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Comfort Suites

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3831 Park Mill Run Dr., Hilliard, OH 43026
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84 Reviews from our TripAdvisor Community

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Traveler rating
    23
    28
    23
    8
    2
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29
16
3
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Hendersonville, North Carolina
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

A handy and safe place to stay when visiting Columbus area. Not far from downtown, approx 8 mile drive, via the Interstate. It is clean, very comfortable and quiet as well as being good value for money. The staff go out of their way to make you feel welcome. We have stayed before and we will return again, so long... More 

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Malta, New York
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed three more times in the last while and still find it a great bargain and convenient. Love coming back to those comfortable beds and the piles of pillows. The area around the hotel may appear somewhat forlorn, but the shopping and restaurants are just spread out. Had wonderful meals nearby and everything we needed was close.

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Catawba
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This place is horrible. Our first room was dirty after "just being cleaned". There were bugs in there and dirt. After the games I went to the hot tub to relax and it was cold. It took an hour and a half to heat up. Even after the manager came and told me it would be hot in 5 minutes.... More 

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Blondie316, Thank you for taking the time to review your stay at the Comfort Suites Columbus Hilliard. I'm very sorry that your experience was less than satisfactory. Your comments have been shared with my staff to ensure that any deficiencies are corrected. I hope that we will have the opportunity to make up for this during your next trip... More 

Travelers are raving about these Hilliard hotels

Newark, Ohio
1 review
4 of 5 stars Reviewed 3 weeks ago

We were here for a 1 night stay. The night desk clerk was amazing. Very friendly and willing to go out of his way to help. When we reached our room, the fluorescent in the bath barely flickered on. When we called the desk, the young man said he would try to find bulbs and replace them or he would... More 

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Troy, Michigan
Level Contributor
185 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
4 of 5 stars Reviewed 4 weeks ago

With the renovations completed recently this looks like a new construction. Rooms are fresh, comfy and full of features I like. Clean, quiet, safe, business friendly with lots of outlets and attractively priced! Breakfast was good with waffles, sausage, egg rounds , cereal and breads.

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Pittsburgh, Pennsylvania
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for two nights this past week and it an OK place. It was about a 15 mintue drive to OSU which is where the concerts were being held. The room was decent size for 4 adults but the bathroom was a bit on the small size. We did have a couple of issues that wer addressed. First,... More 

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Garchr, Thank you for your review of the Comfort Suites Columbus Hilliard. I'm very sorry for the issues you experienced at our hotel. Your comments have been shared with my team to ensure that these problems have been properly corrected. I hope that we will have another chance to host you when your travels bring you back to the... More 

Malinta OH
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 8, 2015

We've stayed at many Comfort inns and suites over the years and this one does not rate high like others have. First off the pool was down, while I know the hotel cannot help these issues, they should send an email to upcoming customers when they send the email as a reminder of your upcoming visit. another good customer service... More 

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Woltmannfamily, Thank you for taking the time to review the Comfort Suites Columbus Hilliard. I'm very sorry that your experience was less than satisfactory. We appreciate your feedback which will be shared with my entire staff to ensure any deficiencies are corrected. I hope that we will have an opportunity to make up for this during your next trip... More 

Franklin, Tennessee
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 4, 2015

I was traveling with family (party of 4 Adults and 2 kids) to Niagara Falls from Nashville and wanted to stay overnight at Hillard before driving off to Buffalo. I booked a room that could contain 4 adults and 2 children. We checked in late around mid-night. Checkin was smooth and quick. The room was charged around $129, and it... More 

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

Room was clean but the toilet seat was broken and the coffee pot didn't work. Didn't find that out till Sunday morning. Overall not a bad place.Easy access to the interstate. The person at the front desk was very friendly and helpful

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Mounty15, Thank you for reviewing your recent stay at the Comfort Suites Columbus Hilliard. I'm pleased to hear you had a comfortable stay and found our front desk staff to be friendly and helpful. I do apologize for the maintenance issues you experienced and will be sure to discuss them with my team right away to ensure they are... More 

Brownsburg, Indiana
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 21, 2015

This is a wonderful hotel with caring staff and management. The hotel is very clean and the staff is very helpful. I will stay there again when in the area!! there ia a strip mall and restaurant within walking distance. You don't even have to move your car.

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