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Holiday Inn Express Suites Mason

#4 of 19 Hotels in Mason
Certificate of Excellence
2.5 of 5
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5100 Natorp Blvd, Mason, OH 45040
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Holiday Inn Express Suites Mason
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Ranked #4 of 19 Hotels in Mason
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Wherewewere
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103 reviews from our community

Traveler rating
    50
    34
    12
    2
    5
See reviews for
38
13
4
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (103)
  • Mar-May only
    (17)
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    (37)
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    (31)
  • Dec-Feb only
    (18)
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2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Compliments to the wonderful, helpful staff. Due to a problem with our car late on a Sunday night we stayed at this wonderful hotel. They helped to ease a very stressful situation by providing a ride to a nearby car dealership the following morning. Our room was great also.

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Wherewewere, Thank you for such a wonderful review. We always want to go above and beyond for our guests. Whether it be going and picking up ice cream or driving folks to the dealership, we want our guests to not only have a good stay, but a memorable one. I thrilled to hear that our employees are adopting that... More 

Cartersville, Georgia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

No complaints whatsoever with the quality of the room, service, amenities, or breakfast. The only problem was that hotel staff (including front desk) were at the front entrance smoking many of the times we entered and exited the property. Bottom line, smokers don't understand the attack on the senses that second hand smoke represents to many non-smokers. Hotel management should... More 

Was this review helpful? Yes
Bobby B, General Manager at Holiday Inn Express Suites Mason, responded to this review

I want to thank you for your comments, I have created and posted a new smoking policy with ALL employees so as NOT to offend any guests. We work so hard trying to make sure every guest has a wonderful experience we cannot let this happen again. Thanks again for all the comments regarding your stay. We will look forward... More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

Have happily stayed here numerous times the last 4 years. The staff is great and have always made accommodations when minor issues have come up. Special thanks to Alex at the front desk who recently worked out a change in rooms in a pinch. Will continue to stay here when in the Cincinnati area. Close to I-71, shopping, restaurants. Quiet... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear VacationtripExtreme, WOW! What a wonderful review! We appreciate your dedicated business with us. Whenever we can we love to go above and beyond for our guests, and I am thrilled to hear that Alex exemplified that. If there is any other way that we may be of service to you, please do not hesitate to reach out and contact... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's the simple things that made this an enjoyable stay. I spend a lot of time in front of my laptop and my room had a comfortable desk and chair and the WiFi worked very well. Additionally the television worked better than most hotels I have stayed in and it was easy to swivel to positions such that it was... More 

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Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Jeffery S, I am SO happy to hear that you enjoyed your stay with us. We work hard to try to provide the finest service in the area. I am glad to hear that the room provided an area that was a conducive work environment. If you are ever back in the area, please do not hesitate to contact... More 

Boston, Massachusetts, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 5, 2015

I stayed at this hotel for two nights for a business trip, and I arrived during the first half of the Superbowl. I was pleasantly surprised to find that the breakfast area had been appointed with snacks and screens airing the game. I could even watch while I checked in so I didn't have to miss a beat! The staff... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Melanie, I am thrilled to hear that you enjoyed your stay with us! What a game! I hope that the team you were pulling for won. I also hope that you were able to grab some of the delicious Graeter's ice cream (my favorite is the Black Raspberry Chip!) and the next time that you are wanting some you come... More 

Contributor
19 reviews 19 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 2, 2015

This review updates/replaces an earlier (poor) review I had written. Our overnight stay on Thanksgiving Eve (2014) was fine, but when we left on Thanksgiving morning, we realized I left a CamelBak water bottle in the fridge (which was obviously MY FAULT). We called the hotel about 30 minutes later and they said they'd ship it to us at our... More 

Was this review helpful? Yes
Russell K, General Manager at Holiday Inn Express Suites Mason, responded to this review

Mr. Randy W. I want to again offer my regrets for not getting the bottle to you sooner and want to extend an invitation to stay with us next time you are in the area. I appreciate you going on social media again and letting people know you are now happy. Most people would not take the time to respond... More 

Clayton, Georgia, United States
2 reviews
5 of 5 stars Reviewed January 25, 2015

After leaving another hotel because it wasn't clean, we ended lost trying to find another. By the time we arrived at Holiday Inn Express in Mason, OH we were tired and frazzled! Brandi was at the front desk and she put us at ease, provided directions to everywhere we wanted to visit while staying in Mason and went above and... More 

Was this review helpful? Yes
Bobby B, Manager at Holiday Inn Express Suites Mason, responded to this review

Tracy, Thank you for all of your kind words! Brandi continues to WOW our guests and I am glad you took the time (while still in the hotel!!) to notice. It is always a pleasure to know that our guests were blown away by not only the quality of the rooms, but the service as well. Again, thank you for... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed January 19, 2015

I have been traveling to the area quite a bit for work. I was always greeted by the friendly staff, especially Brandi. The rooms are quiet and the beds comfortable, and there are quite a few restaurant options just a short drive away. I highly recommend this hotel.

Was this review helpful? Yes
Russell K, General Manager at Holiday Inn Express Suites Mason, responded to this review

Dear guest, thank you for taking the time to let others know what a nice stay you had with us. I have let Brandi know that she was recognized by you and she was thrilled. We truly try and create a wonderful experience when you stay with us. Thanks again, R. Krouse GM Holiday Inn Mason, Ohio 513-387-6000 More 

Caldwell, Ohio
1 review
5 of 5 stars Reviewed December 17, 2014

I travel a lot through the year and I stay at this hotel a lot its a wonderful place beautiful room. The last few times that I have visited the staff was so friendly Brandi made me feel welcomed doing check in. I would recommend this hotel to anyone that is looking for good service

Was this review helpful? Yes
Nati_Laddie, Manager at Holiday Inn Express Suites Mason, responded to this review

Dear miguel f- Thank You for the kind words. We always look forward to your stays with us. Brandi has only been with us for a few months now. It makes me so happy to see that she takes such great care of the guests and always with a smile on her face. Hope to see you soon!! Thank You,... More 

Fishers, Indiana
Contributor
13 reviews 13 reviews
12 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed December 16, 2014

Our family took a post-Thanksgiving trip to Cincinnati just to get away for a little while and we stayed at the Holiday Inn Express in Mason for one night. This was by design, but had we originally decided to stay more than one night, we most likely would have cancelled the second night and looked for better accommodations. While the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Pdj79, Thank you for taking the time to express your thoughts and concerns regarding our hotel. It is disheartening to know that some aspects of our facility fell below your expectations. Please accept our sincere apologies for any inconvenience you may have experienced with housekeeping services and the air conditioning system. Although we would have preferred you had a... More 

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