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Holiday Inn Cleveland Independence

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6001 Rockside Road, Independence, OH 44131
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1 room 1 guest
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Holiday Inn Cleveland Independence
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182 Reviews from our TripAdvisor Community

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Traveler rating
    35
    63
    42
    19
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
487 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It's a full service IHG property that is large. It wouldn't be my first pick and probably won't stay again. There is one plug in your room to use for charging. Unless you crawl or unplug something else. The place is dated but looked cleaner. IHG brand seems to struggle as a whole in this area.

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Travel46804, Thank you for taking the time to post your feedback about your recent stay. I apologize that our hotel was not able to exceed your expectations. I am extremely sorry you had trouble with electrical outlet. I will have my engineering team look into that right away and plan for a solution. I appreciate your bringing this matter... More 

Buffalo, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Terrible stay.... We arrived late, getting in at around 1am. 2 couples At that point while checking in the man at the front desk began the "sales pitch" on our room. He was telling us how small the double beds are and let he is taking care of us by putting us into a King room with pull out sofa.... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear bgcase, Thank you for leaving a review about your past experience. I apologize for your stay as this is not a normal stay and at all up to our standards. We will further look into this indecent and discuss with my staff and management and take the appropriate actions. I appreciate all of the feedback given so we can... More 

Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are looking for a lot of extras on property, maybe you would be happier with a fancier hotel. BUT, if you want a clean comfortable room, pleasant staff and a convenient location this is the place. The beds are extremely comfortable and the room was very clean. There is a night club that was hopping on Friday night... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear IMoody630, I thank you very much for writing a review about your recent stay. I am happy to find that your room was comfortable and clean, and that our hotel was able to exceed your expectations! It is great when a guest is able to take advantage of our full-service amenities such as our lounge and restaurant. I will... More 

Altoona, Wisconsin
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel, appears to be well maintained and/or recently renovated. Staff was friendly and efficient, property clean overall and well appointed. Room was properly cleaned with no odors, bathroom clean but a little on the small side, the vanity is angled to make space but it was well appointed and in good condition. In general it was a good place... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear 5startatse1starbudge, I am delighted you choose our hotel during your travels. I thank you for completing such a thorough review about your stay. I appreciate all of your comments so that I can review them with my staff and improve in any areas, as well as, continue to maintain all of the other positive things you had mentioned. I... More 

Buffalo, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 26, 2015

An older full service, very busy hotel. Aging in spots but the very attentive staff seems eager to please and sincere. Very good WiFi, AC, and Out back Steakhouse and Bonefish Grill are right across the parking lot. Coffee kiosk in the lobby was very handy.

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear jil1120, Thank you for staying at our Holiday Inn. Our staff appreciates your business and are always eager to make our guests' stay comfortable and enjoyable. I am glad our hotel offered all you needed at our location as well as nearby. I hope you choose our hotel again, when you are in the area. More 

Midwest
Level Contributor
144 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed July 26, 2015

Difficulties in getting our room key to work several times, including a lock change would have made this anniversary vacation/holiday a disaster but we had two great staff members who went out of their way to save it for us! We like the hotel's location, close enough to Cleveland to be convenient and far enough away to be comfortable. Will... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you Rae Ann P, for your review. I am proud of my staff who form your comments, went above and beyond to help you while you were here. I appreciate you leaving a review about your stay. I know I speak for the rest of our staff too, that we hope you return again soon! Thank you! More 

Minooka, Illinois
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 26, 2015

Hot breakfast buffet cold....who wants cold food? Told waitress did nothing about it. Went two days in a row thinking it would get better didn't. Convention food barely edible felt rushed and had to ask for something to drink.Wifi weak air conditioners noisy.

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Veronica R, I appreciate you taking the time to write a review about your recent stay with us. I apologize for the issues you have stated and I will most definitely share your comments to our staff so that we can improve. I am especially sorry for the service in our restaurant and I will address this issue. I... More 

Houston
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 17, 2015

Hotel was fine. Rooms good and clean. Ice machines on our floor didn't work over weekend. Large group in hotel but no where for them to get together so they lingered outside. Staff didn't greet us unless we greeted first. Good breakfast.

Was this review helpful? Yes 1
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you dhollier, for choosing our hotel while you were in the area. We are a very busy hotel, so I do apologize for the large group that was staying here as well, if they had inconvenienced you in any way. I appreciate your comments about our clean guest rooms, and the breakfast buffet. I will make sure to recognize... More 

New York City, New York
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 12, 2015

Last minute family road trip with family had us stop here when our scheduled hotel could not accommodate us. The rooms were clean with very basic amenities. Difficult to find spots to charge phones, tablets, and laptops. Only one lamp had an outlet and it wasn't by the bed. The staff is professional and quickly brought us a crib and... More 

Was this review helpful? Yes 1
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you Lise B, for your review and the recommendations for our property. Thank you for also recognizing my staff and their hospitality. I appreciate your business and hope you choose our hotel again for your future road trip. More 

Kenton, Ohio
1 review
5 of 5 stars Reviewed July 7, 2015

I was at this facility for 2 nights while attending a seminar also in the hotel. It was very clean and well attended by staff. I experienced no issues while there. Rooms were spacious and well lit. Meals were wonderful, sometimes too much.

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear robertaochier, I appreciate your comments about your recent two night stay. From your comments, it looks like our hotel staff and facilities answered all of your basic needs and then some! I will pass along your review to my staff. Thank you for choosing our Holiday Inn! More 

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