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Mansion Hotel & Spa at Werribee Park

Certificate of Excellence
K Road | Werribee Park, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)
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1,048 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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Bendigo, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

This was our first time staying at Mansion Hotel and Spa at Werribee Park. It was very easy to find, straight off the freeway. The place was amazing and very beautiful as we expected. However we were especially impressed with the efficient service, cleanliness, and customer service of all the staff, especially from Cedric who was exceptional with his customer... More 

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Geelong, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel for the night for our one year anniversary and it was disappointing especially when considering the price. The place felt in need of general maintenance and upgrade: the pool wasn't available for use, the tv was very small with poor reception (not good on a footy night!), the room was quite small, the robes were... More 

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Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

My partner and I stayed overnight at the mansion and could not stop bragging to our friends and family on how amazing the service and facilities were; we felt very welcomed, were well looked after and highly recommend the hotel and spa to other couples looking to relax and unwind. The hotel even went above and beyond to find our... More 

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Melbourne, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband booked a romantic surprise weekend away at the Mansion Hotel & Spa Werribee Park to celebrate the upcoming addition to our family! We stayed with the 'Wine & Dine' Package, which includes a nights stay, 3 course dinner at Joseph's Restaurant (on site) and full buffet breakfast in the morning (also at Joseph's) - entry to the Mansion... More 

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear shesmilesweetly, Thank you very much for your fantastic review on Tripadvisor. The superb Mansion Hotel & Spa at Werribee Park is the perfect place to get away for a romantic weekend ! We are all looking forward to welcoming you back in the near future. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I took my best friend to lunch at the Mansion Hotel for her birthday yesterday and the food, surrounds and hospitality were second to none. After a scrumptious 3 course meal and glass of bubbly we then walked through the adjacent museum where we strolled through the spacious mansion rooms, marvelling at the times of a bygone era. A big... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Liz D, Thank you very much for your lovely review on Tripadvisor. Once again : Happy Birthday to your friend ! Helen, the all team and myself are delighted to read that you found our surrounds and hospitality second to none. We are all looking forward to serving you in the near future. Warm regards, Cedric Lootvoet Guest Relations... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I was lucky enough to stay at the Werribee Mansion and Spa earlier this year as part of a corporate event - what an amazing experience! Thanks particularly to Helen for taking such great care of us on that stay. The Mansion is really quite a surreal place - perfect for a short escape because although you're so close to... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear bclctt, Thank you very much for taking the time to express your feedback on Tripadvisor. You are right : the superb Mansion Hotel & Spa at Werribee Park is really quite a surreal place with the feeling of being in a totally different world ! Warm regards, Cedric Lootvoet Guest Relations Manager More 

Geelong, Australia
1 review
3 of 5 stars Reviewed 6 days ago NEW

My husband and I returned to the Mansion Hotel & Spa recently, celebrating our one year wedding anniversary. After such a wonderful experience having our wedding/staying at the Mansion one year ago, it was quite a surprise to find that the service standards had dropped considerably. The pool was under repair, which we would have preferred knowing at the time... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Rachel H, Thank you very much for your review on Tripadvisor. Once again : Happy first Anniversary ! I am very sorry to read that you both were disappointed with your second stay with us. Your feedback is very important to us. I would hope you would call me directly : 9731 4000 x 3 so I can look... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

What a wonderful place to spend our wedding anniversary! The accommodation was wonderful, dinner delicious and the staff were fantastic. Highly recommend it for a great night away from the hustle and bustle of the city.

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear 355loulou Thank you very much for taking the time to express your positive feedback on Tripadvisor. Our venue is a wonderful place to spend an important celebration such as a wedding anniversary. The team and I are looking forward to welcoming you back soon. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago

We have been to Werribee Park mansion a few times now for a lovely Melbourne weekend getaway. This time we were especially impressed with Cedric who was exceptional with his service presence and genuine warmth. Most people would be impressed by the mansion, thats a no brainer, however friendly service can add warmth to the whole experience and although our... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear tlftravelgirl, Thank you very much for your beautiful review on Tripadvisor. You are right : friendly service does add warmth to the whole experience ! We are all looking forward to your next stay with us. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We started in the Day Spa for some body indulgence, moved to dinner to be greeted by Helen who embraced us with her delightful enthusiasm and justifiable passion for the delicious gourmet extravaganza. The superior room was admirable and the suite on night 2 was fabulous! Thanks to all the staff for their efficiency to our needs and smiling faces... More 

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Sean J, Thank you very much for your review on Tripadvisor. We are all very happy to read that you both enjoyed your experience at the Mansion Hotel & Spa at Werribee Park. I am looking forward to your next stay in the near future. Warm regards, Cedric Lootvoet Guest Relations Manager More 

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