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Residence Inn Cleveland Mentor

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5660 Emerald Court, Mentor, OH 44060
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134 Reviews from our TripAdvisor Community

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Pearland, Texas
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 13, 2015

Stayed there last month. Had a room with a king bed. Was able to hear ALL the traffic from the highway. For the price, I could've stayed in a much nicer place. TV was outdated. No mini fridge and the coffee maker was located in the bathroom... gross! Breakfast buffet was OK. The normal waffle and toast stuff, some scrambled... More 

Helpful?
Thank Fred D
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Mr. Fred D, I certainly hope that you have us confused with another hotel you visited. For starters; we are an all suite hotel so not only do we have a full size refrigerator in every room, we have a complete kitchen in every room. Our coffee makers are certainly not in our bathrooms, they are on the counter in... More 

Erie, Pennsylvania, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 10, 2015

My sisters meet in Mentor for a shopping trip every December. We have always chosen to stay at the Residence Inn on Emerald Court in Mentor. I have never been disappointed. My sister is now in a wheelchair and the staff could not have been more accommodating. From check-in to our breakfast before departure; the entire staff made certain that... More 

Helpful?
Thank Margaret M
Lauri S, Manager at Residence Inn Cleveland Mentor, responded to this review

How very nice of you to take the time to write such a wonderful review on our hotel. We absolutely love and look forward to hosting the annual "sister slumber party." It is so nice to see the family bond and tradition that you have kept with this overnight trip. We look forward to hosting again next year. More 

Kingsville, Ohio
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 10, 2015

Stay of one night. Beds are absolutely wonderful. Spacious suite. Staff is amazingly friendly and truly make guests feel welcome. Front desk associates and GM Lauri are all so fun an friendly. Breakfast is great with good selection and very tasty. .social hour was an unexpected treat. Thoroughly enjoyed our short stay and will definitely stay again when In the... More 

Helpful?
Thank linda2680
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Such a wonderful review, Thanks so much for taking the time to share your experience with others. We do have a good time and it is all because we have such a passion for customer service. Our secret, shhhh.. do not tell anyone, guests enjoy staying at a hotel where associates enjoy working. Not really rocket science but it is... More 

Troy, Illinois
2 reviews
5 of 5 stars Reviewed November 29, 2015 via mobile

Every summer, my son and I drive from the St. Louis area to the Finger Lakes of New York for vacation where I grew up. The past several years we've stayed here as our first day stopping point. This hotel is really great and the staff are awesome! They are always friendly and accommodating. The hotel isn't on a major... More 

Helpful?
Thank Cathy V
Chillicothe, Missouri
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 19, 2015

Out of the 13 hotels in 19 days in which we stayed, this was a favorite! The room was spacious (and I do mean spacious), the furnishings were great, and the bed was a dream. The only fault was that the people manning the check-in desk were not very friendly. Perhaps they were having a bad day but a little... More 

Helpful?
Thank Rod F F
Louisville, Kentucky
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 4, 2015

We stayed here going to and coming from a new York destination on I-90. In addition to a spacious room, the shower was fabulous. Not a tub, but a real walk-in shower that my wife adored. And great water pressure. Absolutely one of the best showers we've ever had. Rooms were very quite, beds very comfy. Done in a very... More 

Helpful?
Thank harry1012015
Michigan, United States
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 5, 2015

We stayed here this past weekend. The room was great, the renovations were done much better than other hotels that claim totally renovated. The only reno that was tacky was that old outside door was still there, just deadbolted shut. Kind of over shadowed the modern feel of everything else. Room was very clean, carpet was nice, bed comfy, no... More 

Helpful?
Thank Cal1999
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Hi there Cal1999, I so appreciate you taking the time to inform others of your experience while a guest at our hotel. Yep, our renovations included everything and certainly makes an amazing impact. Our main entrance doors where upgraded to the new automatic doors, which are awesome when toting luggage in/out. I am not sure what exterior door you are... More 

2 reviews
5 of 5 stars Reviewed September 16, 2015 via mobile

We've found the Residence Inns to be quite dependable places to stay, and this one in Mentor, OH didn't disappoint us. Our visit was principally to spend 6 days with our son and his family who live in Mentor and work in Cleveland. The Inn staff treated us like family too, giving us ideas about where to visit and providing... More 

Helpful?
Thank Stewart M
Ohio
Level Contributor
197 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed September 6, 2015

We stayed in the two room suite room 123. It was spotless and very nice. Rooms were large with king beds and each had a private large bathroom. 3 tvs, large nice kitchen with nice appliances. Consider this if you are travelling and need two rooms. Breakfast was delicious.

Helpful?
Thank Snickerdoddle
Level Contributor
6 reviews
5 of 5 stars Reviewed September 4, 2015

Just checked in here before some time. Very modern posh , bright and spacious room, beautiful fully equipped kitchenette with five burner stove and an oven, stylish furnitures, feels great to have selected this hotel. Definitely worth every penny.

Helpful?
Thank Vigneshwari V
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