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Holiday Inn Express Lancaster

2.5 of 5 1861 Riverway Drive, Lancaster, OH 43130
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Certificate of Excellence 2014
Holiday Inn Express Lancaster
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Holiday Inn Express Lancaster
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74 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel twice in the last month. Both on weekends where you can tell there is no management on staff, or if there is, they should be let go. Employees huddling at the front entrance smoking (such a nice welcome), sweatshirts worn by the front desk team, dirty public bathrooms. We also went down for breakfast... More 

Was this review helpful? Yes 1
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you very much for taking the time to review your hotel. Feedback such as yours helps us to identify on area we can improve, and we have consequently made some staffing changes since your stay with us. I have shared your comments with our entire staff and hospitality committee as well. We hope that you will give us another... More 

Brandon, Florida
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Holiday Inn Express Lancaster is a nice hotel, seems to be pretty new, is very close to a mall and Cinemark movie theater. The hotel is very clean and I was upgraded to a suite with a king bed since my room wasn't ready. A large number of people had just checked out so this was understandable. The room... More 

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Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time out of your busy schedule to leave a review. We are delighted that you enjoyed your stay as well as your upgrade. We hope that you let us serve you again when you return to Lancaster Oh. Hotel Management More 

Senior Contributor
38 reviews 38 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for a concert that was held nearby. The hotel was very clean and the workers all were friendly. There was a mall right next door and a few restaurants. We would stay there again. The breakfast was good and seemed to have enough food for the customers. The hotel did have wifi.

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Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Lovetovacat, Thank you so much for the kind review. We are glad that you received the service we strive to give. Hope to see you the next time you return to Lancaster. P.S. We also hope that the concert was a great one. Front Office Management More 

Frazeysburg, Ohio
1 review
3 of 5 stars Reviewed January 8, 2015

Matt, a front desk employee was most offensive to my wife and I. Our situation dictated that we needed a place to stay, 5 days a week, for approximately two months. We spent a significant amount of money, needless to say. We got along with all staff members, and they were most helpful to us. Except Matt, one of the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear Quenlisa, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is unfortunate one of the staff prevented you from fully enjoying your time at the hotel. Feedback from our guests... More 

Spokane, Washington
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2015

Nice economy hotel. Rooms fairly large with fridge and small microwave. Free breakfast was fine but cleaned up & put away at exactly 9:30, even though several people had just come in at 9:25. Housekeeping was a little strange, first day it appeared they were interrupted while cleaning room. One bed halfway made, other not made at all and bathroom... More 

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Chiang Mai Province, Thailand
18 reviews 18 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 3, 2015

We had a wonderful stay here. From the very beginning the workers went out of their way to help us, especially Juli and Vivian at the front desk. The breakfast was very good. The Internet was good also. They have it set up so you can go workout at a local gym and the gym was amazing. We would stay... More 

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Wichita, Kansas
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2014

We spent two nights at the Holiday Inn Express in Lancaster on December 13-14. Great location near the Mall and restaurants. Quiet side street location off the main street. The staff was very friendly and helpful the room/bed was great. We had a small noise problem with folks above us. The staff handled it very professionally. Another example of a... More 

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1 review
5 of 5 stars Reviewed December 15, 2014

This was my most memorable stay at a motel.I stay in motels 3 to 4 nights a week.Usually it's for work, but this trip was for pleasure. We went to visit the granddaughter, she stayed with us and invited a couple of friends for a pool party and a sleepover. The staff was amazing. At one point we were walking... More 

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1 review
5 of 5 stars Reviewed December 2, 2014 via mobile

The one thing that really stands out to me is customer service. Julie Emrick at the front desk was wonderful. She was very kind and went out of her way to help me. I also want to thank Jackie the breakfast attendant for stopping her cleaning so that I could get some coffee and creamer. The bed was so comfortable... More 

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Berkshire, Massachusetts
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 12, 2014

My Mother and I drove from Massachusetts and were staying at this motel for 2 nights to attend an auction nearby. The room was fine...clean and the window opened a bit to get some fresh air. Unfortunately, the room next door had his cell phone alarm going off at 5am EACH MORNING and even when I called the front desk,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear MelissaLondon, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy to know that you found our rooms clean and comfortable. However, it is regrettable that the noise challenges affected your overall satisfaction. The feedback we receive from our valued guests, like you, enables us to target problem areas... More 

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Additional Information about Holiday Inn Express Lancaster

Address: 1861 Riverway Drive, Lancaster, OH 43130
Phone Number:
Location: United States > Ohio > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Lancaster
Holiday Inn Express Lancaster Ohio

22 photos of this hotel

Management photos: Courtesy of the property manager

All management photos (22)
Room/suite (10)
Hotel & grounds (2)
Dining (3)
Pool/beach area (2)
Business center/function rooms (1)
Other (4)
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