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All 9 Mentor hotels

Residence Inn Cleveland Mentor

3.0 of 5 Hotel   |   5660 Emerald Court, Mentor, OH 44060
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Ranked #4 of 9 hotels in Mentor
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
attylab Pittsburgh
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74 people have reviewed this hotel

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Traveler rating
    43
    21
    8
    2
    0
See reviews for
26
13
5
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Pittsburgh
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Friendly staff, clean hotel, pet friendly suites. There is a pet cleaning charge of about $60 regardless of length of stay. Their complimentary breakfast is better than most with fresh hot oatmeal, muffins, fruit, juice, scrambled eggs and a few other hot items. Full size refrigerator with a prolific ice maker are nice to have even if you do not... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank you so much for taking the time to inform other travelers of your experience. We truly have an amazing team that certainly has a passion for service and yes, we welcome four legged fur babies as well :) Our non refundable Pet Fee of $75 allows us the opportunity to deep clean all suites once the family and pet... More

Columbus, Ohio
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We had a two bedroom suite. They do a great job at designing these so that the bedrooms are at opposite sides and each have their own bathroom. Very nice, comfortable and private. However, the walls between the suite next to us were very thin and we could hear the people in their bedroom. Uhg! Not a good nights sleep.

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings MaryB, I would first like to thank you for choosing the Residence Inn by Marriott - Mentor, Ohio has your temporary "Home away from Home." I sincerely apologize that you were unable to enjoy a restful nights sleep due to the activities of your neighbors. That certainly is not the impression that I want to leave when you think... More

Gaithersburg, Maryland
Contributor
14 reviews 14 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good value for money. Rooms are very clean and spacious. It has a kitchen with a full size fridge to cook meals or for properly reheating leftovers. No issues at check in and dinning room staff was very nice. I like their hot food choices. The only issues was its proximity to Rt 2, especially if you end up with... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings RITiger, Thanks so much for taking the time to post your comments regarding your experience at our hotel. I am thrilled that you highlighted our Clean Rooms and Friendly Staff. We have an amazing group of people, many with 10+ years at this hotel, that truly care about this hotel and the guests that stay with us. They take... More

Fremont
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 30, 2014

I completed my 4th business stay here in the last 18 months. I usually book 3 rooms. I anticipate returning in the future. Clean rooms and facility, friendly staff, everything in the rooms work, good location just off the highway. There is a hot breakfast with limited menu, but the quality of the food is good. Walking distance to restaurants... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Hi there, Thanks so much for writing a review of our hotel letting others know of our great friendly culture. We have an amazing group of people here that share my passion for customer service and I am thrilled that it is getting noticed. I am also happy to hear that you were able to enjoy our complimentary full hot/cold... More

Washington DC
Top Contributor
148 reviews 148 reviews
12 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed May 28, 2014

Not the first time at the property but the best! Arrived after a long road trip and was really grumpy. Front desk manager and staff ignored my rudeness and got me settled quickly into what proved to be the nicest Residence Inn suite I've had in a long time - perfect for my needs of the evening. Later family arrived... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

FormerChicagoGal, We understand that when a guest enters our doors they may have had a challenging day. It is our job to assist in removing your "Road Warrior Armor" to allow you room to breath and relax. I am happy to hear that our Front Office Manager and team were able to assist in getting you settled quickly. Thanks for... More

Morehead City, North Carolina
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 17, 2014

I was here for 3 nights with the family during a recruiting trip. The 2 bedroom suite is perfect for a family as our infant was able to get sleep while the toddler played. They have a pack and play available and give you a little set of baby toiletries (baby wash, etc) which was a nice touch. The hotel... More

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings Hopels, Thanks so much for telling everyone of our great Two Bedroom suite. It is the only one like in our entire county and does offer the space and privacy especially traveling with kids. Because Kids are people too, they also receive their very own amenity pack. I am also pleased to hear that you had a quiet and... More

Provincetown, Massachusetts
Top Contributor
50 reviews 50 reviews
5 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 5, 2014

After staying in 4 months of hotels, we were shocked at the teamwork and outstanding service provided by Cindy Stoddard, the Front Office Manager. We saw her at check-in one evening and she was friendly as what would be expected. However, the following AM at the complimentary breakfast buffet, there was a large group of college students everywhere. Cindy was... More

Was this review helpful? Yes 2
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

StanSylvain, Thank you so very much for highlighting our Front Office Manager, Cindy. She has been with us for over 10 years and truly has the passion for customer service. We have always strived as a team to jump in when necessary, regardless of department, to assist. "It's not our job" will never be heard at this hotel. We definitely... More

Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed April 27, 2014

I usually try to avoid hotels with pets, but in this case I was limited in time to find a good hotel. There was no pet odor, the hotel was clean and very quiet. The breakfast selection was did not vary much from day to day, but it was fresh. There is a movie theater, a homedepot, sams club and... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear Adam C., I am so glad to hear that you and your family enjoyed your stay with us. Thank you so much for sharing! We hope you choose to stay with us the next time you visit from Florida. Kindly, Heather Palentchar Director of Sales More

Davis
Top Contributor
58 reviews 58 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 2, 2014

Stayed here for a week while attending the NCAA swim meet in Geneva, OH. This Residence Inn was nicer than some I've stayed in, and overall a very enjoyable stay. I didn't find the hotel staff as helpful and friendly as other reviewers have mentioned. I checked in and maybe talked to them once or twice the entire week I... More

Was this review helpful? Yes
Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Hello Princesspanda56, Thank you for taking the time to share with us your experience at our hotel. I hope you enjoyed your time at Spire. What a beautiful facility! I'd like to apologize for any inconvenience the power outage caused you during your stay. Unfortunately, in the past few months, the Mentor area has experienced 2 city-wide power outages that... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 26, 2014

Loved almost everything about his hotel! My room was gigantic, staff was helpful and friendly, place was clean and well-maintained. Unfortunately my room faced the highway which was close enough that car noises were loud at night. Also the furnace was right next to the bed and it wasn't whisper quiet either. But never heard a peep from the room... More

Was this review helpful? Yes
Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Good day Torjob, Thank you so much for taking the time to share your experience at our property. We truly appreciate your kind words regarding our staff and hotel. Next time you find yourself in Mentor, please let me know and I'd be happy to ensure that you receive an interior room away from the highway. Thank you again and... More

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Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Court, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
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Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
At the Residence Inn Cleveland Mentor, we have perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites offer separate living/sleeping areas, plenty of space for relaxing, entertaining or meetings, and a fully equipped kitchen with refrigerator, microwave and coffee maker. Other special room amenities at our pet friendly Mentor, Ohio hotel include two telephones with voicemail and data ports, and a large, well-lit work desk. Free high speed wired/wireless internet access is also in each guest suite to make your stay with us more productive. Start your day at our hotel in Mentor, Ohio with a complimentary hot breakfast in our Gatehouse, and join us at our weekly barbecues and Evening Hospitality Events offered 2 1/2 times per week. ... more   less 
Number of rooms
96

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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