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Embassy Suites by Hilton Cleveland-Rockside

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5800 Rockside Woods Boulevard, Independence, OH 44131
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1 room 1 guest
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Embassy Suites by Hilton Cleveland-Rockside
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617 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Markham, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This location has better breakfast than other Embassy Suites! We checked in Aug 25t and left the 28th. There is a custom omellette station but the cook is not very chirpy. She replaced a fellow cooker named Stan, who is not there anymore. Stan was a jolly guy and used to cook omellette to perfection. We find this new cook... More 

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Wausau, Wisconsin
Level Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We chose this location because we planned to visit Cuyahoga Valley National Park, and ride the train, CVSR. It was a perfect launching spot for both. As usual, we enjoyed the amenities offered by Embassy, with the nice breakfast and evening reception. Our suite was up to the standards we expect from Embassy. We used e check in, which was... More 

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Ed S, General Manager at Embassy Suites by Hilton Cleveland-Rockside, responded to this review

Sounds like you had a great stay with us here at the Embassy Suites Cleveland Rockside. I am happy to hear you and your family enjoyed everything we had to offer from the complimentary happy hour to the free full service breakfast buffet. We look forward to servicing you again soon. More 

charleston, United States
1 review
3 of 5 stars Reviewed 1 week ago

Stay away from Embassy Suites on the weekends. The last 5-6 times that I have stayed at Embassy Suites, there have been large family reunions that are very loud and spend the entire weekend in the lobby and atrium areas. This particular Embassy Suites has smoking rooms right next to non-Smoking rooms. However they don't let you know this when... More 

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites by Hilton Cleveland-Rockside, responded to this review

I appreciate you sharing your most recent stay with us. On the weekends we are truly a family destination. With our open lobby we become a perfect destination for family to reunite. I am sorry that these interaction had a negative effect on your stay with us. Regarding our smoking rooms. We hope to be entirely non-smoking once we renovate... More 

Greenburgh, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean and quiet hotel. Sizeable rooms, EXCELLENT free, cooked-to-order omelettes in the morning. The only thing was that my non-smoking room had a lingering stinky smell of cigarettes. Every employee that I encountered was kind and helpful.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites by Hilton Cleveland-Rockside, responded to this review

Customer service is the foundation of any hotel experience. I am happy that you felt the Hilton touch while encounter my staff. I be sure to read this letter in my next all employee meeting. They will be happy to hear that their efforts were noticed. Look forward to servicing you again soon. More 

Mt.Cobb PA
Level Contributor
116 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 1 week ago

Let's keep it somewhat short and sweet and break it down to 3 categories. 1.Positives: Great custom made breakfasts with 2 cooks available to make the omelettes. Choose what ingredients and amount of them and give them to the cook. 2. Negatives: No blender at the bar thus no frozen mixed drinks available at this alleged high end hotel. (The... More 

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Ed S, General Manager at Embassy Suites by Hilton Cleveland-Rockside, responded to this review

I appreciate the feedback. Thank you for recognizing our clean rooms and helpful staff. I will also pass on your comment to my omelet cooks. I am sorry about the blender situation. I know we have one since I have helped out at the bar making Pina Coladas. I will look into why it wasn't available during your stay. I... More 

Clewiston, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

One of the worst experiences in a hotel I have had for years. They had a very large group staying here that were rude and pretty much took over hotel. They were hanging around outside all night drinking and making rude comments to women walking by. This is not exceptional at any hotel. This is my last stay here ever... More 

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites by Hilton Cleveland-Rockside, responded to this review

I appreciate you taking the time to share your experience with us. The weekend you are mentioning was an associate group that we have had here for years. They are good partners with us and they do a lot for unfortunately family in the Cleveland area. They shouldn't be hanging out and making comments that are inappropriate. I will discuss... More 

Independence, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel with complimentary happy hour and snacks! The bartender Janet was a delight & was very attentive. We stayed for dinner toowhich was surprisingly really good for a hotel! Our waitress Tiehl was awesome.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites by Hilton Cleveland-Rockside, responded to this review

Wow! I can't wait to give Janet and Tiehl a big high five. My restaurant team is very seasoned and have been known for there consistently great customer service. Thank you for recognizing them. I will be sure to read this comment in my next all employee meeting. I appreciate you staying at the Embassy Suites Cleveland Rockside. More 

Salt Lake City, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel staff was friendly as expected at a Hilton chain, but the hallway carpet on the way to my room made me want to turn around and find another place to stay. I feel this cleanliness factor causes this facility to fall below the Standard expectations within the Embassy Suites Chain.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites by Hilton Cleveland-Rockside, responded to this review

I would agree the carpet is definitely showing it's age. We try to do our part of keeping it vacuumed and spot free. I have mentioned on a few more recent posts that our design team were here about a month ago and are working on the plans for renovation. We are looking forward to seeing what our new rooms,... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

I have to first say I have never written a review before but felt it warranted as I have never been so disappointed. This our second stay at this hotel and our first experience was great. This time not so much. Room was dirty, toilet not cleaned and I'm being polite. Finally cleaned after complaining 2x's. Dentures found behind the... More 

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites by Hilton Cleveland-Rockside, responded to this review

I appreciate your taking the time to give me some feedback. Cleanliness is the basic standard expected by any guest and it seems we feel short of the Hilton promise. I have been able to research your room and will be addressing the issue personally. Thank you again for your feedback. More 

Mansfield, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Staff at this hotel on this trip... really had no sense of customer service. We have stayed at this hotel 2x per year for the last 3 years and have always enjoyed. this time we could not get waited on in restaurant and ended up going elsewhere for dinner after waiting almost 30 minutes... finding an employee to assist you... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites by Hilton Cleveland-Rockside, responded to this review

Very surprised to hear about this service encounter. We have a very season team in the restaurant and they are usually spot on when it comes to customer service. I have passed on your notes to my Restaurant Manager and will be addressing the issue personally. Thanks again for the feedback. More 

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