We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Mentor (Lamalfa Conference Center)

Certificate of Excellence
Hotel website
Hotel deals
5785 Heisley Road, Mentor, OH 44060
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work directly with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Holiday Inn Express Mentor (Lamalfa Conference Center)
Professional photos View all
Browse nearby
Holiday Inn Express Mentor (Lamalfa Conference Center)
Add Photo

178 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    121
    33
    11
    7
    6
See reviews for
66
29
7
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (178)
  • Mar-May only
    (45)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (28)
All months
Salt Lake City, Utah
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

When in town for business I usually stay at the Holiday Inn Express LaMalfa so this time when visiting Mentor for a family reunion I figured there was no better place to stay then here as well. I was right! It had been several years since we all got together for a reunion and the last thing I wanted was... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Shawn O, Thank you for sharing your experience with our readers. We greatly appreciate your comments regarding the staff and how we all work together to make a guest's stay memorable. We treat people how we want to be treated and it is easy to be positive in your work when you love what you do. We are definitely... More 

Dayton, Ohio
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Got room 127 down by the pool and breakfast room. The evening was scary noisy with many groups of boys in and out of the pool area. Fortunately that quieted about 10pm and all was good. Great Hotel. Great Service. Price was good enough for a drop-in traveler on Saturday night. What kind of fake cheese is in those breakfast... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Mr. Rohrer, Thank you for taking the time to share your thoughts regarding your stay. Our hotel has and enforces the 10:00 PM quiet policy. We understand that not everyone that is staying is here for a wedding or one of the other events at LaMalfa Convention Center and we want all our guest to have a good time... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Having stayed a total of seven weeks in three months, I'll say this hotel staff goes out of their way to make you as comfortable as possible. "Mama Maria" as she is known starts your morning with good cheer and a home style way about her during a decent breakfast that fills the tummy. Erin is sweet and great conversation... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Obi-Too, Thank you for taking the time to give our TripAdvisor readers a glimpse into our facility. We are very lucky to have the great staff we do. It is very difficult to find employees/ colleagues who want to pursue careers in customer service. We began cross training In April and it actually seems to improve moral among our... More 

South Yarmouth, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a long day of driving, this hotel was a welcome surprise. It was clean, friendly, and had a beautiful indoor pool. At breakfast Maria was attentive to our needs, greeted everyone, and was very pleasant. It was a very enjoyable Holiday Inn Express.

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments regarding your stay. Our pool was newly resurfaced in December with a new finish that enhances the water for a bluer hue and the guest really seem to notice. It was great to hear that you enjoyed our breakfast and our hostess was attendant to your needs. We know that you have a... More 

Lancaster
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

WE wished we could have stayed longer- The room was really nice and close to many restaurants. Since we were only passing through we didn't get to use many of the services offered. The breakfast in the morning was wonderful, especially the cinnamon rolls.

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Larry W, We would love to have you come back and for a longer stay! Thank you for taking time out of your busy schedule to post a review, we greatly appreciate your comments! ' Be sure to stop back and I will set aside some of those cinnamon rolls for you to take with you! Best Regards, Debora... More 

Wapakoneta, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed for just one night, but it was very pleasant. The room was clean, good lighting, THE CURTAINS ACTUALLY OVERLAPPED SO NO UNWELCOME MORNING LIGHT FILTERED IN, beds and pillows were very comfy. The ladies at the breakfast bar were the most personable and friendly I've encountered in my many hotel stays. Even though we got to the breakfast... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Anne N, Thank you for such a wonderful review. Guest comments have such an impact on a staffs performance that I share guest comments and IHG scores with our staff so we can continue to provide to you and other guests the level of service you expect and deserve. Sincerely, Debora M. Neath General Manager More 

Horseheads, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very clean and friendly. Breakfast bar was terrific Maria does and outstanding job. Pool looked great but didn't get a chance to use it. Cash bar was also very good. Would stay here again. I enjoyed the automated pancake machine.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear LaxDad23, We appreciate you taking the time to review our hotel. Your feedback helps readers make a lodging choice when traveling and we greatly appreciate your contribution. Our staff works hard to create a welcoming environment for all of our guests. Glad to see you enjoyed the pancake maker! I think the adults like pushing the buttons as much... More 

Pune, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed there for 3 days...the room was awesome...very clean. Great services and at walkable distance from restaurants, dollar store, etc. I wish to place on record the services offered by Maria during breakfast where she would help selflessly to provide you whatever you need. Overall a great stay!

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time let our readers know about your stay. We were glad to hear that you noticed Maria's willingness to put others first with her loving and caring manner. Thank you for your positive comments and we look forward to seeing you in the future. Best Regards, Debora M. Neath General Manager More 

Westerville, Ohio
Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We stayed for a quick overnight and were pleasantly surprised. Clean, beautiful room, quiet, close to restaurants and movies. Really nice location. Friendly staff. It was a really refreshing, relaxing visit. Huge conference center attached to the property.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for the comments. We appreciate you sharing your experience with our readers. Reviews make such an impact on our services and reputation and we greatly appreciate when a guest takes the time to let us know about their stay. We look forward to your next stay some time in the future and we hope... More 

Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 18, 2015

Husband and I stayed two days from May 15-17, nice staff, very clean room and spacious. Loved the breakfast, never seen anything like the selections. I have stayed at Mariott's , Hampton Inn, LaQuinta, first time at Holiday Inn express, we are impressed. Will definitely stay again and look for this hotel in other locations. Also please keep hiring people... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Stephanie P, Thank you for taking the time to share your experience with our guests. We are excited that we impressed you with the Holiday Inn Express brand from IHG. Our staff works hard to win your loyalty and hopes that you will visit us again in the future. We have been hiring some new staff members as others... More 

Questions? Get answers from hotel staff and past guests. Ask a question

60 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (54)
Viewed
Hotel & grounds (13)
Viewed
Pool/beach area (2)
Viewed
Dining (3)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (21)
Viewed
Bathroom (1)
Viewed
Other (12)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay