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Holiday Inn Express Logan

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12916 Grey St, Logan, OH 43138
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Holiday Inn Express Logan
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Holiday Inn Express Logan
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146 Reviews from our TripAdvisor Community

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Traveler rating
    60
    50
    28
    5
    3
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Logan
See the most recent reviews
RALEIGH
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 10, 2013

Very clean hotel! The rooms are comfortable. The price may seem a little high; however, it is about the only option for the area! Great location. Close to the caves, restaurants, and shopping! The breakfast was delicious and a great selection/variety!

Was this review helpful? Yes 1
KAREN W, Front Office Manager at Holiday Inn Express Logan, responded to this review

Thank you so much for the review Natasha! We really appreciate any feedback our guests give us. I will definately share these comments with the staff! We can not wait for you to come back and visit the area! Especially since fall will be coming here soon in the next couple of months! Thank you again for taking your time... More 

Cincinnati
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 7, 2013

My husband and I recently stayed at this Holiday Inn Express in Logan. We selected it because it was one of the few places available that had TV in the room. We were pleasantly surprised with the place -- clean and tidy rooms with comfortable beds. Walking distance to a reasonable ribs place for dinner. The breakfast provided by the... More 

Was this review helpful? Yes
KAREN W, Front Office Manager at Holiday Inn Express Logan, responded to this review

Thank you so much for taking your time to fill out a review for our hotel! We are glad you enjoyed the TV in your room! I'm so glad to hear that you loved the Millstone BBQ! Please send us an email as to what we could have done to improve our Breakfast Bar! We love to hear any comments... More 

Erie, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 24, 2013

dissappointed for $170 a night !- but it does say "express" and that is what you get. Pool was gross and i could not believe they were swimming in it. Hot tub was down - but looking at the pool i doubt i would go in it anyway. Outside area to sit was very very small - not very pretty... More 

Was this review helpful? Yes
KAREN W, Front Office Manager at Holiday Inn Express Logan, responded to this review

Thank you so much for taking your time to share your thoughts in this review with us. I apologize for the issues you experienced and I will look into this immediately and get this resolved quickly. We are so sorry for anything that inconvenienced you in your stay. We do strive to give the best service to our guests and... More 

Columbus, Georgia
1 review
2 of 5 stars Reviewed June 7, 2013

The room was decent but the whirlpool filthy! The receptionist desk wasn't timely and I had to wait along with other people to get service The location is good but expensive for what bad service we received.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Logan, responded to this review

Dear Shaun P, Thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. Please accept my sincere apology for the shortcomings... More 

Saint Marys, Ohio
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 2, 2013

My daughter graduated from Hocking College and since the ceremony was in the evening, we decided to spend the night in the area. The Holiday Inn was new or newer. It was clean and quiet. The staff was friendly and were helpful answering any questions we had. The breakfast area was clean and the breakfast items were standard for hotel... More 

Was this review helpful? Yes
KAREN W, Front Office Manager at Holiday Inn Express Logan, responded to this review

Thank you so much for writing this review on TripAdvisor! I will pass on your comments about the bathmat to IHG so we can tell them exactly what our guests think! As for Priceline we are sorry to hear about the confusion and we are so happy we could get it fixed for you! We look forward to your future... More 

Grand Rapids, Michigan
Level Contributor
120 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed May 31, 2013

We wanted to stay in the Hocking Hills area for 2 nights and have close access to the park. This fit the bill exactly. Friendly, helpful front desk staff. Nice clean room, nice pool. Would definitely recommend to all!

Was this review helpful? Yes
KAREN W, Manager at Holiday Inn Express Logan, responded to this review

That was such a nice thing to say! Thank you for staying with us and we appreciate the feedback. Hopefully you remembered the 10% discount our guests get for staying with us while dining at the Millstone just down the road. It truly is an amazing place to sit down with the family and eat! Thank you again for the... More 

Getzville, Ny
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 28, 2013

Nice hotel, great people, clean and quiet, BUT they need to reorganize the breakfast room to accommodate their guests. We, along with about a half dozen others, had to eat breakfast standing in the lobby. The line for the food, wraps around tables where guests are trying to eat and right in front of the kitchen where the lady needed... More 

Was this review helpful? Yes
KAREN W, Manager at Holiday Inn Express Logan, responded to this review

Jackie, Thank you so much for your review. We appreciate all pointers and tips you can give us. I have used this review as a training tool to teach the rest of the staff on what matters to the guest. We have since changed the positing of our tables and chairs in the breakfast room to better accomodate our guests.... More 

Hingham, Massachusetts
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 2, 2013

Was visiting my brother and stayed here April 26-28th. All the staff were friendly and courteous. Rooms were clean and quiet. Breakfast was ok but nothing to complain about. I would recommend this hotel ro stay at if you find yourself in the area. Thank you to Rebecca (sp?) she spells it different then that. She did a great job... More 

Was this review helpful? Yes
KAREN W, Manager at Holiday Inn Express Logan, responded to this review

Thank you so much for your kind comments about our hotel. We will pass on your comments to our housekeeper that she did a good job! Thank you again and we are looking for forward to seeing you the next time you are in Logan! More 

East Lansing, Michigan, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 7, 2013

No complaints. The hotel was clean and the staff were on their game. The breakfast was one of the better that I've had in chain hotels. Didn't try the pool, but I liked the gas fireplace and comfy chairs in the lobby. There were some noisy guests thumping around in the room above us one night, but you can't fault... More 

Was this review helpful? Yes
KAREN W, Manager at Holiday Inn Express Logan, responded to this review

Thank you so much for your review! We appreciate you scoring our hotel! We apologize for any inconvenience that noisy guest upstairs gave you. Please let us know at the Front Desk so we can stop any noise complaints immediately! We are never too busy to help. Thank you again for staying with us and we look forward to your... More 

2 reviews
3 of 5 stars Reviewed April 5, 2013

Only two complaints: Hot tub was warm. We called specifically to make sure they had a hot tub and pool. Front desk should have been upfront: sorry a ton of water got splashed out so we put in a bunch of cold water!? This hotel has terrific on demand water heaters. They could have very EASILY used HOT water. Then... More 

Was this review helpful? Yes
KAREN W, Manager at Holiday Inn Express Logan, responded to this review

Thank you for taking your time to fill out the review. I am so sorry that you had an issue with the whirlpool. Sadly we do not have a water heater installed for the whirlpool for when we fill it up. Also we unfortunately do not control what type of foods that are allowed through IHG but we will pass... More 

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