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Extended Stay America - Toledo - Holland

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6155 Trust Drive, Holland, OH 43528
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1 room 1 guest
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Extended Stay America - Toledo - Holland
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62 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked a room through Priceline for pretty cheap just for a quick overnight stay. Overall our room was pretty nice. Everything looked and felt clean. The front desk staff was courteous. Only problem was the bugs we found. Just before going to bed we saw something crawling on the rug but it disappeared and we didn't think much of it.... More 

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Cincinnati, Ohio
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was an okay spot to pull off the interstate for the night. I'm not sure I'd ever want an "extended stay" there. Pros... very clean room, courteous staff, full kitchen (except for coffee maker, the most important item!), great price. Cons... very noisy! Super thin walls and ceilings, you can hear every footstep above you, every running toilet and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the cleanliness and comfort of our rooms; however, we apologize for the noise issues you experienced. In response to your feedback, I will make sure we are enforcing our quiet hours to ensure that each guest has a comfortable... More 

Ohio
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed July 27, 2015

I just came back from a 2 night stay at your Extended stay America-Toledo-Holland location, we had booked this through price line, when I called to for a late guarantee I was told we had a room with only one queen bed, well we had our daughter and needed more, so they told me I could upgrade to a king... More 

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Chattanooga, Tennessee
2 reviews
5 of 5 stars Reviewed July 8, 2015

Hotel was well worth the money.Room had everything we needed and the service was excellent.The room was very clean,they have flat screen tv's with cable and showtime. There are irons and ironing boards in the room with fridge,microwave and dishes upon request(free) and a 2 burner stove..

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Toledo - Holland, responded to this review

Hi Adrian, I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you were impressed with the room and all its extras. I am also pleased to hear that our staff was so great to you. Thank you again for your review. We look forward to seeing you... More 

Columbus, Indiana
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 22, 2015

Pros: We checked in late and staff was courteous. Room was clean and had kitchen. If you need any kitchen utensils you can get it from the front desk. Cons: No room service. If you are staying for more than a night then you have to keep the room clean. you have to collect all the necessary things like soaps,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that our housekeeping services were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Still, I am glad to read that you found your stay to be clean... More 

San Diego, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 21, 2015

Nasty. There was trash and a half used toilet paper roll by the back door when we checked in. When we checked in, the front desk had scrambled to find our reservation, and put us in another room. The room reeked of cat urine, and when we asked for another room they said there wasn't any available. Five minutes later... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. To uphold our company's high standards, I will personally be retraining our staff to ensure that rooms are thoroughly cleaned and inspected to our company’s high standards. We continually work to improve our hotel, so I... More 

Livermore, California
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 8, 2015

Older property, well maintained, staff is efficient. Located convenient to freeway exit. You need to request plates, silverware, etc. if you want them Rooms not made up each day and towels and are sheets replaced when you return the used versions to the friendly front desk. Not having housekeeping ironically adds to the sense of security because no one ever... More 

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Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you found our hotel clean, comfortable and secure during your stay. I am sorry to hear about the smell of smoke in our hallways, and we will ensure that issue is addressed immediately. Thank you again for your review.... More 

North Fort Myers, Florida
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 30, 2015

This is advertised as a full service kitchen and accommodation. But the kitchen was bare. You had to ask for every single cup, spoon, plate, etc. that you needed. I found that strange and awkward. The rooms needed updating, for sure. But they were clean. I didn't expect a five-star, but I didn't think I'd have to "order" a coffeepot... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our amenities were not what you expected. Dishes are no longer kept in guest rooms to ensure that dishes are clean and sanitary upon usage for every guest. I apologize if we did not explain this upon check-in. Thank... More 

Cleveland, Ohio
Level Contributor
3 reviews
1 of 5 stars Reviewed May 11, 2015

Not a very pleasant stay. The room was okay. The breakfast that the desk attendant told us about consisted of a few granola bars, coffee and fruit.The kitchenette was nice to have. The beds were just below average. Wi-Fi was slow and good for email and facebook but no streaming. The towels well worn, thin and frayed and the bathroom... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your recent stay with us did not exceed your expectations. I am personally addressing every issue listed to find a resolution and prevent this from occurring again. Regarding the smoke odors, our staff has been told to notify guests that smoking is only permitted in... More 

Greenfield, Indiana
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 29, 2015

My company likes booking us at Extended Stay America because sometimes we are in an area for weeks. Company likes the rates, we like the convenience of kitchens. If all Extended Stays were like this one, things would be better. The people on the front desk (especially Julie and Brooke) are all pleasant and take care of things in a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that the microwave issue was taken care of in a timely matter, and even more so that our staff was very welcoming and pleasant! I am thrilled we were able to provide you with a comfortable stay. Thank you... More 

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