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Homewood Suites by Hilton Columbus Hilliard

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3841 Park Mill Run Drive, Hilliard, OH 43026
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Homewood Suites by Hilton Columbus Hilliard
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Homewood Suites by Hilton Columbus Hilliard
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178 reviews from our community

Traveler rating
    90
    50
    20
    9
    9
See reviews for
87
18
6
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus/Hilliard, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I had to stay over my birthday. The staff ensured my birthday was special. They went above and beyond - all for the sake of human connection and relationship. Their superior customer service and interpersonal communication skills will have me continually booking at their hotel and recommending it to my friends and colleagues.

Review collected in partnership with Homewood Suites by Hilton

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OFallon, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Whenever I travel, I can usually remember something that wasn't quite right, or something that could have at lease used a little improvement. Not this time. I was truly impressed with every aspect of my stay at Homewood Suites on Park Mill Run Dr. in Hilliard, OH and I would not hesitate to stay there again or to recommend it... More 

Review collected in partnership with Homewood Suites by Hilton

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

Disgusting establishment. Room was full of bugs,stains,dirt,odor,and run down furniture. My husband found hair in his soup and the evening kitchen host laughed. She had the hospitality of a dead log.General Manager is a joke and has no customer service skills. Encountered him talking about another gueat who was having similiar issues. Male prostitute was soliciting and couple old men... More 

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TMIHospitality, Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review

Dear Betty N, Thank you for your comments regarding our hotel. Unfortunately, it sounds like you had a bad experience. However, what you described does not sound like our hotel and we were never made aware of any of these problems from any of our guests. We would truly like to look into these concerns more in depth. Can you... More 

Hillsdale
2 reviews
5 of 5 stars Reviewed 1 week ago

The room was clean, spacious and comfortable. The pool and lobby accommodated our high school debate teams as places to de-stress after a challenging day of debate and speech events. The business/computer area allowed the teams to look up info for their cases. Very welcoming to a group of teens.

Review collected in partnership with Homewood Suites by Hilton

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Ann Arbor, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed here to avoid the downtown craziness during Arnold weekend. It was close enough to go to the expo, but far enough away to actually get seated at dinner. There was also plenty to do around the hotel so we didn't feel tied to downtown. The complimentary breakfast had a nice selection of foods and helped us get off... More 

Review collected in partnership with Homewood Suites by Hilton

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Greater Cincinnati
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If you're looking for a nice hotel with decent accommodations - this is not it. I would say this is more of a motel quality property. There was a mattress out by the dumpsters, the lobby is also where breakfast is served, so even at midnight when I checked in, it had a very strong odor of bacon that was... More 

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TMIHospitality, Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review

Dear Smile123Again, Thank you for taking the time to review your stay at the Homewood Suites Columbus Hilliard. I'm pleased you found our staff to be so wonderful. However, I do apologize that the rest of our hotel did not meet your expectations. Your feedback is greatly appreciated as it will help us to improve our future services. I hope... More 

Elkhart, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

This is a nice hotel although it is older. The bed was very comfortable and the room was quiet. The decor was nice but the furniture was old and worn. The breakfast was typical choices for a Hilton but left a little to be desired. The staff was amazing!

Review collected in partnership with Homewood Suites by Hilton

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TMIHospitality, Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review

Dear Rachele P, Thank you for your review of our hotel. I'm so glad to hear you found our staff to be amazing and you enjoyed our quiet, comfortable rooms! However, please accept my apologies that our hotel did not meet your expectations. We appreciate your feedback as we work to improve our services for future guests. I hope that... More 

Mount Joy, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Hilton is usually top notch, this stay was not. First room had no working heat. Second room had no working television in the living area. Breakfast tasted good but was room temperature at best. The beds were comfy and the room was clean. The staff dd try to make things right but because the hotel was full, They could apparently... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
TMIHospitality, Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review

Dear Terry O, Thank you for reviewing your recent stay at the Homewood Suites Columbus Hilliard. I'm glad to hear you found your room to be clean and your bed was comfortable. However, please accept my apologies for the maintenance issues you experienced. I have shared your comments with my team to ensure these problems have been corrected. I hope... More 

Columbus, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The Homewood Suite was very accommodating. They allowed me adjust my original booked date from Saturday to a Friday without any issues. I am very pleased I chose a different hotel chain to stay at, and it was worth the expense.

Review collected in partnership with Homewood Suites by Hilton

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Indianapolis, Indiana
Top Contributor
135 reviews 135 reviews
60 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 15, 2015

This hotel delivered what Homewoods do - our suite was spacious and well-suited for family travel, and the hotel staff was competent. On the other hand, the furnishings were showing their age, the heating unit was very loud, and the breakfast was minimal. It was fine for a one night stay but a long visit would be a different story.

Was this review helpful? Yes
TMIHospitality, Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review

Dear Rams1994, Thank you for your review of the Homewood Suites Columbus Hilliard. I'm glad to hear you found your suite to be spacious and well suited for your family. I'm also glad you enjoyed our friendly staff. However, I do apologize that the rest of your stay did not meet your expectations. We hope to have another chance to... More 

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