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Courtyard Cleveland Independence

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5051 West Creek Road, Independence, OH 44131
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Courtyard Cleveland Independence
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33 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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    (9)
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    (16)
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northeast
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Quick overnight stay earlier this week for an appointment in Cleveland. I was very impressed with this hotel. I arrived late (around 11 PM) and the front desk staff were super friendly and efficient. One staff member made the keys, while the other one greeted me and asked if there was anything I needed. The room was nicely renovated with... More 

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General M, General Manager at Courtyard Cleveland Independence, responded to this review

Thank you for sharing your experience at the Courtyard Cleveland Independence. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

Reynoldsburg
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love the rooms and there are ample outlets to plug in whatever you need, including USB ports. The beds are very comfortable and the bathrooms are HUGE!! My son and I was in town for the Indians game and it was only a 15 minute drive to the ballpark. Easy access off I-77

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Pasadena, Maryland
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed June 8, 2015

I stayed here using points this past weekend for one night. Maybe I got a poor room because of this. The recent reviews were pretty good so I thought it was a safe bet that it would be ok. The TV in the room did not work, after going to the desk they gave me a replacement remote, the tv... More 

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General M, General Manager at Courtyard Cleveland Independence, responded to this review

Dear valued guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Cleveland Independence. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you... More 

Pembroke Pines, Florida
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 7, 2015

Stayed one evening while on a business trip. I didn't spend a lot of time in my hotel room other than to sleep and leave the next morning. The bed was comfortable and the room was quiet. The only downside was that the air conditioning was a little loud and the A/C fan blew the curtain up all night. It... More 

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General M, General Manager at Courtyard Cleveland Independence, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard Cleveland Independence with us. As the maintenance and upkeep of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping and engineering team in an effort... More 

Lower Burrell, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 26, 2015

My family enjoyed an overnight stay at this hotel and it was pleasant. The bed was very comfortable and the room was clean. Our breakfast was excellent with many choices - we added it to our room at the time of booking. Nice location with many nearby restaurants and venues. Front desk has info on local eateries and places of... More 

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Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 13, 2015

The location of the hotel is good. A short 20 minute drive from downtown and a short drive to good food options. The hotel lobby and room were clean. The staff were pleasant as well. Great for a business overnight stay!

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Highlands Ranch, Colorado
1 review
5 of 5 stars Reviewed May 2, 2015

Clean, friendly staff and positive stay. The ala carte breakfast had many choices and the food was very good. The hotel offered a free local van service and the driver was great. Overall happy staying at the property and will stay for future travel.

Was this review helpful? Yes
General M, General Manager at Courtyard Cleveland Independence, responded to this review

Thank you for sharing your experience at the Courtyard Cleveland Independence through the Guest Satisfaction Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

toronto
Level Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed April 26, 2015

I stayed here on April 18. The staff are very friendly and helpful, thank you Olivia! It is about 8 miles south of downtown Cleveland. I stayed in, and recommend, room 337. It faces the interstate, but it is far enough from it not to be a factor. It is at the end of the hall, which was great because... More 

Was this review helpful? Yes
General M, General Manager at Courtyard Cleveland Independence, responded to this review

Thank you for sharing your experience at the Courtyard Cleveland Independence. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

Dallas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 26, 2014

I may be echoing some of the previous reviews, but I was extremely impressed with the updated design of this Courtyard. I'd stayed here previously, but not in the past year, and this was like an entirely new property. The colors, the furnishings, the ambiance are all vastly improved from the last iteration, and if this is the new Courtyard... More 

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Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 18, 2014

This hotel is very updated - flat panel TV's, nice furniture, relaxing lobby & free wi-fi. I was greeted by a nice man who politely let me know that they only had rooms left with 2-beds.....not a problem. I only have 1 bad thing to say - the towels seemed old & flat. At $170 a night, I'd like to... More 

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