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Mansion Hotel & Spa at Werribee Park

Certificate of Excellence
K Road | Werribee Park, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)
Hotel amenities
Mansion Hotel & Spa at Werribee Park
Best prices for: 1 room 1 guest
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Ranked #2 of 3 Hotels in Werribee
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Amyldodman
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929 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We were so happy so have our wedding here, everything was perfect. Staff were great they helped out with everything!! Rooms were beautiful also. I would highly recommend this place for your wedding or even just a stay!

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Melbourne
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

It has always been a great venue, set in a gorgeous natural setting, with several walking options, including views of various zoo animals in their habitat (this time we got to see giraffes being let out for their morning walk). The big news for people who have been there in the last couple of years and been disappointed with the... More 

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Brisbane, Australia
Top Contributor
199 reviews 199 reviews
25 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Mansion Hotel is located in the Werribee Park complex and adjoins the historic Mansion built in 1877. We had a two day break at the hotel prior to a conference in Melbourne. The complex has a number of attractions including the Werribee Zoo, State Rose Garden and the Shadowfax Winery. The hotel is lovely and we stayed in a... More 

Was this review helpful? Yes 1
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear zzrbell, Thank you very much for your review on Tripadvisor. The team and I are delighted to read that you enjoyed a lovely break at the superb Mansion Hotel & Spa at Werribee Park. Staying more than one night definitively gives you the opportunity to enjoy most of the activities the park offers. I am looking forward to your... More 

Melbourne, Australia
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

If you want to go somewhere where you are number please head here. You pay top rates but get no care or attention. All is too much trouble for the staff.. Breakfast is very ordinary. I went here to celebrate my birthday and was looking for some spoiling. The spa was great but the hotel left alot to be desired.

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear kittykat14374, Once again : Happy Birthday ! Thank you very much for your feedback on Tripadvisor. I am very sorry to read that we did not meet your expectations. We sincerely apologise for the shortfall in service on our part. Can you please contact me directly (03) 9731 4000 X 3 Thank you very much for your lovely comments... More 

Ho Chi Minh City, Vietnam
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We decided to do a quick trip away for our 3rd wedding anniversary. We took up the indulgence package and we were not disappointed. The rooms were very good, the 3 course dinner was amazing! The staff were excellent and very helpful. Spending time relaxing by walking around the gardens and a small stroll to the winery was just what... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Sharon T, Thank you very much for taking the time to express your positive feedback on Tripadvisor. Happy 3rd anniversary ! Our Indulgence package is the perfect choice for such an important event ! The team and I are looking forward to welcoming you back in the near future. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Albury
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We chose to stay here on a recent trip to the Werribee Open Range Zoo. The Hotel is beautiful, the staff are extremely friendly and helpful and we definitely intend to stay again. We had booked a suite, he rooms are generous in size with gorgeous views. We included Zoo admission and breakfast as well as a tour of the... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Jennifer M, Thank you very much for taking the time to express your positive feedback on Tripadvisor. You are right : The gorgeous Mansion Hotel & Spa at Werribee Park is beautiful and the staff are extremely friendly and helpful. I am looking forward to welcoming you back in the near future. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Launceston, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We drove in the drive way to the property and expected to see the Queen! It is an amazing regal property without the price tag!. The surrounding grounds are a credit to the ground keepers, they are immaculate. Whilst our room was quite small, we didn't care as we weren't in there much, there was so much to explore and... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear DearneP, Thank you very much for your beautiful review on Tripadvisor. The magical Mansion Hotel & Spa at Werribee Park is located in an amazing environment with a fantastic staff. The team and I are looking forward to your next stay with us. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We only spent one night here but loved every minute of it. Room was very stylish and comfortable. Breakfast was yummy and had lots of variety. All of the staff were very helpful and polite. the grounds are incredible. So relaxing and beautiful. Looking forward to coming back for more than one night next time.

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear AnnaLee F, Thank you very much for taking the time to write your lovely review on Tripadvisor. I am delighted to read that you enjoyed your stay at the superb Mansion Hotel & Spa at Werribee Park. We are all looking forward to welcoming you back in the near future. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I chose a package that included accomodation 3 course dinner and breakfast for my wife and I. Dinner perfect, breakfast delightful. Room cosy and comfortable. Enjoyed a nice stroll around the park.. Unfortunately not enough time to tour museum, or use the Spa... Can't wait to get back there.

Review collected in partnership with this hotel

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Mathew C, Thank you for taking the time to express your positive feedback on Tripadvisor. The Wine and Dine Package is a perfect way to enjoy your stay at the beautiful Mansion Hotel & Spa at Werribee Park. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We arrived to a very busy check in desk as two weddings were being held & the hotel was completely booked out! Travelling often, we expected to wait in line without as much as an acknowledgment that we would be held up.Then the most refreshing act of customer service ensued. Helen appeared, introduced herself offered complimentary vino's, nuts & a... More 

Was this review helpful? Yes 1
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Mellkate73, Thank you very much for your lovely review on Tripadvisor. It has been a real pleasure hosting both of you during your recent stay at the gorgeous Mansion Hotel & Spa at Werribee Park. The team and I are all looking forward to welcoming you back soon ! Warm regards, Cedric Lootvoet Guest Relations Manager More 

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