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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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169 reviews from our community

Traveler rating
    113
    32
    11
    7
    6
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63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Husband and I stayed two days from May 15-17, nice staff, very clean room and spacious. Loved the breakfast, never seen anything like the selections. I have stayed at Mariott's , Hampton Inn, LaQuinta, first time at Holiday Inn express, we are impressed. Will definitely stay again and look for this hotel in other locations. Also please keep hiring people... More 

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WNC
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My stay was great as usual here. The breakfast was well attended for the most part, and the host staff was great. My only complaints were not having the reception all of the days I stayed( they said it was because the convention center didn't have any events--fine, but don't advertise it as a regular benefit), and the room staff... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Nice to hear you had a great stay! I am truly sorry about the evening reception, they are sponsored by our Conference Center and its rare that they do not have appointments, but we must conform as the conference center holds the liquor license, this is why this event is not advertised. There are a variety of sports... More 

Mentor, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

It was a very nice hotel and the rooms were large and comfortable. There's a breakfast buffet with a very nice and friendly lady named Maria that takes care of the food there. I liked having the couch in the living room area so that when co-workers come to visit there's a place to sit other than the bed.

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to share your stay with us, we appreciate when guest take the time to do so. Our hotel is an all suites facility so you get a little more sq. ft. with our rooms and that means a separate sitting area from the bedroom area. Maria is a people person and it... More 

Senior Contributor
30 reviews 30 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff were friendly. Hotel was clean and beds were nice. Breakfast was standard fair. Heard pool was cold and it was... please warm it up. Only bad thing about hotel. Close to shopping and movies. Nice drive into Cleveland for baseball and a lot cheaper then hotels in city. We will stay again.

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GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for staying in the "burbs" during your visit to Cleveland. Destination hotels or those hotels that are in an area where venues dictate the price can be costly. If you do not mind the drive, you can find better deals if you search around 25 miles from your destination. Our pool is a state of the... More 

Asheville, NC
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After driving for hours from Asheville, we were extremely disappointed in having a very hard time gaining access to the Hotel from Heisley Road since there was no light to help. However, just within 50 feet was a road, Diamond Centre Dr that had a light which gave access to the Home Depot, Brown Derby, Steak and Shake, Sam's Club,... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear DocBunner, I am a little confused how you could mistake our entrance to our facility. There is a large marquee facing Heisley Road North & South that is an estimated at 270 sq.ft sign. This sign was larger when we first opened at approx 480 Sq. ft. Please understand that when we built the Holiday Inn Express at LaMalfa... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Refused to award my IHG points. GM claimed I was not an accomplice. I've never had this issue with any other IHG property. Rooms are dated. I would recommend the newly renovated Holiday Inn property two exits away on State Route 306. If hotel points and updated rooms are a priority, I do not recommend.

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear DougA04, Thank you for taking the time to post a review. Since it has been almost a year since you stayed with us I am not quite understanding what your issue was with our hotel. Our guest rooms are decorated with warm earth tones. I understand not everyone appreciates these colors, but IHG is launching a new design for... More 

Senior Contributor
22 reviews 22 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very clean and spacious. The suite provides more room than many hotels and the fridge and microwave are an added bonus. The design of the room, however, is not the best. The washroom sinks are located outside of the washroom, which can be a good thing, but right in front of the beds. The washroom door also... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Cdnehrider, Thank you so much for your comments. Our rooms are set up studio style with the open vanity style. We have two rooms in the entire building where this is closed off and they are located in the third floor. The original plans called to have all the bath vanities enclosed but the owners felt this created too... More 

Ravenna, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

This is an impeccably clean hotel and conference center. The staff friendliness is second to none. Along with two other couples we attended a fund raiser at the Lamalfa Center last night for the first time. We all loved the event and the hotel we will be returning next year (the food was out of this world). You are 20... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Mike C, We are excited that you were able to attend one of LaMalfa's fund raising events and have the opportunity to be our guest for the night. Thank you for letting our readers know about your experience with us. We will look forward to having you as our guest again next year! Best regards, Debora M. Neath General... More 

Augusta, Georgia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel frequently for business over the course of a year. The staff is incredibly welcoming, the rooms are clean, and they have cheap wine/beer and free (and delicious) snacks served on weeknights. The complimentary breakfast is the same as every other holiday Inn express. The walls are a bit thin, so if you aren't used to... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Babbette 12, We appreciate your positive comments regarding your stay. Thank you for noticing our staffs efforts in making you feel welcomed. I see you had the opportunity to par take of one of LaMalfa Centers evening cocktails. Our Chef's do prepare some of the most delectable morsels. I am so sorry that you were disturbed during your stay... More 

Mentor, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here for 5 nights while having our hardwood floors refinished at home. It was GREAT! The staff was very accommodating, friendly, full of suggestions, etc... The rooms were very roomy, and quiet! The morning breakfast was a great start to the day, different selections to accommodate everyone. The pool was a little cold, but was... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Debbie, Thank you so much for taking the time to let our readers know about your recent stay with us. It is always a surprise to see some of our local residence using our facility. With so many choices in the area I am grateful that you chose to stay here while completing some home restoration work. Please feel... More 

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