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BEST WESTERN Mason Inn

#6 of 18 Hotels in Mason
Certificate of Excellence
2.5 of 5
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9665 Mason Montgomery Road, Mason, OH 45040-9397
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BEST WESTERN Mason Inn
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Ranked #6 of 18 Hotels in Mason
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
butlerj Broadview Heights, OH
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342 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Broadview Heights, OH
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I booked this room for my son and I for two consecutive weekend nights. The room was clean and the beds were comfortable. The employees were friendly and helpful. My only complaint is that my room wasn't cleaned after the first night and no new towels were provided. I had to go to the front desk to get towels. Overall,... More 

Was this review helpful? Yes
Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review

butlerj We appreciate your review. I apologize housekeeping missed your room, we do clean daily, only skipping rooms that have the "do not disturb" sign on the door. It is good to hear you enjoyed your stay, we look forward to your next visit. More 

Minnesota
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had a pleasant stay at the Best Western Mason Inn. The hotel itself was very clean and nice looking hotel. The room had all of the amenities you would expect in a hotel room, and the beds were comfortable. I enjoyed the free breakfast, and the employees were very nice too. Also, if you're going to Kings Island, it's... More 

Was this review helpful? Yes
Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review

Funfan17 I am glad to know you had a great stay with us, thank you for sharing your experience. The hotel is in a great location, rooms are nice and have been recently update. I will be sure to share your review with the staff, they will appreciate you also. We hope you can come back and stay again soon. More 

Orlando, Florida
1 review
4 of 5 stars Reviewed 4 days ago NEW

Room was a great surprise. A real king suite with 2 rooms. Just had a little issue with lighting and a slow internet but the quality of the room made up for it. Good place to stay. Indoor pool and hot tub too. Nice!

Review collected in partnership with Best Western

Was this review helpful? Yes
Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review

Rodney B Thank you for submitting your review for Best Western Mason near Cincinnati, we really do appreciate it. It is good to know you enjoyed the hotel and had a great stay! I apologize your room was missed for a stayover cleaning, that must have been our error, we had you down as a do not distrub. We look... More 

Newark, Delaware
Level Contributor
223 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 4 days for the all-star game in Cincy. This hotel was far enough away to be reasonably priced. It's close to highway and is between a Waffle House and Chick-fil-A and many other restaurants and shops. Since this hotel is closer to Kings Island, there are many kids running around. The pool was always full. Lots of... More 

Was this review helpful? Yes
Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review

Thank you for sending in a review, I appreciate your comments. I apologize for the alarm going off during your stay, yes it was a malfunction. Our breakfast does stop at 9am during the week, on weekends it is offered until 10am. With our past experience we have found most people are on the move and leaving the hotel early... More 

Saint Anthony, Indiana
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is one of the cleanest hotels we have stayed in & the staff was very helpful & friendly! We were upgraded to a king suite & the room was absolutely wonderful! Our son just moved to this area so we will be coming to this area quite frequently & definitely plan to stay here again!

Review collected in partnership with Best Western

Was this review helpful? Yes
Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review

Great to hear you enjoyed the hotel and had a great stay. We appreciate your comments and look forward to having you stay on your next trip to visit your son. More 

Monticello, IN, United States
1 review
1 of 5 stars Reviewed 1 week ago

The bathrooms smelled of mold and were not clean. Not friendly at all! DO NOT eat the breakfast!!! The breakfast items that didn't require refrigeration were stored on the floor and everything except the waffles were prepared in the microwave. The waffles are the only thing worth eating because you prepare they yourself!

Review collected in partnership with Best Western

Was this review helpful? Yes
Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review

I apologize your room was not up to our standards, we take great pride in having clean rooms and having a great hotel. Some of our breakfast items do come in prepared and are warmed up in our microwave. Our foods are not stored on the floor, this would never be the norm, maybe this was just after our food... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We were visiting kings island and did not spend a lot of time in the hotel. The beds were hard and the pillows thin. There were three pillows to a bed but 4 would have been better. The air in the room had a strange smell which did improve with time. Men gathered at the doors smoking which can be... More 

Was this review helpful? Yes
Patricia C, Manager at BEST WESTERN Mason Inn, responded to this review

Thank you for submitting your review, I appreciate your comments. Sorry your bed and pillows were not comfortable, I will follow up and check the room and be sure they are up to our standards. We do hope you will stay with us again on your next visit. More 

indianapolis, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

booked days inn and it was horrible. we had a great experience with best western before and decided to book again was totally satisfied. Will stay again this was the right choice in the beginning. Lots of things to do around the hotel

Review collected in partnership with Best Western

Was this review helpful? Yes
Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review

We are glad you stayed with us too. Good to hear you enjoyed the hotel. Thank you for the great comments!! More 

Nashville, Tennessee
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent one night here and had a great experience. Clean room and lobby and nice indoor pool and hot tub. Very close to kings island and lots of restaurants and shopping. They do have a full breakfast in the morning. We stayed in a room right off the lobby and it was still very quiet. Would highly recommend if... More 

Was this review helpful? Yes 1
Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review

Thank you for submitting your review, I am glad you enjoyed the hotel and had a great stay with us. We do hope to see you back soon. More 

shelbyville, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used this hotel for a trip to King's Island. Our family had 8 people divided into 3 rooms. We were able to check in a couple hours early as we came into town before we hit the park. Was glad the hotel let us so that we were able to stay at the park until closing time. The rooms... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Patricia C, General Manager at BEST WESTERN Mason Inn, responded to this review

I appreciate your great comments, it is great to hear you enjoyed the hotel! We are glad to do early checkins if we have the rooms ready. We hope to see you back on your next trip to the area. More 

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