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Mansion Hotel & Spa at Werribee Park

Travelers' Choice award winner
Hotel website
K Road | Werribee Park, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)
1 room 1 adult
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Mansion Hotel & Spa at Werribee Park
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1,323 Reviews from our TripAdvisor Community

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melbourne , aust
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

We loved the Mansion at Werribee Park and it was highly popular with all our conference delegates. A world away from Melbouren, stylish, historical and a great venue for all. Dinner in the Pavilion a highlight. Rooms were fabulous and the addition of the Spa Centre a bonus. Highly recommend.

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Helpful?
Thank mookys
Melton
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Was fantastic - from check-in to check-out Had dinner at the restaurant - 3 courses - included in package - food was great - dessert was sensational Had cheeze platter in room and was a great selection of different cheeses

Helpful?
Thank Naomi G
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Naomi G, Thank you very much for your great review on TripAdvisor. The team and I are very happy to read that you both enjoyed a fantastic stay with us at the superb Mansion Hotel & Spa at Werribee Park ! We are all looking forward to welcoming you back in the near future. Warm regards, Cedric Lootvoet Guest... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

A Wonderful place to stay with beautiful surroundings. The spa was so relaxing, and I totally recommend the Turkish hamman steam room experience. The customer relations manager made sure all our needs were met, and all the staff were extremely helpful. We stayed here for our 10 year anniversary, it was fantastic and will definitely come back again.

Helpful?
Thank Alba1401
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Alba1401, Thank you very much for your lovely words on TripAdvisor. Once again the team and I are wishing you a very Happy 10th Anniversary and we are delighted to read that you both enjoyed a relaxing as well as fantastic stay with us. Congratulations ! Warm regards, Cedric Lootvoet Guest Relations Manager More 

Hobart
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed two nights in late January on the Monday/Tuesday of the Australia day long weekend. On arrival were told that the AC system wasn't working but an offer of a refund if the room not suitable. Room was warm but not uncomfortable and luckly on the southern side of the main accomodation area. Went down for dinner and after looking... More 

Helpful?
Thank JzdB
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear JzdB, Thank you very much for your constructive feedback on TripAdvisor. Your comments have immediately been communicated to both our Restaurant Manager and Housekeeping Manager for straight action. Please do not hesitate to contact me directly if you have any further comments. Kind regards, Cedric Lootvoet Guest Relations Manager More 

melbourne
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Mansion Hotel to get away for the weekend from our duties as carers to my elder mother. The staff were very kind and there was a couple of weddings taking place with quite a few people checking in at the same time but it was all handled efficiently and so the wait wasnt long. We had... More 

Helpful?
Thank ChrisP1963
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear ChrisP1963, Thank you very much for taking the time to express your feedback on TripAdvisor. The gorgeous Mansion Hotel & Spa at Werribee Park is the perfect venue to get away from the busy life. Our spacious Junior Suites offer the best views. We are all looking forward to welcoming you back in the near future. Kind regards, Cedric... More 

Sydney, Australia
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed at Mansion Hotel and Spa on a Sunday night where we attended the wedding of our friends. The venue itself is stunning, the perfect romantic backdrop for a wedding. The staff were so accommodating and friendly, even allowing an early check-in for us as we'd spent the day travelling and needed some time to unwind. My only gripe is... More 

Helpful?
Thank EQuintin
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear EQuintin, Thank you very much for your comments on TripAdvisor. The gorgeous Mansion Hotel & Spa at Werribee Park is certainly the perfect romantic backdrop for a wedding ! The team and I are delighted to read that you did enjoy your stay with us and you both got a good night sleep. Warm regards, Cedric Lootvoet Guest Relations... More 

Melbourne, Australia
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

We stayed here after an evening function at the adjoining Werribee Zoo. On the positive side the mansion is beautiful and the modern upgrades meld in perfectly with the historic architecture. Werribee Park is such a great precinct and a great asset to Melbourne. Unfortunately, with the glorious age and history of the building comes the lack of noise insulation... More 

Helpful?
Thank btcmelb
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear btcmelb, Thank you very much for your constructive feedback on TripAdvisor. The team and I feel very sorry to hear that you did not enjoy a peaceful night at the gorgeous Mansion Hotel and Spa at Werribee Park. A lot of our regular guests love to come and rest as our venue is usually very peaceful. We are sorry... More 

Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We had been so looking forward to staying the weekend at Werribee Mansion. seen so much about it on TV, however we were really disappointed. Our room was in the back of beyond over looking some kind of plant station for the hotel. The rooms were very tired looking, the TV remote wasn't working. The bathroom was really small and... More 

Helpful?
Thank Tess W
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Tess W, Thank you very much for your constructive review posted on TripAdvisor this morning. We are very sorry to read that your stay at the beautiful Mansion Hotel & a spa at Werribee Park was disappointing. Your comments have been forwarded to both our housekeeping and restaurant departments for immediate action. Thank you for your lovely comment regarding... More 

Porepunkah, Australia
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here the one night, on arrival we where told there was no air con, rooms where very stuffy just given a fan to try cool us, others that stayed with us where in rooms with no fans or Windows that opened. Rooms where dirty and bed very uncomfortable, tv was the size of a laptop screen, not what you... More 

Helpful?
Thank Sarah C
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Sarah C, Thank you very much for taking the time to express your constructive feedback on TripAdvisor. When you checked in our venue was recovering from a major blackout which totally damaged our air conditioning in all of the hotel. The team and I deeply apologise for the inconvenience caused and are happy to share that the new air... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Not what I would expect from a "5 star" hotel. •The carpet in the hallways need cleaning/ replacing. •Our room was dusty and the styling of the room was daggy and didn't feel fresh. •The bottom of the remote in our room fell off as soon as my husband picked it up. I don't understand how house keeping wouldn't notice... More 

Helpful?
Thank EllieMF
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear EllieMF, Thank you very much for posting your constructive review on TripAdvisor. We are very sorry to hear that your recent stay with us was disappointing. I would very much welcome the opportunity to discuss your feedback in more details. Please contact me at clootvoet@mansionhotel.com.au Kind regards, Cedric Lootvoet Guest Relations Manager More 

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