We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Lancaster

Certificate of Excellence
Hotel website
Hotel deals
1861 Riverway Drive, Lancaster, OH 43130
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Holiday Inn Express Lancaster
Professional photos View all
Browse nearby
Holiday Inn Express Lancaster
Add Photo Write a Review

89 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    33
    34
    10
    8
    4
See reviews for
31
12
7
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (89)
  • Mar-May only
    (25)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (19)
All months
Ohio
Level Contributor
8 reviews
4 of 5 stars Reviewed 2 days ago NEW

It's much like any other Holiday Inn, no problems, checking in and out as always was a breeze. The room was the standard 2 beds. Staff is always courteous and great. I'd stay here again on my next trip to Cincinnati.

Was this review helpful? Yes
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel-best in Lancaster. Staff was wonderful and helpful.hotel was very clean in all areas. Location was wonderful and near many restaurants and a mall. The breakfast has improved since the last time I stayed here.Will definitely return.

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Traci E FANTASTIC!!!!! We are so glad you enjoyed your stay. We look forward to serving you again during your next visit to Lancaster. VIvianH FOM More 

Youngstown, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

On a recent stay to Lancaster, we chose to stay here because it was rated well, looked renovated, and had a reasonable nightly rate. On arrival, the room appeared clean until the sheets on both beds were pulled back, which revealed hair, and brown/black marks on the sheets. When we brought this up with the front desk, they said if... More 

Was this review helpful? Yes 1
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Rick, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. The desk clerk has been... More 

Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 4, 2015 via mobile

Breakfast is served at this location until 9:30. We have stayed at Holiday Inn's all over the country and are rewards members. We got to breakfast at 9:15 got a few items off of the breakfast buffet and sat down to eat. We were talking and suddenly we saw the woman in charge of the breakfast area clearing away everything.... More 

Was this review helpful? Yes 1
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Akron, Ohio
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 3, 2015

My stay was for a week for business. I was there with my husband who could do his work from the room with his computer. They began the visit by upgrading us to a suite with no added cost! Boy did that make a difference for a long stay. The room was very comfy. Very good office access as well... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Marie, Thank you for the wonderful review. The staff here take pride in their work. We are pleased to here that your accommodations were superior and service met expectations. We look forward to seeing you during your next visit to Lancaster. VivianH Front Office Manager More 

Level Contributor
3 reviews
3 of 5 stars Reviewed May 21, 2015

The hotel was new it was very nice the breakfast was extremely nice along with the breakfast host who was very very nice but our room was dirty the toilet the term the comforter and the day that we can't use which was May 1 2015 they must have sprayed for bugs which is a great thing but not when... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better stay. VivianH Front... More 

1 review
5 of 5 stars Reviewed May 16, 2015 via mobile

We stayed here starting on a Wednesday night and left on a Sunday. It was my mother, my wife, 2 year old son and myself in room 315 (a suite). At first my wife made a reservation for us but upon arriving I asked the front desk attendant, Mathew, if he could apply a military discount to my reservation (I... More 

Was this review helpful? Yes
Cincinnati, Ohio
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 9, 2015

Our night at this Holiday Inn Express was perfect. Pleasant check in, more than satisfactory room for a good price, and great breakfast. But what made the stay memorable was the super friendly, really helpful lady in charge of the free breakfast. while the breakfast selection was really good and included make your own pancakes, biscuits and gravy, plus fresh... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Jackie is definitely is a valuable asset to our team, and we appreciate her very much. I will pass this on to her. We hope you will visit... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 4, 2015

I have stayed here twice in the past couple of months. I have no issues with it. It's always clean and usually have no problems with any team members. The last day I stayed was May 3, 2015. I was outside my car at 10:30 that night and I parked at the back entrance. I noticed the employee walking up... More 

Was this review helpful? Yes 2
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear MichelleF, Thank you for taking the time two write a review. All reviews are very important to us so we can work on making everyone's stay perfection. I am not sure what or why this was happening but I am going to be looking into this. VivianH Front Office Manager More 

Washington DC, District of Columbia
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed April 30, 2015

Stayed there for 2nights! FREE breakfast, lots of choices, wide breakfast area. There's a swimming pool and exercise area but didn't have a chance to used it. Every time we returned from our hikes, all we do is take a shower and go to bed. The parking lines needs to be re-painted, why? because, there's no room for you to... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Shutterbabe Thank you for taking the time out to write a review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. VIvianH Front Office Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

91 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (91)
Viewed
Room/suite (40)
Viewed
Dining (15)
Viewed
Pool/beach area (8)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (8)
Viewed
Other (16)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Lancaster
0.4 mi away
Hampton Inn Lancaster
Hampton Inn Lancaster
#2 of 5 in Lancaster
4.0 of 5 stars 191 reviews
0.1 mi away
Baymont Inn & Suites Lancaster
16.7 mi away
Holiday Inn Express Logan
Show Prices
Show Prices
Show Prices
16.9 mi away
Baymont Inn Logan
Baymont Inn Logan
#2 of 6 in Logan
4.0 of 5 stars 307 reviews
13.3 mi away
BEST WESTERN PLUS Canal Winchester Inn - Columbus South East
BEST WESTERN PLUS Canal Winchest...
#1 of 1 in Canal Winchester
4.0 of 5 stars 189 reviews
20.5 mi away
Comfort Inn Circleville
Comfort Inn Circleville
#1 of 4 in Circleville
4.0 of 5 stars 57 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay