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All 18 Mason hotels

Comfort Suites - Kings Island

2.0 of 5 Hotel   |   5457 Kings Center Dr, Mason, OH 45040
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Ranked #7 of 18 Hotels in Mason
A recent review
3 of 5 stars reviewed 2 weeks ago
Youraverageconsumer Pataskala, Ohio
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122 reviews from our community

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    19
    6
    12
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71
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pataskala, Ohio
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

The room was average clean. Sink and tub could have used an update, had a lot of wear and tear which made it look not so clean. We had to change rooms 3 times due to broken pull out sofa's. The staff was soso nice and soso helpful. The breakfast was just your average pastry and bagel breakfast.

Was this review helpful? Yes
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

Here at the Comfort Suites we appreciate any and all feedback in regards to your stay with us. First and foremost, we would like to apologize that your visit was not up to par with your expectations. We are definitely working to upgrade all of our amenities so as not to present our guests with unsatisfactory items. In regards to... More

Waynetown
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed the 22 and 23 with our grandkids and our son for a company picnic at kings island.Room was clean and beds were comfy. Close to kings island. Staff was very helpful and friendly. Lots to chose from for their breakfast. Will definetly stay here again.

Was this review helpful? Yes 3
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you so much for your review! We are so pleased to hear that you were able to take full advantage of our close proximity to Kings Island for your visit. We do our utmost to provide a friendly environment for each and every one of our guests. Once again, thank you very much for taking the time to give... More

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

The hotel and staff were great. We are planning to stay there again next year.After having left the Kings Island Hotel and Conference because of their complete lack of cleanliness....Comfort Suites was a complete breath of fresh air. The rooms are clean and spacious. The staff was helpful and quite accommodating. They also serve a full breakfast in the morning... More

Was this review helpful? Yes 2
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you so much for taking the time to review our hotel! We are so pleased to be able to accommodate you and your family after the stress of an unsatisfactory stay elsewhere. Our front desk staff, along with our housekeeping staff, prides itself on providing the utmost service and care for each and every one of our guests staying... More

Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 4, 2014

Our family stayed 2 nights in this hotel for a trip to Kings Island. We have three children under 6 and the room had plenty of space for them to play and relax. The fridge in the room was great too. The indoor pool was great for the kids. Breakfast was also good. Definitely recommend this place and we will... More

Was this review helpful? Yes 2
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

We are so happy to hear that you had a satisfying stay here at the Comfort Suites! It is our goal to provide a clean, spacious environment for our guests to enjoy during their visit. It is wonderful knowing that your children were able to enjoy the room, as well as our indoor pool. Nothing makes us happier than a... More

Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 2, 2014

This is a nice place to stay for a Kings Island trip. We could see the fireworks at Kings Island from the hotel. The hotel is clean, modern, very comfortable beds and linens. But, feedback for management to make an improvement..... I went to the lobby/breakfast area at 6:30am to get some work done while my family slept in. Three... More

Was this review helpful? Yes 1
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you so much for your review! We appreciate all feedback from our guests and take all comments and concerns into consideration. We are so pleased that you enjoyed your stay!. In regards to the radio situation, it is common practice here at the Comfort Suites to have the radio turned off when the TV is on in order to... More

Lockport, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 27, 2014

The exterior and interior of the hotel was very well maintained. The staff was extremely friendly and very helpful. We stayed for two nights at this location. The rooms were spacious and many amenities. My only compliant would be the size of the pool. A little bit on the small side, but there was a pool. There were always people... More

Was this review helpful? Yes
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

We greatly appreciate your review and kind words about the hotel and staff! Coming to Kings Island is already an exciting experience, so having a place to stay that you enjoy is an added bonus. Our front desk staff prides itself on providing a friendly, accommodating environment for all of our guests' needs, as well as our housekeeping staff ensuring... More

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 26, 2014

My wife and I took my 8 year old daughter to King's Island. After searching on the internet, I decided on this place. Great Wolf Lodge would have been wonderful, but it was expensive. We were going to spend most of our time at the amusement park, so the extra activities at Great Wolf would have been wasted on us.... More

Was this review helpful? Yes 1
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you so very much for taking the time to review your stay here at the Comfort Suites! We appreciate any and all feedback you may have. We enjoy nothing more than knowing our guests had a pleasant experience and were satisfied with their visit. We do everything in our power to ensure each and every person has a comfortable... More

Toledo, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2014

We stayed 3 nights to visit Kings Island and found this hotel to be everything we needed. The 2 bed room with pull out sofa accommodated the 5 of us. Hotel was clean and tidy, staff was friendly, nice pool and gym area. There was plenty of food at the breakfast, and the employee was working hard to keep everything... More

Was this review helpful? Yes 3
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you so much for taking the time to review your stay at the Comfort Suites! We appreciate any and all feedback that you may have, and to hear that your stay was excellent is everything to us. Our entire staff does their utmost to provide a clean, safe and friendly environment for all of our traveling guests to enjoy.... More

Mishawaka, Indiana, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 9, 2014

After staying 2 nights at the Great Wolf Lodge, we moved to this hotel for the last night. The price was great, the room accommodated all five in my family, it was very close to Kings Island, & it included breakfast! Also, the beds and pillows were more comfortable than the GWL. The front desk staff was very friendly.

Was this review helpful? Yes 3
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

We are so pleased to hear about your great experience with us here at the Comfort Suites! Thank you so much for taking the time to give us your feedback regarding your stay. We enjoy providing a clean, safe environment with friendly services for each and every one of our guests. We hope to have you back should you find... More

Charleston, West Virginia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 7, 2014

Began our third stay in 5 years at the Comfort Suites Kings Island on Thursday evening, July 3rd. We had great experience the last 2 times and expected the same. We were sadly mistaken. Walked into room and were welcomed with a smell...and it only got worse. Here is the list: Dirty shower (pubic hairs all over the tub), bathtub... More

Was this review helpful? Yes 2
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review

On behalf of the Comfort Suites and myself, I deeply and sincerely apologize for the quality of your stay with us. We share in your disappointment of the room in which you stayed. We hold the highest of standards for our housekeeping staff in order to provide a clean and comfortable environment for each and every one of our guests.... More

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Additional Information about Comfort Suites - Kings Island

Address: 5457 Kings Center Dr, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites - Kings Island 2*
Number of rooms: 79
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Also Known As:
Comfort Suites- Kings Island Hotel Mason
Comfort Suites Mason
Mason Comfort Suites
Comfort Suites - Kings Island Mason, Ohio

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