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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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183 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Carpentersville, Illinois
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The staff was extremely nice! Hotel was very clean. Didn't get to use the pool but it was huge and clean! Kids were upset to not use it. The women that set up the breakfast was very nice and helpful! Breakfast was yummy! Pancakes, sausage, biscuits and gravy, muffins, cinnamon rolls and more 😊

Was this review helpful? Yes 1
Indianapolis, Indiana
5 of 5 stars Reviewed 5 days ago NEW

In town for business meeting with children in tow. Kids loved the beautifully clean pool and it is the largest and prettiest we have seen in a long time. Hotel staff has a can do attitude. Breakfast is included and was delicious and plentiful. Nice value at this hotel, nice people, clean and spacious room. You cannot go wrong staying... More 

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

Best hotel for the price. After 13 hour drive it was wonderful to check in at this hotel. Room was very spacious, clean and smelled fresh. Very comfortable nights sleep. Breakfast was very nice my kids loved the eggs and with all the choices every one found something they liked .

Was this review helpful? Yes 2
Wooster, Ohio
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

They went above and beyond here! Super clean and friendly. They are doing renovations which we weren't aware of but overall a good place. Will stay again. Breakfast was pretty good and they ladies there were so helpful!

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Daphnee, Thank you for sharing your comments with our readers. We are doing a little light improvements here and there to keep our hotel fresh and appealing. Our contractor are meticulous in keeping everything clean and neat and we hope you were not inconvenienced in any way while you were with us. Our breakfast staff and front desk staff... More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We spent 2 nights in a Queen Executive Suite for a wedding. We appreciated the roominess of the suite. The sitting room had a large couch, 2 chairs, sink, refrigerator, microwave, and a TV. The bedroom also had a TV. The bathroom was tiny and the tub's handicapped grip was duct taped on. Luckily, we didn't need to use it.... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Judy H, Thank you so much for your comments regarding your stay. I sincerely apologize for the inconvenience with the washcloth bar in your tub unit. This is not a HC grab bar, although it is mistaken for one it is indeed a washcloth holder. A grab bar is secured at the outside rear of the tub unit using... More 

Salt Lake City, Utah
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When in town for business I usually stay at the Holiday Inn Express LaMalfa so this time when visiting Mentor for a family reunion I figured there was no better place to stay then here as well. I was right! It had been several years since we all got together for a reunion and the last thing I wanted was... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Shawn O, Thank you for sharing your experience with our readers. We greatly appreciate your comments regarding the staff and how we all work together to make a guest's stay memorable. We treat people how we want to be treated and it is easy to be positive in your work when you love what you do. We are definitely... More 

Dayton, Ohio
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Got room 127 down by the pool and breakfast room. The evening was scary noisy with many groups of boys in and out of the pool area. Fortunately that quieted about 10pm and all was good. Great Hotel. Great Service. Price was good enough for a drop-in traveler on Saturday night. What kind of fake cheese is in those breakfast... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Mr. Rohrer, Thank you for taking the time to share your thoughts regarding your stay. Our hotel has and enforces the 10:00 PM quiet policy. We understand that not everyone that is staying is here for a wedding or one of the other events at LaMalfa Convention Center and we want all our guest to have a good time... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Having stayed a total of seven weeks in three months, I'll say this hotel staff goes out of their way to make you as comfortable as possible. "Mama Maria" as she is known starts your morning with good cheer and a home style way about her during a decent breakfast that fills the tummy. Erin is sweet and great conversation... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Obi-Too, Thank you for taking the time to give our TripAdvisor readers a glimpse into our facility. We are very lucky to have the great staff we do. It is very difficult to find employees/ colleagues who want to pursue careers in customer service. We began cross training In April and it actually seems to improve moral among our... More 

South Yarmouth, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a long day of driving, this hotel was a welcome surprise. It was clean, friendly, and had a beautiful indoor pool. At breakfast Maria was attentive to our needs, greeted everyone, and was very pleasant. It was a very enjoyable Holiday Inn Express.

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments regarding your stay. Our pool was newly resurfaced in December with a new finish that enhances the water for a bluer hue and the guest really seem to notice. It was great to hear that you enjoyed our breakfast and our hostess was attendant to your needs. We know that you have a... More 

Lancaster
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

WE wished we could have stayed longer- The room was really nice and close to many restaurants. Since we were only passing through we didn't get to use many of the services offered. The breakfast in the morning was wonderful, especially the cinnamon rolls.

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Larry W, We would love to have you come back and for a longer stay! Thank you for taking time out of your busy schedule to post a review, we greatly appreciate your comments! ' Be sure to stop back and I will set aside some of those cinnamon rolls for you to take with you! Best Regards, Debora... More 

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