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Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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Certificate of Excellence 2014
Holiday Inn Express Mentor (Lamalfa Conference Center)
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144 reviews from our community

Traveler rating
    99
    23
    10
    6
    6
See reviews for
57
22
7
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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    (144)
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Burgoon, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

I stay at the Holiday Inn Express in Mentor for several days every month. The staff is friendly and professional and make sure you feel welcome every time. The rooms are clean and very well kept. Beds are comfortable and conducive to a good night's sleep. The breakfast bar is great and the attending staff are very welcoming and made... More 

Was this review helpful? Yes
Houston, Texas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent 2 nights at this hotel. The location is very convenient, close to plenty of restaurant options, shopping, gas etc. We were greeted at 2am by a very nice and helpful man at the front desk. The beds are super comfortable and unlike most of my hotel stays, the hotel was very quiet when it was time to sleep.... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I only stayed one night at this very nice hotel. Though I didn't leave my room pretty much till the next morning, when I had breakfast the breakfast cook Maria was just a joy and very pleasant company! She was very helpful and easy to talk to. Very friendly!

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We LOVE our Maria! Best Regards, Debora M. Neath General Manager More 

Lancaster, Ohio
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent 2 nights there again this week. The staff is excellent, the grounds and the building are neat and clean and the rooms are comfortable. There is plenty of space in the suites and the beds are very comfortable. The breakfast bar is great and the staff working it are friendly and very welcoming. There are plenty of good places... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Martywhelan, Thank you so much for taking time to let us know about your stay. We were happy to hear that you enjoyed our expansive breakfast, the staff and the comfortable size of the guest rooms. We appreciate your sediments and will be sure to share your comments with our staff. We know that you have a choice when... More 

Newton, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I spent 42 days out of the last 90 days staying at this hotel. Throughout my stay the front desk, housekeeping and kitchen staff were ALWAYS friendly, helpful and professional. The morning breakfast crew was ESPECIALLY great, helping me to feel cared about and well taken care of. They went the extra mile to make sure I was always well... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Mountain N, Thank you for taking the time to let our TripAdvisor guests know about your stay. We value and appreciate our breakfast staff as well as our front desk and housekeeping staff. We all work hard to create a hotel that guest love. We are excited that we exceeded your expectations and we will look forward to a... More 

Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at Holiday Inn Express in Mentor Ohio when a snow storm forced us to pull over for the night on 1/8/15. The rooms were very clean. We got up the next morning and had breakfast before hitting the road again. Maria in the dining area was EXTREMELY nice. She was so personable and really went out of her... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, You are AWESOME for taking the time to let us know about your stay and your experience with Maria. Maria is a GEM and we plan on keeping her for as long as she wishes to stay. In today's society it is very difficult to find customer service oriented people, so when we do we make sure they... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

I've stayed here a dozen times and it's always a great experience. From the complimentary after hours snacks and cash bar to the clean and nicely-appointed rooms, I'm a fan! The ladies (Maria & Erin) at the breakfast bar are just groovy! Highly recommended!

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Benjamin A, Thank you for noticing Erin and Maria, our breakfast hostesses, like all of our staff they are outgoing, caring and know how to deliver outstanding customer service. Thank you for the special recognition! We look forward to having you as our guest in the future and I'm sure Maria and Erin will be waiting with a warm... More 

Miamisburg, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2015

We were in town, with three kids, for a funeral and this hotel exceeded our expectations. VERY clean bathrooms, VERY comfortable beds, VERY friendly staff, VERY roomy adjoining suites. With several more elderly grandparents, we'll unfortunately probably be back in town in the not-too-distant future and wouldn't consider staying anywhere else. Our five-year-old even asked if we could make this... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear BP_C0Exec, Please accept our sincere condolences on the loss of your loved one. We understand that not everyone staying with us is here to attend a wedding or special event and our staff is sensitive to those occassions. We are beyond words with your gratitude towards our facility and our staff. We would be honored to be your home... More 

expat
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed January 5, 2015

This Holiday Inn Express (Conference Center) is about a 10 minute drive from the Kirtland, Ohio sites. Clean adjoining rooms, good breakfast, friendly staff, and a clean complimentary baby crib made our short stay enjoyable. While we did not stay long enough to enjoy all the property has to offer, I'm sure we would have also been pleased. This is... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear expat, Thank you for taking the time to tell us about your stay. We are happy to hear that you found the accommodations and the staff to your liking. We hope that you will return for a visit on your next trip to the Kirtland area. Best Regards, Debora M. Neath General Manager More 

dublin, NH
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 29, 2014

This hotel was excellent. The staff at front desk extremely helpful and Maria in breakfast room was amazing Pleasant and helpful. Beds were comfy and room immaculate Would stay here again. Actually this trip added on a day Highly recommend this place.

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for the wonderful comments. Maria is a gem and we are thankful to have her. Always upbeat and smiling. Our housekeeping staff keeps each room looking new and fresh as the day we opened. We want every guest to feel like they stepped into a new hotel, so our owners keep everything from the... More 

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Number of rooms: 76
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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