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Holiday Inn Cleveland Independence

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6001 Rockside Road, Independence, OH 44131
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Holiday Inn Cleveland Independence
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199 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Cleveland Independence
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Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 12, 2013 via mobile

Very nicely decorated. Nice lobby and common areas. Appeared clean overall. However, took me all morning to find the coffee maker under the bedside table. Also,pillows were so high i ended up sleeping without one to avoid a neck cramp. Further the view from my room was the side of the building....good business hotel, would have been miffed if i... More 

Helpful?
Thank stephtrac
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear stephtrac, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we... More 

Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed October 16, 2013 via mobile

Location is a winner. Stayed in the recently renovated hotel. Plenty of free parking, speedy check in, and a clean room. Within minutes of Cleveland and numerous restaurants along Rockside Rd. Easy access to the highway. Half the cost of other hotels and still a quality stay.

Helpful?
Thank akinney9
Parma Heights, Ohio
1 review
1 of 5 stars Reviewed October 15, 2013 via mobile

My third stay here in 6 weeks and I'm still very disappointed. The worse thing is their internet connection. It's so slow it takes 7 minutes to open CNN.com. Forget trying to work. When you call the front desk they send you to tech support who simply tells you that there are a lot of people using their connection. The... More 

Helpful?
Thank ramidh
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear ramidh, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bathroom cleanliness, noise and the internet connection. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to... More 

Ottawa, Canada
Level Contributor
70 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed October 8, 2013

The hotel is well located for budget accomodations with it being only a $20-$25 cab ride from downtown Cleveland however, it is just so budget in a world where budget accomodations have taken on a new level of class, that it seems to fall behind. If you can find another hotel, I would pay $10 more to stay somewhere else... More 

Helpful?
Thank CSchmidtke
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear CSchmidtke, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. We would like to follow up with you further to obtain some... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 2, 2013

Two major issues: -They appear to have a potential bed bug situation and are not particularly concerned. I arrived & went to bed at the hotel perfectly fine and woke up with 20-30 small bites around the bottoms of my legs. The hotel manager on duty (John Paul) was supposed to call me back about it but it's now been... More 

Helpful?
2 Thank Katie303
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Katie, I apologize for John Paul not getting back to you, I will address it with him. In regards to the bedbugs stated, we had the room inspected by our Pest company Terminex and they found no evidence or activity of bedbugs, we take this very seriously so we have a regional from Terminex do our inspections. I apologize for... More 

Pittsburgh, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 19, 2013

We go to the Cleveland area quite often for hockey tournaments and this hotel ranks close to the bottom of places I would choose to stay. There was no refrigerator or microwave in the room which is standard in a lot of other hotels charging the same amount. Some of the families travelling with our group did have refrigerators and... More 

Helpful?
1 Thank vallm_11
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear vallm_11, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More 

Muskegon, Michigan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 17, 2013

Our waiter David was great, we ate breakfast there 3 mornings and enjoyed having David care for us each day. He remembered the second day what my favorite breakfast is and went out of his way to give me a fruit cup with the variety I could eat. The pool was delightful, so relaxing.

Helpful?
1 Thank MaryEllenSR
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you for your comments, I will pass this along to David, we are glad you enjoyed your stay and hope you visit us again. More 

Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed September 5, 2013 via mobile

I transferred to this hotel after spending a night in a filthy hotel across the street. Decent breakfast, amenities, and cleanliness. Average. *Note- this hotel is located off of a busy street/intersection, you will not have issues getting into the lot when traveling with traffic. However, when crossing opposing traffic, you will meet an endless stream of traffic during rush... More 

Helpful?
Thank CELapadat
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you very much for choosing our hotel when looking for an alternate hotel. Unfortunately, traffic can be a little bit heavy during rush hour times, as can be expected in a corporate suburban area. There is a traffic light at our entrance to assist with the flow of traffic. We again thank you very much for your business and... More 

Louisville, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 1, 2013

Lovely mattress and bed linens. The in room air conditioned air was not acceptable; unsure of the reason, but it smelled as though it were mold. The sink fixture leaked water onto the vanity sufficient that it dripped onto the floor. The hotel staff reported that it was the floor cleaner that was used on the tile floor in the... More 

Helpful?
Thank _Olivia_Anne_in_Ky
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Guest: Thank you for your recent stay with us. We apologize for the inconveniences you encountered. We are happy to hear that our staff was able to accommodate you and take care of the problem you had. We look forward to seeing you again on your return visit. More 

Cambridge
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 1, 2013

A pleasant surprise..Easy access on and off I-77...Extremely clean and courteous staff..Connected next to a very nice full service restaurant..although other well known chain/franchise restaurants are in walking distance to the hotel..Adequate and well lit parking area...Visitors to Cleveland Clinic receive a very good Clinic room rate...and is approximately 20 minutes north on 1.77 exiting on 55th Street...Definately would stay... More 

Helpful?
Thank geraldmrb
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you for your wonderful comments about our hotel. We are so happy you chose us while in the Cleveland area. We are glad you were able to enjoy our breakfast buffet as well. We hope you will choose our hotel again the next time you are in our area visiting the Cleveland Clinic. More 

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