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Embassy Suites by Hilton Cleveland-Rockside

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5800 Rockside Woods Boulevard, Independence, OH 44131
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Embassy Suites by Hilton Cleveland-Rockside
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Embassy Suites by Hilton Cleveland-Rockside
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575 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (575)
  • Mar-May only
    (126)
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    (208)
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  • Dec-Feb only
    (114)
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Memphis, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Even non-smoking rooms have a lingering smokiness to them. They've been cleaned but not re-done. Hotel hosts MANY big groups and weddings and is not staffed sufficiently to handle the surge of check-in's and outs, or breakfast area demand.

Review collected in partnership with Embassy Suites Hotels

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Evansville, Indiana
Level Contributor
11 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The room was fairly clean, but had to ask for more towels. The breakfast was very good on Saturday, but scaled down and not very good on Sunday. Bacon was hardly cooked, if you like raw bacon, this is for you. On Saturday it was nice and crisp. The lady taking drink orders at the Captains Reception was a bit... More 

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Grove City, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

My husband and I took 5 of our children to this Embassy Suites because we had such a wonderful stay early this year in a location in Tennessee. Unfortunately this location was not nearly as nice. The pool was cloudy and dirty, the suites were so much smaller and not updated. The staff was accommodating-but over all not what we... More 

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United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel was pretty standard for an Embacy Suites. Overall pretty clean, friendly staff, good breakfast. My only Complaint was that the Wifi was not free. It was close to everywhere that we wanted to go.

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State College, PA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Good hotel. Courteous helpful staff. Spacious hotel with 8 floors and large lobby area. Stayed 2 days to attend a wedding in the nearby area. Typical of Embassy Suites a manager's evening reception and complimentary breakfast with good choices of food. The location is excellent, right near intersection of two major expressways but far away enough to not be bothered... More 

Review collected in partnership with Embassy Suites Hotels

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Maryland
Level Contributor
149 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a second stay due its convenient location near family, but will be our last. Large atrium amplifies noise. The king suite forces the third person onto an uncomfortable sofa bed. Room cleaned but towels not replaced and had to make a call. Decent quality toiletries but no soap dish or shower cap. Breakfast served in the atrium filled... More 

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Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed on a Saturday night. Check in easy and front desk friendly. Hotel room comfortable and the suites are always good with family. Hotel was busy but not noisy at night. Always appreciate the included breakfast. Solid experience, not the most modern, but a good choice

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lake worth, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

Old Pillows, terrible, thin and crumbled. Pillow cases and linen smelled not fresh and moldy. Changed twice problem persisted. I think storage is the problem. Room and hallways were not vacuumed adequately, left over small candy sacs in the hallways and under beds. Where is the House keeping Supervisor? On check-in day, in the morning , It seemed like there... More 

Review collected in partnership with Embassy Suites Hotels

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Austin, United States
1 review
2 of 5 stars Reviewed 1 week ago

This place is old, poorly maintained and dirty. Layers of dust in the rooms. My air broke down continually every day. I woke up sweating at night. The house mechanic stated they were having problems with it last week, but they still put me in this room. I responded to an email follow up from the manager who checked the... More 

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Port Orange, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel was for the most part clean. The facility shows its age, just could use some fresh paint and updating. Just had small repairs that need to be made in the rooms. The courtyard is unimpressive while riding the elevators. It could use some updating. The evening Managers Welcome in the lounge was nice. The staff was friendly and courteous.... More 

Review collected in partnership with Embassy Suites Hotels

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