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Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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Certificate of Excellence 2014
Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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127 reviews from our community

Traveler rating
    85
    20
    10
    6
    6
See reviews for
49
22
7
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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There are newer reviews for Holiday Inn Express Mentor (Lamalfa Conference Center)
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1 review
4 of 5 stars Reviewed August 28, 2014 via mobile

Amazing staff that was always helpful. Stayed for a month and it felt as close to home as it possibly could be. Rooms are very clean and the cash bar down in the lobby is cheap and has a great bartender.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are delighted that you enjoyed your stay with us. The welcome reception you enjoyed is hosted by LaMalfa Center. Because we are attached to the 60,000 sq. ft convention center, most people think of us as a full service hotel instead of an Express hotel. We are glad that you enjoyed your stay with us and the... More

1 review
5 of 5 stars Reviewed August 28, 2014 via mobile

Great experience. All the front desk personnel were friendly and helpful. When a problem arose in my room they upgraded me and moved all my luggage for me. All in all it was a great time and I would highly suggest it to anyone

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, It was our pleasure to assist you with your stay. There are times when we find it necessary to move a guest. Many guests are here on business and their time is valuable so once we place a call to a guest that we need to move their guest room everyone from the front desk to the Executive... More

Aurora, Ohio
1 review
4 of 5 stars Reviewed August 25, 2014

A highlight of our stay was the hospitality and friendliness of Jackie, the lobby lounge attendant who was on duty Wednesday afternoon August 23. She was very solicitous of our needs, did a great job explaining the lounge offerings, and made us all feel very comfortable. She is a great representative for the Lamalfa organization.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for mentioning one of our associates by name. Jackie is the hostess on the weekends for our wedding welcome reception. Her infectious smile and lilting laughter can't keep you from smiling when you hear her. Letting us know which employees provide you with outstanding service during your stay affords us the opportunity to reward the employee... More

earlville, ny
Top Contributor
117 reviews 117 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 16, 2014

Stayed here when traveling, Choose this place based on location alone. This hotel is elegant! Room so plush! Very quiet hotel, halls are carpeted in a rich plush carpet. The layout of room is suite, so there is a separate sitting area. Awesome beds and pillows. Shower products were high end! Good water pressure. Very clean hotel every where. Breakfast... More

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are excited that you enjoyed your stay with us. It was our pleasure to provide you with 5 star hotel accommodations during your stay. Everyone from the owner to our staff members take pride in where we work. Front desk staff keeps our lobby and entry way orderly and fresh while housekeeping stays on top of the... More

Albany, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 12, 2014

We stayed here while in town to watch baseball at Classic Park. The hotel was clean, modern and looked new. Breakfast was decent although barely enough seating for the number of people staying there. Had trouble with the air conditioner not cooling the room the first night. Turns out the curtains were too long and blocking air flow. I personally... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your experience with us as well as the TripAdvisor readers, we greatly appreciate your comments. We are currently exploring several avenues to correct the issue with the drapes and appreciate you taking the time to let us know. Our guest room restrooms were designed with an open format to create a more open and... More

Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

Needed to stay in the NE Ohio region and couldn't believe this was one of the few hotels available. There must have been a lot going on because the suite we booked was one of only a few left. At $299 a night, the amenities had better be nice. They were! Walked into a living room with a nice flat... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We appreciate your comments regarding your stay. I see you were actually a guest in our Queen Penthouse. This room is very spacious and our staff at times has had to explain what a bidet is used for even to some of our adult guests. Bidets are generally a european fixture and we do have quite a few... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2014

My bride and I stayed here on our honeymoon trip around Lake Erie. While I wouldn't exactly call this a romantic getaway, it served its purpose for a night. The hotel was beautiful, the room large and with lots of stuff in it for use, and it was very clean. The staff was friendly as well. We were disappointed that... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest Thank you for your comments. Our hotel is located in the hub of the corporate district in Mentor, but we do have a wide variety of guest who visit with us from tour groups, seminars, reunions and of course the wedding venues. Our staff goes out of their way to make every guest feel special and enjoy their... More

A TripAdvisor Member
5 of 5 stars Reviewed August 2, 2014

A great HI property, one of the nicest & all suites! Great breakfast, even sat at outside patio tables, surrounded by roses. The room was huge, the beds & pillows were excellent! Restful stop, w/ a pretty and sparkling clean pool. Would definitely stay again, good restaurant choices & movie theatre within walking distance. My only issue was finding the... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your comments. We are glad that we had the opportunity to exceed your expectations. I am sorry you felt the directions were confusing I pulled them from the web site. They do state .3 mile on the left next to McDonalds. I will look into seeing if I have enough character space to add... More

Des Plaines, Illinois
1 review
5 of 5 stars Reviewed July 30, 2014

From the time I checked in I was treated like gold. As a platinum member I appreciated that. This hotel was the cleanest I have ever been. From the front desk to the maids the staff was so friendly and courteous. I felt better here than at home. I didnt want to leave If ever in Mentor I highly recommend... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments. We are glad we had the opportunity to provide you with such a positive experience and make you feel at home. Our staff will look forward to having you as our guest when you return, Sincerely, Debora M. Neath General Manager More

Granville, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 26, 2014 via mobile

This hotel was a great find! Super clean, spacious rooms. Our room was on the second floor and had 2 sections to it: the sleeping side had 2 queen beds and a nice sized flat screen tv. The living area had a full size couch and flat screen TV, desk, table with chairs and a kitchen counter with sink, frig... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for Taking the time to let us and fellow TripAdvisor readers know about your experience with us. The IHG brand is making advance steps in helping you, the guest distinguish between the brands and what we offer. Our property is a Express Hotel & Suites while all Expresses offer a complimentary hot breakfast there... More

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $
Number of rooms: 76
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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