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Holiday Inn Express Lancaster

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1861 Riverway Drive, Lancaster, OH 43130
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Holiday Inn Express Lancaster
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Holiday Inn Express Lancaster
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78 reviews from our community

Traveler rating
    29
    32
    7
    7
    3
See reviews for
27
10
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Baltimore, Maryland
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I do a lot of travel for work, and this is probably one of the more comfortable places that I've stayed in. The staff is very nice and very helpful. I will say to watch out for the hotel's mini-fridges- they will freeze your food if you aren't careful. Aside from that, the accommodations are quite nice, and the beds... More 

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Fairfax, Virginia
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Sorry I can't give this hotel a four or five star rating, but there are some "issues" they need to address. First of all, it is clean and nice, with an easy location to find. The clerk, Miranda (I believe that was her name) went out of her way to help us with our reservation. She should get a gold... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Room window leaked in rainstorm made front desk aware and did nothing had to use all the shower towels for the leak. Upon checkout manager was extremely rude when asked simple questions. No clean towels in pool area. White comforter was stained and dirty. No working Internet. Took children for a fun relaxing night out and it was a expensive... More 

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Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for your review. I truly apologize for issues or rude behavior from the staff that you may have encountered on your stay. I assure you, this is not the norm, and I would like to turn this disappointing experience around. I myself am the General Manager of the property and I don't believe I had the... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2015

My entire family stayed at this Holiday Inn when my Mother passed. The staff was so understanding and accommodating as more of my family arrived. I was very impressed and grateful. The rooms are nice, comfortable beds and pillow and the breakfast bar was outstanding, fresh tasting and hot with a nice variety.

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Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time out of your busy schedule to write this wonderful review. We strive to make EVERY situation a better one here. The staff is sorry about the loss of your mother and would love to see you again next visit into Lancaster. More 

Contributor
15 reviews 15 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 6, 2015

We have stayed at this hotel twice in the last month. Both on weekends where you can tell there is no management on staff, or if there is, they should be let go. Employees huddling at the front entrance smoking (such a nice welcome), sweatshirts worn by the front desk team, dirty public bathrooms. We also went down for breakfast... More 

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Holiday Inn Exp... L, General Manager at Holiday Inn Express Lancaster, responded to this review

Thank you very much for taking the time to review your hotel. Feedback such as yours helps us to identify on area we can improve, and we have consequently made some staffing changes since your stay with us. I have shared your comments with our entire staff and hospitality committee as well. We hope that you will give us another... More 

Brandon, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 3, 2015

The Holiday Inn Express Lancaster is a nice hotel, seems to be pretty new, is very close to a mall and Cinemark movie theater. The hotel is very clean and I was upgraded to a suite with a king bed since my room wasn't ready. A large number of people had just checked out so this was understandable. The room... More 

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Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time out of your busy schedule to leave a review. We are delighted that you enjoyed your stay as well as your upgrade. We hope that you let us serve you again when you return to Lancaster Oh. Hotel Management More 

Lovetovacat
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 28, 2015

Stayed at this hotel for a concert that was held nearby. The hotel was very clean and the workers all were friendly. There was a mall right next door and a few restaurants. We would stay there again. The breakfast was good and seemed to have enough food for the customers. The hotel did have wifi.

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Hie L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear Lovetovacat, Thank you so much for the kind review. We are glad that you received the service we strive to give. Hope to see you the next time you return to Lancaster. P.S. We also hope that the concert was a great one. Front Office Management More 

Frazeysburg, Ohio
1 review
3 of 5 stars Reviewed January 8, 2015

Matt, a front desk employee was most offensive to my wife and I. Our situation dictated that we needed a place to stay, 5 days a week, for approximately two months. We spent a significant amount of money, needless to say. We got along with all staff members, and they were most helpful to us. Except Matt, one of the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear Quenlisa, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is unfortunate one of the staff prevented you from fully enjoying your time at the hotel. Feedback from our guests... More 

Spokane, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2015

Nice economy hotel. Rooms fairly large with fridge and small microwave. Free breakfast was fine but cleaned up & put away at exactly 9:30, even though several people had just come in at 9:25. Housekeeping was a little strange, first day it appeared they were interrupted while cleaning room. One bed halfway made, other not made at all and bathroom... More 

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Chiang Mai Province, Thailand
Contributor
20 reviews 20 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 3, 2015

We had a wonderful stay here. From the very beginning the workers went out of their way to help us, especially Juli and Vivian at the front desk. The breakfast was very good. The Internet was good also. They have it set up so you can go workout at a local gym and the gym was amazing. We would stay... More 

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22 photos of this hotel

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Pool/beach area (2)
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Business center/function rooms (1)
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