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All 18 Mason hotels

Hilton Garden Inn Cincinnati/Mason

3.0 of 5 Hotel   |   5200 Natorp Blvd, Mason, OH 45040
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86%
Ranked #2 of 18 hotels in Mason
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Frank B Scott Depot, United States
  • Overview
  • Reviews (182)
  • Photos (41)
  • Amenities
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  • Room tips (21)
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182 people have reviewed this hotel

Traveler rating
    108
    49
    14
    8
    3
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66
29
5
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Scott Depot, United States
1 review
5 of 5 stars Reviewed 1 week ago

My son and I stayed here at the Hilton Garden Inn for three nights while visiting Cinncinnati. Rooms were really nice and clean, and the staff was very helpful and friendly. I would definately stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hamilton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel, great ammenities. Super comfortable bed. Loved the in-room Keurig and microwave. Crashed after a wedding held just up the street at the Manor House. Great location. Would definitely stay there again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for choosing to stay at our hotel during your recent visit this month to the Mason, Ohio area and for taking the time to write a wonderful review on Trip Advisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Reading great reviews like yours brings a smile to the faces of... More

Nitro, West Virginia, United States
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a contemporary design, which makes it feel clean inside and out. It has two outdoor areas with tables/chairs in the front that is nice to use for breakfast etc. Breakfast is $9.95pp and you can have an omelet made (which was quite good) and some other options (waffles, french toast) along with the buffet options. The hotel... More

Was this review helpful? Yes 1
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for your recent stay at the Hilton Garden Inn and for taking the time to write a review on Trip Advisor. We are thrilled that you enjoyed your stay and thank you for your detailed description of the area. This is always so helpful for future guests considering our hotel for future stays. We hope that you will... More

Hilliard, Ohio
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have been coaching travel baseball for over 10 years now and have been all over the country with both of my teams and have never experienced anything like this in my life! Additionally I’m a Vice President with a large bank that has a corporate rate with this hotel of which I use very frequently for business and my... More

Was this review helpful? Yes 3
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello: Thank you for your feedback. Please accept our sincere apologies for your less than satisfactory stay. Your experience is not typical at our hotel and I would like to clearly outline the issues that were presented to our staff this past weekend. The management team spoke to both boys and girls when they were found running through the hallways... More

New Concord, Ohio
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights on a recent trip to Kings Island. Booked about 30 rooms for our group. Check in was smooth. Rooms very clean and spacious. Hotel staff very nice. Hotel very close to Kings Island. Also a plus that Greaters ice cream is in the parking lot. Would stay there again.

Was this review helpful? Yes 1
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello: Thank you for your recent stay at the Hilton Garden Inn and for writing a review on Trip Advisor. We greatly appreciate your 5 star review and detailed feedback. Because of wonderful reviews such as your review we recently just became the #1 hotel in our area and again we thank you! We hope to see you again should... More

Fishers, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Clean, new, friendly and very well located for Kings Island. We use this hotel yearly for our visit there. The nearby restarunts are not plentiful, but certainly enough. About a 10-15 drive to Kings Island

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello: We are very appreciative of your recent stay as well as the positive review you wrote regarding your stay at the Hilton Garden Inn. Thank you for the endorsement of our hotel. We would be honored to accommodate you in the future should your travel needs bring you back to the Mason Ohio area. Have a great summer. More

Chicago, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel was clean and "over the top" in friendliness and helpfulness. We were traveling w/our daughter's family which included young children and they honored our adjoining rooms request. Very clean and quiet. Would like to have seen magnifying make up mirror and in-room safe. About 10-15 minutes from King's Island.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Peter J, General Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello Dawn, Thanks so much for your wonderful review of our Hotel. I'm sure glad we were able to take good care of you and your family when you were traveling through our city. We hope you get a chance to visit us again! More

Louisville, Kentucky
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 17, 2014

Very nice hotel. Hotel was completely full, but you would not have noticed - the staff was friendly and accommodating and the rooms, lobby, and common areas were clean and inviting. The beds were clean and comfortable.

Was this review helpful? Yes 3
Peter J, General Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thanks for you great review of our hotel! Our staff enjoys hearing nice things like you were so kind to share. We hope your travels bring you back our way in the very near future! More

new athens, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2014

Just a little disappointed in our room as far as cleanliness. Just wish the cleaning people would take time to notice. Also people needs to respect others when trying to sleep. They weren't so quiet above us. Everything else was good. Thank you.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Peter J, General Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for letting us know that we didn't meet all of your expectations. We will be sure to alert the appropriate staff on what we could have done better. Your comments will help us improve and hopefully you'll be able to stay with us in the future and see that we can do a better job. More

ohio
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 15, 2014

The hotel was exceptionally clean and the staff was helpful at our stay. No complaints there. However I do want to share two experiences for others to do with what they please. We had just settled into our room and there was a knock at the door. I got up and went to answer, before I could get there (a... More

Was this review helpful? Yes 1
Peter J, General Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review

I was very disappointed to read your review. Please be assured this is not normal for us. We work very hard to make sure everyone’s stay is comfortable. Your comments indicate we have a few very basic training issues to address and I can assure you that is underway. We certainly should be able to follow our guestroom entry procedures... More

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Additional Information about Hilton Garden Inn Cincinnati/Mason

Address: 5200 Natorp Blvd, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cincinnati/Mason 3*
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Also Known As:
Hilton Garden Inn Cincinnati/Mason Hotel Mason
Hilton Garden Inn Cincinnati/Mason Ohio

41 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Mason #1 Business Hotel in Mason #4 Romantic Hotel in Mason
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Cincinnati/Mason is a newly built, full service hotel that is conveniently located near Kings Island Amusement Park, Beach Water Park and several sports complexes. With easy access to I-71, you're minutes away from local shopping malls, downtown Cincinnati, IKEA and more. Our gorgeous hotel is perfect for both business and leisure travelers. Whether you want to take a swim in our indoor pool, get your fitness on in our fitness center or enjoy a delicious meal at our on-site restaurant, The American Grill, you're sure to have a memorable experience. Each room offers your choice of a King or Double Queen Garden Sleep System™, large work desk and ergonomic Herman Miller chair, two phones with voicemail, speaker phone and data ports, complimentary wired and wireless high-speed Internet access,32-inch LCD TV, microwave oven, Keurig coffee pot with selection of coffee and teas with creamers and mini-refrigerator, hair dryer, iron and ironing board and clock radio with MP3 connection. With the Hilton Garden Inn Cincinnati/Mason, there is no need to sacrifice comfort for convenience - we have it all! ... more   less 
Number of rooms
110

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