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All 18 Mason hotels

Holiday Inn Express Suites Mason

2.5 of 5 Hotel   |   5100 Natorp Blvd, Mason, OH 45040
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Ranked #4 of 18 Hotels in Mason
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Melanie M Boston, Massachusetts, United States
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99 reviews from our community

Traveler rating
    47
    33
    12
    2
    5
See reviews for
37
12
4
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for two nights for a business trip, and I arrived during the first half of the Superbowl. I was pleasantly surprised to find that the breakfast area had been appointed with snacks and screens airing the game. I could even watch while I checked in so I didn't have to miss a beat! The staff... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Melanie, I am thrilled to hear that you enjoyed your stay with us! What a game! I hope that the team you were pulling for won. I also hope that you were able to grab some of the delicious Graeter's ice cream (my favorite is the Black Raspberry Chip!) and the next time that you are wanting some you come... More 

Contributor
19 reviews 19 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This review updates/replaces an earlier (poor) review I had written. Our overnight stay on Thanksgiving Eve (2014) was fine, but when we left on Thanksgiving morning, we realized I left a CamelBak water bottle in the fridge (which was obviously MY FAULT). We called the hotel about 30 minutes later and they said they'd ship it to us at our... More 

Was this review helpful? Yes
Russell K, General Manager at Holiday Inn Express Suites Mason, responded to this review

Mr. Randy W. I want to again offer my regrets for not getting the bottle to you sooner and want to extend an invitation to stay with us next time you are in the area. I appreciate you going on social media again and letting people know you are now happy. Most people would not take the time to respond... More 

Clayton, Georgia, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

After leaving another hotel because it wasn't clean, we ended lost trying to find another. By the time we arrived at Holiday Inn Express in Mason, OH we were tired and frazzled! Brandi was at the front desk and she put us at ease, provided directions to everywhere we wanted to visit while staying in Mason and went above and... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Tracy, Thank you for all of your kind words! Brandi continues to WOW our guests and I am glad you took the time (while still in the hotel!!) to notice. It is always a pleasure to know that our guests were blown away by not only the quality of the rooms, but the service as well. Again, thank you for... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed January 19, 2015

I have been traveling to the area quite a bit for work. I was always greeted by the friendly staff, especially Brandi. The rooms are quiet and the beds comfortable, and there are quite a few restaurant options just a short drive away. I highly recommend this hotel.

Was this review helpful? Yes
Russell K, General Manager at Holiday Inn Express Suites Mason, responded to this review

Dear guest, thank you for taking the time to let others know what a nice stay you had with us. I have let Brandi know that she was recognized by you and she was thrilled. We truly try and create a wonderful experience when you stay with us. Thanks again, R. Krouse GM Holiday Inn Mason, Ohio 513-387-6000 More 

Caldwell, Ohio
1 review
5 of 5 stars Reviewed December 17, 2014

I travel a lot through the year and I stay at this hotel a lot its a wonderful place beautiful room. The last few times that I have visited the staff was so friendly Brandi made me feel welcomed doing check in. I would recommend this hotel to anyone that is looking for good service

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear miguel f- Thank You for the kind words. We always look forward to your stays with us. Brandi has only been with us for a few months now. It makes me so happy to see that she takes such great care of the guests and always with a smile on her face. Hope to see you soon!! Thank You,... More 

Noblesville, Indiana
Contributor
11 reviews 11 reviews
10 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed December 16, 2014

Our family took a post-Thanksgiving trip to Cincinnati just to get away for a little while and we stayed at the Holiday Inn Express in Mason for one night. This was by design, but had we originally decided to stay more than one night, we most likely would have cancelled the second night and looked for better accommodations. While the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Pdj79, Thank you for taking the time to express your thoughts and concerns regarding our hotel. It is disheartening to know that some aspects of our facility fell below your expectations. Please accept our sincere apologies for any inconvenience you may have experienced with housekeeping services and the air conditioning system. Although we would have preferred you had a... More 

1 review
4 of 5 stars Reviewed December 12, 2014 via mobile

I travel often for work stay at many hotels. It was an nice clean hotel with everything I needed. A few minor fixes could be made. My shower drained slowly. The side door wouldn't open a few occasions. And the first morning the breakfast and coffee were cold. Other than that everything was fine. I'd really like to rave about... More 

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear jmiddle1990- I would first like to apologize for the issues that you had during your stay. No one wants to stand in water while taking a shower or even stand out in the cold when trying to get inside. We notified the maintenance staff to resolve these issues. I am also sorry about the cold coffee. I hope that... More 

1 review
5 of 5 stars Reviewed December 8, 2014

I've spent the past 4 weeks at the Holiday Inn Express in Mason on a business trip. All employees did their very best to make me feel comfortable and at home. Brandi has helped me numerous times with multiple tasks. I would recommend this hotel to anyone who is looking for an affordable yet comfortable place to stay. Ask for... More 

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Louis P- Wow!! Thank You so much for all of the kind words. It was our honor to make sure that you had a comfortable stay with us during your 4 week stay. I love that Brandi was always there to help you out when needed. We look forward to seeing you again and wish you well!! Thank You,... More 

Springfield, New Jersey
1 review
5 of 5 stars Reviewed December 7, 2014

I would highly recommend this hotel if you are staying in the Mason area. Brandi provided a great checkin experience which was smooth and quick. The staff here are pleasant and extremely helpful. The rooms are clean and spacious. There is free breakfast in the morning 👍, and the selection is great.

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Deborah Faith P- Thank You so much for the kind words and the 5 star rating!! I love to see that Brandi took care of you during your check in and that the rest of the staff was helpful. We look forward to your next stay with us! Thank You, Jaimie Ladd Assistant General Manager More 

1 review
5 of 5 stars Reviewed November 29, 2014

I stayed at this hotel for 2 nights. The hotel was great and the staff was very helpful. We had problems with the internet and Brandi came down to our room right when I called and fixed the problem she was very nice and helpful I would recommend this hotel to everyone.

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Todd E- I am glad that you enjoyed your stay with us. I love that Brandi was prompt and able to fix your issue with the internet. Please stop by and introduce yourself the next time that you are in town! Thank You, Jaimie Ladd Assistant General Manager More 

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Additional Information about Holiday Inn Express Suites Mason

Address: 5100 Natorp Blvd, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Suites Mason 2.5*
Number of rooms: 106
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Also Known As:
Holiday Inn Express Suites Mason Hotel Mason
Holiday Inn Express Mason
Mason Holiday Inn
Holiday Inn Express Suites Mason Ohio
Hotel Style:
#2 Business Hotel in Mason
#5 Family Hotel in Mason

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