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Holiday Inn Express Kent State University

2.5 of 5 1215 Sanctuary View Drive, Kent, OH 44240
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Certificate of Excellence 2014
Holiday Inn Express Kent State University
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Holiday Inn Express Kent State University
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90 reviews from our community

Traveler rating
    55
    22
    6
    5
    2
See reviews for
33
10
2
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • English first
  • Any
English first
  • All months
    (90)
  • Mar-May only
    (25)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (16)
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Top Contributor
87 reviews 87 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I will say this is decent hotel. I had a clean room, a comfortable bed, a hot shower and a typical express breakfast. Staff were friendly. However there were things that just fell short. The room had a large table and two cushy chairs - not what a typical business traveler needs to set a computer and charge up a... More 

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HIEKentFrontDesk, Front Office Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for taking the time to leave your review about your recent stay. We are extremely disappointed to hear of your dissatisfaction and to that I apologize profusely. It is our goal to make each guest experience positive and enjoyable. If at all possible, I would love to speak with you offline to discuss your experience further. I look... More 

Buffalo, New York, United States
1 review
2 of 5 stars Reviewed November 12, 2014

The pool heater was broken and the pool was locked. Went to our room the shower head was broken , went out to tour Kent asked the front desk for someone to fix the shower head. Said they would send someone up in 5 minutes. When we woke up the next day I went to shower but it still was... More 

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HIEKentFrontDesk, Front Office Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for taking time to write us a review. We're sorry you were not satisfied with your stay. Your feedback is very important to us as it helps us improve our facilities and the guest services we offer. If you wish to further discuss the reasons for your dissatisfaction please don't hesitate to contact me directly. You can reach... More 

Maineville, Ohio
2 reviews
5 of 5 stars Reviewed November 2, 2014

We stayed here for a Friday and Saturday night. The staff was very helpful and friendly. The room was very clean. The breakfast was very good for this sort of breakfast and it was one of the few places I got juice that was not all watered down. There was coffee, tea and hot cocoa whenever we wanted it. Only... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

We would like to thank you for your kind words about the Holiday Inn Express and Suites at Kent State University. We are glad that you enjoyed our Smart Start Breakfast. Our Smart Start Breakfast is one of the features travelers enjoy about our brand of hotels.. We hope to see you again in the future. More 

Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 23, 2014

We were pleasantly surprised by the facility. Initially concerned about the exterior condition, we were delighted by the interior renovation. Staff was friendly and room more than adequate, clean and decently appointed.

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for your feedback about the Holiday Inn Express and Suites at Kent State University. We take our guest comments very seriously and always strive to provide a comfortable and friendly stay. We appreciate that you had an enjoyable experience while staying at our hotel. We will be looking forward to seeing you again. :) More 

Dayton, Ohio
Top Contributor
51 reviews 51 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 14, 2014 via mobile

Other than the pillows, I love this place! Very helpful staff and nice clean facility. Nice breakfast and plenty of parking. I'll be sure to stay again. Forgot my Kindle and they took care of it and got it to me. Thanks!

Was this review helpful? Yes
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you so much for taking the time to write about your recent stay at the Holiday Inn Express and Suites Kent State University. We are so happy you were pleased with our staff and your stay, I would like to let you know that we are in the process of replacing all of our pillows with brand new ones.... More 

Guam, Mariana Islands
Top Contributor
121 reviews 121 reviews
68 hotel reviews
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed September 16, 2014

Just a quick stop on a driving excursion around the midwest, this hotel was on the way and a good choice. A little pricey for a HI Express, but the staff were friendly and helpful and the location was safe and secure. Usual HIE breakfast bar, love the sausage patties, hate the omelettes.

Was this review helpful? Yes 1
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for sharing your feedback regarding your stay with us at the Holiday Inn Express and Suites Kent State University. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We hope to see you again soon! More 

Wallops Island, Virginia
Contributor
13 reviews 13 reviews
6 hotel reviews
3 of 5 stars Reviewed September 15, 2014

Nice average hotel it was very clean which was a big plus, but they were not very organized. They had lost our reservation in a matter of a few hours after telling us that we had the reservation. Need a little more options for breakfast think they need to add some fruit :)

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for the feedback of your recent stay with us. The management team will address the issues you raised immediately. It is important that we use this critique for improving the services we provide. Rest assured that your comments will be reviewed by our team and we will take actions accordingly. More 

Janesville WI
Contributor
15 reviews 15 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 2, 2014

I was very pleased with my stay at the Holiday Inn Express Kent State University. Staff was friendly, and the entire facility was impeccably clean. My room was so clean I felt like I was the first one ever in there. The breakfast is typical of other Holiday Inns I have stayed--all good food. The person taking care of the... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you so much for your fantastic review! All of the different aspects you mentioned are reasons we are currently ranked the #1 in the Kent area on Tripadviosr and it is guests like yourself that help us maintain that ranking. We hope to see you again soon! More 

Beijing, China
1 review
5 of 5 stars Reviewed August 29, 2014

I chose Holiday In Express Kent State University because it is close to the KSU campus that I intended to revisit 28 years after my graduation. The man at the front desk (evening of August 8, 2014) was very friendly and helpful, telling me about the changes happened in the area and giving me a lot of good advice for... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for sharing your feedback regarding your stay with us. All of us that work here are pretty amazed at the transformation that has taken place in the city of Kent over the past few years. We are glad that we were able to provide a positive experience for you while you were adventuring around the city. More 

2 reviews
5 of 5 stars Reviewed August 13, 2014

My daughter and I stayed here in late July making a college visit to Kent State Univ., from Maryland. Jasmine at the front desk upgraded our room at no cost and invited us to sign up for the IHG rewards program. Lovely, clean room with small kitchen area! Wonderful breakfast next day and all set for Kent. Car wouldn't start.... More 

Was this review helpful? Yes
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for the feedback of your recent stay at the Holiday Inn Express and Suites in Kent Ohio. Please accept our sincere gratitude for the review that you provided. It is important that we use this critique in order to improve our services. We will be sure to let Jasmine, Sheila, and Adam know that you appreciated their efforts... More 

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Additional Information about Holiday Inn Express Kent State University

Address: 1215 Sanctuary View Drive, Kent, OH 44240
Phone Number:
Location: United States > Ohio > Kent
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Kent State University 2.5*
Number of rooms: 74
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Also Known As:
Holiday Inn Express Kent State University Hotel Kent
Holiday Inn Kent
Kent Holiday Inn
Holiday Inn Express Kent State University Ohio

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