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All 9 Mentor hotels

Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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80%
Ranked #2 of 9 hotels in Mentor
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
JCIT Jonesville, North Carolina, United States
  • Reviews (105)
  • Photos (62)
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  • Room tips (22)
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105 people have reviewed this hotel

Traveler rating
    68
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    10
    6
    6
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39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Jonesville, North Carolina, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I recently stayed at this hotel for one night on our way to Niagara Falls. This is a very nice, quiet, and clean place to stay. The staff was very friendly and helpful. The room entrance was inside the building. A safe place to stay. Very quiet, up-to-date. Very nice breakfast for guests.

Was this review helpful? Yes 1
New Albany, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a great hotel to stay at for business. I have stayed here several times and have been pleased with the complementary room upgrades. The hotel staff is friendly with a location that is great. You can walk across the parking lot for many great restaurants including the brown derby for steak and ribs. The manager is expecially friendly... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We appreciate you taking the time to let us and other readers know about your stay. The staff is cross trained in many areas, for the simple fact that things do not break during 9-5 hrs. It would not be unusual to see one of our front desk girls changing out a door lock, replacing an HVAC sensor... More

Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is my second trip back to Mentor, Ohio. This time I traveled on business. After my last stay at The Holiday Inn Express, LaMalfa, I decided to stay there again just to see if my first wonderful stay was just a fluke or the real deal. To my delight, I found this stay (5days) to be just as great... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are delighted that you enjoyed your second stay with us. We absolutely love to hear from guest that have stayed with us previously. The staff loves To hear that they make a difference and the only way we can know this is if you the guest take the time to inform us. I'm sorry to hear that... More

Canton, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for our daughters wedding June 6th through the 8th, 2014. The entire staff was very friendly and courteous at all times. The rooms are very comfortable and clean. I must give a shout out to the Manager Debra who was very helpful in planning our block of rooms, she does an outstanding job. Kudos to Erin who worked... More

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are excited that we were able to provide you with such a positive experience during your stay with us. We know wedding planning can be stressful and we want your day to be as hassle free as possible. Thank you for noticing Erin, she is the newest member to our team here and has been doing an... More

Dallas
Top Contributor
233 reviews 233 reviews
82 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed June 8, 2014

Reception personnel a bit under-enthusiastic. Received spacious king "suite" - with somewhat unusual configuration. Nice sofa, but no coffee table. TV mounted high up, needed to be cranked into extreme angle to view from bed. Awesome shower set-up, spot less, curved curtain. Fridge with ice shelf and a microwave. Excellent breakfast (several hot food choices) with real china, glass ware... More

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know how you enjoyed your stay with us. It is not our norm not to be enthusiastic about your arrival as we have two entrances to our facility. I'm guessing you came through the conference area. There is absolutely no excuse not to greet anyone with a pleasant "hello"... More

Lancaster, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2014

Great hotel, friendly staff and close to anything you could want. The rooms are large and very clean. Lobby area is clean and impressive. Breakfast bar is good and they keep the coffee pot in the lobby full all night. Swimming pool is nice. Highly recommended!

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for the positive review. We will pass along your comments to the staff as it helps create a positive attitude in the work place and generates a sense of pride in each employee. We hope that you will consider staying with us or one of the many IHG branded properties In the future when... More

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

Have stayed here many times and did again on 5/25/14. Very clean and comfortable room with helpful staff. Will stay again next time I am in town. The only negatives were rude patrons (cigar smoking and drinking coffee while swimming, wth?) and unattended teenagers running around. Not really the hotel's fault. Maybe have the staff keep an eye on the... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We greatly appreciate you taking the time to share your experience with us. Our housekeeping staff is the absolute best and we are very fortunate to have them. It is unfortunate that guest cannot be considerate of others. The hotel is 100% non smoking and we provide areas approximately 50 ft from the hotel. We changed the location... More

Massillon, Ohio
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2014 via mobile

came for our 50th class reunion. Was pleasantly surprised at the beautiful accommodations. Here for 4 nights so we can enjoy all the events for our reunion, and we were upgraded to an executive suite. Beautiful clean room, gorgeous pool, nice area for smokers, free wifi and breakfast buffet.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your experience with us and fellow Tripadvisor readers. We appreciate it when a guest takes a moment to let us and others know how they enjoyed their stay with us. There is quite a bit to do in the suburbs of Cleveland and you do not have to "dig" to find it. from our... More

Martinsburg, West Virginia
1 review
5 of 5 stars Reviewed March 29, 2014

Very comfortable room and a good location for our visit. Staff was very friendly and accommodating to our needs. The covered comfortable smoking area was appreciated. The manager and desk staff were excellent. We will stay there next time we visit family in the area. Louis S.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. We make an strong effort to see that guest have a place to sit and relax. We hope you will get to come back when the flowers have bloomed and the outside fountains have been turned on. The twenty foot tall plum trees are beautiful... More

Akron, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

The hotel was booked solid the entire weekend we were staying there. I unexpectedly had an additional person want to join in on our room. I called and spoke with Debra. She was amazing and was able to put me in a room with a king bed and a pull out sofa! Everyone had a place to sleep! Thank you... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for letting us know that we exceeded your expectations. It is not aways feasible to move a guest around to accommodate the needs of others, but that's what makes us unique. We were able to contact guest's that had not arrived to see if we could move them to a different room so we could accommodate... More

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
Reservation Options:
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 
Number of rooms
76

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