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Hyatt Place Cincinnati-Northeast

3.0 of 5 5070 Natorp Boulevard, Mason, OH 45040 (Formerly AmeriSuites)
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Certificate of Excellence 2014
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Hyatt Place Cincinnati-Northeast
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Hyatt Place Cincinnati-Northeast
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179 reviews from our community

Traveler rating
    75
    61
    23
    13
    7
See reviews for
80
19
9
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Detroit
Contributor
11 reviews 11 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for a business trip, it was immaculately clean. Everything is very nice and unkept. Although I regret not waking up early more mornings, the complimentary breakfast spread is delicious and diverse. They also have a 24/7 food order and pickup option. Staff was very nice and pleasant, I checked out at 1:30pm instead of noon and they did... More 

Was this review helpful? Yes 1
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

iLuvDetroit, Thank you for your comments in regards to your recent stay at the Hyatt Place Cincinnati Northeast. I will make sure to share your comments with my staff and we look forward to seeing you again next time you visit the Cincinnati area!! More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2014

The room we stayed in was extremely nice plenty of room the breakfast in the morning was a little congested but other then that everything was amazing not to far from kings island if your into that also the work out area and pool was really nice and not really packed

Was this review helpful? Yes 1
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

David F, Thank you very much for commenting about your recent stay at the Hyatt Place Cincinnati Northeast. I am very happy to read they you enjoyed your stay. I will share your comments with my staff and we look forward to seeing you next time you are in Mason!! More 

Chicago
Top Contributor
117 reviews 117 reviews
65 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 20, 2014

I stayed here for two nights while on a business trip. The property needs some updating as others have mentioned here. Lobby furniture is stained and in some cases, worn. The mattress in my room was really old and saggy! It seemed as if there was an odd topper on it under the sheets so everything just kind of slid... More 

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Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Dysphorichousewife, Thank you very much for staying at the Hyatt Place Cincinnati Northeast. I truly appreciate you taking time to comment about your recent stay. I apologize that you were not satisfied. Please know that I will address all your concerns that I am able to. Again, thank you for your business and we hope to see you again next... More 

Kentucky
Top Contributor
108 reviews 108 reviews
24 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed October 20, 2014

The hotel is nice and clean and for 89 $ ( AAA) a great value.However, the phone in our room did not work.The bathroom is oh so tiny! If you put the towel on the floor for a shower- you can't close the door.If you want to change- there is hardly any standing space.We had booked it for 2 adults... More 

Was this review helpful? Yes 1
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

SheilaKentucky, I appreciate you taking time to comment about your stay at the Hyatt Place Cincinnati Northeast. I apologize about the challenges you faced during your stay, and I wanted to let you know that I will address each of them with the appropriate person. Again, thank you for your business and we hope to see you again next time... More 

Oak Hill, Ohio
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 22, 2014 via mobile

We arrived at the hotel around 1:30am and were welcomed, in spite of the late hour, by a most hospitable young lady. The room was clean and spacious. The beds, including the fold-out sofa, provided luxurious comfort. We agreed the complimentary hot breakfast was very satisfying. Highly recommend this hotel to anyone.

Was this review helpful? Yes 1
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Cherie C, Thank you very much for commenting about your recent stay at the Hyatt Place Cincinnati Northeast. I am very happy to read that you enjoyed your stay. I will make sure to share your comments with my staff. We look forward to your next visit to Mason Ohio!! More 

North Aurora, Illinois
1 review
4 of 5 stars Reviewed September 2, 2014 via mobile

Without a doubt, this is a top value for a hotel in the area and we've stayed at most of them. The staff make up for any deficiencies. The one and only real noteworthy negative is the insufferable, hard beds. If the beds EVER change to foam mattress, this place would be at the absolute top of my last for... More 

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Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Nls_deerhunter, Thank you very much for the comments about your recent stay at the Hyatt Place Cincinnati Northeast. I am glad to hear that you mostly enjoyed your stay and I will make sure to share your comments with my staff. Please know that the hotel is slated for a renovation next year and one of the items being replaced... More 

Bourbonnais, Illinois
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2014

As soon as we pulled up to the hotel we had a good feeling this was going to be a nice hotel to stay at. When we walked into the lobby it was even better. Then we got to our room and Hyatt outdid itself. The room was more than functional with a special touch. The breakfast was outstanding and... More 

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Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Cmhasse, Thank you very much for providing us feedback about your recent stay at the Hyatt Place Cincinnati Northeast. I am very happy to hear that you thoroughly enjoyed the hotel. I will make sure to share your positive comments with my staff. We look forward to seeing you again next time you are in the city!! More 

Sayville, New York
1 review
5 of 5 stars Reviewed August 7, 2014 via mobile

Was in town for work. Great place there is a few shopping center nearby. Sanchez was AMAZING!! Super friendly, up beat and so helpful with all my questions. There was another girl I had to deal with and while I was there when I was ordering dinner late one night. She was clearly not happy that I was getting food... More 

Was this review helpful? Yes
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Jcperry22, Thank you for your comments about your recent stay with us at the Hyatt Place Cincinnati Northeast. I will make sure to share your comments with Sanchez and the rest of the staff. I will also address the last part about the night shift employee not being happy about making food. You should never be made to feel bad... More 

Charlottesville, Virginia
Top Contributor
57 reviews 57 reviews
51 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 5, 2014

This was my first stay at the Hyatt Place Cincinnati-Northeast. I checked-in without any issues and enjoyed my room during my stay. I used the gym was is small but they did have an elliptical like most Hyatt Places and that's all I needed to get my work-out in. I checked-out with no issues. I typically don't encounter any issues... More 

Was this review helpful? Yes
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

Randy w, Thank you very much for the comments about your recent stay at the Hyatt Place Cincinnati Northeast. I will make sure to share your comments with my staff. We look forward to seeing you again next time you are in the city!! More 

Toronto, Canada
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 3, 2014

I really like the Hyatt Place concept (although this one needs some attention) it's warm and fun. The rooms were comfortable and very clean. Beds and couch area were cozy. The staff seemed more interested in talking to each other than helping the guests. I found the staff generally disrespectful of the paying guests. The free breakfast was nice if... More 

Was this review helpful? Yes 1
Bo H, General Manager at Hyatt Place Cincinnati-Northeast, responded to this review

TravelToLiveYes, Thank you for taking time out of your day to comment about your recent stay with us. I sincerely apologize that my staff did not give you or the other guests the attention you all deserve. That is certainly not acceptable and will not be tolerated. Please know that I have shared and addressed your comments with my entire... More 

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Additional Information about Hyatt Place Cincinnati-Northeast

Address: 5070 Natorp Boulevard, Mason, OH 45040 (Formerly AmeriSuites)
Phone Number:
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Cincinnati-Northeast 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Cincinnati-Northeast Hotel Mason
Hyatt Place Mason
Hyatt Mason
Mason Hyatt
Hyatt Place Cincinnati-Northeast Mason, Ohio
Hotel Style:
#1 Green Hotel in Mason
#7 Business Hotel in Mason

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