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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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1 room 1 adult
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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238 Reviews from our TripAdvisor Community

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Des Moines, Iowa
1 review
5 of 5 stars Reviewed yesterday NEW

I really enjoyed my stay here. The staff is very friendly and professional. The kitchen staff are extremely helpful and courteous. The indoor pool is the perfect temperature. I stayed here for 4 weeks and will stay here again.

Helpful?
Thank Raymond B
1 review
5 of 5 stars Reviewed yesterday NEW

Extremely friendly staff Clean environment Excellent food Full size clean pool HUGE GUEST ROOMS -king bed, full size desk, leather love seat in sitting area (in guest room) bathroom is big, microwave and fridge in room Plenty of parking Prices are perfect WiFi in hotel for free,HBO on demand and a free on demand

Helpful?
Thank Jared R
Columbia, South Carolina
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Easy check in friendly staff and the room was real clean nice place. Almost anything to eat nearby.plenty of tv channels flat screen easy on and off close to I 90.breakfast is served first thing to start off a good day.

Helpful?
Thank danny s
Syracuse, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

Clean hotel with new carpet, appealing interior decorating, and very comfortable and clean rooms (loved the shower head!). The breakfast room is very pleasant, and the staff member, Linda, was welcoming and a pleasant personality to start the day. Definitely would stay again.

Helpful?
Thank skn5007
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your experience with our readers. We greatly appreciate you taking the time to let us know about stay and interaction with our staff. Our breakfast ladies are awesome. Linda definitely makes you feel at home and is always attentive. We look forward to having the opportunity of welcoming you back for a future stay.... More 

Brighton, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

I am an experienced traveler. My wife and I were visiting family during a stressful time and slept in a bit. Didn't come down for breakfast until 9:32 and found the breakfast room had closed. Maria, the hostess, re-opened the dining room for us, re-heated some eggs and was one of the most pleasant and helpful people as I have... More 

Helpful?
Thank Jim P
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Jim P, Thank you so much for taking the time to respond and let readers know about your stay. It does not surprise us that Ms. Maria went above and beyond to impress you. Maria as well as all of our staff will make you feel at home and go out of their way to insure that your stay... More 

Worthington, Ohio
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 5, 2016 via mobile

This Holiday Inn is a go to for our family when visiting Mentor. The rooms are clean and the staff is friendly. We especially like the pool. It is a large pool with shallow depths on either end. The breakfast area is standard Holiday Inn fare, but Lisa and Linda keep the place clean and well stocked and they make... More 

Helpful?
3 Thank obx4ever
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments regarding your recent stay with us. We greatly appreciate your time in sharing your thoughts and experience. We opted out of the hot tubs in the pool area for two reasons. Hot tubs are not kiddie pools as some parents believe them to be. The temperature that the hot tubs are to be... More 

Chattanooga, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 4, 2016

I had a reservation at another HI for less dollars but their pool was down due to maintenance so we changed to the HI Express. Made an online reservation at this hotel. The printout of my reservation says that HI has a "Reservation Price Summary. Best Price Guarantee - find a lower price for our hotels elsewhere and your first... More 

Helpful?
1 Thank Kathy M
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your candid remarks regarding the Best Price Guarantee program. All IHG branded Hotels are aware of the Best Price Guarantee and how it is to be implemented at their specific hotel. There are parameters and guidelines that are defined when using this option to insure you can take advantage of this offer. According to FAQ... More 

Louisville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

Great Room. Large room with 2 sections and a wonderful bed and pillows. Clean and very good staff. Room temp was perfect. Close to freeway with easy on and off. Well lighted parking lot. Free fast Wi-fi.

Helpful?
1 Thank Valk4m3
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your comments with our readers. We are delighted that you enjoyed your stay and many of the complimentary extras. Our wifi has a 40M upload and down load which is extremely important to our corporate and leisure guest alike. We know that you have a lodging choice and it is our hope that you... More 

Level Contributor
167 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
4 of 5 stars Reviewed December 6, 2015

Stayed at Holiday Inn Express for two nights after Thanksgiving with the family. Hard to find on a Thursday night - signage on the road is fine, but the conference center parking lot is dark, little lighting and concrete medians to watch out for when driving into the center. Finally at the drop-off area of the center there is a... More 

Helpful?
Thank TravelerofNJ
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for the detailed comments of your stay with us. You covered every aspect of your experience with us and we are grateful for your candid review. Extra items are always available and can be directly to your suite whether it is our hotel or another, please contact the front desk to have these items brought to... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed November 29, 2015 via mobile

Large pool is great. Breakfast is great. Staff was great. I'm not sure what the plan was for the room layout. I sprung for the "Executive Suite" because I thought it would offer a little more space. There is more space. The bathroom is tiny. You can't get in there without getting pretty intimate with the toilet. There is no... More 

Helpful?
Thank John M
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We greatly appreciate your comments regarding the Hotel. When the hotel was designed, the owners needed to follow the layout plan that IHG chooses for the different brands it represents. Bathrooms seem to be a sticking point and I believe that in the last five years the Industry has recognized the need to develop a more modern and... More 

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