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Hyatt Place Cincinnati-Northeast

#7 of 18 Hotels in Mason
Certificate of Excellence
GreenLeadersBronze level
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5070 Natorp Boulevard, Mason, OH 45040 (Formerly AmeriSuites)
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Hyatt Place Cincinnati-Northeast
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Hyatt Place Cincinnati-Northeast
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219 Reviews from our TripAdvisor Community

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Traveler rating
    96
    72
    29
    15
    7
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99
21
9
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (219)
  • Mar-May only
    (46)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (36)
All months
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Room was ready & clean when we arrived. Asked if we had a preference on floor- nice touch! Indoor pool was perfect for a little swim. Wish the work out are had weights though. Very pleasant staff willing to help with anything. We could've gone to the local lifetime fitness for free with our stay but didn't make it over... More 

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Cincinnati, Ohio
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We used their meeting room for 3 days for business and had a number of travelers stay at the hotel. The staff, especially Travis, went out of their way to ensure we had everything we needed - coffee, morning and afternoon snacks, supplies, etc. The guests commented on how large and nice the rooms were. When one guest was stranded... More 

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South Bend, IN, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This Hyatt Place shares a parking lot with the Holiday Inn Express and the Hilton Garden Inn. My experience at the Hyatt Place was not acceptable and I will not be staying there when I return to this area. The toilet plugged twice in 2 days. The first time I requested a plunger, but they gave me a 99 cent... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Charleston, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the first time I was willing and ready to do a survey. The Hyatt was very clean. Front desk very accommodating. Lounge area very welcoming for all ages and groups. Large variety of drinks and food for Cont. Breakfast. ALL staff was very respectful. Good job Hyatt!

Review collected in partnership with Hyatt Hotels

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Louisville, Kentucky
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Stay here very frequently. The rooms are large and quite nicely appointed. The beds and the sofa bed are both comfortable. Wifi connection is good. Air conditioning works as expected. Coffee, drinks and snacks are available at the tiny restaurant area. Morning breakfasts are usually packed. It's right next to graeters!! That's a huge plus!!

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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An outstanding property. Exceptional. Maybe the nicest in the entire metroplex. Its always a pleasure to stay in this clean quite modern property. Mason is a beautiful city with many attractions. The Hyatt makes it a pleasure to visit the area. Friendly staff comfortable rooms great beds and a fantastic breakfast. Great for families as well. Outstanding

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Redondo Beach, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The next day after I got to the hotel I found a dirty underwear behind the bathroom door, and lots of pubic hair all over the bathroom too. So I communicated that to the help desk. They said house keeping was going to clean it up. So when I returned to the room at night, the underwear and pubic hair... More 

Review collected in partnership with Hyatt Hotels

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Indianapolis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 3 nights. Hotel overall (room, lobby, pool) was very clean. Staff was extremely friendly and helpful. The rooms are large and have a "separated" common area/sleeping area. Was nice to have after the kids laid down for the night and I could still stay up without disrupting them. Very close to everything - Kings... More 

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Frankfort, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was awesome. The room was great with the king size bed, large flat screen TV, coffee pot and mini fridge. The atmosphere was quiet and easy to get to from the interstate. Staff was very friendly and helpful. Highly recommended for future stays.

Review collected in partnership with Hyatt Hotels

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Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thanks for the great review! We appreciate it. More 

cadiz, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The room was very big....Two problems I experienced though.....there was black hair in bathtub (yuk) and there was also an ant crawling around the nightstand. I just felt disappointed after that because those are two of my biggest issues when staying somewhere. Beds were comfy!

Review collected in partnership with Hyatt Hotels

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Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Hello- I would like to offer my sincere apologies for the issues that you encountered during your recent stay. Cleanliness is our first priority and unfortunately in your case we failed to provide your party with that expected service. It is our hope that you give us another opportunity to serve you. Again I apologize that your experience was less... More 

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