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Holiday Inn Hotel & Suites Toledo-Maumee

3.0 of 5
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1705 Tollgate Drive, Maumee, OH 43537
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Holiday Inn Hotel & Suites Toledo-Maumee
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Ranked #12 of 18 Hotels in Maumee
A recent review
3 of 5 stars Reviewed February 18, 2015
Catholl Indianapolis, Indiana
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132 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
57 reviews 57 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've been there for work, too loud during the weekend because of the swimming pool, the restaurant is very bad and you don't have the breakfast included. The position is good, very close to some restaurants (long horn, ect) You can find better place in the same area.

Was this review helpful? Yes
Valerie W, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

Dear Seaquest82, Thank you for taking the time to provide a review from your previous work trip to Toledo! We understand that there are a variety of hotels to choose from, and we are pleased that you chose our property to accommodate you. As a full service Holiday Inn, we provide an on-site restaurant for our guests to have the... More 

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 18, 2015

My room was a king room with a jacuzzi tub. The room and tub were nice. I travel a lot for work and I was disappointed the hotel didn't have a breakfast buffet like most of them do. The restaurant was expensive and the food was only ok. I think for the price they could include some extra benefits like... More 

Was this review helpful? Yes
Travis M, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

Catholl, Thank you for your feedback. We appreciate your thoughts. As a full service Holiday Inn we offer the convenience of a restaurant and lounge versus the other limited service hotels that only offer a pre-cooked breakfast. We hope you will visit us again soon and give us another shot. Thanks again, Travis Maschino General Manager More 

Toledo, Ohio
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 16, 2015

I recently stayed at this hotel during my visit to Toledo. I picked it because of the location and the waterpark. I consider myself somewhat of a hotel snob, and I must say I was very pleased with my stay. The rooms are clean. The beds are comfortable. The showers are nice and strong ( I am very petite- hotel... More 

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Travis M, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

SweitzFam, Thank you for the 5 star review. We are glad your experience was exceptional. We strive to provide a higher level of service than the other hotels in Maumee. We listen to our guests and will try to do anything in our power to make sure they are happy. We look forward t o your next visit with us.... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 7, 2015

My co-worker and I picked this particular hotel for our business trip because of the waterpark, but to her disappointment, it was closed during the week and only open on the weekends when we stayed. I don't recall seeing this information in our reservation confirmation, but I didn't mind it being closed :) My room had a Jacuzzi that I... More 

Was this review helpful? Yes 1
Travis M, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

tiffisgreat, Thank you for the 4 star review and feedback about your experience. It's feedback like this that allows us to praise employees for great things and train on other aspects of the guests experience. We hope you will come back and visit us again soon. Travis Maschino General Manager More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 5, 2015

This hotel has bed bugs and I was eaten alive. This place has to be infested. I'm sure my complaint isn't the only one. They had to have known of this infestation before my visit. I just hope and pray that I did not bring them home,

Was this review helpful? Yes 2
Travis M, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

ghill4, We have spoken to our Pest Control company and I also have tried to contact you via email to discuss this matter. Upon inspection of the hotel room no evidence was found of any pests. We have inspections on a quarterly basis to ensure our guests are not exposed to any unwanted visitors. We take our guests safety very... More 

Cliffside Park, New Jersey
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 3, 2015

I was traveling back home from the Midwest just before New years eve and was a little bit tired so I checked into the Holiday Inn & Suites in Ohio and I was simply looking for a place that was clean and safe to sleep. What a shock! When night checked in the hotel looked like a top notch business... More 

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Travis M, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

alj5702, Thank you so much for the 5 star review. We are happy to hear your experience was so memorable. We strive to provide the best service in the area and it sounds like we hit the mark. We hope you will come back and visit us again real soon. Travis Maschino General Manager More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 17, 2015

This must be the worst Holiday Inn I have ever stayed in! The hot water is almost non existant, the tv's have no sleep timer, the restaurant has edible at best food. The best part is that if you put the do not disturb piece on your door housekeeping STILL comes in! I will never book this property again!

Was this review helpful? Yes 1
Travis M, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

Kevin L, Thank you for bringing these short comings to our attention. It's feedback like this that allows us to learn and grow, providing a better product and experience to our guests. Travis Maschino General Manager More 

Oshkosh, Wisconsin, United States
1 review
1 of 5 stars Reviewed December 21, 2014

I bought a soda that was expired from the vending machine on our floor. Most pieces of exercise equipment in their "fitness center" were broken or didn't work right. No free breakfast and the elevator was slow and smelly. The one good thing about the room was the pillow.

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Travis M, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

Brittany L, We are sorry we fell short of your expectations. We strive to provide the utmost level of service in the area. As the only full service hotel in Maumee we don't offer free breakfast but the convenience for our guests to order what they like. We have forwarded your comments to the appropriate managers for them to review... More 

Wyoming, Michigan
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 4, 2014

Our extended family stayed 2 nights Thanksgiving weekend with a Water park package. There were 27 of us, ranging from age from 3yrs up to 88 years, 15 adults and 12 kids. We booked 4 double queens with a pull out couch and 2 regular double queens for our large group. Each room had a fridge and microwave- which was... More 

Was this review helpful? Yes
Travis M, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

sjpipping, Thank you for the 5 star review, it's experiences like these that we love to hear about. We strive to provide the highest level of service in the area and exceed our guests expectations. I have forwarded your comments and appreciation to all our managers and I'm sure they will share it with their staff. Thanks again and we... More 

Chicago
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 27, 2014

Stopped here overnight over thanksgiving for one night. Clean rooms, comfortable beds. No breakfast or pool (sometimes enjoy jacuzzi after a ling drive). Right off of 80. There is a kroger very close if you want to get groceries or a starbucks.

Was this review helpful? Yes
Travis M, General Manager at Holiday Inn Hotel & Suites Toledo-Maumee, responded to this review

GardenDelight, We are glad you enjoyed your stop over at our hotel. We are located in a great spot for those weary travelers. Since we are a full service hotel we do not offer free breakfast, but do offer the convenience of getting breakfast the way you want it. We hope you will stop through on your way back, and... More 

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