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Holiday Inn Express Suites Mason

#3 of 18 Hotels in Mason
Certificate of Excellence
2.5 of 5
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5100 Natorp Blvd, Mason, OH 45040
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Holiday Inn Express Suites Mason
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Ranked #3 of 18 Hotels in Mason
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
Jaypbee91 Ellettsville, Indiana
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126 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ellettsville, Indiana
Level Contributor
9 reviews
4 of 5 stars Reviewed 1 week ago NEW

My mom, son and I stayed the night before hitting King's Island. It is only minutes away from the park, which is a plus. The property is clean and comfortable. We had a room on the 3rd floor right by the elevator. I was worried about it being noisy, but we didn't hear a thing! Comfortable beds and ample space... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Jaypbee91, Thank you for your review! I am glad to hear that you had a quiet evening at our property and enjoyed the beds and space in the rooms. I would like to apologize for the temperature of the pool and I want to assure you that this has been communicated to the appropriate staff members. I hope that in... More 

Arlington, Virginia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed one night during a trip to Kings Island. Very clean and newer hotel. Great breakfast area with many options for kids. Room is clean with comfortable beds. It was quiet on the 4th floor. The floors seem thin, so I wonder if there would be more noise from feet overhead on the lower floors. Nice indoor pool but... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Goingplaces345, Thank you for such a wonderful review! I hope that you enjoyed your visit to Kings Island! I am sorry to hear that the pool was a bit chilly for you and I have communicated this deficiency to our maintenance staff. I hope that next time you visit Kings Island you come back and see us! Yours in Service,... More 

Mansfield, OH
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to Kings Island - only one exit away. We left Soak City at Kings Island at 7:00 p.m. and checked into the hotel and dried off and changed clothes (4 people), went through a drive through at a fast food restaurant near the hotel and were back at Kings Island by 8:15p.m. to finish out our day. Doable if... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

tpgp4, Thank you for your review! I am glad to hear that you enjoyed your stay with us! I hope that you were able to ride all of the best rides at Kings Island (the Beast is my favorite!). Next time you are in town please do not hesitate to contact us here at the hotel as it would be... More 

Oklahoma City, Oklahoma
Level Contributor
99 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 1 week ago

The walls and the ceilings are not well insulated in this hotel and you can hear EVERYTHING going on next door and above your room. Combine that with an uncomfortable bed and you have all the ingredients for a poor night's sleep. On the plus side, the room was clean and the staff were very nice.

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

BisoninLondon, While I am sorry to hear that the noise level in your room was unsatisfactory, I am glad to hear that you enjoyed a clean room as well as our staff. If you decide to come back and stay with us in the future, we will do everything in our power to make sure that you have an enjoyable... More 

Cleveland, Ohio
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 5 nights for a local dance competition in June. The suite was clean and worked out well for 4 people. The king suite has a nice sized bathroom and a pull out couch. The hotel offers free Internet and free hot and cold breakfast. The lobby area is large and our team spent a lot of... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Leanne W, Thank you for your review! We appreciate your feedback. I am glad to hear that you thoroughly enjoyed your stay with us! I love having a Graeter's in front of us (my favorite is their Black Raspberry Chip) and I am glad to hear that you enjoyed our surrounding area. We look forward to your return next year!... More 

Level Contributor
8 reviews
5 of 5 stars Reviewed 2 weeks ago

We came to Mason for Kings Island. We were greeted by a courteous staff at the hotel at check in.. the room was clean .. the hot tub was available for use. It was conveniently close to stores and restaurant .. we had a wonderful stay

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Beth K, I am so happy to hear that you enjoyed your stay! The next time you come for Kings Island please give us a call as it would be our pleasure to arrange your accommodations! Yours In Service, Bobby B Assistant General Manager Holiday Inn Express and Suites Mason OH 45040 More 

Huntington, West Virginia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our hotel stay was great here! We spent one night before going to King's Island. The price was reasonable. There was a full continental breakfast bar with hot pancakes and waffles. The employees were exceptional and very nice. The hotel itself was very clean and well kept. It appeared to be a relatively new hotel. I would recommend staying here.... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

AshtonLovestheSun, Thank you for such a glowing review! I am glad to hear that you enjoyed every aspect of the hotel. I hope you enjoyed your time at Kings Island as well. We look forward to your next visit back to our property! Yours in Service, Bobby B Assistant General Manager Holiday Inn Express and Suites Mason OH 45040 More 

Saginaw, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is clean, has good customer service, and close to Kings Island. There are many stores and restaurant's in the area. Breakfast although hot was not good. Get the muffins, juice, and coffee. Avoid the eggs and pancakes. We would stay here again.

Was this review helpful? Yes 1
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Markisha R, Thank you for your review. I am glad that you enjoyed your experience (other than the eggs and pancakes) at our property! We look forward to having you back and hopefully the next time you stay you give our eggs and pancakes another shot! Yours in Service, Bobby B Assistant General Manager Holiday Inn Express and Suites Mason... More 

1 review
5 of 5 stars Reviewed June 21, 2015

What stands out most about this hotel is the outstanding customer service. We made a group reservation for our little league baseball team, which can be tricky, but our group sales rep, Liz Krouse, made it simple and pleasant. She was always prompt to reply to our requests, helped us shuffle various arrival and departure dates for the families, and... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

LynnP333, Thank you for your wonderful review! Liz has been in our sales department for a few months now and she is definitely an asset. I am glad to hear that you were able to work with her. Secondly, I am pleased to hear that you enjoyed not only the property but everything the surrounding area had had to offer.... More 

London, Kentucky
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 18, 2015 via mobile

We stayed only one night but it was a wonderful stay. This hotel is only one exit away from Kings Island & Graeters Ice Cream is in their parking lot!!! Beautiful lobby and exterior .... Room was perfectly clean, bed very comfy!! ...... And I must say we left some very port any items in our room & did not... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

knroark, Thank you so much for your review! I am glad to hear that you enjoyed every aspect of the hotel. Next time you come up and go to Graeters, I would like to recommend the Black Raspberry Chip flavor, as it is my favorite! I am also happy to hear you received your items. If you are ever in... More 

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