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All 9 Mentor hotels

Holiday Inn Cleveland East - Mentor

3.0 of 5 Hotel   |   7701 Reynolds Road, SR 306, Mentor, OH 44060 (Formerly Comfort Inn & Suites)
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Holiday Inn Cleveland East - Mentor
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Ranked #5 of 9 hotels in Mentor
A recent review
4 of 5 stars reviewed 2 weeks ago
myrainstorm Columbus, Ohio
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27 people have reviewed this hotel

Traveler rating
    7
    13
    4
    3
    0
See reviews for
7
4
Solo
0
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Columbus, Ohio
Contributor
16 reviews 16 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family of 5 stayed for one night. The room type requested when reservations were made was not available when we checked in, but an alternative was presented to us which worked even better than what we had booked. We were grateful for the hotel's quick response to fix the problem. All the staff we met were very helpful, from... More

Was this review helpful? Yes 1
ENemecek, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your positive feedback. We are happy to hear that our staff met your expectations and were able to quickly accommodate and fix any issues that occurred. We apologize for the doors being locked at the pool but I am please to see that your family did enjoy your time there. Thank you and we hope to have... More

Columbus, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed two nights at the Holiday Inn in Mentor, OH. Both nights were booked through a third party for a significantly lower price than the Holiday Inn advertised price. The first night was in a 1st floor King room that was ADA accessible. (wasn't needed) Everything about the room was very good. The room was newly updated in what... More

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ENemecek, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you very much for your feedback on your recent stay. I am glad to hear that we met your needs and you were overall happy with your stay. We hope you chose us again in the future. Thank you, Elizabeth Nemecek Assistant General Manager More

Laguna Niguel, CA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 7, 2014

Stayed two nights in nice, clean room on 2nd floor. Room was in good shape, everything worked and bed was comfortable. Breakfast was average, not bad if you're in a hurry. Staff was friendly. Would stay again. No issues.

Was this review helpful? Yes
ENemecek, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your recent feedback. I am happy to hear that you had a great stay. I'm glad that our room comfort and staff service exceeded your expectations. I will speak to the staff about our breakfast to work on improving the buffet experience. Thank you, Elizabeth Nemecek Assistant General Manager More

Ohio
Contributor
20 reviews 20 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 28, 2014

I was very impressed with the room decor, and the color shades of blues and a little orange and unique lamps really have a fresh and inviting look to the room. The bathroom was a little small, but I preferred the extra room in the seating area in the room. Also, I needed to keep the bathroom door open to... More

Was this review helpful? Yes
ENemecek, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your recent feedback. We are happy that you enjoyed your stay. We will talk with our maintenance department on some of the issues you reported. We hope to have you stay with us again. Thank you More

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed February 25, 2014

Hotel was clean and very fresh looking and actually beautiful for a Holiday Inn, but the staff is a different story. Breakfast server was very un-kept in appearance and smelled of cigarette smoke. She kept tried to be nice but it was not genuine at all. We ordered off the menu and the food was decent, overpriced but decent but... More

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ENemecek, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your recent feedback. We appreciate all positve and negative feed back so we can learn and grow from it. We will be addressing your concerns with our staff and appologize that you did not have a more positive experience with us. Thank you More

cleveland, oh
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 7, 2014

My husband and I stayed her over Christmas for six nights. We are originally from the area and liked to location. It has plenty of restaurants around, a mall down the street and easy access to route 2 and 90. We booked our room for $88 a night and we felt it was a great value. The first room we... More

Was this review helpful? Yes 1
ENemecek, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your feedback of your past stay with us. We are sorry there were some small issues during your stay, but so happy that our staff met your expectations in fixing any issues. I am happy to hear that we will be your choice hotel when coming to the Mentor area. We look forward to your future visits.... More

Madison, Ohio
1 review
5 of 5 stars Reviewed December 28, 2013

We made a last minute getaway it was very nice. Everything was clean and the staff was very friendly and helpful. The restaurant food was very good and the prices fair. We didn't have time to check out the pool or exercise room but I'm sure it's just as nice as the rest of the facilities.

Was this review helpful? Yes
ENemecek, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for your positive feedback. I am happy to hear that you enjoyed all aspects of your stay including the restaurant. We hope to have you back in the future. Thank you More

Mentor, Ohio
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 22, 2013

I must say the new renovations are great and all that I have heard about the rooms is very positive and the bar at Rave was very bright and modern. One glaring problem is their banquet service. I recently attended a large function of some 250 people and when we went to get our lunch at the buffet area I... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Ray K, Thank you for your valuable review. We are glad to read you found our renovations commendable. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. I am sorry to hear that we failed to meet your expectation on this particular occasion and apologize for any... More

Rochester, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2013

We were going to be a late arrival to this Holiday Inn recently coming from out of town. I called ahead and got Freddie on the phone. Though we were staying on points, Freddie was very helpful to find us a suite that allowed our family to stay comfortably. She was an awesome hotel representative focused on customer satisfaction. Due... More

Was this review helpful? Yes 1
ENemecek, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you so much for your reveiw on Freddie. She is a great part of our Front Office Team and will be thrilled to know that she made such an impact over a guests stay. She truly takes pride in helping others and we are pleased that you took notice. Thank you More

Miami
Top Contributor
63 reviews 63 reviews
41 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 10, 2013

The hotel is adequate for a 3-star establishment. I noticed references to recent renovation, and really the flaws of the hotel are the things that were not (or could not be) addressed by it. The good: comfortable beds with duvets, excellent internet, good storage space, good water pressure. A/C was effective and could be independently adjusted. The negatives: the bathroom... More

Was this review helpful? Yes 1
ENemecek, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for taking the time to give your feedback of your most recent stay. I see that we exceeded your expectations in some areas, but did not in others. I sincerly apologize for the problem you inccured while staying with us. We have recently purchased new towels, and removed any stained linen. We also do have a Safety Deposit... More

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Additional Information about Holiday Inn Cleveland East - Mentor

Also Known As:
Comfort Hotel Mentor
Comfort Inn And Suites
Comfort Hotel
Comfort Inn Mentor
Mentor Comfort Inn
Holiday Inn Cleveland East - Mentor Ohio
Address: 7701 Reynolds Road, SR 306, Mentor, OH 44060 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 hotels in Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland East - Mentor 3*
Official Description (provided by the hotel):
Newly Renovated hotel in Mentor, near the Great Lakes Mall, Lake Erie & Headlands Beach State Park. The Holiday Inn Mentor is conveniently located five miles from Lake Erie and within 20 miles of downtown Cleveland, Wildwater Kingdom, Playhouse Square, the Rock and Roll Hall of Fame, Edgewater Park and Progressive Field, home of the Cleveland Indians Baseball team. The Historic Kirtland, Lake Farm Parks, Lost Nation Sports Complex and Eastlake Ballpark, home of the Lake County Captains, are all within 10 minutes of the hotel. We offer ballrooms and meeting rooms to accommodate your large or small meetings, events or special occasions. Stay well at our premium lodgings with a heated indoor pool and modern Fitness Center. Stay connected with our complimentary high-speed Internet access. Few area hotels compare with our Holiday Inn, so sit back, relax, and be yourself ... more   less 
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