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Red Roof Inn Cleveland - Independence

2.0 of 5 6020 Quarry Lane, Independence, OH 44131
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Certificate of Excellence 2014
Red Roof Inn Cleveland - Independence
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Red Roof Inn Cleveland - Independence
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199 reviews from our community

Traveler rating
    94
    44
    38
    8
    15
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43
51
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56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lexington, Oklahoma
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Check-in was extremely efficient, employee seemed to sense we were tired from travel, although we didn't express this. What really brought home the customer service experience though, was Cindy, on the evening shift at around 10pm. She is the kind of employee you want when there is no one around to supervise. Super friendly, brand loyal, and extremely knowledgeable about... More 

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Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to write a review. I have shared your comments with Cindy and thanked her for a job well done. We stress providing our guests with excellent customer service. We often hear our guests rave about the exceptional service that they receive when staying with us. Cindy is an amazing team member and works extremely... More 

Knoxville, Tennessee
Top Contributor
104 reviews 104 reviews
25 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We have stayed in many Red Roof Inns across the country over the years and have always gone back to most of them because they are generally are a cheap place to spend the night. It was exactly the same at the Red Roof in Independence. Check in went as usual, except for the lady giving us a room key,... More 

Was this review helpful? Yes
Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to write a review. I apologize for the issues that you experienced during your stay with us. The issues that you experienced are certainly not the norm. We work hard to make sure that our property is well maintained and we often hear out guest rave about the quality of our rooms and great... More 

Sacramento, California, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here last summer. I booked thru the Red Roof website. Early in the day, I found a much cheaper price for the room on HotelTonight (app). I called the hotel within the required time period to cancel the existing reservation, and told them I was rebooking thru HotelTonight. When I checked in that night, I also mentioned it.... More 

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Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Steven for taking the time to write a review. When you have a moment, I would greatly appreciate if you would give me a phone call at the inn. I was able to locate the account that you were questioning and I am showing that the reservation was cancelled and there was no charges posted for the room.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Cindy and Melissa at the front desk are absolutely wonderful!!! The treatment from them is A++++!!!! This is my favorite location to stay and it is all due to them!!! They always greet u with a smile and are courteous!!!

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Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Matty for your kind words and for taking the time to write a review. Cindy and Melissa are important members of our team and work extremely hard to make sure that our guests are taken care of. I will share your comments with them and I am sure that they will be happy to hear that they have... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Headed to Cleveland for the New Year as we always do to visit family in the Cleveland suburbs(Parma Heights). This Red Roof Inn is so convenient to the interstate and minutes away from great restaurants and shopping. I called ahead and spoke with kathi at the front desk who was very friendly and accommodating to my need to check in... More 

Was this review helpful? Yes 1
Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for your kind remarks and for taking the time to write a review. I have shared your comments with Kathi and she is pleased that she was able to assist you during your stay. Our team works extremely hard to provide our guest with a comfortable, carefree stay. As you have mentioned, we are conveniently located near I-77... More 

North Tonawanda, New York
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotle several times a year for dog shows. This month I arrived in Dec to realize I made a mistake in my booking and a=arrived a day early. No problem they gave me room although on the second floor. I was told it was possible I could get a second floor room for the rest of... More 

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Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Lori for taking the time to share your experience. I am glad to hear that we were able to accommodate you for an early arrival. Our team strives to provide our guests with excellent customer service. I am glad to hear that Cindy was able to assist you during your stay. Thank you again for your kind words... More 

Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 21, 2014

We stayed here because of the Christmas Story House package deal. The hotel is within walking distance to a few restaurants. The front desk guy (David) is very nice and accomadating. The hotel room could have been a little cleaner but I am a little OCD about cleanliness. Previous guest left alarm clock set for 6 am so we had... More 

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Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to write a review. Our team works hard to provide our guests with great customer service and clean comfortable rooms. I am glad to hear that you took advantage of the Christmas Story package while you stayed with us. Did you know Castle Noel located in Medina has numerous items from many of your... More 

Springfield, Ohio
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 17, 2014 via mobile

We arrived around 3am. Smooth check in process. Quality of the room was great! Friendly staff for our 2 night stay. Great location and loved it overall. Would love to come and visit again in the future. A must stay!!

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Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to write a review and tell us about your stay. I am glad to hear that you enjoyed your time here in Cleveland/ Independence. Our team work extremely hard to provide our guest with great customer service and a feeling of a home away from home. As you have mentioned, we are in a... More 

1 review
3 of 5 stars Reviewed December 11, 2014 via mobile

I was in town for an interview and am trying to save money so I found a great deal at this place. Even though the room are a bit dated but the staff is extremely friendly. The check in lady was extremely warm and welcoming and wished me good luck for my interview before I left. The only negative is... More 

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Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Jamal for taking the time to write a review. I am glad to hear that you enjoyed your stay. We hope that your interview went well. As you have mentioned, we do not offer a breakfast, however, there are plenty of restaurants nearby, including a Bob Evan and Denny's that both have really good breakfasts. There also is... More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed December 7, 2014

I'm an Electrical Lineman & Basketball Official so cleanliness, convenience, comfort, & price is a MUST! This Redroof was all the above stated without any a doubt. I officiate in 5 different states, I so need less stress as possible, I found just that here. I'm NOT a spokesman nor do I work for them nor getting ANY "Kick-Backs" from... More 

Was this review helpful? Yes
Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Ken for taking the rime to share your experience. We are glad to hear that you enjoyed your stay with us. We strive to exceed our guest’s expectations and make their stay with us as care-free as possible. I have shared your kind remarks with my team and they are glad that they were able to assist you... More 

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Additional Information about Red Roof Inn Cleveland - Independence

Address: 6020 Quarry Lane, Independence, OH 44131
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Cleveland - Independence 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Independence
Independence Red Roof Inn
Red Roof Inn Cleveland - Independence Ohio
Hotel Style:
#1 Best Value Hotel in Independence
#1 Business Hotel in Independence

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