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Extended Stay America - Toledo - Holland

2.5 of 5 6155 Trust Drive, Holland, OH 43528
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Certificate of Excellence 2014
Extended Stay America - Toledo - Holland
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Extended Stay America - Toledo - Holland
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45 reviews from our community

Traveler rating
    14
    12
    8
    7
    4
See reviews for
14
8
5
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Richmond, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed October 26, 2014

I do not believe we will be staying here again. I will however start out with saying that originally the staff was friendly. However, when we asked for the materials that use to be in the room anyway, the lady behind the desk got very agitated. I am sorry, but it's your job. The hotel use to provide kitchen supplies... More 

Was this review helpful? Yes
Royal Oak, Michigan
Top Contributor
62 reviews 62 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 20, 2014

This hotel is tucked away behind several office buildings, but is well-marked & easy to find. I have stayed at several Extended Stay hotels, & they are always clean, comfortable, & quiet- just what you need if you're on a business trip. Make sure you ask for the "kitchen package" at check-in, which is all of your kitchen supplies in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to read that you received friendly and polite service from my staff, and that your room met your needs. The staff and I are proud to have provided you with a clean, comfortable, quiet room. Thank you again for your review.... More 

Chicago, IL
Top Contributor
58 reviews 58 reviews
57 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 19, 2014

We needed a place to sleep for a few hours very late night on an impromptu trip to Cedar point and then on the way home. We actually booked this hotel last minute PRIOR to reading reviews on Tripadvisor as the booking site I used showed a decent rating. After reading the TA reviews, we almost wanted to cancel, but... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Steve - We want to thank you for taking the time to post a review of our hotel. We are glad that your recent stay with us exceeded your expectations for both your room and our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

1 review
1 of 5 stars Reviewed August 4, 2014

No dishes, cups, glasses, cutlery----their new policy. No coffeemaker, toaster, etc. You have a kitchen with a thing. Everything you want, you must go to the desk and ask for it. No soap, no shampoo----also have to go to front desk. Asked for a wake-up call---only to be told they don't do wake up calls. We stayed three nights with... More 

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Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Lawrence - We received a copy of your review, and wanted to take a moment to personally respond. We are glad that you found your room to be clean; however, we are disappointed to hear that our customizable kitchen packs were not fully explained to you. We store our kitchenware in a clean, sterile environment and allow our guests to... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 27, 2014

I booked thru priceline. ..arived a day early.... called and arranged a additional night. I had already paid for 8 days. Went to Toledo for disabled sister surgery. I arrived at 11pm... front doors do not lock. No clerk... have to call from phone between doors. That attendant was very nice.... I checked in... she said I was good... didnt... More 

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Manager_11525, Owner at Extended Stay America - Toledo - Holland, responded to this review

Cheryl - We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that you did not find your stay with us to be as positive as we had hoped. We will be working with our staff and reviewing all policies to make sure everything is meeting our hotel's standards. We are also... More 

Falls Church, Virginia
2 reviews
2 of 5 stars Reviewed May 20, 2014

The coffee was so bad it was undrinkable. The Grab-n-Go breakfast is pretty sad, and the staff didn't seem too enthusiastic. The building is not ADA compliant, in case you need to know that kind of thing. Hallways smell like varying kinds of smoke. The third floor hallways look like something out of a horror movie. The elevator is slow.... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Toledo - Holland, responded to this review

Libby – Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our free Wi-Fi and clean rooms with fully equipped kitchens at a great value. Still, I sincerely apologize for the odors during your stay. I will meet with the staff to review our cleaning procedures so that... More 

Phoenix, Arizona
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 17, 2014

I was in town with my fiance to visit some family members and I opted to stay at Extended Stay. I had stayed here years ago and loved it, but the quality and cleanliness has gone down hill. Upon our check-in we were informed that there was not a daily house keeper and that he/she only came once a week.... More 

Was this review helpful? Yes 1
Las Vegas, Nevada
Contributor
18 reviews 18 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 17, 2014

My boyfriend was in town and we decided to get a room for a couple of days. We checked in really late. I had called and they said that was fine. Now since its late I was tired so I wasn't paying attention that the woman checking us in didn't read our reservation that said it was for 2 nights.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

The staff and I read your comments about your stay with us. The poor customer service you described is unacceptable, and I sincerely apologize for your experience. To make sure this does not happen again, I will be meeting with our staff to review your comments and will be providing additional training. We continually work to improve our hotel, so... More 

Kenosha, Wisconsin
1 review
2 of 5 stars Reviewed December 15, 2013

This hotel stay was disappointing. The price was reasonable, but falsely promised a full kitchen. There was no actual oven, just a stove top and microwave. We were told at check in that another Extended Stay America facility down the road had real full kitchens, but not this location. Upon arrival, there were also no toiletries aside from a bar... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Katie - Thank you for taking the time to write a review of your stay. I am sorry to hear that your room and our grab-and-go breakfast did not meet your expectations. While our hotel does not offer an oven in the guest rooms, we do offer a full kitchen for guests to utilize. I will be sure to work... More 

1 review
3 of 5 stars Reviewed December 3, 2013

In your defense I was told the house keeper was not there, although it was obvious. Going through three rooms in one night for one that was clean and smoke free was exhausting after a four hour drive with wife and two small children. The desk clerk tried with what you had to no avail. Although the price was economic,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Tony - I received a copy of your review, and wanted to take a moment to personally respond. The housekeeping issues you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, our staff is working to enhance our cleaning procedures and inspection policies moving forward. I appreciate you bringing this to our... More 

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Additional Information about Extended Stay America - Toledo - Holland

Address: 6155 Trust Drive, Holland, OH 43528
Phone Number:
Location: United States > Ohio > Holland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Toledo - Holland 2.5*
Number of rooms: 125
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Also Known As:
Extended Stay Holland
Holland Extended Stay
Extended Stay America - Toledo - Holland Ohio

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