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All 12 Independence hotels

Embassy Suites Hotel Cleveland-Rockside

3.5 of 5 Hotel   |   5800 Rockside Woods Boulevard, Independence, OH 44131
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Embassy Suites Hotel Cleveland-Rockside
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Ranked #6 of 12 Hotels in Independence
A recent review
5 of 5 stars reviewed 4 days ago
Timothy F Cedarburg, United States
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515 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northville, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars NEW

As a longtime Hilton Honors member, I have to say that I was extremely disappointed in my recent stay at the Embassy Suites - Rockside. Check-in took forever. The hotel is old and outdated. Pool area is gross and disgusting. This hotel is SO noisy it is absolutely ridiculous. The night we stayed, there was a security guard patrolling the... More 

Was this review helpful? Yes 1
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you for taking the time to give us some feedback regarding your stay. I do understand your frustration when having to deal with other kids/ families not being courteous and monitoring there young adults. We staff extra security for these weekends to try and keep order and tranquility for the rest of the guest. Unfortunately it is only successful... More 

Cedarburg, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Lots of choices in the immediate area, I always come back here. It can be bit hard to find off the main road but never a bad stay. The reception and the breakfast bar make it worth the price. Omelette abr in addition to the buffet, much better than the typical toast and bagel "breakfasts".

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I tell my staff almost everyday that there are a lot of choices out there and it isn't just the free amenities that come with every room that keep guest returning it is the product of the people that work at the Embassy Suites Cleveland Rockside that separate us from other hotels. My staff will be very pleased to hear... More 

Cairo, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel, while clean and comfortable can boast that they have the most hospitable, friendly and professional staff around! Regardless of other hotels in the area even considering location and price I would recommend this one hands down due to their customer service. These days you do not find their level of attention or professionalism very often. Each person there... More 

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

WOW thank you for taking the time to share your experience. I truly agree that it is the authentic hospitality that my staff use to make guest feel special. I feel they care about every guest interaction that takes place here at the Embassy Suites Cleveland Rockside and tries to Make it Right every chance they get if a situation... More 

Chicago
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here this past weekend with our 3 sons and I have to say that I wasn't all that impressed. For being a Hilton brand property, I guess I expected more. The overall feel of the hotel was tired and dirty. The pool area was gross. Each time we went down to the pool, there were... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Place was great but will not be back because of how we were treated at check in. Stood there for 10 minutes with bags in my hand before either of the 2 staff members at the front desk acknowledged me. Also, double charged for the room and were completly rude about handling the refund.

Was this review helpful? Yes 1
Charleston, West Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at this embassy because of its close proximity to Cleveland clinic. The price seemed reasonable since it 2 as an Embassy Suites.... until they charged my credit card three separate times for charges that did not belong to me. One chathe was for $126, another for $52 and another for $75! When I Contacted them about it they... More 

Was this review helpful? Yes 3
parma, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The best hotel hands down, awesome food, nightly reception with REAL drinks and snacks. Room rates a good with a AAA discount for members. Rooms are always clean the staff is extremely helpful. They have 2 pool tables, pool, gym and other things.

Review collected in partnership with Embassy Suites Hotels

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel with good value and a very friendly staff. Rooms are quiet and the evening reception is a nice way to end a busy day! The fitness center is small, so if you like to use a hotel's exercise room, be advised you may need to alter your schedule due to the limited number of machines.... More 

Review collected in partnership with Embassy Suites Hotels

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Cheektowaga, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The front desk is so rude they made my kids cry. Instead of having a premium snack machine that we paid for the kids instead just got a lecture. I don't think two snack and a drink per kid is excessive but the lady at the front desk thought so. Machine never filled or worked and when they were told... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Cleveland, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The conference room was very comfortable. The pool and hot tub was open until midnight which gave us time to enjoy it. Breakfast was great. Only wish the lounge or restaurant was open for lunch which would have been more convenient being there for an all day conference.

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Hotel Cleveland-Rockside

Address: 5800 Rockside Woods Boulevard, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Cleveland-Rockside 3.5*
Number of rooms: 271
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites Hotel Cleveland-Rockside Independence, Ohio
Hotel Style:
#2 Business Hotel in Independence

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