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Courtyard Cleveland Independence

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5051 West Creek Road, Independence, OH 44131
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Courtyard Cleveland Independence
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Courtyard Cleveland Independence
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29 reviews from our community

Traveler rating
    9
    13
    5
    2
    0
See reviews for
3
4
2
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lower Burrell, Pennsylvania
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My family enjoyed an overnight stay at this hotel and it was pleasant. The bed was very comfortable and the room was clean. Our breakfast was excellent with many choices - we added it to our room at the time of booking. Nice location with many nearby restaurants and venues. Front desk has info on local eateries and places of... More 

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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of the hotel is good. A short 20 minute drive from downtown and a short drive to good food options. The hotel lobby and room were clean. The staff were pleasant as well. Great for a business overnight stay!

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Highlands Ranch, Colorado
1 review
5 of 5 stars Reviewed 3 weeks ago

Clean, friendly staff and positive stay. The ala carte breakfast had many choices and the food was very good. The hotel offered a free local van service and the driver was great. Overall happy staying at the property and will stay for future travel.

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General M, General Manager at Courtyard Cleveland Independence, responded to this review

Thank you for sharing your experience at the Courtyard Cleveland Independence through the Guest Satisfaction Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

toronto
Top Contributor
60 reviews 60 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here on April 18. The staff are very friendly and helpful, thank you Olivia! It is about 8 miles south of downtown Cleveland. I stayed in, and recommend, room 337. It faces the interstate, but it is far enough from it not to be a factor. It is at the end of the hall, which was great because... More 

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General M, General Manager at Courtyard Cleveland Independence, responded to this review

Thank you for sharing your experience at the Courtyard Cleveland Independence. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

Dallas
Contributor
13 reviews 13 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 26, 2014

I may be echoing some of the previous reviews, but I was extremely impressed with the updated design of this Courtyard. I'd stayed here previously, but not in the past year, and this was like an entirely new property. The colors, the furnishings, the ambiance are all vastly improved from the last iteration, and if this is the new Courtyard... More 

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Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 18, 2014

This hotel is very updated - flat panel TV's, nice furniture, relaxing lobby & free wi-fi. I was greeted by a nice man who politely let me know that they only had rooms left with 2-beds.....not a problem. I only have 1 bad thing to say - the towels seemed old & flat. At $170 a night, I'd like to... More 

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golden, CO
Top Contributor
94 reviews 94 reviews
29 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 13, 2014

Spent one night here with hubby- got in super late(2 am) and front desk staff rocked! Room was extremely clean and the renovation is superb! The mattress was one of the best I 've slept in at a Courtyard! Window curtains really block out the early morning sun too. Furniture is modern and works well. Will definitely return when in... More 

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Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 27, 2014

We stayed here while in town to play hockey. The hotel was very clean and the staff couldn't be more friendly. It was very convenient to the highway and there are lots of options for eating nearby. Overall very comfortable hotel and we wouldn't hesitate to stay here again.

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Richland, Washington
Top Contributor
77 reviews 77 reviews
61 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed September 20, 2014

The hotel renovated the lobby but that's about it - the rooms are poor. The bathroom is ancient - can never get the shower temperature right. The beds are too soft (worn out/cheap mattresses?). The a/c and heating unit is a cheap loud under-the-window motel style junk. It cannot keep the room cold at all - 73-74 degrees is as... More 

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General M, General Manager at Courtyard Cleveland Independence, responded to this review

Dear Valued Guest, Thank you for your feedback from your most recent stay with us. I am disappointed to hear your comments; and I apologize for not meeting - your or our own- standards. We pride ourselves on a great product and great service, it seems as we were not able to meet either. We did complete our rooms renovation... More 

West Palm Beach, Florida
Top Contributor
179 reviews 179 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 15, 2014

Plenty of room in this hotel room. Excellent breakfast. Swimming pool. Great for access to highway and lots of local restaurants. Staff is very friendly and helpful. Close enough to downtown Cleveland without the headaches of noise and traffic.

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