We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 9 Mentor hotels

Residence Inn Cleveland Mentor

3.0 of 5 Hotel   |   5660 Emerald Court, Mentor, OH 44060
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Free Parking
Residence Inn Cleveland Mentor
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Residence Inn Cleveland Mentor to your Saves list
Ranked #4 of 9 Hotels in Mentor
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Rocky G Sydney, Australia
Write a Review

79 reviews from our community

Traveler rating
    47
    21
    9
    2
    0
See reviews for
29
13
5
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (17)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (6)
All months
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 2 weeks ago

I rate hotels in relation to their basic star rating so a 3 star hotel can get a 5 star rating but it has to be good. A 3 start hotel that gets a 3 star rating is a mediocre 3 star hotel. This is one of the few 5 stars I have given for a 3 star hotel. If... More

Was this review helpful? Yes
Atlanta, GA
Top Contributor
83 reviews 83 reviews
69 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 2, 2014

Quick overnight while passing through the area. Facility is nothing to write home about, as it's a bit older. We had a first floor studio suite. While it was large and spacious, it featured an entire wall of windows overlooking the adjacent property. Could use a good bit of deep cleaning around the perimeter carpet edges. Breakfast area does not... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I would first like to sincerely apologize that the suite did not offer the standard of cleanliness that Marriott is known for. I will certainly have a discussion with our Executive Housekeeper to ensure that edging around the perimeters of the carpet is a focus. I also am very excited to inform you that starting October 13 we begin our... More

Ohio
Top Contributor
59 reviews 59 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 29, 2014 via mobile

Stayed here while touring local wineries and beaches. Very easy to locate. Several chain restaurants nearby as well. Hotel was very clean and the staff pleasant. Our room faced the front of the hotel and was quiet. We slept great! We plan on returning here for our next trip to the area.

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

So very happy to hear that you had a wonderful stay with us. But just wait; by the end of this year we will be a brand new hotel! I truly hope that you come back again so you can stay in one of our brand new suites and enjoy our totally renovated public space. We are very excited for... More

Kettering, Ohio
1 review
5 of 5 stars Reviewed September 27, 2014

My wife and I stayed here for 4 nights during our son's wedding. The staff was uniformly excellent and caring, from the maintenance man, Mark (minor problem with fireplace), to housekeeping (Melanie.. who left a very nice note to us after we returned from the wedding), to the desk staff especially Howard and Stephanie (thanks Stephanie for not allowing it... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I am so happy to hear that our team of amazing associates took such great care of you and your wife during your stay. We truly do have a passion for delivering service so memorable our guests tell stories about it and thanks for doing just that. Yes, our product is a little tired and out of style, however our... More

Pittsburgh
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed August 17, 2014

Friendly staff, clean hotel, pet friendly suites. There is a pet cleaning charge of about $60 regardless of length of stay. Their complimentary breakfast is better than most with fresh hot oatmeal, muffins, fruit, juice, scrambled eggs and a few other hot items. Full size refrigerator with a prolific ice maker are nice to have even if you do not... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank you so much for taking the time to inform other travelers of your experience. We truly have an amazing team that certainly has a passion for service and yes, we welcome four legged fur babies as well :) Our non refundable Pet Fee of $75 allows us the opportunity to deep clean all suites once the family and pet... More

Columbus, Ohio
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 11, 2014 via mobile

We had a two bedroom suite. They do a great job at designing these so that the bedrooms are at opposite sides and each have their own bathroom. Very nice, comfortable and private. However, the walls between the suite next to us were very thin and we could hear the people in their bedroom. Uhg! Not a good nights sleep.

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings MaryB, I would first like to thank you for choosing the Residence Inn by Marriott - Mentor, Ohio has your temporary "Home away from Home." I sincerely apologize that you were unable to enjoy a restful nights sleep due to the activities of your neighbors. That certainly is not the impression that I want to leave when you think... More

Gaithersburg, Maryland
Contributor
14 reviews 14 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 9, 2014

Good value for money. Rooms are very clean and spacious. It has a kitchen with a full size fridge to cook meals or for properly reheating leftovers. No issues at check in and dinning room staff was very nice. I like their hot food choices. The only issues was its proximity to Rt 2, especially if you end up with... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings RITiger, Thanks so much for taking the time to post your comments regarding your experience at our hotel. I am thrilled that you highlighted our Clean Rooms and Friendly Staff. We have an amazing group of people, many with 10+ years at this hotel, that truly care about this hotel and the guests that stay with us. They take... More

Fremont
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 30, 2014

I completed my 4th business stay here in the last 18 months. I usually book 3 rooms. I anticipate returning in the future. Clean rooms and facility, friendly staff, everything in the rooms work, good location just off the highway. There is a hot breakfast with limited menu, but the quality of the food is good. Walking distance to restaurants... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Hi there, Thanks so much for writing a review of our hotel letting others know of our great friendly culture. We have an amazing group of people here that share my passion for customer service and I am thrilled that it is getting noticed. I am also happy to hear that you were able to enjoy our complimentary full hot/cold... More

Washington DC
Top Contributor
160 reviews 160 reviews
13 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed May 28, 2014

Not the first time at the property but the best! Arrived after a long road trip and was really grumpy. Front desk manager and staff ignored my rudeness and got me settled quickly into what proved to be the nicest Residence Inn suite I've had in a long time - perfect for my needs of the evening. Later family arrived... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

FormerChicagoGal, We understand that when a guest enters our doors they may have had a challenging day. It is our job to assist in removing your "Road Warrior Armor" to allow you room to breath and relax. I am happy to hear that our Front Office Manager and team were able to assist in getting you settled quickly. Thanks for... More

Chagrin Falls, Ohio
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 17, 2014

I was here for 3 nights with the family during a recruiting trip. The 2 bedroom suite is perfect for a family as our infant was able to get sleep while the toddler played. They have a pack and play available and give you a little set of baby toiletries (baby wash, etc) which was a nice touch. The hotel... More

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Greetings Hopels, Thanks so much for telling everyone of our great Two Bedroom suite. It is the only one like in our entire county and does offer the space and privacy especially traveling with kids. Because Kids are people too, they also receive their very own amenity pack. I am also pleased to hear that you had a quiet and... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Residence Inn Cleveland Mentor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Court, Mentor, OH 44060
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Marriott, Expedia, Booking.com, Priceline, Travelocity, Hotels.com, Odigeo, Despegar.com, TripOnline SA and Tingo so you can book your Residence Inn Cleveland Mentor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio

14 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Dining (1)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay