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Hampton Inn and Suites Cleveland Independence

3.0 of 5 6020 Jefferson Drive, Independence, OH 44131
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Certificate of Excellence 2014
Hampton Inn and Suites Cleveland Independence
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Hampton Inn and Suites Cleveland Independence
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276 reviews from our community

Traveler rating
    130
    78
    45
    17
    6
See reviews for
82
75
17
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marion, Ohio, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have stay here many, many times over the past 3 years. Some for pleasure and some to be near the Cleveland clinic. Very friendly staff. Always clean. The complimentary breakfast is great. Good assortment of foods.

Review collected in partnership with Hampton

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1 review
3 of 5 stars Reviewed 1 week ago

There is nothing wrong with this particular Hampton, but it is in need of some serious upgrades. As soon as you leave the lobby, the hotel looks dated and dingy. It is, however, clean. The bathroom, bedding, and the room in general were spotless. I did feel the front desk staff could have been a little friendlier, but they did... More 

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Cleveland, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Smoke filled the hallway of the 2nd floor near room 232. Later in the evening the smoke was almost unbearable in "my" room. When I informed the front desk they informed me that I can move my room. At 11:00PM. Why not come up and ask those smoking to stop. It is a non smoking property.

Review collected in partnership with Hampton

Was this review helpful? Yes
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently and thank you for taking the time to write a review. My sincere apologies for the smoke smell,as we are strictly a non-smoking hotel and I will pass along your comments to our GM as we continually try to improve our guest's experience. I have submitted a request for additional points to... More 

Columbus, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Overall, this was a poor experience. Upon arrival, we noted the bed (supposedly part of a comfort guarantee) felt broken down. (Hello, insomnia!) When we used the Jacuzzi tub that we paid extra for, we discovered it had mold growing in jets. (Discovering long hair caked with mold floating in the tub with you is not a positive experience -... More 

Review collected in partnership with Hampton

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Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We stand behind our 100% Guarantee and want to make sure our guests are truly satisfied. We have credited your credit card for a one night's stay. We will... More 

Greensboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent a night at this hotel and couldn't have been more pleased. We were treated by bright and helpful staff, eager to do whatever they could to make our stay as comfortable and pleasant as possible. The Suite was roomy and very clean. There was a Manager's Reception that we didn't expect, with wine, cheeses and cookies. The staff... More 

Was this review helpful? Yes
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently and thank you for taking the time to write a review. We appreciate your kind feedback of our friendly staff and amenities. We are so glad you had an enjoyable stay! We look forward to welcoming you back in 2015! Thanks again and Happy New Year! Kind regards, Kathryn Dieter DOS More 

Portland, Maine
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 12, 2014

I am a frequent business traveler. I stay at Hilton properties (Hampton Inns, Hilton Garden Inns, etc.) almost exclusively. This hotel is an older facility that was probably re-branded as a Hampton Inn and refurbished. The age shows but the hotel is clean and the common areas are attractive. The guest rooms are clean and fresh, but show their age... More 

Was this review helpful? Yes
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently and thank you for taking the time to write a review. We appreciate your feedback and we are so glad that you found out hotel to be a good value. We will begin renovations to all our guestrooms and bathrooms this month. We look forward to welcoming you back in 2015 and... More 

Woodstock
Top Contributor
136 reviews 136 reviews
81 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 12, 2014

This was a hidden treasure for me. I usually stay in the downtown Cleveland area, but had a social function to attend in Independence; so I decided to stay here. I am so glad I did. My suite had 2 queen beds with a TV in the bedroom and in the living room part. The amenities were very clean and... More 

Was this review helpful? Yes 1
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for being our guest recently and thank you for the very kind reviews! We certainly value the feedback from all our guests and we are so glad you found us to be a "hidden treasure". We take pride in our friendly staff, clean rooms and comfortable surroundings. We will begin renovating all our guestrooms and bathrooms in the... More 

Cincinnati, United States
1 review
5 of 5 stars Reviewed December 8, 2014

Very nice continental breakfast with various fruits, cereals, yogurt, bagels and muffins. I truly appreciated the evening happy hour ammenities-Wine Cheese and crackers. Staff was helpful providing forgotten items and knowledgable about the surrounding area. Very convenient to the interstate and the Cleveland/Independence area.

Review collected in partnership with Hampton

Was this review helpful? Yes
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for being our guest recently and thank you for taking the time to write a review. We appreciate your kind comments about our friendly staff , clean rooms and breakfast selection. We are so glad you also enjoyed our Manager's Reception. We certainly aim to please and want our guests to come back again and again! We hope... More 

York, United States
1 review
3 of 5 stars Reviewed December 8, 2014

Overall the hotel was very nice but when I tried to reach the front desk I could not get anyone to answer the phone. Once you check in, you get a feeling that you are on a deserted island. That may be what you are looking for but keep it in mind.

Review collected in partnership with Hampton

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Los Angeles, California
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 5, 2014

Good travel value for the leisure and business traveler. The General Manager and hotel Staff are more than accomodating; they genuinely want their guests to enjoy their stay at this hotel. Convenient access to/from Interstate 480.

Review collected in partnership with Hampton

Was this review helpful? Yes
Kathryn D, Director of Sales at Hampton Inn and Suites Cleveland Independence, responded to this review

Thank you for staying at our hotel recently and thank you for taking the time to write a review. We appreciate your feedback and yes, we truly "love having you here" and hope that your stay was enjoyable! We look forward to welcoming you back in the very near future! Have a wonderful Holiday Season and thanks again! Kind regards,... More 

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Additional Information about Hampton Inn and Suites Cleveland Independence

Address: 6020 Jefferson Drive, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn and Suites Cleveland Independence 3*
Number of rooms: 103
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Also Known As:
Hampton Inn And Suites Cleveland Independence Hotel Independence
Hampton Inn Independence
Independence Hampton Inn
Hampton Inn And Suites Cleveland Independence Ohio
Hotel Style:
#5 Business Hotel in Independence

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