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All 18 Mason hotels

Cincinnati Marriott Northeast

3.5 of 5 Hotel   |   9664 Mason Montgomery Road, Mason, OH 45040
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Ranked #5 of 18 Hotels in Mason
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
nick k New Jersey
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176 reviews from our community

Traveler rating
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    58
    25
    5
    1
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38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This hotel has gone downhill in night front desk service and rooms are in need of updating.We checked in late on a rainy night and had to "beg" for a toothbrush and paste. Did not catch her name, young blonde, snippy attitude. I was very disappointed.

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Micah F, Manager at Cincinnati Marriott Northeast, responded to this review

I would like to apologize for the service you had in your most recent stay with us at Cincinnati Marriott Northeast. That type of service is not what you expect and that's not the type of service I expect from myself or from my team. Please accept this apology and I can ensure that if you choose to stay with... More 

New Jersey
1 review
5 of 5 stars Reviewed 6 days ago NEW

Marriott Northeast has the friendliest staff I've ever encountered. My company has people stay at this hotel every week and told me it was a great! This was my first time staying and I was blown away. The service is excellent and made me feel very welcomed. Kierstin?, from the front desk was wonderful. She gave great recommendations to restaurants... More 

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Plainfield, Illinois
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Marriott NE is a great hotel. The service is perfect from the front desk, housekeeping to the wait staff and bartenders. Very clean, full service hotel. Very comfortable beds. My company also hosts many events at this hotel and it is always very professional and well done by the Marriott.

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AGM2010, General Manager at Cincinnati Marriott Northeast, responded to this review

Julie, Thank you so much for taking the time to share with others your thoughts of our Hotel. We are just delighted that you enjoyed all aspects of your stay and we look forward to your next trip to Cincinnati. Please do not hesitate to let me know if I can make any arrangements for you in the upcoming months.... More 

Santa Clara, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This is a run of the mill standard Marriott hotel. The staff are all very friendly and helpful and make you feel welcome. The lobby has the smell of chlorine from the water fountain in the lobby. The rooms are average, nothing special or noteworthy. The concierge lounge has a weird layout with only a few tables for sitting down... More 

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JohnBrinkleyII, Manager at Cincinnati Marriott Northeast, responded to this review

JHake10, Thanks for taking the time to let us know how we performed; any feedback at all is phenomenal as it helps us grow as a company. I apologize for not meeting and then exceeding your expectations. While we do function as a business hotel during the week, we constantly have guests coming for vacations and family events. As a... More 

Loveland, Ohio
Contributor
20 reviews 20 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice place. Beds very comfortable. Desk person very nice. Brought coffee to our room for us. Breakfast very good. Food hot. Waitress excellent. Only disappointment was there was no hot tub. amenities very nice.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel over a dozen times. Each time I have brought at least one soccer team with me. Easily anywhere from 20-40 families. The entire staff has always been professional & courteous. The rooms are clean and parking is easy. I've worked with Lisa countless times over the years & she is a gem.

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AGM2010, General Manager at Cincinnati Marriott Northeast, responded to this review

LL, So glad that you have taken the time to share your feedback on the numerous visits to the Mason, Ohio area. We are blessed with some of the best recreational opportunities in the region and we love being a part of all these events. We look forward to your visit in the spring (or sooner!) and hope you have... More 

DuBois, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

This was by far one of the best Marriott's I have ever stayed at. The customer service was excellent! From Houskeeping to Food Service I couldn't of ask for anything more. Everyone was so friendly and always willing to answer a question! My husband and I had dinner in the restaurant, and enjoyed every thing. If I ever have to... More 

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AGM2010, General Manager at Cincinnati Marriott Northeast, responded to this review

deborah1954, We Love, Loved having you!!! Thank you so much for sharing your experiences with the rest of the world. We hope to see you again very soon and please do not hesitate to let us know if you need anything in the future. Michael Hogan General Manager More 

Senior Contributor
32 reviews 32 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 25, 2014

Here for a wedding in a block of reserved rooms. Hotel lobby very nice. Nice fitness room and pool. Rooms clean and comfortable. Bed comfortable with nice linens. Nice buffet breakfast as part of the package. Very accommodating for a large family affair. Loved it!

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AGM2010, General Manager at Cincinnati Marriott Northeast, responded to this review

Boopnp, We are thrilled to have had the opportunity to share in your families special day. I have shared your comments with the Team and they are all very pleased that their hard work and dedication paid off! We look forward to seeing you again soon. Michael Hogan General Manager More 

Toronto, Canada
1 review
5 of 5 stars Reviewed October 21, 2014

A young man named Tyler delivered our room service, which I'm sure is a pretty typical job duty for him, but it was the customer service and Tyler's attitude that stood out. So pleasant, so helpful and two steps ahead of us. I can't really explain it but it made us feel like if we had any issues we knew... More 

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AGM2010, General Manager at Cincinnati Marriott Northeast, responded to this review

Sonia, It was a pleasure speaking with you yesterday and thank you again for sharing such positive feedback with others. I spoke to Tyler and he was very pleased to hear that you enjoyed his level of service. He takes great pride in everything that he does and receiving feedback such as yours really does make his day. I hope... More 

Lexington, Kentucky
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 8, 2014

My wife and I recently spent a weekend in Cincinnati and we stayed at this Marriott. As most Marriotts go, this property was clean and the staff was polite. While we didn't use the facilities, the indoor pool and exercise area looked clean and in good repair. There seemed to be a lot of school age soccer players in the... More 

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Additional Information about Cincinnati Marriott Northeast

Address: 9664 Mason Montgomery Road, Mason, OH 45040
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cincinnati Marriott Northeast 3.5*
Number of rooms: 302
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Also Known As:
Cincinnati Marriott Northeast Hotel Mason
Marriott Mason
Marriott Hotel Mason
Mason Marriott
Cincinnati Marriott Northeast Mason, Ohio
Hotel Style:
#3 Family Hotel in Mason
#4 Romantic Hotel in Mason
#4 Business Hotel in Mason

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