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All 19 Mason hotels

Cincinnati Marriott Northeast

3.5 of 5 Hotel   |   9664 Mason Montgomery Road, Mason, OH 45040
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Ranked #3 of 19 hotels in Mason
Certificate of Excellence 2013
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137 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Here on business for one night, and I had to stop and write a review based on the fantastic service at this hotel. First, I asked for an early check-in, 9:30am, which is super early but they accommodated me! I used online checkin which was great, and I got a notification at 9:15 on my cell that my room was... More

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Cartagena, Colombia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stay at this Marriott on an almost-weekly basis for business. My first week, I had a minor housekeeping issue that was not only resolved immediately, but the managers, David and Che, personally reached out to me to ensure that the issue was resolved. Now, everytime I see one of them they stop and ask how my room is. Not... More

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Sidney, Ohio, United States
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the second year in a row that I stayed there for a Rotary conference. This year the conference offered a family option and we took the kids. The front desk staff were classic Marriott...friendly and efficient. The sleeping room was very clean and comfortable. The conference facilities were first-rate and the staff was outstanding. The bartender who was... More

Was this review helpful? Yes 1
Pickerington, OH
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 7, 2014

Nice, clean hotel with friendly staff. Stayed here for business and enjoyed it for the most part. However, the creamer was bad in the in-room coffee and since you only get one pack of coffee, it was ruined. The first morning, the free breakfast buffet only had a few muffins and a little bit of fruit. I went next door... More

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NatePhilippsen-AGM, General Manager at Cincinnati Marriott Northeast, responded to this review

JSScott Thank you for the nice comment about our staff and restaurant breakfast! Our staff prides themselves on providing the best possible service and product. I am sorry to hear about the issues you had with your HVAC and temperature variation in your meeting room. We appreciate all feedback and use it to continually improve our service and product. I... More

Hilliard, Ohio
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 2, 2014

For what this hotel lack in "newness" it is made up by the excellent staff that really focuses on customer service. We arrived very late at night on a Friday and the staff at the front desk were just as pleasant and helpful as if they just arrived. We were checked in very quickly, given good directions to our room... More

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Seattle, Washington
20 reviews 20 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 23, 2014

Walking in this feels like a typical Marriott property that is showing it's age. The staff completely transform the feel once inside the hotel and lounge and are genuinely friendly and helpful. Convenient location to local business and freeway and rather average Marriott but the staff made it a really good experience.

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NatePhilippsen-AGM, General Manager at Cincinnati Marriott Northeast, responded to this review

cb_SEA I am glad to hear you had a great experience at our hotel and our team was able to make you feel welcomed and at home. Our team prides themselves on providing the best service and genuinely caring about our guests. Your comments on the physical property do not go unnoticed either! We will be undergoing a complete bathroom... More

Thousand Oaks, CA
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 22, 2014

This hotel is advertised on their website as a luxury property, which it is not. It's more like a larger version of a Courtyard by Marriott, and kind of a dated version at that. The wifi in my room was glitchy and hard to get to work with my computer's VPN because of the sign-on screen. This in itself is... More

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NatePhilippsen-AGM, General Manager at Cincinnati Marriott Northeast, responded to this review

Bobette23 Thank you for taking the time to share your feedback about your experience while staying with us. I sincerely apologize for the wifi trouble you had while staying with us and I am disappointed that we did not provide you a better overall experience. Our guest's feedback is taken very seriously and because of them, we will be undergoing... More

Greenville, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 20, 2014

The staff here is second to none. I was stuck there on Easter, and they invited me to their staff dinner. They always were friendly with me and helped whenever they could, accepting packages and giving me info about the area (Mason is beautiful) The rooms are up to date and clean.

Was this review helpful? Yes 1
Arlington, Virginia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 10, 2014

We recently stayed for four nights at the Cincinnati Marriot Northeast in Mason, OH, and were pleased with the lodging facilities as well as the helpful nature of the staff. Because we were hosting a small family gathering in our room, I expressed my disappointment over not having a room refrigerator to the staff member behind the desk. She replied... More

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Newcastle, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 9, 2014

Stayed for 2 nights to attend wedding in area. Found staff both helpful and welcoming ,particularly - when problems phoning England- extremely helpful,.as well as polite. room was clean and good size, although a little high!! Compared to the UK - very good value for price charged. Plenty of restaurants of all standards close by.(but pick carefully!!)

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Additional Information about Cincinnati Marriott Northeast

Also Known As:
Cincinnati Marriott Northeast Hotel
Cincinnati Marriott Northeast Hotel Mason
Marriott Mason
Marriott Hotel Mason
Mason Marriott
Cincinnati Marriott Northeast Mason, Ohio
Address: 9664 Mason Montgomery Road, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Mason
#5 Business Hotel in Mason
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cincinnati Marriott Northeast 3.5*
Official Description (provided by the hotel):
Located in the suburb of Mason, Ohio and minutes from offices, attractions, shopping and more, the Cincinnati Marriott Northeast is an ideal destination for every traveler. Guests enjoy our family-friendly hotel, offering spacious rooms with all the comforts of home, an outdoor pool and casual American cuisine at RiverCity Grille & Lounge. ... more   less 
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