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Comfort Suites - Kings Island

#10 of 18 Hotels in Mason
Certificate of Excellence
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5457 Kings Center Dr, Mason, OH 45040
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1 room 1 guest
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Comfort Suites - Kings Island
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153 Reviews from our TripAdvisor Community

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Traveler rating
    48
    56
    27
    7
    15
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90
14
5
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (153)
  • Mar-May only
    (23)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (20)
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Chicago, Illinois
Level Contributor
98 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for 4 nights during tennis tournament in Mason. Very expensive as accommodation limited during tournament week. Room was comfortable but breakfast very poor quality. Not worth $235 per night!

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review. I apologize for your concerns about breakfast. I will discuss this with our team and the staff thanks you for staying with us. More 

Floyds Knobs, Indiana
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

rooms were okay. very spacious bathroom. nice to have a small refridgerator in addition to a microwave. staff friendly and helpful. was conveniently close to kings island which was awesome. pool area was clean

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review. The staff thanks you for staying here and we look forward to seeing you in the future. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

There was no hot water to shower with. Mold in bathroom around floor tiles and the worst was the shower curtain had not been changed from previous stay. The sink faucet continued to run. Management needs to do some serious changes and improvements. Will not stay again

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review. I apologize for the issues with your stay. I will share these comments with our team and this is not the normal for Comfort Suites. Thank you for staying with us. More 

Washington, Pennsylvania
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

$139/NIGHT Pros The room was nice and clean. The carpet looks newer Breakfast was free Cons The bathroom looks old The room had a smell. Thought at first it may have been new carpet in hallway. But figured out the smell was a mildewy aircondioner. I am allergic to mildew thus a long night of congestion and no sleep. I... More 

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review. I apologize for the issues you had with your stay and I will discuss this review with our team. Thank you for staying with us. More 

wilkes-barre, pa
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Decent room, but it smelled very humid/musty. The bathroom light didn't always work on the first shot. Front desk was curious, but the breakfast area was packed every morning. Our food was cold, although you saw the workers bringing out Tupperware of microwaved food. I guess this is what you should expect trying to stay next to Kings Island.

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review. I apologize for any issues you had with your stay. We thank you for staying with us and I will share this review with our team. Again Thank you. More 

Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for one night as we were passing through. However, most guests seem to be there for the Kings Island amusement park, which was located just down the street. It was a busy Interstate exit with lots of people at the hotel, and at near by hotels, restaurants and gas stations. Despite all the activity outside, our room... More 

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review. I will discuss your concerns with our team. Again thank you for staying here. More 

Holland, Ohio
Level Contributor
114 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed the weekend with grand babies for Kings Island fun, found hotel very convenient, comfortable, and even the breakfast was good. We will stay here again for sure. Friendly staff, clean, many places to eat near by.

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review and the staff thanks you for staying with us. We are happy you had a most comfortable stay and look forward to seeing you in the future. More 

Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our room had ants. Not an infestation of any one area but just several throughout the room. On two occasions I found an ant crawling on my skin. The room smelled like they had been spraying ant killer to control the problem. We booked a room for 5 people but the sleeper sofa had missing springs so part of the... More 

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review. We thank you for staying here. I apologize for the issues you had with your stay. I will address these issues with the team and with your review this tells us what we are doing right and what we are doing wrong. Again thank you. More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was the hotel I stayed at for two nights for a trip to Kings Island. • Service (4/5): The hotel staff were friendly, nice, and on-point for the standards of any hotel of this type. • Room (4/5): We stayed in a standard two queen size bed room. Room could use some sprucing up, but nothing that stands out... More 

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review. Thank you for staying with us. We as a team are always trying to make your stay as comfortable and rewarding as possible. I will share this review with our team and look forward to seeing you in the future. More 

Millersville, Pennsylvania
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Extremely disappointed in this hotel! Based on other reviews I thought it would be a good place to stay, but we arrived to find a dirty, smelly room. When we opened the door we were met with a strong stale smell that permeated everything. We also found a used towel beside the microwave. Since we didn't have a bathmat in... More 

Was this review helpful? Yes
Tamara C, Guest Relations Manager at Comfort Suites - Kings Island, responded to this review

Thank you for the review. I apologize for the issues you had with your stay. This is not the normal for Comfort Suites. I will share this review with our team and I thank you for staying with us and again I apologize for the issues with your stay. More 

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