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Holiday Inn Express Lancaster

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1861 Riverway Drive, Lancaster, OH 43130
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Holiday Inn Express Lancaster
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Holiday Inn Express Lancaster
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84 reviews from our community

Traveler rating
    31
    33
    9
    8
    3
See reviews for
29
11
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

The hotel was new it was very nice the breakfast was extremely nice along with the breakfast host who was very very nice but our room was dirty the toilet the term the comforter and the day that we can't use which was May 1 2015 they must have sprayed for bugs which is a great thing but not when... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better stay. VivianH Front... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here starting on a Wednesday night and left on a Sunday. It was my mother, my wife, 2 year old son and myself in room 315 (a suite). At first my wife made a reservation for us but upon arriving I asked the front desk attendant, Mathew, if he could apply a military discount to my reservation (I... More 

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Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our night at this Holiday Inn Express was perfect. Pleasant check in, more than satisfactory room for a good price, and great breakfast. But what made the stay memorable was the super friendly, really helpful lady in charge of the free breakfast. while the breakfast selection was really good and included make your own pancakes, biscuits and gravy, plus fresh... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Jackie is definitely is a valuable asset to our team, and we appreciate her very much. I will pass this on to her. We hope you will visit... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

I have stayed here twice in the past couple of months. I have no issues with it. It's always clean and usually have no problems with any team members. The last day I stayed was May 3, 2015. I was outside my car at 10:30 that night and I parked at the back entrance. I noticed the employee walking up... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear MichelleF, Thank you for taking the time two write a review. All reviews are very important to us so we can work on making everyone's stay perfection. I am not sure what or why this was happening but I am going to be looking into this. VivianH Front Office Manager More 

Washington DC, District of Columbia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there for 2nights! FREE breakfast, lots of choices, wide breakfast area. There's a swimming pool and exercise area but didn't have a chance to used it. Every time we returned from our hikes, all we do is take a shower and go to bed. The parking lines needs to be re-painted, why? because, there's no room for you to... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Shutterbabe Thank you for taking the time out to write a review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. VIvianH Front Office Manager More 

Carroll, Ohio
1 review
2 of 5 stars Reviewed 4 weeks ago

Very rude response when I followed up about the theft that took place at this facility. I was told to "Settle Down" by the man who answered the phone. I was told they have no responsibility for the theft. He then sent me to Amber the manager. She repeated that they have no responsibility for the theft and the cameras... More 

Was this review helpful? Yes
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

I am extremely sorry to hear that you were disappointed with not only your stay, but the way in which the incident you encountered was handled during your stay. I was not aware when I spoke with you, that you felt any associate had been rude with you regarding this incident, and we take that very seriously. As with all... More 

Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I do a lot of travel for work, and this is probably one of the more comfortable places that I've stayed in. The staff is very nice and very helpful. I will say to watch out for the hotel's mini-fridges- they will freeze your food if you aren't careful. Aside from that, the accommodations are quite nice, and the beds... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Kboh, We are pleased to hear that you enjoy staying with us. Our team takes pride into making this the best place to stay in Lancaster. We look forward to serving you again the next time you are in Lancaster. VivianH Front Office Manager More 

Fairfax, Virginia
Top Contributor
51 reviews 51 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Sorry I can't give this hotel a four or five star rating, but there are some "issues" they need to address. First of all, it is clean and nice, with an easy location to find. The clerk, Miranda (I believe that was her name) went out of her way to help us with our reservation. She should get a gold... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear Edward H, We appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our hotel location to be fantastic, hotel to be clean and nice and our staff to be great. However, we regret that the beddings, breakfast selections and computer in the business center fell... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 6, 2015 via mobile

Room window leaked in rainstorm made front desk aware and did nothing had to use all the shower towels for the leak. Upon checkout manager was extremely rude when asked simple questions. No clean towels in pool area. White comforter was stained and dirty. No working Internet. Took children for a fun relaxing night out and it was a expensive... More 

Was this review helpful? Yes 1
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for your review. I truly apologize for issues or rude behavior from the staff that you may have encountered on your stay. I assure you, this is not the norm, and I would like to turn this disappointing experience around. I myself am the General Manager of the property and I don't believe I had the... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2015

My entire family stayed at this Holiday Inn when my Mother passed. The staff was so understanding and accommodating as more of my family arrived. I was very impressed and grateful. The rooms are nice, comfortable beds and pillow and the breakfast bar was outstanding, fresh tasting and hot with a nice variety.

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time out of your busy schedule to write this wonderful review. We strive to make EVERY situation a better one here. The staff is sorry about the loss of your mother and would love to see you again next visit into Lancaster. More 

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22 photos of this hotel

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Hotel & grounds (2)
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Dining (3)
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Pool/beach area (2)
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Business center/function rooms (1)
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Other (4)
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