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Residence Inn Cleveland Mentor

3.0 of 5 5660 Emerald Court, Mentor, OH 44060
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Certificate of Excellence 2014
Residence Inn Cleveland Mentor
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Residence Inn Cleveland Mentor
Residence Inn Cleveland Mentor
Residence Inn Cleveland Mentor
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82 reviews from our community

Traveler rating
    50
    21
    9
    2
    0
See reviews for
32
13
5
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kingsville, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

Public areas in midst of a major renovation, but not a hindrance at all to a great stay. Had one of the newly renovated rooms which was clean, fresh, and so very comfortable. New Bed was AMAZING. in spite of all that is going on (which must be stressful for the staff) everyone seemed to go out of their way... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

linda2689, Thank you so very much for the kind words regarding the team. I am so happy to hear that you slept well in our new Serta bed package. We are all very thrilled with the amazing transformation of our hotel and we are very eager for everyone to come and experience the difference. You are part of our extended... More 

Erie, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this property before and realized that the hotel was in the midst of a complete renovation. I was concerned that I might not be comfortable in the middle of a construction site! Even though the hotel was in total disarray, the warm and friendly staff made sure that all my needs were met. My new room... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Margaret M, So happy that you came and stayed with us during our "Journey of Improvement." You were able to see first hand the amazing updates that are happening. The entire team here is doing everything possible to ensure that our guests are well taken care of even during this process. Thank you so very much for sharing your experience.... More 

Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed here for my cusion's baseball games. My mother took me and cusion here for a weekend stay. The room was very nice and spacious. The outdoor pool was great fun. They had a the best hotel breakfast i've ever had. The hotel staff was very friendly and willing to help you. If only i was not so eager... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Annomus438, Thank you so very much for sharing your experience. I am so happy that our team took such great care of you and your family. Well, I do understand your eagerness to try new places; you are in luck..We are in the middle of an amazing renovation. The next time you are in Mentor, Ohio we will be a... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed November 8, 2014

I rate hotels in relation to their basic star rating so a 3 star hotel can get a 5 star rating but it has to be good. A 3 start hotel that gets a 3 star rating is a mediocre 3 star hotel. This is one of the few 5 stars I have given for a 3 star hotel. If... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

RockyG, Thank you so very much for sharing your feedback regarding your stay with us. I am certainly very proud of the entire team here. We all share the same passion for customer service and I am happy to hear that this was reflected during your stay. Our rooms are 50% larger then a typical hotel room offering a ton... More 

Atlanta, GA
Top Contributor
91 reviews 91 reviews
77 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 2, 2014

Quick overnight while passing through the area. Facility is nothing to write home about, as it's a bit older. We had a first floor studio suite. While it was large and spacious, it featured an entire wall of windows overlooking the adjacent property. Could use a good bit of deep cleaning around the perimeter carpet edges. Breakfast area does not... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I would first like to sincerely apologize that the suite did not offer the standard of cleanliness that Marriott is known for. I will certainly have a discussion with our Executive Housekeeper to ensure that edging around the perimeters of the carpet is a focus. I also am very excited to inform you that starting October 13 we begin our... More 

Ohio
Top Contributor
59 reviews 59 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 29, 2014 via mobile

Stayed here while touring local wineries and beaches. Very easy to locate. Several chain restaurants nearby as well. Hotel was very clean and the staff pleasant. Our room faced the front of the hotel and was quiet. We slept great! We plan on returning here for our next trip to the area.

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

So very happy to hear that you had a wonderful stay with us. But just wait; by the end of this year we will be a brand new hotel! I truly hope that you come back again so you can stay in one of our brand new suites and enjoy our totally renovated public space. We are very excited for... More 

Kettering, Ohio
1 review
5 of 5 stars Reviewed September 27, 2014

My wife and I stayed here for 4 nights during our son's wedding. The staff was uniformly excellent and caring, from the maintenance man, Mark (minor problem with fireplace), to housekeeping (Melanie.. who left a very nice note to us after we returned from the wedding), to the desk staff especially Howard and Stephanie (thanks Stephanie for not allowing it... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I am so happy to hear that our team of amazing associates took such great care of you and your wife during your stay. We truly do have a passion for delivering service so memorable our guests tell stories about it and thanks for doing just that. Yes, our product is a little tired and out of style, however our... More 

Pittsburgh
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed August 17, 2014

Friendly staff, clean hotel, pet friendly suites. There is a pet cleaning charge of about $60 regardless of length of stay. Their complimentary breakfast is better than most with fresh hot oatmeal, muffins, fruit, juice, scrambled eggs and a few other hot items. Full size refrigerator with a prolific ice maker are nice to have even if you do not... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank you so much for taking the time to inform other travelers of your experience. We truly have an amazing team that certainly has a passion for service and yes, we welcome four legged fur babies as well :) Our non refundable Pet Fee of $75 allows us the opportunity to deep clean all suites once the family and pet... More 

Columbus, Ohio
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 11, 2014 via mobile

We had a two bedroom suite. They do a great job at designing these so that the bedrooms are at opposite sides and each have their own bathroom. Very nice, comfortable and private. However, the walls between the suite next to us were very thin and we could hear the people in their bedroom. Uhg! Not a good nights sleep.

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings MaryB, I would first like to thank you for choosing the Residence Inn by Marriott - Mentor, Ohio has your temporary "Home away from Home." I sincerely apologize that you were unable to enjoy a restful nights sleep due to the activities of your neighbors. That certainly is not the impression that I want to leave when you think... More 

Gaithersburg, Maryland
Contributor
14 reviews 14 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 9, 2014

Good value for money. Rooms are very clean and spacious. It has a kitchen with a full size fridge to cook meals or for properly reheating leftovers. No issues at check in and dinning room staff was very nice. I like their hot food choices. The only issues was its proximity to Rt 2, especially if you end up with... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings RITiger, Thanks so much for taking the time to post your comments regarding your experience at our hotel. I am thrilled that you highlighted our Clean Rooms and Friendly Staff. We have an amazing group of people, many with 10+ years at this hotel, that truly care about this hotel and the guests that stay with us. They take... More 

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Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Court, Mentor, OH 44060
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
Number of rooms: 96
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Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio

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