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Holiday Inn Cleveland Independence

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6001 Rockside Road, Independence, OH 44131
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Holiday Inn Cleveland Independence
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Holiday Inn Cleveland Independence
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156 reviews from our community

Traveler rating
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    54
    33
    18
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26
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12
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salem, Oregon
Top Contributor
61 reviews 61 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Not from the area but attended a meeting here and spent 1 night. As good as any Holiday Inn I've stayed at. Nice, large property and as a Platinum Member I liked the Executive floor with its own small lounge. Rooms average with noisy heating units. I have never understood why hotels wont update these things to something quieter. I... More 

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Tewksbury, Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

GM is rude and abrasive; never was told about a 30 day cancellation policy and they billed me for one nights room and tax. Confirmation said I had 24 hours to cancel; when I tried to get this resolved, GM and Front Desk Staff were unsympathetic and refused to budge. GM said he would cancel the reservation and charge me... More 

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Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Made a reservation in NOVEMBER for an event in April. Received a confirmation with the usual one night charge if not canceled by 6 pm day of arrival. I like to always know the policy when scheduling. All of a sudden today, we are informed that they will charge our credit cards more than a month before. VERY bad business... More 

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Richmond, Virginia
Contributor
20 reviews 20 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This stay was a very conflicting one because of course the hotel is beautiful and looks newly refurbished, however the experience was lacking. From the moment we walked in, the "awe factor" was lost. There are no smoking signs everywhere but the halls smelled like smoke. The room smelled like whomever stayed last, there was no microwave or fridge and... More 

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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear MrsAndersen, I appreciate you taking the time to complete a review about your recent stay. I apologize for any inconveniences you have mentioned and assure you they are being addressed with all departments. As you commented, our hotel is newly renovated and we are continuing our improvements in our pool area. I am sorry, that it was closed during... More 

Red Bank, New Jersey
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is in great shape. The staff ia very accommodating. Beds are comfortable; rooms are clean. The WiFi is horrible! Thought to sign in, get kicked off every few minutes. The restaurant is very good and quite reasonable. The bar/longue is really hoppin' with a band and a lively crowd.

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Gary S, Thank you for taking the time to review your recent stay with us. I am very sorry to hear you had problems with staying connected to the wireless internet. We do have access to a wireless support team that is available 24/7 to assist with any issues and they can pinpoint the issue and then correct it.... More 

Louisville, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel. I found the staff to be very friendly. Excellent bar and dining area. Had a live band the night I was there. The hallways had a funky smell and my room was a typical room. Nothing really blows you away. The bed sheets had a tear in them. But they took care of it.... More 

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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear AJ G, Thank you for your valuable feedback about your recent stay with us. Our staff appreciates the comments about their friendly personalities and their quick service to amend any issues. Your overall guest satisfaction of your hotel stay is what is the most important to us. I am happy to find you enjoyed our full service amenities such... More 

Senior Contributor
46 reviews 46 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 5 weeks ago

This is my first day of a week long stay and I am ready to leave. Breakfast was awful. Scrambled egg soup, and didn't want anything thing else if I couldn't have eggs. So $10 for a bowl of cereal and a yogurt. Saw the hostess look at the eggs, shake her head and walked off laughing with a server.... More 

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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear joelc63, I am very sorry to hear that your first day with us was less than satisfying. I wish that any issues were brought to my attention or to one of our managers on duty, while you were staying with us so that we could have corrected them. I thank you for your feedback, as it is valuable for... More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2015

A step above. Not your typical Holiday Inn. The whole experience was just great. Staff, cleanliness and service were excellent. Jeanette, John Paul and Winston and Louis gave that personal touch. Treat yourself to this gem.

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Maggie M, Thank you for your comments about your Holiday Inn experience and our staff members! Our staff is what makes our hotel- as you said "A jewel in the crown!" I appreciate your business and hope to have you at our hotel again soon! More 

Randolph, Ohio
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 10, 2015

The VFW and Ladies Auxiliary Ohio Mid-winter Conference took place at this hotel. The meetings took place in the ballroom. The 12 district hospitality rooms were on two floors in the rear section of the hotel. The staff was very attentive to those rooms, clearing trash, bringing ice when needed, etc. I stayed in a king room which is nice... More 

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Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear dcvanz, It is very important to our hotel that our guests feel comfortable and accommodated during their stays. We are pleased to know our staff was attentive to your needs, along with all the details and supplies needed for your Mid-winter Conference. I thank you for all of your feedback and for your business. I look forward to your... More 

usa
Top Contributor
61 reviews 61 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 9, 2015

I was expecting more when I stayed at the Holiday Inn. The room was very run down and the bathroom was a mess (toilet did not flush properly and the shower did not drain properly). Was just there for an overnight business stay and was happy to be leaving for sure! I was too tired to try complaining about these... More 

Was this review helpful? Yes
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear emped0cles, I value your feedback and you taking the time to write a review about your stay with us. Whether positive or negative, we are thankful for your comments so that we can celebrate and/or improve in areas of need. I apologize for any inconveniences during your stay. I wish our hotel staff would have been notified of the... More 

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