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Red Roof Inn Cleveland - Independence

Certificate of Excellence
6020 Quarry Lane, Independence, OH 44131
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Best prices for: 1 room 1 guest
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Red Roof Inn Cleveland - Independence
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Red Roof Inn Cleveland - Independence
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207 reviews from our community

Traveler rating
    99
    44
    40
    8
    16
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44
53
18
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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East Lansing, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We have stayed at many Red Roof Inns in our travels and found them to be modestly priced and predictably well-maintained-- very clean and comfortable, including the mattresses and pillows. When we arrived, the room assigned to us was on the upper floor, but we preferred a first floor room. Rosie, the cheerful woman at the front desk was able... More 

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Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to share your experience and write a review. We work hard to provide our guests with excellent customer service, clean comfortable rooms, and affordable pricing. I have shared your comments with Rosie and she is pleased that she was able to accommodate you during your visit. Thank you again for your kind words and... More 

Genoa, Ohio
1 review
3 of 5 stars Reviewed 4 weeks ago

Had some issues with reservations through Expedia but they were quickly straightened out by Rosie at the front desk. Thank you. The room was decent and very clean. Would stay again. Only issue was the snow could have been shoveled a little better.

Was this review helpful? Yes
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Matt for taking the time to write a review. I am glad to hear that Rosie was prompt and able to assist with getting your reservation corrected. We work hard to maintain our property and keep it safe for our guests. Thank you for sharing your concerns with the snow removal. Rest assured that we have taken corrective... More 

Warren, Ohio
2 reviews
5 of 5 stars Reviewed February 16, 2015

I went in and the desk clerk Cindy was very nice she made me feel comfortable stayed from Friday 2/13 till sunday 2/15 friday was a good night but saturday the heat kept going out in the room but the front desk was very nice about hitting the breaker to turn it back on everytime that I called and when... More 

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Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Lisa for your kind words. I have shared your comments with Cindy and my staff and they were glad that they were able to assist you during your stay. We apologize for the inconvenience for the heat going out and we have taken corrective measures to prevent this issue from occurring in the future. We appreciate you taking... More 

Beaver Falls, Pennsylvania
2 reviews
5 of 5 stars Reviewed February 15, 2015

I wanted to commend Kathi -at the Front Desk and other workers Matt and David for their excellent service during my recent stay. Amanda had cleaned my room in an excellent manner as well. I appreciate all of their helpfulness and service! - So much so that I am returning due to business commitments! Thank you!

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Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Deborah for taking the time to share your experience. I am pleased to hear that my team was able to take care of you during your stay. Kathi, Matt, David, and Amanda are all important members of our team and work hard to ensure that our guests are satisfied with their stay. These four individuals take pride in... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed February 11, 2015

I stay at this hotel at least monthly for business trips to Cleveland from Columbus. I have never experienced any of this issues per some other people's comments. The rooms are always clean when I check in, front desk personnel is always friendly and courteous. They try to meet all guests needs. Check in/out is efficient. Rooms are quiet and... More 

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Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Tom for your kind remarks. We work hard and take pride in our property. We stress the importance of excellent customer service and clean, comfortable rooms. Our team works hard to ensure our guests are well taken care of during their stay. I have shared your comments with my team and we are glad that we have been... More 

New Hyde Park, New York
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 3, 2015

The room and bed were okay. The location is convenient but some people staying looked shady. I think there were some long-term renters here but I could be wrong. I stayed for only one night and it was a bargain. I would not recommend this place if you are staying for several nights.

Was this review helpful? Yes 1
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to write a review. We work hard to maintain our property and provide our guests a safe environment to relax and stay. We work closely with the Independence Police Department to ensure that our property is kept safe for all of our guests. We have many people that chose to stay for extended time... More 

Candler, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 31, 2015 via mobile

When we first got there to check in room was not even made up trash on the floor beds a mess and the staff didnt seem to wanna get it done until I called front desk had to leave for them to do our room, had a group breaking into our car and one of the staff saw the car... More 

Was this review helpful? Yes 2
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to write a review. We work hard to ensure our customers have a safe and pleasant experience at our facility. Our team works closely with the Independence Police Department to control any issues that may arise on our property. The Independence Police Department is very proactive and does multiple rounds of the hotel parking... More 

pittsburgh
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 30, 2015

This in is situated around a few very nice places to eat from steaks ( Delmonicos ) to hamburgers ( Red Robin ) some you could walk to. Cindy at the front desk is always friendly and helpful with new places and the directions to get there.

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Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you Larry for taking the time to write a review. I have shared your comments with Cindy and she is glad that she was able to assist you during your stay. Cindy is a long term team member and takes pride in her work. She strives to make sure that our guests are well taken care of. As you... More 

Lexington, Oklahoma
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2015

Check-in was extremely efficient, employee seemed to sense we were tired from travel, although we didn't express this. What really brought home the customer service experience though, was Cindy, on the evening shift at around 10pm. She is the kind of employee you want when there is no one around to supervise. Super friendly, brand loyal, and extremely knowledgeable about... More 

Was this review helpful? Yes
Kurtis S, General Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to write a review. I have shared your comments with Cindy and thanked her for a job well done. We stress providing our guests with excellent customer service. We often hear our guests rave about the exceptional service that they receive when staying with us. Cindy is an amazing team member and works extremely... More 

Knoxville, Tennessee
Top Contributor
110 reviews 110 reviews
27 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed January 20, 2015

We have stayed in many Red Roof Inns across the country over the years and have always gone back to most of them because they are generally are a cheap place to spend the night. It was exactly the same at the Red Roof in Independence. Check in went as usual, except for the lady giving us a room key,... More 

Was this review helpful? Yes 1
Kurtis S, Manager at Red Roof Inn Cleveland - Independence, responded to this review

Thank you for taking the time to write a review. I apologize for the issues that you experienced during your stay with us. The issues that you experienced are certainly not the norm. We work hard to make sure that our property is well maintained and we often hear out guest rave about the quality of our rooms and great... More 

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