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Holiday Inn Express Mentor (Lamalfa Conference Center)

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5785 Heisley Road, Mentor, OH 44060
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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194 Reviews from our TripAdvisor Community

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Traveler rating
    132
    37
    11
    7
    7
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53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • All months
    (194)
  • Mar-May only
    (45)
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    (42)
  • Dec-Feb only
    (28)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel, by far, is superior to any other hotel we have ever stayed in. My credentials are-my husband and & I travel almost weekly for over 40 years and have stayed on many hotels. LaMalfa's staff is top notch; the rooms are exceptionally clean; the staff are always available with any help and information when needed; the cash bar... More 

Was this review helpful? Yes 2
Erie, Pennsylvania
Level Contributor
13 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Originally planned two nights but had to cancel first night...no problems. Arrived early and were accommodated by very friendly but professional staff. We were given a suite with separate lounge room, 2 TV's, extra long tub and separate shower, fridge and micro...much more than the room we reserved...and clean! The most enjoyable part though was the entire staff was friendly... More 

Was this review helpful? Yes 1
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here following a wedding at the conference centre. There is not too much to fault at this place. The staff were pleasant, rooms clean and spacious, breakfast was good, and lovely pool. Reasonably priced and restaurants nearby.

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Warwick, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Love the bed! If you want a good nights sleep this hotel has the bed for it. Probably the second best hotel bed I have slept in. Staff are very friendly and helpful. Maria does a wonderful job every morning at breakfast, and Dan and Tina serve drinks and snacks every evening. Don't take a ground floor room if you... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Martyn GB, Thank you for taking the time from your busy schedule to let our readers share in your experience we absolutely loved having you with us! Next to our pool our mattresses get the next highest ratings. Thank you for noticing several of our staff as well as LaMalfa Center staff members it absolutely makes their day to... More 

New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very friendly staff. Rooms were clean and well supplied with amenities. Stayed there for one night so we could attend the Renaissance Fair in Rock Creek. The free breakfast was excellent with fresh fruit, cereal, pancakes, eggs, bacon, sausages. Not your typical food fair. The hotel's lounge and conference center was large and the decor was just beautiful. Great place... More 

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Lisa G, Thank you for giving our readers a glimpse into your experience with us. Our staff goes above and beyond where our guests are concerned making you feel welcomed and helping you stay relaxed. Our breakfast has come a long way since Expresses have evolved. The Fresh Start team at IHG is always looking to improve upon the... More 

Kenner, Louisiana
1 review
5 of 5 stars Reviewed 6 days ago NEW

A traveler would be really challenged to find a better accommodation for the price. The room was spacious and clean with comfortable beds and beddings. The indoor pool offered long hours (until 11 p.m.). Apparently the hotel hosts long term business guests (for 2 months or more) who work long hours and want to exercise in the evening. It was... More 

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear KennaT, Thank you for taking the time from your travels to let our TripAdvisor readers know about your experience. Our Executive housekeepers and Maintenance Engineers keep everything clean and in like new working condition. Our beds are locally manufactured by White Dove Mattress Company in Cleveland and many of our guests have actually purchased them for their homes. Our... More 

Newtown Square, Pennsylvania
1 of 5 stars Reviewed 1 week ago

I can't even rate the customer service. It was atrocious! The front desk kept contradicting herself and couldn't answer a question. Had me on hold and hung up on me twice. Then I get a manager. She had to have NO training and should NOT be in a customer service job. She apparently hates her job and the travelers that... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear MadHatter, First of all I would like to apologize to you for the brief phone experience you encountered with our front desk and the associates at 1-800 who tried to assist you. I personally did not have the pleasure to speak with you during this process and I would like to take this opportunity to fill in the blanks... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I found the Holiday Inn Express through Trivago and booked a room. Pleasant surprise!! Very nice room at the hotel, great staff that go out of their way to help you all they can. Breakfast was hot and cold foods. Very good breakfast and very nice ladies who take care of preparing foods and cleaning up. Always greeted with a... More 

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Sherry F Thank you so much for taking the time to share your experience with our readers. We noticed you had the opportunity to enjoy our pool and the fountains. The kids have fun with them and we noticed the adults do as well. Our breakfast attendants do an awesome job and we appreciate each one of them! Our... More 

Verona, Wisconsin
1 review
4 of 5 stars Reviewed 2 weeks ago

We stopped at this hotel on our way out to Buffalo NY on a family trip. Great place to stay with kids! Very nice pool, friendly service and great breakfast! We also enjoyed a nice cocktail hour complete with appetizers and great, friendly service. We would definitely recommend this hotel!

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Kjoy15, Thank you for letting our readers know about your experience with us. Our pool is one of our Biggest attractions. It is the largest indoor heated pool with fountains in the Mentor area. We noticed you enjoyed the evening reception sponsored by LaMalfa Center. Our chef's do an outstanding job in preparing the appetizers and Alicia, our pastry... More 

Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

2nd time here. Great stay nice hotel and staff. Pool was clean and great for a swim. Last time was here pool was cool to me but this stay it was perfect. Last time i think i just wasn't into swimming. Great place to stay. Friendly staff and clean hotel.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your comments with our TripAdvisor readers. We are glad that you had the opportunity enjoy the pool again and interact with our staff. We greatly appreciate your time and look forward to your next visit. Best Regards, Debora M. Neath General Manager More 

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