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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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157 reviews from our community

Traveler rating
    109
    26
    10
    6
    6
See reviews for
61
24
7
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here for over a week whilst on business from the UK. I really could not faulty the hotel, certainly for cleanliness and presentation. The staff very very attentive during my stay, especially a lovely lady called Maria in Breakfast, whom made me feel at home every day I saw her, which goes a long way for any traveller... More 

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Indio, California, United States
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great amenities. This place would be good for a long term stay, in fact, there were several business people that were staying there for a two week training session. We had a suite which had a king size bed, a kitchenette and 2 tv's, one in the sleeping area and one in a nice sitting area. This place had a... More 

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Herrin, Illinois
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We found this hotel to be a great one night stay on our way to Niagara Falls New York From Southern Illinois. Best part of our stay was BREAKFAST and the Lady taking care of all who came in for breakfast. Her name was Maria so polite and caring she makes a return trip there a pleasure if only all... More 

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Dayton, Ohio
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped here at the last minute, at the end of a lengthy road trip. We walked in to a quiet, nicely-appointed lobby and attentive staff. We were exhausted, so we went straight to our room. The room was rather large and divided into two sections, like a suite. It was clean, with a mini-kitchen and sofa in the "living"... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your detailed comments regarding your stay. We are a Holiday Inn Express Hotel & Suites, which means our rooms are larger than most Expresses or full service hotels. We recently expanded our cable service to three times what is required by IHG. We listen when you the guest let us know what you would... More 

Owosso, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

I recently spend several days in Mentor, Ohio. I stayed at the Holiday Inn Express and found their service to be excellent. I was particularly impressed with the "Hot Breakfast" and was well taken care of by Maria. There are many types of restaurants within easy walking distance of the motel. The pool in huge and the exercise room was... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear James H. Thank you for sharing your comments regarding our hot breakfast . IHG has come a long way over the years in how we view breakfast. I sense there are more changes coming. Why would you ever want to stay at a full service property and pay for breakfast when you could search for Holiday Inn Expresses and... More 

1 review
5 of 5 stars Reviewed 1 week ago

Nice hotel, pleasant staff. Well run and tasty breakfast. Maria, the woman in charge of breakfast, was very pleasant and helpful. The kids enjoyed the complimentary cookies in the lobby. We all enjoyed the free wifi.

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Aero l, We appreciate your comments. Our breakfast hostess Maria is an awesom and unique lady. Her enthusiasm is so contageous that you simply cannot have a bad day when she is around. Her outgoing, caring and exhuberant nature are an inspiration to all of us and we are grateful to have her! Thank you for making her day!... More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Stopped in on route home from Nashville and we were more than pleased with the hotel and in particular with Maria, our hostess in the casual lounge and again at the breakfast room. She went out of her way to serve and be a most gracious and friendly hostess. Felt like we were welcomed into her home.

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Ken P, I think we could definitely say………………Mission accomplished! Best Regards, Debora M. Neath General Manager More 

Stevensville, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

We live out of state and stay here when visiting family in the area. The staff is always extremely polite and courteous. The clean suite rooms are very large and include sink, refrig. and micro. The front of the room offers ample space and seating for small gatherings as well. The pool, exercise room and laundry facilities are all very... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Jim O, We greatly appreciate you taking the time to be so detailed with your experience. We rely on personal experienced to help promote our facility and you have exceeded our expectations! We are blessed to have such an outstanding staff members. Our housekeeping staff is lead by our Executive Housekeeper Gloria, who scores are the highest in cleanliness.... More 

Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Was having a bad day the second I walked threw the door the Lady at the desk was spot on with her personality! Second room was GREAT! The next morning the breakfast lady working was so social and friendly! It was great experience normally I stay at a different Hotel chain normally I can tell you when I'm in town... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your experience with us. Your comments support our core belief to treat others as we would want to be treated. It is important to make sure that we are delivering consistent service to you, our guest and your comments reflect that we are accomplishing our goals in delivering Great Hotels Guest Love. Best Regards,... More 

Southport, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

We have stayed here several times in the last year. Nice place and Maria in the breakfast bar is the best. Will certainly return and suggest you do too. Location is very convenient to everything in the area

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We appreciate you taking the time to share your comments with us as well as our TripAdvisor readers regarding your stay with us. Our breakfast bar team is awesome and we look forward to your return. Best Regards, Debora M. Neath General Manager More 

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