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Hilton Garden Inn Cincinnati/Mason

#3 of 19 Hotels in Mason
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5200 Natorp Blvd, Mason, OH 45040
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Hilton Garden Inn Cincinnati/Mason
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Hilton Garden Inn Cincinnati/Mason
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252 reviews from our community

Traveler rating
    148
    69
    21
    10
    4
See reviews for
93
38
7
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Dallas, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

We left the room at 10:45am and had the do not disturb sign on door until we left. Housekeeping was directly outside my room as we left and removed the sign from door. When we returned later that evening, the room had not been cleaned. We ordered clean towels and the guy delivering the towels was very rude. I have... More 

Review collected in partnership with Hilton Garden Inn

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Elmsford
1 review
5 of 5 stars Reviewed 3 days ago NEW

General Manager Peter went out of his way to help my wife and I not have to leave for supplies after our 500 mile drive from Atlanta arriving in Cinci at rush hour. Great Service and saved us a lot of time when we were fatigued from our trip. Also recommended a great restaurant to lunch with family prior to... More 

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Atlanta
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed at the Hilton Garden Inn for a family function April 16-18, 2015. The hotel was fair to average. We were supposed to stay in a room with one KING size bed, but received a room with one QUEEN size bed. Another family member called in advance to see if the hotel offered in-room safes and was told that... More 

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Menlo Park
2 reviews
3 of 5 stars Reviewed 2 weeks ago

New hotel with friendly and helpful staff. Rooms are suites with ample space. Restaurant breakfast is good and staff is exceptional. Small, but adequate work out room. The negative is that walls are paper thin and you can hear everything your neighbor is doing. Would check out the many alternatives nearby.

Review collected in partnership with Hilton Garden Inn

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Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for taking the time to post a review on Trip Advisor. I think you may have stayed at the new Homewood Suites located across the street from us rather then our hotel which is the Hilton Garden Inn. Their property is an all suites hotel. If you did stay with them please consider staying with us next time... More 

Berne, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel is extremely nice and the hotel staff was great. I did find my room had a bad odor so I was wondering about the cleanliness. The hotel has a great location with numerous choices for shopping and eating nearby.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hi Marie: Thank you so much for taking the time to post a review on Trip Advisor and for staying at our hotel last week. I'm glad to hear that you enjoyed your stay and the service we provided during your stay. With regards to the order in your room, I have notified our housekeeping team to check the heating/cooling... More 

Lexington, Kentucky
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family stayed here for a sports tournament. We really enjoyed the hotel. It's in a great location. Close to shopping and restaurants.It was very clean and beautiful. The rooms were comfortable and roomy. We enjoyed the breakfast. Will certainly stay here in the future.

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Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello Tina: Thank you so much for giving our hotel a 5-Star review on Trip Advisor and more importantly choosing our hotel for your team this past weekend. Great reviews such as your review are so helpful in directing new travelers to our hotel and we appreciate the time you took to share your comments regarding your stay. I hope... More 

Covington, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Our group booked approximately 60 rooms for our Wedding weekend because our wedding and reception was hosted 2 miles away at the Manor House. Everyone had such fun getting ready together before the event and continuing the celebration after the formal event concluded. The staff of the Hilton was very accommodating, friendly and efficient. Our guests were given a nice... More 

Review collected in partnership with Hilton Garden Inn

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Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hi Jessica: It was a pleasure accommodating your friends and family who came in town to celebrate your wedding with you and your husband. I'm so happy to hear that you and your guests enjoyed their stay and I'm glad that we were able to accommodate everyone at our hotel. It makes it so much fun when everyone is staying... More 

Evansville, Indiana, United States
Top Contributor
62 reviews 62 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed in this Hotel for a Wedding I attended. After searching 3 days for a hotel in the Cincinatti area that I felt had good reviews and ratings I selected this one. Although it was across town from the Wedding venue it was the best choice for value and review. I was not disappointed. I had great customer service,... More 

Was this review helpful? Yes
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello: Thank you for writing such a great review and I'm so happy the our great reviews lead you to our hotel and you decided to stay with us. I will be sure to share your review with our staff as this will bring a smile to all of their faces knowing that their hard work made your stay more... More 

Cincinnati, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We booked 60 rooms for guests from a wedding. everything about the hotel was excellent. The hotel lobby was great for meeting with family and friends and the staff was excellent. I would definitely recommend this hotel.

Review collected in partnership with Hilton Garden Inn

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Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello Elizabeth: Thank you so much for posting a 5-Star review on Trip Advisor and more importantly thank you thank you and thank you for booking your family and friends at our hotel during your Son's wedding. You were a delight to work with and I am so happy to hear that the wedding went well and that everyone enjoyed... More 

Dublin, Ireland
Senior Contributor
23 reviews 23 reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 18, 2015

Stayed here 9th to 13th March 2015. My first room smelled of body odor. When I pulled back the bed duvet which looked unclean there was a hair per a previous guest on the pillow. Disgusting clearly they attempted to pass sheets between guests. I complained and changed to a different room that smelt just as bad - but was... More 

Was this review helpful? Yes 1
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for taking the time to write a review regarding your recent stay. We are very disappointed to see a 1 star review after receiving several 4 & 5 star reviews over the past few weeks. I sincerely apologize for the experience you had with the smell of the room. Rest assured that this issue will be looked into.... More 

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