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All 12 Independence hotels

Embassy Suites Hotel Cleveland-Rockside

3.5 of 5 Hotel   |   5800 Rockside Woods Boulevard, Independence, OH 44131
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Ranked #5 of 12 Hotels in Independence
A recent review
3 of 5 stars reviewed 5 days ago
David M Rochester Pa, United States
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501 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rochester Pa, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

I called 3 times to confirm our room the week before we arrived. When I got there at 3 oclock the rooms weren't ready and I was told a couple hours later they were overbooked and there was no room for us. I told the desk clerk I didn't want to hear it and I wanted a room and she... More 

Review collected in partnership with Embassy Suites Hotels

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed with our hockey organization for the Rock 'n Roll tournament. The staff was incredible and treating everyone, including the children with respect. Rooms were clean, atrium was the perfect gathering spot and the restaurant had great food for decent prices. Manager, Ed, made it his goal to provide exceptional service to his guests. Can't wait to come back!

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Detroit, Michigan
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed here while traveling over the New Year's holiday. The hotel was very busy but did not seem over crowded. This hotel, as with most Embassy Suites, has a large atrium that all rooms open into, due to this there is quite a bit of noise in the evening but management keeps this under control very well. Happy hour... More 

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HILLIARD
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is renovating in 2015. Best towels and cloths in the hotel industry. They could us more people on the housekeeping team working the common areas. I loved the extra blanket stored in the closet it is so soft.

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Hilliard, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Pool was filled with unsupervsed adolescents, and there was a housekeeper blocking entrance because the pool was filled to capacity. It almost seemed it was the kids from the local neighborhood taking advantage of the access to the pool. The breakfast bar was ok in that it was complimentary, so items where dry due to them being out under the... More 

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I appreciate you taking the time to share your experience with us. The pool can get crowded and sometimes we can even get non-guests utilizing the pool. This takes away from our paying guests so we have added a new job role to our staff which is someone to monitor who is entering the pool and make sure the amount... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I got a good deal on the rate so maybe I wasn't as particular as others who reviewed the hotel. My check-in was immediate and quick, staff was friendly, room was clean, and bed was very comfortable (imo). Yeah the Manager's reception didn't include top shelf products and anything more than chips and salsa, but it was included in rate... More 

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I am so glad to hear that you found value while stay at the Embassy Suites Cleveland Rockside. I will be sure to share you comments with my staff. I commented early to another guest that talked about the crowded pool. We are putting a pool attendant outside the pool to be sure everyone utilizing our facilities is a hotel... More 

Elyria, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I enjoyed a night away. This is a very nice hotel in a great location near many restaurants. Evening Front Desk Ladies were extremely professional and friendly. Nice restaurant on site for breakfast and an evening guest reception. The front desk also will offer you a list of things to do in the area if you are... More 

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

Thanks for taking time to share how your stay was. We are very pleased to hear that you and your wife had pleasant experience while staying at the Embassy Suites Cleveland Rockside. We look forward to servicing you again. More 

Erie
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Had a wonderful time at the Embassy Suites in Independence, Ohio. Met family members for an overnight stay in late December 2014. Beautifully decorated, great breakfast, and wonderful rooms!! We used the atrium for all the family members to sit and talk, some of whom we hadn't seen in many years. We enjoyed the pool tables, and the sofas were... More 

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

We always enjoy being a families home away from home. So happy to hear you and your loved ones enjoy our facilities. We hope to see you back here at the Embassy Suites Cleveland Rockside again soon. More 

Monroe, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Our second night here, a wedding reception in the ballroom was allowed to spill over into the lobby and the music was so loud we could hear it all the up to the sixth floor. None of us could sleep because of it and the front desk did nothing to move the party back into the ballroom and quiet it... More 

Review collected in partnership with Embassy Suites Hotels

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

That is definitely not the response you should have received from the front desk. We do have events and normally since we have two separate rooms in every suite the noise doesn't leak into the bedroom area. As far as the kids we do expect the parents to help in managing the process. High occupancy weekends always has additional security... More 

Shokan, New York
Top Contributor
94 reviews 94 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 23, 2014

In all the Hotel was very nice two down falls that I experienced was, 1. Smokers are on the top floor (8th) and they have an open concept, also Glass elevators! Scared of heights? I am and this was the most terrifying place for me to be! I can't believe that they only allow smokers on the top floor. Also... More 

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Ed S, General Manager at Embassy Suites Hotel Cleveland-Rockside, responded to this review

I do apologize for the inconvenience of having to stay on the 8th floor. I am sure you can understand why we would want to keep the smoking rooms together and on a higher floor because if we didn't the rooms above would surely smell like smoke. I look forward to sharing your comments with my omelet cooks. More 

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Additional Information about Embassy Suites Hotel Cleveland-Rockside

Address: 5800 Rockside Woods Boulevard, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Cleveland-Rockside 3.5*
Number of rooms: 271
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites Hotel Cleveland-Rockside Independence, Ohio
Hotel Style:
#2 Business Hotel in Independence

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