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Hyatt Place Cincinnati-Northeast

#7 of 18 Hotels in Mason
Certificate of Excellence
GreenLeadersBronze level
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5070 Natorp Boulevard, Mason, OH 45040 (Formerly AmeriSuites)
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Hyatt Place Cincinnati-Northeast
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Hyatt Place Cincinnati-Northeast
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210 Reviews from our TripAdvisor Community

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Traveler rating
    90
    71
    28
    14
    7
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94
21
9
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • German first
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English first
  • All months
    (210)
  • Mar-May only
    (46)
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    (81)
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    (36)
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cadiz, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

The room was very big....Two problems I experienced though.....there was black hair in bathtub (yuk) and there was also an ant crawling around the nightstand. I just felt disappointed after that because those are two of my biggest issues when staying somewhere. Beds were comfy!

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Hello- I would like to offer my sincere apologies for the issues that you encountered during your recent stay. Cleanliness is our first priority and unfortunately in your case we failed to provide your party with that expected service. It is our hope that you give us another opportunity to serve you. Again I apologize that your experience was less... More 

Germantown, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Not very good for the brand. Awkward placement of rather small closet. No easy way to reach switch lights on and off from bed, other than to stretch far or get up! Good breakfast selections, but very small square plates, placed rather at high level from the selections, one has to stretch, potential for drop and break. Generally, just quite... More 

Review collected in partnership with Hyatt Hotels

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Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thank you for the feedback. I can tell you that the majority of your concerns will be addressed with a renovation scheduled for late 2015. While it obviously cannot impact the inconveniences that you encountered during your recent stay, our hope is that you give us another opportunity to accommodate your party in the future. Thank you More 

Vincennes, Indiana
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a quick trip to King's Island. This is a very nice facility in a nice neighborhood, lots to do nearby. The rooms are very spacious, ours slept 5 comfortably. The breakfast was good, but I wish they would change the items from day to day. Overall a very good stay, and good Wi-Fi.

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Ryan T, Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thank you for reviewing us on tripadvisor! We appreciate the great feedback. More 

Sugar Hill, Georgia
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 6 days ago NEW

It was a mystery deal I got from Hotwire and I got lucky this time. The room was very spacious and clean. It has a separate sitting area and additional sink with fridge. Staffs were friendly and professional. I highly recommend this place.

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Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thanks for the review and recommendation! We greatly appreciate it. We look forward to serving you again in the future. More 

Washington DC
Top Contributor
54 reviews 54 reviews
35 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a very good experience this past weekend. Clean, large rooms, comfortable king bed. The manager on Saturday afternoon this past wknd - can't remember his name - was very kind in helping us with the pack and play the hotel provided and bringing extra sheets. Breakfast was fine but could be improved by adding oatmeal on Sundays as... More 

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Ryan T, Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thank you for the feedback. I would like to apologize for the inconveniences that you encountered during your recent stay. Your concerns are extremely important to us. I can assure you that your suggestions will be addressed with the appropriate staff. We look forward to the opportunity to serve you again in the future. More 

SOUTH WINDSOR
2 reviews
3 of 5 stars Reviewed 1 week ago

It was just ok. The drain in the bathroom took forever to drain. The staff was pleasant but the setup for the breakfast was not good. The choice of food was not that good. The coffee kept on running out and the guest had to constantly tell the staff about the coffee being out.

Review collected in partnership with Hyatt Hotels

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Lexington, Kentucky
2 reviews
4 of 5 stars Reviewed 1 week ago

Being a avid Hampton Inn Traveler I was skeptical about staying here. Pleasantly surprised with a beautiful lobby and nice snack area/breakfast lounge. Another surprise is the large room size..perfect for a family of 5! The sectional is a nice to touch. Breakfast was good,typical of most Free Breakfast plans. The only miss was the Waffle Stations my kids missed... More 

Review collected in partnership with Hyatt Hotels

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Ryan T, Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thank you for reviewing our hotel. At the Hyatt Place Cincinnati Northeast we strive for perfection. I'm sorry to hear that you did experience an issue during your stay, although I am happy that it was resolved to your satisfaction. We look forward to accommodating you again in the future! More 

LaGrange, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

The facility is beautiful and very clean. My suite was spacious and contained everything that we needed. Breakfast was provided and the selections were great. The representative that checked us in was very nice and went above and beyond to make our visit memorable. I would definitely stay again.

Review collected in partnership with Hyatt Hotels

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Ryan T, Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thank you for rating us on TripAdvisor. We appreciate the great feeback and look forward to accommodating your family again ! More 

Vernon Hills, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Hotel was clean. All staff friendly and very helpful. Breakfast average. Easy to get to tennis tournament location and many restaurant choices in the area. Room was quiet even though hotel sold out. Would stay again if I need to be back in same area.

Review collected in partnership with Hyatt Hotels

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Ryan T, Manager at Hyatt Place Cincinnati-Northeast, responded to this review

We appreciate the kind feeback! We like to consider ourselves specialists when it comes to accommodating Kings Island clientele. We also take great pride in the unique services and amenities that we provide that differentiate us from our competitors (having the worlds greatest icecream and pastry shop "Graeters" in our parking lot doesnt hurt). More 

New Orleans, Louisiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel was only 2 miles from Kings Island along I-71. My room was huge with a queen sleeper sofa and 2 double beds so everyone could spread out after a full day at the park. Plenty of outlets to plug in your electronics. The breakfast was very good with a great variety on several different items. The breakfast is... More 

Was this review helpful? Yes
Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thanks for the awesome review! We greatly appreciate it. More 

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