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Hilton Garden Inn Cleveland East / Mayfield Village

Certificate of Excellence
3.0 of 5
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700 Beta Drive, Mayfield, OH 44143
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Bed and Breakfast
Hilton Garden Inn Cleveland East / Mayfield Village
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Ranked #1 of 2 Hotels in Mayfield
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
pptar France
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250 Reviews from our TripAdvisor Community

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Traveler rating
    155
    77
    13
    4
    1
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78
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93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
  • Any
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  • All months
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  • Mar-May only
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  • Dec-Feb only
    (55)
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France
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Compared to the Hilton garden inn Twinsburg, this area is much more quiet, which makes for good sleep. No noise to be heard in the corridors not outside, even with the air conditioning off. The downside is that there are not many restaurants immediately accessible. The location is a few miles away from Mayfield Heights, which is a perfect place... More 

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United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Everything was perfect! I utilized the hotel shuttle service and the driver was excellent. Any interaction I had with the hotel staff was awesome. I especially liked the morning breakfast offerings provided. I would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

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Nashville, Tennessee
Top Contributor
110 reviews 110 reviews
18 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

It was my first trip to Cleveland and I found a great hotel in the HGI. The front desk staff was so welcoming and friendly. I felt much better after meeting them. The room was so nice. It was so nice and clean and very well appointed. The bed was so comfortable and the pillows were great. I was sick... More 

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Cleveland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I must say that my shuttle driver went above and beyond when it came to customer service. The whole staff at the mayfield hts OH location was amazing. from the front counter to the bar to the morning restaurant.

Review collected in partnership with Hilton Garden Inn

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Salina, Kansas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Clean, spacious, comfortable beds, helpful staff. The lobby is spacious and inviting. we did not eat on site but the complementary coffee was great tasting which isn't always true of hotel complementary coffee.

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Inverness , Fl., United States
1 review
2 of 5 stars Reviewed 2 weeks ago

This hotel caters to the conference center guest . Do not go there unless you are a business guest. The cost of this hotel is out of line for families and out of line for the area. The staff was only concerned for the business people and not at all helpful for the other guest. If you want to be... More 

Review collected in partnership with Hilton Garden Inn

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Mansfield, Ohio
Top Contributor
55 reviews 55 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Kyle, Helen, Rob, and the young African American catering staff members rock. Chris was good too. But there were a lot of other non-helpful and impolite staff who when thanked ignored us or made excuses for things. The bar closed at 10 pm Friday and Saturday when the sign says it is open until midnight these nights. It is ridiculous... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

We booked the hotel because we are on a long road trip and wanted to be outside the city for the next day's trip. The hotel is friendly, clean with large rooms at a very fair price. We decided to have dinner in the hotel, which we never do. The meal was great! The salads were fresh and very tasty.... More 

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Chicopee, Massachusetts
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is your typical HGI which I normally am very happy at. While we stayed at this location in late May we had some issues with our room. The first night, we discovered that the dead bolt did not work, we called the front desk and it was fixed. The second night we returned after a long day and... More 

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fmancine, General Manager at Hilton Garden Inn Cleveland East / Mayfield Village, responded to this review

Dear Gerise, I am so sorry your guest room did not receive service one day and apologize for the confusion. Our housekeepers work very hard to keep our guest rooms clean and a lack of service is not the standard at our hotel. My sincerest apologies for this and for the deadbolt issue you encountered the first night. I did... More 

Corpus Christi, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I work near the Cuyahoga Airport 6 to 10 Days each Month. This Hotel and Staff are my Away from Home, friends and Family. The Quality of the Hotel and The Quality of the Service provided by each Staff Member is always impeccable. My Stays have always been excellent and I expect them to continue to be in the years... More 

Review collected in partnership with Hilton Garden Inn

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Brooke G, General Manager at Hilton Garden Inn Cleveland East / Mayfield Village, responded to this review

Thank you so much for your recent review! I am so glad you enjoy your time with us. We know you have a choice when traveling and we are honored you continue to choose us! We look forward to serving you again! Kindly, Brooke Gallagher More 

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