We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Lancaster

Certificate of Excellence
Hotel website
Hotel deals
1861 Riverway Drive, Lancaster, OH 43130
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Lancaster
Professional photos View all
Browse nearby
Holiday Inn Express Lancaster
Add Photo Write a Review

86 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    32
    33
    9
    8
    4
See reviews for
30
11
7
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (86)
  • Mar-May only
    (25)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (19)
All months
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Breakfast is served at this location until 9:30. We have stayed at Holiday Inn's all over the country and are rewards members. We got to breakfast at 9:15 got a few items off of the breakfast buffet and sat down to eat. We were talking and suddenly we saw the woman in charge of the breakfast area clearing away everything.... More 

Was this review helpful? Yes 1
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Akron, Ohio
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My stay was for a week for business. I was there with my husband who could do his work from the room with his computer. They began the visit by upgrading us to a suite with no added cost! Boy did that make a difference for a long stay. The room was very comfy. Very good office access as well... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Marie, Thank you for the wonderful review. The staff here take pride in their work. We are pleased to here that your accommodations were superior and service met expectations. We look forward to seeing you during your next visit to Lancaster. VivianH Front Office Manager More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed May 21, 2015

The hotel was new it was very nice the breakfast was extremely nice along with the breakfast host who was very very nice but our room was dirty the toilet the term the comforter and the day that we can't use which was May 1 2015 they must have sprayed for bugs which is a great thing but not when... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better stay. VivianH Front... More 

1 review
5 of 5 stars Reviewed May 16, 2015 via mobile

We stayed here starting on a Wednesday night and left on a Sunday. It was my mother, my wife, 2 year old son and myself in room 315 (a suite). At first my wife made a reservation for us but upon arriving I asked the front desk attendant, Mathew, if he could apply a military discount to my reservation (I... More 

Was this review helpful? Yes
Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2015

Our night at this Holiday Inn Express was perfect. Pleasant check in, more than satisfactory room for a good price, and great breakfast. But what made the stay memorable was the super friendly, really helpful lady in charge of the free breakfast. while the breakfast selection was really good and included make your own pancakes, biscuits and gravy, plus fresh... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Jackie is definitely is a valuable asset to our team, and we appreciate her very much. I will pass this on to her. We hope you will visit... More 

2 reviews
3 of 5 stars Reviewed May 4, 2015

I have stayed here twice in the past couple of months. I have no issues with it. It's always clean and usually have no problems with any team members. The last day I stayed was May 3, 2015. I was outside my car at 10:30 that night and I parked at the back entrance. I noticed the employee walking up... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear MichelleF, Thank you for taking the time two write a review. All reviews are very important to us so we can work on making everyone's stay perfection. I am not sure what or why this was happening but I am going to be looking into this. VivianH Front Office Manager More 

Washington DC, District of Columbia
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 30, 2015

Stayed there for 2nights! FREE breakfast, lots of choices, wide breakfast area. There's a swimming pool and exercise area but didn't have a chance to used it. Every time we returned from our hikes, all we do is take a shower and go to bed. The parking lines needs to be re-painted, why? because, there's no room for you to... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Shutterbabe Thank you for taking the time out to write a review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. VIvianH Front Office Manager More 

Carroll, Ohio
1 review
2 of 5 stars Reviewed April 24, 2015

Very rude response when I followed up about the theft that took place at this facility. I was told to "Settle Down" by the man who answered the phone. I was told they have no responsibility for the theft. He then sent me to Amber the manager. She repeated that they have no responsibility for the theft and the cameras... More 

Was this review helpful? Yes
Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

I am extremely sorry to hear that you were disappointed with not only your stay, but the way in which the incident you encountered was handled during your stay. I was not aware when I spoke with you, that you felt any associate had been rude with you regarding this incident, and we take that very seriously. As with all... More 

Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 19, 2015

I do a lot of travel for work, and this is probably one of the more comfortable places that I've stayed in. The staff is very nice and very helpful. I will say to watch out for the hotel's mini-fridges- they will freeze your food if you aren't careful. Aside from that, the accommodations are quite nice, and the beds... More 

Was this review helpful? Yes
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Kboh, We are pleased to hear that you enjoy staying with us. Our team takes pride into making this the best place to stay in Lancaster. We look forward to serving you again the next time you are in Lancaster. VivianH Front Office Manager More 

Fairfax, Virginia
Top Contributor
51 reviews 51 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 18, 2015

Sorry I can't give this hotel a four or five star rating, but there are some "issues" they need to address. First of all, it is clean and nice, with an easy location to find. The clerk, Miranda (I believe that was her name) went out of her way to help us with our reservation. She should get a gold... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear Edward H, We appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our hotel location to be fantastic, hotel to be clean and nice and our staff to be great. However, we regret that the beddings, breakfast selections and computer in the business center fell... More 

Questions? Get answers from hotel staff and past guests. Ask a question

45 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Room/suite (20)
Viewed
Dining (7)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (4)
Viewed
Other (8)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay