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Mansion Hotel & Spa at Werribee Park

Certificate of Excellence
K Road | Werribee Park, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)
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Mansion Hotel & Spa at Werribee Park
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Mansion Hotel & Spa at Werribee Park
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984 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
56 reviews 56 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lovely place to stay. Spacious grounds for walking and restful environment. Rooms are clean if not a little small. Great restaurant in site and sitting at the house bar is a wonderful way to spend the afternoon. Disappointed that we had to negotiate our way through the front door and to Reception -- yes, cleaners are important but they also... More 

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Sale, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We knew that we had escaped the hustle and bustle of your normal lives when we spotted six giraffes frolicking around in the fields as we drove up to the Mansion! This was no ordinary hotel stay. Upon arrival we were very warmly welcomed by Guest Relations Manager, Cedric Lootvoet, who was genuine and helpful and made us excited for... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Sallyanne, Thank you very much for your fantastic review on Tripadvisor. The beautiful Mansion Hotel & Spa at Werribee Park is the perfect place to escape the hustle and bustle of your normal lives. Giraffes, zebras, rhinos and even lions are part of our exceptional environment! The team and myself are looking forward to your next stay with us.... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Booked as a special birthday surprise for my partner. I booked a Junior Suite with a spa massage and dinner for 2 nights. The hotel itself is beautifully presented and very luxurious with a nice mix for traditional feel with modern touches. The accommodation was generous without being overly grand, the restaurant was very good, with excellent service and staff.... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Exige511, Thank you very much for your terrific feedback on Tripadvisor. Once again : Happy Birthday to your partner! You are right : the gorgeous Mansion Hotel & Spa at Werribee Park has the perfect service and magical location only 30 kilometres from Melbourne. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Victoria, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago NEW

An overnight at the Mansion Hotel and Spa was great, excellent venue and service. We use a Cudo Spa voucher and decided to stay overnight as well. The spa experience was excellent, we were not rushed and made very comfortable and relaxed. The hotel is maintained well, the heritage room was nice and cosy. Dinner at Joseph's was great and... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Jason C, Thank you very much for your review on Tripadvisor. I am glad to read that your overnight stay at the magnificent Mansion Hotel & Spa at Werribee Park was excellent with perfect service and great spa experience, We are all looking forward to welcoming you back soon. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Sunbury, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is amazing, so close to the city of Melbourne but you feel like you are in the middle of nowhere. The way that they have updated and old building with a very modern feel whilst respecting the history has to been seen. The rooms are a delight, the pool room was a treat, the library with open fire... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

DearRod J, Thank you very much for your great review on Tripadvisor. It certainly was a pleasure looking after both of you during your recent stay at the magical Mansion Hotel & Spa at Werribee Park. You are right : our venue is an amazing place so close to the city of Melbourne but you feel like you are in... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had brilliant service from Helen in the bar. The grounds were gorgeous and the views from our deluxe room were stunning. Cedric the concierge was also lovely and very hospitable. A beautiful place to stay, any time of the year!

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear EmmaJudd, Thank you very much for taking the time to express your positive feedback on Tripadvisor. Helen, myself and the rest of the team are delighted to read that you enjoyed brilliant service at the beautiful Manaion Hotel & Spa at Werribee Park. We are all looking forward to hosting you again soon. Warm regards, Cedric Lootvoet Guest Relations... More 

Greater Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Beautiful place to stay surrounded by amazing gardens, close to the zoo and historical mansion. The indoor pool was great, as was the restaurant. Rooms were exceptionally clean and well furnished, the whole building felt majestic yet modern. We loved our stay (my second time in 4 months!!) Thanks to all the friendly and hardworking staff.

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Kim L, Thank you very much for your great feedback on Tripadvisor. It has been such a pleasure having you with us for a couple of days during your second time. The superb Mansion Hotel & Spa at Werribee Park is surrounded by amazing gardens, close to the zoo and historical mansion. The team and myself are looking forward... More 

Top Contributor
54 reviews 54 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here in May in a Queen $199 (including buffet breakfast) Wedding Guest deal. Smallest room I've ever seen. It was all a bit tired, scuffed, needs a good touch up by the maintenance crew. Bathroom nice, bed reasonably comfy, pillow menu available. Check in and out, efficient. Breakfast was an average hotel buffet, we got our food from there... More 

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Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear DeeDeeCee, Thank you very much for your feedback on Tripadvisor. Our Heritage rooms are certainly compact. They have all the amenities of a 5 stars hotel and have a very rich history back at the seminary time. We are all looking forward to your next stay with us. Kind regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Fantastic weekend away at the mansion Hotel. Was made to feel very welcome and well looked after. Especially by the host Cedric, very pleasant to deal with. Fantastic room service and very helpful staff. Will definitely be staying there again.

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Marco D, Thank you very much for taking the time to express your lovely feedback on Tripadvisor. It has been a real pleasure having you back at the superb Mansion Hotel & Spa at Werribee Park. Once again : Happy Birthday Suzie ! Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Hi my husband and I spent the night at your hotel on the weekend and we had the indulgence package and we were very disappointed. Were do I start. First the hotel foyers were all dirty cup stains on the tables. fluff and paper bits in corridors and under stairwells. Our room was small and the stainless steel in the... More 

Was this review helpful? Yes 2
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear andrea m, Thank you very much for taking the time to express your opinion on Tripadvisor. Once again : Happy 25th Anniversary. I am extremely sorry to read that you were disappointed with your stay with us as the gorgeous Mansion Hotel & Spa at Werribee Park is such a beautiful venue... The new tiles for the swimming pool... More 

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