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Crowne Plaza Hotel Cleveland South - Independence

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5300 Rockside Road, Independence, OH 44131
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Crowne Plaza Hotel Cleveland South - Independence
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268 Reviews from our TripAdvisor Community

Traveler rating
    95
    71
    51
    30
    21
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65
41
17
104
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Our room was filthy upon arrival. I showed the manager pictures (unclean bathroom floors, very stained comforter, someone else's used soap in the shower). We asked for the room to be cleaned and the manager said "I'm so sorry and your stay is on me." After the "cleaning" the soap was still in the shower, black stuff still on the... More 

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear: nmo1: I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry you were not satisfied with the cleanliness of the room you received. I have taken note of... More 

Trophy Club,TX, United States
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

From the welcoming smiles at the reception desk to the friendly wait staff in the restaurant, lovely clean room, great workout facility and pool, and convenience to area attractions, all provided an excellent trip to Cleveland. We have stayed here before and will defintely stay here again.

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Nancy K: Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager More 

Trophy Club, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

Staff were very friendly, courteous and knowledgeable. Everything is clean. Breakfast buffet is great. No waiting at all to check in or out. Good office for computers, TX is excellent and the athletic club is very good.

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear retlokmot: Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each... More 

Grove City
Top Contributor
59 reviews 59 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Formerly a "Harley Hotel," this Crown Plaza property is only a few miles from downtown Cleveland via Interstate 77 @ Rockside Road. The facility is clearly Crown Plaza worthy in every sense of the term. Clean, modern, hip, and very comfortable. Staff and service were also commendable. Best part, less expensive than center-city and Uber will get you from Point... More 

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear tmw2000: Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel four years ago when we dropped our son at a university nearby. We went back last week to attend his graduation. Nothing had changed except the hotel was a little worse for wear. Nothing had been done to update or polish the hotel and it showed. Additionally, we had chosen this hotel because it had... More 

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear WendyF: Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of... More 

Marquette, Michigan
Top Contributor
106 reviews 106 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The decor and overall vibe of the hotel was good. We unfortunately had a room right across from the elevator and it was very noisy. The room was very clean and I think it was the nicest bathroom I've seen at a hotel.

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Daer auryan: On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity... More 

Worthington, Ohio
Top Contributor
123 reviews 123 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment I entered the facility, I was greeted by friendly, efficient and very professional staff. The hotel is very well maintained, and my room was one of the cleanest hotel rooms that I have been in for a long time. The room's lighting was subdued and allowed for a very restful atmosphere. The bed, pillows and bedding quality... More 

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear 53Susie: Thank you for choosing the Crowne Plaza Cleveland South Independence and thank you for your review, your feedback is very important to us. We are thrilled to learn you have truly enjoyed our property and had a perfect stay, we couldn’t be happier! Customer service is paramount to us; we are pleased to learn you found our staff... More 

Top Contributor
121 reviews 121 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed here while in town for business and would definitely stay here again. The staff are very friendly and accommodating. The rooms are very spacious, clean and the beds are very comfortable. It has a nice restaurant on site and a very nice weight room. The continental breakfast is probably the only real drawback. Definitely a nice place.

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear toddamy: Thank you for taking the time to review our hotel: the Crowne Plaza Cleveland South Independence. We are delighted you enjoyed your time with us! As a property we strive to provide the very best experiences possible for all of our guests. Again, thank you for your feedback, time and patronage. We hope you will join us again!... More 

chandigarh
Contributor
19 reviews 19 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 28, 2015 via mobile

The hotel is easily approachable and is on the road where you can find eating places.The staff was helpful and very polite but only drawback was there is no mini bar in the room.It takes about 20 minutes drive from the airport.The bathrooms are clean and the room is also nice and comfortable

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear jaijet16: Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, with all of its distinctive amenities. We were truly humbled by your gracious comments regarding our hotel service team. At... More 

Kingston, Jamaica
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 27, 2015

The rooms are clean, have the basic necessities, professional staff, however the heating system was not so good; by the time it chips back on the room is cold again. There was a shuttle from the airport to the hotel (the driver was the hotel's engineer), after that there was no driver for the rest of the week. The restaurant's... More 

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear kistoujour: Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager More 

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