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Embassy Suites Hotel Cleveland-Rockside

3.5 of 5
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5800 Rockside Woods Boulevard, Independence, OH 44131
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Embassy Suites Hotel Cleveland-Rockside
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Ranked #7 of 12 Hotels in Independence
A recent review
4 of 5 stars reviewed 6 days ago
Gregg M Cleveland, Ohio
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543 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Ohio
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here on a very busy Friday night. Despite all of the demands placed on them, the staff kept up with Guest needs very well. A large food show co-opted the atrium lobby, making it unavailable to the general public. Disappointing. Many families were staying for a basketball tournament, which added a high-energy vibe. The complementary breakfast is awesome.... More 

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Cincinnati, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The lobby is large and beautiful with a pool, 24 hour fitness center, bar and more. The prices are extremely affordable for the suite you get, equipped with most kitchen necessities, a living area, bathroom and bedroom. Staff was kind and helpful, and complimentary breakfast was among the best I've ever had. So much selection and cooked perfectly.

Review collected in partnership with Embassy Suites Hotels

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Contributor
14 reviews 14 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't know if this hotel simply gets the abuse of families packing in a half dozen people per room however it's simply getting old and tired. The furniture in the rooms and in the main sections of the hotel are just getting worn out. On the other hand, the staff is extremely pleasant and check in was a very... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

Great hotel with experienced staff. Our family stayed and took advantage of a stay at home vacation. Great area. Close to the highway and good restaurants. If you are planning a trip to the Cleveland area I highly recommend this hotel

Review collected in partnership with Embassy Suites Hotels

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Grand Rapids, Michigan, USA
Top Contributor
260 reviews 260 reviews
76 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Exactly what you would expect from a typical Embassy Suites: spacious, clean rooms, great cooked to order breakfast, and friendly staff. Only two small issues with hotel: one spot with three elevators for entire property, so we often had to wait, and rooms are starting to show some wear and tear. Overall would recommend and revisit this hotel.

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We went here after we had to leave a neighboring hotel which I refused to stay at. I felt so much better as soon as I walked in. The staff were wonderful in getting a room for us with no reservations and were awesome throughout our 3 night stay. Breakfast, happy hour, exercise room, pool, lobby and rooms were awesome.... More 

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Friendswood, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

My husband, son and I stayed at this hotel over Easter weekend. We were in town for my other son's wedding. Staff were very friendly and courteous, the room was nice, and the free breakfast was delicious, but it was hard to get past the noise level in the hotel. There was some kind of youth bowling league visiting with... More 

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HIGHLAND, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The entire experience was great, we were helped by Darrell at the front desk when we check in and he was extremely nice and helpful. Enjoyed the cocktail hour and breakfast in the morning. Very clean facilities and a very hospitable staff. I will be attending this hotel again for sure, great overall experience.

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Sounds like you were able to truly enjoy the three pillars that make Embassy Suites Cleveland Rockside one of the best hotel choices. Free full breakfast, Complimentary drinks and two rooms suite. Darrell is amazing at what he does and as you scroll down in Trip Advisor you will see that others have been positively effected by Darrell. He is... More 

st. louis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent service, great staff, clean rooms. Breakfast was amazing! Lobby was clean and bright. I really enjoyed my time there, knowing my company will send me there again makes it a little easier to be out of town.

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Always love having our hotel be everyone's home away from home. Travel can be nerve-racking but staying at hotel where you get more space and more included in your rate can put you at ease. You will see that the next time you stay my staff will remember your name and what you like and then you will feel like... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel is gorgeous, the rooms are great, the service is excellent, and the staff are wonderful! Not to mention, the breakfast included with your stay is delicious (custom omelettes, anyone?). It's conveniently located, just a short drive to downtown Cleveland, and has a variety of sit-down restaurants within 10 minutes' walking distance. Definitely and highly recommended!

Was this review helpful? Yes 1
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

WOW! So happy to hear about your great experience at the Embassy Suites Cleveland Rockside. Nothing like starting your day off with a freshly made omelet that is cooked right in front of you to your liking. Thank you for sharing your experience and we look forward to having you staying with us again soon. More 

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