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Hampton Inn and Suites Cleveland Independence

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6020 Jefferson Drive, Independence, OH 44131
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Hampton Inn and Suites Cleveland Independence
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393 Reviews from our TripAdvisor Community

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Cleveland, Ohio
Level Contributor
7 reviews
1 of 5 stars Reviewed 3 days ago NEW

On 2/5/16, I took my daughter and two friends here for an overnight. Terrible TV channel assortment and no indoor pool--but we made the best of it! The worst was the rude treatment I received from Front Desk Manager that traumatized the girls and left me stating I will never stay at another Hilton property ever!

Helpful?
Thank Gail M
Louisville, Kentucky
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at this Hampton several times & most recent visit was very disappointing (end of January). They have now eliminated the manager's wine reception on weekends but there was no notification. They are under refurbishment. Workers are bringing mud in throughout the lobby. The tub in our room had at least a dozen hairs in it. The tissue box contained... More 

Helpful?
Thank Derbylover
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for your feedback of your recent stay with us. I understand you were unhappy with the cleanliness of your room and I am very sorry for this experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. I apologize for the issues with your tub and... More 

Orlando, FL
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is outstanding. The staff all make you feel warm and welcomed no matter who you speak with. Even though construction on going, the place was immaculate. I did stay in a newly renovated room and it is wonderful.

Review collected in partnership with Hampton

Helpful?
Thank lea6467
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying with us recently and for the excellent review! We appreciate your kind feedback and we look forward to welcoming you back very soon! Have a wonderful weekend! Kind regards, Kathryn Dieter-DOS More 

Buffalo, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Very nice, humble accommodations with some excellent extra touches - wine and cheese and cookies on arrival, free breakfast buffet in the morning, complimentary parking and internet, plus in-room spa tub available for a very nice, but not break the bank type of stay. Connecting rooms if you bring the kids, and two room suites for additional grown up privacy.... More 

Review collected in partnership with Hampton

Helpful?
Thank Melissa K
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Happy New Year to you and thank you for staying at our hotel! We appreciate your kind feedback and your loyalty! We look forward to welcoming you back in the very near future. Have a wonderful week and thanks again for your business! Kind regards, Kathryn Dieter-DOS More 

Independence, Ohio, United States
1 review
5 of 5 stars Reviewed January 2, 2016

Hotel staff extremely friendly and helpful. One of the best courtesy buffet breakfasts! Hotel is renovating rooms, so there was some construction noises during the day, but was not an issue. Room carpeting and bathroom could use upgrading, possibly in the works. Otherwise bed, furniture, HDTV, furnishings, electrical outlets for devices, linens and towels were all great.

Review collected in partnership with Hampton

Helpful?
Thank Timothy M B
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently and for your excellent reviews of our friendly staff and breakfast. We are renovating all our guest rooms and bathrooms and we hope you will return soon to experience our "new" rooms! Thanks again for your business and have a wonderful week. Kind regards, Kathryn Dieter-DOS More 

Ridgewood, NJ
Level Contributor
508 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
4 of 5 stars Reviewed December 14, 2015

We were spending a few days in Cleveland before moving on to the upper Michigan peninsula. The primary goal was the Rock and Roll hall of Fame. We found this hotel in Independence about 10 - 15 minutes due south on I77. It was convenient to the city. The check-in process was smooth and we were quickly assigned a room... More 

Helpful?
Thank NJTravellingfool
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently while in the Cleveland area. We appreciate your feedback and kind reviews. We hope you and your family have had a wonderful Holiday Season and we look forward to welcoming you back soon! Happy New Year and thanks again for your business! Kind regards, Kathryn Dieter-DOS More 

Wooster, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 9, 2015

The room we stayed in definitely needs updated, crack across entire bathroom floor, the whirlpool tub had a loose front and mold around the edges, the doors that open to bedroom were filthy and headboard had tons of smudges, so cleaning personnel needs to step it up.

Review collected in partnership with Hampton

Helpful?
1 Thank Jen D
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently and thank you for taking the time to write a review. We appreciate your feedback and I apologize that we were not up to standards while you were with us. We strive to offer the very best in clean rooms and comfortable surrounding, as well as, excellent customer service. We are renovating... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 21, 2015

We had never stayed at a Hampton before, so we didn't know what to expect. We were pleasantly surprised! The check-in (we arrived very late @ 1am) was quick, friendly, informative and efficient. The lobby was beautiful, as was the room. Everything was immaculate, and every single staff member was friendly and helpful. We had a King bed with a... More 

Review collected in partnership with Hampton

Helpful?
1 Thank Allecia H
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying with us recently and for taking the time to write a review! We appreciate your kind feedback. We are renovating all guest rooms and all bathrooms and will no longer have the oversized whirlpool bathtub. We hope you will come back soon and check out our new rooms! Have a wonderful weekend and thanks again for... More 

Utah
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 15, 2015

This hotel does not live to Hampton Inn standard and should be avoided. The furnishing,room condition were of some low end motel. I was on travel with my family and this Hampton Inn did not meet Hampton Inn standard for my family. I will not stay at this hotel again and recommend people to avoid this hotel.

Review collected in partnership with Hampton

Helpful?
3 Thank Himansu G
1 review
4 of 5 stars Reviewed November 12, 2015

The staff at the Hampton went above and beyond to make us feel very welcomed not only upon arrival but upon our entire stay while we were there. I had an appointment at the Cleveland Clinic early the next morning and was traveling with my granddaughter and family. The staff was more than accommodating especially with a very tired three... More 

Review collected in partnership with Hampton

Helpful?
Thank N9933NZkarenk
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently and for taking the time to write such a great review about our property and staff! We appreciate your feedback and we look forward to welcoming you back the next time you are in the Cleveland/Independence area! Have a wonderful day and thanks again for your business. Kind regards, Kathryn Dieter DOS More 

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