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Hampton Inn and Suites Cleveland Independence

3.0 of 5 6020 Jefferson Drive, Independence, OH 44131
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Certificate of Excellence 2014
Hampton Inn and Suites Cleveland Independence
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Hampton Inn and Suites Cleveland Independence
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271 reviews from our community

Traveler rating
    129
    76
    44
    16
    6
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81
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74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Maine
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am a frequent business traveler. I stay at Hilton properties (Hampton Inns, Hilton Garden Inns, etc.) almost exclusively. This hotel is an older facility that was probably re-branded as a Hampton Inn and refurbished. The age shows but the hotel is clean and the common areas are attractive. The guest rooms are clean and fresh, but show their age... More 

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Woodstock
Top Contributor
136 reviews 136 reviews
81 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a hidden treasure for me. I usually stay in the downtown Cleveland area, but had a social function to attend in Independence; so I decided to stay here. I am so glad I did. My suite had 2 queen beds with a TV in the bedroom and in the living room part. The amenities were very clean and... More 

Was this review helpful? Yes 1
Cincinnati, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very nice continental breakfast with various fruits, cereals, yogurt, bagels and muffins. I truly appreciated the evening happy hour ammenities-Wine Cheese and crackers. Staff was helpful providing forgotten items and knowledgable about the surrounding area. Very convenient to the interstate and the Cleveland/Independence area.

Review collected in partnership with Hampton

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York, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Overall the hotel was very nice but when I tried to reach the front desk I could not get anyone to answer the phone. Once you check in, you get a feeling that you are on a deserted island. That may be what you are looking for but keep it in mind.

Review collected in partnership with Hampton

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Los Angeles, California
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good travel value for the leisure and business traveler. The General Manager and hotel Staff are more than accomodating; they genuinely want their guests to enjoy their stay at this hotel. Convenient access to/from Interstate 480.

Review collected in partnership with Hampton

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Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently and thank you for taking the time to write a review. We appreciate your feedback and yes, we truly "love having you here" and hope that your stay was enjoyable! We look forward to welcoming you back in the very near future! Have a wonderful Holiday Season and thanks again! Kind regards,... More 

North Carolina
Top Contributor
238 reviews 238 reviews
136 hotel reviews
318 helpful votes 318 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here Sept. 10th and again Sept. 27 thru Oct. 1st. Both stays were for Cleveland Clinic visits and we will probably return in Dec. When we return for check up at CC. Their breakfasts are very good and the ladies keep it well stocked. The social hour from 5pm to 7pm is a nice touch; wine selection was good... More 

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Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel again and thank you for taking the time to write a review. We appreciate your kind words about our Great Front Desk Staff. We will begin renovations to our guest rooms and bathrooms in January and our entire staff is very excited about the renovations. We look forward to welcoming you back soon... More 

Sandusky, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 23, 2014

My husband and I stayed at the Hampton with another couple for an event we were attending. The room was booked for us by my parents as a wedding anniversary gift. We stayed in the king jacuzzi suite, and was not impressed by the outdated decor, but we're happy with the size of the room. Upon check in a staff... More 

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Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for your review. Please accept my sincere apologies for the poor level of service that you received; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff, and hope that the next time you are in the area you will come stay with us again and experience an... More 

canton,ga, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 17, 2014

This hotel should not be on Hampton inns list of hotels at all it is an old hotel andthey said it was newly remodeled that was a laugh.they had better take advise from holmes on holmes the bathrooms are so out of style and they patched in it and left calking to be seen by consumers.and the noise isso unbearable... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for your review. Please accept my sincere apologies for the poor level of service that you received; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff, and hope that the next time you are in the area you will come stay with us again and experience an... More 

Cleveland, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 14, 2014

Constant problems, dirty, wall paper peeling off the walls and my room smelled horrible like smoke. Staff was rude and not helpful at all. I would recommend staying at the Marriott Courtyard that is across the street or the closest Super 8. I will probably be cleaner.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. We... More 

atlanta
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 14, 2014

I was here for less than 12 hours It was fine for a 1 night stay No restaurants within walking distance, but this is a nice area. There are lots of restaurants and general businesses around the hotel. I would consider staying here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently and thank you for taking the time to write a review. We look forward to welcoming you back in the very near future! As you mentioned, there are lots of restaurants in our area, several that will deliver if you don't feel like venturing out of the hotel. We also include a... More 

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Additional Information about Hampton Inn and Suites Cleveland Independence

Address: 6020 Jefferson Drive, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn and Suites Cleveland Independence 3*
Number of rooms: 103
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Also Known As:
Hampton Inn And Suites Cleveland Independence Hotel Independence
Hampton Inn Independence
Independence Hampton Inn
Hampton Inn And Suites Cleveland Independence Ohio
Hotel Style:
#6 Business Hotel in Independence

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