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Comfort Suites

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3831 Park Mill Run Dr., Hilliard, OH 43026
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1 room 1 guest
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87 Reviews from our TripAdvisor Community

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Traveler rating
    23
    29
    24
    9
    2
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32
16
3
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • Spanish first
  • Any
English first
  • All months
    (87)
  • Mar-May only
    (23)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (19)
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Dallas, Texas
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here beginning August 1 through August 5th. As of August 1, this hotel is known as Hilliard Suites. The contract with Comfort Suites has been broken and they are going to convert the hotel to a Best Western "in about 6 months", "after remodeling". So, I would not stay here until at least January 2016 because the service... More 

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Fort Lee, New Jersey, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My children were disappointed that there were no cookies to greet them at the front desk, but I was happy for the coffee and tea provided. The place needs to be renovated but everything was clean. When we went to the pool, there were no towels but when we asked for some, we got them immediately. The front desk was... More 

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West Olive, Michigan
2 reviews
2 of 5 stars Reviewed 3 weeks ago

When we first arrived we couldn't even find this place because evidently that day it had changed ownership and changed names. The only way we found it was by the address. The room itself wasn't too bad and neither was the location. It was in close proximity to the Columbus Zoo. The reason we picked this hotel though was for... More 

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Travelers are raving about these Hilliard hotels

Hendersonville, North Carolina
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 15, 2015

A handy and safe place to stay when visiting Columbus area. Not far from downtown, approx 8 mile drive, via the Interstate. It is clean, very comfortable and quiet as well as being good value for money. The staff go out of their way to make you feel welcome. We have stayed before and we will return again, so long... More 

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Malta, New York
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 13, 2015

Have stayed three more times in the last while and still find it a great bargain and convenient. Love coming back to those comfortable beds and the piles of pillows. The area around the hotel may appear somewhat forlorn, but the shopping and restaurants are just spread out. Had wonderful meals nearby and everything we needed was close.

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Catawba
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 10, 2015

This place is horrible. Our first room was dirty after "just being cleaned". There were bugs in there and dirt. After the games I went to the hot tub to relax and it was cold. It took an hour and a half to heat up. Even after the manager came and told me it would be hot in 5 minutes.... More 

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Blondie316, Thank you for taking the time to review your stay at the Comfort Suites Columbus Hilliard. I'm very sorry that your experience was less than satisfactory. Your comments have been shared with my staff to ensure that any deficiencies are corrected. I hope that we will have the opportunity to make up for this during your next trip... More 

Newark, Ohio
1 review
4 of 5 stars Reviewed July 7, 2015

We were here for a 1 night stay. The night desk clerk was amazing. Very friendly and willing to go out of his way to help. When we reached our room, the fluorescent in the bath barely flickered on. When we called the desk, the young man said he would try to find bulbs and replace them or he would... More 

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Troy, Michigan
Level Contributor
204 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed June 25, 2015

With the renovations completed recently this looks like a new construction. Rooms are fresh, comfy and full of features I like. Clean, quiet, safe, business friendly with lots of outlets and attractively priced! Breakfast was good with waffles, sausage, egg rounds , cereal and breads.

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Pittsburgh, Pennsylvania
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 23, 2015

We stayed here for two nights this past week and it an OK place. It was about a 15 mintue drive to OSU which is where the concerts were being held. The room was decent size for 4 adults but the bathroom was a bit on the small size. We did have a couple of issues that wer addressed. First,... More 

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Garchr, Thank you for your review of the Comfort Suites Columbus Hilliard. I'm very sorry for the issues you experienced at our hotel. Your comments have been shared with my team to ensure that these problems have been properly corrected. I hope that we will have another chance to host you when your travels bring you back to the... More 

Malinta OH
Level Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 8, 2015

We've stayed at many Comfort inns and suites over the years and this one does not rate high like others have. First off the pool was down, while I know the hotel cannot help these issues, they should send an email to upcoming customers when they send the email as a reminder of your upcoming visit. another good customer service... More 

Was this review helpful? Yes
TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Woltmannfamily, Thank you for taking the time to review the Comfort Suites Columbus Hilliard. I'm very sorry that your experience was less than satisfactory. We appreciate your feedback which will be shared with my entire staff to ensure any deficiencies are corrected. I hope that we will have an opportunity to make up for this during your next trip... More 

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