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Mansion Hotel & Spa at Werribee Park

Certificate of Excellence
K Road | Werribee Park, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)
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1 room 1 guest
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Mansion Hotel & Spa at Werribee Park
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1,122 Reviews from our TripAdvisor Community

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Traveler rating
    750
    221
    98
    38
    15
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127
638
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
Date | Rating
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  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
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Melbourne, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Step back in time and go and explore the Mansion, walk around the beautiful gardens, watch the birds, the rabbits, enjoy a massage and hamman AMAZING! The meals delicious in both the bar and restaurant, they make superb coffee. The staff are impeccable Cedric the Guest Relations Manager, welcomed us with a hugs smile, made us feel relaxed and right... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the mansion last Saturday. We enjoyed the wine and dine package and stayed in a junior suite. Check in was a breeze our room wasn't ready by Cedric was more than helpful by taking our bags and giving us a pass to enjoy the facilities on site. Our room was very spacious and all the toiletries where... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great mini getaway! Enjoyed every moment! Shadowfax winery is a must! Beautiful wines and a very delicious lunch! Staff at the Mansion Hotel and Spa were amazing, massages very relaxing and the pool and spa were just what we needed! Dinner at Joseph's was superb! The waitress and waitresses were very helpful and went out of their way to make... More 

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Melbourne, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

Absolute delight in every way. Cedric made check in a delight. He was very charming, efficient and informative. Grounds are amazing. After exploring the gardens and mansion spent some time in the pool which was fun. Dinner was fabulous and staff were wonderful, thanks Belinda. Bed maybe a little soft but lovely. Breakfast was delicious and spent some more time... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear sandranasarenko, Thank you very much for taking the time to express your positive feedback on Tripadvisor. The team and I are delighted to read that your stay at the gorgeous Mansion Hotel & Spa at Werribee Park was an absolute delight in every way. We are all looking forward to your next stay with us in the near future.... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Upon entering the grounds the mansion looked stunning, check in was smooth. When we got into the room we found the bathroom to be extremely hot. The room itself was spacious but again it felt warm, we weren't sure if this was because Melbourne was experiencing a 21 degree day and we weren't expecting it. Never the less we went... More 

Was this review helpful? Yes 1
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Ashleighh K, Thank you very much for taking the time to express your constructive feedback. We are in the process of investigating your comments regarding the temperature in your room and buffet breakfast. We are very sorry to read that you were disappointed with your stay at the Mansion Hotel & Spa . I can assure you that we... More 

Deer park
1 review
4 of 5 stars Reviewed 1 week ago NEW

Staying at the mansion was lovely the people and food were great. Service was fantastic. Myself and my partner had a lovely time it was nice and relaxing night. We will definitely come back for a stay

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear naomih908, Thank you very much for your great feedback on Tripadvisor. Lovely staff, great food in an exceptional environment are certainly the perfect ingredients to a nice and relaxing stay. We are all looking forward to welcoming you back soon. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago NEW

We had a wonderful stay. The staff were very friendly and helpful and facilities were great. The only drawback was the door to the bathroom rubbed on the ceiling which was quite noisy in the night and the tv was in need of repair.

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Leeann W, Thank you very much for taking the time to express your positive feedback on Tripadvisor. We are all very happy that you both enjoyed a wonderful stay at the gorgeous Mansion Hotel & Spa at Werribee Park. We are looking forward to hosting you back soon. Kind regards, Cedric Lootvoet Guest Relations Manager More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

My wife and I experienced a weekend for a wedding on the 08/08/2015. Great customer service from start to finish. Great staff, and we would like to thanks Cedric for his outstanding attitude and service. Keep it up mate. Looking forward for a next stay at Werribee. Cheers, Bertrand & Fee Lan

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear bbienvenu, Thank you for posting a lovely review of your stay at Mansion Hotel & Spa at Werribee Park. We are delighted to read that you enjoyed your stay with us. The team and I hope to have the pleasure of welcoming you back in the future. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Just driving up to the Mansion you felt instantly the enormity of the property. It oozed elegance and grandure. Devine, elegance throughout this hotel. Rooms were beautiful, spacious & extremely clean. All staff were professional & went above & beyond their duties. Service & food was gorgeous. The grounds, gardens and paramount trees were terrific and never ending to walk... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Istellini, Thank you very much for your excellent review on Tripadvisor. The team and myself are very happy to read that you all enjoyed your stay at the superb Mansion Hotel & Spa at Werribee Park. You are right : the grounds, gardens and paramount trees are terrific ! We are all looking forward to your next stay in... More 

Level Contributor
7 reviews
2 of 5 stars Reviewed 1 week ago

We decided on the Mansion as a birthday weekend getaway, something different than the usual city based hotel, and stayed in a standard room. I was surprised that there seemed to be very little insulation in the room wall facing the corridor, as we could hear everyone's footsteps let alone any noisy people/children going past! This was a problem with... More 

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear amywil85, Thank you for your constructive feedback following your recent visit to the Mansion Hotel & Spa at Werribee Park. It is with regret to read that your overall experience was not as it should have been. I would hope you would call me directly 03 9731 4000 X 3 or email clootvoet@mansionhotel.com.au so I can look into your... More 

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