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Hyatt Place Cleveland/Independence

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6025 Jefferson Drive, Independence, OH 44131
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Hyatt Place Cleveland/Independence
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Hyatt Place Cleveland/Independence
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352 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

Conference site is not for a big business conference space. Some rooms that we used in small/big rooms with no extra chairs, lacking of water pitchers for whole week attendances. Long walk between lobby, dining, conference rooms and elevators. First floor between conference hall and room elevator at the rear where all the housekeepers ' carts all over the hallway... More 

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Carlsbad, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Quite location, good service, nice rooms, helpful staff, good shuttle service to airport. Lots of good restaurants very close to hotel, Cleveland's famous medical offices around the corner for urgent care, Hyatt sits in same complex as several other major hotels.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Peter Z Thank you very much for taking the time to review your recent stay with us. I am pleased you enjoyed your time with us and the location and shuttle had a positive impact on your stay. Please keep us in mind the next time your travels bring you to the Cleveland area! More 

Toronto, Ontario, Canada
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel for 2 nights as I was in town for a convention and the hotel hosting the convention was sold out. The hotel is not directly on a main street and the small sign that they have pointing it out is hard to read. If I hadn't have my gps to tell me I don't think... More 

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Sunshintuna Thank you for taking the time to review your recent stay at our hotel. I sincerely apologize that your visit was anything less than ideal. We make every effort to ensure each guest has the best possible stay and it appears this was not the case during your stay. It is our hope that you would give us another... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Some good points, but more not so good, and some poor The staff are friendly and helpful. The beds are comfortable and the room is laid out well, though the bathroom is tiny and a bit awkward to move around in. One of our headboards creaked whenever you put pressure against it, but worst of all, the air conditioning was... More 

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Coyote B Thank you for taking the time to review your recent stay with us. I sincerely apologize that your experience was not as it should have been or what our guests have come to expect. I am most surprised to hear of the issues with the breakfast food as we often receive very positive comments about it, but your... More 

Lake Zurich, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Hyatt Place July 23-25. The room was spacious enough for our family of five. Internet connection was intermittent at best. The pool's filter must not have been working as green algae was growing on the bottom of the pool on the deep end. Breakfast options on Friday were OK; Saturday was much better. We had an... More 

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Inneedofanothertrip Thank you for taking the time to review your recent stay at our property. We do our best to ensure each guest has the best experience possible. I sincerely apologize that this did not seem to be the case during your stay. Your comments about the pool have been shared with the maintenance team. Also, the door/lock in the... More 

Green Bay, Wisconsin
Level Contributor
101 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, comfortable and spacious. The hotel is just off the interstate and easy to get to. The rooms are large and can accommodate a traveling family. The beds were very comfortable. I enjoyed the breakfast options and set up. This particular hotel seemed to be very busy and the breakfast area was not clean during breakfast service. There were a... More 

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

iliketoeateat Thank you for taking the time to review your recent stay at our hotel. I am pleased that you enjoyed your stay. I did want to take a moment to sincerely apologize for the issue with the breakfast area as well as the elevators. Your comments about the breakfast area have been shared with the AM staff as a... More 

Level Contributor
14 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

We were looking forward staying at a Hyatt and the experience was disappointing. We are travelling with a group of 6 and the room are too small for 6 persons +their suitcases. The bathroom is very small and we can litterally hear everything next door ..... We can take the shower with the neighboors. Finally the swimming pool is very... More 

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Veronique J Thank you for taking the time to write a review of your recent stay with us. I sincerely apologize that your experience was anything less than ideal. Your comments about the pool have been shared with our maintenance and houseman hosts. In terms of the rooms, while they are able to accommodate six people, the comfort level is... More 

Melvindale, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Cold, rude, not accommodating! Room was not as booked and when they were informed that we were given the wrong room the response was "oh well, we are full" from a manager. Hotel does not accept cash and when I told lady on phone while booking I would be paying with cash upon arrival she said "okay" Learn when I... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Heather B Thank you for taking the time out to review your recent stay with us. I sincerely apologize that your stay was anything less than ideal. I am happy to shed some light on a few of the issues you experienced. Most importantly, I apologize for the issue you experienced with not being able to pay cash at check-in.... More 

cincinnati, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Booked this hotel for an upcoming family trip. It was really convenient. It was next to a McDonald's which was a plus. Had a great time and will return in the future. It was really close to Put In Bay. It is pretty close to Miller's Ferry Service.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Maurice S Thank you for taking the time to write a review of your recent stay with us. I am pleased that the location had a positive impact on your stay. Please keep us in mind for the next time your travels bring you to the area. More 

USA
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I like the setup with lots of space available to sit on sofa and be able to watch TV from beds or sofa. I've stayed when traveling alone and have like these rooms, but with family the split bath/sink area is not very practical. The bath/ toilet area is very small so it's difficult for one person to take a... More 

Was this review helpful? Yes
Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

roxieixor, Thank you for taking the time to review your recent stay with us. I am pleased that the beds/room setup works well for the solo or family traveler. I sincerely apologize that you did not feel the same about the bathroom setup. Please keep us in mind if your travels bring you back to the Cleveland area. More 

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