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Embassy Suites Hotel Cleveland-Rockside

3.5 of 5
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5800 Rockside Woods Boulevard, Independence, OH 44131
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Embassy Suites Hotel Cleveland-Rockside
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Ranked #7 of 12 Hotels in Independence
A recent review
5 of 5 stars reviewed 2 days ago
Jessie K Columbus, United States
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbus, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff was very helpful and friendly. The room/suite was clean and spacious. The complimentary breakfast was extensive and delicious. The area was convenient with many restaurants near by. We would definitely stay here again.

Review collected in partnership with Embassy Suites Hotels

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a very nice stay here. Nice size rooms with sitting rooms, fridge, microwave etc. I was a bit worried about noise as there were a lot of kids in the hotel but had a wonderful night sleep in a comfortable bed. The staff here are friendly and helpful. Pool and whirlpool clean and comfortable.

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Louisville, Kentucky
Contributor
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

As a Hilton Honors Diamond member I stay in Hilton properties very often. While the room and the property itself were up to my standards, I did feel as though they were a little understaffed. Long lines at the front desk, and frustration in the voices and actions of those staff when you finally reached the desk. The hotel did... More 

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you so much for taking the time to share your experience with me. I know where you are coming from. Accommodations can be great but if the staff look like they have just ran a marathon the stay can seem less than special. There no excuse just a situation where we were understaffed. I since apologize for this situation.... More 

Ellicott City, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Well maintained facilities and entire staff went out of their ay to ensure everyone had a great experience. Large comfortable suites and great full breakfast for the early riser. Loved the personal chef for omelets of my choosing.

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

WOW! Sounds like you had a great stay. I truly love it when an omelet is prepared to my liking. I will be sure to share your great experience that you had with my staff. They will be thrilled that the Embassy Suites Cleveland Rockside staff was able to exceed your expectations. Look forward to your next stay with us. More 

Canton, United States
1 review
5 of 5 stars Reviewed 1 week ago

Suite is perfect for multiple night business meeting...I recommend this hotel. Close proximity to downtown Cleveland without staying in the city. Suite rooms are large and very comfortable. I recommend the Manager's reception!

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

So glad to hear about your great experience. The value that you get at an Embassy Suites combined with Hilton Customer service is truly unmatched. Thank you for share your experience and we look forward to your return stay with us. More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Took the family to Cleveland for a sports tournament. Reception staff made us feel welcomed on arrival..Michael was great! The room was clean (room attendant Lakeesha) and comfortable. Staff overall very attentive and helpful. Breakfast was nice..the guys on the omelette station were pleasant and cheerful. The complimentary cocktails in the evenings were an added dimension..nice touch! Only criticism is... More 

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I am so glad to hear about your great stay here at the Embassy Suites Cleveland Rockside. I can't wait to pull Michael, Lakeesha and my omelet cooks aside and share your positive comments regarding there service. We look forward to servicing you again here soon. More 

Rochester, New York
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for a hockey tournament. It is a large hotel. The room was a king with pullout sofa. Bed was comfortable and my son slept well on the pullout. As big as the hotel was, the crowding was uncomfortable. Worse was the inability to utilize the elevators in a timely manner. The only staircase in the facility was... More 

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you for taking the time to share your experience with us. As an all suite hotel we are built for family's, sport groups, school functions, College teams and of course corporate travelers. I feel because of our atrium you see what is happening on ever floor and when we are sold out and can "seem" full at times. Especially... More 

bridgeport, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel, free happy hour at bar, clean comfortable rooms, kureigs in rooms. Guest service is 100% A+. Staff is devoted to all customers and customer experience was great. will be back to stay again for sure

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Sounds like you had a great stay. Thank you for taking the time to share your experience with us. I read these comments in my morning meeting and also I reiterate the good and the bad in my monthly all staff meetings. They will very pleased to hear that they exceeded your expectations. Look forward to your return to our... More 

cincinnati, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the embassy suites in Cleveland on rockside and because they have a 11 pm quiet time regardless if your there on business or what be ready for loud noisy night and employees at the desk to hang up on you and even after security coming up and talking to noisy guests they didn't stop anything I was... More 

Was this review helpful? Yes 1
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I understand how much sleep and tranquility is important to each and every guest so I can understand why you might be upset about your experience. We have a noise policy that can lead to eviction if the room that gets called on doesn't quite down the first time. I would like to investigate what happened so I could look... More 

Glen Mills, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed here for the Cleveland Right to Life conference, they attended to all my needs and the needs of the conference. Had some trouble with the internet cutting off and very slow... but rooms, and food, and conference were excellent.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

It is great to hear about your successful event. I know my staff and I were all in attendance to be sure everyone had an enjoyable stay. Look forward to your next event with us. More 

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