We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Mentor (Lamalfa Conference Center)

Certificate of Excellence
Hotel website
Hotel deals
5785 Heisley Road, Mentor, OH 44060
Special Offer
Save 10-30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
Holiday Inn Express Mentor (Lamalfa Conference Center)
Professional photos View all
Browse nearby
Holiday Inn Express Mentor (Lamalfa Conference Center)
Write a Review

149 reviews from our community

Traveler rating
    104
    23
    10
    6
    6
See reviews for
58
22
7
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (149)
  • Mar-May only
    (22)
  • Jun-Aug only
    (57)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (28)
All months
There are newer reviews for Holiday Inn Express Mentor (Lamalfa Conference Center)
See the most recent reviews
Chesterfield, Michigan, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2013

I have stayed at the LaMalfa Holiday Inn Express several times as my company Headquarters is nearby. The general manager, Mrs Neath and her staff have always been extremely courteous and have bent over backwards to assist me in any way they can. The hotel is extremely nice and they often have weddings in the adjacent banquet halls. Despite weddings... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you so much for taking the time to express your experience with us during your recent stay. Comments always enforce morale as well as work ethics and our staff takes guest comments very seriously. The staff is pleased that they were able to exceed your expectations and make your feel comfortable. Our penthouses are very spacious and we do... More 

Gladstone, Missouri
Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 4, 2013

I've stayed at numerous Holiday Inn Expresses and none, I repeat none, has the service, comforts, and hospitality as Lamalfa's Holiday Inn Express located in Mentor, Ohio. You'll not have to eat your breakfast on Styrofoam plates and bowls, nor eat with plastic utensils. Porcelain and metal utensils are the norm at this location. The rooms are spotless as the... More 

Was this review helpful? Yes
GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know how we are doing. We appreciate you taking the time to let us and other travelers know of your experience while staying with us. Not all hotels have the ability to provide you with porcelain,glass and silverware. Being attached to A 60,000 sq.ft convention center with a full... More 

Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2013

I do a lot of traveling both with business and with my family and I can tell you that my recent stay at the Holiday Inn Express Hotel and Suites in Mentor was exceptional! From the moment that we walked into the door were were greeted with the utmost respect and courtesy. The front desk staff seemed to bend over... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you so much for taking the time to share your experience with us. The staff and management appreciates when a guest notices the extra touches we provide along with the customer service we deliver. We understand that your experience as well as other guest's stays are based on guest perception and while we may not please all of the... More 

Mayfield Heights, Ohio
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 12, 2013

I was married on September 1, at the Lamalfa Party Center attached to this hotel. I cannot say enough great things about my event. My banquet staff and how everything went was flawless. Being that the family both owns the hotel and the party center you would think that you would have the same experience at the hotel. that was... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear tiffjear, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More 

Normal, Illinois
Contributor
20 reviews 20 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 29, 2013

We were traveling on 90 to Chicago from Boston. We had trouble getting a room on 90, no rooms or very high price. I booked this hotel the night before and got the last room left. It was 3 miles north of 90 but route 2 took us west. They upgraded us to a suite. Kitchen, living room and a... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

I am so glad we were able to accommodate you on your journey. I see you had the opportunity to take advantage of one of our Penthouses with a jacuzzi. These feature rooms are spacious and luxurious and we are glad that we could upgrade you to enjoy the suite during your stay with us. Our Hotel takes the 10:00... More 

West Lafayette, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 17, 2013 via mobile

The hotel was recently renovated. It was quite nice, although there is still a little room for improvement (like new carpet and paint). The indoor pool was heated and empty, so my family got the whole pool to ourselves. The service was quite friendly. We didn't use the restaurants, so I can't comment on the food. It was in a... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you for taking the time to share your experience with us and TripAdvisor guests. We appreciate when guests take the time to tell us what they liked during theri stay. Our pool is the largest indoor heated pool in the Mentor area. A 25' x 52' pool complete with fountains is one of our features that keeps guesst coming... More 

San Diego, California
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 10, 2013

Room was large, beds comfortable, daily breakfast was sufficient, happy hour was excellent. 45 minute drive from Cleveland Hopkins airport. Mentor/Kirtland is a very nice area NorthEast of Cleveland. Stayed 3 days for a wedding held at the attached La Malfa Conference Center. Excellent venue. Would definitely stay again if in the area.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

We are glad you enjoyed your time with us to celebrate your friends wedding. We are one of North East Ohio's premier catering facility, a one stop shopping place to be. With 60,000 sq ft of convention space, top chefs, event planners, mater dei and wait staff all attached to an all suite hotel, we are the place to be... More 

Mentor, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2013

I've been staying at the Holiday Inn Express on an off for the past month while current renovations take place at my home......,I have encountered nothing but pleasant individuals who have no problem assisting you in whatever your need may be. The front desk staff is very pleasant, professional and always carry a welcoming smile. As the housekeeping staff does... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you! The staff appreciates your comments greatly. With so many different venues And types of travelers we want to make sure everyone feels welcome and enjoys their stay with us. Our housekeepers are truly the back bone of our hotel, they are amazing! IHG offers several outstanding training programs that help us ensure that our staff is delivering outstanding... More 

Cambridge, Canada
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 3, 2013

This hotel was very modernly appointed with a nice bar and restaurant area. Although it was closed when we stayed, there was a second outside bar which also looked appealing. Our stay was very enjoyable and would stay again if in the area.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for the comments regarding your stay with one of our IHG properties. We are glad you had the chance to relax in their newly decorated bar and restaurant. I know that They will look forward to your next stay. Sincerely, Debora M. Neath General Manager More 

Salem, Massachusetts
Top Contributor
68 reviews 68 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 1, 2013

We stayed for a night while on a road trip from Massachusetts to Ohio. It's an excellent hotel - great for an overnight pit stop. Nice pool, good free wifi. Quiet comfortable room. Breakfast was typical HIE express fare, love those cinnamon buns.Because of the resort/conference center configuration, the breakfast room isn't close to the lobby. It's at the end... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

We appreciate your comments regarding your recent stay with us. We are glad you had a chance to enjoy our pool and enjoy the Signature Cinnamon Rolls! (Did you know you can order them right to your front door? Just go to any Hiexpress website and click on The Experience and choose Smart Mart.) We are happy to report that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

60 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (54)
Viewed
Hotel & grounds (13)
Viewed
Pool/beach area (2)
Viewed
Dining (3)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (21)
Viewed
Bathroom (1)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question