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All 18 Mason hotels

Holiday Inn Express Suites Mason

2.5 of 5 Hotel   |   5100 Natorp Blvd, Mason, OH 45040
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Ranked #5 of 18 Hotels in Mason
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
April M
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85 reviews from our community

Traveler rating
    36
    31
    11
    2
    5
See reviews for
33
11
4
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (13)
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Overall the hotel is great. Its a newer hotel so its in very good condition. We didn't utilize the free breakfast buffet as we slept in. We stayed 2 nights. The pool is small but was just right for my 2 kids. I hate that there was no jacuzzi as the pool was freezing. They have a very small exercise... More

Was this review helpful? Yes 1
Traci-GM, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear April M, Thank you for the 4 star review about the hotel. I am so happy you had a great time at the hotel. I want apologize for the noise issue you had as well during your stay. We are located so close to King's Island that we pack the hotel with small kids in the summer. We do... More

Midland, Michigan
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent three nights at the hotel during the Cincy Tennis event. Beds were quite comfortable and room and showers clean. The breakfast room is a bit cramped especially around 9 AM. Most of the guest went for the later breakfast prior to going to tennis for the 11 AM matches. Ran out a coffee for 10 minutes or so.... More

Was this review helpful? Yes 2
Traci-GM, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Mike S, Thank you for such a great review of our hotel. We are so glad we met your expectations during your stay! We take pride to make sure each and every guest of ours feels at home. The breakfast area is hit or miss. There are some days I get guests that sleep in or all of them... More

Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We decided at the last minute to make a road trip to Kings Island. Used TripAdvisor on the way down and made the decision to stay based upon the reviews. I'm glad to say that I can add to the positive reviews. While we didn't eat the breakfast, I can say the breakfast area was very clean. The bed and... More

Was this review helpful? Yes 2
Traci-GM, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Steve T, Thank you so much for the great feedback about the hotel and our staff. We are so happy that you enjoyed your stay with us. We take pride in making sure each guest is comfortable and has the best experience from check in to check out. We are happy you enjoyed the beds and pillows! We look... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2014

I brought a group to King's Island and this hotel was not our first choice. The hotel we were going to stay at was unacceptable. We called around and found this hotel still had rooms available. We were exhausted and ready to sleep since we had driven all night and it was about 4 am. Karina was working the front... More

Was this review helpful? Yes 2
Traci-GM, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Paul C, Thank you so much for the awesome comments about our hotel and especially the staff! My staff really takes pride in making sure you have everything you need for your stay. We are so glad that our service was # 1 for your group! We are so happy you got to go to King's Island and explore... More

Waddell, Arizona
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2014

Clean hotel, friendly, helpful staff and manager, nice pool and fitness center. Full continental breakfast but nothing to write home about. Very comfy beds. Rooms are nice with all the ammenities. Also close to King's Island.

Was this review helpful? Yes 1
Traci-GM, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Sheila F, Thank you so much for the great comments about our hotel. We take pride in making sure every single guest is taken care of and has a great time! I am so glad you enjoyed the first floor. I know with kids it is always nice to be right across from the pool. I hope you were... More

pittsburgh
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 9, 2014

This hotel is in-between two other hotels off a busy street. The hotel is relatively new, the carpet,interior and exterior design are up dated and relaxing. The rooms are large, with space for putting items away, a desk and chair and with comfortable pillows and beds. The bathroom is spacious with hot water running in the morning. The view I... More

Was this review helpful? Yes 1
Traci-GM, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear PittsburghHardcritic, Thank you for the feedback about our hotel. I am so sorry to hear about your friend and having to drive somewhere that late at night. I have addressed the issue with my staff in order to help the next guest that this may happen to. I hope your friend is feeling better and you were both able... More

Bellefontaine
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 5, 2014

We stayed for our 50th anniversary. Great room--good food- nice people. There are lots of things to do in the area, Kings Island if you have kids, and Entertrainment Junction, a train museum that you can spend all day viewing.

Was this review helpful? Yes 1
Traci-GM, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear G. P, Thank you so much for the great review. We strive to be the best everyday for all of our guests.We are so glad you got to enjoy the area attractions that are so close to the hotel. We look forward to having you stay with us again. Please let me know if there is anything else I... More

Skokie, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 4, 2014

This hotel rocks as far as customer service is concerned. The hotel manager was at our disposal for anything we needed. We had rooms for our family reunion and also utilized their banquet rooms. We had problems from an online booking - the manager stuck with it until we cleared it up - even though the booking was not thru... More

Was this review helpful? Yes 3
Daniel P, Manager at Holiday Inn Express Suites Mason, responded to this review

Marlena, Oh how excited I was to see this review. Not only was it a pleasure to make to take care of your family and the entire family reunion but you made myself and the entire staff feel part of it. I try to make each and every guest feel like they are at home and make them as comfortable... More

A TripAdvisor Member
5 of 5 stars Reviewed July 17, 2014

We came to Mason for dance nationals with 15 girls. The hotel staff was very friendly, the breakfast exceeded expectations and had healthy options, and they allowed us to use one of their conference rooms for the girls to rehearse. Excellent value!

Was this review helpful? Yes 6
Daniel P, Manager at Holiday Inn Express Suites Mason, responded to this review

TripAdvisor Member, I am so glad me made an impression on your to come back and stay with us again next year. I am also glad you noticed the great breakfast changes I think its great that Holiday Inn made these changes to help out with guest who want a healthier option. It was also a pleasure to have the... More

Harrisburg, Pennsylvania
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 29, 2014

We travel a lot in the summer and this was our family's favorite hotel. Everyone loved the breakfast as they changed the main items every day (turkey sausage, bacon, scrambled eggs with cheese inside). Breakfast area was nice and large so we weren't cramped like in most hotels. Room was clean and nicely appointed. The manager even greeted guests during... More

Was this review helpful? Yes 8
Daniel P, Manager at Holiday Inn Express Suites Mason, responded to this review

KC, There are nearly 2200 Holiday Inn Express's and we are your favorite so far. This is such a pleasure to be even responding to your review after the way you feel. I personally appreicate you noticing all the small things like myself walking around breakfast and checking on the employees. We have a family here and all the staff... More

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Additional Information about Holiday Inn Express Suites Mason

Address: 5100 Natorp Blvd, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Mason 2.5*
Number of rooms: 106
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Also Known As:
Holiday Inn Express Suites Mason Hotel Mason
Holiday Inn Express Mason
Mason Holiday Inn
Holiday Inn Express Suites Mason Ohio

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