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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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188 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Kenner, Louisiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

A traveler would be really challenged to find a better accommodation for the price. The room was spacious and clean with comfortable beds and beddings. The indoor pool offered long hours (until 11 p.m.). Apparently the hotel hosts long term business guests (for 2 months or more) who work long hours and want to exercise in the evening. It was... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW

I found the Holiday Inn Express through Trivago and booked a room. Pleasant surprise!! Very nice room at the hotel, great staff that go out of their way to help you all they can. Breakfast was hot and cold foods. Very good breakfast and very nice ladies who take care of preparing foods and cleaning up. Always greeted with a... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Sherry F Thank you so much for taking the time to share your experience with our readers. We noticed you had the opportunity to enjoy our pool and the fountains. The kids have fun with them and we noticed the adults do as well. Our breakfast attendants do an awesome job and we appreciate each one of them! Our... More 

Verona, Wisconsin
1 review
4 of 5 stars Reviewed 1 week ago

We stopped at this hotel on our way out to Buffalo NY on a family trip. Great place to stay with kids! Very nice pool, friendly service and great breakfast! We also enjoyed a nice cocktail hour complete with appetizers and great, friendly service. We would definitely recommend this hotel!

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Kjoy15, Thank you for letting our readers know about your experience with us. Our pool is one of our Biggest attractions. It is the largest indoor heated pool with fountains in the Mentor area. We noticed you enjoyed the evening reception sponsored by LaMalfa Center. Our chef's do an outstanding job in preparing the appetizers and Alicia, our pastry... More 

Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

2nd time here. Great stay nice hotel and staff. Pool was clean and great for a swim. Last time was here pool was cool to me but this stay it was perfect. Last time i think i just wasn't into swimming. Great place to stay. Friendly staff and clean hotel.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your comments with our TripAdvisor readers. We are glad that you had the opportunity enjoy the pool again and interact with our staff. We greatly appreciate your time and look forward to your next visit. Best Regards, Debora M. Neath General Manager More 

New Orleans, Louisiana
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

We have stayed in numerous Holiday Inn Express's in the last 6 weeks. This is by far the nicest and cleanest to date. We are Platinum Members and were upgraded to a Suite. It was elegant, spacious, and nicely furnished including leather sofa & chairs granite countertops in the kitchen area and marble facing on the fireplace. The breakfast was... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Paddler, Thank you so much for your generous comments. We are delighted that you were able to enjoy one of the many upgraded suites we offer our guest and appreciate the decor of the guest room. Our breakfast bar hostesses are the best! We will pass on your comments to our staff as it has a positive influence on... More 

Carpentersville, Illinois
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was extremely nice! Hotel was very clean. Didn't get to use the pool but it was huge and clean! Kids were upset to not use it. The women that set up the breakfast was very nice and helpful! Breakfast was yummy! Pancakes, sausage, biscuits and gravy, muffins, cinnamon rolls and more 😊

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Debora M. Neath General Manager More 

Indianapolis, Indiana
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

In town for business meeting with children in tow. Kids loved the beautifully clean pool and it is the largest and prettiest we have seen in a long time. Hotel staff has a can do attitude. Breakfast is included and was delicious and plentiful. Nice value at this hotel, nice people, clean and spacious room. You cannot go wrong staying... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear RieL, Thank you so much for taking the time to review our hotel. It is always a great feeling to know that we exceeded your expectations during your visit with us. Your comments help fortify that our staff does put our guest first in every aspect of their stay. From your guest room to breakfast and everything in between,... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

Best hotel for the price. After 13 hour drive it was wonderful to check in at this hotel. Room was very spacious, clean and smelled fresh. Very comfortable nights sleep. Breakfast was very nice my kids loved the eggs and with all the choices every one found something they liked .

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let our readers know about your stay with us. Our housekeeping staff does an outstanding job in keeping our rooms fresh and clean while our breakfast attendants make sure you have everything you need to power up your day! Thank you for noticing. We hope that you will visit with us... More 

Wooster, Ohio
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

They went above and beyond here! Super clean and friendly. They are doing renovations which we weren't aware of but overall a good place. Will stay again. Breakfast was pretty good and they ladies there were so helpful!

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Daphnee, Thank you for sharing your comments with our readers. We are doing a little light improvements here and there to keep our hotel fresh and appealing. Our contractor are meticulous in keeping everything clean and neat and we hope you were not inconvenienced in any way while you were with us. Our breakfast staff and front desk staff... More 

Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent 2 nights in a Queen Executive Suite for a wedding. We appreciated the roominess of the suite. The sitting room had a large couch, 2 chairs, sink, refrigerator, microwave, and a TV. The bedroom also had a TV. The bathroom was tiny and the tub's handicapped grip was duct taped on. Luckily, we didn't need to use it.... More 

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Judy H, Thank you so much for your comments regarding your stay. I sincerely apologize for the inconvenience with the washcloth bar in your tub unit. This is not a HC grab bar, although it is mistaken for one it is indeed a washcloth holder. A grab bar is secured at the outside rear of the tub unit using... More 

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