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All 9 Mentor hotels

Residence Inn Cleveland Mentor

3.0 of 5 Hotel   |   5660 Emerald Court, Mentor, OH 44060
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Residence Inn Cleveland Mentor
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87%
Ranked #4 of 9 hotels in Mentor
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
rjshibata Fremont
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  • Reviews (71)
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71 people have reviewed this hotel

Traveler rating
    43
    19
    7
    2
    0
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25
12
5
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Fremont
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I completed my 4th business stay here in the last 18 months. I usually book 3 rooms. I anticipate returning in the future. Clean rooms and facility, friendly staff, everything in the rooms work, good location just off the highway. There is a hot breakfast with limited menu, but the quality of the food is good. Walking distance to restaurants... More

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Washington DC
Top Contributor
117 reviews 117 reviews
9 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed May 28, 2014

Not the first time at the property but the best! Arrived after a long road trip and was really grumpy. Front desk manager and staff ignored my rudeness and got me settled quickly into what proved to be the nicest Residence Inn suite I've had in a long time - perfect for my needs of the evening. Later family arrived... More

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Morehead City, North Carolina
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 17, 2014

I was here for 3 nights with the family during a recruiting trip. The 2 bedroom suite is perfect for a family as our infant was able to get sleep while the toddler played. They have a pack and play available and give you a little set of baby toiletries (baby wash, etc) which was a nice touch. The hotel... More

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Provincetown, Massachusetts
Top Contributor
50 reviews 50 reviews
5 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 5, 2014

After staying in 4 months of hotels, we were shocked at the teamwork and outstanding service provided by Cindy Stoddard, the Front Office Manager. We saw her at check-in one evening and she was friendly as what would be expected. However, the following AM at the complimentary breakfast buffet, there was a large group of college students everywhere. Cindy was... More

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Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed April 27, 2014

I usually try to avoid hotels with pets, but in this case I was limited in time to find a good hotel. There was no pet odor, the hotel was clean and very quiet. The breakfast selection was did not vary much from day to day, but it was fresh. There is a movie theater, a homedepot, sams club and... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear Adam C., I am so glad to hear that you and your family enjoyed your stay with us. Thank you so much for sharing! We hope you choose to stay with us the next time you visit from Florida. Kindly, Heather Palentchar Director of Sales More

Davis
Top Contributor
58 reviews 58 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 2, 2014

Stayed here for a week while attending the NCAA swim meet in Geneva, OH. This Residence Inn was nicer than some I've stayed in, and overall a very enjoyable stay. I didn't find the hotel staff as helpful and friendly as other reviewers have mentioned. I checked in and maybe talked to them once or twice the entire week I... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Hello Princesspanda56, Thank you for taking the time to share with us your experience at our hotel. I hope you enjoyed your time at Spire. What a beautiful facility! I'd like to apologize for any inconvenience the power outage caused you during your stay. Unfortunately, in the past few months, the Mentor area has experienced 2 city-wide power outages that... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 26, 2014

Loved almost everything about his hotel! My room was gigantic, staff was helpful and friendly, place was clean and well-maintained. Unfortunately my room faced the highway which was close enough that car noises were loud at night. Also the furnace was right next to the bed and it wasn't whisper quiet either. But never heard a peep from the room... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Good day Torjob, Thank you so much for taking the time to share your experience at our property. We truly appreciate your kind words regarding our staff and hotel. Next time you find yourself in Mentor, please let me know and I'd be happy to ensure that you receive an interior room away from the highway. Thank you again and... More

Top Contributor
60 reviews 60 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 28, 2014

I was not uses to come here on my business trips to Mentor but I remember coming here a few years back. One of the good things about is place is that room are like small appartments. The fridge is a real plus as you can store fresh products that will keep fresh. Rooms are comfortable and spacious. Breakfast is... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear BimmerDon, We are delighted that you enjoyed your stay with us. Thank you so much for sharing this valuable feedback, especially regarding the set-up of our rooms. Some people are not aware that Residence Inn is an all suite hotel, making travel much more comfortable. We hope you will stay with us next time you find yourself in Mentor.... More

Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2014

This is a nice hotel in the Mentor area. I like the full kitchen and rooms. The front desk staff is very friendly. I have stayed here about 10 times and when i am in Mentor it is a nice choice. They also offer free breakfast which was pretty good. They kept the breakfast bar stocked well. The hotel is... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear Elaine S., Thank you so much for taking the time to share your experiences at our hotel. We are so thrilled that you enjoyed your stay. All feedback is always shared with our staff and we appreciate your kind words. Thank you again for your continued loyalty to our hotel. Heather Palentchar Director of Sales heather.palentchar@interstatehotels.com More

Columbus, Ohio
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 23, 2013

We were in town for a funeral and chose this hotel because of their 2 bedroom suites. That's a rare but wonderful feature, especially when traveling with family. Upon check-in the front desk clerk informed us that we would receive a small discount due to the nature of our travel. It was an unexpected gesture and, in a time of... More

Was this review helpful? Yes
Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear HDasgupta, I am so sorry to hear about your loss and that you were visiting us due to unfortunate circumstances. Your feedback regarding our staff is the fuel that keeps us going. Thank you. We are very fortunate to have such caring and compassionate associates and I'm so glad that came through in the service you received. We realize... More

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Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Court, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
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Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio

14 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
At the Residence Inn Cleveland Mentor, we have perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites offer separate living/sleeping areas, plenty of space for relaxing, entertaining or meetings, and a fully equipped kitchen with refrigerator, microwave and coffee maker. Other special room amenities at our pet friendly Mentor, Ohio hotel include two telephones with voicemail and data ports, and a large, well-lit work desk. Free high speed wired/wireless internet access is also in each guest suite to make your stay with us more productive. Start your day at our hotel in Mentor, Ohio with a complimentary hot breakfast in our Gatehouse, and join us at our weekly barbecues and Evening Hospitality Events offered 2 1/2 times per week. ... more   less 
Number of rooms
96

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