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Mansion Hotel & Spa at Werribee Park

Certificate of Excellence
K Road | Werribee Park, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)
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Mansion Hotel & Spa at Werribee Park
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Mansion Hotel & Spa at Werribee Park
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1,095 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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Melbourne, Australia
1 review
5 of 5 stars Reviewed today NEW

I booked this hotel to surprise my boyfriend for his birthday. I checked in early and set up the room for him with chocolate coated strawberries, his favourite beer, and LED candles. When I returned with him later that day, I was pleasantly surprised to find complementary wine had been added to our room with glasses set up and the... More 

Was this review helpful? Yes
Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

My friend and I had a great day and night stay here .We were both particularly impressed with the warm welcome and helpful advice we received from Cedric on arrival and throughout the stay . The warm service was continued in the Spa treatment room , we both thought our massages were the most relaxing we had experienced. I am... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Suzannahmariah, Thank you very much for your lovely review on Tripadvisor. The Spa team is very happy to read that you both thought your massages were the most relaxing you had experienced ! We are all looking forward to your next stay in the near future. Warm regards, Cedric Lootvoet Guest Relations Manager More 

5 of 5 stars Reviewed 2 days ago NEW

My partner and I stayed at the mansion over the weekend and honestly had the most amazing time. The staff are so friendly and helpful. Helen Nelson was so sweet, she has such a bubbly personality and she is very professional and takes pride in her work. We will definitely be coming back to stay at the mansion soon. Ultimately... More 

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Caitlin H, Thank you for taking the time to express your positive feedback on Tripadvisor. I am very happy to read that you both had the most amazing time with us with the best customer service you have experienced. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Hoi An, Vietnam
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've stayed plenty of times at The Mansion. It's a welcome alternative to sleeping in the float at dressage comps next door. The first thing that I love is the smell as you enter the foyer, and the warmth. Always so warm! The restaurant bar is great and a preferred casual option to the more formal Mansion restaurant. Restaurant manager... More 

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear AlexMedved, Thank you very much for your fantastic review on Triipadvisor. It is always such a pleasure having you back at the gorgeous Mansion Hotel & Spa at Werribee Park ! Our venue is only 5 minutes away from the National Equestrian Center which is perfect when you come for dressage. We are all looking forward to welcoming you... More 

Narre Warren
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My partner took me here for my birthday and it was simply breathtaking. We stayed in a heritage listed room, and it was quite small, however, the room itself was clean and nicely furnished. The next time we go, we are planning on staying in one of the suites (in the newer section). We enjoyed the indoor heated pool and... More 

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Narrewarren, Thank you very much for your lovely review on Tripadvisor The magical Mansion Hotel & Spa at Werribee Park is the perfect place to celebrate ! I am looking forward to your next stay in the Spa wing this time. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My partner and I visited the mansion for a weekend away to celebrate her birthday. The staff we wonderful, the mansion amazing and the accommodation was very nice. We enjoyed the mansion self tour and the beautiful gardens

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear davidjakovincic, Thank you very much for your kind words on Tripadvisor. Once again : Happy Birthday to your partner ! With a wonderful staff, amazing Mansion and very nice accommodation our venue is the perfect place to celebrate ! I am looking forward to your next stay. Warm regards, Cedric Lootvoet Guest Relations Manager More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed there on Saturday and from the minute we arrived the reception staff were really welcoming and friendly , they went above and beyond to ensure we enjoyed are stay !!! Helen in the restaurant is an absolute gem!!! She made my girlfriends birthday extra special !!! Jude's espresso martinis especially his signature one were out of this world !!!... More 

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Chris E, Thank you very much for taking the time to express your positive feedback on Tripadvisor. Helen, Jude, Melita and the rest of the team are delighted to read that you enjoyed your stay at the gorgeous Mansion Hotel & Spa at Werribee Park. We are all looking forward to welcoming you back in the near future. Warm... More 

Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Staff were 10/10. Slight misunderstanding with breakfast. Advised included however when we arrived at breakfast was told not included. Prices a bit high however they have monopoly as no where else to go.

Review collected in partnership with this hotel

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Gioz3108, Thank you very much for your review on Tripadvisor. I am happy that staff was able to rectify the misunderstanding regarding breakfast. You can always count on a high level of service at the superb Mansion Hotel & Spa at Werribee Park. Kind regards, Cedric Lootvoet Guest Relations Manager More 

Dunkeld, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was a flying visit but we'll be back! Attentive and super helpful staff, comfortable bed and such a grand setting. Highly recommend for a relaxing escape. The only difficulty we faced was, arriving after dark, it's a bit tricky to see the signs to the hotel. While the rooms are modest in size, the price was really great for... More 

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Budapest, Budapest, Hungary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night over the weekend, arriving early to admire the grounds and spend time at the spa getting full body massages. Our visit was absolutely wonderful, the staff, the grounds and the facilities were lovely. We even managed to squeeze in a game of tennis. A must do if visiting Victoria or living in Melbourne and... More 

Was this review helpful? Yes
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Peanut148, Thank you very much for your lovely feedback on Tripadvisor. The team and myself are delighted to read that you both enjoyed a wonderful visit at the superb Mansion Hotel & Spa at Werribee Park. Admiring the grounds, spending time at the spa, getting full body massages and playing tennis are all perfect ingredients for a perfect weekend... More 

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