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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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165 reviews from our community

Traveler rating
    111
    30
    11
    7
    6
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63
26
7
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Mentor (Lamalfa Conference Center)
See the most recent reviews
Willoughby, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2013

Room was clean and temperature was good - sometimes hotels don't keep climate control on & room gets way too hot or cold. I liked having 2 different firmness pillows to choose from & the bed was very comfortable. Front desk clerk (Lindsey) was friendly and helpful. I had to ask for a few favors & each time she fulfilled... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you so much for your generous response! We are very glad that you enjoyed your get a way with us. Our pool is computerized so that the air and water temperatures are within 5 degrees of each other so that our guest are not freezing when the get out of the pool. We are delighted that you had the... More 

Central NY
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2013

My wife and I arrived after being dissappointed with another local hotel. At check in we were greeted by Deborah, she us her undevided attention through the check in process, informed us of places to eat, and directions to our destination. Our room was clean, quiet and comfortable. We also noticed the housekeeping staff was very curtious and professional as... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you for taking the time to inform us about your stay. We appreciate and value your comments regarding your experience with us. Making you comfortable in unfamiliar surroundings is one of our goals during your stay with us. Insuring that your travels through out the area is as stress free as possible (something GPS's don't always accomplish) helps you... More 

1 review
5 of 5 stars Reviewed February 2, 2013

Stayed here with a wedding party, and though there were tons of people, the staff did wonderfully. The rooms were very clean, the service was more than friendly and accomodating, the pool is a nice size and very warm, and the complimentary breakfast was very good. Props and kudos for dealing with all of us crazy wedding guests!

Was this review helpful? Yes
GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you for taking the time to let us know about your stay. Being attached to a 60,000 square foot Convention Center opens opportunities for our staff to continue their customer service skills and practice they do!. Our staff takes extrordinary measures to insure that your stay is everything you expect it to be and a little more! We are... More 

Lakewood, Ohio
1 review
5 of 5 stars Reviewed November 24, 2012

When i check in around 4pm, I wasen't expecting the receptionist (Tori) to engage in conversation with me or even ask how I was doing with a positive attitude. There was at least 12 people checking in including myself. Most of the people that was checking in were absoultly rude to her for no reason. I was standing in line... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Wonderful! We want to thank you for your outstanding comments. Our front desk goes through extensive training and Tori's hard work and persistence has earned her a gift certificate for this outstanding review. Tori also leads the front desk in Priority Club enrollments. Her positive attitude is to be commended, and I am grateful that you have taken the time... More 

Wellington, Ohio, United States
1 review
5 of 5 stars Reviewed November 14, 2012

Best motel I've ever stayed at. From the manager all the way down to the staff are very helpful and nice. the rooms are great. anything you want to do is just minutes away. I suggest if you need a place to stay in and around mentor this is the place. 5 stars

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

We appreciate your comments. I could not effectively run a hotel with out a great supporting staff. Having the right people working with you makes all the difference. When people enjoy what they do it is reflected in the work that is done. We are very fortunate to have the staff we have. Without their support I could not continue... More 

Wooster, Ohio
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 13, 2012

We stayed at this hotel on November 9th, 2012. My husband and I were charged for TWO rooms! Torey the front desk clerk did not check us in under our reservation. She made a SECOND reservation unbeknownst to us. They charged us as a no show for OUR reservation. Deborah the manager said that it wasn't within her authority to... More 

Was this review helpful? Yes 5
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you for taking the time to let us know about your stay. Constructive criticism is always welcome, it helps the staff and management move forward in creating great hotels guest love. Guest refunds are reviewed by management and ownership, when warranted a guest refund is issued promptly. No shows are a way a hotel recoups the loss of a... More 

Mentor, Ohio
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed November 12, 2012

During Hurricane Sandy's swing through northern Ohio, we were without power and decided to head to our local HI Express while we figured out how to deal with next few days. Many in our locale had the same idea but we were able to reserve a 2-Queen suite for 2 nights. We were exhausted from 24 hours without power. All... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

I appreciate you taking the time to inform us of your stay. I remember the hotel being very active that week. We as well as the other area hotels were doing our best to house many of you who were without power. Along with our regular guests. Looking up a Priority Club number is never an issue, the front desk... More 

Boise, Idaho
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2012

This hotel was excellent, very effecient & friendly front desk, room was clean, although finding the front of the hotel was a little confusing, it is behind the conference center. Whole experience a positive. Would stay again!!

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

We are always excited when we exceed a guest's expectation. Our staff goes out of their way to make sure your stay is positive. With specialized training in customer service, we make a strong effort in seeing that you the guest, have a stress free stay while you are with us. We appreciate it when a guest takes time to... More 

Buffalo,NY
Contributor
14 reviews 14 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2012

very clean and roomy!. All staff was exceptionally friendly, & our king room was delightfully comfortable! 2 rooms..small express kitchen w refrigerator, desk/couch with tv in one..then bed,tv and countertop/mirror in the other outside bath. big breakfast room at n/c in the morning.. Great value for this one night stay!

Was this review helpful? Yes
GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you so much for your comments. Our staff prides itself on delivering great customer service and providing you the guest with a clean comfortable stay. Once again, having owners on property help me to provide a great hotel guest's love to stay with. Our staff is constantly improving our hotel based on your comments and we appreciate you taking... More 

Bethel Park, Pennsylvania, USA
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 22, 2012

This has to be the cleanest hotel I have ever stayed in. Every place we were in here was spotless. Great location right off of the highway with a few restaurants within a 3 minute walk across the parking lot. We went to the Rock 'N Roll Hall Of Fame which was 20 minutes down the same highway were this... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Our guest rooms are inspected daily either by the Executive Housekeeper, the owner, or myself before they are permitted to be placed in the system for use. We have one opportunity to make an impression before you enter the room and we want to make sure that each and every guest room has been inspected to provide you with the... More 

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