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All 9 Mentor hotels

Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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82%
Ranked #1 of 9 Hotels in Mentor
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 9, 2014
Michael M
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121 reviews from our community

Traveler rating
    80
    19
    10
    6
    6
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45
21
7
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Mentor (Lamalfa Conference Center)
See the most recent reviews
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2014

My bride and I stayed here on our honeymoon trip around Lake Erie. While I wouldn't exactly call this a romantic getaway, it served its purpose for a night. The hotel was beautiful, the room large and with lots of stuff in it for use, and it was very clean. The staff was friendly as well. We were disappointed that... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest Thank you for your comments. Our hotel is located in the hub of the corporate district in Mentor, but we do have a wide variety of guest who visit with us from tour groups, seminars, reunions and of course the wedding venues. Our staff goes out of their way to make every guest feel special and enjoy their... More

A TripAdvisor Member
5 of 5 stars Reviewed August 2, 2014

A great HI property, one of the nicest & all suites! Great breakfast, even sat at outside patio tables, surrounded by roses. The room was huge, the beds & pillows were excellent! Restful stop, w/ a pretty and sparkling clean pool. Would definitely stay again, good restaurant choices & movie theatre within walking distance. My only issue was finding the... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your comments. We are glad that we had the opportunity to exceed your expectations. I am sorry you felt the directions were confusing I pulled them from the web site. They do state .3 mile on the left next to McDonalds. I will look into seeing if I have enough character space to add... More

Des Plaines, Illinois
1 review
5 of 5 stars Reviewed July 30, 2014

From the time I checked in I was treated like gold. As a platinum member I appreciated that. This hotel was the cleanest I have ever been. From the front desk to the maids the staff was so friendly and courteous. I felt better here than at home. I didnt want to leave If ever in Mentor I highly recommend... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments. We are glad we had the opportunity to provide you with such a positive experience and make you feel at home. Our staff will look forward to having you as our guest when you return, Sincerely, Debora M. Neath General Manager More

Granville, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 26, 2014 via mobile

This hotel was a great find! Super clean, spacious rooms. Our room was on the second floor and had 2 sections to it: the sleeping side had 2 queen beds and a nice sized flat screen tv. The living area had a full size couch and flat screen TV, desk, table with chairs and a kitchen counter with sink, frig... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for Taking the time to let us and fellow TripAdvisor readers know about your experience with us. The IHG brand is making advance steps in helping you, the guest distinguish between the brands and what we offer. Our property is a Express Hotel & Suites while all Expresses offer a complimentary hot breakfast there... More

Chapin, South Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 25, 2014

We stayed in a king suite for one night recently. The room was spacious and comfortable with a nice counter, plenty of electrical outlets for recharging needs and a unusually rich selection of TV channels. There are a number of restaurant choices within walking distance and a good number of breakfast options at the hotel. I did experience an issue... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know that you enjoyed your stay. We have take the time to receive feed back from our guest regarding their channel preferences and have added several extra packages for your viewing pleasure. I apologize that you experienced difficulty when trying to access the internet. When opening a URL browser... More

Salt Lake City, Utah
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 15, 2014

I loved this place! Even though we had reserved a standard room, we were upgraded to a suite! Full fridge, stove, leather couches, jetted tub - all fabulous! We did get to see a few other guest rooms and they were all huge! The ones we saw all had two rooms and lots of space. The hotel was clean and... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. We are excited that you were one of the "upgrades of the day". Our upgrades are done first thing in the morning and it is a pleasure to give them to an unsuspecting guest. The reactions are sincere and genuine. We hope that you will... More

Jonesville, North Carolina, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 11, 2014

My husband and I recently stayed at this hotel for one night on our way to Niagara Falls. This is a very nice, quiet, and clean place to stay. The staff was very friendly and helpful. The room entrance was inside the building. A safe place to stay. Very quiet, up-to-date. Very nice breakfast for guests.

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are glad that you enjoyed your stay and felt safe and comfortable during your stay with us. Our staff goes out of their way to make you feel at home here when your traveling. We hope that you will visit us again when returning to the area. Sincerely, Debora M. Neath General Manager More

New Albany, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2014

This is a great hotel to stay at for business. I have stayed here several times and have been pleased with the complementary room upgrades. The hotel staff is friendly with a location that is great. You can walk across the parking lot for many great restaurants including the brown derby for steak and ribs. The manager is expecially friendly... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We appreciate you taking the time to let us and other readers know about your stay. The staff is cross trained in many areas, for the simple fact that things do not break during 9-5 hrs. It would not be unusual to see one of our front desk girls changing out a door lock, replacing an HVAC sensor... More

Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

This is my second trip back to Mentor, Ohio. This time I traveled on business. After my last stay at The Holiday Inn Express, LaMalfa, I decided to stay there again just to see if my first wonderful stay was just a fluke or the real deal. To my delight, I found this stay (5days) to be just as great... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are delighted that you enjoyed your second stay with us. We absolutely love to hear from guest that have stayed with us previously. The staff loves To hear that they make a difference and the only way we can know this is if you the guest take the time to inform us. I'm sorry to hear that... More

Canton, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

Stayed here for our daughters wedding June 6th through the 8th, 2014. The entire staff was very friendly and courteous at all times. The rooms are very comfortable and clean. I must give a shout out to the Manager Debra who was very helpful in planning our block of rooms, she does an outstanding job. Kudos to Erin who worked... More

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are excited that we were able to provide you with such a positive experience during your stay with us. We know wedding planning can be stressful and we want your day to be as hassle free as possible. Thank you for noticing Erin, she is the newest member to our team here and has been doing an... More

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Number of rooms: 76
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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