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All 12 Independence hotels

Residence Inn Cleveland Independence

3.0 of 5 Hotel   |   5101 West Creek Road, Independence, OH 44131
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75%
Ranked #4 of 12 hotels in Independence
A recent review
5 of 5 stars reviewed 2 weeks ago
Pamella118
  • Reviews (90)
  • Photos (35)
  • Amenities
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  • Room tips (15)
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90 people have reviewed this hotel

Traveler rating
    30
    35
    17
    6
    2
See reviews for
36
16
4
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I needed to be in Cleveland with my teenage niece for a week and wanted to try Residence Inn because of the convenience of the suites. From check-in to check-out, all the staff were very polite and helpful. The full size refrigerator was wonderful, we were able to stock it with items that helped save money from eating out every... More

Was this review helpful? Yes
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

Pamella, Thank you so much for the wonderful comments. We are delighted that our hotel met your needs and you experienced the heartfelt hospitality our associates offer our guests. Your family truly experienced what Residence Inn is all about! We hope you will return should your travels bring you back to the Cleveland Area. At your service, Your Residence Inn... More

Bridgeville, Pennsylvania, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We had our pet and four kids and we fit well in room with two king bedrooms. Maybe not the most spic and span hotel but just right for our entourage. The kids loved the outdoor pool and basketball court between there swim sessions at CSU. I would go back here again and encourage other families to stay here also.

Was this review helpful? Yes
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

TaraD, Thank you so much for choosing to stay here at the Residence Inn with your family and Pet. We are delighted that our Two bedroom/ Two bath suite was perfect and comfortable. We are very fortunate that we have such a wonderful courtyard, pool and sports court that our familes can enjoy! We look forward to taking care of... More

From Here to There
Top Contributor
66 reviews 66 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed June 14, 2014

One of the least impressive Residence Inns I've visited. The front desk staff was very pleasant and professional. However, the room was very worn and soiled...not dirty necessarily, but soiled. The carpet was vacuumed and the bathroom had obviously been cleaned, but the sofa and chair had multiple stains and were frayed. The refrigerator door handle was so sticky with... More

Was this review helpful? Yes 2
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We would like to thank you for your comments. We truly appreciate the good and the constructive comments coming from our guest. Its wonderful to hear that you experienced our great service and a clean room despite the tattered and worn furniure in your suite. You will be happy to know that we are extremely excited about our Full Renovation... More

Edmond, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 12, 2014

My wife and I had to travel from Oklahoma to Cleveland for surgery and decided on Residence Inn in independence because of the accessibility to and from the Cleveland Clinic. Prior to deciding I called them and asked about traveling to and from the clinic. With two hotels downtown and this one on the outskirts they helped me understand the... More

Was this review helpful? Yes 1
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We thank you so much for the wonderful comments and we certainly appreciate your choosing our hotel to recover. The Cleveland Clinic brings us many patients such as yourself, whether its a short visit or while recovering from a surgery. Its our honor to be able to make sure you are comfortable and well taken care of. Our General Manager... More

Bath, England
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2014

We traveled to Cleveland to visit family over the Thanksgiving holiday, 2 adults and 2 kids (aged 2 & 3). We had the 2 bedrooom suite, which was perfect for us! With the kitchen, living area and other amenities,it was just what we wanted/needed. Staff were friendly and more than helpful!

Was this review helpful? Yes
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

Thank you so much for choosing to stay with us over the Thanksgiving Holiday. We are so happy that your family was comfortable and enjoyed the great service our staff gives our guest. We hope to have you again with us should your travels bring you back to the Cleveland area. At your service, Your Residence Inn Family More

Kettering, Ohio
2 reviews
5 of 5 stars Reviewed May 28, 2014

Stayed here for a week while taking some technical training. Friendly and helpful front desk staff. Shuttle drivers were great (took shuttle every day to class and back). Good selection at breakfast, friendly attendants. Decent dinners, but only Monday through Wednesday. Fitness center has 2 treadmills and an elliptical, nice running/walking/biking trail a couple miles away (Erie Canal pathway). Good... More

Was this review helpful? Yes
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We would like to thank you for staying with us while here in the Cleveland area. Thank you so much for the wonderful comments. Its great to know that you took advantage of not only all the amenities we offer here but of the amenities in the area. We hope that you will choose to stay with us again if... More

Lewisburg
Contributor
17 reviews 17 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 20, 2014

Good quiet hotel. This hotel was clean and easily accessible. The room had a fold-out couch which was convenient. Breakfast was good but a little crowded in the lobby. Maid staff didn't harass us at 9 am like some of the nearby hotels. Would most definitely stay again. Within a mile or so of several full scale eating places. About... More

Was this review helpful? Yes 1
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We would like to thank you for staying with us while in the Cleveland Area. We are delighted that you enjoyed your accommodations and were able to get a good nights rest. Should your travels bring you to the Cleveland area again we would love to take care of you. Take care, Your Residence Inn Family More

Charleston, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

We found ourselves having to accompany a relative for surgery at The Cleveland Clinic in late March/early April. We stayed at this Residence Inn the last week in March and the first week in April. Our children drove in and spent a weekend in a separate room at this Residence Inn during that time so they could visit. We can't... More

Was this review helpful? Yes 1
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We thank you so much for choosing to stay with us recently. Our staff knows so well that when our guest come in for medical reasons its a very trying time for them. Its wonderful to hear that they made sure you and your family were comfortable and were helpful in taking care of your needs. I will personally contact,... More

Auckland, New Zealand
Contributor
13 reviews 13 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 1, 2014

Arriving in Cleveland to a Spring snowstorm, the Residence Inn was a great pitstop and place to take shelter from the storm. The service was friendly, and the room was huge! Located about 10-15mins drive out of downtown Cleveland, there were also plenty of restaurants and grocery stores within a few minutes drive from the hotel and the trip down... More

Was this review helpful? Yes
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We would like to thank you for stopping in and choosing to stay with us during our not so welcome snow storm!! Its comforting to know that you were safe, comfortable and happy with us during your stay. Should your travels bring you back to our area we are here waiting to take care of you again. At your service... More

Independence
1 review
5 of 5 stars Reviewed March 27, 2014

The stay at the hotel was an absolute delight, staff was friendly and helpful, the hotel was clean and modernized and the room itself was so comfortable we really never wanted to check out. I liked the concept of separate buildings and the short walk to the breakfast area. We could only imagine in warm weather how beautiful the grounds... More

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We would like to thank you for staying with us and are delighted that you enjoyed your stay. You are so correct that we strive to be that Home Away From Home for all of our travelers while staying with us. Whether you are here with us one night or 30 + nights we want everyone to experience this comfort.... More

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Additional Information about Residence Inn Cleveland Independence

Address: 5101 West Creek Road, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Independence 3*
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Also Known As:
Residence Inn Cleveland Independence Hotel Independence
Residence Inn Independence
Independence Residence Inn
Residence Inn Cleveland Independence Ohio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in Independence
Hotel Class
Official Description (provided by the hotel)
Residence Inn by Marriott Cleveland - Independence, completed guest suite, lobby, business center, dining area and meeting rooms renovations May 2009. Come see our new look, we know you'll love it! ... more   less 
Number of rooms
118

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