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All 5 Hilliard hotels

Comfort Suites

2.5 of 5 Hotel   |   3831 Park Mill Run Dr., Hilliard, OH 43026
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Ranked #3 of 5 hotels in Hilliard
A recent review
5 of 5 stars reviewed 3 days ago
Heather M Wadsworth, Ohio
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53 people have reviewed this hotel

Traveler rating
    10
    18
    18
    6
    1
See reviews for
17
8
2
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Wadsworth, Ohio
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family enjoyed our one night stay. The room was nice and clean. The mattresses were very comfortable. The location is nice- access to downtown, OSU, and the zoo is great. Within a quarter mile of the hotel is ample shops and restaurants. We will stay here whenever we are in the area!

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Decatur, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My family and I really were impressed with the cleanliness of this hotel and the helpful staff. The pool area was clean and the room was in excellent shape. It was a very well kept and maintained hotel. With small children, its nice to know that they are staying in a clean hotel that provides a microwave and fridge and... More

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Cincinnati, Ohio, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2014

We have stayed at a lot of Comfort Inns and this was one of the best ones. The front desk staff was very helpful - thanks Tim! We had one room as a contestant on Cash Explosion and were able to have additional rooms for the family right next door. The rooms were clean and the beds comfortable. Good value... More

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Louisville, Kentucky
1 review
5 of 5 stars Reviewed January 14, 2014

I am in Hilliard on business once a week and while I can stay at many different hotels, this is the one that always gets my call. The staff is very nice, room is always clean and they have always taken care of any problems I have had immediately. I have seen how patient the staff is, even with difficult... More

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Andrew L, Thank you very much for choosing to stay with us during your last trip to Hilliard/Columbus. We greatly appreciate your business as I know there are many options in our area. Also, a big thank you for the wonderful compliments! The staff was very happy to hear what you had to say, especially Dave at our front... More

Conway, Arkansas
1 review
5 of 5 stars Reviewed December 20, 2013

As a business traveler, I found the location convenient and easy to find. You cannot find a more caring and attentive staff; they were very nice and accommodating. Rooms were comfortable and clean and the hotel offered a great hot breakfast, which was a nice start to my day. Noise level was minimum to none. I will recommend this hotel... More

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Bloomington, Illinois, United States
1 review
2 of 5 stars Reviewed November 24, 2013

The front desk staff was friendly and helpful, but the lobby shabby. The rooms were dated and shabby. One bed had some foreign substance on the bed cover. The breakfast was below par for Comfort Suites. The overall impression was that the motel is not up to Comfort Suite standards.

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Roger B, Thank you for your review of my hotel. Please accept my apologies that we did not meet your expectations. We are very excited to announce that we are scheduled for a full renovation in 2014. I hope that you can give us another chance to exceed your expectations on your next trip to Columbus. Sincerely, Tyrone M.... More

Fort Madison, Iowa
Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 12, 2013

We spent 4 nights at the Comfort Suites in Hilliard, Ohio. I did read the reviews which seemed a little mixed, but we were very pleased. There seemed to be only one person at the front desk and I think they might have been stretched a bit, but still very pleasant and we only waited a minute or two for... More

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Michigan
Top Contributor
68 reviews 68 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 5, 2013

To be fair, I should state up front that we stayed at this property with a pet; as a result, the room we were given was one that was on its way to being remodeled. Apparently, it is company policy to put folks with pets who are going to have a long stay in room that will soon need to... More

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Chatto, Thanks for your review. I'm glad to hear that we were able to accommodate you and your pet. My apologies, however, that we do not have an automatic front door. I hope that should you find yourself in need of a hotel in Columbus again, you will choose to stay with us. Sincerely, Tyrone M. General Manager More

Ohio
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed October 16, 2013

We stayed at this hotel last night 10/15/13 and the room was a mess. Popcorn on the floor, water spots on the mirrors, faucets and back splash. Urine on the toilet seat and down there hair on the bathroom floor. The night manager cleaned our room while we were out, but when we went to go to bed we found... More

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TMIHospitality, Manager at Comfort Suites, responded to this review

Dear Kalerina, Thank you for your review of our hotel. I'm very sorry to hear you had a negative experience while you were our guest. Please accept my apology that your room was not properly cleaned. I will be addressing your comments with my housekeeping staff to ensure this doesn't happen again. Please allow us the opportunity to host you... More

Atlanta, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 19, 2013

I was booked here by a client for a trade show. The staff was very friendly and courteous. The room was clean and the bed was very comfortable. The hotel is a few years old and has the old hotel smell, its also wood frame construction so noise from rooms above could be an issue. They have a breakfast bar... More

Was this review helpful? Yes 1
TMIHospitality, Manager at Comfort Suites, responded to this review

Dear RussBguss, We appreciate your feedback on the Comfort Suites Columbus/Hilliard. I'm glad to hear you enjoyed your clean room and comfortable bed. Please accept my apology that our complimentary breakfast did not meet your expectations. I will address your concerns with my staff. Please allow us to serve you again if you find yourself back in Columbus. Sincerely, Tyrone... More

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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel Hilliard
Comfort Hotel
Comfort Suites Hilliard
Hilliard Comfort Suites
Comfort Suites Hilliard, Ohio
Address: 3831 Park Mill Run Dr., Hilliard, OH 43026
Phone Number:
Location: United States > Ohio > Hilliard
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Hilliard
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
The Columbus Comfort Suites® in Hilliard, OH is conveniently located with easy access to Interstate 270 and Interstate 70, just seven miles from Ohio State University. The Columbus Zoo and Aquarium and Port Columbus International Airport are both just minutes from this hotel. Additional nearby popular attractions include the Columbus Museum of Art and the Greater Columbus Convention Center. We provide business travelers with conveniences like computer hook-ups and access to copy and fax services. ... more   less 
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