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Holiday Inn Express Suites Mason

#4 of 19 Hotels in Mason
Certificate of Excellence
2.5 of 5
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5100 Natorp Blvd, Mason, OH 45040
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Holiday Inn Express Suites Mason
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Ranked #4 of 19 Hotels in Mason
Certificate of Excellence
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111 reviews from our community

Traveler rating
    56
    35
    13
    2
    5
See reviews for
38
14
4
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
109 reviews 109 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I took a group of middle school students on a trip and we stayed at this hotel for 2 nights. The staff was super. They had all our rooms arranged and ready as I had asked for adhead of time. Everyone on the staff was friendly and always ready to assist. The breakfast was the usual, but, I especially liked... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

ladybd, Thank you for such a glowing review! We enjoyed having you at our property! The kids were some of the most behaved I have ever seen. I had never seen our type of pancake machines before I arrived here and they are AWESOME! If you are ever back in the area, please do not hesitate to give us a... More 

Sydney, Australia
Top Contributor
118 reviews 118 reviews
45 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

We've been travelling thru the US for the past 3 weeks and this hotel, by far, was the best we've stayed at. The checking staff were helpful and very friendly. Our room and bathroom was quite large and very clean. The breakfast was more than I've had at any other place. As an added side, they have a pancake maker... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Aussiepam, Thank you for your review! I am so glad that everyone made this an amazing experience for you! The pancake machine is nothing short of awesome. I was astounded by it when I first arrived. Come back and see us if you are ever in the area as I am sure we will have some of those pancakes and... More 

Cordova, Tennessee
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

I had the pleasure of chaperoning a group of choir students on a competition. Bobby, Robert, Alex and Patrick (1st and 2nd shift front desk staff) were absolutely incredible. Since we had over 80 middle school students, they provided a gathering room for us (at no additional charge) so that our students would have their own place to hang out.... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Anthony P, We LOVED having you all. Everyone in the group was very polite and well behaved! We really strive to have every guest feel as though they are at home. It was our pleasure to host you and if you are ever in the area again, please do not hesitate to contact us! Yours in Service, Bobby B Assistant... More 

Columbus, Ohio
Top Contributor
76 reviews 76 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thanks to all for a brief but wonderful stay. There is no better staff! Helped me in so many ways and so kind. Hotel is spotless and good location. Got an upgrade. Lovely welcome note. Water cold and in refridge. Got me a in service menu. Total care. I will be back if I can.

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Julia B, Thank you for such a wonderful review! I am glad to hear that we went above and beyond to ensure that you had a wonderful stay. If you are ever in the area again, please come back and see us! Yours in Service, Bobby B Assistant General Manager Holiday Inn Express and Suites Mason OH 45040 More 

Ohio
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had previously reviewed this location and gave it a glowing review even though there was a small problem with my HVAC thermostat not functioning correctly. This time, the stopper in the sink was down when I checked in and the pull handle was broken, so I couldn't get it to raise back up so that I could use the... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

alwweb, To begin, I would like to thank you for your review. Each and every review that we receive helps us to get better. Next I would like to apologize for the inconvenience that you had with your HVAC and the sink stopper. I understand why that would frustrate you. Regarding the receipt, we have installed new pieces to the... More 

Columbus, Ohio, United States
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for half a week on business. Room was nice and spacious. I think the standard room has two queen beds, a nice desk table and a mini fridge. Breakfast is included. Fairly standard Holiday Inn Express continental breakfast. They have some biscuit, egg, and sausage, which didn't look too appealing, which would be my only knock. They also have... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

NeilRJ, I would like to start by thanking you for your review! I am glad to hear that the rooms provided an ample amount of space for you to conduct your business. However, while I am pleased to hear that there were no complaints, it is disappointing to hear that you were not WOW'ed. Next time you are in the... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Everyone was very nice the entire trip, the guy at the front desk was very helpful, his name was Alex ! It was my friends birthday, and we were about to head to kings island when he brought us some waters before we left, which is very thoughtful considering even water is expensive there. Thanks so much for everything, i... More 

Was this review helpful? Yes 2
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Tanyaaaaaaaaaaa, I am so glad to hear of your wonderful experience at our property! Alex has been with us for a while now he is beginning to provide that excellent service that we have embraced here at the Holiday Inn Express. I hope you enjoyed your friends birthday as well as Kings Island! If you are ever in the area... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Tried going to the Hyatt they were rude and unprofessional, we came here and the service was excellent, Alex at the front desk went above and beyond to make sure we were happy, I would recommend staying here to anyone in mason.

Was this review helpful? Yes 1
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Kaylaarogers, Thank you for the nice review! Alex has been with us for a while now and it is great to see him starting to shine! If you are ever in the area again, please do not hesitate to contact myself personally and I will set up your reservation. Thank you again and we hope to see you soon! Yours... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2015 via mobile

Compliments to the wonderful, helpful staff. Due to a problem with our car late on a Sunday night we stayed at this wonderful hotel. They helped to ease a very stressful situation by providing a ride to a nearby car dealership the following morning. Our room was great also.

Was this review helpful? Yes 1
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Wherewewere, Thank you for such a wonderful review. We always want to go above and beyond for our guests. Whether it be going and picking up ice cream or driving folks to the dealership, we want our guests to not only have a good stay, but a memorable one. I thrilled to hear that our employees are adopting that... More 

Cartersville, Georgia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2015

No complaints whatsoever with the quality of the room, service, amenities, or breakfast. The only problem was that hotel staff (including front desk) were at the front entrance smoking many of the times we entered and exited the property. Bottom line, smokers don't understand the attack on the senses that second hand smoke represents to many non-smokers. Hotel management should... More 

Was this review helpful? Yes 1
Bobby B, General Manager at Holiday Inn Express Suites Mason, responded to this review

I want to thank you for your comments, I have created and posted a new smoking policy with ALL employees so as NOT to offend any guests. We work so hard trying to make sure every guest has a wonderful experience we cannot let this happen again. Thanks again for all the comments regarding your stay. We will look forward... More 

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