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Crowne Plaza Hotel Cleveland South - Independence

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5300 Rockside Road, Independence, OH 44131
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1 room 1 guest
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Crowne Plaza Hotel Cleveland South - Independence
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286 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked for just a night in the area, walking in our room it was clear the bathroom was never touched from the previous person. Mold in the corner of the shower probably should be addressed. The outdoor pool was closed, that could have been communicated from the website or even when we checked in. Their 2nd pool inside was... More 

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. I am sorry you did not see the "indoor pool" only information on our website. We truly value your input and truly rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest... More 

Somerville, Massachusetts
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel and the rooms were clean and well decorated. The bed was one of the most comfortable beds that I've ever slept in at a hotel. There was free parking and wifi, both of which I appreciated. Not too far from Cleveland if that's where you're visiting. Definitely would recommend it for anyone who was looking in the area!

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager More 

Farmington, Michigan
Level Contributor
122 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Our first impression was the great front-desk staff. They were very accommodating and welcoming. They even hooked us up with a very nice upgrade! The hotel is in need of some updating and love. Our air conditioning unit was very noisy. The pool & whirlpool are very "retro" looking. It is too bad the outdoor pool has been allowed to... More 

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for taking the time to review our hotel: the Crowne Plaza Cleveland South Independence. We are delighted you enjoyed your time with us! As a property we strive to provide the very best experiences possible for all of our guests. Again, thank you for your feedback, time and patronage. We hope you will join us again! JoeIsernia General... More 

Eindhoven, The Netherlands
Level Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 16, 2015

This hotel needs a refurbishment. Spacious room on the 5t floor..no complains about that. But given the ware out of e.g. desk chair..and the total impression that the hotel is in use for a long time without a proper redecoration of the room style 2015. Doors of closet did not close, brown and beige overwhelming. Air-conditioning makes a lot of... More 

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again. Joe Isernia General Manager More 

Issaquah, Washington
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed July 11, 2015

This hotel is located right off I-77 so it's easy to find. There is plenty of free parking available in the back. Our room was large, comfortable and clean. We had dinner in the restaurant and the steak sandwich was quite good. Overall a very good experience.

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear JD_ Who6614: Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the... More 

Toronto, Canada
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 7, 2015

Great location, right off the freeway with lots of restaurants near-by and friendly front desk staff. But the hotel did not meet what I expect from a Crown Plaza brand. Rooms and amenities are grossly outdated in dire need of renovation. Rooms felt dirty, may be because of it's age. Air condition unit ran almost all night and made loud... More 

Was this review helpful? Yes 1
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Afzal K: I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve... More 

Ashburn, Virginia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 4, 2015 via mobile

Everything is great until you get to your actual room. When I say everything, I mean EVERYTHING. From pickup, actual location, bell men, front desk, restaurant, staff, and lobby is GREAT. But as soon as you step foot in your room.....it changes. The bathroom is definitely not up to cleaning standards. The toilet wasn't clean on the outside, the corners... More 

Was this review helpful? Yes 1
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Christina B: I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry you were not satisfied with the cleanliness of the room you received. I have taken note... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 4, 2015 via mobile

Do not plan on getting any sleep here. People were checking in at all hours of the night and you could hear everything going on outside your room like they were in the room with you. The first day of stay we were woke up at 3am by a woman and her daughter checking in at 3am. The next day... More 

Was this review helpful? Yes 2
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Thank you for sharing your experience with the travel community. I am deeply disappointed to hear of your displeasure with the hotel. I do hope that you would consider staying with us once again. Joe Isernia General Manager More 

Indianapolis, Indiana
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 3, 2015

This Crown location has never failed me. I have stayed here over 20 times in the past 4 years. The rooms are very good and the service is great. It is located just off the interstate so it close to most of Cleveland.

Was this review helpful? Yes
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Jeff R: Thank you for taking the time to review our hotel: the Crowne Plaza Cleveland South Independence. We are delighted you enjoyed your time with us! As a property we strive to provide the very best experiences possible for all of our guests. Again, thank you for your feedback, time and patronage. We hope you will join us... More 

Camas, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 30, 2015

The check-in experience and bellman was very nice. The rooms a very nice size and appearance of hotel lobby very nice. The rooms are showing signs of wear. The condition of rooms and cleaning my main complaint. Tiles on bathroom floors chipped, musty smell in bathrooms due to lack of fan. Bathroom cleaning not up to a comfortable standard for... More 

Was this review helpful? Yes 1
Joe I, General Manager at Crowne Plaza Hotel Cleveland South - Independence, responded to this review

Dear Dianne H: Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations... More 

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