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All 18 Mason hotels

Hyatt Place Cincinnati-Northeast

3.0 of 5 Hotel   |   5070 Natorp Boulevard, Mason, OH 45040 (Formerly AmeriSuites)
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Hyatt Place Cincinnati-Northeast
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78%
Ranked #7 of 18 Hotels in Mason
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 days ago
dysphorichousewife Chicago
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177 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
Top Contributor
114 reviews 114 reviews
63 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here for two nights while on a business trip. The property needs some updating as others have mentioned here. Lobby furniture is stained and in some cases, worn. The mattress in my room was really old and saggy! It seemed as if there was an odd topper on it under the sheets so everything just kind of slid... More

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Kentucky
Top Contributor
108 reviews 108 reviews
24 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is nice and clean and for 89 $ ( AAA) a great value.However, the phone in our room did not work.The bathroom is oh so tiny! If you put the towel on the floor for a shower- you can't close the door.If you want to change- there is hardly any standing space.We had booked it for 2 adults... More

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Oak Hill, Ohio
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We arrived at the hotel around 1:30am and were welcomed, in spite of the late hour, by a most hospitable young lady. The room was clean and spacious. The beds, including the fold-out sofa, provided luxurious comfort. We agreed the complimentary hot breakfast was very satisfying. Highly recommend this hotel to anyone.

Was this review helpful? Yes 1
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Cherie C, Thank you very much for commenting about your recent stay at the Hyatt Place Cincinnati Northeast. I am very happy to read that you enjoyed your stay. I will make sure to share your comments with my staff. We look forward to your next visit to Mason Ohio!! More

North Aurora, Illinois
1 review
4 of 5 stars Reviewed September 2, 2014 via mobile

Without a doubt, this is a top value for a hotel in the area and we've stayed at most of them. The staff make up for any deficiencies. The one and only real noteworthy negative is the insufferable, hard beds. If the beds EVER change to foam mattress, this place would be at the absolute top of my last for... More

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Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Nls_deerhunter, Thank you very much for the comments about your recent stay at the Hyatt Place Cincinnati Northeast. I am glad to hear that you mostly enjoyed your stay and I will make sure to share your comments with my staff. Please know that the hotel is slated for a renovation next year and one of the items being replaced... More

Bourbonnais, Illinois
Contributor
13 reviews 13 reviews
5 of 5 stars Reviewed August 20, 2014

As soon as we pulled up to the hotel we had a good feeling this was going to be a nice hotel to stay at. When we walked into the lobby it was even better. Then we got to our room and Hyatt outdid itself. The room was more than functional with a special touch. The breakfast was outstanding and... More

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Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Cmhasse, Thank you very much for providing us feedback about your recent stay at the Hyatt Place Cincinnati Northeast. I am very happy to hear that you thoroughly enjoyed the hotel. I will make sure to share your positive comments with my staff. We look forward to seeing you again next time you are in the city!! More

Sayville, New York
1 review
5 of 5 stars Reviewed August 7, 2014 via mobile

Was in town for work. Great place there is a few shopping center nearby. Sanchez was AMAZING!! Super friendly, up beat and so helpful with all my questions. There was another girl I had to deal with and while I was there when I was ordering dinner late one night. She was clearly not happy that I was getting food... More

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Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Jcperry22, Thank you for your comments about your recent stay with us at the Hyatt Place Cincinnati Northeast. I will make sure to share your comments with Sanchez and the rest of the staff. I will also address the last part about the night shift employee not being happy about making food. You should never be made to feel bad... More

Charlottesville, Virginia
Top Contributor
53 reviews 53 reviews
47 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 5, 2014

This was my first stay at the Hyatt Place Cincinnati-Northeast. I checked-in without any issues and enjoyed my room during my stay. I used the gym was is small but they did have an elliptical like most Hyatt Places and that's all I needed to get my work-out in. I checked-out with no issues. I typically don't encounter any issues... More

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Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Randy w, Thank you very much for the comments about your recent stay at the Hyatt Place Cincinnati Northeast. I will make sure to share your comments with my staff. We look forward to seeing you again next time you are in the city!! More

Toronto, Canada
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 3, 2014

I really like the Hyatt Place concept (although this one needs some attention) it's warm and fun. The rooms were comfortable and very clean. Beds and couch area were cozy. The staff seemed more interested in talking to each other than helping the guests. I found the staff generally disrespectful of the paying guests. The free breakfast was nice if... More

Was this review helpful? Yes 1
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

TravelToLiveYes, Thank you for taking time out of your day to comment about your recent stay with us. I sincerely apologize that my staff did not give you or the other guests the attention you all deserve. That is certainly not acceptable and will not be tolerated. Please know that I have shared and addressed your comments with my entire... More

Top Contributor
86 reviews 86 reviews
22 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed July 24, 2014

We always search for a Hyatt Brand hotel while travelling so we were pretty familiar with how nice it would be. The hotel is updated, clean and spacious. I love that there's so much extra space in the rooms. It makes it really easy to relax. The beds are super comfy so it makes getting a good night's sleep easy.... More

Was this review helpful? Yes 1
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Tccan, Thank you for visiting the Hyatt Place in Mason Ohio and taking the time to tell us about your stay. I am glad that you enjoyed your stay. Please know that I will share your comments with my staff. We hope to see you again next time you are in the area. More

Columbus, Ohio
1 review
2 of 5 stars Reviewed July 21, 2014

My family and I, and extended family members planned a Kings Island vacation and chose to stay at this hotel for its proximity to the amusement park. We were upset when our room was not cleaned when we returned from the park at 5pm! When we inquired as to why our room was not cleaned, we were told that the... More

Was this review helpful? Yes
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Acr789, Thank you for taking time to comment about your recent stay at the Hyatt Place Cincinnati Northeast. I sincerely apologize that you did not enjoy your stay at the hotel. It is our goal to ensure total satisfaction for all our guests, and we clearly failed during your visit. Please know that I will share your comments with my... More

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Additional Information about Hyatt Place Cincinnati-Northeast

Address: 5070 Natorp Boulevard, Mason, OH 45040 (Formerly AmeriSuites)
Phone Number:
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Cincinnati-Northeast 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Cincinnati-Northeast Hotel Mason
Hyatt Place Mason
Hyatt Mason
Mason Hyatt
Hyatt Place Cincinnati-Northeast Mason, Ohio

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