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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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165 reviews from our community

Traveler rating
    111
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    11
    7
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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There are newer reviews for Holiday Inn Express Mentor (Lamalfa Conference Center)
See the most recent reviews
Jonesville, North Carolina, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 11, 2014

My husband and I recently stayed at this hotel for one night on our way to Niagara Falls. This is a very nice, quiet, and clean place to stay. The staff was very friendly and helpful. The room entrance was inside the building. A safe place to stay. Very quiet, up-to-date. Very nice breakfast for guests.

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are glad that you enjoyed your stay and felt safe and comfortable during your stay with us. Our staff goes out of their way to make you feel at home here when your traveling. We hope that you will visit us again when returning to the area. Sincerely, Debora M. Neath General Manager More 

New Albany, Ohio
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 6, 2014

This is a great hotel to stay at for business. I have stayed here several times and have been pleased with the complementary room upgrades. The hotel staff is friendly with a location that is great. You can walk across the parking lot for many great restaurants including the brown derby for steak and ribs. The manager is expecially friendly... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We appreciate you taking the time to let us and other readers know about your stay. The staff is cross trained in many areas, for the simple fact that things do not break during 9-5 hrs. It would not be unusual to see one of our front desk girls changing out a door lock, replacing an HVAC sensor... More 

Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

This is my second trip back to Mentor, Ohio. This time I traveled on business. After my last stay at The Holiday Inn Express, LaMalfa, I decided to stay there again just to see if my first wonderful stay was just a fluke or the real deal. To my delight, I found this stay (5days) to be just as great... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are delighted that you enjoyed your second stay with us. We absolutely love to hear from guest that have stayed with us previously. The staff loves To hear that they make a difference and the only way we can know this is if you the guest take the time to inform us. I'm sorry to hear that... More 

Canton, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

Stayed here for our daughters wedding June 6th through the 8th, 2014. The entire staff was very friendly and courteous at all times. The rooms are very comfortable and clean. I must give a shout out to the Manager Debra who was very helpful in planning our block of rooms, she does an outstanding job. Kudos to Erin who worked... More 

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are excited that we were able to provide you with such a positive experience during your stay with us. We know wedding planning can be stressful and we want your day to be as hassle free as possible. Thank you for noticing Erin, she is the newest member to our team here and has been doing an... More 

Dallas
Top Contributor
294 reviews 294 reviews
103 hotel reviews
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed June 8, 2014

Reception personnel a bit under-enthusiastic. Received spacious king "suite" - with somewhat unusual configuration. Nice sofa, but no coffee table. TV mounted high up, needed to be cranked into extreme angle to view from bed. Awesome shower set-up, spot less, curved curtain. Fridge with ice shelf and a microwave. Excellent breakfast (several hot food choices) with real china, glass ware... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know how you enjoyed your stay with us. It is not our norm not to be enthusiastic about your arrival as we have two entrances to our facility. I'm guessing you came through the conference area. There is absolutely no excuse not to greet anyone with a pleasant "hello"... More 

Lancaster, Ohio
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 4, 2014

Great hotel, friendly staff and close to anything you could want. The rooms are large and very clean. Lobby area is clean and impressive. Breakfast bar is good and they keep the coffee pot in the lobby full all night. Swimming pool is nice. Highly recommended!

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for the positive review. We will pass along your comments to the staff as it helps create a positive attitude in the work place and generates a sense of pride in each employee. We hope that you will consider staying with us or one of the many IHG branded properties In the future when... More 

Columbus, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 29, 2014

Have stayed here many times and did again on 5/25/14. Very clean and comfortable room with helpful staff. Will stay again next time I am in town. The only negatives were rude patrons (cigar smoking and drinking coffee while swimming, wth?) and unattended teenagers running around. Not really the hotel's fault. Maybe have the staff keep an eye on the... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We greatly appreciate you taking the time to share your experience with us. Our housekeeping staff is the absolute best and we are very fortunate to have them. It is unfortunate that guest cannot be considerate of others. The hotel is 100% non smoking and we provide areas approximately 50 ft from the hotel. We changed the location... More 

Massillon, Ohio
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 28, 2014 via mobile

came for our 50th class reunion. Was pleasantly surprised at the beautiful accommodations. Here for 4 nights so we can enjoy all the events for our reunion, and we were upgraded to an executive suite. Beautiful clean room, gorgeous pool, nice area for smokers, free wifi and breakfast buffet.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your experience with us and fellow Tripadvisor readers. We appreciate it when a guest takes a moment to let us and others know how they enjoyed their stay with us. There is quite a bit to do in the suburbs of Cleveland and you do not have to "dig" to find it. from our... More 

Martinsburg, West Virginia
1 review
5 of 5 stars Reviewed March 29, 2014

Very comfortable room and a good location for our visit. Staff was very friendly and accommodating to our needs. The covered comfortable smoking area was appreciated. The manager and desk staff were excellent. We will stay there next time we visit family in the area. Louis S.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. We make an strong effort to see that guest have a place to sit and relax. We hope you will get to come back when the flowers have bloomed and the outside fountains have been turned on. The twenty foot tall plum trees are beautiful... More 

Akron, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

The hotel was booked solid the entire weekend we were staying there. I unexpectedly had an additional person want to join in on our room. I called and spoke with Debra. She was amazing and was able to put me in a room with a king bed and a pull out sofa! Everyone had a place to sleep! Thank you... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for letting us know that we exceeded your expectations. It is not aways feasible to move a guest around to accommodate the needs of others, but that's what makes us unique. We were able to contact guest's that had not arrived to see if we could move them to a different room so we could accommodate... More 

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