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Holiday Inn Express Kent State University

#2 of 8 Hotels in Kent
Certificate of Excellence
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1215 Sanctuary View Drive, Kent, OH 44240
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Holiday Inn Express Kent State University
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Holiday Inn Express Kent State University
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97 reviews from our community

Traveler rating
    60
    24
    6
    5
    2
See reviews for
38
10
3
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • English first
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    (97)
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    (30)
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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here this past weekend and wanted to let the Management know how wonderful our stay was. All of the staff was super friendly and helpful. The bed was so comfortable and the room was spacious and very clean. We will definitely be a repeat customer. Thank you for this pleasant experience!

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for your feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University. Please accept our sincere gratitude for the positive review that you provided. More 

Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel was easy to find - check in was very quick. Room was clean, very nice. Good breakfast. Pool area was clean. Front desk attendant was very kind - went out of his way to recommend a restaurant and help us open a wine bottle. Would stay again!

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for sharing your feedback regarding your stay at the Holiday Inn Express and Suites at Kent State University. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel . We have a great housekeeping staff and strive to be the cleanest hotel possible.... More 

Louisville, Kentucky
2 reviews
5 of 5 stars Reviewed April 7, 2015

My wife and I just stayed there over the Easter weekend and we just wanted to thank the General Manager for letting most of your staff off for Easter day. Being a Christian, that meant a lot to us to see a business that cared more about their people then the bottom line on a spreadsheet. The staff that was... More 

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HIEKentFrontDesk, General Manager at Holiday Inn Express Kent State University, responded to this review

From all of us at the Holiday Inn Express and Suites Kent State University, a great big thank you for your wonderful words and positive review. It makes us glad to know our guests appreciate our decision put our staff's families first. Again we thank you for your kind words and look forward to seeing you in the future. Reg... More 

Mechanicsville, Virginia
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 15, 2015

In town for a job interview at Kent State. The school put us up at the HI Express. Very nice hotel. Very friendly staff. Clean, well appointed rooms. To top it off, they provide a free breakfast. Don't miss this place

Was this review helpful? Yes 1
HIEKentFrontDesk, Public Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you so much for taking the time to write such a wonderful review about the Holiday Inn Express and Suites Kent State University! We value our guests and are happy when our they feel a sense of comfort. We look forward to your next stay with us. More 

Parma, Ohio
Top Contributor
112 reviews 112 reviews
10 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed March 8, 2015

I was displaced from my apartment in Kent and I was put up here for a week while the people worked on a mold issue (not a hotel but beware the University Edge apartments in Kent, major issues(water issues, mold, cheap structure.etc) !!!!) at my apartment. I moved in quite late and I learned I was upgraded by UE to... More 

Was this review helpful? Yes 1
HIEKentFrontDesk, Public Relations Manager at Holiday Inn Express Kent State University, responded to this review

Wow! Thank you so much such an awesome review! It is so rewarding to hear fantastic compliments about the Holiday Inn Express and Suites Kent State University from someone who was displaced from their regular home. Our staff takes great pride in our work and knowing that we had made your stay perfect is such an accomplishment. We wish you... More 

Louisville, Kentucky
2 reviews
5 of 5 stars Reviewed February 21, 2015 via mobile

Arrived in town one day early due to weather for swim meet. Used points for our stay. We had the suite with the jacuzzi and it rocked. Used it before bed and in a m before check out. Breakfast was wonderful. Hot cereal cold cereal hot eggs and regular and turkey sausage. I appreciate they had healthy options. Disappointed. that... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Many thanks for taking the time to post your 5* Review about the Holiday Inn Express and Suites Kent State University. We are very glad you enjoyed your stay with us and we do hope to welcome you again soon. More 

Nanticoke, Pennsylvania
Top Contributor
160 reviews 160 reviews
28 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed December 18, 2014

We had a very short overnight stay at this hotel so I cannot provide a review of the entire property. The first thing you note is how scrupulously clean and fresh everything is. The bathroom had some very nice toiletries in the "nook" and frankly the shower was terrific! I would have liked more outlets but we made do. Internet... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

We would like to thank you for your kind words about the Holiday Inn Express and Suites Kent Stat University. We are happy the staff and amenities are what you have come to expect. We hope to see you again in the future. More 

Top Contributor
168 reviews 168 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed November 28, 2014

I will say this is decent hotel. I had a clean room, a comfortable bed, a hot shower and a typical express breakfast. Staff were friendly. However there were things that just fell short. The room had a large table and two cushy chairs - not what a typical business traveler needs to set a computer and charge up a... More 

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HIEKentFrontDesk, Front Office Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for taking the time to leave your review about your recent stay. We are extremely disappointed to hear of your dissatisfaction and to that I apologize profusely. It is our goal to make each guest experience positive and enjoyable. If at all possible, I would love to speak with you offline to discuss your experience further. I look... More 

Buffalo, New York, United States
1 review
2 of 5 stars Reviewed November 12, 2014

The pool heater was broken and the pool was locked. Went to our room the shower head was broken , went out to tour Kent asked the front desk for someone to fix the shower head. Said they would send someone up in 5 minutes. When we woke up the next day I went to shower but it still was... More 

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HIEKentFrontDesk, Front Office Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for taking time to write us a review. We're sorry you were not satisfied with your stay. Your feedback is very important to us as it helps us improve our facilities and the guest services we offer. If you wish to further discuss the reasons for your dissatisfaction please don't hesitate to contact me directly. You can reach... More 

Maineville, Ohio
2 reviews
5 of 5 stars Reviewed November 2, 2014

We stayed here for a Friday and Saturday night. The staff was very helpful and friendly. The room was very clean. The breakfast was very good for this sort of breakfast and it was one of the few places I got juice that was not all watered down. There was coffee, tea and hot cocoa whenever we wanted it. Only... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

We would like to thank you for your kind words about the Holiday Inn Express and Suites at Kent State University. We are glad that you enjoyed our Smart Start Breakfast. Our Smart Start Breakfast is one of the features travelers enjoy about our brand of hotels.. We hope to see you again in the future. More 

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