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Holiday Inn Express Lancaster

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1861 Riverway Drive, Lancaster, OH 43130
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1 room 1 guest
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Holiday Inn Express Lancaster
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93 Reviews from our TripAdvisor Community

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Traveler rating
    37
    34
    10
    8
    4
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32
12
7
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frederick, MD
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 6 days for work. The beds and pillows were very comfortable. The rooms were clean. We were able to use the gas grill they provided. Easy to get to and convenient to shopping in the area. I would stay here as often as posible

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Woooohooo just like family. Thank you for the wonderful review. We look forward to seeing you during your next stay. VivianH Front Office Manager More 

Richmond, VA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My son organized our family reunion at a lodge in The Hocking Hills. We don't have anyone living in the area anymore and since we grew up in Lancaster it was a fun trip "back to our roots." We had family arriving from California, Florida, Michigan and Indiana. Some of us arrived early to have a little bonus time and... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Gottalovelife. I am very pleased that you enjoyed your stay. Miss Lori and Jackie are both FANTASTIC ASSETS to our hotel family. They both have so much to offer and am pleased they made it wonderful and like home. I am sorry to see the cleanliness score, however, and am not pleased with that. That is not our standard... More 

Plain City, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

I arrived in the evening and was greeted with a smile. The room was clean, pool was at appropriate temperature and beeakfast had great selection. I am coming back next week and will definitely stay again.

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

KIM, THAT'S AWESOME. We are so happy you enjoyed your stay and coming back. We can't wait to serve you with a smile again. VIvianH Front Office Manager More 

Austin, Texas
Level Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We came with a group of other family members for an event. The staff was helpful at check-in, accommodating our request for more beds in the room. The room was clean, modern and fully functional, with comfortable beds. The pool area was small, indoor but worked well to entertain our children. The breakfast area was comfortable, nicely appointed and had... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

GOOD AFTERNOON WILLAROSEN, I am thrilled that you had a great stay and we were accommodating to your needs. We love seeing and hearing great results. Miss Jackie is a very valuable asset to our team, as you have seen first hand. Since you gave us her name directly she will be rewarded for her efforts, although it is not... More 

Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

It's much like any other Holiday Inn, no problems, checking in and out as always was a breeze. The room was the standard 2 beds. Staff is always courteous and great. I'd stay here again on my next trip to Cincinnati.

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear IanW, Although I am pleased your stay was good, I would hope to be more than TYPICAL. Please let us know how we can go above that and be excellent. :) Thank you so much for the review and we hope to BLOW YOU OUT OF THE WATER during your next stay. VivianH Front Office Manager More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2015

Very nice hotel-best in Lancaster. Staff was wonderful and helpful.hotel was very clean in all areas. Location was wonderful and near many restaurants and a mall. The breakfast has improved since the last time I stayed here.Will definitely return.

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Traci E FANTASTIC!!!!! We are so glad you enjoyed your stay. We look forward to serving you again during your next visit to Lancaster. VIvianH FOM More 

Youngstown, Ohio
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 6, 2015

On a recent stay to Lancaster, we chose to stay here because it was rated well, looked renovated, and had a reasonable nightly rate. On arrival, the room appeared clean until the sheets on both beds were pulled back, which revealed hair, and brown/black marks on the sheets. When we brought this up with the front desk, they said if... More 

Was this review helpful? Yes 1
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Rick, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. The desk clerk has been... More 

Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 4, 2015 via mobile

Breakfast is served at this location until 9:30. We have stayed at Holiday Inn's all over the country and are rewards members. We got to breakfast at 9:15 got a few items off of the breakfast buffet and sat down to eat. We were talking and suddenly we saw the woman in charge of the breakfast area clearing away everything.... More 

Was this review helpful? Yes 1
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Akron, Ohio
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 3, 2015

My stay was for a week for business. I was there with my husband who could do his work from the room with his computer. They began the visit by upgrading us to a suite with no added cost! Boy did that make a difference for a long stay. The room was very comfy. Very good office access as well... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Marie, Thank you for the wonderful review. The staff here take pride in their work. We are pleased to here that your accommodations were superior and service met expectations. We look forward to seeing you during your next visit to Lancaster. VivianH Front Office Manager More 

Level Contributor
3 reviews
3 of 5 stars Reviewed May 21, 2015

The hotel was new it was very nice the breakfast was extremely nice along with the breakfast host who was very very nice but our room was dirty the toilet the term the comforter and the day that we can't use which was May 1 2015 they must have sprayed for bugs which is a great thing but not when... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better stay. VivianH Front... More 

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