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All 12 Independence hotels

Embassy Suites Hotel Cleveland-Rockside

3.5 of 5 Hotel   |   5800 Rockside Woods Boulevard, Independence, OH 44131
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419 people have reviewed this hotel

Traveler rating
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    57
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Marion, Ohio
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Not what we expected or even where we booked our reservation, but we decided to give it a try. The room smelled bad, not a very clean hotel, check in was horrible. Luckily, we were able to leave and stay at another Embassy in Beechwood!!!

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

I think they need to fix manager special. ..very bad people from wedding party in section were manager special is...feeling mistreated. ...shame on u Embassy other then that is was okay. ..Think they have to much going on in one area.

Was this review helpful? Yes 1
Owosso, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed for a couple of night while in town for business. Room was huge, felt like a small apartment. 2 TV's, pretty cool although there was only one of me. Bed was very comfortable, and room was overall very quiet, I appreciate that immensely. Breakfast was great. Made to order omelette bar would be visited every day if I had... More

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Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

If you only desire largess breakfasts this is the place to stay. If you have any other needs or desires stay anywhere else but here. Unlike the majority of present day hotels charging these rates this hotel tacks on an additional $12.95 per day for internet. The pull out sofa bed was not made up and there were not any... More

Was this review helpful? Yes 1
San Antonio
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I stayed at this venue, as part of a group of 125 people, for almost a week and although the rooms were very comfortable, the housekeeping staff did not do a good job, at all! All the personnel in the hotel were always very pleasant and congenial but the carpeting in our room, upon check in, was... More

Was this review helpful? Yes 1
Portland, Oregon
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel had a very comfortable bed, the hot breakfast buffet each morning (included in the price) was wonderful! I would stay here again just for that. I had to leave one day after putting clothes in the dryer and asked the hotel desk clerk to get my clothes out of the dryer and put in my room while I... More

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Top Contributor
61 reviews 61 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

Not a good stay here. Very slow at check in. Person greeting was however very pleasant. I stay on the premium floor so expectation is at least equal to higher. No drinks or snacks available. Machine broken. Room was not impressive. I discovered in the morning that I had no towels. A work peer mentioned he had no soap. Ridiculous.... More

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Port Matilda, Pennsylvania
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Got this room on a spur of the moment. It was an excellent room. Large spacious rooms and bathroom. Excellent hot breakfast. The receptionist was extremely helpful. This was one of the best stays I have ever had. Would gladly stay here again.

Was this review helpful? Yes 1
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thanks so much for taking the time give us feedback. I am very pleased to hear that we have exceeded your expectations. My staff and I at Embassy Suites Rockside Independence look forward to servicing you again soon. More

Madison, Wisconsin
1 review
4 of 5 stars Reviewed 1 week ago

I love Embassy suites because of their breakfast, always great, plenty of food choices and pleasant staff. The accommodations are great, with the extra room it helps a family from tripping over each other. This Embassy was great. The noise level at night was loud, especially near the elevator. A great layover hotel for someone traveling to Niagara Falls from... More

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you so much for taking the time to share your experience with us. My staff here at Embassy Suites Cleveland Rockside will be very pleased to hear that they were able to exceed your expectations. We know there are a lot of choices when traveling to the Cleveland/ Independence area and we want to continue being your first choice.... More

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Great place to stay for business or on a family getaway! Convenient to downtown Cleveland without being downtown. The in-house restaurant is a bit pricy for what you get, but there are many other food choices nearby.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thanks so much for taking the time give us feedback. I am very pleased to hear that we have exceeded your expectations. My staff and I at Embassy Suites Rockside Independence look forward to servicing you again soon. More

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Additional Information about Embassy Suites Hotel Cleveland-Rockside

Address: 5800 Rockside Woods Boulevard, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Cleveland-Rockside 3.5*
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites Hotel Cleveland-Rockside Independence, Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Business Hotel in Independence
Hotel Class
Number of rooms
271

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