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Embassy Suites Hotel Cleveland-Rockside

3.5 of 5
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5800 Rockside Woods Boulevard, Independence, OH 44131
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Embassy Suites Hotel Cleveland-Rockside
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Ranked #6 of 12 Hotels in Independence
A recent review
4 of 5 stars reviewed 2 days ago
jennifer99 Toronto
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551 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto
Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just finished a 2 night stay at this hotel for a group of Irish dancers competing in Akron and Cleveland. We organized our trip through the group reservation desk, Heather Drapno. The experience of booking, arriving and using the facilities was excellent - likely the best I have had for this type of event. The rates were reasonable, the... More 

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Magnolia, Texas
Top Contributor
113 reviews 113 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Our stay at this Embassy Suites was subpar compared to past stays at other locations. The room we were assigned was much smaller than average for Embassy Suites. Very cramped. There were only two bath towels in the room for 4 guests, so we called for additional towels to be brought to our room. Never showed up, so we made... More 

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Franklin, Indiana
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been to Independence Ohio many times and this is my first time staying at the Embassy Suites. I really enjoyed the Hotel, Happy Hour each evening which is wonderful, nice clean rooms, good restaurant, and friendly staff. For the professional business traveler to the Independence Ohio area, this is the best value hotel in the area. Very close... More 

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

So glad to hear you really saw the value in the Embassy Suites Brand! That being said we wouldn't be in business without our staff members. They truly do care about the success of the hotel and try to make a positive impact on each guest that stays with us. Sounds like we will be your new hotel of choice... More 

Bremen, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was quiet and very clean. All the staff was helpful. The wi-fi signal was a little weak on the 5th floor in the bedroom of the suite. Food was excellent. The managers reception lacked a little. Pillows were too soft.

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thank you for taking the time to tell us about your experience. It sounds like you had a great stay here at the Embassy Suites Cleveland Rockside. I will be sure pass on your comments about the Manager reception to my Chef. We do have two types of pillows and if you ever need more of one we also keep... More 

Warrensville Heights, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel met my expectations in every area. It was just over ran by young children and school groups the weekend we attended and I didn't feel the hotel was properly staffed to handle the issues that arose. The updates to the rooms were nice and comfortable! This location is central and great for quick travel to the east or... More 

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I am glad we met your expectations. It is difficult even with the extra security we put on for these weekends that other guest and there kids end up having a negative impact on other guest's stay. We try not to police our guest because anytime you have to do that hospitality is removed. We have definitely tweaked our policy... More 

Mason, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Poor quality TV's, remotes are very very slow to change channels, hotel needs to be redone. The parking lot is in need of repair. Great location to the greater Cleveland area. Many restaurants located close by.

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I appreciate your feedback. We have some great restaurants that are in walking distance or in a 5 mile radius that our complimentary shuttle will take you to. We are close to the main highways and boulevards but far enough away to give our valued guests some privacy. We are working on our renovation plans. We have done some outside... More 

Plain City, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff were very friendly and knowledgeable. Breakfast was great. The chef was very friendly and aimed to please. The ladies and gentleman at the front desk were very helpful and friendly. I had to only wait less than five minutes for check in or check out.

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

The relationships that we have with our staff here at the Embassy Suites Cleveland Rockside is what keeps this engine running. I believe we have some of the best employees and they create positive memories for our guests each and every day. I am glad you were able to experience this and we look forward to your next stay with... More 

Atlanta, Georgia
Top Contributor
54 reviews 54 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Property is showing it's age a bit. Rooms are clean, slight wear and tear. Many families with many occupants per room, had a prom the Friday we were there, lots of kids; good noise control , kudos to the staff. High floors are better, staff is super friendly, many restaurant choices close by. Super breakfast, many options and the food... More 

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I appreciate you taking the time to share your experience with us. Every weekend we put extra staff and security on to help create a great experience for our guests. I am glad you could see our efforts in trying to ensure the volume of people in the hotel didn't effect your overall stay. I will be sure to pass... More 

Cleveland, Ohio
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here on a very busy Friday night. Despite all of the demands placed on them, the staff kept up with Guest needs very well. A large food show co-opted the atrium lobby, making it unavailable to the general public. Disappointing. Many families were staying for a basketball tournament, which added a high-energy vibe. The complementary breakfast is awesome.... More 

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I really appreciate that you took the time to share your experience with us. It should like you and your family had an enjoyable stay with us here at the Embassy Suites Cleveland Rockside. I look forward to your return. More 

Cincinnati, United States
1 review
5 of 5 stars Reviewed April 18, 2015

The lobby is large and beautiful with a pool, 24 hour fitness center, bar and more. The prices are extremely affordable for the suite you get, equipped with most kitchen necessities, a living area, bathroom and bedroom. Staff was kind and helpful, and complimentary breakfast was among the best I've ever had. So much selection and cooked perfectly.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

So great to hear that you had an awesome experience here at the Embassy Suites Cleveland Rockside. My staff will be very pleased with your feedback. I always like to here when our guests are able to take advantage of all that we have to offer. Thank you for staying with us and we look forward to your return. More 

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