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Residence Inn Cleveland Independence

3.0 of 5 5101 West Creek Road, Independence, OH 44131
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Residence Inn Cleveland Independence
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Residence Inn Cleveland Independence
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101 reviews from our community

Traveler rating
    33
    38
    21
    6
    3
See reviews for
43
17
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Naperville, Illinois
Top Contributor
51 reviews 51 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 6, 2014

Let me start by saying while the address is Independence the hotel is only 15 minutes from the Rock and Roll Hall of Fame right on Cleveland's waterfront. So, I highly recommend booking for Cleveland vacation. We were in a two-bedroom suite as we were traveling with our adult daughter. Since each bedroom and bath area is across the living... More 

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ohio
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 21, 2014

We had the privilege of staying here last weekend while we attended a Cleveland Browns game. Our check in was perfect very nice reception with popcorn and hot apple cider in lobby even a selection of beer and wine for purchase!! Our room was so large and nice!! The kitchen was perfectly stocked , bed comfy and living area furniture... More 

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bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

Thank you so much for the wonderful compliments about your recent stay with us. We are so happy that you enjoyed your time here while attending the Cleveland Browns game... ( Go Browns!) It really puts a smile on our staff's face when they hear that they have achieved once again, what we all strive for, and that is our... More 

1 review
1 of 5 stars Reviewed November 17, 2014

Booked the room last minute to put us closer to the airport for a pre-dawn flight. The room was musty- enough to give me a day-long headache. We were told no other rooms were available due to the Marriott-wide construction project.

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bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We want to first thank you for choosing to stay with us while in the area. We are very disspointed that we failed to meet your expectations and your room was not to your satisfaction. We are in the process of a complete renovation and everything is set to be completed by Mid January. Our new rooms will be unlike... More 

Columbus, Ohio
Top Contributor
107 reviews 107 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 9, 2014 via mobile

Three of us shared a two bedroom, two bath suite with a living room and kitchen with full refrigerator and stove. Suite was dated but clean and well equipped. Bathrooms were small with very narrow tub/shower combination and smallish bath towel. Beds were comfortable but had typically small Marriott pillows. Small buffet breakfast and free wi-fi were included. Service was... More 

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bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

Thank you so much for you and your family choosing to stay with us. We are delighted that our rooms were comfortable and our staff gave you the service we are known for. I thought you would love to know that we are going through a complete renovation to be completed by mid Jan. If you liked our beds before... More 

Michigan
Contributor
16 reviews 16 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 26, 2014

The check in and check out were fast and efficient and all staff were helpful and polite.The hotel offers free wifi, parking, and a warm breakfast buffet. (The day I stayed they had scrambled eggs, sausage links, pancakes, cereals, fruit and a variety of juices and coffee available). The second floor room was large, clean, and had a full size... More 

Was this review helpful? Yes 2
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We want to thank you for staying with us during your business trip to the Cleveland area. We are happy that you enjoyed your time with us and found our staff and amenities comfortable and enjoyable. We are delighted to tell you that we will begin a complete renovation starting in November and will be completed in February. Our rooms... More 

Columbia, Missouri
Top Contributor
82 reviews 82 reviews
23 hotel reviews
182 helpful votes 182 helpful votes
3 of 5 stars Reviewed September 9, 2014

The rooms were a little dated and some spots were in disrepair, but the housekeeping and maintenance staff definitely went above and beyond in attempts to keep guests happy. The bed was average, but the fireplace was a nice added amenity during the winter months. Overall, this is a good hotel for extended business trips in the area.

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Houston, Texas
Top Contributor
104 reviews 104 reviews
75 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed September 8, 2014

I was in the the 100 rooms or something. I guess it was 127 or something like that. Check in was great I gave it 1 star for that. I gave another star for great location. Yeap that's about it. I gave it another star because how quick I got out of there and switch hotels. I was suppose to... More 

Was this review helpful? Yes 1
Connecticut
Top Contributor
58 reviews 58 reviews
44 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 31, 2014

We stayed at the Residence Inn Cleveland Independence for 2 nights, in a room with a comfortable king bed and a sofabed. It was easy to find using the GPS address they provided, check-in and check-out were no problem, and there was plenty of free parking. The room, including the kitchen, was very clean, though not immaculate. We found out... More 

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Massachusetts
Contributor
18 reviews 18 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 25, 2014

We stayed here for 3 nights August 21-24, our main purpose for visitng the area was to go to the Rock and Roll Hall of Fame, a graduation gift for my nephew. The Residence Inn was a good choice for 5 people, with two bedrooms, two bathrooms, a pull out couch and 3 TV's everyone was happy. The kitchen area... More 

Was this review helpful? Yes 2
Lexington, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

This was a nice clean hotel that obviously has had some renovations. Our suite was clean and comfortable for a family of 5. I appreciated the televisions in the bedrooms as well as the living room. My only two complaints were the worn out furniture (definitely needs to be replaced) and the very small vanities in the bathrooms. There is... More 

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bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

Leslie, I wanted to thank you for staying with us while here in the Cleveland Area. I am so happy your family enjoyed your Two bedroom Suite and appreciated the warm hospitality our staff provided. I appreciate the feedback on our furniture and yes it is overdue for an update. You will be happy to know that the hotel will... More 

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Additional Information about Residence Inn Cleveland Independence

Address: 5101 West Creek Road, Independence, OH 44131
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Independence 3*
Number of rooms: 118
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Also Known As:
Residence Inn Cleveland Independence Hotel Independence
Residence Inn Independence
Independence Residence Inn
Residence Inn Cleveland Independence Ohio

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