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DoubleTree by Hilton Hotel Cleveland-Independence

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6200 Quarry Lane, Independence, OH 44131
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DoubleTree by Hilton Hotel Cleveland-Independence
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DoubleTree by Hilton Hotel Cleveland-Independence
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535 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Otisville, New York
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed today NEW

I usually stay at the Hyatt Place, (my first choice), but this was a last minute trip and the Hyatt was booked solid. My stay at Double tree was just OK. The room was clean and comfortable, but I didn't like the set up. The staff was friendly and accommodating. I have stayed at Double Tree hotels in other locations... More 

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Leominster, Massachusetts
Level Contributor
159 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As a Hilton Diamond member, I’ve stayed at many Hilton hotels and although this one was nice it wasn’t at the same level as other DoubleTree hotels. It has a great location (near the interstate, not far from Cleveland, close to many nice restaurants). The room was clean and spacious with comfortable beds and a small refrigerator and microwave. The... More 

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Stephen P, Front Office Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this review

Dear sdavi, Thank you for taking the time out of your day to review our hotel. We appreciate the kind words about the cleanliness of the property as well of the amenities in the room that we do offer our guests. I am sorry that you didn't feel that overall the hotel in your opinion was not a DoubleTree. Currently... More 

Independence, United States
1 review
2 of 5 stars Reviewed 1 week ago

Pathetic internet, bathroom door wouldn't close, no hooks/shelves in bathroom for towels/rags, no basic hotel info in room, outdated TV interface, overpriced for the experience! Comfortable bed, roomy, easy access, pleasant staff.

Review collected in partnership with DoubleTree by Hilton

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Bedford, United Kingdom
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is conveniently located near the Interstate but some miles outside of Cleveland. The rooms are equipped as you would expect of a hotel of this quality complete with small refrigerator, microwave and safe. It is not a high-rise development and does cater for modest size conventions and meetings, though these should not intrude.

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Stephen P, Front Office Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this review

Dear 380Roger, Thank you for taking the time for reviewing our hotel here on TripAdvisor and giving your stay a "4". Thank you for the overall positive comments about your stay. I am happy that you enjoyed all of the amenities that we offer in our rooms for our valuable guests. Should your travels bring you back to Cleveland we... More 

Sandusky, United States
1 review
5 of 5 stars Reviewed 1 week ago

All facilities were clean and staff were friendly. My hotel and conference experience was great. My room rate was adjusted for the conference which I forgot to do when booking trip. Manager friendly and sincere. I would stay at Doubletree/Hilton again.

Review collected in partnership with DoubleTree by Hilton

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Stephen P, Front Office Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this review

Dear Marla L, Thank you for taking the time to review our hotel here on TripAdvisor and giving your stay a "5" rating. I am happy that we were able to adjust your rate to the rate that everyone else that was attending the conference was being charged. Should travels bring you back to Cleveland we would enjoy hosting you... More 

Williamsville, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Selected this hotel because this was also the location of the conference I was attending. Comfortable stay clean and nicely located near restaurants, drug store, etc. There was remodeling on my floor (I saw that when I went to the ice machine) but I never heard any type of noise. It was a very nice stay.

Review collected in partnership with DoubleTree by Hilton

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Stephen P, Front Office Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this review

Dear Jennifer M. Thank you for taking the time to review our hotel here on TripAdvisor and giving your stay 5 star rating. Thank you for the wonderful words about the cleanliness of the property. Thank you for noting that while yes we are going through renovations of our rooms you didn't hear any noise pertaining to said renovations and... More 

1 review
2 of 5 stars Reviewed 1 week ago

If you have stayed at a DoubleTree before don't think this hotel is a DoubleTree. It is in name only, it is run down, the beds are not comfortable. The linens and towels are definitely not the standard of a DoubleTree Hotel.

Review collected in partnership with DoubleTree by Hilton

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Stony Brook
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This property is definitely not up to my past experiences with Double Tree hotels. I’ll start with the positives and then cover the problems. The bed was reasonably comfortable, staff are friendly, two bottles of water per day are provided for free, and there is an indoor/outdoor pool. Now for the negatives. The room was poorly-lit, and the bathroom had... More 

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San Francisco
Level Contributor
125 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
2 of 5 stars Reviewed 3 weeks ago

At first we were delighted. A good value for a nice hotel with a pool and central to all we wanted to do in the Cleveland area. Check-in was easy, plenty of free parking, Winking Lizard sports pub w/patio dining right across the street. Even a newly remodeled room, patio doors pool-side. But...the pool was dirty. All three days we... More 

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Peter D, General Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this review

Thank you so much for commenting our newly remodeled pool side guest room. I apologize for the guest's who were smoking in the pool area, but I can assure you it was not employees of the hotel. We have instructed our team to watch for smokers in the pool area, and let them know that smoking is prohibited in our... More 

ohio
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Disappointed. As a diamond member expected decent room. As soon as opened door the musty smell was overwhelming. Bed average comfort. Breakfast good . Hotel in need of updates and cleaning. Not a typical Hilton stay

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Stephen P, Front Office Manager at DoubleTree by Hilton Hotel Cleveland-Independence, responded to this review

Dear shopperlkg, Thank you for taking the time to review our hotel. I am sorry that you didn't feel that your stay was up to Hilton standards. We are currently going through a renovation and when all is said and done our rooms will be up to standards and more comfortable for our valued guests. Please contact me directly at... More 

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