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Holiday Inn Express Suites Mason

#3 of 18 Hotels in Mason
Certificate of Excellence
2.5 of 5
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5100 Natorp Blvd, Mason, OH 45040
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Holiday Inn Express Suites Mason
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135 Reviews from our TripAdvisor Community

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Ponchatoula, Louisiana
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 3, 2015 via mobile

I always stay at the Hyatt Place which is next door to this hotel and am pleasantly surprised. Staff is very friendly and always there to help. The included breakfast is great and is more Han just the standard cereal and donuts. Fresh hit biscuit, white gravy, eggs, sausage, fresh fruit....and I can go on forever in regards to the... More 

Helpful?
Thank Louis D
Alex B, Front Office Manager at Holiday Inn Express Suites Mason, responded to this review

Thanks for the GREAT review!!! I also want to thank you for the kind words! It's great to see our hard work pay off! Hopefully we'll see you again in the future and you have a wonderful Holiday! Yours In Service, Alex B Front Desk Supervisor Holiday Inn Express and Suites Mason OH 45040 More 

Gainesville, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 15, 2015 via mobile

We stopped her while enroute to Michigan. We had a King bed room, we were pleasantly surprised. The room had a separate sitting room with a couch,desk and coffee table. Let's not forget the ceiling fan and tv. The bed area was very spacious and also included a tv. Overall everything was very clean and the staff was very friendly.... More 

Helpful?
Thank Robert D
Alex B, Front Office Manager at Holiday Inn Express Suites Mason, responded to this review

Thanks for the GREAT review!!! I'm glad you enjoyed your stay with us, It really pays to see our hard work being noticed! I hope you guys had a wonderful holiday weekend and feel free to stop in anytime next time you're in Mason! Yours In Service, Alex B Front Desk Supervisor Holiday Inn Express and Suites Mason OH 45040 More 

Mason, Ohio
1 review
5 of 5 stars Reviewed October 12, 2015

The staff in this hotel are absolutely dedicated to give wonderful service to their customers. I was in the process of relocating from the UK to the US and there was so much I had to think about and do. The staff really helped me out in many ways and it was always great service with a smile. Thanks Holiday... More 

Helpful?
Thank ramsay_gd
Alex B, Front Office Manager at Holiday Inn Express Suites Mason, responded to this review

Hey Mr. Ramsay thanks for the fantastic review!!!!!! I'm glad everything worked out for you! And thank you for the kind words and I hope everything is great in you're new home. If for any reason you need a place to stay let me know and just like last time i'll take care of you! Yours In Service, Alex B... More 

michigan
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 11, 2015

I came back and stayed at this hotel mainly because of its location to the Cincy tennis tournament. The staff was great, friendly and helpful and efficient. The room was average, the beds need to be replaced though. They were so creaky that every movement makes a noise. The breakfast has gone down in quality and selections. On top of... More 

Helpful?
1 Thank greenstar10
Alex B, Front Office Manager at Holiday Inn Express Suites Mason, responded to this review

Thanks for the review! I'm sorry we didn't meet your expectations. Hopefully you give us a chance to exceed your expectations next time you come to Mason! Yours in Service, Alex B Front Desk Supervisor Holiday Inn Express and Suites Mason OH 45040 More 

Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed August 28, 2015 via mobile

This was certainly the best stay I have had at any IHG Brand hotel. The greeting upon my arrival was the best I've ever received. I was visiting Cincinnati on business for the whole week. My flight landed early Monday morning and I had my colleagues meet me at the hotel lobby. Upon arrival, I was greeted by Russell who... More 

Helpful?
Thank Cj B
Alex B, Front Office Manager at Holiday Inn Express Suites Mason, responded to this review

Thanks for the AMAZING review!! Russell was tickled pink by this and he sends his thanks as well! We're both glad you had a wonderful time at our facility and we look forward to your next visit! Yours in Service, Alex B Front Desk Supervisor Holiday Inn Express and Suites Mason, OH 45040 More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2015

We were in Akron as guest to our friends family reunion. The hotel was expensive looking but not expensive in price. Rooms were clean and cared for had a good nights rest. There is free parking, free Wi-Fi, not sure about the breakfast, we wanted to get on the highway to come home so we did not eat there. Beautiful... More 

Helpful?
Thank Roberta T
Alex B, Front Office Manager at Holiday Inn Express Suites Mason, responded to this review

Thanks for the GREAT review Roberta! I love all the wonderful comments too! Hopefully you can get some breakfast next time you're in Mason. Hope you had a wonderful visit and we look forward to your next visit!! Yours in Service, Alex B Front Desk Supervisor Holiday Inn Express and Suites Mason, OH 45040 More 

Des Moines, Iowa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 2, 2015

A Holiday Inn Express isn't going to be a 5 star hotel, so don't plan on anything fancy. Great location, nice area of Cinci. Very close to King's Island/Soak City. Staff very nice and helpful. Smaller hotel in size so didn't feel quite as crowded even though full. Great breakfast buffet each day, and the staff kept it well stocked... More 

Helpful?
2 Thank fourzabunch
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

fourzabunch, While I am happy to hear that you enjoyed your stay, I am sorry to hear we did not exceed your expectations. Next time that you stay with us please let us know at the front desk that you would like a room on the top floor and we will be sure to do everything we can to accommodate... More 

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed August 1, 2015

I never stayed at this hotel however my credit card was charged for 2 nights. When I contacted the hotel I was told that they could not find a reservation under my name. I contacted IHG(Holiday Inns rewards program) and they told me that someone reserved a room under the initials a.a using my IHG account. The general manager at... More 

Helpful?
Thank MrsCamille
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

MrsCamille, I understand that you have been in contact with our General Manager Russell. In our system I am showing two reservations under your name during the weekend of the Jazzfest event in Cincinnati. I hope that in the future you give us the opportunity to show you the amazing property that we have here in Mason. If you have... More 

Westlake
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 31, 2015 via mobile

My husband & I were going to be in Cincinnati for a concert in riverbend music center. We wanted to stay somewhere in between there & King's Island. We found this place & it was perfect really close to King's Island & only a 30mins drive to riverbend & the price was decent. Friendly staff, complimentary breakfast everydaywe stayed,conveniently close... More 

Helpful?
Thank Torio68
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Torio68, Thank you for staying with us and for the great review! I hope you enjoyed your concert while you were here! Next time you stay with us it would be our pleasure to extend the blackout drapes that are behind the curtains so that the sunlight does not beam into the room. We look forward to your next stay... More 

Ellettsville, Indiana
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 24, 2015

My mom, son and I stayed the night before hitting King's Island. It is only minutes away from the park, which is a plus. The property is clean and comfortable. We had a room on the 3rd floor right by the elevator. I was worried about it being noisy, but we didn't hear a thing! Comfortable beds and ample space... More 

Helpful?
Thank Jaypbee91
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Jaypbee91, Thank you for your review! I am glad to hear that you had a quiet evening at our property and enjoyed the beds and space in the rooms. I would like to apologize for the temperature of the pool and I want to assure you that this has been communicated to the appropriate staff members. I hope that in... More 

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