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Cincinnati Marriott Northeast

#5 of 18 Hotels in Mason
Certificate of Excellence
3.5 of 5
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9664 Mason Montgomery Road, Mason, OH 45040
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Cincinnati Marriott Northeast
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Ranked #5 of 18 Hotels in Mason
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Martha M Lafayette, Indiana
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204 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lafayette, Indiana
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Weekend stay for Kings Island getaway with family. Friendly, helpful staff, clean rooms, EXCELLENT beds, no fees for wifi on the weekend! Outdoor pool well maintained. Free business center allowed us to buy and print Kings Island and other activity tickets. Would definitely stay here again!

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New Concord, Ohio
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 2 nights. Check in was quick and stay were courteous. Room was very clean. Pull out sofa mattress needs replaced. It was unfit to sleep on. I did go to the check in desk a couple times and the staff were not as courteous as they were upon arrival. They came across as they were being disturbed. I've... More 

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Huntington, West Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We really enjoyed our visit over the weekend! From the time we walked in, we felt very comfortable. The lady checking me was wonderful. My room was clean and very quiet. It was my daughters birthday weekend and had a great time. Close to the Reds "Great American Ballfield" and to Kings Island. I will be back. Maybe soon!

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Commerce Township, Michigan
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I just want to say thank you to you entire staff who made us feel very comfortable during our stay for our boys baseball tournaments. Everyone we came across of was so friendly and very welcoming. A special thanks goes to Anna Wipprecht who handled a situation we had with a total professionalism and managed to make us very happy.... More 

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Joliet, Illinois
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was clean and staff was friendly. The rate was inflated due to the event. Bed was comfortable but hotel isn't all that quiet. We could hear people in the hall. I was awaken by some loud noise that startled me. Then as I dosed off housekeeping knocked on the door at 10 AM which is weird since checkout... More 

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MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

While we are very happy to hear that both our clean facilities and friendly staff met your expectations here at the Cincinnati Marriott Northeast, we are disappointed to learn that we may have fallen short in other areas. Please accept our apology for any inconveniences that you may have experienced. Guests are always encouraged to alert us to any concerns... More 

Rochester, New York
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My overnight was a very short one night stay after a 9 hour drive leaving the next day for the return, so I cannot comment on longer-term amenities such as the restaurant or laundry or exercise facilities. However, here is my summary: • Cleanliness: very clean and neat - room, beds, linens, floors • Comfort: Beds were terrifically comfortable -... More 

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MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

Thank you for your fantastic review of the Cincinnati Marriott Northeast. Your compliments on the cleanliness of our facilities as well as the comfort and quietness of your accommodations are greatly appreciated. Please know that some guest rooms here do contain a refrigerator. Guests may request such a room when calling to make their reservation. We hope the next time... More 

Columbus, Ohio
Level Contributor
13 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

When I want a quick escape from Central Ohio, I head to Cincinnati and usually stay here. Always comfortable and the people are the best. The location is convenient to almost anything in the Cincy area but still out of the hustle. If you have a problem, they will make it right. The food is good for hotel food, you... More 

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MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

Nothing could please us more here at the Cincinnati Marriott Northeast than to know that a guest chooses us for their escapes to relax and unwind, what a wonderful compliment, thank you. We also appreciate your reference to our good food and convenient location. We look forward to continuing to welcome you back to our comfortable and accommodating hotel for... More 

Orlando, Florida
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed at this hotel as part of a work trip. The hotel manager greeted my group each day throughout my trip and displayed excellent customer service skills. (Customer service is critical skill that is sorely lacking nowadays.) This is a good and quiet place to stay after a long work day.

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MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

Thank you for taking the time out of your busy work schedule to share your comments and your photos. We appreciate your compliments on our staff here at the Cincinnati Marriott Northeast who love to go above and beyond to give our guests the best experience possible during their stay. Hopefully, whether for business or pleasure you’ll return to see... More 

Aurora, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a basketball tournament and we were very pleased with the breakfast and spacious lobby to hold team meals. The staff was very accommodating and went way above and beyond when my daughter became very sick. Jonathan tried his best to help clean up and when it became obvious it was too much to handle they immediately moved... More 

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MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

While we are very appreciative that you have recognized our staff here at the Cincinnati Marriott Northeast for going above and beyond during a very stressful and trying time, we are very grateful that your daughter got the proper treatment she needed. Our staff knows that traveling away from home can be tense for some as it is, let alone... More 

Naperville, Illinois
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

The lobby was huge with a great fountain and tons of open sitting space. However, there was a knee high stocking ( not mine) under the chair in our room the entire 3 nights we were there. Also, the room was advertised as a king plus sofa. No sofa. The door didn't always lock when closed. I had to check... More 

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MarriottCincinnatiNE, General Manager at Cincinnati Marriott Northeast, responded to this review

While we are very pleased to know that you thought our lobby was beautiful, we are disappointed to learn that other aspects of your stay may have fallen short of your expectations. Please accept our apology for any inconveniences you may have experienced. Guests are strongly encouraged to alert management whenever there is a problem with their stay so we... More 

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