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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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172 reviews from our community

Traveler rating
    115
    33
    11
    7
    6
See reviews for
63
27
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50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Horseheads, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very clean and friendly. Breakfast bar was terrific Maria does and outstanding job. Pool looked great but didn't get a chance to use it. Cash bar was also very good. Would stay here again. I enjoyed the automated pancake machine.

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed there for 3 days...the room was awesome...very clean. Great services and at walkable distance from restaurants, dollar store, etc. I wish to place on record the services offered by Maria during breakfast where she would help selflessly to provide you whatever you need. Overall a great stay!

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Westerville, Ohio
Top Contributor
79 reviews 79 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed for a quick overnight and were pleasantly surprised. Clean, beautiful room, quiet, close to restaurants and movies. Really nice location. Friendly staff. It was a really refreshing, relaxing visit. Huge conference center attached to the property.

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for the comments. We appreciate you sharing your experience with our readers. Reviews make such an impact on our services and reputation and we greatly appreciate when a guest takes the time to let us know about their stay. We look forward to your next stay some time in the future and we hope... More 

Rochester, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Husband and I stayed two days from May 15-17, nice staff, very clean room and spacious. Loved the breakfast, never seen anything like the selections. I have stayed at Mariott's , Hampton Inn, LaQuinta, first time at Holiday Inn express, we are impressed. Will definitely stay again and look for this hotel in other locations. Also please keep hiring people... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Stephanie P, Thank you for taking the time to share your experience with our guests. We are excited that we impressed you with the Holiday Inn Express brand from IHG. Our staff works hard to win your loyalty and hopes that you will visit us again in the future. We have been hiring some new staff members as others... More 

WNC
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My stay was great as usual here. The breakfast was well attended for the most part, and the host staff was great. My only complaints were not having the reception all of the days I stayed( they said it was because the convention center didn't have any events--fine, but don't advertise it as a regular benefit), and the room staff... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Nice to hear you had a great stay! I am truly sorry about the evening reception, they are sponsored by our Conference Center and its rare that they do not have appointments, but we must conform as the conference center holds the liquor license, this is why this event is not advertised. There are a variety of sports... More 

Mentor, Ohio
2 reviews
5 of 5 stars Reviewed 2 weeks ago

It was a very nice hotel and the rooms were large and comfortable. There's a breakfast buffet with a very nice and friendly lady named Maria that takes care of the food there. I liked having the couch in the living room area so that when co-workers come to visit there's a place to sit other than the bed.

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to share your stay with us, we appreciate when guest take the time to do so. Our hotel is an all suites facility so you get a little more sq. ft. with our rooms and that means a separate sitting area from the bedroom area. Maria is a people person and it... More 

Senior Contributor
30 reviews 30 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff were friendly. Hotel was clean and beds were nice. Breakfast was standard fair. Heard pool was cold and it was... please warm it up. Only bad thing about hotel. Close to shopping and movies. Nice drive into Cleveland for baseball and a lot cheaper then hotels in city. We will stay again.

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GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for staying in the "burbs" during your visit to Cleveland. Destination hotels or those hotels that are in an area where venues dictate the price can be costly. If you do not mind the drive, you can find better deals if you search around 25 miles from your destination. Our pool is a state of the... More 

Asheville, NC
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After driving for hours from Asheville, we were extremely disappointed in having a very hard time gaining access to the Hotel from Heisley Road since there was no light to help. However, just within 50 feet was a road, Diamond Centre Dr that had a light which gave access to the Home Depot, Brown Derby, Steak and Shake, Sam's Club,... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear DocBunner, I am a little confused how you could mistake our entrance to our facility. There is a large marquee facing Heisley Road North & South that is an estimated at 270 sq.ft sign. This sign was larger when we first opened at approx 480 Sq. ft. Please understand that when we built the Holiday Inn Express at LaMalfa... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Refused to award my IHG points. GM claimed I was not an accomplice. I've never had this issue with any other IHG property. Rooms are dated. I would recommend the newly renovated Holiday Inn property two exits away on State Route 306. If hotel points and updated rooms are a priority, I do not recommend.

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear DougA04, Thank you for taking the time to post a review. Since it has been almost a year since you stayed with us I am not quite understanding what your issue was with our hotel. Our guest rooms are decorated with warm earth tones. I understand not everyone appreciates these colors, but IHG is launching a new design for... More 

Senior Contributor
22 reviews 22 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is very clean and spacious. The suite provides more room than many hotels and the fridge and microwave are an added bonus. The design of the room, however, is not the best. The washroom sinks are located outside of the washroom, which can be a good thing, but right in front of the beds. The washroom door also... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Cdnehrider, Thank you so much for your comments. Our rooms are set up studio style with the open vanity style. We have two rooms in the entire building where this is closed off and they are located in the third floor. The original plans called to have all the bath vanities enclosed but the owners felt this created too... More 

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