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All 12 Independence hotels

Hyatt Place Cleveland/Independence

3.0 of 5 Hotel   |   6025 Jefferson Drive, Independence, OH 44131
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Hyatt Place Cleveland/Independence
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82%
Ranked #2 of 12 hotels in Independence
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
3 of 5 stars reviewed 1 week ago
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256 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Top Contributor
89 reviews 89 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was fairly average for this price range. The room was spacious and quiet, but not quite comfortable. The climate control in the room was satisfactory despite the snow and cold temperatures outside. I stayed for a week with no major complaints about the room. The lobby cafe and bar were a bit chilly due to the winter weather... More

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Indianapolis, IN
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently visited the Cleveland area to visit some friends and check out the area. After doing a lot of research on local hotels, we saw some of the best reviews for the Hyatt Place in Independence. We were very pleasantly surprised by this hotel. It looked like the hotel had been recently renovated. The rooms were very, very clean,... More

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Panama, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Reservations were easy to make and the hotel accommodated our need for adjoining rooms without a hitch. With 8 kids, we often have trouble finding a hotel to stay in, but the adjoining rooms let us all stay in connected rooms with plenty of comfort. The breakfast was delicious and had good variety, the staff were very helpful and easily... More

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burlington
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 10, 2014

Great hotel! Breakfast was better than most chains.Room was clean and spacious. Quiet location considering closeness to interstate. Loved the 42 inch tvs and large couches in room . Stayed with team for a volleyball tournament. Would definitely stay again.

Was this review helpful? Yes 1
Columbus, Ohio
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 2, 2014

At check in you are charged $25 per night for any additional charges you may have for food,movies,drinks,etc. We stayed two nights and my bank card was swiped for two transactions of $50 each- Total- $100 ...It gets better.. after checking my bank account - my card had also been charged $46.82 for what I was told a " end... More

Was this review helpful? Yes 4
Saddle Brook, New Jersey
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 27, 2014

I'd rate this hotel a 2.5. I expected more from a Hyatt Hotel. Bathroom was very small, the floor was dirty and the ceiling above the shower had stains. The sleep area was very small. However, the living room area is large which is good if you're entertaining guests (...I didn't). Also, the staff at the front desk was very... More

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

CHEHILL, I sincerely apologize that your experience was anything less than stellar during your recent stay. While I am pleased that our staff was excellent, I was disappointed that your expectations were not met in terms of the guest room. We are undergoing a renovation right now. While the rooms will not change in dimension or square footage, the rooms... More

Senior Contributor
31 reviews 31 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 21, 2014

Checked in Sunday evening of MLK and what a surprise. Kids were running down the hallway all Sunday evening. Finally opened the door and saw four young boys unsupervised and suggested that they shouldn't be running down the hall. I looked the other direction and a posse of kids maybe 10 appeared. I thought where were the parents, I called... More

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Bob M, I sincerely apologize that your experience was anything less than great. In terms of the issue with the group of boys, we did have a high school hockey team staying with us that night. I am certain when the host had said she would call the mother that she meant the person in charge of the team. Hopefully... More

michigan
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 3, 2014

Well I am not shocked by the service at this hotel, they easily are the best at what they do, considering it is a HYATT PLACE one would think that the full serve Hyatt would be better but not in this city of Cleveland! Room was clean, there was ample furniture and no traces of any stains! The refrigerator was... More

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

edog152, I am very pleased you enjoyed your stay during your recent trip to Independence. While many of thie things you mentioned seem pretty basic to most people, I understand that sometimes the simplest things can be the most difficult to find. We hope to see you again and be your hotel of choice next time you are in the... More

Otisville, New York
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 20, 2013

I recently stayed at the Hyatt Place for a business trip. Check in was a breeze, the staff is attentive to any requests and the room was a home away from home. Actually it was a suite! Breakfast , (Continental), was beyond the Continental Breakfasts at other hotels I stayed at. On my last evening, I attended the Manger's Party,... More

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

Jeff G, Thank you for your positive words. I am pleased you enjoyed our Manager's Reception during your stay. We proudly serve up complimentary light bites and select drinks between 5-7 PM on the second Tuesday of every month. Many of our guests use this time for networking and the staff really enjoy connecting with and sharing moments with our... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 18, 2013 via mobile

This is by far the worst hotel I have ever stayed in. The rooms did not have central heat it was the floor heaters which made alot of noise at night. The hotel supposedly was smoke free and my linens smelled and room smelled like smoke. The staff service was the worst ever with a carefree attitude. Di not stay... More

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Shawn F, Manager at Hyatt Place Cleveland/Independence, responded to this review

polla35, I wanted to take a moment to sincerely apologize for any issues you experienced during your stay. We make every effort to make each guest stay as positive as we possibly can. Clearly this did not happen during your recent visit. It is our hope that you would consider us once again if traveling in this area. I can... More

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Additional Information about Hyatt Place Cleveland/Independence

Also Known As:
Hyatt Place Cleveland/Independence Hotel
Hyatt Place Cleveland/Independence Hotel Independence
Hyatt Place Independence
Hyatt Place Cleveland
Hyatt Independence
Independence Hyatt
Hyatt Place Cleveland/Independence Ohio
Address: 6025 Jefferson Drive, Independence, OH 44131
Phone Number:
Location: United States > Ohio > Independence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Independence
#3 Business Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Cleveland/Independence 3*
Official Description (provided by the hotel):
A new kind of hotel that puts style, innovation and The Hyatt Touch within your reach. Here you'll find a 42" Plasma HDTV in each of our newly refreshed guest rooms featuring our Hyatt Grand Bed. Also included with each stay is our complimentary AM Kitchen Skillet breakfast as well as complmentary Wi-Fi and complimentary parking. Freshly prepared food is available 24/7 in our Guest Kitchen. Or if you prefer to dine in the comforts of your room, we offer room service from 11 AM until 11 PM. You can start and end your day at our Coffee to Cocktails Bar where we proudly brew Starbucks coffee drinks as well as serve select beer wine and mixed drinks. We are located 7 miles east of Cleveland Hopkins Airport and 8 miles from downtown Cleveland. Named "Highest in Guest Satisfaction Among Upscale Hotel Chains" by JD Power and Associates, come see why Hyatt Place is a hotel built around you. ... more   less 
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