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All 12 Independence hotels

Embassy Suites Hotel Cleveland-Rockside

3.5 of 5 Hotel   |   5800 Rockside Woods Boulevard, Independence, OH 44131
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Embassy Suites Hotel Cleveland-Rockside
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70%
Ranked #5 of 12 hotels in Independence
A recent review
5 of 5 stars reviewed 3 days ago
cindy_m_laban Portland, Oregon
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416 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

If you only desire largess breakfasts this is the place to stay. If you have any other needs or desires stay anywhere else but here. Unlike the majority of present day hotels charging these rates this hotel tacks on an additional $12.95 per day for internet. The pull out sofa bed was not made up and there were not any... More

Was this review helpful? Yes 1
San Antonio
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at this venue, as part of a group of 125 people, for almost a week and although the rooms were very comfortable, the housekeeping staff did not do a good job, at all! All the personnel in the hotel were always very pleasant and congenial but the carpeting in our room, upon check in, was... More

Was this review helpful? Yes 1
Portland, Oregon
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel had a very comfortable bed, the hot breakfast buffet each morning (included in the price) was wonderful! I would stay here again just for that. I had to leave one day after putting clothes in the dryer and asked the hotel desk clerk to get my clothes out of the dryer and put in my room while I... More

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Top Contributor
61 reviews 61 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Not a good stay here. Very slow at check in. Person greeting was however very pleasant. I stay on the premium floor so expectation is at least equal to higher. No drinks or snacks available. Machine broken. Room was not impressive. I discovered in the morning that I had no towels. A work peer mentioned he had no soap. Ridiculous.... More

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Port Matilda, Pennsylvania
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Got this room on a spur of the moment. It was an excellent room. Large spacious rooms and bathroom. Excellent hot breakfast. The receptionist was extremely helpful. This was one of the best stays I have ever had. Would gladly stay here again.

Was this review helpful? Yes 1
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thanks so much for taking the time give us feedback. I am very pleased to hear that we have exceeded your expectations. My staff and I at Embassy Suites Rockside Independence look forward to servicing you again soon. More

Madison, Wisconsin
1 review
4 of 5 stars Reviewed 1 week ago

I love Embassy suites because of their breakfast, always great, plenty of food choices and pleasant staff. The accommodations are great, with the extra room it helps a family from tripping over each other. This Embassy was great. The noise level at night was loud, especially near the elevator. A great layover hotel for someone traveling to Niagara Falls from... More

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you so much for taking the time to share your experience with us. My staff here at Embassy Suites Cleveland Rockside will be very pleased to hear that they were able to exceed your expectations. We know there are a lot of choices when traveling to the Cleveland/ Independence area and we want to continue being your first choice.... More

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 1 week ago

Great place to stay for business or on a family getaway! Convenient to downtown Cleveland without being downtown. The in-house restaurant is a bit pricy for what you get, but there are many other food choices nearby.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thanks so much for taking the time give us feedback. I am very pleased to hear that we have exceeded your expectations. My staff and I at Embassy Suites Rockside Independence look forward to servicing you again soon. More

Marietta, Georgia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Was very disappointed in this hotel, the room was outdated and dusty, there was some type of soccer tournament going on, so children being very loud in atrium until late at night. I asked for more towels and sheets, because I had two children, and the lady at the desk acted like I was asking for "Gold". They said they... More

Was this review helpful? Yes 1
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Truly sorry to hear about your experience. It is difficult even with the extra security we put on for these sports weekends that other guest and there kids end up having a negative impact on other guest's stay. We try not to police our guest because anytime you have to do that hospitality is removed. I know we can do... More

Columbus, Ohio
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Not sure where to begin this hotel it was only so-so. When we arrived at the hotel all seemed well until we get to our room and there are no washcloths and only one hand towel and two regular towels for four people. We were Group of 2 adults & 2 children under seven. Also there was no coating on... More

Was this review helpful? Yes 1
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Really sorry to hear about your overall stay. We recently got our tubs resurfaced and since we did that we don't normally hear any word of someone slipping in the tub. I hope your son is ok. I will addressing your concerns personally with my staff. Empathy and compassion is a trait we hire and it seem you receive nothing... More

Chesterfield, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib and ham carving to complementary breakfast need to add prime rib... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you for taking time to give us some feedback. The complimentary full breakfast isn't to be compared to a brunch style breakfast. Yes we do make fresh cook to order omelets which is out of the norm for any complimentary breakfast but we do that to exceed our guests expectations. Prime Rib and Ham could be found at a... More

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Additional Information about Embassy Suites Hotel Cleveland-Rockside

Address: 5800 Rockside Woods Boulevard, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Cleveland-Rockside 3.5*
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites Hotel Cleveland-Rockside Independence, Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Business Hotel in Independence
Hotel Class
Number of rooms
271

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