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Hyatt Place Cleveland/Independence

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
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6025 Jefferson Drive, Independence, OH 44131
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Hyatt Place Cleveland/Independence
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Ranked #1 of 12 Hotels in Independence
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 days ago
Debbie29940 Ashtabula, Ohio
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313 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ashtabula, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First of all, I have to give kudos to the front desk staff. They wear many hats and they do it with a smile and lots of courtesy. Especially Tristan at the front desk who seemed willing to take on any task. I've worked at a hotel and it is very rare to find really great front desk staff who... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Hyatt Place in Independence Ohio on the evening of April 12. Came to town for a family event that afternoon. I try to stay at a Hyatt whenever I travel because they have alway met or exceeded my expectations. My April visit was no exception. The front desk person was welcoming and cordial, the food delivered... More 

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Muzzzah, Thank you for taking the time to write a review of your recent stay. I am pleased our staff had a positive impact on your time with us. I am also pleased you were able to take advantage of the in-room dining option and enjoyed it as well. Your comments will be shared with the staff and we look... More 

Blacklick, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Would highly recommend staying at this hotel. Very nice rooms and have never had better service at any other hotel stay. The staff was extremely professional and accommodating. Very comfy beds! Only drawback was the hallway noise that woke us both nights of our stay. We would return.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Clifton J Thank you for taking time out of your schedule to write a review of your stay. I am pleased our staff and amenities had a positive impact on your stay. I did want to take a moment to sincerely apologize for the issue with noise during your stay. We do our best to maintain a quiet environment after... More 

Swartz Creek, MI, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Visited Cleveland for the 1st time. Hotel location is convenient to major sites like Rock N Roll Hall of Fame, the sports venues, and all downtown attractions. . Hotel was clean. Staff was great. We will use this hotel again when we return.

Review collected in partnership with Hyatt Hotels

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Rick J, I am very pleased you enjoyed your first trip to Cleveland. There is more to do than many people would believe. I am also pleased our staff had a positive impact on your stay. Your comments will be shared with the staff as a whole. Please think of us if your travels bring you back this way again! More 

Brooklyn, New York
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My then-fiance and I stayed at the Hyatt Place Cleveland/Independence on a road trip to Chicago in July 2012. Three years later, traveling in the other direction, we decided to stay here again. Our needs are a bit different now...we have a 13-month old. Still, based on our past experience, we felt the Hyatt Place would still fit the bill,... More 

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

akey101 I am so pleased you and your new addition enjoyed your stay with us. We are always happy to see repeat guests. I am pleased you were able to take advantage of the 24/7 gallery menu and the pool. Thank you for your suggestion of an additional high chair. Can and will be done! We would love to be... More 

Brooklyn, New York
Top Contributor
65 reviews 65 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had stayed at this Hyatt Place once before on the Chicago > NYC drive. To be fair, what we love about the Hyatt Place chain is that you know what you are getting, which are bigger rooms + comfy bed + 24 food/drink in the lobby area. This time we had our 13 month old baby with us. This... More 

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

cmg2101 Thank you for your kind words. I am pleased we were able to take care of the "small things" that make a difference. While I can't guarantee the pack & play will be set up for all guests, we are more than happy to accommodate when we can and I am pleased we did that for your stay. I... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Spent 2 nights at this hotel over Easter weekend and was very satisfied with my stay. Clean and spacious room, courteous staff, and wonderful amenities. My husband and I didn't have to leave the room if we didn't want to and with its location, when we did leave, it was close by everything! If you need a quality stay without... More 

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

happywife316 Thank you so much for taking the time to write a review of your stay with us. Nothing pleases me more than to see our guests clearly enjoyed their time with us and would recommend it. I am also pleased that the location, staff and amenities had a positive impact on your stay. Please keep us in mind for... More 

Chicago, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Hyatt Place Cleveland/Independence, OH was a great choice for a family stay. The room setup worked out great with the mini-divider between the king-size bed and the pull-out couch. This gave our children the feeling of being in their own part of the room. And the free WiFi was an entertainment God-send for our boys to be able to use... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Gerald C Thank you for taking the time to write a review of your stay at our hotel. I am pleased that the room fit the needs of you and your family. I am also pleased that the complimentary Wi-Fi had a positive impact on your stay. It is our hope that you would choose to stay with us next... More 

mississauga, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

had a great experience , asked for higher room quiet area and that's exactly what I received! Front desk person welcomed me and was very friendly I wish I remembered her name. Breakfast was great better than most I have stayed at and staff replenished often even with high demand.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Robert S, Thank you for your kind words. I am pleased you enjoyed your stay and we were able to accommodate with a higher floor quiet room. Unless another Robert from Mississauga stayed with us recently, it appears Dena was the young lady at check-in. I will be happy to share your comments with her as well as the staff... More 

Huntington, Indiana
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Facility must be older but moderately clean. I wasn't impressed by our room: dust on phone (which was disconnected?) dirty glassware, weird spot on carpet (pic) but the bed and bathroom were clean and fresh so I was ok. Towels and bedding smelled and appearedfresh. The entrance is well maintained and staffed, and has that signature hyatt place smell. Staff... More 

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Tia G, Thank you for taking the time to write a review of your stay at our property. I sincerely apologize that your exeperience was anything but ideal. While I am pleased that you thought the service was a positive, I am troubled by the cleanliness issues in the room. Please ensure that your comments will be shared with the... More 

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