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Holiday Inn Express Lancaster

2.5 of 5 1861 Riverway Drive, Lancaster, OH 43130
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Certificate of Excellence 2014
Holiday Inn Express Lancaster
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Holiday Inn Express Lancaster
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68 reviews from our community

Traveler rating
    26
    29
    4
    6
    3
See reviews for
22
9
7
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wichita, Kansas
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two nights at the Holiday Inn Express in Lancaster on December 13-14. Great location near the Mall and restaurants. Quiet side street location off the main street. The staff was very friendly and helpful the room/bed was great. We had a small noise problem with folks above us. The staff handled it very professionally. Another example of a... More 

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1 review
5 of 5 stars Reviewed 1 week ago

This was my most memorable stay at a motel.I stay in motels 3 to 4 nights a week.Usually it's for work, but this trip was for pleasure. We went to visit the granddaughter, she stayed with us and invited a couple of friends for a pool party and a sleepover. The staff was amazing. At one point we were walking... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The one thing that really stands out to me is customer service. Julie Emrick at the front desk was wonderful. She was very kind and went out of her way to help me. I also want to thank Jackie the breakfast attendant for stopping her cleaning so that I could get some coffee and creamer. The bed was so comfortable... More 

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Berkshire, Massachusetts
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 12, 2014

My Mother and I drove from Massachusetts and were staying at this motel for 2 nights to attend an auction nearby. The room was fine...clean and the window opened a bit to get some fresh air. Unfortunately, the room next door had his cell phone alarm going off at 5am EACH MORNING and even when I called the front desk,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear MelissaLondon, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy to know that you found our rooms clean and comfortable. However, it is regrettable that the noise challenges affected your overall satisfaction. The feedback we receive from our valued guests, like you, enables us to target problem areas... More 

Ilderton
2 reviews
5 of 5 stars Reviewed November 2, 2014

Very clean, great service. Will definitely stay here again. Continental breakfast was good. Lots of great restaurants and shopping close by. I would definitely recommend this hotel. Five stars in my opinion.

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Contributor
19 reviews 19 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 27, 2014

My husband and I stayed here when attending a hotel in Baltimore. The hotel is pretty standard--free wifi and a refrigerator in the room. The room itself was very clean and the staff was pretty helpful. The breakfast was not very exciting and the pancake maker was broken.

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Ohio
Top Contributor
79 reviews 79 reviews
51 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 23, 2014

I stayed at this hotel to be close to a wedding in hocking hills the next day. I found the hotel to be on par with other Holiday Inn Express hotels; everything was clean and the staff friendly. I slept well and the bed seemed perfect as I didn't wake up sore as sometimes happens at other hotels. I didn't... More 

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Kettering, United Kingdom
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 23, 2014

Located on the outskirts of town next to River Valley Shopping Mall, which has a good provision of national chain restaurants. Good sized, clean room, very soft bed, free hi-speed wifi, coffee, fridge and microwave. Complimentary buffet breakfast good and varied. Very comfortable stay and slept well till 5.30am, when the guys above me got up.

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Malvern, Ohio
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 7, 2014

My husband and I opted to stay here for two nights while checking out all there was in the Hocking Hills area. It was about $40 cheaper than the Holiday in closer to the hiking areas but it was an easy drive and a great way to save. The room was larger than I expected. The breakfast that was included... More 

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 5, 2014

We visited the Holiday Inn Express in Lancaster OH in late August. Ohio can be hot in late August and such was the case. 90 degrees plus and muggy. We had booked a suite for the four of us. The room was very nice, clean and plenty of room. However we could not enjoy it at all. Our AC unit... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear Steven S, Thank you for taking the time to share your comments with us. I am glad that you found our rooms to be nice and clean. However, I regret that the air conditioning systems were a disappointment. We will use your feedback to consider for upgrades needed. I hope you give us another chance to host you again... More 

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Additional Information about Holiday Inn Express Lancaster

Address: 1861 Riverway Drive, Lancaster, OH 43130
Phone Number:
Location: United States > Ohio > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Lancaster
Holiday Inn Express Lancaster Ohio

21 photos of this hotel

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