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Residence Inn Cleveland Independence

3.0 of 5 5101 West Creek Road, Independence, OH 44131
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Residence Inn Cleveland Independence
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Residence Inn Cleveland Independence
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96 reviews from our community

Traveler rating
    31
    37
    20
    6
    2
See reviews for
40
16
4
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbia, Missouri
Top Contributor
70 reviews 70 reviews
21 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed September 9, 2014

The rooms were a little dated and some spots were in disrepair, but the housekeeping and maintenance staff definitely went above and beyond in attempts to keep guests happy. The bed was average, but the fireplace was a nice added amenity during the winter months. Overall, this is a good hotel for extended business trips in the area.

Was this review helpful? Yes 2
Houston, Texas
Top Contributor
64 reviews 64 reviews
46 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 8, 2014

I was in the the 100 rooms or something. I guess it was 127 or something like that. Check in was great I gave it 1 star for that. I gave another star for great location. Yeap that's about it. I gave it another star because how quick I got out of there and switch hotels. I was suppose to... More

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Connecticut
Top Contributor
58 reviews 58 reviews
44 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 31, 2014

We stayed at the Residence Inn Cleveland Independence for 2 nights, in a room with a comfortable king bed and a sofabed. It was easy to find using the GPS address they provided, check-in and check-out were no problem, and there was plenty of free parking. The room, including the kitchen, was very clean, though not immaculate. We found out... More

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Massachusetts
Contributor
17 reviews 17 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 25, 2014

We stayed here for 3 nights August 21-24, our main purpose for visitng the area was to go to the Rock and Roll Hall of Fame, a graduation gift for my nephew. The Residence Inn was a good choice for 5 people, with two bedrooms, two bathrooms, a pull out couch and 3 TV's everyone was happy. The kitchen area... More

Was this review helpful? Yes 2
Lexington, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

This was a nice clean hotel that obviously has had some renovations. Our suite was clean and comfortable for a family of 5. I appreciated the televisions in the bedrooms as well as the living room. My only two complaints were the worn out furniture (definitely needs to be replaced) and the very small vanities in the bathrooms. There is... More

Was this review helpful? Yes 1
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

Leslie, I wanted to thank you for staying with us while here in the Cleveland Area. I am so happy your family enjoyed your Two bedroom Suite and appreciated the warm hospitality our staff provided. I appreciate the feedback on our furniture and yes it is overdue for an update. You will be happy to know that the hotel will... More

Chicago, Illinois
Top Contributor
81 reviews 81 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 29, 2014

This area of Independence, Ohio outside of Cleveland has all the travel hotel brands within a couple of blocks. the Residence Inn was chosen because it had a two-bedroom suite, which most of the others do not offer. This was the old style with 20 separate entrances, stairs no elevators to the second floor, and older smaller bathrooms. It serves... More

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bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

Mr. J. We want to thank you first of all for choosing to stay with us. Our Two bedrooms are wonderful for families traveling to the area. Thank you for your comments on our unique Residence Inn layout. Our design lends to our travelers being able to pull up to their rooms and have the privacy not unlike your own... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 6, 2014

I needed to be in Cleveland with my teenage niece for a week and wanted to try Residence Inn because of the convenience of the suites. From check-in to check-out, all the staff were very polite and helpful. The full size refrigerator was wonderful, we were able to stock it with items that helped save money from eating out every... More

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bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

Pamella, Thank you so much for the wonderful comments. We are delighted that our hotel met your needs and you experienced the heartfelt hospitality our associates offer our guests. Your family truly experienced what Residence Inn is all about! We hope you will return should your travels bring you back to the Cleveland Area. At your service, Your Residence Inn... More

Bridgeville, Pennsylvania, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 30, 2014 via mobile

We had our pet and four kids and we fit well in room with two king bedrooms. Maybe not the most spic and span hotel but just right for our entourage. The kids loved the outdoor pool and basketball court between there swim sessions at CSU. I would go back here again and encourage other families to stay here also.

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bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

TaraD, Thank you so much for choosing to stay here at the Residence Inn with your family and Pet. We are delighted that our Two bedroom/ Two bath suite was perfect and comfortable. We are very fortunate that we have such a wonderful courtyard, pool and sports court that our familes can enjoy! We look forward to taking care of... More

From Here to There
Top Contributor
66 reviews 66 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed June 14, 2014

One of the least impressive Residence Inns I've visited. The front desk staff was very pleasant and professional. However, the room was very worn and soiled...not dirty necessarily, but soiled. The carpet was vacuumed and the bathroom had obviously been cleaned, but the sofa and chair had multiple stains and were frayed. The refrigerator door handle was so sticky with... More

Was this review helpful? Yes 2
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We would like to thank you for your comments. We truly appreciate the good and the constructive comments coming from our guest. Its wonderful to hear that you experienced our great service and a clean room despite the tattered and worn furniure in your suite. You will be happy to know that we are extremely excited about our Full Renovation... More

Edmond, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 12, 2014

My wife and I had to travel from Oklahoma to Cleveland for surgery and decided on Residence Inn in independence because of the accessibility to and from the Cleveland Clinic. Prior to deciding I called them and asked about traveling to and from the clinic. With two hotels downtown and this one on the outskirts they helped me understand the... More

Was this review helpful? Yes 1
bennett2_10, Director of Sales at Residence Inn Cleveland Independence, responded to this review

We thank you so much for the wonderful comments and we certainly appreciate your choosing our hotel to recover. The Cleveland Clinic brings us many patients such as yourself, whether its a short visit or while recovering from a surgery. Its our honor to be able to make sure you are comfortable and well taken care of. Our General Manager... More

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Additional Information about Residence Inn Cleveland Independence

Address: 5101 West Creek Road, Independence, OH 44131
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Independence 3*
Number of rooms: 118
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Also Known As:
Residence Inn Cleveland Independence Hotel Independence
Residence Inn Independence
Independence Residence Inn
Residence Inn Cleveland Independence Ohio

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