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Holiday Inn Cleveland Independence

3.0 of 5 6001 Rockside Road, Independence, OH 44131
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Holiday Inn Cleveland Independence
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Holiday Inn Cleveland Independence
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150 reviews from our community

Traveler rating
    31
    51
    33
    17
    18
See reviews for
26
17
12
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
43 reviews 43 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars NEW

This is my first day of a week long stay and I am ready to leave. Breakfast was awful. Scrambled egg soup, and didn't want anything thing else if I couldn't have eggs. So $10 for a bowl of cereal and a yogurt. Saw the hostess look at the eggs, shake her head and walked off laughing with a server.... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A step above. Not your typical Holiday Inn. The whole experience was just great. Staff, cleanliness and service were excellent. Jeanette, John Paul and Winston and Louis gave that personal touch. Treat yourself to this gem.

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Maggie M, Thank you for your comments about your Holiday Inn experience and our staff members! Our staff is what makes our hotel- as you said "A jewel in the crown!" I appreciate your business and hope to have you at our hotel again soon! More 

Randolph, Ohio
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The VFW and Ladies Auxiliary Ohio Mid-winter Conference took place at this hotel. The meetings took place in the ballroom. The 12 district hospitality rooms were on two floors in the rear section of the hotel. The staff was very attentive to those rooms, clearing trash, bringing ice when needed, etc. I stayed in a king room which is nice... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear dcvanz, It is very important to our hotel that our guests feel comfortable and accommodated during their stays. We are pleased to know our staff was attentive to your needs, along with all the details and supplies needed for your Mid-winter Conference. I thank you for all of your feedback and for your business. I look forward to your... More 

usa
Top Contributor
61 reviews 61 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was expecting more when I stayed at the Holiday Inn. The room was very run down and the bathroom was a mess (toilet did not flush properly and the shower did not drain properly). Was just there for an overnight business stay and was happy to be leaving for sure! I was too tired to try complaining about these... More 

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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear emped0cles, I value your feedback and you taking the time to write a review about your stay with us. Whether positive or negative, we are thankful for your comments so that we can celebrate and/or improve in areas of need. I apologize for any inconveniences during your stay. I wish our hotel staff would have been notified of the... More 

Lausanne, Switzerland
Top Contributor
61 reviews 61 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel was clean and service was fine, but really dated. Claims to have been renovated in 2012, but could not have been much of a renovation. Same for conference and restaurant facilities. Noisy old heating seemed to push temps up 10 degrees before cycling off and room getting cold again. Location is good, but hotel needs some investment.

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IHGCare, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear LausanneWanderer, Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am glad to see that our hotel's location was convenient for your travel needs, and also your kind regards to our hotel staff members for the quality of service they were able to provide during your stay... More 

Springville, New York
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2015

Was fortunate to stay at the Holiday Inn on Rockside Road in Independence OH while traveling on business. Great place, Great rooms, and Great breakfast buffet. Haven't stayed at such a marvelous place in a long time while traveling on business, Very reasonable too! Tim M.

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Timothy M: Thank you for taking the time out of your busy day to review our hotel. I am extremely pleased to hear that you enjoyed your stay and that our hotel and staff exceeded your expectations. We hope you will give us another opportunity to service your hotel needs the next time you are in the Cleveland area. More 

1 review
2 of 5 stars Reviewed December 20, 2014

I booked this hotel because I had such a good experience with the holiday inn express in Streetsboro, and it was close to the airport....Boy was that a mistake. I booked a room with a King bed, when I checked in I was told that they only had two double beds, and things started going downhill from there. The room... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear BANGA O, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed December 18, 2014

Great business hotel. Decent hotel, good value for money. Not fancy but not shabby either. Have had some issues with dirty bathroom sink, no hot water once or twice but they are always happy to help. Restaurant staff very friendly. Bar/lounge is like a step back to the seventies. Please please implement self serve coffee/tea at breakfast.. Often waiting just... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear JoyFunWow: Thank you for your continued loyalty! We appreciate you taking the time out of your busy day to review our hotel. I apologize for some of the inconveniences that you've experienced in the past, but I am happy to hear that our staff took care of you. Thank you for your suggestion about the coffee/tea. I will definitely... More 

Chicago, Illinois
Top Contributor
112 reviews 112 reviews
96 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed November 11, 2014

I am *not* knocking the Holiday Inn "brand". Their newer product is really great. This hotel, however, doesn't even come close to their newer styles. What surprises me is some of the commentary here that this hotel is renovated. Maybe in the 80's but unless mauve and black have made a big style comeback, this place hasn't been renovated anytime... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you TravelMommy1 for taking the time to review our hotel. I'm sorry that we did not exceed your expectations. Our hotel has been renovated within the last 2 years and are in accordance with the new Holiday Inn brand product. All of our guest rooms and public areas are a neutral palette of greens, browns, ivory and beiges. We... More 

Senior Contributor
43 reviews 43 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 27, 2014 via mobile

I stayed from Sunday through Saturday morning. I was picked up at the airport by a very friendly driver. Use the courtesy phone in baggage claim to contact the hotel. It takes about 15 minutes for the shuttle to arrive. Upon checking in, you will be asked if you are a member of the rewards program. If so, you get... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Guest: Your review of your stay with us is very much appreciated. The reviews are one of the most valuable tools that we work with. I am very happy to hear that our van driver took great care of you and we are definitely conveniently located to Cleveland Hopkins airport. We are fortunate to have a number of restaurants... More 

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Additional Information about Holiday Inn Cleveland Independence

Address: 6001 Rockside Road, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland Independence 3*
Number of rooms: 364
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Also Known As:
Holiday Inn Cleveland Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Cleveland Independence Ohio

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