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Courtyard Cleveland Independence

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5051 West Creek Road, Independence, OH 44131
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1 room 1 adult
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Courtyard Cleveland Independence
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45 Reviews from our TripAdvisor Community

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Pittsburgh, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 3, 2016

I got to the hotel late after a long day of travel and was greeted warmly and checked in quickly, which I really appreciated. There was a weird smell in the elevators which wasn't a huge deal and the hallway was about 100 degrees, but again not a big deal. The rooms are newly renovated and very pretty, but that... More 

Helpful?
Thank M2k7G
General M, General Manager at Courtyard Cleveland Independence, responded to this review

Dear Valued Guest, Thank you for taking the time to complete feedback in regards to your recent stay at the Courtyard Cleveland Independence. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your room cleanliness. I assure I... More 

Pittsburgh, Pennsylvania
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed December 17, 2015

We booked one night here for our night doing the Polar Express. This hotel is in the perfect location for going to the railroad, about 5-10 minutes away. There are a lot of restaurants close by to grab dinner then head to the train. We checked in, which was efficient, but not overly friendly, but not a big deal. We... More 

Helpful?
Thank SunDrea
General M, General Manager at Courtyard Cleveland Independence, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the Courtyard Cleveland Independence with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 7, 2015

We were going to stay the weekend in Cleveland, and my top two priorities were a nice neighborhood, and clean hotel. This hotel exceeded them both. There were several nice restaurants just down the road, even Malley's chocolates, and a walking trail. The hotel was packed the first night we stayed (two high school hockey teams were there) and the... More 

Helpful?
Thank Joe R
Cincinnati, Ohio
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 13, 2015 via mobile

I stayed here for work, best option of 2 approved hotels. The bistro staff both am & pm were excellent; they are the reason I'll stay here again if work needs have me back in Independence. Room was nicely furnished & spacious, bed firm but comfortable. Please educate the cleaning staff to pay attention to detail.

Helpful?
Thank am03rn
General M, General Manager at Courtyard Cleveland Independence, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the Courtyard Cleveland Independence. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I have also followed up with housekeeping team to ensure... More 

Indiana
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 12, 2015

Hosted a meeting at this location in October 2015. Staff were wonderful, always ready to accommodate any issue, like the need for an extension cord, or extra stool. The room for sleeping was comfortable, good amenities, and the kids liked the beds and shower. They enjoyed the room better than most other hotels they have stayed in. PLENTY of outlets... More 

Helpful?
1 Thank rob b
Hamilton, Canada
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 1, 2015 via mobile

This hotel was perfect from the rooms to the outdoor area we used as a team to the front desk. Would highly recommend it and it's in a good neighborhood. The roads are a little hard as there is lots of construction. It's close to the Wasabi restaurant. You must go there. 10 out of 10 on experience.

Helpful?
1 Thank JulieR0bin
Fort Collins, Colorado
Level Contributor
147 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed September 15, 2015

As other reviewers have written. The "new" rooms are really very nice. I like the pull out desk and the curved sofa. The focal wall has great colors that help make the room comfortable. The Lobby Cafe staff were all friendly and helpful and the Starbucks coffee and food decent. Why the 4? The bathroom shower/bath area was not updated... More 

Helpful?
1 Thank BluDragonFlyer
General M, General Manager at Courtyard Cleveland Independence, responded to this review

Dear Valued Guest, Thank you for your feedback in regards to your most recent stay with us! We're thrilled to hear you enjoyed your stay and hope for the chance to welcome you back to our property in the future. Thank you for choosing Courtyard by Marriott for your travel needs! Sincerely, Laura Chmielewski General Manager Courtyard by Marriott -... More 

Harrison Township, Michigan, United States
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 3, 2015 via mobile

Stay two nights for a wedding. There were several couples staying here and they had a shuttle to the reception. Rooms were very nice. Refrigerator in room. The courtyard was a nice place for the group to meet before and after we went out. Rooms were clean and the beds were very comfortable. Well worth the price.

Helpful?
1 Thank Craig S
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 26, 2015 via mobile

My boyfriend and I were looking for somewhere close to both of us but away from home for a few nights away. We booked with Courtyard by Marriott in Independence. First off I have to say I loved that everything was nice and close as the hotel was right off the highway. It was very clean, and just perfect for... More 

Helpful?
1 Thank Elaine C
Buffalo, New York
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 24, 2015

This hotel has the new CY design - very modern. We stayed three nights in a One-bedroom Suite which was lovely. The front desk, Bistro & housekeeping staff were all excellent and accommodating. The housekeeper was a Ukrainian "Babushka", a very sweet woman who did an outstanding job - I enjoyed chatting with her. The young man in Guest Services... More 

Helpful?
Thank Craig H
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