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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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172 Reviews from our TripAdvisor Community

Traveler rating
    115
    33
    11
    7
    6
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63
27
7
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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There are newer reviews for Holiday Inn Express Mentor (Lamalfa Conference Center)
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Ravenna, Ohio
1 review
5 of 5 stars Reviewed April 26, 2015

This is an impeccably clean hotel and conference center. The staff friendliness is second to none. Along with two other couples we attended a fund raiser at the Lamalfa Center last night for the first time. We all loved the event and the hotel we will be returning next year (the food was out of this world). You are 20... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Mike C, We are excited that you were able to attend one of LaMalfa's fund raising events and have the opportunity to be our guest for the night. Thank you for letting our readers know about your experience with us. We will look forward to having you as our guest again next year! Best regards, Debora M. Neath General... More 

Augusta, Georgia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 26, 2015

I stayed at this hotel frequently for business over the course of a year. The staff is incredibly welcoming, the rooms are clean, and they have cheap wine/beer and free (and delicious) snacks served on weeknights. The complimentary breakfast is the same as every other holiday Inn express. The walls are a bit thin, so if you aren't used to... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Babbette 12, We appreciate your positive comments regarding your stay. Thank you for noticing our staffs efforts in making you feel welcomed. I see you had the opportunity to par take of one of LaMalfa Centers evening cocktails. Our Chef's do prepare some of the most delectable morsels. I am so sorry that you were disturbed during your stay... More 

Mentor, Ohio
1 review
5 of 5 stars Reviewed April 26, 2015

My husband and I stayed here for 5 nights while having our hardwood floors refinished at home. It was GREAT! The staff was very accommodating, friendly, full of suggestions, etc... The rooms were very roomy, and quiet! The morning breakfast was a great start to the day, different selections to accommodate everyone. The pool was a little cold, but was... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Debbie, Thank you so much for taking the time to let our readers know about your recent stay with us. It is always a surprise to see some of our local residence using our facility. With so many choices in the area I am grateful that you chose to stay here while completing some home restoration work. Please feel... More 

New York City, New York
1 review
4 of 5 stars Reviewed April 24, 2015

The stay at the Holiday Inn Express connected to the LaMalfa Center was Great. Good staff, nice room,and amenities. Pool, small workout room, and free wi fi were all good. Special mention of the Wonderful Complimentary Breakfast, it was fantastic. Lots of food options to start your day off right. AND, MARIA who works there is an absolute angel, with... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Amy, Thank you for the wonderful review! We will be sure to pass on your comments to all of our staff. No worries about Maria, as with all our employees that go above and beyond we make sure they know that they are valued and appreciated daily! It is important to let people know when they make a difference... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed April 24, 2015

I stayed here for four nights while on a business trip. It was a great room, with plenty of space to spread out. WiFi was good, and I can see this would be a good place to spend an extended business stay. The breakfast bar was fantastic. Lots of help from Maria every morning, helping me with the pancake machine.... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Keith, Thank you, our Australian friend. We appreciate your comments regarding your stay from a business stand point. We are attached to a 60,000 sq. ft. Convention Center that is know for its corporate venues and meetings. Perhaps the next time you visit we can show you all this unique facility has to offer under one roof. It is... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 18, 2015

I stayed here for over a week whilst on business from the UK. I really could not faulty the hotel, certainly for cleanliness and presentation. The staff very very attentive during my stay, especially a lovely lady called Maria in Breakfast, whom made me feel at home every day I saw her, which goes a long way for any traveller... More 

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GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Fandanglit, Thank you for sending us your comments from the UK regarding your stay and the interaction you have had with our staff. We appreciate it when a guest takes the time out of their busy schedule to recognize staff members and their experience with our hotel. We look forward to your next visit to the United States, we... More 

Indio, California, United States
Contributor
15 reviews 15 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 17, 2015

Great amenities. This place would be good for a long term stay, in fact, there were several business people that were staying there for a two week training session. We had a suite which had a king size bed, a kitchenette and 2 tv's, one in the sleeping area and one in a nice sitting area. This place had a... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We greatly appreciate you taking the time to let us, as well as our TripAdvisor friends know how your stay was with us. It sounds by the description that you were in one of our King Executive Suites. These rooms are spacious with all the conveniences of home. The evening cocktails are sponsored by LaMalfa Conference Center and... More 

Herrin, Illinois
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 17, 2015

We found this hotel to be a great one night stay on our way to Niagara Falls New York From Southern Illinois. Best part of our stay was BREAKFAST and the Lady taking care of all who came in for breakfast. Her name was Maria so polite and caring she makes a return trip there a pleasure if only all... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know your thoughts regarding the pool. During your visit we were having our filtration unit replaced due to an unexpected cracked baffle. Even though the system was down for approx. 2 hrs it was enough to reduce the water temperature from the 82 degrees that it is normally set... More 

Dayton, Ohio
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 11, 2015

We stopped here at the last minute, at the end of a lengthy road trip. We walked in to a quiet, nicely-appointed lobby and attentive staff. We were exhausted, so we went straight to our room. The room was rather large and divided into two sections, like a suite. It was clean, with a mini-kitchen and sofa in the "living"... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your detailed comments regarding your stay. We are a Holiday Inn Express Hotel & Suites, which means our rooms are larger than most Expresses or full service hotels. We recently expanded our cable service to three times what is required by IHG. We listen when you the guest let us know what you would... More 

Owosso, Michigan
1 review
5 of 5 stars Reviewed April 9, 2015

I recently spend several days in Mentor, Ohio. I stayed at the Holiday Inn Express and found their service to be excellent. I was particularly impressed with the "Hot Breakfast" and was well taken care of by Maria. There are many types of restaurants within easy walking distance of the motel. The pool in huge and the exercise room was... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear James H. Thank you for sharing your comments regarding our hot breakfast . IHG has come a long way over the years in how we view breakfast. I sense there are more changes coming. Why would you ever want to stay at a full service property and pay for breakfast when you could search for Holiday Inn Expresses and... More 

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