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All 9 Mentor hotels

Holiday Inn Express Mentor (Lamalfa Conference Center)

5785 Heisley Road, Mentor, OH 44060
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80%
Ranked #2 of 9 hotels in Mentor
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
cu_at_ou Granville, Ohio
  • Overview
  • Reviews (108)
  • Photos (62)
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  • Room tips (22)
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108 people have reviewed this hotel

Traveler rating
    70
    16
    10
    6
    6
See reviews for
40
18
7
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Granville, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel was a great find! Super clean, spacious rooms. Our room was on the second floor and had 2 sections to it: the sleeping side had 2 queen beds and a nice sized flat screen tv. The living area had a full size couch and flat screen TV, desk, table with chairs and a kitchen counter with sink, frig... More

Was this review helpful? Yes 1
Chapin, South Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed in a king suite for one night recently. The room was spacious and comfortable with a nice counter, plenty of electrical outlets for recharging needs and a unusually rich selection of TV channels. There are a number of restaurant choices within walking distance and a good number of breakfast options at the hotel. I did experience an issue... More

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Salt Lake City, Utah
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved this place! Even though we had reserved a standard room, we were upgraded to a suite! Full fridge, stove, leather couches, jetted tub - all fabulous! We did get to see a few other guest rooms and they were all huge! The ones we saw all had two rooms and lots of space. The hotel was clean and... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. We are excited that you were one of the "upgrades of the day". Our upgrades are done first thing in the morning and it is a pleasure to give them to an unsuspecting guest. The reactions are sincere and genuine. We hope that you will... More

Jonesville, North Carolina, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I recently stayed at this hotel for one night on our way to Niagara Falls. This is a very nice, quiet, and clean place to stay. The staff was very friendly and helpful. The room entrance was inside the building. A safe place to stay. Very quiet, up-to-date. Very nice breakfast for guests.

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are glad that you enjoyed your stay and felt safe and comfortable during your stay with us. Our staff goes out of their way to make you feel at home here when your traveling. We hope that you will visit us again when returning to the area. Sincerely, Debora M. Neath General Manager More

New Albany, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel to stay at for business. I have stayed here several times and have been pleased with the complementary room upgrades. The hotel staff is friendly with a location that is great. You can walk across the parking lot for many great restaurants including the brown derby for steak and ribs. The manager is expecially friendly... More

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GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We appreciate you taking the time to let us and other readers know about your stay. The staff is cross trained in many areas, for the simple fact that things do not break during 9-5 hrs. It would not be unusual to see one of our front desk girls changing out a door lock, replacing an HVAC sensor... More

Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

This is my second trip back to Mentor, Ohio. This time I traveled on business. After my last stay at The Holiday Inn Express, LaMalfa, I decided to stay there again just to see if my first wonderful stay was just a fluke or the real deal. To my delight, I found this stay (5days) to be just as great... More

Was this review helpful? Yes 1
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are delighted that you enjoyed your second stay with us. We absolutely love to hear from guest that have stayed with us previously. The staff loves To hear that they make a difference and the only way we can know this is if you the guest take the time to inform us. I'm sorry to hear that... More

Canton, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

Stayed here for our daughters wedding June 6th through the 8th, 2014. The entire staff was very friendly and courteous at all times. The rooms are very comfortable and clean. I must give a shout out to the Manager Debra who was very helpful in planning our block of rooms, she does an outstanding job. Kudos to Erin who worked... More

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We are excited that we were able to provide you with such a positive experience during your stay with us. We know wedding planning can be stressful and we want your day to be as hassle free as possible. Thank you for noticing Erin, she is the newest member to our team here and has been doing an... More

Dallas
Top Contributor
240 reviews 240 reviews
85 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed June 8, 2014

Reception personnel a bit under-enthusiastic. Received spacious king "suite" - with somewhat unusual configuration. Nice sofa, but no coffee table. TV mounted high up, needed to be cranked into extreme angle to view from bed. Awesome shower set-up, spot less, curved curtain. Fridge with ice shelf and a microwave. Excellent breakfast (several hot food choices) with real china, glass ware... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to let us know how you enjoyed your stay with us. It is not our norm not to be enthusiastic about your arrival as we have two entrances to our facility. I'm guessing you came through the conference area. There is absolutely no excuse not to greet anyone with a pleasant "hello"... More

Lancaster, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2014

Great hotel, friendly staff and close to anything you could want. The rooms are large and very clean. Lobby area is clean and impressive. Breakfast bar is good and they keep the coffee pot in the lobby full all night. Swimming pool is nice. Highly recommended!

Was this review helpful? Yes 2
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for the positive review. We will pass along your comments to the staff as it helps create a positive attitude in the work place and generates a sense of pride in each employee. We hope that you will consider staying with us or one of the many IHG branded properties In the future when... More

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

Have stayed here many times and did again on 5/25/14. Very clean and comfortable room with helpful staff. Will stay again next time I am in town. The only negatives were rude patrons (cigar smoking and drinking coffee while swimming, wth?) and unattended teenagers running around. Not really the hotel's fault. Maybe have the staff keep an eye on the... More

Was this review helpful? Yes
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We greatly appreciate you taking the time to share your experience with us. Our housekeeping staff is the absolute best and we are very fortunate to have them. It is unfortunate that guest cannot be considerate of others. The hotel is 100% non smoking and we provide areas approximately 50 ft from the hotel. We changed the location... More

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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Road, Mentor, OH 44060
Phone Number:
Location: United States > Ohio > Lake County > Mentor
Price Range (Based on Average Rates): $$
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

62 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 
Number of rooms
76

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