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Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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Certificate of Excellence 2014
Holiday Inn Express Mentor (Lamalfa Conference Center)
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Holiday Inn Express Mentor (Lamalfa Conference Center)
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123 reviews from our community

Traveler rating
    82
    19
    10
    6
    6
See reviews for
46
22
7
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Cleveland, Ohio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My son and daughter in law chose the La Malfa Centre and Holiday Inn Express in Mentor due to the reputation and the location of the hotel with the party center. The manager Debora Neath was outstanding and dealt with everything from the reservations to the gift bags and was personally involved in checking in most of our guests. The... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Edward Z, We really appreciate when guest take the time out of their busy schedule to let other Tripadvisor readers know about their stay. Our staff's goals are to make every guest feel important during their stay with us. It is all about treating people how you want to be treated. Being attached to a 60,000 sq ft convention... More

Erie, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Every Holiday Inn Express we have stayed at has been very clean with everything in working condition. Building and grounds were well maintained. Staff pleasant and helpful. This hotel met that standard. The breakfast was also good with several healthy choices. The room was a mini suite which we did not expect. Too bad we were only staying one night.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to post your comments regarding our hotel. Our owners are very hands on and play a large part in maintaining and upgrading the building as well as overseeing the planting and landscaping around the building. IHG has made several changes to their breakfast items and have taken into consideration the requests of... More

Noblesville, Indiana
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2014

A very clean well maintained property. The room was large and quiet. The landscaping was beautiful. It is obvious that the owner(s) take pride in the property. The staff was a ten and the property is a nine. Would definitely stay there again.

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest thank you for your comments regarding your stay with us. You were absolutely correct. Our owners are on property and involved in everything from cleaning the parking lot to planting the spring, summer and fall landscaping. Our staff goes out of their way to make you feel comfortable and important during your stay. We look forward to having... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Very nice, clean,friendly staff, more than we expected for breakfast! Hot breakfast foods, not just bagels and cereal! Our stay here was outstanding! Swimming pool was clean and clear. Just a short drive to Fairport Harbor, and Pickle Bills Restaurant.

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Sue N., Thank you for letting our TripAdvisor readers know about your stay. Our hotel has the largest indoor heated pool in the area. A state of the art computerized system keeps the chemicals, air and water temperature all balanced. IHG has expanded their breakfast choices to keep in line with the increase of healthy conscience guests. We provide... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2014

Worth the short drive off of 90. Had to see if the reviews were exaggerated and absolutely they are spot on! Amazing luxury for a bargain price. Pool very elegant, breakfast extra great, room furniture high end. Felt like a five-star resort.

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are delighted that you chose to believe in the positive reviews regarding our facility. We truly do go out of our way to make your stay all it should be and then some. Making sure the right staff member is working in the right position and the right shift is important. Not everyone is a rooster, and... More

1 review
5 of 5 stars Reviewed August 28, 2014 via mobile

I stayed here for three weeks for work. This place is very well kept and the staff is always willing to go over and beyond! The event center seem to host a lot of weddings and events. Their food is great and there is plenty do do near by, the lake, movies, shopping.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. Our hotel can be very busy with everything from political venues and seminars to weddings. We are glad that you had the opportunity to sample some of the canapes, Hors d'Oeuvres and desserts that the LaMalfa Center Chefs prepare. Being attached to a 60,000 sq.... More

1 review
4 of 5 stars Reviewed August 28, 2014 via mobile

Amazing staff that was always helpful. Stayed for a month and it felt as close to home as it possibly could be. Rooms are very clean and the cash bar down in the lobby is cheap and has a great bartender.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are delighted that you enjoyed your stay with us. The welcome reception you enjoyed is hosted by LaMalfa Center. Because we are attached to the 60,000 sq. ft convention center, most people think of us as a full service hotel instead of an Express hotel. We are glad that you enjoyed your stay with us and the... More

1 review
5 of 5 stars Reviewed August 28, 2014 via mobile

Great experience. All the front desk personnel were friendly and helpful. When a problem arose in my room they upgraded me and moved all my luggage for me. All in all it was a great time and I would highly suggest it to anyone

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, It was our pleasure to assist you with your stay. There are times when we find it necessary to move a guest. Many guests are here on business and their time is valuable so once we place a call to a guest that we need to move their guest room everyone from the front desk to the Executive... More

Aurora, Ohio
1 review
4 of 5 stars Reviewed August 25, 2014

A highlight of our stay was the hospitality and friendliness of Jackie, the lobby lounge attendant who was on duty Wednesday afternoon August 23. She was very solicitous of our needs, did a great job explaining the lounge offerings, and made us all feel very comfortable. She is a great representative for the Lamalfa organization.

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for mentioning one of our associates by name. Jackie is the hostess on the weekends for our wedding welcome reception. Her infectious smile and lilting laughter can't keep you from smiling when you hear her. Letting us know which employees provide you with outstanding service during your stay affords us the opportunity to reward the employee... More

earlville, ny
Top Contributor
113 reviews 113 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 16, 2014

Stayed here when traveling, Choose this place based on location alone. This hotel is elegant! Room so plush! Very quiet hotel, halls are carpeted in a rich plush carpet. The layout of room is suite, so there is a separate sitting area. Awesome beds and pillows. Shower products were high end! Good water pressure. Very clean hotel every where. Breakfast... More

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are excited that you enjoyed your stay with us. It was our pleasure to provide you with 5 star hotel accommodations during your stay. Everyone from the owner to our staff members take pride in where we work. Front desk staff keeps our lobby and entry way orderly and fresh while housekeeping stays on top of the... More

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $
Number of rooms: 76
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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