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Holiday Inn Express Suites Mason

#3 of 18 Hotels in Mason
Certificate of Excellence
2.5 of 5
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5100 Natorp Blvd, Mason, OH 45040
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1 room 1 guest
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Holiday Inn Express Suites Mason
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131 Reviews from our TripAdvisor Community

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Traveler rating
    68
    40
    14
    3
    6
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47
17
4
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This was certainly the best stay I have had at any IHG Brand hotel. The greeting upon my arrival was the best I've ever received. I was visiting Cincinnati on business for the whole week. My flight landed early Monday morning and I had my colleagues meet me at the hotel lobby. Upon arrival, I was greeted by Russell who... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were in Akron as guest to our friends family reunion. The hotel was expensive looking but not expensive in price. Rooms were clean and cared for had a good nights rest. There is free parking, free Wi-Fi, not sure about the breakfast, we wanted to get on the highway to come home so we did not eat there. Beautiful... More 

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Des Moines, Iowa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

A Holiday Inn Express isn't going to be a 5 star hotel, so don't plan on anything fancy. Great location, nice area of Cinci. Very close to King's Island/Soak City. Staff very nice and helpful. Smaller hotel in size so didn't feel quite as crowded even though full. Great breakfast buffet each day, and the staff kept it well stocked... More 

Was this review helpful? Yes 1
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

fourzabunch, While I am happy to hear that you enjoyed your stay, I am sorry to hear we did not exceed your expectations. Next time that you stay with us please let us know at the front desk that you would like a room on the top floor and we will be sure to do everything we can to accommodate... More 

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed 4 weeks ago

I never stayed at this hotel however my credit card was charged for 2 nights. When I contacted the hotel I was told that they could not find a reservation under my name. I contacted IHG(Holiday Inns rewards program) and they told me that someone reserved a room under the initials a.a using my IHG account. The general manager at... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

MrsCamille, I understand that you have been in contact with our General Manager Russell. In our system I am showing two reservations under your name during the weekend of the Jazzfest event in Cincinnati. I hope that in the future you give us the opportunity to show you the amazing property that we have here in Mason. If you have... More 

Westlake
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My husband & I were going to be in Cincinnati for a concert in riverbend music center. We wanted to stay somewhere in between there & King's Island. We found this place & it was perfect really close to King's Island & only a 30mins drive to riverbend & the price was decent. Friendly staff, complimentary breakfast everydaywe stayed,conveniently close... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Torio68, Thank you for staying with us and for the great review! I hope you enjoyed your concert while you were here! Next time you stay with us it would be our pleasure to extend the blackout drapes that are behind the curtains so that the sunlight does not beam into the room. We look forward to your next stay... More 

Ellettsville, Indiana
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 24, 2015

My mom, son and I stayed the night before hitting King's Island. It is only minutes away from the park, which is a plus. The property is clean and comfortable. We had a room on the 3rd floor right by the elevator. I was worried about it being noisy, but we didn't hear a thing! Comfortable beds and ample space... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Jaypbee91, Thank you for your review! I am glad to hear that you had a quiet evening at our property and enjoyed the beds and space in the rooms. I would like to apologize for the temperature of the pool and I want to assure you that this has been communicated to the appropriate staff members. I hope that in... More 

Arlington, Virginia
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 24, 2015

We stayed one night during a trip to Kings Island. Very clean and newer hotel. Great breakfast area with many options for kids. Room is clean with comfortable beds. It was quiet on the 4th floor. The floors seem thin, so I wonder if there would be more noise from feet overhead on the lower floors. Nice indoor pool but... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Goingplaces345, Thank you for such a wonderful review! I hope that you enjoyed your visit to Kings Island! I am sorry to hear that the pool was a bit chilly for you and I have communicated this deficiency to our maintenance staff. I hope that next time you visit Kings Island you come back and see us! Yours in Service,... More 

Mansfield, OH
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 23, 2015

Close to Kings Island - only one exit away. We left Soak City at Kings Island at 7:00 p.m. and checked into the hotel and dried off and changed clothes (4 people), went through a drive through at a fast food restaurant near the hotel and were back at Kings Island by 8:15p.m. to finish out our day. Doable if... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

tpgp4, Thank you for your review! I am glad to hear that you enjoyed your stay with us! I hope that you were able to ride all of the best rides at Kings Island (the Beast is my favorite!). Next time you are in town please do not hesitate to contact us here at the hotel as it would be... More 

Oklahoma City, Oklahoma
Level Contributor
99 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed July 20, 2015

The walls and the ceilings are not well insulated in this hotel and you can hear EVERYTHING going on next door and above your room. Combine that with an uncomfortable bed and you have all the ingredients for a poor night's sleep. On the plus side, the room was clean and the staff were very nice.

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

BisoninLondon, While I am sorry to hear that the noise level in your room was unsatisfactory, I am glad to hear that you enjoyed a clean room as well as our staff. If you decide to come back and stay with us in the future, we will do everything in our power to make sure that you have an enjoyable... More 

Cleveland, Ohio
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 19, 2015

We stayed here for 5 nights for a local dance competition in June. The suite was clean and worked out well for 4 people. The king suite has a nice sized bathroom and a pull out couch. The hotel offers free Internet and free hot and cold breakfast. The lobby area is large and our team spent a lot of... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Leanne W, Thank you for your review! We appreciate your feedback. I am glad to hear that you thoroughly enjoyed your stay with us! I love having a Graeter's in front of us (my favorite is their Black Raspberry Chip) and I am glad to hear that you enjoyed our surrounding area. We look forward to your return next year!... More 

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