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Comfort Inn Independence

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6191 Quarry Lane, Independence, OH 44131
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Comfort Inn Independence
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114 Reviews from our TripAdvisor Community

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Traveler rating
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    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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chicago, IL
Level Contributor
155 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
2 of 5 stars Reviewed 1 week ago

We recently stayed here during a trip through town and across Ohio. I will start out with what was good/very good. The exterior of hotel looks nice, the staff we encountered was friendly, the hotel is in a great location (close to highways/places to eat/shop) and the price of $70/night was less than most others we saw in the area.... More 

Was this review helpful? Yes 2
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

Your dissatisfaction with our hotel on your last visit was very disturbing to me. Please accept my apology for not having met your expectations. Our up coming renovation will resolve the unpleasant issues. We hope you will give us another opportunity to better serve your future hotel needs. Thank you and have a great day. More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The rooms have an odd, mildew-y smell, as does the air in the heating/air conditioning units in the rooms. The ceiling in the bathroom of our first room was leaking, so the towels were wet, and even in the new room the carpets and bedding felt damp. The bathroom counter in the second room was cracking away from the wall.... More 

Was this review helpful? Yes 1
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

Thankl you for taking the time to review our hotel and accept my apology for not having met your expectations, Our maintenance department are working on corrcting the issue. Wehope you will allow us another opportunity to better serve your future hotel needs. Have a great day. More 

Travelers are raving about these Independence hotels

Massachusetts
Level Contributor
5 reviews
1 of 5 stars Reviewed 3 weeks ago

We stay frequently at Comfort Inns, and we're terribly disappointed in this location. We were in this area for a memorial service, and we were unfamiliar with either the hotel or area. First, the rooms and hallways smell musty. It is an odor throughout the hotel, in other family members' rooms as well. The bathroom wallpaper was peeling, and the... More 

Was this review helpful? Yes
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

I am sorry to read of your dissatisfaction with our hotel and staff. Your issues have been brought to the attention of our management team. If in our area again please consider asking for one of our renovated rooms. All our other rooms are on schedule for renovation. Thank you and have a great day. More 

Memphis, Tennessee
2 reviews
1 of 5 stars Reviewed 4 weeks ago

My family stayed for one night at the Comfort Inn hotel in Independence, OH. It was a disaster from start to finish. When we checked in the desk clerk admitted to not having the room I reserved weeks ago. By that I mean, in my reservation I specifically asked for the refrigerator and microwave which is advistised as avaliable on... More 

Was this review helpful? Yes
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

Having not met your expectations is not an acceptable practice from my hotel staff. Please accept my apology. Your issues are reviewed by my management team and staff will be made aware of the issues. I hope you will give our hotel stass anothe opportunity to better serve your future hotel needs. Have a great day. More 

5 of 5 stars Reviewed 4 weeks ago

Everytime my wife and I come to cleveland from alabama we always stay at this comfort inn, The rooms are clean and the showers are really clean. The cleaning staff is so friendly. The free breakfast is a plus and a wide variety of choices for breakfast, I wish they had biscuits and gravy but I survived without them. Cynthia... More 

Was this review helpful? Yes
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

Your comments are a pleasure for my staff to read. Thank you for taking the time to recognize their efforts. We look forward to your next visit on your future trip to our area. Have a great day. More 

Erie, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

What a nice place to stay and a great discount is given to Cleveland Clinic patients. Hotel staff was friendly and helpful, rooms were clean and the pool was lovely. It is about a 20 minute drive to the Cleveland Clinic. There are many restaurants very close to the hotel as well as shopping. The free breakfast was very good.... More 

Was this review helpful? Yes
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

Thank you for your very kind words and for taking the time to rerview our hotel. Your comments are shared with all my staff. We do hope your next trip is for pleasure. Have a great day. More 

Jacksonville, North Carolina
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is just outside of town and super easy to get into and out of games. Most traffic after the baseball game was headed in the other direction. Cute pool and nice staff. Breakfast was as expected for Comfort Inn. Hotel is relatively small but definitely nice.

Was this review helpful? Yes
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

Thank you for responding to our hotel review. We know your time is valuable. Your comments are greatly appreciated by all our staff and are evaluated by our management team. Hope you enjoyed the game and have a great day. More 

Oakland, California
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 24, 2015

Any time I visit Independent, OH, I only stay at this hotel, because the staffs treat me like a family member. Cynthia and Evan are the best front desk customer service people. They are so nice, helpful, warm heart, polite, soft spoken, and down to earth people. Their manager should be proud to have them for there. I feel like... More 

Was this review helpful? Yes
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

Thank you for your positive feedback on our hotel survey. My staff members are always pleased to know that our guests are happy with their service, and I am very greatful to have such a reliable group of employees on my team. We look forward to your next visit and hope you have a great day. More 

Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 9, 2015

Recently stayed for two nights. Room was very clean and the staff was great, especially Evonne, and Mr. Torre (forgot the first name, sorry). Hotel is very close to many restaurants, as well as to downtown Cleveland. Great place to stay in the Cleveland suburbs.

Was this review helpful? Yes
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

Your positive comments on our hotel review are greatly appreciated by all our staff especially Evonne and Marlon. I am always pleased to read that our guest acknoweldges the the effort put forward by our staff. Thank you for taking the time and we hope you will retutn soon. Have a great day. More 

Clarence, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 18, 2015

Very nice hotel. Clean,comfortable, friendly staff. Good Continental breakfast,hot and cold foods, centrally located to downtown and and the Cleveland Zoo. You can walk to restaurants. Plenty of them in the area. Small, outdoor pool area, opens Memorial Day.

Was this review helpful? Yes
ComfortInnIndy, General Manager at Comfort Inn Independence, responded to this review

We are pleased that you enjoyed your stay at our Comfort Inn and thank you for your kind words. All our reviews are shared with our staff. We hope you will return for a future stay when visiting our area in the future. Have a great day. More 

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