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All 18 Mason hotels

Hilton Garden Inn Cincinnati/Mason

3.0 of 5 Hotel   |   5200 Natorp Blvd, Mason, OH 45040
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86%
Ranked #2 of 18 hotels in Mason
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
bwwilliams65 New Concord, Ohio
  • Reviews (178)
  • Photos (41)
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178 people have reviewed this hotel

Traveler rating
    106
    48
    14
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65
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
New Concord, Ohio
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed for 2 nights on a recent trip to Kings Island. Booked about 30 rooms for our group. Check in was smooth. Rooms very clean and spacious. Hotel staff very nice. Hotel very close to Kings Island. Also a plus that Greaters ice cream is in the parking lot. Would stay there again.

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Fishers, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

Clean, new, friendly and very well located for Kings Island. We use this hotel yearly for our visit there. The nearby restarunts are not plentiful, but certainly enough. About a 10-15 drive to Kings Island

Review collected in partnership with Hilton Garden Inn

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Chicago, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was clean and "over the top" in friendliness and helpfulness. We were traveling w/our daughter's family which included young children and they honored our adjoining rooms request. Very clean and quiet. Would like to have seen magnifying make up mirror and in-room safe. About 10-15 minutes from King's Island.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Peter J, General Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello Dawn, Thanks so much for your wonderful review of our Hotel. I'm sure glad we were able to take good care of you and your family when you were traveling through our city. We hope you get a chance to visit us again! More

Louisville, Kentucky
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel. Hotel was completely full, but you would not have noticed - the staff was friendly and accommodating and the rooms, lobby, and common areas were clean and inviting. The beds were clean and comfortable.

Was this review helpful? Yes 1
Peter J, General Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thanks for you great review of our hotel! Our staff enjoys hearing nice things like you were so kind to share. We hope your travels bring you back our way in the very near future! More

new athens, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Just a little disappointed in our room as far as cleanliness. Just wish the cleaning people would take time to notice. Also people needs to respect others when trying to sleep. They weren't so quiet above us. Everything else was good. Thank you.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Peter J, General Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for letting us know that we didn't meet all of your expectations. We will be sure to alert the appropriate staff on what we could have done better. Your comments will help us improve and hopefully you'll be able to stay with us in the future and see that we can do a better job. More

ohio
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was exceptionally clean and the staff was helpful at our stay. No complaints there. However I do want to share two experiences for others to do with what they please. We had just settled into our room and there was a knock at the door. I got up and went to answer, before I could get there (a... More

Was this review helpful? Yes 1
Peter J, General Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review

I was very disappointed to read your review. Please be assured this is not normal for us. We work very hard to make sure everyone’s stay is comfortable. Your comments indicate we have a few very basic training issues to address and I can assure you that is underway. We certainly should be able to follow our guestroom entry procedures... More

Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I enjoy staying at this hotel every time I am in the Cincinnati area visiting relatives. I make it a point to reserve a room at this hotel every trip. The service is top notch and the rooms are comfortable and clean. The business center is very useful for any work I need to get done as I am a... More

Was this review helpful? Yes 1
Peter J, General Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review

Wow! Thank you for your nice comments! We work very hard to get this type of reaction from everyone of our guests. It's so nice to know that we made you happy and more importantly that you'll be back to see us again! Have a great summer. More

Murfreesboro, Tennessee
Top Contributor
55 reviews 55 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Hilton Garden Inn is a nice business-oriented hotel. Very clean, and the room was comfortable. The bed was comfortable and relaxing. The "hot" breakfast was slightly better than what I usually see in this class of hotel. All in all, a nice business-friendly hotel.

Was this review helpful? Yes 1
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

We are very appreciative of your recent stay as well as the positive review you posted on Trip Advisor regarding your stay at the Hilton Garden Inn. Thank you for the endoresement of our hotel. We would be honored to accommodate you in the future should the need arise. Have a wonderful Summer. Laura Adleta More

Dayton, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

I was extremely satisfied with my stay and we will be back again in July 2014. This was the first time of many more stays to come. Also I fell in love with the bed!! Although we didn't get to eat at the hotel but the food looked and smelled Amazing! We will definitely try the dining services the next... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

I wanted to take this time to personally thank you, on behalf of all of us at the Hilton Garden Inn, for your kind words and for your recent stay at our hotel. We appreicate your endorsement of our hotel and we look forward to seeing you again very soon. Laura Adleta More

franklin, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2014

the overall experience was wonderful. The beds however were very uncomfortable. They used an air mattress with settings from hard to soft but the mattress was still not soft enough, which made sleeping very difficult.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for taking the time to give us your feedback about your stay. We do appreciate your positive remarks and thank you for choosing to stay at the Hilton Garden Inn. I do apologize for your sleepless night. The Garden Sleep bed is a very unique bed and we do have instruction cards next to the bed that outlines... More

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Additional Information about Hilton Garden Inn Cincinnati/Mason

Address: 5200 Natorp Blvd, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cincinnati/Mason 3*
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Also Known As:
Hilton Garden Inn Cincinnati/Mason Hotel Mason
Hilton Garden Inn Cincinnati/Mason Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Mason #1 Family Hotel in Mason #6 Romantic Hotel in Mason
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Cincinnati/Mason is a newly built, full service hotel that is conveniently located near Kings Island Amusement Park, Beach Water Park and several sports complexes. With easy access to I-71, you're minutes away from local shopping malls, downtown Cincinnati, IKEA and more. Our gorgeous hotel is perfect for both business and leisure travelers. Whether you want to take a swim in our indoor pool, get your fitness on in our fitness center or enjoy a delicious meal at our on-site restaurant, The American Grill, you're sure to have a memorable experience. Each room offers your choice of a King or Double Queen Garden Sleep System™, large work desk and ergonomic Herman Miller chair, two phones with voicemail, speaker phone and data ports, complimentary wired and wireless high-speed Internet access,32-inch LCD TV, microwave oven, Keurig coffee pot with selection of coffee and teas with creamers and mini-refrigerator, hair dryer, iron and ironing board and clock radio with MP3 connection. With the Hilton Garden Inn Cincinnati/Mason, there is no need to sacrifice comfort for convenience - we have it all! ... more   less 
Number of rooms
110

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