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All 18 Mason hotels

Holiday Inn Express Suites Mason

2.5 of 5 Hotel   |   5100 Natorp Blvd, Mason, OH 45040
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Ranked #4 of 18 Hotels in Mason
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Tracy M Clayton, Georgia, United States
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97 reviews from our community

Traveler rating
    46
    32
    12
    2
    5
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36
12
4
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clayton, Georgia, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

After leaving another hotel because it wasn't clean, we ended lost trying to find another. By the time we arrived at Holiday Inn Express in Mason, OH we were tired and frazzled! Brandi was at the front desk and she put us at ease, provided directions to everywhere we wanted to visit while staying in Mason and went above and... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Tracy, Thank you for all of your kind words! Brandi continues to WOW our guests and I am glad you took the time (while still in the hotel!!) to notice. It is always a pleasure to know that our guests were blown away by not only the quality of the rooms, but the service as well. Again, thank you for... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I have been traveling to the area quite a bit for work. I was always greeted by the friendly staff, especially Brandi. The rooms are quiet and the beds comfortable, and there are quite a few restaurant options just a short drive away. I highly recommend this hotel.

Was this review helpful? Yes
Russell K, General Manager at Holiday Inn Express Suites Mason, responded to this review

Dear guest, thank you for taking the time to let others know what a nice stay you had with us. I have let Brandi know that she was recognized by you and she was thrilled. We truly try and create a wonderful experience when you stay with us. Thanks again, R. Krouse GM Holiday Inn Mason, Ohio 513-387-6000 More 

Caldwell, Ohio
1 review
5 of 5 stars Reviewed December 17, 2014

I travel a lot through the year and I stay at this hotel a lot its a wonderful place beautiful room. The last few times that I have visited the staff was so friendly Brandi made me feel welcomed doing check in. I would recommend this hotel to anyone that is looking for good service

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear miguel f- Thank You for the kind words. We always look forward to your stays with us. Brandi has only been with us for a few months now. It makes me so happy to see that she takes such great care of the guests and always with a smile on her face. Hope to see you soon!! Thank You,... More 

Noblesville, Indiana
Contributor
11 reviews 11 reviews
10 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed December 16, 2014

Our family took a post-Thanksgiving trip to Cincinnati just to get away for a little while and we stayed at the Holiday Inn Express in Mason for one night. This was by design, but had we originally decided to stay more than one night, we most likely would have cancelled the second night and looked for better accommodations. While the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Pdj79, Thank you for taking the time to express your thoughts and concerns regarding our hotel. It is disheartening to know that some aspects of our facility fell below your expectations. Please accept our sincere apologies for any inconvenience you may have experienced with housekeeping services and the air conditioning system. Although we would have preferred you had a... More 

1 review
4 of 5 stars Reviewed December 12, 2014 via mobile

I travel often for work stay at many hotels. It was an nice clean hotel with everything I needed. A few minor fixes could be made. My shower drained slowly. The side door wouldn't open a few occasions. And the first morning the breakfast and coffee were cold. Other than that everything was fine. I'd really like to rave about... More 

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear jmiddle1990- I would first like to apologize for the issues that you had during your stay. No one wants to stand in water while taking a shower or even stand out in the cold when trying to get inside. We notified the maintenance staff to resolve these issues. I am also sorry about the cold coffee. I hope that... More 

1 review
5 of 5 stars Reviewed December 8, 2014

I've spent the past 4 weeks at the Holiday Inn Express in Mason on a business trip. All employees did their very best to make me feel comfortable and at home. Brandi has helped me numerous times with multiple tasks. I would recommend this hotel to anyone who is looking for an affordable yet comfortable place to stay. Ask for... More 

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Louis P- Wow!! Thank You so much for all of the kind words. It was our honor to make sure that you had a comfortable stay with us during your 4 week stay. I love that Brandi was always there to help you out when needed. We look forward to seeing you again and wish you well!! Thank You,... More 

Springfield, New Jersey
1 review
5 of 5 stars Reviewed December 7, 2014

I would highly recommend this hotel if you are staying in the Mason area. Brandi provided a great checkin experience which was smooth and quick. The staff here are pleasant and extremely helpful. The rooms are clean and spacious. There is free breakfast in the morning 👍, and the selection is great.

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Deborah Faith P- Thank You so much for the kind words and the 5 star rating!! I love to see that Brandi took care of you during your check in and that the rest of the staff was helpful. We look forward to your next stay with us! Thank You, Jaimie Ladd Assistant General Manager More 

1 review
5 of 5 stars Reviewed November 29, 2014

I stayed at this hotel for 2 nights. The hotel was great and the staff was very helpful. We had problems with the internet and Brandi came down to our room right when I called and fixed the problem she was very nice and helpful I would recommend this hotel to everyone.

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Todd E- I am glad that you enjoyed your stay with us. I love that Brandi was prompt and able to fix your issue with the internet. Please stop by and introduce yourself the next time that you are in town! Thank You, Jaimie Ladd Assistant General Manager More 

Mount Vernon, Ohio
Top Contributor
50 reviews 50 reviews
36 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 18, 2014

This past fall we stayed at two different times with large parties. Each stay was excellent. All of the staff were incredibly helpful and very friendly at all times. The rooms were spacious with very nice decor, as well as being clean, fresh and spotless. Everyone really enjoyed their stay and very quite happy with everything. Breakfast was just fine,... More 

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Duane G- I am happy to read that you and your group enjoyed not only one, but two stays with us. All of here love to read the kind words that are written about our hotel and the staff. We take pride in making customer service out #1 priority. We look forward to you and your group staying with... More 

Top Contributor
67 reviews 67 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 1, 2014

We stayed one night to go to Kings Island which is less than 5 miles away...excellent stay beginning to end...It took less than 5 minutes to check in the desk clerk was super friendly...the room was nice...mattress super comfortable and I love the white citrus bath room products from Bath and Body works...Great Breakfast...and last but not least the price... More 

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Barnett19777- I am happy that you enjoyed your stay with us and that our staff was friendly and accommodating. October is a great time to come into town for Fear Fest. We look forward to seeing you and your friends the next time that you are in town. Thank You, Jaimie Ladd Assistant General Manager More 

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Additional Information about Holiday Inn Express Suites Mason

Address: 5100 Natorp Blvd, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Suites Mason 2.5*
Number of rooms: 106
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Also Known As:
Holiday Inn Express Suites Mason Hotel Mason
Holiday Inn Express Mason
Mason Holiday Inn
Holiday Inn Express Suites Mason Ohio
Hotel Style:
#2 Business Hotel in Mason
#5 Family Hotel in Mason

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