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All 9 Mentor hotels

Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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82%
Ranked #2 of 9 hotels in Mentor
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Melodicflowers
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118 people have reviewed this hotel

Traveler rating
    77
    19
    10
    6
    6
See reviews for
45
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Worth the short drive off of 90. Had to see if the reviews were exaggerated and absolutely they are spot on! Amazing luxury for a bargain price. Pool very elegant, breakfast extra great, room furniture high end. Felt like a five-star resort.

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are delighted that you chose to believe in the positive reviews regarding our facility. We truly do go out of our way to make your stay all it should be and then some. Making sure the right staff member is working in the right position and the right shift is important. Not everyone is a rooster, and... More

1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Amazing staff that was always helpful. Stayed for a month and it felt as close to home as it possibly could be. Rooms are very clean and the cash bar down in the lobby is cheap and has a great bartender.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are delighted that you enjoyed your stay with us. The welcome reception you enjoyed is hosted by LaMalfa Center. Because we are attached to the 60,000 sq. ft convention center, most people think of us as a full service hotel instead of an Express hotel. We are glad that you enjoyed your stay with us and the... More

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Great experience. All the front desk personnel were friendly and helpful. When a problem arose in my room they upgraded me and moved all my luggage for me. All in all it was a great time and I would highly suggest it to anyone

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, It was our pleasure to assist you with your stay. There are times when we find it necessary to move a guest. Many guests are here on business and their time is valuable so once we place a call to a guest that we need to move their guest room everyone from the front desk to the Executive... More

Aurora, Ohio
1 review
4 of 5 stars Reviewed 1 week ago

A highlight of our stay was the hospitality and friendliness of Jackie, the lobby lounge attendant who was on duty Wednesday afternoon August 23. She was very solicitous of our needs, did a great job explaining the lounge offerings, and made us all feel very comfortable. She is a great representative for the Lamalfa organization.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for mentioning one of our associates by name. Jackie is the hostess on the weekends for our wedding welcome reception. Her infectious smile and lilting laughter can't keep you from smiling when you hear her. Letting us know which employees provide you with outstanding service during your stay affords us the opportunity to reward the employee... More

earlville, ny
Top Contributor
108 reviews 108 reviews
26 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here when traveling, Choose this place based on location alone. This hotel is elegant! Room so plush! Very quiet hotel, halls are carpeted in a rich plush carpet. The layout of room is suite, so there is a separate sitting area. Awesome beds and pillows. Shower products were high end! Good water pressure. Very clean hotel every where. Breakfast... More

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are excited that you enjoyed your stay with us. It was our pleasure to provide you with 5 star hotel accommodations during your stay. Everyone from the owner to our staff members take pride in where we work. Front desk staff keeps our lobby and entry way orderly and fresh while housekeeping stays on top of the... More

Albany, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed here while in town to watch baseball at Classic Park. The hotel was clean, modern and looked new. Breakfast was decent although barely enough seating for the number of people staying there. Had trouble with the air conditioner not cooling the room the first night. Turns out the curtains were too long and blocking air flow. I personally... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your experience with us as well as the TripAdvisor readers, we greatly appreciate your comments. We are currently exploring several avenues to correct the issue with the drapes and appreciate you taking the time to let us know. Our guest room restrooms were designed with an open format to create a more open and... More

Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 3 weeks ago

Needed to stay in the NE Ohio region and couldn't believe this was one of the few hotels available. There must have been a lot going on because the suite we booked was one of only a few left. At $299 a night, the amenities had better be nice. They were! Walked into a living room with a nice flat... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We appreciate your comments regarding your stay. I see you were actually a guest in our Queen Penthouse. This room is very spacious and our staff at times has had to explain what a bidet is used for even to some of our adult guests. Bidets are generally a european fixture and we do have quite a few... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My bride and I stayed here on our honeymoon trip around Lake Erie. While I wouldn't exactly call this a romantic getaway, it served its purpose for a night. The hotel was beautiful, the room large and with lots of stuff in it for use, and it was very clean. The staff was friendly as well. We were disappointed that... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest Thank you for your comments. Our hotel is located in the hub of the corporate district in Mentor, but we do have a wide variety of guest who visit with us from tour groups, seminars, reunions and of course the wedding venues. Our staff goes out of their way to make every guest feel special and enjoy their... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

A great HI property, one of the nicest & all suites! Great breakfast, even sat at outside patio tables, surrounded by roses. The room was huge, the beds & pillows were excellent! Restful stop, w/ a pretty and sparkling clean pool. Would definitely stay again, good restaurant choices & movie theatre within walking distance. My only issue was finding the... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your comments. We are glad that we had the opportunity to exceed your expectations. I am sorry you felt the directions were confusing I pulled them from the web site. They do state .3 mile on the left next to McDonalds. I will look into seeing if I have enough character space to add... More

Des Plaines, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

From the time I checked in I was treated like gold. As a platinum member I appreciated that. This hotel was the cleanest I have ever been. From the front desk to the maids the staff was so friendly and courteous. I felt better here than at home. I didnt want to leave If ever in Mentor I highly recommend... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments. We are glad we had the opportunity to provide you with such a positive experience and make you feel at home. Our staff will look forward to having you as our guest when you return, Sincerely, Debora M. Neath General Manager More

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 
Number of rooms
76

Questions & Answers

Questions? Get answers from Holiday Inn Express Mentor (Lamalfa Conference Center) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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