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Holiday Inn Cleveland Independence

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6001 Rockside Road, Independence, OH 44131
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Holiday Inn Cleveland Independence
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Holiday Inn Cleveland Independence
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179 Reviews from our TripAdvisor Community

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Traveler rating
    35
    62
    41
    19
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Altoona, Wisconsin
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel, appears to be well maintained and/or recently renovated. Staff was friendly and efficient, property clean overall and well appointed. Room was properly cleaned with no odors, bathroom clean but a little on the small side, the vanity is angled to make space but it was well appointed and in good condition. In general it was a good place... More 

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Buffalo, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

An older full service, very busy hotel. Aging in spots but the very attentive staff seems eager to please and sincere. Very good WiFi, AC, and Out back Steakhouse and Bonefish Grill are right across the parking lot. Coffee kiosk in the lobby was very handy.

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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear jil1120, Thank you for staying at our Holiday Inn. Our staff appreciates your business and are always eager to make our guests' stay comfortable and enjoyable. I am glad our hotel offered all you needed at our location as well as nearby. I hope you choose our hotel again, when you are in the area. More 

Midwest
Level Contributor
98 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Difficulties in getting our room key to work several times, including a lock change would have made this anniversary vacation/holiday a disaster but we had two great staff members who went out of their way to save it for us! We like the hotel's location, close enough to Cleveland to be convenient and far enough away to be comfortable. Will... More 

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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you Rae Ann P, for your review. I am proud of my staff who form your comments, went above and beyond to help you while you were here. I appreciate you leaving a review about your stay. I know I speak for the rest of our staff too, that we hope you return again soon! Thank you! More 

Minooka, Illinois
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hot breakfast buffet cold....who wants cold food? Told waitress did nothing about it. Went two days in a row thinking it would get better didn't. Convention food barely edible felt rushed and had to ask for something to drink.Wifi weak air conditioners noisy.

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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Veronica R, I appreciate you taking the time to write a review about your recent stay with us. I apologize for the issues you have stated and I will most definitely share your comments to our staff so that we can improve. I am especially sorry for the service in our restaurant and I will address this issue. I... More 

Houston
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was fine. Rooms good and clean. Ice machines on our floor didn't work over weekend. Large group in hotel but no where for them to get together so they lingered outside. Staff didn't greet us unless we greeted first. Good breakfast.

Was this review helpful? Yes 1
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you dhollier, for choosing our hotel while you were in the area. We are a very busy hotel, so I do apologize for the large group that was staying here as well, if they had inconvenienced you in any way. I appreciate your comments about our clean guest rooms, and the breakfast buffet. I will make sure to recognize... More 

New York City, New York
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Last minute family road trip with family had us stop here when our scheduled hotel could not accommodate us. The rooms were clean with very basic amenities. Difficult to find spots to charge phones, tablets, and laptops. Only one lamp had an outlet and it wasn't by the bed. The staff is professional and quickly brought us a crib and... More 

Was this review helpful? Yes 1
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you Lise B, for your review and the recommendations for our property. Thank you for also recognizing my staff and their hospitality. I appreciate your business and hope you choose our hotel again for your future road trip. More 

Kenton, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

I was at this facility for 2 nights while attending a seminar also in the hotel. It was very clean and well attended by staff. I experienced no issues while there. Rooms were spacious and well lit. Meals were wonderful, sometimes too much.

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear robertaochier, I appreciate your comments about your recent two night stay. From your comments, it looks like our hotel staff and facilities answered all of your basic needs and then some! I will pass along your review to my staff. Thank you for choosing our Holiday Inn! More 

Albuquerque, New Mexico
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Other than the flooded sewer back up in the carpet, the crazy bathroom set up, the inability to get into the pool, the stairs for the disabled fire escape the place was lovely. The general aspects of the hotel are great. Airport shuttle, easy access to the city - near the Cuyahoga national park, good food in the restaurant although... More 

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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear mmkhlava, Thank you for writing a review about your recent stay. I am sorry that your stay did not meet your expectations. Our hotel has several types of ADA rooms that are in compliance. The room type that you had booked did not have a roll in shower, though our hotel does offer rooms with access for a roll... More 

Alliston, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Came down with my sport team to the Cleveland Continental Cup and went through TEAMIN as the official team accommodation book agency. Select this hotel from the list of hotel due to the brand and the full hot breakfast that was included. The next morning all we got was continental breakfast which only included carbs. The worst type of breakfast... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear County_FC, I appreciate you taking the time to review your recent stay. I apologize for the inconveniences you had encountered during your weekend. With your confirmed group contract prior to your event, it was stated that the breakfast menu was planned as a continental breakfast with a hot item. This special breakfast was offered to you because of your... More 

Travelers are raving about these Independence hotels

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

On arrival to the hotel the check in was quick and staff was nice...and then we walked into the room. At first glance the room looked alright but the bathroom smelled like urine I did not see urine but the smell was bad. The bed was clean but when I moved the table to plug in my phone there were... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Lphillips01, Thank you for reviewing your past stay at our hotel. I am terribly sorry to hear that you had a less than pleasant experience during your visit. I assure you I will discuss the issues with our Executive Housekeeper and staff to make sure it would not happen again. What you have described is not one of our... More 

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