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All 9 Mentor hotels

Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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81%
Ranked #2 of 9 hotels in Mentor
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Jerry K Aurora, Ohio
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115 people have reviewed this hotel

Traveler rating
    75
    18
    10
    6
    6
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45
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30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Aurora, Ohio
1 review
4 of 5 stars Reviewed 4 days ago NEW

A highlight of our stay was the hospitality and friendliness of Jackie, the lobby lounge attendant who was on duty Wednesday afternoon August 23. She was very solicitous of our needs, did a great job explaining the lounge offerings, and made us all feel very comfortable. She is a great representative for the Lamalfa organization.

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earlville, ny
Top Contributor
108 reviews 108 reviews
26 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here when traveling, Choose this place based on location alone. This hotel is elegant! Room so plush! Very quiet hotel, halls are carpeted in a rich plush carpet. The layout of room is suite, so there is a separate sitting area. Awesome beds and pillows. Shower products were high end! Good water pressure. Very clean hotel every where. Breakfast... More

Was this review helpful? Yes 2
Albany, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here while in town to watch baseball at Classic Park. The hotel was clean, modern and looked new. Breakfast was decent although barely enough seating for the number of people staying there. Had trouble with the air conditioner not cooling the room the first night. Turns out the curtains were too long and blocking air flow. I personally... More

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Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 2 weeks ago

Needed to stay in the NE Ohio region and couldn't believe this was one of the few hotels available. There must have been a lot going on because the suite we booked was one of only a few left. At $299 a night, the amenities had better be nice. They were! Walked into a living room with a nice flat... More

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We appreciate your comments regarding your stay. I see you were actually a guest in our Queen Penthouse. This room is very spacious and our staff at times has had to explain what a bidet is used for even to some of our adult guests. Bidets are generally a european fixture and we do have quite a few... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My bride and I stayed here on our honeymoon trip around Lake Erie. While I wouldn't exactly call this a romantic getaway, it served its purpose for a night. The hotel was beautiful, the room large and with lots of stuff in it for use, and it was very clean. The staff was friendly as well. We were disappointed that... More

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest Thank you for your comments. Our hotel is located in the hub of the corporate district in Mentor, but we do have a wide variety of guest who visit with us from tour groups, seminars, reunions and of course the wedding venues. Our staff goes out of their way to make every guest feel special and enjoy their... More

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

A great HI property, one of the nicest & all suites! Great breakfast, even sat at outside patio tables, surrounded by roses. The room was huge, the beds & pillows were excellent! Restful stop, w/ a pretty and sparkling clean pool. Would definitely stay again, good restaurant choices & movie theatre within walking distance. My only issue was finding the... More

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your comments. We are glad that we had the opportunity to exceed your expectations. I am sorry you felt the directions were confusing I pulled them from the web site. They do state .3 mile on the left next to McDonalds. I will look into seeing if I have enough character space to add... More

Des Plaines, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

From the time I checked in I was treated like gold. As a platinum member I appreciated that. This hotel was the cleanest I have ever been. From the front desk to the maids the staff was so friendly and courteous. I felt better here than at home. I didnt want to leave If ever in Mentor I highly recommend... More

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments. We are glad we had the opportunity to provide you with such a positive experience and make you feel at home. Our staff will look forward to having you as our guest when you return, Sincerely, Debora M. Neath General Manager More

Granville, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was a great find! Super clean, spacious rooms. Our room was on the second floor and had 2 sections to it: the sleeping side had 2 queen beds and a nice sized flat screen tv. The living area had a full size couch and flat screen TV, desk, table with chairs and a kitchen counter with sink, frig... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for Taking the time to let us and fellow TripAdvisor readers know about your experience with us. The IHG brand is making advance steps in helping you, the guest distinguish between the brands and what we offer. Our property is a Express Hotel & Suites while all Expresses offer a complimentary hot breakfast there... More

Chapin, South Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed in a king suite for one night recently. The room was spacious and comfortable with a nice counter, plenty of electrical outlets for recharging needs and a unusually rich selection of TV channels. There are a number of restaurant choices within walking distance and a good number of breakfast options at the hotel. I did experience an issue... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know that you enjoyed your stay. We have take the time to receive feed back from our guest regarding their channel preferences and have added several extra packages for your viewing pleasure. I apologize that you experienced difficulty when trying to access the internet. When opening a URL browser... More

Salt Lake City, Utah
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 15, 2014

I loved this place! Even though we had reserved a standard room, we were upgraded to a suite! Full fridge, stove, leather couches, jetted tub - all fabulous! We did get to see a few other guest rooms and they were all huge! The ones we saw all had two rooms and lots of space. The hotel was clean and... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. We are excited that you were one of the "upgrades of the day". Our upgrades are done first thing in the morning and it is a pleasure to give them to an unsuspecting guest. The reactions are sincere and genuine. We hope that you will... More

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 
Number of rooms
76

Questions & Answers

Questions? Get answers from Holiday Inn Express Mentor (Lamalfa Conference Center) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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