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Extended Stay America - Toledo - Holland

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6155 Trust Drive, Holland, OH 43528
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Extended Stay America - Toledo - Holland
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Extended Stay America - Toledo - Holland
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55 Reviews from our TripAdvisor Community

Traveler rating
    16
    15
    10
    9
    5
See reviews for
17
10
6
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (55)
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    (23)
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North Fort Myers, Florida
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is advertised as a full service kitchen and accommodation. But the kitchen was bare. You had to ask for every single cup, spoon, plate, etc. that you needed. I found that strange and awkward. The rooms needed updating, for sure. But they were clean. I didn't expect a five-star, but I didn't think I'd have to "order" a coffeepot... More 

Was this review helpful? Yes
Cleveland, Ohio
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Not a very pleasant stay. The room was okay. The breakfast that the desk attendant told us about consisted of a few granola bars, coffee and fruit.The kitchenette was nice to have. The beds were just below average. Wi-Fi was slow and good for email and facebook but no streaming. The towels well worn, thin and frayed and the bathroom... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your recent stay with us did not exceed your expectations. I am personally addressing every issue listed to find a resolution and prevent this from occurring again. Regarding the smoke odors, our staff has been told to notify guests that smoking is only permitted in... More 

Greenfield, Indiana
Contributor
19 reviews 19 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My company likes booking us at Extended Stay America because sometimes we are in an area for weeks. Company likes the rates, we like the convenience of kitchens. If all Extended Stays were like this one, things would be better. The people on the front desk (especially Julie and Brooke) are all pleasant and take care of things in a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that the microwave issue was taken care of in a timely matter, and even more so that our staff was very welcoming and pleasant! I am thrilled we were able to provide you with a comfortable stay. Thank you... More 

Traverse City, Michigan
Top Contributor
79 reviews 79 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed April 27, 2015

In an effort to save a little money, I booked a hotel using a site that gives you a price, but not the name of the property. I never would have booked if I had known the property, but I was stuck with it and thought it couldn't be too bad. The smells were terrible. A mix of smoke and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our hotel did not exceed your expectations. In response to your feedback, I will talk with my housekeeping staff to ensure the cleanliness of every guest room meets our company’s high standards. We continually work to improve our hotel,... More 

Troy, Michigan
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 26, 2015

I was shipped here after I booked at the Hawthorn and they oversold so they told me I was staying here. Staff was nice and accommodating. The room was eh. I'm not sure the carpet was totally clean and you need to be the Hulk to flush the toilet. It was one quick night and they accommodated my late check... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the friendliness of our staff; however, we apologize that the room did not exceed your expectations. In response to your feedback, I will have my maintenance engineer take a look at the toilet to ensure that the problem is... More 

Huntington Woods, Michigan, United States
Top Contributor
65 reviews 65 reviews
13 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 14, 2015

I have a mixed opinion about this hotel. On the plus side, the room was spacious, clean, quiet, and comfortable. My spouse and I had a good nights sleep. I consider this to be the main function for a hotel and am giving the hotel a four for this reason. The first negative was the staff. We both felt that... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not fully stocked during the entire advertised hours and that our staff did not exceed your expectations. We are sorry for these issues, but are happy to read that we provided you with... More 

Wayland, Michigan
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 11, 2015

i was working with a couple of contractors when we had to stay in the Toledo area fora night. One of them suggested the Extended Stay. I asked isn tthat for a long stay? we are only going tobe here for one night. I was told they rent rooms like any other hotel. Surprise i got a big spacy clean... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled to hear that you enjoyed your recent stay with us in Toledo/Holland and that your expectations were exceeded during your visit. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

Toledo, Ohio
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 4, 2015

The room overall was very nice and very clean. I feel like the bed was a little too firm though. Other than that it was quiet and comfortable. Erika at the front desk was very very nice and helpful!! Other than that, everyone else was very rude. I had asked a man at the front desk for a colander and... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Toledo - Holland, responded to this review

Hi Alyssa, I appreciate you taking the time to write a review of your experience with us. Please accept my most sincere apologies for your experience. I will discuss your comments with the team and correct their attitudes towards guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please contact me,... More 

1 review
5 of 5 stars Reviewed January 21, 2015 via mobile

I stayed in this location for a few months, and had a great experience all around. From the friendliness and courtesy of the staff to the quality of amenities, I would recommend and use this location again without hesitation. Brooke, Julie, Mike, Aaron, Chelsea, Erica, Sherry, Rose and the rest of the staff were exceptional.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Jason - Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding the excellent service and friendliness you received from our entire staff. We enjoyed your company during your stay and hope the best for you in your future. Thank you again for posting your review. I do hope that you will return... More 

Van Buren, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 13, 2015

We had a flight out of Toledo Express and wanted to go the night before because of bad weather coming in. I asked for ground floor, non-smoking with a king bed. All of which they supplied. Many times you ask for a non-smoking room but it still smells like smoke. This room was very good with no smoke smell. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found your room to be clean overall and that our hotel met your needs. It is great to read that you found us to be a great value. Still, I do apologize that there was a minor... More 

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