We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Cleveland Mentor

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
5660 Emerald Court, Mentor, OH 44060
Special Offer
Earn Rewards Points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Residence Inn Cleveland Mentor
View Map
Add Photo Write a Review

123 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    82
    27
    12
    2
    0
See reviews for
56
17
5
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (123)
  • Mar-May only
    (25)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (14)
All months
Willoughby, Ohio, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

From a long weekend to a longer stay, this is by far one of the finest hotels you can book your get away at. The staff is welcoming and eager to make you as comfortable as possible. The rooms are clean and have recently been updated, and from the hot breakfast in the morning to the Happy Hour at night,... More 

Was this review helpful? Yes
Allentown, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Residence Inn Mentor for 2 days while visiting Geneva on the Lake. The hotel exceeded our expectations. The rooms were very clean and we enjoyed the free breakfast and pool. James at the front desk was very friendly and gave us awesome recommendations.

Was this review helpful? Yes
Prospect, Kentucky
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our recent trip involved an overnight stay in the Cleveland area. Since we have a Marriott Rewards VISA charge account, we always try to stay in a Marriott facility. The hotel we wanted to stay at did not have a room available using our points, but this facility did (at least so it appeared on the website). I always try... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Fred B.. In previous discussions regarding your stay I feel that I did my best to explain what happened. Utilizing points is certainly an option for all Marriott Reward Member's. You need to note this at time of reservation. Your reservation was made utilizing a rate category and not specified as a point stay. We were unaware of your desire... More 

Dublin, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

My son and I recently stayed at the Residence Inn as part of a golf trip.Manager Lauri Sinclair saved the day when an airline snafu left my son without clubs as a highly coveted tee time was approaching. When the airline delivered the clubs much later than promised, Lauri personally made a 20 minute drive to deliver the clubs to... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank you so much for the kind feedback. Customer service has always been a passion of mine so I was simply doing what needed to be done. Plus, I wanted to make sure your son was on his A Game utilizing his own clubs. Take care and hopefully we will have the opportunity to serve you as our guests once... More 

Wexford, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel has been newly renovated and it was very well done and very clean. They work hard to make you want to come back. Everyone was friendly had helpful. The breakfast and happy hour staff would let you have something to eat as long as everything hadn't yet been put away completely. We had an issue with the garbage... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

am so happy to hear that you love our fresh newly renovated hotel. It is a total makeover that is worth checking out. I am concerned about your comments regarding a sagging mattress. These are all new Serta mattresses that are less then a year old and still under warranty. Our entire housekeeping team checks each and every mattress as... More 

Pittsburgh, Pennsylvania
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here a night on the way home from our St. Louis & Chicago trip and our stay was amazing! When we arrived at the hotel, we got a very warm welcome from the guy at the front desk! He gave us a 3rd floor 2 bedroom suite facing the pool area in room 308 and took really good... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Well that is quite the advertisement! Thank you so very much for your kind feedback. So happy to hear that you enjoyed your stay with us and enjoyed one of our newly renovated two bedroom suites. Our entire team here shares my passion for customer service and I am thrilled that you noticed. Cannot wait to have you back as... More 

Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

We could not have been more pleased with out stay at the Residence Inn Cleveland Mentor. We were astonished at how nice the room was when we arrived. Large rooms and bed with every amenity you could possibly need for a short-term stay. Every single staff member was beyond helpful and professional - at the desk, laundry and in the... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I am so thrilled that you had a chance to experience our absolutely best asset, our associates. We have an amazing group of people that certainly are dedicated to delivering service so memorable our guests tell stories about it.. and you are :) As yes, James is certainly a keeper. He has been with us for less than but has... More 

Las Vegas, Nevada
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for the first time this weekend while visiting family in Mentor, OH. Lovely property! We arrived around 11 am after driving 5 hours and were fortunate enough to be able to check in, even though check in isn't until 3 pm. The hotel grounds were beautifully kept. The hotel is modern and clean and I love the pattern of... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

I am so happy that you finally experienced our little 96 suite gem located Mentor. I thank you sincerely for sharing your stay with everyone. I burst with pride every time I read these amazing reviews from guests like you. we do have a great full breakfast buffet with may options for everyone. Cannot wait to see you on your... More 

New Albany, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

Our baseball team and families moved from the Hampton to the Residence Inn due to the lack of hospitality at the former. James and Cindy at the Residence Inn were terrific! The rooms, pool, lobby, breakfast and especially the gas grill were outstanding!

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

we were thrilled to have you and the entire team here with us. Thanks so much for the kind words regarding your stay and regarding James and Cindy. We have a pretty darn amazing team here that has such a passion for taking care of the guest. We look forward to having you all back for next years tournament.. More 

Delft, The Netherlands
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed with four people in a suite. Really nice room. A bit expensive for a couple, but with four it was a good deal. The room was big and clean. The bed was one of the best hotel beds ever had. The kitchen was reasonably equipped. The staff was extremely friendly and professional. Breakfast was good as well with scrambled... More 

Was this review helpful? Yes
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thanks so much for your High Recommendation. It is truly appreciated. Our two bedrooms are great and I am happy that it worked out for you and the others during your recent visit. I do understand that we are priced a bit higher over some of our competitors, however, I sincerely hope that you found your stay and the service... More 

Questions? Get answers from hotel staff and past guests. Ask a question

33 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Bathroom (3)
Viewed
Room/suite (11)
Viewed
Pool/beach area (2)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (7)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Mentor
0.1 mi away
Hampton Inn & Suites Cleveland-Mentor
4.1 mi away
BEST WESTERN PLUS Lawnfield Inn & Suites
5.6 mi away
Holiday Inn Cleveland East - Mentor
Show Prices
Show Prices
Show Prices
19.7 mi away
The Lodge at Geneva-on-the-Lake
The Lodge at Geneva-on-the-Lake
#1 of 6 in Geneva on the Lake
4.5 of 5 stars 754 reviews
4.5 mi away
Comfort Inn
Comfort Inn
#1 of 4 in Painesville
4.0 of 5 stars 339 reviews
0.0 mi away
Value Place Cleveland, Ohio (Mentor)
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay