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All 9 Mentor hotels

Residence Inn Cleveland Mentor

3.0 of 5 Hotel   |   5660 Emerald Court, Mentor, OH 44060
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Residence Inn Cleveland Mentor
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Ranked #3 of 9 hotels in Mentor
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 weeks ago
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66 people have reviewed this hotel

Traveler rating
    41
    16
    7
    2
    0
See reviews for
24
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4
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Davis
Top Contributor
55 reviews 55 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a week while attending the NCAA swim meet in Geneva, OH. This Residence Inn was nicer than some I've stayed in, and overall a very enjoyable stay. I didn't find the hotel staff as helpful and friendly as other reviewers have mentioned. I checked in and maybe talked to them once or twice the entire week I... More

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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Loved almost everything about his hotel! My room was gigantic, staff was helpful and friendly, place was clean and well-maintained. Unfortunately my room faced the highway which was close enough that car noises were loud at night. Also the furnace was right next to the bed and it wasn't whisper quiet either. But never heard a peep from the room... More

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Senior Contributor
47 reviews 47 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 28, 2014

I was not uses to come here on my business trips to Mentor but I remember coming here a few years back. One of the good things about is place is that room are like small appartments. The fridge is a real plus as you can store fresh products that will keep fresh. Rooms are comfortable and spacious. Breakfast is... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear BimmerDon, We are delighted that you enjoyed your stay with us. Thank you so much for sharing this valuable feedback, especially regarding the set-up of our rooms. Some people are not aware that Residence Inn is an all suite hotel, making travel much more comfortable. We hope you will stay with us next time you find yourself in Mentor.... More

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

This is a nice hotel in the Mentor area. I like the full kitchen and rooms. The front desk staff is very friendly. I have stayed here about 10 times and when i am in Mentor it is a nice choice. They also offer free breakfast which was pretty good. They kept the breakfast bar stocked well. The hotel is... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear Elaine S., Thank you so much for taking the time to share your experiences at our hotel. We are so thrilled that you enjoyed your stay. All feedback is always shared with our staff and we appreciate your kind words. Thank you again for your continued loyalty to our hotel. Heather Palentchar Director of Sales heather.palentchar@interstatehotels.com More

Columbus, Ohio
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 23, 2013

We were in town for a funeral and chose this hotel because of their 2 bedroom suites. That's a rare but wonderful feature, especially when traveling with family. Upon check-in the front desk clerk informed us that we would receive a small discount due to the nature of our travel. It was an unexpected gesture and, in a time of... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear HDasgupta, I am so sorry to hear about your loss and that you were visiting us due to unfortunate circumstances. Your feedback regarding our staff is the fuel that keeps us going. Thank you. We are very fortunate to have such caring and compassionate associates and I'm so glad that came through in the service you received. We realize... More

Chicago, Illinois
Top Contributor
241 reviews 241 reviews
81 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed October 30, 2013

This is an average hotel. We've stayed here at least a half dozen times and our experiences have been fairly consistent with one exception. The hotel is close to my family so we continue to return when the rates are reasonable - it is often overpriced. It does have a good location convenient to Route 2. The service was very... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Good Afternoon Dawn, First, I would like to thank you for choosing to stay with us during your trip to Mentor. We truly appreciate your business. I apologize that you did not enjoy our beds. I can tell you that they are what Marriott requires of us for brand standards but realize that everyone has different matress preferences. If you... More

Columbia, South Carolina
Top Contributor
50 reviews 50 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 21, 2013

I was hear to preside at a wedding of a couple from my home town. I arrived on a Thursday and departed on a Sunday morning. When I checked in the staff was friendly and helpful. I have some handicapped difficulties but managed to un-load the car on my own but no one at the front desk helped me to... More

Was this review helpful? Yes 1
Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear andrewjv1955, First I would like to thank you for providing us with this essential feedback. It is hard for us to self-examine and move forward without this vital feedback from our valued customers like yourself. You obviously caught us at our worst which is so unlike us and for that I sincerely apologize. As a hotel team, we have... More

Huron, Ohio
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

We loved our stay at the Mentor Residence Inn. The check in/check out process was simple and flawless. We were made to feel right at home and the rooms were spacious and immaculate. Very quiet- did not hear a thing from our room. The pool was closed for the season but we were able to sit poolside to relax and... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear Anita F, Your review of our hotel just put a huge smile on my face! I am so happy that you enjoyed your stay with us. It is great to hear that our staff truly delivered great service from check-in until check-out. Thank you for sharing! We are so grateful for your business Anita and can't thank you enough... More

Naples, Florida
Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 18, 2013

Great hotel if you are travelling on business. The rooms are big and clean. The hotel offers free internet access and a free breakfast with a lot of items to choose from. Unfortunately we had trouble with the internet access while we were there and they couldn't resolve it. They offer a cocktail hour on Tuesday and Thursdays with food... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear rloreily, Thank you so much for choosing to stay with us during your trip to Mentor. We truly appreciate your business and great feedback! I sincerely apologize for your troubles with our internet access. That day, our internet provider was remotely accessing our system and installing an update. It was not brought to our attention in advance so unfortunately,... More

Poquoson, Virginia
1 review
5 of 5 stars Reviewed October 14, 2013

We have stayed here w/our dog many times over the past ten years. I want to honor two housemaids, Sonja and Verica, as the most efficient, friendly, and caring individuals I have experienced on the road. I say this as a business traveler all over the U.S. the last many years. Howard Gibson at the front desk is the right... More

Was this review helpful? Yes
Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review

Dear Tim H, We shared your response at our morning Huddle and let me tell you that Verica, Sonja and Howard received a round of applause from all of us here at the Residence Inn Mentor. We are profoundly moved by what you said and can't thank you enough for recognizing the dedication of our wonderful associates! Thank you so... More

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Additional Information about Residence Inn Cleveland Mentor

Also Known As:
Residence Inn Cleveland Mentor Hotel
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio
Address: 5660 Emerald Court, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 hotels in Mentor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
Official Description (provided by the hotel):
At the Residence Inn Cleveland Mentor, we have perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites offer separate living/sleeping areas, plenty of space for relaxing, entertaining or meetings, and a fully equipped kitchen with refrigerator, microwave and coffee maker. Other special room amenities at our pet friendly Mentor, Ohio hotel include two telephones with voicemail and data ports, and a large, well-lit work desk. Free high speed wired/wireless internet access is also in each guest suite to make your stay with us more productive. Start your day at our hotel in Mentor, Ohio with a complimentary hot breakfast in our Gatehouse, and join us at our weekly barbecues and Evening Hospitality Events offered 2 1/2 times per week. ... more   less 
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