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All 5 Lancaster hotels

Holiday Inn Express Lancaster

2.5 of 5 Hotel   |   1861 Riverway Drive, Lancaster, OH 43130
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Ranked #1 of 5 hotels in Lancaster
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Yooper69
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57 people have reviewed this hotel

Traveler rating
    22
    24
    3
    5
    3
See reviews for
21
7
5
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The hotel was clean, comfortable, and quiet. The suite was very roomy. Spacious breakfast area. Pet friendly - nice area to walk the dog outside. A good stopping point after a long day on the road - a lot of restaurants nearby. We'll plan to stop here again.

Was this review helpful? Yes
Jane Lew, West Virginia
Contributor
19 reviews 19 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 28, 2014

Nice hotel, good room and a good bed but I feel $160.00 is a bit high for what we got. The breakfast was fairly good for a hotel freeby. Staff was good but they needed another clerk when we checked in.

Was this review helpful? Yes
Lakeland, Florida
2 reviews
2 of 5 stars Reviewed May 27, 2014

We made our reservations several months in advance for a family wedding event. Of all the rooms that werein advaced some called directly to the hotel and some the main reservation center. In our case we had called directly to the hotel. When we arrived and to our surprise there were family rooms on each floor. When I complained the... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster, responded to this review

Dear Douglas W, First of all, thank you for choosing our hotel for your family event. We appreciate you taking the time to write a review about your experience. Your kind words intended for our housekeeping staff will serve as an inspiration to provide superior guest satisfaction. Conversely, you mentioned in detail some issues regarding your reservation. I apologize for... More

2 reviews
5 of 5 stars Reviewed November 25, 2013

My husband and I have stayed at this Holiday Inn at least 6 times this year. Everyone is so friendly and the rooms have always been clean, comfortable and the beds are AMAZING! I always say- if I could fit one of those beds in my purse.....😉 My first stay was in Feb2013. My granddaughter was turning 13 and wanted... More

Was this review helpful? Yes
Holiday Inn Exp... L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for taking your time to give us a great review! It is always nice to know you had such a great experience and that we are a Holiday Inn Express that guests love! We are excited you enjoyed your stay and look forward to seeing you again soon. More

Cleveland, Ohio
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 7, 2013

Room was good size, beds were comfortable and clean. I like the Bath and Body Works toiletries and the towels seemed pretty fluffy for hotel towels. When I was there the fire alarm went off two times around 1 a.m.---literally had me jump out of bed it was so loud! Which is obviously a good thing if there is an... More

Was this review helpful? Yes 1
Holiday Inn Exp... L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time to post a review for your stay at our hotel. We apologize for the unfortunate experience of the fire alarm sounding. This was a circumstance that is out of our control. It is unfortunate to get woke up by a horn sounding but at the same time we are glad to know that it... More

Otsego, Michigan, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

First and most important......PLEASE do not change your pet policy. It is so difficult for those of us who have well trained/behaved pets that travel with us and not be able to find a hotel that will allow them. We stayed for 5 days. They are one of the few pet friendly hotels and that is a huge plus for... More

Was this review helpful? Yes 1
Holiday Inn Exp... L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for the great review on your experience at our hotel. We are pleased to see that your stay was enjoyable for both you and your pet! We are looking forward to seeing you and your pet return in the near future! More

Fort Wayne, Indiana
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 13, 2013

When we arrived, no rooms to our specification were ready so the desk clerk upgraded us so that we could get into our room. Since we came for fair week and to be with family, the suite was perfect. The bed was comfortable and the staff was very friendly and helpful!

Was this review helpful? Yes
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for sharing your great experience at our hotel. We appreciate your kind words concerning our hotel and staff. Guest satisfaction is #1 with us! I am happy to hear that your upgrade into a suite was very accommodating for you and your family. We are looking forward to seeing again soon. More

Milan, MI
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 10, 2013

I always come to Trip Advisor before I book my hotels for travel. I am on the road 3-4 night per week for work. I booked this hotel based on reviews, and I feel like I am on an alternate universe with the reviews on this hotel. I had traveled all day for work and hauled up at a luggage... More

Was this review helpful? Yes 1
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear tracyrd, I apologize for the experience you had at our hotel recently. Our goal is for our guests to be completely satisfied with their stay. Due to Trip Advisors privacy policy, I have no contact information for you. I would be more than happy to talk with you concerning this issue and compensate for the unfortunate experience you encountered. More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2013 via mobile

Thank you for allowing pets! We called 6 places before finally finding your hotel. We often travel with our dog. She is a well behaved girl and loves visiting new places. Holiday Inn is the only hotel (out of the 6 we called) that would allow her to stay too. I was told that Holiday Inn may be changing their... More

Was this review helpful? Yes
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time to tell us about your stay and how happy you were that we accepted pets. We look forward to having you stay with us again in the future. More

Bellingham, Massachusetts
1 review
4 of 5 stars Reviewed September 27, 2013

We were very pleased with this hotel overall, and especially with the customer service of the front desk attendant Jennifer Cordova in particular. Jennifer was extremely helpful and went above and beyond to accommodate my husband and I as we were in the process of traveling from MA to Lancaster, OH to adopt our newborn son. We had several requests,... More

Was this review helpful? Yes
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

What a nice review! Thank you for sharing your great experience at our hotel. We are very happy that you enjoyed your stay with us. We appreciate the wonderful comments about Jennifer and her guest service skills. Guest Service is very important to us. We are looking forward to seeing you again soon. Good Luck with your new addition to... More

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Additional Information about Holiday Inn Express Lancaster

Address: 1861 Riverway Drive, Lancaster, OH 43130
Phone Number:
Location: United States > Ohio > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster 2.5*
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Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Lancaster
Holiday Inn Express Lancaster Ohio

21 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (10)
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Pool/beach area (2)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites is Lancaster's newest hotel, opened in May 2001. We are conveniently located on the Lancaster Business Route 33 next to the River Valley Mall. Our hotel has the extra amenities you've been looking for with an indoor pool, fitness center, business center, in-room movie rental, Nintendo and an extended complimentary Continental breakfast. Our large comfortable great room is a wonderful place to enjoy our specially prepared cinnamon rolls in the morning. We also offer ADA compliant rooms, 15 kitchenette suites, 10 whirlpool rooms, and 38 standard rooms with 1 king or 2 queen beds. All of our rooms come equipped with an iron, board, hair dryer, coffee maker, alarm clock radios, two 2-line phones with voicemail, micro-refrigerator, and free high-speed and wireless Internet access. ... more   less 
Number of rooms
63

Questions & Answers

Questions? Get answers from Holiday Inn Express Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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