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Super 8 Mentor/Cleveland

2.0 of 5
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7325 Palisades Parkway, SR 2 & 306 / I-90 Ex 193 North, Mentor, OH 44060
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1 room 1 adult
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Super 8 Mentor\/Cleveland
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146 Reviews from our TripAdvisor Community

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Lakewood
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Was at the motel for 2 days. Both keys worked for only 1 day. I thought I booked a room with a queen, but received two double beds? Maybe my bad?

Review collected in partnership with Super 8

Helpful?
Thank Larry C
York, Pennsylvania
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Do be aware you are reserving at at a Super 8...This is not a 4 or 5 star facility...Clean and acceptable for the rate we paid...Fantastic and approachable staff...They accommodated all of our specific requests. Walk-able restaurants next door.

Helpful?
Thank retiredchuck
Cleveland, Ohio
1 review
4 of 5 stars Reviewed November 4, 2015

when checking out, a safe charged was on my bill although I never used it it took the man 7 minuets to remove the charge this has happened before ---- do not charge me for what I did not use -------

Review collected in partnership with Super 8

Helpful?
Thank I5713IPthomasb
GMOhio, Guest Relations Manager at Super 8 Mentor/Cleveland, responded to this review

I am terribly sorry to hear of your disappointment with our hotel. I assure you that the issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. Thank you for taking the time to share your experience and to bring this matter... More 

El Paso
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 8, 2015 via mobile

The internet is next to non-existent. I have one dot to zero dots but it did connect. I had to switch back to my phone data. My air-conditioner/heater has knobs but no labels and makes a moaning noise when not actually running. I guess I'll have to experiment. The woman at the desk was very nice and checked me in... More 

Helpful?
1 Thank William S
GMOhio, Guest Relations Manager at Super 8 Mentor/Cleveland, responded to this review

I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found some of your experience to be satisfactory. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. Thank you for this review and... More 

Sterling Heights MI
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 8, 2015

I made a reservation for an ADA compliant room with a roll in shower. I also told them I wanted a smoking room. So when I arrive I get checked in at the desk and go to my room. When I go in it doesn't have a roll in shower so I go back to the office and they tell... More 

Review collected in partnership with Super 8

Helpful?
1 Thank beirutvet83
GMOhio, Guest Relations Manager at Super 8 Mentor/Cleveland, responded to this review

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill... More 

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