with their provider nothing was resolved. The next morning our 2 iPhone's could log in but the Mini iPod could not. Coffee is available in the morning however there were no... More

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your feedback on your recent trip to the Holiday Inn Mentor. I apologize that you were experiencing problems with the internet, I have put a call into our provider to see what the issue is so this does not happen again. I will also make sure that there is some lids for the coffee cups. I am... More

Portage, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 19, 2014

Very good place to stay. The front desk staff was very friendly and helpful. The rooms were very clean and had a modern look. The furniture was comfortable and the beds provided for a good night's sleep. It was a nice surprise to see that all the TV stations were in HD (not just 2 or 3). I will absolutely... More

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your review on your stay at the Holiday Inn Cleveland Northeast Mentor property. We take pride in our hotel and I am glad that you had a positive experience while staying here. And very happy to hear that our Front Desk took care of you well and were friendly and helpful. Thank you again for staying with... More

ontheroadagn7
Top Contributor
158 reviews 158 reviews
47 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed June 16, 2014

I booked this at the last minute when my plans changed and I had to be close by for an early morning meeting. It was newly renovated. I loved the fact that they now have RFID keys for the rooms. All was clean, fresh and new. Plenty of electrical outlets around the room. Very friendly staff. While I didn't have... More

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your positive feed back of you recent stay with us. We are happy to hear that you enjoyed your stay and would come back again. I'm glad that we exceeded your expectations from your guest room to the service you received. We look forward to your next visit. Thank you, Randy Virant General Manager More

Philadelphia, Pennsylvania
Top Contributor
64 reviews 64 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 3, 2014 via mobile

I travel often and I'm a Platinum IHG member. This is by far one of the best Holiday Inns I have stayed at. Newly renovated, friendly staff and extremely clean. The front desk was very helpful and extremely friendly. The rooms are very nice, extremely clean and spacious. The fitness center is ok, could use some free weights. The restaurant... More

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HIMentorGM, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your review. I am please to know you enjoyed your stay with us at the Holiday Inn Mentor Cleveland Northeast Hotel. I have made sure to post this review for my staff to see. I am glad that you enjoyed your dinner experience in the restaurant as well. Thank you again and we look forward to your... More

Leeds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 24, 2014

I stay here twice a year for fairly long stays (2 weeks) and find it a good choice. Clean, staff usually very helpful, business center very good, snack shop good, location great with nearby restaurants withing walking distance. Also a gas station next door which is handy. Rooms ok, but there is an issue with noise from elevators and from... More

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Additional Information about Holiday Inn Cleveland East - Mentor

Address: 7701 Reynolds Road, SR 306, Mentor, OH 44060 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland East - Mentor 3*
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Also Known As:
Comfort Hotel Mentor
Comfort Inn And Suites
Comfort Inn Mentor
Mentor Comfort Inn
Holiday Inn Cleveland East - Mentor Ohio

49 photos of this hotel

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Hotel & grounds (8)
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Dining (17)
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Bathroom (1)
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Pool/beach area (1)
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Other (14)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Newly Renovated hotel in Mentor, near the Great Lakes Mall, Lake Erie & Headlands Beach State Park. The Holiday Inn Mentor is conveniently located five miles from Lake Erie and within 20 miles of downtown Cleveland, Wildwater Kingdom, Playhouse Square, the Rock and Roll Hall of Fame, Edgewater Park and Progressive Field, home of the Cleveland Indians Baseball team. The Historic Kirtland, Lake Farm Parks, Lost Nation Sports Complex and Eastlake Ballpark, home of the Lake County Captains, are all within 10 minutes of the hotel. We offer ballrooms and meeting rooms to accommodate your large or small meetings, events or special occasions. Stay well at our premium lodgings with a heated indoor pool and modern Fitness Center. Stay connected with our complimentary high-speed Internet access. Few area hotels compare with our Holiday Inn, so sit back, relax, and be yourself ... more   less 
Number of rooms
132

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