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Holiday Inn Express Lancaster

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1861 Riverway Drive, Lancaster, OH 43130
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1 room 1 adult
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Holiday Inn Express Lancaster
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97 Reviews from our TripAdvisor Community

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Monticello, Florida
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice renovated facility with pleasant helpful staff, good breakfast and nice clean rooms. Near everything. Mall is across the way and downtown in only a few minutes away. Rooms had fridge and microwave at no extra charge. Will stay here again.

Helpful?
Thank DianeXXXX
Westland
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 29, 2015

We stayed here the Tuesday before Thanksgiving. It was the halfway point for our trip. We chose it because our dog was with us and pets are allowed here. I had made an on-line reservation but never received a confirmation number, so I called a week ahead and they were still able to accommodate us. We had a ground-floor room... More 

Helpful?
Thank michellesmusic
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for your stay and review. We are in the middle of switching out our linens to new from the brand. I do apologize for the not so new towels in the room. I will be sure to let the Executive Housekeeper your concern. We look forward to seeing you during your next stay in Lancaster. VivianH More 

Marion, North Carolina
2 reviews
5 of 5 stars Reviewed October 27, 2015

Every time I visit Lancaster, I have stayed at this venue and have been completely satisfied. The rooms are clean and the staff very helpful. This is not based on just one stay but based on random visits over the last 12 or so years while coming to Lancaster for family business

Helpful?
Thank Wncret
Frederick, MD
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 17, 2015

I stayed here for 6 days for work. The beds and pillows were very comfortable. The rooms were clean. We were able to use the gas grill they provided. Easy to get to and convenient to shopping in the area. I would stay here as often as posible

Helpful?
Thank Dan G
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Woooohooo just like family. Thank you for the wonderful review. We look forward to seeing you during your next stay. VivianH Front Office Manager More 

Richmond, VA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 14, 2015

My son organized our family reunion at a lodge in The Hocking Hills. We don't have anyone living in the area anymore and since we grew up in Lancaster it was a fun trip "back to our roots." We had family arriving from California, Florida, Michigan and Indiana. Some of us arrived early to have a little bonus time and... More 

Helpful?
Thank gottalovelife
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Gottalovelife. I am very pleased that you enjoyed your stay. Miss Lori and Jackie are both FANTASTIC ASSETS to our hotel family. They both have so much to offer and am pleased they made it wonderful and like home. I am sorry to see the cleanliness score, however, and am not pleased with that. That is not our standard... More 

Plain City, Ohio
1 review
5 of 5 stars Reviewed August 8, 2015 via mobile

I arrived in the evening and was greeted with a smile. The room was clean, pool was at appropriate temperature and beeakfast had great selection. I am coming back next week and will definitely stay again.

Helpful?
Thank Kim M
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

KIM, THAT'S AWESOME. We are so happy you enjoyed your stay and coming back. We can't wait to serve you with a smile again. VIvianH Front Office Manager More 

Austin, Texas
Level Contributor
64 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed August 5, 2015

We came with a group of other family members for an event. The staff was helpful at check-in, accommodating our request for more beds in the room. The room was clean, modern and fully functional, with comfortable beds. The pool area was small, indoor but worked well to entertain our children. The breakfast area was comfortable, nicely appointed and had... More 

Helpful?
Thank WillaRosen
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

GOOD AFTERNOON WILLAROSEN, I am thrilled that you had a great stay and we were accommodating to your needs. We love seeing and hearing great results. Miss Jackie is a very valuable asset to our team, as you have seen first hand. Since you gave us her name directly she will be rewarded for her efforts, although it is not... More 

Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 31, 2015 via mobile

It's much like any other Holiday Inn, no problems, checking in and out as always was a breeze. The room was the standard 2 beds. Staff is always courteous and great. I'd stay here again on my next trip to Cincinnati.

Helpful?
Thank Ian W
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear IanW, Although I am pleased your stay was good, I would hope to be more than TYPICAL. Please let us know how we can go above that and be excellent. :) Thank you so much for the review and we hope to BLOW YOU OUT OF THE WATER during your next stay. VivianH Front Office Manager More 

Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 12, 2015 via mobile

Very nice hotel-best in Lancaster. Staff was wonderful and helpful.hotel was very clean in all areas. Location was wonderful and near many restaurants and a mall. The breakfast has improved since the last time I stayed here.Will definitely return.

Helpful?
Thank Traci E
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Traci E FANTASTIC!!!!! We are so glad you enjoyed your stay. We look forward to serving you again during your next visit to Lancaster. VIvianH FOM More 

Youngstown, Ohio
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 6, 2015

On a recent stay to Lancaster, we chose to stay here because it was rated well, looked renovated, and had a reasonable nightly rate. On arrival, the room appeared clean until the sheets on both beds were pulled back, which revealed hair, and brown/black marks on the sheets. When we brought this up with the front desk, they said if... More 

Helpful?
1 Thank RickSalmen
Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Rick, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. The desk clerk has been... More 

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