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Baymont Inn & Suites Mason

2.0 of 5 2793 Water Park Drive, Mason, OH 45040
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Baymont Inn & Suites Mason
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Baymont Inn & Suites Mason
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344 reviews from our community

Traveler rating
    98
    86
    67
    53
    40
See reviews for
178
63
23
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

Beds and the room seemed clean. Staff was helpful and friendly. However our room did have a smoky smell upon walking in despite it being a non smoking room. Place could use an update but good for short stays if passing through

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Breese, Illinois
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We came into the Cincinnati area late in the day, and found Baymont Inn through one of those hotel coupon books at the rest stop outside of town. Staff were friendly and efficient and the coupon was accepted with no question, making it quite a bargain price! The room was clean and comfortable and quiet; the wifi worked well. The... More

Review collected in partnership with Baymont Inn & Suites

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Springfield, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had another great stay here. This time I stayed in King Suites. The room was spacious and really liked it. I loved morning coffee in the room with disposable filters. Front staff has always been smiles when you are near by and ready to help. I enjoyed swimming pool also. Overall I love this location and hotel. this is... More

Was this review helpful? Yes 1
Rossford
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The front door needs fingerprints removed. There was an empty water bottle under the bed. A dirty napkin and piece of candy under the dresser which could be seem while laying in bed. The place needs a overall general cleaning. The sheets seemed clean.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
Dipti P, Assistant Manager at Baymont Inn & Suites Mason, responded to this review

Dear Guest, Thank you got posting a review of your stay. We have identified which housekeeper has been performing below standard work. I can assure you this housekeeper no longer works with us. As we move forward with a new crew, we will definitely see a positive outcome. Our sincere apologies for the cleaning issues. As our front desk associates... More

Willard, Ohio
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Was expecting a lot nicer of a place, good location nice on outside, inside was outdated, rooms were old, falling apart(and I had the Jacuzzi king suite) paint peeling smoke alarm was hanging, room was somewhat dirty, horrible skunk smell throughout whole hotel soon as u walk in...not impressed

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 2
Dipti P, Assistant Manager at Baymont Inn & Suites Mason, responded to this review

Dear Guest, Thank you for taking the time to write a review of your recent stay. We apologize for the maintenance issues. The fire alarm should have never been tampered with. We have already taken care of it. We will address your other concerns with our housekeeping department. We hope you will give us a second chance. Thank You More

South Point, Ohio
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

room was clean for the most part - however a phone charged that was covered with dust was left on floor, the walls really needed wiped down, the window were filthy inside and out, i realize this is a hotel near a theme park with lots of use but some simple cleaning and repairs really need to be done.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
Dipti P, Assistant Manager at Baymont Inn & Suites Mason, responded to this review

Dear Guest, Thank you for taking the time to write about your experience. As our down time begins some of the major paint job will start, to avoid inconveniences to the incoming guests. We will definitely begin our deep cleaning with windows. Providing a clean and comfortable room is at our at most priority. Hope you will visit us again.... More

Corbin, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at this property often and know many of the staff. They always make me feel at home and welcome. Many of them even know me by name. The staff was very helpful and made check/out a breeze. I highly recommend this property to anyone that is traveling or needing a place to stay. Rooms are clean and quiet.... More

Was this review helpful? Yes 2
Dipti P, Assistant Manager at Baymont Inn & Suites Mason, responded to this review

Dear Guest, I would like to take the time to say "thank you very much" for your kind words. I am so glad that you have been visiting us often. We love seeing our repeat guests, Your compliments and positive words do go a long way for our hard working staff. I am thrilled to hear that our hotel has... More

Avon, Indiana, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is the second time we've stayed in a Baymont and both times we had to move to a second room because the first wasn't cleaned properly. They didn't change unused towels between guests. Someone used the blow dryer and their hair landed on the towels left on the shelf. The replacement towels I asked for had pubic hair on... More

Was this review helpful? Yes 2
Haubstadt
1 review
2 of 5 stars Reviewed 2 weeks ago

Checked in for the weekend. Members of the staff were outside smoking while one lady was inside trying to get a line of people checked in. Finally got my keys and went up to the 3rd floor but keys didnt work so had to carry all the bags back down to get new keys. Buffet for breakfast was unorganized with... More

Review collected in partnership with Baymont Inn & Suites

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Mason
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is the second time staying at the same location. This stay was even better than the last stay. Don't get me wrong the last stay was good as well. I would recommend this play. The only problem we had was the fact that someone else near our room was blazing up the weed. So we had to endure the... More

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 4
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Additional Information about Baymont Inn & Suites Mason

Address: 2793 Water Park Drive, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Mason 2*
Number of rooms: 70
Reservation Options:
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Also Known As:
Baymont Inn & Suites Mason Hotel Mason
Baymont Inn And Suites Mason
Baymont Inn Mason
Best Western Mason
Mason Best Western
Mason Baymont Inn
Baymont Inn & Suites Mason Ohio

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