We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 12 Independence hotels

Crowne Plaza Hotel Cleveland South - Independence

3.5 of 5 Hotel   |   5300 Rockside Road, Independence, OH 44131
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Hotel Cleveland South - Independence to your Saves list
Crowne Plaza Hotel Cleveland South - Independence
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
62%
Ranked #10 of 12 hotels in Independence
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 1 week ago
Murphyavril Parish, NY
Write a Review

194 people have reviewed this hotel

Traveler rating
    74
    44
    35
    26
    15
See reviews for
49
30
11
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
charlotte
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Trusted priceline's rating system and that was a mistake!!! Walked In and was greeted nicely by clerk, however that was quickly overlooked by the hotel employee yelling at the top of her lungs that she couldn't wait to get out of here (hotel) The set up of the hotel is awful. Parking is up the hill and around the corner.... More

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Michelle, Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. Let me assure you that we review all of your comments and take opportunities to improve. Please accept my sincere apologies that your visit was not up to the exceptional standard we have for ourselves.... More

Parish, NY
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

After reading some of the reviews on this site, I was somewhat afraid to stay here. However, my husband and I were very impressed by our room. The beds were exceptional; very comfortable!! Our room was on the first floor located close to the pool and the fitness center which was a plus for me. I was impressed by the... More

Was this review helpful? Yes
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Murphyavril: On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity... More

Anamosa, Iowa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I spent 4 days at this hotel in March. The staff was very good especially on the club floor. The restaurant while OK, needs some help to be on par with the rest of the hotel. The bar is small but has a good staff and a good selection. The place is set up for business meetings and conventions and... More

Was this review helpful? Yes
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Tim K: Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests.... More

Charleroi, Pennsylvania
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 10, 2014

I spent 6 nights in the hotel on business and it is by far the worst Crowne Plaza I have ever stayed in. The parking was very bad. The front desk staff were not pleasant. There was some type of event going on and the hotel was filled with teenage boys that ran the halls yelling and screaming most of... More

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

James, Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. Your feedback helps us to continue improving the service that we provide. Thank you for your kind words about the Aura service team. I am deeply regretful that the remainder of your stay was not... More

Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 18, 2014

Another case where looks can be deceiving. The hotel is not in horrible shape, the rooms are large, and the staff is very friendly. However, when I got to my room, I found the toilet was clogged up. I called the front desk and told them. After 20 minutes I call the front desk again to find out where someone... More

Was this review helpful? Yes 3
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Mark, I appreciate you taking the time to share your experience. I am pleased that our General Manager had a chance to speak with you during your visit and address the items you detail here. As he communicated with you, we will speak with our team to ensure that they are responding to these situations in the rapid fashion that... More

Canton, Ohio
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 14, 2014

Our room request was not considered in our room assignment. When we pointed it out the change was made but the check in clerk said not one word to us the whole time...not Oh I'm sorry or Oh I'll fix that right away. Nothing. Poor first impression. Then when we got to our room we were surprised by how small... More

Was this review helpful? Yes 3
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Jean, Thank you for staying with us, and for sharing your comments on TripAdvisor.com. We have the greatest concern and respect for every guest’s experience. Please accept my apologies that your room request was not initially provided to you. Please know that we will use your feedback as a training opportunity with our reception team to ensure that they are... More

Top Contributor
127 reviews 127 reviews
63 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 13, 2014

When you stay at a CP, i have a standard in mind. They did provide high standard customer service. This is a converted older facility and the staff is great....but you should be a little prepared if planning to stay here. The parking is very awkward. You HAVE to manipulate stairs. So after you find a park, then drive back... More

Was this review helpful? Yes 1
Emily D, Portfolio Reputation Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Traveler, Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We strive to provide the best possible experience and your feedback helps us to improve. I am pleased that the service that was provided was to the high level that you expect. I regret that you found the layout of the... More

Cheswick, Pennsylvania
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 13, 2013

Beautiful design, huge rooms but TINY bathroom! There is way too much wasted space in the guest room which could be used to make the bathroom a little larger. No fridge or micro in the room, a bit disappointed. Staff very friendly.

Was this review helpful? Yes
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear yogamama522: Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager More

Ann Arbor, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 11, 2013

This place is a DUMP - Many newer options in the area. This place is DIRTY, Bathrooms are worn out and broken. I have stayed here 2 times and that's it - will not stay here. Front Staff is RUDE and with an attitude! Will not stay here ever again!

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear G L, Thank you for taking the time to express your thoughts and concerns. I am sorry we were not able to exceed or at least be at par with your expectation. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Your feedback is very important to us... More

Charlotte, North Carolina, United States
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2013

We traveled to the Cleveland area over Thanksgiving. The Holiday Inn Express nearby was totally booked - I had never stayed in a Crown Plaza hotel but read good reviews so we decided to stay here (across from a Cleveland Clinic). Great front desk staff - they upgraded us for no charge to a "quiet" floor (Ambassador's Row) on the... More

Was this review helpful? Yes 1
CrowneManagement, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Debbie L: Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference... More

Been to Crowne Plaza Hotel Cleveland South - Independence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Cleveland South - Independence

Also Known As:
Crowne Plaza Hotel Cleveland South - Independence Ohio
Address: 5300 Rockside Road, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Independence
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland South - Independence 3.5*
Official Description (provided by the hotel):
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Booking.com, Priceline, Orbitz, Agoda, TripOnline SA, Expedia, Hotels.com, Venere and Otel so you can book your Crowne Plaza Hotel Cleveland South - Independence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hotel Cleveland South - Independence, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.