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All 9 Mentor hotels

Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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78%
Ranked #2 of 9 hotels in Mentor
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
louis s Martinsburg, West Virginia
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97 people have reviewed this hotel

Traveler rating
    61
    14
    10
    6
    6
See reviews for
37
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26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Martinsburg, West Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Very comfortable room and a good location for our visit. Staff was very friendly and accommodating to our needs. The covered comfortable smoking area was appreciated. The manager and desk staff were excellent. We will stay there next time we visit family in the area. Louis S.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. We make an strong effort to see that guest have a place to sit and relax. We hope you will get to come back when the flowers have bloomed and the outside fountains have been turned on. The twenty foot tall plum trees are beautiful... More

Akron, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

The hotel was booked solid the entire weekend we were staying there. I unexpectedly had an additional person want to join in on our room. I called and spoke with Debra. She was amazing and was able to put me in a room with a king bed and a pull out sofa! Everyone had a place to sleep! Thank you... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for letting us know that we exceeded your expectations. It is not aways feasible to move a guest around to accommodate the needs of others, but that's what makes us unique. We were able to contact guest's that had not arrived to see if we could move them to a different room so we could accommodate... More

Columbus, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2014

Stayed here after the SuperBowl Party hosted at the attached party center. Wow, what a room. Jacuzzi tub, two bedrooms, full fridge, and totally quiet. I can't say enough good. I would stay there every time I am on the east side from now on.

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know that you enjoyed your stay while attending the LaMalfa Super Bowl party. Each year this special event keeps growing and it doesn't seem to bother to many guests' that their team isn't involved! The food is outstanding! An all day italian buffet with pastas, pizza, hot hors d... More

Baltimore, MD
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2014

This hotel does the job when it comes to housing a family. We loved our suite with 2 tvs and a pull out sofa bed. The breakfast is great in the am and the pool is a plus. Very nice place and we plan to stay again next year over Christmas break. Thanks!

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to share with us your comments regarding your stay with us. A lot of guests are surprised by the size of our rooms, they are larger than a full service hotel room. We offer a deluxe hot complimentary breakfast with every stay. IHG is working on expanding the breakfast choices, so keep... More

Aiken Sc
1 review
5 of 5 stars Reviewed December 11, 2013

great hotel, good location, great breakfast and adjoining banquet facility...convenient to freeway and shopping in the Mentor area...had problem with the plumbing that was quickly fixed. would recommend highly

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know how we are doing. Most guests are pleasantly surprised when the first see our rooms. There are two types of Expresses. Holiday Inn Express and Holiday Inn Express & Suites. The size of the rooms are the obvious differences the other amenities are the same. The lights in... More

Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 21, 2013

Stayed here last weekend (Fri-Sun) for a wedding. I did not have any issues, actually I was pleasantly surprised! :) The location of the hotel was perfect and had alot of restaurants within walking distance. All the rooms are mini suites which was really nice. They all have a living area, and mini fridge. My only complaint was the lighting... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay with us. We appreciate guest comments as they help us to see how well we are doing and what areas we need improvement on. We recently switch to energy saver lights. The longer they are on the brighter they get and it can take some... More

Cleveland, Ohio
Top Contributor
110 reviews 110 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 12, 2013

So, I have heard some bad things about this location. I don't understand why. The hotel was exceptionally clean, the front desk was VERY informative on the discounted cocktails and appetizers they offer for a couple hours mid afternoon. The pool was clean and the breakfast area was clean. We stayed because of a charity event at LaMalfa and so... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you for your comments. We understand that the comments are based on guest perception and when the hotel cannot accommodate a request due to policy or IHG safety and security a guest can perceive us as being difficult. We are very excited that you enjoyed your stay with us and would welcome the opportunity to WOW you again on... More

Broken Arrow, Oklahoma
1 review
5 of 5 stars Reviewed November 7, 2013

I stayed here for a brief time before, but this trip I was here for almost 4 weeks and the hotel has so many perks, it was the best choice hands down. Fresh cookies, in the evening, happy hour with Dan, fresh fruit at the check in desk, hot breakfast every morning, indoor heated pool and gym.... just like a... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you for sharing your experience with us and Tripadvisor readers everywhere. We are so glad that you enjoyed the "perks" our hotel and conference center offered you during your stay. We look forward to having you as our guest in the future. Sincerely, Debora M. Neath General Manager More

Chesterfield, Michigan, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2013

I have stayed at the LaMalfa Holiday Inn Express several times as my company Headquarters is nearby. The general manager, Mrs Neath and her staff have always been extremely courteous and have bent over backwards to assist me in any way they can. The hotel is extremely nice and they often have weddings in the adjacent banquet halls. Despite weddings... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you so much for taking the time to express your experience with us during your recent stay. Comments always enforce morale as well as work ethics and our staff takes guest comments very seriously. The staff is pleased that they were able to exceed your expectations and make your feel comfortable. Our penthouses are very spacious and we do... More

Gladstone, Missouri
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2013

I've stayed at numerous Holiday Inn Expresses and none, I repeat none, has the service, comforts, and hospitality as Lamalfa's Holiday Inn Express located in Mentor, Ohio. You'll not have to eat your breakfast on Styrofoam plates and bowls, nor eat with plastic utensils. Porcelain and metal utensils are the norm at this location. The rooms are spotless as the... More

Was this review helpful? Yes
GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know how we are doing. We appreciate you taking the time to let us and other travelers know of your experience while staying with us. Not all hotels have the ability to provide you with porcelain,glass and silverware. Being attached to A 60,000 sq.ft convention center with a full... More

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio
Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 hotels in Mentor
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 
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