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Extended Stay America - Toledo - Holland

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6155 Trust Drive, Holland, OH 43528
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Best prices for: 1 room 1 guest
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Extended Stay America - Toledo - Holland
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Extended Stay America - Toledo - Holland
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58 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (23)
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Columbus, Indiana
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Pros: We checked in late and staff was courteous. Room was clean and had kitchen. If you need any kitchen utensils you can get it from the front desk. Cons: No room service. If you are staying for more than a night then you have to keep the room clean. you have to collect all the necessary things like soaps,... More 

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San Diego, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Nasty. There was trash and a half used toilet paper roll by the back door when we checked in. When we checked in, the front desk had scrambled to find our reservation, and put us in another room. The room reeked of cat urine, and when we asked for another room they said there wasn't any available. Five minutes later... More 

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Livermore, California
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Older property, well maintained, staff is efficient. Located convenient to freeway exit. You need to request plates, silverware, etc. if you want them Rooms not made up each day and towels and are sheets replaced when you return the used versions to the friendly front desk. Not having housekeeping ironically adds to the sense of security because no one ever... More 

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Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you found our hotel clean, comfortable and secure during your stay. I am sorry to hear about the smell of smoke in our hallways, and we will ensure that issue is addressed immediately. Thank you again for your review.... More 

North Fort Myers, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 30, 2015

This is advertised as a full service kitchen and accommodation. But the kitchen was bare. You had to ask for every single cup, spoon, plate, etc. that you needed. I found that strange and awkward. The rooms needed updating, for sure. But they were clean. I didn't expect a five-star, but I didn't think I'd have to "order" a coffeepot... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our amenities were not what you expected. Dishes are no longer kept in guest rooms to ensure that dishes are clean and sanitary upon usage for every guest. I apologize if we did not explain this upon check-in. Thank... More 

Cleveland, Ohio
2 reviews
1 of 5 stars Reviewed May 11, 2015

Not a very pleasant stay. The room was okay. The breakfast that the desk attendant told us about consisted of a few granola bars, coffee and fruit.The kitchenette was nice to have. The beds were just below average. Wi-Fi was slow and good for email and facebook but no streaming. The towels well worn, thin and frayed and the bathroom... More 

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Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your recent stay with us did not exceed your expectations. I am personally addressing every issue listed to find a resolution and prevent this from occurring again. Regarding the smoke odors, our staff has been told to notify guests that smoking is only permitted in... More 

Greenfield, Indiana
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 29, 2015

My company likes booking us at Extended Stay America because sometimes we are in an area for weeks. Company likes the rates, we like the convenience of kitchens. If all Extended Stays were like this one, things would be better. The people on the front desk (especially Julie and Brooke) are all pleasant and take care of things in a... More 

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Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that the microwave issue was taken care of in a timely matter, and even more so that our staff was very welcoming and pleasant! I am thrilled we were able to provide you with a comfortable stay. Thank you... More 

Traverse City, Michigan
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed April 27, 2015

In an effort to save a little money, I booked a hotel using a site that gives you a price, but not the name of the property. I never would have booked if I had known the property, but I was stuck with it and thought it couldn't be too bad. The smells were terrible. A mix of smoke and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our hotel did not exceed your expectations. In response to your feedback, I will talk with my housekeeping staff to ensure the cleanliness of every guest room meets our company’s high standards. We continually work to improve our hotel,... More 

Troy, Michigan
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 26, 2015

I was shipped here after I booked at the Hawthorn and they oversold so they told me I was staying here. Staff was nice and accommodating. The room was eh. I'm not sure the carpet was totally clean and you need to be the Hulk to flush the toilet. It was one quick night and they accommodated my late check... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the friendliness of our staff; however, we apologize that the room did not exceed your expectations. In response to your feedback, I will have my maintenance engineer take a look at the toilet to ensure that the problem is... More 

Huntington Woods, Michigan, United States
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 14, 2015

I have a mixed opinion about this hotel. On the plus side, the room was spacious, clean, quiet, and comfortable. My spouse and I had a good nights sleep. I consider this to be the main function for a hotel and am giving the hotel a four for this reason. The first negative was the staff. We both felt that... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not fully stocked during the entire advertised hours and that our staff did not exceed your expectations. We are sorry for these issues, but are happy to read that we provided you with... More 

Wayland, Michigan
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 11, 2015

i was working with a couple of contractors when we had to stay in the Toledo area fora night. One of them suggested the Extended Stay. I asked isn tthat for a long stay? we are only going tobe here for one night. I was told they rent rooms like any other hotel. Surprise i got a big spacy clean... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled to hear that you enjoyed your recent stay with us in Toledo/Holland and that your expectations were exceeded during your visit. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

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