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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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149 reviews from our community

Traveler rating
    104
    23
    10
    6
    6
See reviews for
58
22
7
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Was having a bad day the second I walked threw the door the Lady at the desk was spot on with her personality! Second room was GREAT! The next morning the breakfast lady working was so social and friendly! It was great experience normally I stay at a different Hotel chain normally I can tell you when I'm in town... More 

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Southport, North Carolina
1 review
5 of 5 stars Reviewed 6 days ago NEW

We have stayed here several times in the last year. Nice place and Maria in the breakfast bar is the best. Will certainly return and suggest you do too. Location is very convenient to everything in the area

Was this review helpful? Yes
Memphis, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Breakfast bar was great especially Maria. very friendly and had everything you could want. very clean. also Dan in the area for evening snacks. food and drink were outstanding. Dan made everyone feel right at home.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us as well as the Tripadvisor readers know about your stay with us. We greatly appreciate customer feedback as t helps us to keep creating Great Hotels Guest Love! Sincerely, Debora M. Neath General Manager More 

Vacaville, California
1 review
5 of 5 stars Reviewed 2 weeks ago

This was the second time I've stayed at this hotel. Both times have been wonderful. The check-in staff was professional and friendly. Maria in the breakfast room makes the start of the day an enjoyment. And the hospitality room with Dan ends the day with a smile and laughs. The rooms are clean and equiped with everything you need from... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Kris M, Than you so much for the comments regarding our hotel. We hand pick the best of the best to work at our facility and we do not hire just to fill an opening. It is important to find the right people for the right position, this makes all the difference in maintaining, selling and promoting our facility.... More 

The Black Hills, South Dakota
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently spent a week at this hotel & it is an OUTSTANDING facility. The staff is EXCELLANT from the very first stop at Check in. MARIA runs an AMAZING breakfast bar and is the MOST ATTENTIVE from any that I have ever been in. If you dont have a GREAT Day after starting your day there, then something is... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Randy J, WOW! We are extremely excited that you enjoyed your stay with us. Our staff goes out of their way to make every guest feel important. We treat people how we want to be treated with respect and we extend "Old Fashion" values. Something that is sorely lacking in today's society. We greatly appreciate you taking the time... More 

Burgoon, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

I stay at the Holiday Inn Express in Mentor for several days every month. The staff is friendly and professional and make sure you feel welcome every time. The rooms are clean and very well kept. Beds are comfortable and conducive to a good night's sleep. The breakfast bar is great and the attending staff are very welcoming and made... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your positive comments. We greatly appreciate when, you the guest take time to let us know how we are doing. Our staff goes out of their way to make you feel warm, at home and welcome. We look forward to your next visit! Sincerely, Debora M. Neath General Manager More 

Houston, Texas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 20, 2015

I spent 2 nights at this hotel. The location is very convenient, close to plenty of restaurant options, shopping, gas etc. We were greeted at 2am by a very nice and helpful man at the front desk. The beds are super comfortable and unlike most of my hotel stays, the hotel was very quiet when it was time to sleep.... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your positive review of our hotel. It was an absolute blessing the day Maria showed up and asked for an application. Maria's enthusiasm and caring nature are all genuine. She thoroughly enjoys her job and it definitely shows. I sincerely apologize for the housekeeping issue, we are currently putting the new girls through a in... More 

1 review
5 of 5 stars Reviewed February 16, 2015

I only stayed one night at this very nice hotel. Though I didn't leave my room pretty much till the next morning, when I had breakfast the breakfast cook Maria was just a joy and very pleasant company! She was very helpful and easy to talk to. Very friendly!

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We LOVE our Maria! Best Regards, Debora M. Neath General Manager More 

Lancaster, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2015

Spent 2 nights there again this week. The staff is excellent, the grounds and the building are neat and clean and the rooms are comfortable. There is plenty of space in the suites and the beds are very comfortable. The breakfast bar is great and the staff working it are friendly and very welcoming. There are plenty of good places... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Martywhelan, Thank you so much for taking time to let us know about your stay. We were happy to hear that you enjoyed our expansive breakfast, the staff and the comfortable size of the guest rooms. We appreciate your sediments and will be sure to share your comments with our staff. We know that you have a choice when... More 

Newton, Iowa
1 review
5 of 5 stars Reviewed February 13, 2015

I spent 42 days out of the last 90 days staying at this hotel. Throughout my stay the front desk, housekeeping and kitchen staff were ALWAYS friendly, helpful and professional. The morning breakfast crew was ESPECIALLY great, helping me to feel cared about and well taken care of. They went the extra mile to make sure I was always well... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Mountain N, Thank you for taking the time to let our TripAdvisor guests know about your stay. We value and appreciate our breakfast staff as well as our front desk and housekeeping staff. We all work hard to create a hotel that guest love. We are excited that we exceeded your expectations and we will look forward to a... More 

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