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Hyatt Place Cleveland/Independence

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
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6025 Jefferson Drive, Independence, OH 44131
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Hyatt Place Cleveland/Independence
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Ranked #1 of 12 Hotels in Independence
Certificate of Excellence
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 5 days ago
1613Dino East Palestine, Ohio, United States
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318 reviews from our community

Traveler rating
    137
    124
    30
    21
    6
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103
70
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73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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East Palestine, Ohio, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at this property twice on business, the first time being for two weeks. The staff is very friendly and accomodating. The free breakfast is actually pretty good, they have a nice selection that varies every morning. The beds are super comfy and the rooms are clean and quiet. The pool is small. . .but it's there. Same... More 

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

1613Dino, Thank you for taking the time to review your recent stays with us. I am pleased that the staff and the facilities had a positive impact on your time with us. We do our best to ensure a "no hassle" stay for our guests. It is our hope that you choose to stay with us again next time you... More 

Keller, Texas
Top Contributor
99 reviews 99 reviews
59 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

warm welcome to hotel and quick check-in. Room was suite with large seating area, desk and sinks. Bed comfortable. Tub and toile space was tight but OK. Cooling system worked well but did have some noise that seems to always come with a wall unit. not as many TV channels to pick from as we would have liked. Lighting was... More 

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Bob S Thank you for taking the time to review your recent stay with us. I am pleased the staff and room had a positive impact on your stay. It is our hope that you would choose us again next time you are in the Cleveland area. More 

Encino
1 review
5 of 5 stars Reviewed 1 week ago

I travelled from Los Angeles to Cleveland for 5 days to Bury my mother and arrange her funeral services and..... The last thing I needed was problems and stress from the Hotel...Thankfully the staff was great and the room was very efficient,clean with ample space, also the location was perfect for conducting business in Cleveland or Akron Ohio....I have been... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Mr. Usafee, Thank you for taking time to write a review of your recent stay at our hotel. I am sorry that such a sad occasion brought you to the area. That being said, I am pleased that the staff and the cleanliness left you with fewer things to worry about during your time with us. If more pleasant circumstances... More 

Moline
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although we did a quick stop and flop while on a roadtrip, the room is big enough for an extended stay. Comfy bed is most important to us and we were not disappointed. Breakfast is so-so. Staff is very friendly.

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Mike G Thank you for taking the time to write a review of your recent stay with us. I am pleased that we were able to meet your expectations and that our beds and staff had a positive impact on your stay. It is our hope that you would choose to stay with us again next time you are in... More 

Chicago, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am always looking for good hotels as a women business traveler. I would highly recommend this one. Very nice rooms & staff. Convient to many areas of Cleveland. Great shuttle service to restaurants in the area. Felt safe.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Kathleen H A Thank you for taking time to review your recent stay at our hotel. I am pleased our staff and location had a positive impact on your stay. Your comments will be shared with the staff as a whole. Please keep us in mind for the next time your travels bring you to this area! More 

Ashtabula, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First of all, I have to give kudos to the front desk staff. They wear many hats and they do it with a smile and lots of courtesy. Especially Tristan at the front desk who seemed willing to take on any task. I've worked at a hotel and it is very rare to find really great front desk staff who... More 

Was this review helpful? Yes 1
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Debbie29940, Thank you so much for your review of your recent stay at our hotel. I am pleased that the service provided from Don in maintenance and Tristan at the gallery host stand as well as the rest of the staff had a positive impact on your stay. We pride ourselves with our ability to multitask and handle any curves... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Great hotel from start to finish, staff were great, shuttle service was so helpful, morning skillet is worth it, Pool was the perfect temperature for our kids, wifi throughout hotel is included, everything was so clean and the beds were very comfortable.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

988patrickz, Thank you for taking the time to review your recent stay at our hotel. I am pleased that the staff and the amenities offered were ideal for you and your family. Your comments will be shared with our staff as a whole. It is our hope that you would choose us again next time you are in the Cleveland... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

I stayed at the Hyatt Place in Independence Ohio on the evening of April 12. Came to town for a family event that afternoon. I try to stay at a Hyatt whenever I travel because they have alway met or exceeded my expectations. My April visit was no exception. The front desk person was welcoming and cordial, the food delivered... More 

Was this review helpful? Yes 2
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Muzzzah, Thank you for taking the time to write a review of your recent stay. I am pleased our staff had a positive impact on your time with us. I am also pleased you were able to take advantage of the in-room dining option and enjoyed it as well. Your comments will be shared with the staff and we look... More 

Blacklick, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 14, 2015

Would highly recommend staying at this hotel. Very nice rooms and have never had better service at any other hotel stay. The staff was extremely professional and accommodating. Very comfy beds! Only drawback was the hallway noise that woke us both nights of our stay. We would return.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Clifton J Thank you for taking time out of your schedule to write a review of your stay. I am pleased our staff and amenities had a positive impact on your stay. I did want to take a moment to sincerely apologize for the issue with noise during your stay. We do our best to maintain a quiet environment after... More 

Swartz Creek, MI, United States
1 review
5 of 5 stars Reviewed April 13, 2015

Visited Cleveland for the 1st time. Hotel location is convenient to major sites like Rock N Roll Hall of Fame, the sports venues, and all downtown attractions. . Hotel was clean. Staff was great. We will use this hotel again when we return.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Rick J, I am very pleased you enjoyed your first trip to Cleveland. There is more to do than many people would believe. I am also pleased our staff had a positive impact on your stay. Your comments will be shared with the staff as a whole. Please think of us if your travels bring you back this way again! More 

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