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All 5 Lancaster hotels

Holiday Inn Express Lancaster

2.5 of 5 Hotel   |   1861 Riverway Drive, Lancaster, OH 43130
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Holiday Inn Express Lancaster
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Ranked #1 of 5 hotels in Lancaster
A recent review
5 of 5 stars Reviewed November 25, 2013
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54 people have reviewed this hotel

Traveler rating
    20
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    3
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    3
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20
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
2 reviews
5 of 5 stars Reviewed November 25, 2013

My husband and I have stayed at this Holiday Inn at least 6 times this year. Everyone is so friendly and the rooms have always been clean, comfortable and the beds are AMAZING! I always say- if I could fit one of those beds in my purse.....😉 My first stay was in Feb2013. My granddaughter was turning 13 and wanted... More

Was this review helpful? Yes
Holiday Inn Exp... L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for taking your time to give us a great review! It is always nice to know you had such a great experience and that we are a Holiday Inn Express that guests love! We are excited you enjoyed your stay and look forward to seeing you again soon. More

Cleveland, Ohio
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 7, 2013

Room was good size, beds were comfortable and clean. I like the Bath and Body Works toiletries and the towels seemed pretty fluffy for hotel towels. When I was there the fire alarm went off two times around 1 a.m.---literally had me jump out of bed it was so loud! Which is obviously a good thing if there is an... More

Was this review helpful? Yes 1
Holiday Inn Exp... L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time to post a review for your stay at our hotel. We apologize for the unfortunate experience of the fire alarm sounding. This was a circumstance that is out of our control. It is unfortunate to get woke up by a horn sounding but at the same time we are glad to know that it... More

Otsego, Michigan, United States
1 review
5 of 5 stars Reviewed October 14, 2013

First and most important......PLEASE do not change your pet policy. It is so difficult for those of us who have well trained/behaved pets that travel with us and not be able to find a hotel that will allow them. We stayed for 5 days. They are one of the few pet friendly hotels and that is a huge plus for... More

Was this review helpful? Yes
Holiday Inn Exp... L, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for the great review on your experience at our hotel. We are pleased to see that your stay was enjoyable for both you and your pet! We are looking forward to seeing you and your pet return in the near future! More

Fort Wayne, Indiana
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 13, 2013

When we arrived, no rooms to our specification were ready so the desk clerk upgraded us so that we could get into our room. Since we came for fair week and to be with family, the suite was perfect. The bed was comfortable and the staff was very friendly and helpful!

Was this review helpful? Yes
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you so much for sharing your great experience at our hotel. We appreciate your kind words concerning our hotel and staff. Guest satisfaction is #1 with us! I am happy to hear that your upgrade into a suite was very accommodating for you and your family. We are looking forward to seeing again soon. More

Milan, MI
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 10, 2013

I always come to Trip Advisor before I book my hotels for travel. I am on the road 3-4 night per week for work. I booked this hotel based on reviews, and I feel like I am on an alternate universe with the reviews on this hotel. I had traveled all day for work and hauled up at a luggage... More

Was this review helpful? Yes 1
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Dear tracyrd, I apologize for the experience you had at our hotel recently. Our goal is for our guests to be completely satisfied with their stay. Due to Trip Advisors privacy policy, I have no contact information for you. I would be more than happy to talk with you concerning this issue and compensate for the unfortunate experience you encountered. More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2013 via mobile

Thank you for allowing pets! We called 6 places before finally finding your hotel. We often travel with our dog. She is a well behaved girl and loves visiting new places. Holiday Inn is the only hotel (out of the 6 we called) that would allow her to stay too. I was told that Holiday Inn may be changing their... More

Was this review helpful? Yes
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for taking the time to tell us about your stay and how happy you were that we accepted pets. We look forward to having you stay with us again in the future. More

Bellingham, Massachusetts
1 review
4 of 5 stars Reviewed September 27, 2013

We were very pleased with this hotel overall, and especially with the customer service of the front desk attendant Jennifer Cordova in particular. Jennifer was extremely helpful and went above and beyond to accommodate my husband and I as we were in the process of traveling from MA to Lancaster, OH to adopt our newborn son. We had several requests,... More

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HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

What a nice review! Thank you for sharing your great experience at our hotel. We are very happy that you enjoyed your stay with us. We appreciate the wonderful comments about Jennifer and her guest service skills. Guest Service is very important to us. We are looking forward to seeing you again soon. Good Luck with your new addition to... More

Bellefontaine, Ohio
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 15, 2013

Convenient location, professional staff, clean room, comfy beds, and really decent breakfast (scrambled eggs, sausage patties, biscuits, sausage gravy and the usual other breakfast items), served in a spacious breakfast room. Unfortunately the walls are very thin, and we could clearly hear guests, in the hall outside our room, cheerfully converse, and sing short selections from the Sound Of Music,... More

Was this review helpful? Yes
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for choosing to stay with us! We are happy to hear you were satisfied with our hotel and staff. We are looking forward to seeing you again soon. More

Mitchellville, Ia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 5, 2013

Stayed here three nights while visiting my Mom who now lives in an assisted living facility. My first trip back since our family house sold. Friendly staff! Clean, comfortable and affordable made it an easy transition. The location was easy to find and lose to shopping and dining choices, plus easy to get to Mom's new place.

Was this review helpful? Yes
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

We are happy to hear how much you enjoyed your stay with us! We look forward to having you stay with us in the future. More

Galion, Ohio
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 5, 2013

Made a quick run down to Hocking Hills, a great place to hike and buy stuff! But the hotels tend to be a bit higher, and there are not as many restaurants as Lancaster. Lancaster is only a few miles away, so we stayed at the Holiday Inn express, and were not disappointed. A better rate than Logan, a very... More

Was this review helpful? Yes
HI E, Front Office Manager at Holiday Inn Express Lancaster, responded to this review

Thank you for choosing to stay with us! We appreciate your wonderful comments about our hotel and your stay. We look forward to seeing you again soon! More

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Additional Information about Holiday Inn Express Lancaster

Also Known As:
Holiday Inn Express Lancaster Hotel Lancaster
Holiday Inn Express Lancaster Hotel
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster Ohio
Address: 1861 Riverway Drive, Lancaster, OH 43130
Phone Number:
Location: United States > Ohio > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites is Lancaster's newest hotel, opened in May 2001. We are conveniently located on the Lancaster Business Route 33 next to the River Valley Mall. Our hotel has the extra amenities you've been looking for with an indoor pool, fitness center, business center, in-room movie rental, Nintendo and an extended complimentary Continental breakfast. Our large comfortable great room is a wonderful place to enjoy our specially prepared cinnamon rolls in the morning. We also offer ADA compliant rooms, 15 kitchenette suites, 10 whirlpool rooms, and 38 standard rooms with 1 king or 2 queen beds. All of our rooms come equipped with an iron, board, hair dryer, coffee maker, alarm clock radios, two 2-line phones with voicemail, micro-refrigerator, and free high-speed and wireless Internet access. ... more   less 
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