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Hampton Inn Lancaster

2.5 of 5 2041 Schorrway Drive, Lancaster, OH 43130
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Certificate of Excellence 2014
Hampton Inn Lancaster
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Hampton Inn Lancaster
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155 reviews from our community

Traveler rating
    60
    49
    25
    12
    9
See reviews for
51
39
11
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Hot tub was not working. Breakfast was good. Friendly staff. Close to shopping and restaurants. Clean rooms. Was disappointed about the hot tub. The only reason we picked this hotel was for this reason, so we were upset we couldn't use it. I would stay there again. Hopefully it's a one time thing.

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Jackson, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

This was a very nice hotel. The hot breakfast was fantastic. The only draw back was that the hot tub and pool were cold. The staff were aware of this and had posted a sign about it but it was still a bit disappointing as we had been looking forward to relaxing after a long day of dancing at our... More 

Review collected in partnership with Hampton

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Raleigh, North Carolina
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

FANTASTIC stay from check in to check out. The staff was amazingly wonderful and very friendly for everything including a few extras like service after hours of breakfast time and more! This is the place to stay in Lancaster if passing through the area!

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indianapolis, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Fresh and Clean rooms but don't get a room near the stairs a little noisy. Always a Safe and good Stay at Hampton Inns. Bed are comfortable and the towels are soft. Breakfast in the morning is excellent. There are nicer hotels out there but your gonna pay for decorations and not quality of stay. This is the place to... More 

Review collected in partnership with Hampton

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Kim W, General Manager at Hampton Inn Lancaster, responded to this review

Thank you so much for taking the time to write a review about our Hampton Inn. We strive very hard to make all of our guests feel at home when they walk through our doors. I also do want to apologize for any noise. We hope to see you again when your travels bring you through Lancaster. I will also... More 

Shepherdsville, Kentucky
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I (I am in a power wheelchair from childhood polio) recently made reservations at a competing hotel in the Lancaster area and were assured that the accommodations were wheelchair accessible. Upon arrival, we realized the "accessible" room wasn't. We called Hampton and were invited to come see their accessible room. We did. It was wonderfully accessible! The... More 

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Kim W, General Manager at Hampton Inn Lancaster, responded to this review

I wanted to personally take the time to thank you for all your wonderful comments about our Hampton Inn. We all here at the Hampton Inn take great pride in our customer service and I am very happy to see that my staff goes that extra mile to make our guests feel right at home. The staff here at the... More 

Barrington, Illinois
Contributor
15 reviews 15 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We had a extended stay while visiting family over the Christmas holiday. There weren't many choices so decided upon this one. The breakfasts were good as they are at these types of hotels (read- good, filling). What made me angry during this stay was that we tipped our maid and she didn't even bother making our bed but certainly took... More 

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Kim W, General Manager at Hampton Inn Lancaster, responded to this review

I wanted to personally take the time to respond back to you about your stay with us at the Hampton Inn. I also want to personally apologize for how your room was handled. I take everything from cleanliness to customer service very seriously and this was not how your room should have been serviced. Thank you for taking the time... More 

Charleston, West Virginia, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Stayed here December 2014, we only stayed two days. We were given room 101 which was handicap accessible which my wife and I have no need for. The shower leaked water under the shower curtain all over the bathroom floor without a way to stop it. Day two the guy at the front desk gives our room away to somebody... More 

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Kim W, General Manager at Hampton Inn Lancaster, responded to this review

you for your review. Please accept my sincere apologies for the poor level of service that you received; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff, and hope that the next time you are in the area you will come stay with us again and experience an improved... More 

Silver Spring MD, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

I frequently stay at this property as it is a convenient place to stop when I travel "back home" to Indiana. It is clean and the staff are friendly and helpful. The property is well taken care of; it was recently renovated. There is ample parking and it is close to restaurants and other local amenities.

Review collected in partnership with Hampton

Was this review helpful? Yes
Kim W, General Manager at Hampton Inn Lancaster, responded to this review

Thank you so much for your kind words about the property and staff. We strive to give the best customer service that we can to all of our guests. We appreciate you business and hope to see you again soon when your travels bring you this way. Thank you, Kim Waters General Manager More 

Toledo, Ohio
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 21, 2014

Reserved a room here online and woe to me, I broke my own rule to always contact the hotel directly. My son and his family live in town and we wanted to not sleep on their futon for once so stayed here. Check in was good, Michael was friendly and fast. Maybe took 75 seconds to CK in. That was... More 

Was this review helpful? Yes
Kim W, General Manager at Hampton Inn Lancaster, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Ohio City, Ohio
1 review
2 of 5 stars Reviewed December 17, 2014

My husband & I stayed at this hotel back in October (2014) paid cash, & a $150 cash deposit on top of what we paid for the room, front desk staff were friendly, our room was nice, bed was comfortable, rooms were clean, pool area was nice although pool water was very cold & since I'm pregnant couldn't use the... More 

Was this review helpful? Yes
Kim W, General Manager at Hampton Inn Lancaster, responded to this review

Thank you for your review of your recent stay - we appreciate your honest feedback, and we are very sorry for the difficulties that you experienced. I do apologize about the mix up with the return of the check. But, for the protection of all guests and the personal information that is given to hotel at the time of check... More 

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Additional Information about Hampton Inn Lancaster

Address: 2041 Schorrway Drive, Lancaster, OH 43130
Phone Number:
Location: United States > Ohio > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Lancaster 2.5*
Number of rooms: 78
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Also Known As:
Lancaster Hampton Inn
Hampton Inn Lancaster Ohio

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