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Holiday Inn Express Kent State University

#2 of 8 Hotels in Kent
Certificate of Excellence
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1215 Sanctuary View Drive, Kent, OH 44240
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Holiday Inn Express Kent State University
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Holiday Inn Express Kent State University
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102 Reviews from our TripAdvisor Community

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Traveler rating
    61
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    7
    5
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40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (102)
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Toledo, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my second stay at this hotel. Overall the stay is as good as you can get for this class of hotel. The Wi-fi is a tad flakey (have to sign in multiple times), but it was good enough (1 to 1.5 Mbps download). Breakfast is what you would expect, the usual choices. One treadmill in the workout room,... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

John B Thank you for your feedback of your recent stay at the Holiday Inn Express and Suites in Kent Ohio. The management team will address these issues you raised immediately. It is important that we use this critique for feedback and training and assure you that the prompt resolution of these matters will alleviate this worry from your next... More 

Carrollton, Ohio, United States
Level Contributor
6 reviews
3 of 5 stars Reviewed 4 weeks ago

You need to watch your credit card or debit card statement after checking out. Our bill was marked paid at $129.00 with no balance due. When we arrived home, I checked my bank statement as I always do and found we had been charged $149. and some cents. Called the hotel and were told it was an incidental fee. Asked... More 

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HIEKentFrontDesk, Front Office Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're very sorry you were not satisfied with the service we provided. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.... More 

Cleveland, Ohio
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

A very nice hotel. Room and public areas are very clean. Very nice indoor pool (water temperature was perfect!) I was pleasantly amazed that the pool opens at 5:00a.m.(!!!) which is nice because I usually like to get 50 laps in before breakfast. Hot breakfast buffet is very nice with sausage, scrambled eggs, pancakes and a variety of other choices.... More 

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HIEKentFrontDesk, Public Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for taking the time to post your great five star review about the Holiday Inn Express and Suites Kent State University. We seek to not only meet but to exceed guest expectations. I'm glad we were able to exceed yours. We truly look forward to seeing you again the next time you are in the Kent area! More 

Ohio
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 3, 2015

The room was clean, air worked. We were on the third floor. The pool was warm and clean. The guy at the front desk was nice. He did not get annoyed by all of our questions. He even helped us get connected to the wifi. His name is Dean. We usually stay at IHG brands because they are usually clean... More 

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HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for your feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University. Please accept our sincere gratitude for the positive review that you provided. Just to be clear you were at The Holiday Inn Express and Suites at Kent State University. We are located at the intersection of State Route 43 and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 3, 2015

My time here was really enjoyable, The room was clean and the ac and heat was working fine. The front desk was very nice, (especially Dean). One thing that I really wasn't very happy about was their was a few perverts walking around. But other than that it was very nice.

Was this review helpful? Yes
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for your feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University. Please accept our sincere gratitude for the positive review that you provided. I hope the perverts weren't really perverts. We try to provide a safe and welcoming hotel experience for all our guests. More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed May 11, 2015

My husband and I stayed here this past weekend and wanted to let the Management know how wonderful our stay was. All of the staff was super friendly and helpful. The bed was so comfortable and the room was spacious and very clean. We will definitely be a repeat customer. Thank you for this pleasant experience!

Was this review helpful? Yes
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for your feedback of your recent stay at the Holiday Inn Express and Suites at Kent State University. Please accept our sincere gratitude for the positive review that you provided. More 

Pittsburgh, Pennsylvania
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 4, 2015

Hotel was easy to find - check in was very quick. Room was clean, very nice. Good breakfast. Pool area was clean. Front desk attendant was very kind - went out of his way to recommend a restaurant and help us open a wine bottle. Would stay again!

Was this review helpful? Yes
HIEKentFrontDesk, Guest Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you for sharing your feedback regarding your stay at the Holiday Inn Express and Suites at Kent State University. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel . We have a great housekeeping staff and strive to be the cleanest hotel possible.... More 

Louisville, Kentucky
2 reviews
5 of 5 stars Reviewed April 7, 2015

My wife and I just stayed there over the Easter weekend and we just wanted to thank the General Manager for letting most of your staff off for Easter day. Being a Christian, that meant a lot to us to see a business that cared more about their people then the bottom line on a spreadsheet. The staff that was... More 

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HIEKentFrontDesk, General Manager at Holiday Inn Express Kent State University, responded to this review

From all of us at the Holiday Inn Express and Suites Kent State University, a great big thank you for your wonderful words and positive review. It makes us glad to know our guests appreciate our decision put our staff's families first. Again we thank you for your kind words and look forward to seeing you in the future. Reg... More 

Mechanicsville, Virginia
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 15, 2015

In town for a job interview at Kent State. The school put us up at the HI Express. Very nice hotel. Very friendly staff. Clean, well appointed rooms. To top it off, they provide a free breakfast. Don't miss this place

Was this review helpful? Yes 1
HIEKentFrontDesk, Public Relations Manager at Holiday Inn Express Kent State University, responded to this review

Thank you so much for taking the time to write such a wonderful review about the Holiday Inn Express and Suites Kent State University! We value our guests and are happy when our they feel a sense of comfort. We look forward to your next stay with us. More 

Parma, Ohio
Level Contributor
112 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 stars Reviewed March 8, 2015

I was displaced from my apartment in Kent and I was put up here for a week while the people worked on a mold issue (not a hotel but beware the University Edge apartments in Kent, major issues(water issues, mold, cheap structure.etc) !!!!) at my apartment. I moved in quite late and I learned I was upgraded by UE to... More 

Was this review helpful? Yes 1
HIEKentFrontDesk, Public Relations Manager at Holiday Inn Express Kent State University, responded to this review

Wow! Thank you so much such an awesome review! It is so rewarding to hear fantastic compliments about the Holiday Inn Express and Suites Kent State University from someone who was displaced from their regular home. Our staff takes great pride in our work and knowing that we had made your stay perfect is such an accomplishment. We wish you... More 

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