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Residence Inn Cleveland Mentor

3.0 of 5 5660 Emerald Court, Mentor, OH 44060
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Certificate of Excellence 2014
Residence Inn Cleveland Mentor
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Residence Inn Cleveland Mentor
Residence Inn Cleveland Mentor
Residence Inn Cleveland Mentor
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87 reviews from our community

Traveler rating
    55
    21
    9
    2
    0
See reviews for
35
13
5
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Detroit, Michigan
1 review
5 of 5 stars NEW

I recently stayed there for a skating competition and it was one of thee best places. The staff was wonderful and was treated nice. The breakfast was good and overral and very comfortable stay. The front desk clerk Christina was excellent i was greeted with a smile and she was very welcoming. The room was very nice and I will... More 

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Pittsburgh, Pennsylvania
Contributor
20 reviews 20 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is very clean, well run, and everything that you would expect from a Marriott. The rooms are very spacious and the breakfast has plenty to offer. The area around the hotel also has plenty of restaurants and shops around.

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Michigan, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I have to travel to Mentor on business several times per year and my stays here are always like coming home ( only they make better coffee and their beds are more comfortable) ! The staff are always warm, welcoming and feel like family. I am very picky about cleanliness and have never been disappointed in how beautiful my room... More 

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Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

As our title states: The hotel was very clean The beds very comfy & The hotel staff The breakfast buffet was the perfect start to our day. Felt very safe and felt it was well worth the stay. If in the area, we will def stay there again.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2015 via mobile

Close to restaurants and movies. The rooms were very clean and modern. The staff was friendly. The breakfast was excellent and family friendly. We look forward to coming back to use the outdoor pool and basketball court!

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

So happy to hear that you enjoyed your stay with us. You were able to experience our brand new look. Now, we have the new fresh product complete with brand new Serta bed packages, that matches our nationally recognized service from our tenured staff of amazing associates. We look forward to having you back as our guest real soon. More 

Kingsville, Ohio
1 review
5 of 5 stars Reviewed December 3, 2014

Public areas in midst of a major renovation, but not a hindrance at all to a great stay. Had one of the newly renovated rooms which was clean, fresh, and so very comfortable. New Bed was AMAZING. in spite of all that is going on (which must be stressful for the staff) everyone seemed to go out of their way... More 

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

linda2689, Thank you so very much for the kind words regarding the team. I am so happy to hear that you slept well in our new Serta bed package. We are all very thrilled with the amazing transformation of our hotel and we are very eager for everyone to come and experience the difference. You are part of our extended... More 

Erie, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

I have stayed at this property before and realized that the hotel was in the midst of a complete renovation. I was concerned that I might not be comfortable in the middle of a construction site! Even though the hotel was in total disarray, the warm and friendly staff made sure that all my needs were met. My new room... More 

Was this review helpful? Yes 1
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Margaret M, So happy that you came and stayed with us during our "Journey of Improvement." You were able to see first hand the amazing updates that are happening. The entire team here is doing everything possible to ensure that our guests are well taken care of even during this process. Thank you so very much for sharing your experience.... More 

Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed December 1, 2014

I stayed here for my cusion's baseball games. My mother took me and cusion here for a weekend stay. The room was very nice and spacious. The outdoor pool was great fun. They had a the best hotel breakfast i've ever had. The hotel staff was very friendly and willing to help you. If only i was not so eager... More 

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Annomus438, Thank you so very much for sharing your experience. I am so happy that our team took such great care of you and your family. Well, I do understand your eagerness to try new places; you are in luck..We are in the middle of an amazing renovation. The next time you are in Mentor, Ohio we will be a... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed November 8, 2014

I rate hotels in relation to their basic star rating so a 3 star hotel can get a 5 star rating but it has to be good. A 3 start hotel that gets a 3 star rating is a mediocre 3 star hotel. This is one of the few 5 stars I have given for a 3 star hotel. If... More 

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

RockyG, Thank you so very much for sharing your feedback regarding your stay with us. I am certainly very proud of the entire team here. We all share the same passion for customer service and I am happy to hear that this was reflected during your stay. Our rooms are 50% larger then a typical hotel room offering a ton... More 

Atlanta, GA
Top Contributor
98 reviews 98 reviews
84 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed October 2, 2014

Quick overnight while passing through the area. Facility is nothing to write home about, as it's a bit older. We had a first floor studio suite. While it was large and spacious, it featured an entire wall of windows overlooking the adjacent property. Could use a good bit of deep cleaning around the perimeter carpet edges. Breakfast area does not... More 

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I would first like to sincerely apologize that the suite did not offer the standard of cleanliness that Marriott is known for. I will certainly have a discussion with our Executive Housekeeper to ensure that edging around the perimeters of the carpet is a focus. I also am very excited to inform you that starting October 13 we begin our... More 

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Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Court, Mentor, OH 44060
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
Number of rooms: 96
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Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio

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