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All 6 Holland hotels

Extended Stay America - Toledo - Holland

2.5 of 5 Hotel   |   6155 Trust Drive, Holland, OH 43528
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60%
Ranked #2 of 6 hotels in Holland
Certificate of Excellence 2014
  • Overview
  • Reviews (41)
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  • Photos (13)
  • Amenities
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41 people have reviewed this hotel

Traveler rating
    14
    11
    7
    6
    3
See reviews for
12
7
5
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I booked thru priceline. ..arived a day early.... called and arranged a additional night. I had already paid for 8 days. Went to Toledo for disabled sister surgery. I arrived at 11pm... front doors do not lock. No clerk... have to call from phone between doors. That attendant was very nice.... I checked in... she said I was good... didnt... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Toledo - Holland, responded to this review

Cheryl - We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that you did not find your stay with us to be as positive as we had hoped. We will be working with our staff and reviewing all policies to make sure everything is meeting our hotel's standards. We are also... More

Falls Church, Virginia
2 reviews
2 of 5 stars Reviewed May 20, 2014

The coffee was so bad it was undrinkable. The Grab-n-Go breakfast is pretty sad, and the staff didn't seem too enthusiastic. The building is not ADA compliant, in case you need to know that kind of thing. Hallways smell like varying kinds of smoke. The third floor hallways look like something out of a horror movie. The elevator is slow.... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Toledo - Holland, responded to this review

Libby – Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our free Wi-Fi and clean rooms with fully equipped kitchens at a great value. Still, I sincerely apologize for the odors during your stay. I will meet with the staff to review our cleaning procedures so that... More

Phoenix, Arizona
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 17, 2014

I was in town with my fiance to visit some family members and I opted to stay at Extended Stay. I had stayed here years ago and loved it, but the quality and cleanliness has gone down hill. Upon our check-in we were informed that there was not a daily house keeper and that he/she only came once a week.... More

Was this review helpful? Yes 1
Las Vegas, Nevada
Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 17, 2014

My boyfriend was in town and we decided to get a room for a couple of days. We checked in really late. I had called and they said that was fine. Now since its late I was tired so I wasn't paying attention that the woman checking us in didn't read our reservation that said it was for 2 nights.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

The staff and I read your comments about your stay with us. The poor customer service you described is unacceptable, and I sincerely apologize for your experience. To make sure this does not happen again, I will be meeting with our staff to review your comments and will be providing additional training. We continually work to improve our hotel, so... More

Kenosha, Wisconsin
1 review
2 of 5 stars Reviewed December 15, 2013

This hotel stay was disappointing. The price was reasonable, but falsely promised a full kitchen. There was no actual oven, just a stove top and microwave. We were told at check in that another Extended Stay America facility down the road had real full kitchens, but not this location. Upon arrival, there were also no toiletries aside from a bar... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Katie - Thank you for taking the time to write a review of your stay. I am sorry to hear that your room and our grab-and-go breakfast did not meet your expectations. While our hotel does not offer an oven in the guest rooms, we do offer a full kitchen for guests to utilize. I will be sure to work... More

1 review
3 of 5 stars Reviewed December 3, 2013

In your defense I was told the house keeper was not there, although it was obvious. Going through three rooms in one night for one that was clean and smoke free was exhausting after a four hour drive with wife and two small children. The desk clerk tried with what you had to no avail. Although the price was economic,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Tony - I received a copy of your review, and wanted to take a moment to personally respond. The housekeeping issues you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, our staff is working to enhance our cleaning procedures and inspection policies moving forward. I appreciate you bringing this to our... More

Tilbury, Canada
Top Contributor
93 reviews 93 reviews
50 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 28, 2013 via mobile

Quiet and relaxing location that is very easy on the budget. Difficult to get this level of accommodation at this price. Have stayed before and will stay again. You can walk to shopping and a couple restaurants or get to a myriad of more with a short drive. Always meets the need.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

Thank you for your great review of our property. I'm glad to hear that you enjoy the convenience of our location and the property. Also, I am pleased you had a quiet and relaxing stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2013 via mobile

Very satisfied with the staff. My husband and I booked a room 10 miles away was there for 30 minutes and checked out. We're from Michigan and didn't have a plan B but when I called over to the extended stay they were more than helpful to us. Staff was friendly, the property was in a great location near multiple... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I received a copy of your review, and wanted to thank you for such wonderful comments. I'm pleased to hear that our staff was so friendly and our hotel's location was convenient. We look forward to welcoming you back in the future! More

Flint, mi
Top Contributor
739 reviews 739 reviews
86 hotel reviews
274 helpful votes 274 helpful votes
4 of 5 stars Reviewed August 27, 2013

I've stayed at a few of the "Extended Stay" hotels and some other longer-term, mini apartment type hotels. This one seems to have a slightly bigger room layout than some of the others I've stayed in. The kitchen aisle is about a foot deeper than the Extended Stay outside of Dayton (Centerville area). The Extended stay in Polaris (Columbus Ohio)... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Toledo - Holland, responded to this review

I appreciate you taking the time to write a review of our property. I'm glad that you really liked your spacious, clean room. As well, it is great to read that we were able to accommodate you in a non-smoking room on the first floor, instead of a smoking room. Still, I apologize that the television screen settings were off... More

Michigan City, Indiana
1 review
3 of 5 stars Reviewed August 16, 2013

Accommodations were not ideal this time around. I stayed here last year and had no problems but what a difference a year makes. I was assigned to the 3rd floor and once exiting the elevator, the whole entire floor and room (which was supposed to be non-smoking) reeked of cigarette smoke and I had my elderly Mom, son and nephew... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Toledo - Holland, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the smoking smell was so overpowering. Please accept my apology. In response to your feedback, the lower half of third floor is designated smoking and the higher end non smoking. All of our first and second floors are strictly non... More

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Additional Information about Extended Stay America - Toledo - Holland

Address: 6155 Trust Drive, Holland, OH 43528
Phone Number:
Location: United States > Ohio > Holland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Toledo - Holland 2.5*
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Also Known As:
Extended Stay Holland
Holland Extended Stay
Extended Stay America - Toledo - Holland Ohio

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
125

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