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Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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Certificate of Excellence 2014
Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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139 reviews from our community

Traveler rating
    95
    22
    10
    6
    6
See reviews for
56
22
7
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Holiday Inn Express in Mentor Ohio when a snow storm forced us to pull over for the night on 1/8/15. The rooms were very clean. We got up the next morning and had breakfast before hitting the road again. Maria in the dining area was EXTREMELY nice. She was so personable and really went out of her... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've stayed here a dozen times and it's always a great experience. From the complimentary after hours snacks and cash bar to the clean and nicely-appointed rooms, I'm a fan! The ladies (Maria & Erin) at the breakfast bar are just groovy! Highly recommended!

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Benjamin A, Thank you for noticing Erin and Maria, our breakfast hostesses, like all of our staff they are outgoing, caring and know how to deliver outstanding customer service. Thank you for the special recognition! We look forward to having you as our guest in the future and I'm sure Maria and Erin will be waiting with a warm... More 

Miamisburg, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in town, with three kids, for a funeral and this hotel exceeded our expectations. VERY clean bathrooms, VERY comfortable beds, VERY friendly staff, VERY roomy adjoining suites. With several more elderly grandparents, we'll unfortunately probably be back in town in the not-too-distant future and wouldn't consider staying anywhere else. Our five-year-old even asked if we could make this... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear BP_C0Exec, Please accept our sincere condolences on the loss of your loved one. We understand that not everyone staying with us is here to attend a wedding or special event and our staff is sensitive to those occassions. We are beyond words with your gratitude towards our facility and our staff. We would be honored to be your home... More 

expat
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Holiday Inn Express (Conference Center) is about a 10 minute drive from the Kirtland, Ohio sites. Clean adjoining rooms, good breakfast, friendly staff, and a clean complimentary baby crib made our short stay enjoyable. While we did not stay long enough to enjoy all the property has to offer, I'm sure we would have also been pleased. This is... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear expat, Thank you for taking the time to tell us about your stay. We are happy to hear that you found the accommodations and the staff to your liking. We hope that you will return for a visit on your next trip to the Kirtland area. Best Regards, Debora M. Neath General Manager More 

dublin, NH
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was excellent. The staff at front desk extremely helpful and Maria in breakfast room was amazing Pleasant and helpful. Beds were comfy and room immaculate Would stay here again. Actually this trip added on a day Highly recommend this place.

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for the wonderful comments. Maria is a gem and we are thankful to have her. Always upbeat and smiling. Our housekeeping staff keeps each room looking new and fresh as the day we opened. We want every guest to feel like they stepped into a new hotel, so our owners keep everything from the... More 

Columbus, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2014

Have stayed her many times and it is always a good experience. Friendly and helpful staff, and Maria especially did a nice job at breakfast. Good people all around. Will stay again the next time we roll though town.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Welcome back and thank you for your comments. We have been blessed with Maria, Erin & Christine as our breakfast hostess. They take customer service to a whole new level! The staff will be excited to learn that we exceeded your expectations a second time. We look forward to the opportunity to wow you on your next stroll... More 

Rochester, New York
1 review
5 of 5 stars Reviewed December 26, 2014

Loved Maria in the breakfast room, her beautiful presentation of many breakfast options and her friendly care for each customer. Wished for a door between living and sleeping areas of the room. Grateful for the laundry, workout room, pool. Had an excellent stay. Room had microwave, coffee pot and minifridge.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your experience with our Tripadvisor readers. Maria is a gem and she is greatly appreciated. It is important that the people we employ love what they do, and Maria definitely does! Our guest rooms are designed studio style which is an open floor plan. The rooms are more spacious and provide some extra personal... More 

Bellevue
2 reviews
4 of 5 stars Reviewed December 10, 2014

Staff here go out of there way to accomodate, even the General Manager. She was very down to earth. Family atmosphere. Two wonderful ladies on breakfast duty, Maria being one of them. Will stay here again if in area.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Christine K, Thank you for such uplifting comments. Our staff lives by the motto to "treat people how you would like to be treated" We are a family oriented business. Owned and operated by the LaMalfa Family our staff members are truly a part of a family here. Some of our team members are actually siblings and everything we... More 

A TripAdvisor Member
5 of 5 stars Reviewed December 8, 2014

Very nice and up to date. Really nice lounge area in the lobby with happy hour and snacks. Great pool area! Made our way down to breakfast in the morning to an assortment of complimentary items. Always nice when you can relax and let the hotel take some of guess work out of your trip. Many great restaurants within walking... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let our readers know about your stay. I see you had the opportunity to enjoy some of the Hor dourves, canapes, light snacks and desserts that our conference center provides for their guests. Our pool is currently undergoing a face lift and will be ready to wow you on your next... More 

1 review
5 of 5 stars Reviewed December 7, 2014 via mobile

the hotel is very clean and the staff was very friendly and helpful and whenever I come back to town will definitely stay here and would recommend to anyone else who Is looking for a place to stay !!!!!!!!!πŸ˜„πŸ˜„πŸ˜„

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Jasoncapp, Thank you for taking the time to let our readers know about your stay. Thank you for noticing our housekeeping staff, our ladies are second to none and our front desk agents go out of their way to make sure your stay is awesome! We look forward to seeing you in the future. Sincerely, Debora M Neath General... More 

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Number of rooms: 76
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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