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Hyatt Place Cincinnati-Northeast

#6 of 18 Hotels in Mason
Certificate of Excellence
GreenLeadersBronze level
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5070 Natorp Boulevard, Mason, OH 45040 (Formerly AmeriSuites)
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1 room 1 guest
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Hyatt Place Cincinnati-Northeast
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234 Reviews from our TripAdvisor Community

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Traveler rating
    104
    77
    30
    16
    7
See reviews for
109
25
9
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (234)
  • Mar-May only
    (46)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (36)
All months
Level Contributor
25 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed here during the ATP tennis event. There were players and coaches staying, so we were way down the priority list. Our room had some worn carpet, but the manager treated us at the bar to compensate, and sent housekeeping a second time. The real reason was that they were a month away from renovations, so no problem. Front... More 

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Auburn, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The hotel was clean and staff was friendly and polite. The room was cleaned in a timely manner. Overall, we were very satisfied and would stay there again. In light of the Western and Southern Open Tennis Tournament is held a few miles away, I would suggest they add The Tennis Channel to there cable TV offering. Thank you.

Review collected in partnership with Hyatt Hotels

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Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Anytime we have been here all the employees are super helpful on things to do in the area and places to eat. If you get to this hotel make sure you check out their breakfast one of the best hotel breakfast I've ever had . The big bonus is next store Greaters ice cream this place has awesome ice cream... More 

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Cincinnati, United States
5 of 5 stars Reviewed 6 days ago NEW

Very good hotel. We stay here every time we visit Cincinnati. Rooms accommodate 3/4 people. Breakfast is included. Computer access is complimentary. I use my Hyatt Goldpass program. Only minutes to Kings Island amusement park.

Review collected in partnership with Hyatt Hotels

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Canton, United States
1 review
5 of 5 stars Reviewed 1 week ago

The office staff did an excellent job in setting up our reservations. When we arrived the front desk staff were very friendly and helpful and took care of everything we needed over the 2 days we stayed. We enjoyed the very clean and quiet room. Enjoyed swimming in the pool. We totally enjoyed our stay. We will stay there again.

Review collected in partnership with Hyatt Hotels

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Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thanks for the great feedback! We appreciate it. We look forward to accommodating your family next time you're in Cincinnati. More 

Louisville, Colorado
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were in the area to go to Kings Island. It was my kiddos first time at a real amusement park. I wanted to stay close for early arrival and late departure to the park. The Hyatt Place is in a great location. It is super convenient and many options for restaurants close by. We were even able to experience... More 

Review collected in partnership with Hyatt Hotels

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Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thanks for the awesome feedback. I can assure you that your concerns will be addressed. The hotel will complete renovations in 2015. Thank you More 

Webster, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel is Very clean, nice, friendly staff. Pricing very fair within the area. Very spacious rooms. We especially enjoyed the sitting area and the very large flat scrren TV. Complimentary Breakfast in the morning was very nice. Also enjoyed the coffee in the room

Review collected in partnership with Hyatt Hotels

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Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thanks! We happy to hear that your stay was satisfactory. We look forward to the opportunity to serve you again. More 

Littleton, Colorado
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel several times in the past three years. On our most recent visit in August 2015, we found that the hotel staff was every bit as pleasant and professional as always but the physical facility is starting to show some age. We arrived late and had to take a small room adjacent to the elevator... More 

Was this review helpful? Yes
Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

I'm sorry to hear that your stay was less than satisfactory. I can assure you that your issues will be addressed with the appropriate staff members to ensure that we can improve our hotel and its operations. Thank you More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel and I enjoyed my stay. I found this hotel and booked a room minutes before arriving because another hotel had turned me away after pre-paying days before for not being 21, which they never mentioned online when I was booking the room. Then I found this Hyatt right across the street and loved my stay... More 

Was this review helpful? Yes
Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Great to hear that you enjoyed your stay, thanks for the feedback! More 

KY
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent Value for a quick two day trip. For the price, it couldn't be beat. We rented this motel through expedia and were very pleased. The breakfast was decent, the rooms were nice, check-in was very quick and the staff pleasant. Our only complaints were that the air conditioning unit didn't cool to expectations and needed to be serviced and... More 

Was this review helpful? Yes
Ryan T, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Thank you for the feedback. Your issues will be addressed with the appropriate team members to ensure that similar issues do not arise again in the future. Thanks! More 

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