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Residence Inn Cleveland Mentor

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5660 Emerald Court, Mentor, OH 44060
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Residence Inn Cleveland Mentor
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Residence Inn Cleveland Mentor
Residence Inn Cleveland Mentor
Residence Inn Cleveland Mentor
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90 reviews from our community

Traveler rating
    58
    21
    9
    2
    0
See reviews for
35
13
5
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Tipp City, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel has been recently remodeled, it is one of the nicest Residence Inn locations that I have stayed in. The staff was fantastic! Christina was so nice and helpful when I was checking in and helping me with restaurant locations! I will definitely be back!

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2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

One of the best Residence Inn's I've stayed in. This property was recently completely remodeled......great job Mentor RI !! Some of the friendliest staff I've encountered in my travels.....look forward to staying again. BTW.....hands down....this RI host the best hospitality gatherings M-W evenings.

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Mentor, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

The night lady Christina is one of the friendliest persons I have ever met. She was able to fix a few of my issues with in a few seconds and we had a nice talk afterwards. I gave this hotel the full five stars. If you stay here you will see why, the rooms are the cleanest I ever stayed... More 

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Detroit, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

I recently stayed there for a skating competition and it was one of thee best places. The staff was wonderful and was treated nice. The breakfast was good and overral and very comfortable stay. The front desk clerk Christina was excellent i was greeted with a smile and she was very welcoming. The room was very nice and I will... More 

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Pittsburgh, Pennsylvania
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 15, 2015

This hotel is very clean, well run, and everything that you would expect from a Marriott. The rooms are very spacious and the breakfast has plenty to offer. The area around the hotel also has plenty of restaurants and shops around.

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Yeah! We succeeded :) Thanks Tricia for letting everyone know about this little 96 suite gem located in Mentor, Ohio. I have worked for Marriott for over 17 yrs and feel very fortunate to manage one of their hotels. Obviously, they are known for quality of product and service. With our most recent renovations I feel that we are a... More 

Michigan, United States
1 review
5 of 5 stars Reviewed January 28, 2015

I have to travel to Mentor on business several times per year and my stays here are always like coming home ( only they make better coffee and their beds are more comfortable) ! The staff are always warm, welcoming and feel like family. I am very picky about cleanliness and have never been disappointed in how beautiful my room... More 

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Awww..Judy T, you are family.. That is what makes us so different. Our tenured team of associates considers our repeat and/or long term guests as members of our family. I am thrilled that you truly do consider the Residence Inn as your temporary Home Away from Home. That is our goal. Looking forward to seeing you on your next trip... More 

Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 25, 2015 via mobile

As our title states: The hotel was very clean The beds very comfy & The hotel staff The breakfast buffet was the perfect start to our day. Felt very safe and felt it was well worth the stay. If in the area, we will def stay there again.

Was this review helpful? Yes 1
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

So glad we were able to "tick" all of the boxes providing you with a great stay. The entire team here shares my passion for customer service so we are doing what we love. Now, with the renovations complete we have the product to match the service. Looking forward to having you as our guest again in the future. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2015

Close to restaurants and movies. The rooms were very clean and modern. The staff was friendly. The breakfast was excellent and family friendly. We look forward to coming back to use the outdoor pool and basketball court!

Was this review helpful? Yes 1
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

So happy to hear that you enjoyed your stay with us. You were able to experience our brand new look. Now, we have the new fresh product complete with brand new Serta bed packages, that matches our nationally recognized service from our tenured staff of amazing associates. We look forward to having you back as our guest real soon. More 

Kingsville, Ohio
1 review
5 of 5 stars Reviewed December 3, 2014

Public areas in midst of a major renovation, but not a hindrance at all to a great stay. Had one of the newly renovated rooms which was clean, fresh, and so very comfortable. New Bed was AMAZING. in spite of all that is going on (which must be stressful for the staff) everyone seemed to go out of their way... More 

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Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

linda2689, Thank you so very much for the kind words regarding the team. I am so happy to hear that you slept well in our new Serta bed package. We are all very thrilled with the amazing transformation of our hotel and we are very eager for everyone to come and experience the difference. You are part of our extended... More 

Erie, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

I have stayed at this property before and realized that the hotel was in the midst of a complete renovation. I was concerned that I might not be comfortable in the middle of a construction site! Even though the hotel was in total disarray, the warm and friendly staff made sure that all my needs were met. My new room... More 

Was this review helpful? Yes 1
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Margaret M, So happy that you came and stayed with us during our "Journey of Improvement." You were able to see first hand the amazing updates that are happening. The entire team here is doing everything possible to ensure that our guests are well taken care of even during this process. Thank you so very much for sharing your experience.... More 

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