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Holiday Inn Express Lancaster

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1861 Riverway Drive, Lancaster, OH 43130
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Holiday Inn Express Lancaster
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Holiday Inn Express Lancaster
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81 reviews from our community

Traveler rating
    29
    33
    8
    8
    3
See reviews for
28
11
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (22)
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    (15)
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1 review
3 of 5 stars Reviewed yesterday NEW

I have stayed here twice in the past couple of months. I have no issues with it. It's always clean and usually have no problems with any team members. The last day I stayed was May 3, 2015. I was outside my car at 10:30 that night and I parked at the back entrance. I noticed the employee walking up... More 

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Washington DC, District of Columbia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed there for 2nights! FREE breakfast, lots of choices, wide breakfast area. There's a swimming pool and exercise area but didn't have a chance to used it. Every time we returned from our hikes, all we do is take a shower and go to bed. The parking lines needs to be re-painted, why? because, there's no room for you to... More 

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Carroll, Ohio
1 review
2 of 5 stars Reviewed 1 week ago

Very rude response when I followed up about the theft that took place at this facility. I was told to "Settle Down" by the man who answered the phone. I was told they have no responsibility for the theft. He then sent me to Amber the manager. She repeated that they have no responsibility for the theft and the cameras... More 

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Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

I am extremely sorry to hear that you were disappointed with not only your stay, but the way in which the incident you encountered was handled during your stay. I was not aware when I spoke with you, that you felt any associate had been rude with you regarding this incident, and we take that very seriously. As with all... More 

Baltimore, Maryland
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

I do a lot of travel for work, and this is probably one of the more comfortable places that I've stayed in. The staff is very nice and very helpful. I will say to watch out for the hotel's mini-fridges- they will freeze your food if you aren't careful. Aside from that, the accommodations are quite nice, and the beds... More 

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Fairfax, Virginia
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Sorry I can't give this hotel a four or five star rating, but there are some "issues" they need to address. First of all, it is clean and nice, with an easy location to find. The clerk, Miranda (I believe that was her name) went out of her way to help us with our reservation. She should get a gold... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear Edward H, We appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our hotel location to be fantastic, hotel to be clean and nice and our staff to be great. However, we regret that the beddings, breakfast selections and computer in the business center fell... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Room window leaked in rainstorm made front desk aware and did nothing had to use all the shower towels for the leak. Upon checkout manager was extremely rude when asked simple questions. No clean towels in pool area. White comforter was stained and dirty. No working Internet. Took children for a fun relaxing night out and it was a expensive... More 

Was this review helpful? Yes 1
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for your review. I truly apologize for issues or rude behavior from the staff that you may have encountered on your stay. I assure you, this is not the norm, and I would like to turn this disappointing experience around. I myself am the General Manager of the property and I don't believe I had the... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2015

My entire family stayed at this Holiday Inn when my Mother passed. The staff was so understanding and accommodating as more of my family arrived. I was very impressed and grateful. The rooms are nice, comfortable beds and pillow and the breakfast bar was outstanding, fresh tasting and hot with a nice variety.

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Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time out of your busy schedule to write this wonderful review. We strive to make EVERY situation a better one here. The staff is sorry about the loss of your mother and would love to see you again next visit into Lancaster. More 

Contributor
16 reviews 16 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 6, 2015

We have stayed at this hotel twice in the last month. Both on weekends where you can tell there is no management on staff, or if there is, they should be let go. Employees huddling at the front entrance smoking (such a nice welcome), sweatshirts worn by the front desk team, dirty public bathrooms. We also went down for breakfast... More 

Was this review helpful? Yes 2
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you very much for taking the time to review your hotel. Feedback such as yours helps us to identify on area we can improve, and we have consequently made some staffing changes since your stay with us. I have shared your comments with our entire staff and hospitality committee as well. We hope that you will give us another... More 

Brandon, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 3, 2015

The Holiday Inn Express Lancaster is a nice hotel, seems to be pretty new, is very close to a mall and Cinemark movie theater. The hotel is very clean and I was upgraded to a suite with a king bed since my room wasn't ready. A large number of people had just checked out so this was understandable. The room... More 

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Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time out of your busy schedule to leave a review. We are delighted that you enjoyed your stay as well as your upgrade. We hope that you let us serve you again when you return to Lancaster Oh. Hotel Management More 

Lovetovacat
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 28, 2015

Stayed at this hotel for a concert that was held nearby. The hotel was very clean and the workers all were friendly. There was a mall right next door and a few restaurants. We would stay there again. The breakfast was good and seemed to have enough food for the customers. The hotel did have wifi.

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Lovetovacat, Thank you so much for the kind review. We are glad that you received the service we strive to give. Hope to see you the next time you return to Lancaster. P.S. We also hope that the concert was a great one. Front Office Management More 

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22 photos of this hotel

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Hotel & grounds (2)
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Pool/beach area (2)
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Business center/function rooms (1)
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