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Hyatt Place Cleveland/Independence

3.0 of 5 6025 Jefferson Drive, Independence, OH 44131
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Certificate of Excellence 2014
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Hyatt Place Cleveland/Independence
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Hyatt Place Cleveland/Independence
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294 reviews from our community

Traveler rating
    119
    118
    30
    21
    6
See reviews for
99
62
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66
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boardman, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We booked this hotel on a weekend getaway. We had tickets to a show at the Hard Rocksino in Northfield, which was about 15 minutes away from the hotel. On our way to the hotel, we kind of explored the area. There are several shopping plazas with in a 5 minute drive from the hotel. It's really nice because they... More 

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Kate J, Thank you for your review of our property. I am pleased you enjoyed your stay. We pride ourselves on our service and I am pleased that the check-in process was a positive one. I am also pleased you enjoyed the rooms and the breakfast. I do apologize that the check-out was not as pleasant as the rest of... More 

Yorktown, Indiana USA
Contributor
11 reviews 11 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is welcoming, clean and comfortable. We will stay here in the future if we travel again to Cleveland. We stayed on the third floor and had a king size bed. We asked for additional paper products, and housekeeping was there within 10 minutes and with a smile. Considering it was after 9PM, this was remarkable.

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Debbie8110, Thank you for your review of our property. We are so glad that you enjoyed your stay and our housekeeping hosts were able to provide quick and efficient service. We do hope that you choose our property again next time in the Cleveland area. Your comments will be celebrated with the entire staff. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

I travel frequently to Cleveland for business (Cuyahoga Heights, to be more precise), and the Independence Hyatt Place is always a welcome refuge on evenings. There is very little turn around on the staff, and I think this comes through in their attentiveness and kindness. They take good care of me on my visits---prompt room service, loaning out a yoga... More 

Was this review helpful? Yes 1
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Annemarie N, We appreciate your choosing our property for your visits to the Cleveland area. Your kind words will be shared with the entire staff. More 

Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 23, 2014

In general. I like Hyatt Place as a solid, clean hotel with a floor plan that works out well for me. This holds true for this property as well. The problem here was that "the cupboard was bare". They were out of booze at the bar, they were out of food at room service, they were out of "things". One... More 

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

StevenH, I appreciate you taking the time to review our property and am pleased that you enjoyed your stay. I did want to make mention of the "new ownership" comment as I feel it was not properly communicated by the staff. We recently changed food providers. Many of the items we had previously ordered were not readily available immediately after... More 

Cleveland, Oh
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 23, 2014

I stayed here for four nights recently and found the hotel to be adequate. There was nothing glaring that was wrong, but for a Hyatt Place I think there is a fair amount of room for improvement. The first thing that stood out was the layout and design of the room. If you open up the fold out sofa, it... More 

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Oh_Parrothead Thank you for taking time to review our property. I wanted to take a moment to sincerely apologize for the issues you experienced while staying at our hotel. While I understand you saying there was nothing "wrong" and it was a decent stay, we aim to make each guest's stay not just fine, but above their expectations and I... More 

Top Contributor
99 reviews 99 reviews
29 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed November 8, 2014

What a wonderful hotel! We needed a room for overnight and we had previously stayed at this location in 2013! Hotels.com had a generous rate. The Rooms were still clean, spacious and comfortable as we had remembered them! The staff was friendly. Check in/out was a breeze. Loved the sofas and the layout of the rooms! Flat screen was much... More 

Was this review helpful? Yes 1
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

tiffnshay421 Thank you for taking time to review our hotel. I am pleased that your second stay was a positive experience and we look forward to the next visit. Your kind words will be shared with the entire team! More 

Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 25, 2014

Nice hotel close to Cleveland (about a 15 minute drive), generous sized rooms, and a fantastic breakfast. The gym is small; wi-fi very strong strong. I'd definitely stay here again; staff was great and very responsive to any issue. Thanks for a great stay!

Was this review helpful? Yes 1
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Battlejag, Thank you very much for taking the time to review our hotel. We appreciate your kind words and they will be shared with the entire staff. More 

Vancouver BC
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 12, 2014

This was another great stay at a Hyatt Place Hotel. Typical Hyatt place with nice clean rooms, large in size, breakfast was good in the morning. Didn't have time to check out the pool but it looked nice. Check in and out was simple with friendly staff.

Was this review helpful? Yes 1
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

js2528 Thank you for taking time to review our property. I am pleased you enjoyed your stay. Please think of us the next time you are in the Cleveland area. More 

Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 19, 2014

Last week my bosses and I had to go to American Greetings Headquarters in Brooklyn Ohio so we booked rooms at this hotel which is 7 miles away. Checking in there was 3 nice girls up front 2 at front desk and 1 working the bar and grill! Right away we took advantage of Happy Hour. I stayed on to... More 

Was this review helpful? Yes 1
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Soxfan46 Thank you for your review of our hotel. I am pleased that your stay went above and beyond your expectations and that the food and shuttle service were a plus. Your comments will be shared with our staff as a whole. We hope that next time you are in the Cleveland area you would choose our property again. More 

Dedham, Massachusetts
Top Contributor
126 reviews 126 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 4, 2014

I was pretty impressed with this hotel. The rooms was very clean, comfortable. The breakfast was awesome - hot items, and not just the boring old scrambled eggs but some really cool alternatives. I would stay here again for sure.

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

JNow917 Thank you for your kind words about our property. I am pleased that you enjoyed your stay and your comments will be celebrated with the entire team. I hope that next time you are in the Cleveland area you would choose to stay with us again. More 

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Additional Information about Hyatt Place Cleveland/Independence

Address: 6025 Jefferson Drive, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Cleveland/Independence 3*
Number of rooms: 127
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Also Known As:
Hyatt Place Cleveland/Independence Hotel Independence
Hyatt Place Independence
Hyatt Independence
Hyatt Place Cleveland/Independence Ohio
Hotel Style:
#1 Green Hotel in Independence
#3 Business Hotel in Independence

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