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Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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Certificate of Excellence 2014
Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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132 reviews from our community

Traveler rating
    88
    22
    10
    6
    6
See reviews for
50
22
7
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Bellevue
2 reviews
4 of 5 stars Reviewed 1 week ago

Staff here go out of there way to accomodate, even the General Manager. She was very down to earth. Family atmosphere. Two wonderful ladies on breakfast duty, Maria being one of them. Will stay here again if in area.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Christine K, Thank you for such uplifting comments. Our staff lives by the motto to "treat people how you would like to be treated" We are a family oriented business. Owned and operated by the LaMalfa Family our staff members are truly a part of a family here. Some of our team members are actually siblings and everything we... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Very nice and up to date. Really nice lounge area in the lobby with happy hour and snacks. Great pool area! Made our way down to breakfast in the morning to an assortment of complimentary items. Always nice when you can relax and let the hotel take some of guess work out of your trip. Many great restaurants within walking... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let our readers know about your stay. I see you had the opportunity to enjoy some of the Hor dourves, canapes, light snacks and desserts that our conference center provides for their guests. Our pool is currently undergoing a face lift and will be ready to wow you on your next... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

the hotel is very clean and the staff was very friendly and helpful and whenever I come back to town will definitely stay here and would recommend to anyone else who Is looking for a place to stay !!!!!!!!!πŸ˜„πŸ˜„πŸ˜„

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Jasoncapp, Thank you for taking the time to let our readers know about your stay. Thank you for noticing our housekeeping staff, our ladies are second to none and our front desk agents go out of their way to make sure your stay is awesome! We look forward to seeing you in the future. Sincerely, Debora M Neath General... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Soon as we walked in you no tie how nice and clean the hotel is. They had a nice lounge for happy hour. Our room was really nice and clean as well. We were only in town for short time but will stay there again when we come back.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Danj2000, Thank you for taking the time to share your experience with our readers. We are glad you had the opportunity to visit with us a while and enjoy the welcome reception sponsored by LaMalfa Center. Our housekeepers do an outstanding job and we are thankful for each one of them. We know that you have a lodging choice... More 

Loveland, Ohio
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was updated, clean, and with newer interior. The staff was friendly and accommodating. It was the perfect place for our Thanksgiving weekend in Cleveland area, and a good value for the price.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Chuck V., Thank you for taking the time to let our readers know your thoughts regarding your stay with us. Our motto is to treat people how you want to be treated and We Do!. We will look forward to a return visit in the future, perhaps Christmas! Our conference center and hotel does an outstanding job in getting... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This holiday inn express is all about service with a smile. The food for breakfast served by Maria is delicious. Bacon crisp, eggs not too overdone, etc. she is organized and the dining area is clean and delightful. The front desk is also happy to go out of their way to accommodate. The hotel staff and housecleaning when they promise... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Waterops1, Thank you for taking the time to let us know about your stay with us. We appreciate it when a guest takes the time acknowledge special staff members that made their stay more enjoyable. We hope that you will visit us again soon! Sincerely, Debora M. Neath General Manager More 

Mentor, Ohio
2 reviews
4 of 5 stars Reviewed 4 weeks ago

During my recent visit to this location, I found that two of their staff in particular were extremely helpful, beyond the call of duty. Tairi & Debora were very friendly and helpful. Please reward these two exceptional employees. Thank you.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear psabin, Thank you for letting our readers know that we exceeded your expectations in customer service. Our staff lives by the code "treat people how you want to be treated". Once again thank you for your comments and we look forward to having you as our guest in the future. Sincerely, Debora M. Neath General Manager More 

Dublin, Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2014

We stay at the Holiday in Express (Lamalfa Concerence Centre) several times a year, while visiting our son at Lake Erie College. The hotel is always clean and the rooms are suites so there is plenty of room to relax. We have always had good service, but this last visit was exceptional. The breakfast was very good. Maria and Anna... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Kristi S., Thank you for taking the time to let our readers know about your experience during your stay with us. We had taken initiative after viewing our scores and made several positive moves in placing the right people in the right position. I separate the hoot owls from the roosters. Those who excel better during the day are... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2014

We have stayed at this Holiday Inn Express numerous times and have never been disappointed. The rooms are very clean and nicely decorated. The breakfast has a good variety of breakfast items. The staff is friendly and efficient (especially the manager, Deborah). We have stayed here when going to the Cleveland Clinic and found it to be an easy commute... More 

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Joan G, We are thankful that you have taken the time to let our readers know about your recent stay. We greatly appreciate the fact that you choose our hotel which is approximately 25 miles from the Cleveland Clinic. It is an easy commute down the shoreline and several extra's make us a great choice over the hotels in... More 

Cleveland, Ohio, United States
1 review
5 of 5 stars Reviewed October 7, 2014

My son and daughter in law chose the La Malfa Centre and Holiday Inn Express in Mentor due to the reputation and the location of the hotel with the party center. The manager Debora Neath was outstanding and dealt with everything from the reservations to the gift bags and was personally involved in checking in most of our guests. The... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Edward Z, We really appreciate when guest take the time out of their busy schedule to let other Tripadvisor readers know about their stay. Our staff's goals are to make every guest feel important during their stay with us. It is all about treating people how you want to be treated. Being attached to a 60,000 sq ft convention... More 

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $
Number of rooms: 76
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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