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All 9 Mentor hotels

Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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Ranked #1 of 9 Hotels in Mentor
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 14, 2012
John T Wellington, Ohio, United States
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121 reviews from our community

Traveler rating
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    10
    6
    6
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45
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Mentor (Lamalfa Conference Center)
See the most recent reviews
Wellington, Ohio, United States
1 review
5 of 5 stars Reviewed November 14, 2012

Best motel I've ever stayed at. From the manager all the way down to the staff are very helpful and nice. the rooms are great. anything you want to do is just minutes away. I suggest if you need a place to stay in and around mentor this is the place. 5 stars

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

We appreciate your comments. I could not effectively run a hotel with out a great supporting staff. Having the right people working with you makes all the difference. When people enjoy what they do it is reflected in the work that is done. We are very fortunate to have the staff we have. Without their support I could not continue... More

Wooster, Ohio
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 13, 2012

We stayed at this hotel on November 9th, 2012. My husband and I were charged for TWO rooms! Torey the front desk clerk did not check us in under our reservation. She made a SECOND reservation unbeknownst to us. They charged us as a no show for OUR reservation. Deborah the manager said that it wasn't within her authority to... More

Was this review helpful? Yes 5
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you for taking the time to let us know about your stay. Constructive criticism is always welcome, it helps the staff and management move forward in creating great hotels guest love. Guest refunds are reviewed by management and ownership, when warranted a guest refund is issued promptly. No shows are a way a hotel recoups the loss of a... More

Mentor, Ohio
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 12, 2012

During Hurricane Sandy's swing through northern Ohio, we were without power and decided to head to our local HI Express while we figured out how to deal with next few days. Many in our locale had the same idea but we were able to reserve a 2-Queen suite for 2 nights. We were exhausted from 24 hours without power. All... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

I appreciate you taking the time to inform us of your stay. I remember the hotel being very active that week. We as well as the other area hotels were doing our best to house many of you who were without power. Along with our regular guests. Looking up a Priority Club number is never an issue, the front desk... More

Boise, Idaho
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2012

This hotel was excellent, very effecient & friendly front desk, room was clean, although finding the front of the hotel was a little confusing, it is behind the conference center. Whole experience a positive. Would stay again!!

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

We are always excited when we exceed a guest's expectation. Our staff goes out of their way to make sure your stay is positive. With specialized training in customer service, we make a strong effort in seeing that you the guest, have a stress free stay while you are with us. We appreciate it when a guest takes time to... More

Buffalo,NY
Contributor
15 reviews 15 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2012

very clean and roomy!. All staff was exceptionally friendly, & our king room was delightfully comfortable! 2 rooms..small express kitchen w refrigerator, desk/couch with tv in one..then bed,tv and countertop/mirror in the other outside bath. big breakfast room at n/c in the morning.. Great value for this one night stay!

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GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you so much for your comments. Our staff prides itself on delivering great customer service and providing you the guest with a clean comfortable stay. Once again, having owners on property help me to provide a great hotel guest's love to stay with. Our staff is constantly improving our hotel based on your comments and we appreciate you taking... More

Bethel Park, Pennsylvania, USA
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 22, 2012 via mobile

This has to be the cleanest hotel I have ever stayed in. Every place we were in here was spotless. Great location right off of the highway with a few restaurants within a 3 minute walk across the parking lot. We went to the Rock 'N Roll Hall Of Fame which was 20 minutes down the same highway were this... More

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Our guest rooms are inspected daily either by the Executive Housekeeper, the owner, or myself before they are permitted to be placed in the system for use. We have one opportunity to make an impression before you enter the room and we want to make sure that each and every guest room has been inspected to provide you with the... More

OHIO
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 30, 2012

Decided to stay here because of the convenience. Loved it! Very Clean! Checking in & out was super fast.Will stay here from now on.The room that they gave us was like a suite, very big for the price! The breakfast was great..real plates & flatware..very clean room too.

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

We appreciate your comments regarding or housekeeping staff. Our housekeeping staff is outstanding. When you have employees that enjoy what they do it shows in the finished product. When given the opportunity to share these reviews with our staff members they see first hand that when guests take the time to share their thoughts regarding their stay it sends a... More

Carmel, Indiana
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 24, 2012

This hotel is very clean & the entire staff is friendly & happy to help and serve you. You may even find the owner filling in & helping his staff when they have too much to handle. The hotel is conveniently located walking distance to the movie theater and resturants. The breakfast bar is bigger and better than most hotels... More

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GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you for taking the time to respond and let us know how we are doing. You certainly will not find an absentee owner at this property! Our owner Is very hands on and involved in every aspect of our hotel. When you have an owner or manager that has a take charge attitude you can't help but want to... More

Leatherstocking Region New York
Top Contributor
143 reviews 143 reviews
37 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed August 15, 2012

Check-in was a little haphazard due to numerous wedding guests checking in at the same time. Felt a little like a second-class citizen, when clerk kept answering other guests questions, etc. Room was VERY CLEAN, and we had the necessary number of towels and washcloths (4). This is not always the case with IHG properties. My wife could not find... More

Was this review helpful? Yes
GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you! Your comments help us to be a Hotel Guest's LOVE and we certainly could not do it without your feed back. Check-in-time can be hectic, and we go out of our way to make sure the stress of checking in is minimized. With check in beginning at 4:00 PM we advise our guests to call the hotel between... More

Ohio
Top Contributor
73 reviews 73 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 11, 2012

We stayed here because we attended a friends wedding. They had reserved a block of rooms and we got a king bed executive suite. The room was very clean and spacious. It had a mini kitchen with microwave, frig. and sink plus some cabinetry. The suite had a pull out couch and two tvs. One for the bedroom portion and... More

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Number of rooms: 76
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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