We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 12 Independence hotels

Embassy Suites Hotel Cleveland-Rockside

3.5 of 5 Hotel   |   5800 Rockside Woods Boulevard, Independence, OH 44131
Hotel deals
Hotel website
Hotel amenities
Special Offer
Rock & Roll HOF Package
Embassy Suites Hotel Cleveland-Rockside
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Embassy Suites Hotel Cleveland-Rockside to your Saves list
Ranked #5 of 12 Hotels in Independence
A recent review
5 of 5 stars Reviewed December 8, 2013
Timmie K Oak Hill
Write a Review

480 reviews from our community

Traveler rating
    172
    157
    70
    56
    25
See reviews for
169
64
16
149
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (480)
  • Mar-May only
    (86)
  • Jun-Aug only
    (188)
  • Sep-Nov only
    (122)
  • Dec-Feb only
    (84)
All months
There are newer reviews for Embassy Suites Hotel Cleveland-Rockside
See the most recent reviews
Oak Hill
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 8, 2013

Close to malls and places to eat. Really quiet and peaceful. Great reception that evening and breakfast was great the next morning. Very helpful staff. Really easy to get to Cleveland Clinic from the hotel, never got lost.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you for taking the time to give us some feedback regarding your stay. My staff will be very pleased they you enjoyed your stay with us. We all look forward to servicing you again soon. More

Charleston, WV
Top Contributor
117 reviews 117 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 3, 2013

We stayed here over Thanksgiving while visiting family in the Cleveland area. The place was nice, although it was over-run by a youth football and wrestling tournament. We were able to close our bedroom door which helped keep down the noise. The breakfast was very good and worth it. The pool was nice-sized and warm. The hotel, overall, was clean.... More

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you so much for taking the time to share your experience with us. My staff will be very pleased to hear that they were able to exceed your expectations. We know there are alot of choices when traveling to the Cleveland/ Independence area and we want to continue being your first choice. We look forward to your next visit... More

Chicago, United States
1 review
4 of 5 stars Reviewed December 3, 2013

The Embassy Suites was my favorite hotel in US, but not anymore. For us, the Embassy Suites provides good enough service, rooms…, but no free internet. This time, during 2013 thanksgiving I was very happy to have chance to taste another suites hotel and found they have free internet. So if I have choice I will choose that hotel first... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

It sounds like we did everything right except for the free internet. We try and stay competitive with the surrounding full service properties. I know if you would had let us know what a negative impact something like free interent would have had on your overall impression of our hotel I know any one of my service ambassadors would have... More

Burlington
Contributor
13 reviews 13 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 3, 2013

Stayed at the hotel for work again, and as usual a great relaxing experience. The hotel has everything you can need at a great price. The staff are very friendly and the checkin and out is sooo fast!.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you for taking the time to give us some feedback regarding your stay. My staff will be very pleased they you enjoyed your stay with us. We all look forward to servicing you again soon. More

Franklin, Ohio
1 review
3 of 5 stars Reviewed December 2, 2013

This was our second stay here. The first time was great, the second, a disaster. There were some children's hockey and football tournaments in the area and the hotel was overrun with children who badly needed some parental guidance. Now I know this is not necessarily the hotels fault, and this is parentally responsibility, but there has got to be... More

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Truly sorry to hear about your experience. It is difficult even with the extra security we put on for these sports weekends that other guest and there kids end up having a negative impact on other guest's stay. We try not to police our guest because anytime you have to do that hospitality is removed. I know we can do... More

Indianapolis, In, United States
1 review
4 of 5 stars Reviewed December 2, 2013

Great presentation. Beautiful building. Staff is willing to work with you to accommodate problems. There seems to be an underlying concern about money. Its like alacart. Fees that other hotels in the chain don't use. The overall experience was good, but it seems that the staff was constrained by mgmt priority of maximum profit. This is my third stay here... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you so much for the great feedback. My staff will be very pleased to hear we were able to exceed your expectations. Not sure what you mean regarding fees and profit. All of the fees we charge are standard with the brand and more importantly are competitive with the surround full service hotels. We look forward to servicing you... More

Delray Beach, Florida
Top Contributor
65 reviews 65 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 1, 2013

First let me say, we only stay in Embassy Suites if there is no other reasonable option. Over the years this brand has deteriorated. Having said that, we had low expectations for our stay Thanksgiving week. To our surprise, the hotel was ok. The staff was exceptionally nice, friendly and helpful. Our room was clean, although screaming for a face... More

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I am glad to hear that your overall impression was a good one. We are up for a renovation and we look forward to see what our new rooms are going to look like. The main thing is old is old but clean is clean and that is what we truly focus on here. We ensure that all of the... More

Buffalo, New York
Top Contributor
165 reviews 165 reviews
25 hotel reviews
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed November 30, 2013 via mobile

So I stayed in this hotel one night to take my wife to the pink concert. First I will note the check in process was very good the front desk gentleman was great. From that point on the stay was awful. When going to the elevator we were solicited by these clowns from the pyramid scheme acn. Upon entering our... More

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Truly sorry to hear about your experience. It sounds like it started off well but really went down hill after that first encounter. It is difficult even with the extra security we put on that other guest and there kids end up having a negative impact on other guest's stay. We try not to police our guest because anytime you... More

Pittsburgh, United States
1 review
3 of 5 stars Reviewed November 29, 2013

Nice room. Clean. Nice location. Kinda noisy in the room from the atrium. Kids enjoyed the pool. Other than the omelet station, the breakfast was well below Embassy Suites standards. If I have to go back to Cleveland, I'd likely return.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you for taking the time to give us some feedback. I am happy to hear you enjoyed our hotel. I am sorry to hear about your dissatifaction with our Compliementary Breakfast. THis is usually one of the highlights when guest comment about there stay with us. I will be sure to pass on your comments to my Executive Chef.... More

Wakefield, United States
1 review
5 of 5 stars Reviewed November 28, 2013

Typical Embassy Suites: Great! On a Business trip having the extra room of suite reduces the stress of the trip. Complementary breakfast buffet perfect for business trip: in/out quick -- no waiting for tables / waitresses, etc. Eat what you want.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you so much for the great feedback. My staff will be very pleased to hear we were able to exceed your expectations. We look forward to servicing you again soon. More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Embassy Suites Hotel Cleveland-Rockside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Hotel Cleveland-Rockside

Address: 5800 Rockside Woods Boulevard, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Cleveland-Rockside 3.5*
Number of rooms: 271
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, BookIt.com, Cheap Tickets, Orbitz, Hilton Hotels, Despegar.com, TripOnline SA, Hotels.com, Odigeo, Venere and Tingo so you can book your Embassy Suites Hotel Cleveland-Rockside reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites Hotel Cleveland-Rockside Independence, Ohio

101 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (57)
Viewed
Room/suite (19)
Viewed
Bathroom (2)
Viewed
View from room (1)
Viewed
Dining (1)
Viewed
Hotel & grounds (10)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Pool/beach area (3)
Viewed
Bathroom (3)
Viewed
Room/suite (14)
Viewed
Business center/function rooms (6)
Viewed
Dining (4)
Viewed
Hotel & grounds (5)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay