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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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1 room 1 guest
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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202 Reviews from our TripAdvisor Community

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Traveler rating
    140
    38
    11
    7
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • All months
    (202)
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    (45)
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Mentor, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Everything from the time you pull in until you pull out is amazing. The staff is friendly and courteous, there is always a smile on the staffs face. The room was beautiful and very clean. I have OCD very bad so I'm a clean freak. I was very impressed with the room and how clean everything was. The morning staff... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time and share your experience. We are pleased that you found our accommodations to your liking and enjoyed our breakfast. We hope that you will visit with us again in the future. Sincerely, Debora M. Neath General Manager More 

Michigan
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Last week was the first time staying at this hotel and I liked it so much that I stayed here this week as well. The rooms are spacious, clean, and comfortable. The hotel is close to Lake Erie and I like to walk along the lake when in town. I would recommend this hotel if you're looking for a nice... More 

Was this review helpful? Yes 3
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Fulltimetraveler51, Thank you so much for Taking the time to share your experience with our readers. We are happy to provide you with a hotel so close to the activities you like to do. Long walks on Lake Erie's beach and coastline is a relaxing way to end a work day and watch the sunset. We look forward to... More 

Bloomfield Hills, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited this Hotel in April and August of 2015 when I was taking my son to Lake Erie College. We decided to stay spur of the moment in April and the hotel gave us a college discount. The suite was wonderful and the price was too. Since it was under 10 minutes from the school, we decided to stay... More 

Was this review helpful? Yes 3
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Kim B, Thank you for taking the time to share your thoughts with our readers. We appreciate the accolades regarding the accommodations and the staff and we will look forward to your return visit come football season! Go Lake Erie College Storm! Best Regards, Debora M. Neath General Manager More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

If you like clean, well kept everything stay here. Breakfast a standard hard to beat and fits the need to have something substantial, yet variety for all dietary needs. Clean everything with helpful staff and a gem among the chain this Holiday Inn Express.

Was this review helpful? Yes 3
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your thoughts with our readers and we greatly appreciate your comments. Our staff takes pride in our facility and passes the results on to you, our guest. We know that you have a choice when making lodging decisions and hope that in the future you will continue to choose one of the many IHG... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I am with an organization called Cycle for Cancer, which raises money for two pediatric cancer charities. Our team was passing through the area so I called up the hotel, and Tairi at the front desk was more than helpful. We were looking for a donated room, and she asked the owner, Mike, for the go-ahead and he was super... More 

Was this review helpful? Yes 3
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Eric Y, Thank you for your comments. We are always willing to lend a helping hand to such an awesome cause. We cannot think of any fundraiser more deserving than finding a cure for a disease that has infiltrated our society in a way that it knows no gender, age or status. We greatly appreciate you championing this cause... More 

Lancaster, Ohio
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is in a great area with plenty of restaurants and shopping within walking distance. The rooms are large, clean and comfortable. The beds and the pillow selection are great. The front desk staff and the breakfast area staff are friendly, helpful and polite. They have done some recent remodeling and are keeping the hotel fresh. I highly recommend... More 

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Martywhelan, We greatly appreciate you taking the time to share your experience with our readers. Your comments prove that we are making the mark with our customer service and quality of our hotel. It is only through feed back that we can continue to create a better hotel that Guest Love! Best Regards, Debora M. Neath General Manager More 

Fairfield, Ohio
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is attached to the LaMalfa Conference Center. Our room was extremely large, with a small kitchen area and pull-out sleeper sofa in the "living" area, and our bed and bath in the "bedroom" area. Note these are *not* separated by a door. There was a better-than-average free breakfast included with the room. And the indoor swimming pool was... More 

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear cmkcmk, Thank you for sharing your experience with our readers. We appreciate your attention to detail in describing our guest rooms.The Holiday Inn Express Hotel & Suites, is attached to the 60,000 sq. ft. LaMalfa Convention Center that is known for being the premiere caterer in north east Ohio. We appreciate your comments regarding your suite and the breakfast.... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a nice place to stay. The room was clean and spacious, beds were comfortable, pool area was clean (lacks a hot tub) and main areas were well taken care of. Breakfast was what is expected food wise but the two ladies working in there were fantastic. I'd stay here again.

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Jessica H, Thank you for sharing your experience with our readers. Our staff is exceptional when it comes to the cleanliness of our hotel and the personal service we extend to you, our guest. The breakfast choices are supplied to us by IHG. Many of the items featured on the breakfast bar are required standards by IHG. Since mostly... More 

Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When we travel back to our hometown, we stay at HIE - Mentor (La Malfa) and always enjoy our stay. With any destination, the buildings and amenities, the furniture can be nice and clean ... but it is always the PEOPLE that make the difference. At La Malfa all of the staff is willing to do what they can to... More 

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear KYFlorida, Thank you for the awesome review. You have covered quite a bit for our readers and we are very grateful. Our staff is delighted that we were able to make your stay a pleasant one and we look forward to your return in the future. Safe Travels, Debora Neath General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel, by far, is superior to any other hotel we have ever stayed in. My credentials are-my husband and & I travel almost weekly for over 40 years and have stayed on many hotels. LaMalfa's staff is top notch; the rooms are exceptionally clean; the staff are always available with any help and information when needed; the cash bar... More 

Was this review helpful? Yes 3
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear hpaulyn, We greatly appreciate you taking the time to share your comments with us and our TripAdvisor readers. I am proud to inform you that we have very little turn over at the hotel. Many of our employees have been here for 13-17 years. We hire quite a few people from the local colleges who are in the hospitality... More 

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