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Holiday Inn Express Suites Mason

#3 of 18 Hotels in Mason
Certificate of Excellence
2.5 of 5
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5100 Natorp Blvd, Mason, OH 45040
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Holiday Inn Express Suites Mason
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Ranked #3 of 18 Hotels in Mason
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
LynnP333
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118 Reviews from our TripAdvisor Community

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    36
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
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English first
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    (118)
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    (26)
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    (43)
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    (31)
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    (18)
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1 review
5 of 5 stars Reviewed 2 weeks ago

What stands out most about this hotel is the outstanding customer service. We made a group reservation for our little league baseball team, which can be tricky, but our group sales rep, Liz Krouse, made it simple and pleasant. She was always prompt to reply to our requests, helped us shuffle various arrival and departure dates for the families, and... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

LynnP333, Thank you for your wonderful review! Liz has been in our sales department for a few months now and she is definitely an asset. I am glad to hear that you were able to work with her. Secondly, I am pleased to hear that you enjoyed not only the property but everything the surrounding area had had to offer.... More 

London, Kentucky
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed only one night but it was a wonderful stay. This hotel is only one exit away from Kings Island & Graeters Ice Cream is in their parking lot!!! Beautiful lobby and exterior .... Room was perfectly clean, bed very comfy!! ...... And I must say we left some very port any items in our room & did not... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

knroark, Thank you so much for your review! I am glad to hear that you enjoyed every aspect of the hotel. Next time you come up and go to Graeters, I would like to recommend the Black Raspberry Chip flavor, as it is my favorite! I am also happy to hear you received your items. If you are ever in... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel was very clean, especially in the breakfast area. There was plenty of seating for the free breakfast. Cinnamon rolls were awesome. Our room was clean and neat. The ceiling in the bedroom area had been noticeably patched though and only repainted in certain spots. Staff was friendly and helpful.

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

mtmiche, Thank you for your review. I am glad to hear you enjoyed all that our hotel had to offer (especially our hallmark cinnamon rolls!). If you are ever in the area again, please give us a call! We would love to have you again. I promise to have some cinnamon rolls hot and ready for you in the morning!... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Prior to arrival I called and spoke with Rob, who is a true asset to that hotel's team, about a late check out. He was very kind and took care of it. Then when we arrived there was a towel that had fallen from the shelf into the toilet. Now if it had been my toilet I would have removed... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Tayarrit76, Thank you for your review! Rob has recently joined the team here and goes out of his way to make sure that our guests have a truly wonderful experience! I would like to apologize for the "ceiling walkers" you speak of. We try to control any noise that may be an inconvenience to our guests! If you are ever... More 

York, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

Had a great stay at the Holiday Inn Express in Mason Ohio. The whole staff was excellent. Employee, Rob, went out of his way to make some extra cookies after my business group missed out on the earlier batch. It was much appreciated. The rooms were great and it was an excellent stay. I will definitely be staying there again.

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

rjustice21, Thank you so much for your review! Rob recently joined us here and I am so pleased to hear that he is exemplifying the customer service we strive for here. I hope those cookies were fantastic! We certainly look forward to you staying with us again! Yours in Service, Bobby B Assistant General Manager Holiday Inn Express and Suites... More 

Wood-Ridge, NJ
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a great hotel! It all started when it took me all of two minutes to check in with their electronic signature pad thing at the front desk. Oh yes, and Patrick at the front desk already had me pre-upgraded to a king suite. Thanks Patrick! The room was super-spacious and super-clean. Actually the entire property and grounds were immaculate.... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Rodyk, Thank you for such a pleasant review! I am over the moon to hear that you had such a wonderful check in experience with Patrick. He does an excellent job. Our breakfast menu has changed slightly, so I am glad that you enjoyed our selection. If you are ever in the area please give us a call and we... More 

Akron, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed May 26, 2015

I was very impressed with the friendliness and cleanliness of the hotel. The staff was great. Check in was easy and they managed to keep the breakfast area clean and well staffed even with the large number of people staying this weekend. I will definitely stay again.

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

TSJS1982, Thank you for your glowing review! With being an Express, we strive for you to have the experience be as quick and easy as possible. I am also pleased to hear that you enjoyed your breakfast experience with us! Daniela and Shiora do a great job in breakfast! We look forward to your next stay with us! Yours in... More 

Level Contributor
116 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 19, 2015

I took a group of middle school students on a trip and we stayed at this hotel for 2 nights. The staff was super. They had all our rooms arranged and ready as I had asked for adhead of time. Everyone on the staff was friendly and always ready to assist. The breakfast was the usual, but, I especially liked... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

ladybd, Thank you for such a glowing review! We enjoyed having you at our property! The kids were some of the most behaved I have ever seen. I had never seen our type of pancake machines before I arrived here and they are AWESOME! If you are ever back in the area, please do not hesitate to give us a... More 

Sydney, Australia
Level Contributor
120 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed May 15, 2015

We've been travelling thru the US for the past 3 weeks and this hotel, by far, was the best we've stayed at. The checking staff were helpful and very friendly. Our room and bathroom was quite large and very clean. The breakfast was more than I've had at any other place. As an added side, they have a pancake maker... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Aussiepam, Thank you for your review! I am so glad that everyone made this an amazing experience for you! The pancake machine is nothing short of awesome. I was astounded by it when I first arrived. Come back and see us if you are ever in the area as I am sure we will have some of those pancakes and... More 

Cordova, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 14, 2015

I had the pleasure of chaperoning a group of choir students on a competition. Bobby, Robert, Alex and Patrick (1st and 2nd shift front desk staff) were absolutely incredible. Since we had over 80 middle school students, they provided a gathering room for us (at no additional charge) so that our students would have their own place to hang out.... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Anthony P, We LOVED having you all. Everyone in the group was very polite and well behaved! We really strive to have every guest feel as though they are at home. It was our pleasure to host you and if you are ever in the area again, please do not hesitate to contact us! Yours in Service, Bobby B Assistant... More 

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