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Holiday Inn Express Kent State University

#2 of 8 Hotels in Kent
Certificate of Excellence
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1215 Sanctuary View Drive, Kent, OH 44240
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1 room 1 guest
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Holiday Inn Express Kent State University
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107 Reviews from our TripAdvisor Community

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Traveler rating
    64
    29
    7
    5
    2
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41
11
4
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • English first
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  • All months
    (107)
  • Mar-May only
    (30)
  • Jun-Aug only
    (39)
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    (20)
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Nebraska
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a wedding. I have nothing but great things to say about this hotel! The staff is amazing! They are always friendly and smiling. I am a platinum member and the agents at the front desk made me feel truly valued as a guest who spends over 70 nights a year at IHG hotels. The rooms were... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Traveler1Nebraska, Thank you for taking the time to post your wonderful review about the Holiday Inn Express and Suites at Kent State University. I'm glad we were able to exceed your expectations. We are glad that you enjoyed the breakfast here. We have been trying to expand our breakfast while keeping within the Holiday Inn Express standards. We look forward... More 

Charleston, West Virginia
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Check in was prompt, the room was clean and larger than expected. The hotel is set back from the road so very quiet even though our room faced the road. Typical HI Express breakfast. Only minor negative was the elevator carpet looked dirty/ worn. Would stay again.

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Curveball2, Thank you for the feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University We pride ourselves by having positive, friendly staff and a clean hotel. I forwarded your concerns about the elevator carpeting to our maintenance staff. The carpeting in there always seems to wear out really quick. We are glad you... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

I came home for the weekend to have a night out with friends. I work in the hospitality industry, so I tend to critique more than other guests would. Your team has a fantastic gem at the front desk, Reba. She is such a sweetheart! Very warm and welcoming, it honestly felt like I had known her for years. So... More 

Was this review helpful? Yes
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for the feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University We pride ourselves by having positive, friendly staff and a clean hotel. I showed Reba your comment and she wanted me to tell you thank you and that reading that "filled my heart with joy." (her exact words) I hope... More 

Eastern Idaho
Level Contributor
103 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice place. Very friendly staff. The room and bathroom could have been cleaner (mildew on shower curtain and floor needed to be swept). It wasn't filthy, just needed to be cleaned deeper. Great breakfast. The breakfast staff was very friendly! The pool was great! Clean pool area. Wished they would've had a basketball hoop in their pool (the had basketballs... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for your comments about the Holiday Inn Express at Kent State University. We apologize for the issue that you encountered during your stay. Rest assured when we find an issue we take swift action to fix it.. I informed our Executive Housekeeper about the shower issue and she is ensured me that she will look into it. We... More 

Washington, D.C.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Best value and clean. A good night's rest and convenient to kent area. Customer service was friendly and always with a smile. What more could you ask for! The Mexican restaurant Salsitas is walking distance. Great food and drinks!

Was this review helpful? Yes
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for taking the time to post your wonderful review about the Holiday Inn Express and Suites at Kent State University. I'm glad we were able to meet your expectations. We look forward to seeing you again the next time you are in the Kent area! With Regards Royce Guest Experience Champion More 

Toledo, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 15, 2015

This is my second stay at this hotel. Overall the stay is as good as you can get for this class of hotel. The Wi-fi is a tad flakey (have to sign in multiple times), but it was good enough (1 to 1.5 Mbps download). Breakfast is what you would expect, the usual choices. One treadmill in the workout room,... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

John B Thank you for your feedback of your recent stay at the Holiday Inn Express and Suites in Kent Ohio. The management team will address these issues you raised immediately. It is important that we use this critique for feedback and training and assure you that the prompt resolution of these matters will alleviate this worry from your next... More 

Carrollton, Ohio, United States
Level Contributor
6 reviews
3 of 5 stars Reviewed June 30, 2015

You need to watch your credit card or debit card statement after checking out. Our bill was marked paid at $129.00 with no balance due. When we arrived home, I checked my bank statement as I always do and found we had been charged $149. and some cents. Called the hotel and were told it was an incidental fee. Asked... More 

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HIEKentFrontDesk, Front Office Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're very sorry you were not satisfied with the service we provided. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.... More 

Cleveland, Ohio
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 23, 2015

A very nice hotel. Room and public areas are very clean. Very nice indoor pool (water temperature was perfect!) I was pleasantly amazed that the pool opens at 5:00a.m.(!!!) which is nice because I usually like to get 50 laps in before breakfast. Hot breakfast buffet is very nice with sausage, scrambled eggs, pancakes and a variety of other choices.... More 

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HIEKentFrontDesk, Public Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for taking the time to post your great five star review about the Holiday Inn Express and Suites Kent State University. We seek to not only meet but to exceed guest expectations. I'm glad we were able to exceed yours. We truly look forward to seeing you again the next time you are in the Kent area! More 

Ohio
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 3, 2015

The room was clean, air worked. We were on the third floor. The pool was warm and clean. The guy at the front desk was nice. He did not get annoyed by all of our questions. He even helped us get connected to the wifi. His name is Dean. We usually stay at IHG brands because they are usually clean... More 

Was this review helpful? Yes
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for your feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University. Please accept our sincere gratitude for the positive review that you provided. Just to be clear you were at The Holiday Inn Express and Suites at Kent State University. We are located at the intersection of State Route 43 and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 3, 2015

My time here was really enjoyable, The room was clean and the ac and heat was working fine. The front desk was very nice, (especially Dean). One thing that I really wasn't very happy about was their was a few perverts walking around. But other than that it was very nice.

Was this review helpful? Yes
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for your feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University. Please accept our sincere gratitude for the positive review that you provided. I hope the perverts weren't really perverts. We try to provide a safe and welcoming hotel experience for all our guests. More 

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