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Extended Stay America - Toledo - Holland

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6155 Trust Drive, Holland, OH 43528
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Extended Stay America - Toledo - Holland
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Extended Stay America - Toledo - Holland
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50 reviews from our community

Traveler rating
    15
    15
    8
    8
    4
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15
10
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Huntington Woods, Michigan, United States
Top Contributor
64 reviews 64 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have a mixed opinion about this hotel. On the plus side, the room was spacious, clean, quiet, and comfortable. My spouse and I had a good nights sleep. I consider this to be the main function for a hotel and am giving the hotel a four for this reason. The first negative was the staff. We both felt that... More 

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Wayland, Michigan
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

i was working with a couple of contractors when we had to stay in the Toledo area fora night. One of them suggested the Extended Stay. I asked isn tthat for a long stay? we are only going tobe here for one night. I was told they rent rooms like any other hotel. Surprise i got a big spacy clean... More 

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Toledo, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 4, 2015

The room overall was very nice and very clean. I feel like the bed was a little too firm though. Other than that it was quiet and comfortable. Erika at the front desk was very very nice and helpful!! Other than that, everyone else was very rude. I had asked a man at the front desk for a colander and... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Toledo - Holland, responded to this review

Hi Alyssa, I appreciate you taking the time to write a review of your experience with us. Please accept my most sincere apologies for your experience. I will discuss your comments with the team and correct their attitudes towards guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please contact me,... More 

1 review
5 of 5 stars Reviewed January 21, 2015 via mobile

I stayed in this location for a few months, and had a great experience all around. From the friendliness and courtesy of the staff to the quality of amenities, I would recommend and use this location again without hesitation. Brooke, Julie, Mike, Aaron, Chelsea, Erica, Sherry, Rose and the rest of the staff were exceptional.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Jason - Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding the excellent service and friendliness you received from our entire staff. We enjoyed your company during your stay and hope the best for you in your future. Thank you again for posting your review. I do hope that you will return... More 

Van Buren, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 13, 2015

We had a flight out of Toledo Express and wanted to go the night before because of bad weather coming in. I asked for ground floor, non-smoking with a king bed. All of which they supplied. Many times you ask for a non-smoking room but it still smells like smoke. This room was very good with no smoke smell. The... More 

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Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found your room to be clean overall and that our hotel met your needs. It is great to read that you found us to be a great value. Still, I do apologize that there was a minor... More 

Richmond, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed October 26, 2014

I do not believe we will be staying here again. I will however start out with saying that originally the staff was friendly. However, when we asked for the materials that use to be in the room anyway, the lady behind the desk got very agitated. I am sorry, but it's your job. The hotel use to provide kitchen supplies... More 

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Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to review your comments so this does not continue in the future. As well, I apologize for the noise disturbance you experienced... More 

Royal Oak, Michigan
Top Contributor
75 reviews 75 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 20, 2014

This hotel is tucked away behind several office buildings, but is well-marked & easy to find. I have stayed at several Extended Stay hotels, & they are always clean, comfortable, & quiet- just what you need if you're on a business trip. Make sure you ask for the "kitchen package" at check-in, which is all of your kitchen supplies in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to read that you received friendly and polite service from my staff, and that your room met your needs. The staff and I are proud to have provided you with a clean, comfortable, quiet room. Thank you again for your review.... More 

Chicago, IL
Top Contributor
57 reviews 57 reviews
56 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 19, 2014

We needed a place to sleep for a few hours very late night on an impromptu trip to Cedar point and then on the way home. We actually booked this hotel last minute PRIOR to reading reviews on Tripadvisor as the booking site I used showed a decent rating. After reading the TA reviews, we almost wanted to cancel, but... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Steve - We want to thank you for taking the time to post a review of our hotel. We are glad that your recent stay with us exceeded your expectations for both your room and our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

1 review
1 of 5 stars Reviewed August 4, 2014

No dishes, cups, glasses, cutlery----their new policy. No coffeemaker, toaster, etc. You have a kitchen with a thing. Everything you want, you must go to the desk and ask for it. No soap, no shampoo----also have to go to front desk. Asked for a wake-up call---only to be told they don't do wake up calls. We stayed three nights with... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Lawrence - We received a copy of your review, and wanted to take a moment to personally respond. We are glad that you found your room to be clean; however, we are disappointed to hear that our customizable kitchen packs were not fully explained to you. We store our kitchenware in a clean, sterile environment and allow our guests to... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 27, 2014

I booked thru priceline. ..arived a day early.... called and arranged a additional night. I had already paid for 8 days. Went to Toledo for disabled sister surgery. I arrived at 11pm... front doors do not lock. No clerk... have to call from phone between doors. That attendant was very nice.... I checked in... she said I was good... didnt... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Toledo - Holland, responded to this review

Cheryl - We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that you did not find your stay with us to be as positive as we had hoped. We will be working with our staff and reviewing all policies to make sure everything is meeting our hotel's standards. We are also... More 

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