We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Lancaster

Certificate of Excellence
Hotel website
Hotel deals
1861 Riverway Drive, Lancaster, OH 43130
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Lancaster
Professional photos View all
Browse nearby
Holiday Inn Express Lancaster
Add Photo Write a Review

86 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    32
    33
    9
    8
    4
See reviews for
30
11
7
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (86)
  • Mar-May only
    (25)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (19)
All months
There are newer reviews for Holiday Inn Express Lancaster
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 6, 2015 via mobile

Room window leaked in rainstorm made front desk aware and did nothing had to use all the shower towels for the leak. Upon checkout manager was extremely rude when asked simple questions. No clean towels in pool area. White comforter was stained and dirty. No working Internet. Took children for a fun relaxing night out and it was a expensive... More 

Was this review helpful? Yes 1
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for your review. I truly apologize for issues or rude behavior from the staff that you may have encountered on your stay. I assure you, this is not the norm, and I would like to turn this disappointing experience around. I myself am the General Manager of the property and I don't believe I had the... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 9, 2015

My entire family stayed at this Holiday Inn when my Mother passed. The staff was so understanding and accommodating as more of my family arrived. I was very impressed and grateful. The rooms are nice, comfortable beds and pillow and the breakfast bar was outstanding, fresh tasting and hot with a nice variety.

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time out of your busy schedule to write this wonderful review. We strive to make EVERY situation a better one here. The staff is sorry about the loss of your mother and would love to see you again next visit into Lancaster. More 

Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 6, 2015

We have stayed at this hotel twice in the last month. Both on weekends where you can tell there is no management on staff, or if there is, they should be let go. Employees huddling at the front entrance smoking (such a nice welcome), sweatshirts worn by the front desk team, dirty public bathrooms. We also went down for breakfast... More 

Was this review helpful? Yes 2
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you very much for taking the time to review your hotel. Feedback such as yours helps us to identify on area we can improve, and we have consequently made some staffing changes since your stay with us. I have shared your comments with our entire staff and hospitality committee as well. We hope that you will give us another... More 

Brandon, Florida
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 3, 2015

The Holiday Inn Express Lancaster is a nice hotel, seems to be pretty new, is very close to a mall and Cinemark movie theater. The hotel is very clean and I was upgraded to a suite with a king bed since my room wasn't ready. A large number of people had just checked out so this was understandable. The room... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time out of your busy schedule to leave a review. We are delighted that you enjoyed your stay as well as your upgrade. We hope that you let us serve you again when you return to Lancaster Oh. Hotel Management More 

Lovetovacat
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed January 28, 2015

Stayed at this hotel for a concert that was held nearby. The hotel was very clean and the workers all were friendly. There was a mall right next door and a few restaurants. We would stay there again. The breakfast was good and seemed to have enough food for the customers. The hotel did have wifi.

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Lovetovacat, Thank you so much for the kind review. We are glad that you received the service we strive to give. Hope to see you the next time you return to Lancaster. P.S. We also hope that the concert was a great one. Front Office Management More 

Frazeysburg, Ohio
1 review
3 of 5 stars Reviewed January 8, 2015

Matt, a front desk employee was most offensive to my wife and I. Our situation dictated that we needed a place to stay, 5 days a week, for approximately two months. We spent a significant amount of money, needless to say. We got along with all staff members, and they were most helpful to us. Except Matt, one of the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear Quenlisa, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is unfortunate one of the staff prevented you from fully enjoying your time at the hotel. Feedback from our guests... More 

Spokane, Washington
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 5, 2015

Nice economy hotel. Rooms fairly large with fridge and small microwave. Free breakfast was fine but cleaned up & put away at exactly 9:30, even though several people had just come in at 9:25. Housekeeping was a little strange, first day it appeared they were interrupted while cleaning room. One bed halfway made, other not made at all and bathroom... More 

Was this review helpful? Yes
Chiang Mai Province, Thailand
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 3, 2015

We had a wonderful stay here. From the very beginning the workers went out of their way to help us, especially Juli and Vivian at the front desk. The breakfast was very good. The Internet was good also. They have it set up so you can go workout at a local gym and the gym was amazing. We would stay... More 

Was this review helpful? Yes
Wichita, Kansas
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 18, 2014

We spent two nights at the Holiday Inn Express in Lancaster on December 13-14. Great location near the Mall and restaurants. Quiet side street location off the main street. The staff was very friendly and helpful the room/bed was great. We had a small noise problem with folks above us. The staff handled it very professionally. Another example of a... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed December 15, 2014 via mobile

This was my most memorable stay at a motel.I stay in motels 3 to 4 nights a week.Usually it's for work, but this trip was for pleasure. We went to visit the granddaughter, she stayed with us and invited a couple of friends for a pool party and a sleepover. The staff was amazing. At one point we were walking... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

45 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Room/suite (20)
Viewed
Dining (7)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (4)
Viewed
Other (8)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay