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All 9 Mentor hotels

Super 8 Mentor/Cleveland

2.0 of 5 Motel   |   7325 Palisades Parkway, SR 2 & 306 / I-90 Ex 193 North, Mentor, OH 44060
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39%
Ranked #7 of 9 hotels in Mentor
A recent review
3 of 5 stars reviewed yesterday
joanne s Malabar, Florida
  • Reviews (81)
  • Photos (6)
  • Amenities
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  • Room tips (4)
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81 people have reviewed this hotel

Traveler rating
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    23
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    10
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31
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Malabar, Florida
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed yesterday NEW

Usually stay in Hampton Inn, but this was the closest to our friends house and it was just for one night. A tiny, dark lobby that was a little musty. Staff was very friendly, easy check in. Room was very clean. Only complaint was the bathroom lighting was almost non existent. Included a recliner chair that was a nice touch,... More

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Oshawa
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I was returning to Canada from Ohio on a Sunday night when I had car trouble. The car had to be towed and no repair was available until Monday. I was travelling with my dog, so had to find a hotel that would accommodate us both. I called several in the area without avail, until I reached the Super 8... More

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GMOhio, Guest Relations Manager at Super 8 Mentor/Cleveland, responded to this review

Thank you so much for your compliments, rating, and review of our high housekeeping and hospitality standards. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Thank you so much for acknowledging the efforts... More

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2014

It was hard to find. It was behind other buildings with no sign on the road. Sign on the building was not lit. Smelled of smoke as soon as you walked in the lobby. Walls looked yellow. Got a non smoking room which was clean but you could still smell the smoke.

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GMOhio, Guest Relations Manager at Super 8 Mentor/Cleveland, responded to this review

We are sorry to hear that we were unable to meet your expectations. We want to assure you that your voice is utmost importance to us, and your comments will be used to help us in correcting our deficiencies and further improving our services. We apologize that you found our property difficult to locate. We will work on putting up... More

Ekalaka, Montana
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 26, 2014

I travel across country a couple of times a year, and this was for years a standard stopping place. It's in a great location, with fuel, snacks and a range of restaurants all right there. Hard to believe, but years ago it was a "Pride of Super 8" property. It is anything but, now. Because, as other reviewers have commented,... More

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GMOhio, Guest Relations Manager at Super 8 Mentor/Cleveland, responded to this review

We sincerely apologize for failing to live up to your expectations. You can be certain that we will not sweep your feedback under the rug, and we will do all that we can to address your comments. We understand full well that in order to achieve guest satisfaction that we must provide our guests with a pleasurable experience. We want... More

Dayton, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2014

We've been traveling here for baseball trips for the last 10 years and without a doubt, this was our best stay. Other hotels in the area are either too expensive or not very nice. The staff was very friendly and the price can't be beat. We will stay here every year.

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GMOhio, Guest Relations Manager at Super 8 Mentor/Cleveland, responded to this review

Thank you for choosing to stay with us and for making us your preferred hotel stay. We are extremely delighted, as we strive hard each day to give our guests a wonderful experience to give them a good reason to come visit us again. We would like to thank you for appreciating our reasonable rates and excellent staff. Your comments... More

Senior Contributor
46 reviews 46 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 11, 2014

This facility can charitably be described as an "older" property. Some of it, especially the lobby area is pretty shabby, as is the entrance and outside of the building. However, the room was immaculate. The place was clearly not built as a Super 8, since the room was noticeably smaller than the usual Super 8 room and there was no... More

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GMOhio, Guest Relations Manager at Super 8 Mentor/Cleveland, responded to this review

We sincerely appreciate your time and effort to write us a very insightful review. It is of utmost importance to us to hear our guest’s voice in order to get validation that we are doing things right as well as to become aware of our inadequacies and shortcomings. We are very happy you noticed how spotlessly clean the room you... More

OSWEGO
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2013

This is the second time I've stayed at this Super 8. The room was really clean and the staff was friendly and helpful. I frequently stay at Super 8 when I travel and this is definitely one of the best ones.

Review collected in partnership with Super 8

Was this review helpful? Yes 1
GMOhio, Manager at Super 8 Mentor/Cleveland, responded to this review

Hearing such a lovely feedback from a very loyal customer is indeed wonderful. Thank you so much for taking notice of the warmth and hospitality of our staff services, as well as the spacious and comfortable accommodation. Our goal is to give excellent service and we always work hard to make each guest feel that we are committed into going... More

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Additional Information about Super 8 Mentor/Cleveland

Address: 7325 Palisades Parkway, SR 2 & 306 / I-90 Ex 193 North, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Mentor/Cleveland 2*
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Also Known As:
Super 8 Mentor/Cleveland Hotel Mentor
Super Eight Mentor
Mentor Super Eight
Mentor Super 8
Super 8 Mentor/Cleveland Ohio

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Class
Number of rooms
64

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