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Residence Inn Cleveland Mentor

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5660 Emerald Court, Mentor, OH 44060
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Residence Inn Cleveland Mentor
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Residence Inn Cleveland Mentor
Residence Inn Cleveland Mentor
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105 Reviews from our TripAdvisor Community

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Traveler rating
    68
    24
    11
    2
    0
See reviews for
47
14
5
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (105)
  • Mar-May only
    (25)
  • Jun-Aug only
    (36)
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  • Dec-Feb only
    (14)
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Sarasota, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I were traveling with our 15 month old twins and a 16 year old. After showing up to the Quail Hollow in after flying all day to walk into a room that I thought was supposed to be a suite, I was so very lucky to get a room at the Residence Inn!! Alicia was truly amazing... More 

Was this review helpful? Yes
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the second time my family has stayed at this hotel. The first time was in 2012 and since then it has been remodelled and looks very up-to-date. The rooms were clean and set up the way we needed them with extra bed and pack n' play for the kids. The front desk staff and manager on-site were very... More 

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North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in a 2 bedroom/2 bathroom suite for 3 nights. The suite was spacious and very clean. We enjoyed the full kitchen and used the stove top. The pots and pans were somewhat difficult to clean as there was no dish soap provided. When we checked in and out of the hotel there were no luggage carts available. The... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I enjoyed this Residence Inn because of the friendliness of the staff and the excellent breakfast. The rooms were clean and spacious and I was satisfied with the price as well. Would recommend to anyone in the area.

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1 review
5 of 5 stars Reviewed 6 days ago NEW

Great hotel to stay in wine country! Very friendly and personable staff. They go above & beyond to ensure everything is perfect for you. Alicia & Stephanie were very accommodating with fulfilling any special request we had. The hotel had recently been renovated and looks fabulous!

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Springboro, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

What a great experience it was to stay in this hotel for the first time. The service was outstanding (James really helped us get settled quickly on a late check-in), the hotel and room were exceptionally clean, and the facility was very family-friendly. Can't say enough about how well-kept the hotel rooms were; the room was pretty much sparkling. Free... More 

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Bloomington, Illinois
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a suite for 6 people. It has two queen beds and a sofa/bed. It also included a full kitchen. This was more an apartment than a hotel room. This was a great room for everyone. Would choose this property again if I need to stay in the Cleveland/Mentor area.

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Lauri S, Manager at Residence Inn Cleveland Mentor, responded to this review

Dear RbnH00d, WE offer the space of an apartment and the service of a Marriott hotel. That is part of our selling "tag line." Your comments support that what we are selling is accurate, thanks. We thoroughly enjoyed having you as our guest. Looking forward to having you back again. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Very nice hotel room, very clean. But the bathroom doors do not close properly. It was not just in our room but our relatives in a different room had the same issue. The breakfast buffet was wonderful.

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Dear Steph219121, Thank you so much for letting everyone know about our wonderful breakfast buffet. Certainly the ideal way to start every morning. Sincere apologies regarding the bathroom doors. I have discussed this concern with our Chief Engineer and he is looking into this problem. We recently completed a full top to bottom renovation and we have noticed that a... More 

Michigan
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place was very convenient and easy to get to. The two bedroom suite was perfect for this family trip. Breakfast was good and fresh and our granddaughter really enjoyed the pool. Very clean and well kept room along with the rest of the hotel.

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Once you stay in a Residence Inn Suite, you are spoiled for future travels, that is for sure. Our spacious suites are perfect when traveling with family. Thanks for letting everyone know your experience while our guests. Looking forward to having you and your family back. More 

Hartville, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

All I can say is "Wow!" My wife and I stayed at the Residence Inn Cleveland Mentor not knowing anything about the location or area. It was a beautiful facility that made us feel right at home. The room was very clean, well-appointed and maintained. My wife is a stickler about clean bathrooms and this one was spotless! The staff... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Andy G, Thank you Thank you for the kind review. My Executive Housekeeper and your wife have something in common, being sticklers regarding cleanliness :) We have an amazing team here that certainly share my passion for great service and they all take such pride in this hotel. We sincerely appreciate the opportunity to have you and your wife as... More 

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33 photos of this hotel

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Business center/function rooms (1)
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Hotel & grounds (7)
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