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All 9 Mentor hotels

Residence Inn Cleveland Mentor

3.0 of 5 Hotel   |   5660 Emerald Court, Mentor, OH 44060
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Ranked #4 of 9 Hotels in Mentor
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Buckeyetraveler01 Ohio
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77 reviews from our community

Traveler rating
    46
    21
    8
    2
    0
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27
13
5
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
Top Contributor
57 reviews 57 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here while touring local wineries and beaches. Very easy to locate. Several chain restaurants nearby as well. Hotel was very clean and the staff pleasant. Our room faced the front of the hotel and was quiet. We slept great! We plan on returning here for our next trip to the area.

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Kettering, Ohio
1 review
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed here for 4 nights during our son's wedding. The staff was uniformly excellent and caring, from the maintenance man, Mark (minor problem with fireplace), to housekeeping (Melanie.. who left a very nice note to us after we returned from the wedding), to the desk staff especially Howard and Stephanie (thanks Stephanie for not allowing it... More

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Pittsburgh
2 reviews
4 of 5 stars Reviewed August 17, 2014

Friendly staff, clean hotel, pet friendly suites. There is a pet cleaning charge of about $60 regardless of length of stay. Their complimentary breakfast is better than most with fresh hot oatmeal, muffins, fruit, juice, scrambled eggs and a few other hot items. Full size refrigerator with a prolific ice maker are nice to have even if you do not... More

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank you so much for taking the time to inform other travelers of your experience. We truly have an amazing team that certainly has a passion for service and yes, we welcome four legged fur babies as well :) Our non refundable Pet Fee of $75 allows us the opportunity to deep clean all suites once the family and pet... More

Columbus, Ohio
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 11, 2014 via mobile

We had a two bedroom suite. They do a great job at designing these so that the bedrooms are at opposite sides and each have their own bathroom. Very nice, comfortable and private. However, the walls between the suite next to us were very thin and we could hear the people in their bedroom. Uhg! Not a good nights sleep.

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings MaryB, I would first like to thank you for choosing the Residence Inn by Marriott - Mentor, Ohio has your temporary "Home away from Home." I sincerely apologize that you were unable to enjoy a restful nights sleep due to the activities of your neighbors. That certainly is not the impression that I want to leave when you think... More

Gaithersburg, Maryland
Contributor
14 reviews 14 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 9, 2014

Good value for money. Rooms are very clean and spacious. It has a kitchen with a full size fridge to cook meals or for properly reheating leftovers. No issues at check in and dinning room staff was very nice. I like their hot food choices. The only issues was its proximity to Rt 2, especially if you end up with... More

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings RITiger, Thanks so much for taking the time to post your comments regarding your experience at our hotel. I am thrilled that you highlighted our Clean Rooms and Friendly Staff. We have an amazing group of people, many with 10+ years at this hotel, that truly care about this hotel and the guests that stay with us. They take... More

Fremont
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 30, 2014

I completed my 4th business stay here in the last 18 months. I usually book 3 rooms. I anticipate returning in the future. Clean rooms and facility, friendly staff, everything in the rooms work, good location just off the highway. There is a hot breakfast with limited menu, but the quality of the food is good. Walking distance to restaurants... More

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Hi there, Thanks so much for writing a review of our hotel letting others know of our great friendly culture. We have an amazing group of people here that share my passion for customer service and I am thrilled that it is getting noticed. I am also happy to hear that you were able to enjoy our complimentary full hot/cold... More

Washington DC
Top Contributor
157 reviews 157 reviews
13 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed May 28, 2014

Not the first time at the property but the best! Arrived after a long road trip and was really grumpy. Front desk manager and staff ignored my rudeness and got me settled quickly into what proved to be the nicest Residence Inn suite I've had in a long time - perfect for my needs of the evening. Later family arrived... More

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

FormerChicagoGal, We understand that when a guest enters our doors they may have had a challenging day. It is our job to assist in removing your "Road Warrior Armor" to allow you room to breath and relax. I am happy to hear that our Front Office Manager and team were able to assist in getting you settled quickly. Thanks for... More

Chagrin Falls, Ohio
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 17, 2014

I was here for 3 nights with the family during a recruiting trip. The 2 bedroom suite is perfect for a family as our infant was able to get sleep while the toddler played. They have a pack and play available and give you a little set of baby toiletries (baby wash, etc) which was a nice touch. The hotel... More

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings Hopels, Thanks so much for telling everyone of our great Two Bedroom suite. It is the only one like in our entire county and does offer the space and privacy especially traveling with kids. Because Kids are people too, they also receive their very own amenity pack. I am also pleased to hear that you had a quiet and... More

Provincetown, Massachusetts
Top Contributor
52 reviews 52 reviews
5 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed May 5, 2014

After staying in 4 months of hotels, we were shocked at the teamwork and outstanding service provided by Cindy Stoddard, the Front Office Manager. We saw her at check-in one evening and she was friendly as what would be expected. However, the following AM at the complimentary breakfast buffet, there was a large group of college students everywhere. Cindy was... More

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

StanSylvain, Thank you so very much for highlighting our Front Office Manager, Cindy. She has been with us for over 10 years and truly has the passion for customer service. We have always strived as a team to jump in when necessary, regardless of department, to assist. "It's not our job" will never be heard at this hotel. We definitely... More

Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed April 27, 2014

I usually try to avoid hotels with pets, but in this case I was limited in time to find a good hotel. There was no pet odor, the hotel was clean and very quiet. The breakfast selection was did not vary much from day to day, but it was fresh. There is a movie theater, a homedepot, sams club and... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear Adam C., I am so glad to hear that you and your family enjoyed your stay with us. Thank you so much for sharing! We hope you choose to stay with us the next time you visit from Florida. Kindly, Heather Palentchar Director of Sales More

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Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Court, Mentor, OH 44060
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
Number of rooms: 96
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Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio

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