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Holiday Inn Express Lancaster

2.5 of 5 1861 Riverway Drive, Lancaster, OH 43130
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Certificate of Excellence 2014
Holiday Inn Express Lancaster
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Holiday Inn Express Lancaster
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72 reviews from our community

Traveler rating
    27
    31
    5
    6
    3
See reviews for
23
10
7
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lovetovacat
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at this hotel for a concert that was held nearby. The hotel was very clean and the workers all were friendly. There was a mall right next door and a few restaurants. We would stay there again. The breakfast was good and seemed to have enough food for the customers. The hotel did have wifi.

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Frazeysburg, Ohio
1 review
3 of 5 stars Reviewed 3 weeks ago

Matt, a front desk employee was most offensive to my wife and I. Our situation dictated that we needed a place to stay, 5 days a week, for approximately two months. We spent a significant amount of money, needless to say. We got along with all staff members, and they were most helpful to us. Except Matt, one of the... More 

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Spokane, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice economy hotel. Rooms fairly large with fridge and small microwave. Free breakfast was fine but cleaned up & put away at exactly 9:30, even though several people had just come in at 9:25. Housekeeping was a little strange, first day it appeared they were interrupted while cleaning room. One bed halfway made, other not made at all and bathroom... More 

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Chiang Mai Province, Thailand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a wonderful stay here. From the very beginning the workers went out of their way to help us, especially Juli and Vivian at the front desk. The breakfast was very good. The Internet was good also. They have it set up so you can go workout at a local gym and the gym was amazing. We would stay... More 

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Wichita, Kansas
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2014

We spent two nights at the Holiday Inn Express in Lancaster on December 13-14. Great location near the Mall and restaurants. Quiet side street location off the main street. The staff was very friendly and helpful the room/bed was great. We had a small noise problem with folks above us. The staff handled it very professionally. Another example of a... More 

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1 review
5 of 5 stars Reviewed December 15, 2014

This was my most memorable stay at a motel.I stay in motels 3 to 4 nights a week.Usually it's for work, but this trip was for pleasure. We went to visit the granddaughter, she stayed with us and invited a couple of friends for a pool party and a sleepover. The staff was amazing. At one point we were walking... More 

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1 review
5 of 5 stars Reviewed December 2, 2014 via mobile

The one thing that really stands out to me is customer service. Julie Emrick at the front desk was wonderful. She was very kind and went out of her way to help me. I also want to thank Jackie the breakfast attendant for stopping her cleaning so that I could get some coffee and creamer. The bed was so comfortable... More 

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Berkshire, Massachusetts
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 12, 2014

My Mother and I drove from Massachusetts and were staying at this motel for 2 nights to attend an auction nearby. The room was fine...clean and the window opened a bit to get some fresh air. Unfortunately, the room next door had his cell phone alarm going off at 5am EACH MORNING and even when I called the front desk,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear MelissaLondon, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy to know that you found our rooms clean and comfortable. However, it is regrettable that the noise challenges affected your overall satisfaction. The feedback we receive from our valued guests, like you, enables us to target problem areas... More 

Ilderton
2 reviews
5 of 5 stars Reviewed November 2, 2014

Very clean, great service. Will definitely stay here again. Continental breakfast was good. Lots of great restaurants and shopping close by. I would definitely recommend this hotel. Five stars in my opinion.

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Contributor
20 reviews 20 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 27, 2014

My husband and I stayed here when attending a hotel in Baltimore. The hotel is pretty standard--free wifi and a refrigerator in the room. The room itself was very clean and the staff was pretty helpful. The breakfast was not very exciting and the pancake maker was broken.

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Additional Information about Holiday Inn Express Lancaster

Address: 1861 Riverway Drive, Lancaster, OH 43130
Phone Number:
Location: United States > Ohio > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Lancaster
Holiday Inn Express Lancaster Ohio

22 photos of this hotel

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