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Cradle Mountain Hotel

3718 Cradle Mountain Road, Cradle Mountain-Lake St. Clair National Park, Tasmania 7306, Australia (Formerly Cradle Mountain Chateau)
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Cradle Mountain Hotel
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Cradle Mountain Hotel
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515 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adelaide South Australia
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just stayed for two nights at the Cradle Mountain Hotel and could not have wished for more! Originally booked for only one night but could not tear ourselves away! Spacious, warm, great nights sleep and spotlessly clean room. Our meals were all delicious; comprehensive buffet breakfast, generous serves of 'bar snacks' enjoyed by the open fire in the... More 

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Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We'd been looking forward to our visit to Cradle Mountain and we weren't disappointed... in the views! Different story with the Hotel however. Whilst the room was OK the whole place just seemed tired. WiFi was non existent and reception seemed totally unconcerned. Food at the buffet breakfast and dinner was of a poor quality and all rather tasteless. We... More 

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Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

Loved the room and spa bath however we couldn't access the Internet the whole time. Free pool, great photographic exhibition and wildlife all around. The only gripe I have is the food at the Grey Gum restaurant was terrible. They also tried to charge us for a bottle of wine we didn't have. Also, breakfast was limited. Buffet only.

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CradleMountainHotel, General Manager at Cradle Mountain Hotel, responded to this review

Hello, Thank you for taking the time to provide us with feedback that can help us improve our business and your next stay. We are delighted that you enjoyed our gallery and the facilities in your room. It is disappointing to read that you did not experience our usual standard of food and service, thank you for allowing us to... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed 1 night and it was fantastic. Very friendly reception people. Lovely room that accommodated 3 of us comfortably. We found the room was lovely and were the other facilities around the hotel eg library room, spa, sauna, restaurants. We had a good rate which included a buffet breakfast. The wifi wasn't working but it was not a priority... More 

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CradleMountainHotel, General Manager at Cradle Mountain Hotel, responded to this review

Thank you, I will pass all of your comments on to my team as your feedback is appreciated. Wishing you happy travels. Shanna Sweeney GM - Cradle Mountain Hotel More 

Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Very impressive upon arrival. Porters helped take our bags to the room. Staff were very attentive. You can not fault the service. We even had a wallaby welcome us at our balcony. the bed was not comfortable and was too small. The food was very expensive and the buffet dinner was average. the Al la carte restaurant was beautiful. The... More 

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CradleMountainHotel, General Manager at Cradle Mountain Hotel, responded to this review

The wildlife here adds wonderfully to everyone’s experience, we excited that you enjoyed this along with our service standards. Our a la carte restaurant is beautiful and we endeavour to have the same standard for our buffet, we acknowledge your comments and thank you for giving us the chance to improve. Kind Regards Shanna Sweeney GM - Cradle Mountain Hotel More 

Redcliffe, Australia
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel in a wonderful location. Close to Cradle Mountain visitors center and shuttle service to Dove Lake. On arrival we were given a room upgrade by Manager Jessica. This was so fantastic and comfortable. Much appreciated. Thankyou Jessica. Beautiful hotel with lovely dining areas complete with fireplaces. 2 libraries with fireplaces for relaxing. A wonderful Art Gallery onsite. Also... More 

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CradleMountainHotel, General Manager at Cradle Mountain Hotel, responded to this review

We certainly do have the best spot to be and we are super excited that you have thoroughly enjoyed your time in Cradle Mountain. We look forward to welcoming you back to Cradle Mountain Hotel upon your next visit. Regards Shanna Sweeney GM – Cradle Mountain Hotel More 

Greater Brisbane, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Very nice staff, great location. Big buffet breakfast however the food was very bland as you can tell most of it was out of a tin. It looks great but the taste is a real let down. Internet coverage is basically nil. Paid for the buffet dinner and found the same experience everything was very flavourless. Otherwise relaxing short stay.

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CradleMountainHotel, General Manager at Cradle Mountain Hotel, responded to this review

Thank you for providing valuable feedback for us to improve our business. We are glad you appreciated our staff and location however we are highly disappointed that your buffet dining experiences were not up to expectations. We pride ourselves in using Tasmanian produce however take on board your comments regarding flavour and we will address this immediately. We are confident... More 

Plano, Texas
Top Contributor
173 reviews 173 reviews
32 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 1 week ago

The facility is a bit basic, but as much as you should expect when in the wilderness of a national park area. It has nice dining options, and we do recommend the Grey Gums Restaurant on site for dinner. The trout was delicious. The staff in the main restaurant could use a bit more experience, but there are many seasoned... More 

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CradleMountainHotel, General Manager at Cradle Mountain Hotel, responded to this review

Having our staff recognised for taking care of our guests is wonderful. We are truly glad to hear your car issue was resolved. Cradle Mountain is a busy area at times and we enjoy that we can provide facilities for all types and tastes, we have to agree with you - our trout is delicious! Thank you for taking the... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

We stayed two nights in a standard room. 2 adults and a 5 year old. Room was ok, bathroom is not very new but for $139 per nigh including breakfast, really good value compared to the lodge. Positives: - Value for money - Buffet breakfast included was very good. Had a very good variety of cooked and continental foods. -... More 

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CradleMountainHotel, General Manager at Cradle Mountain Hotel, responded to this review

Your comments are extremely valuable to us and we appreciate you taking the time to express your experiences during your stay. Every comment allows us to improve and build our business. We're pleased that you appreciated the great rate with breakfast and found positives in our facilities, but we are really sorry some of your experience was not what is... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Cradle Mountain Hotel is a lovely place to stay after a long day of hiking. The restaurants and bar serve excellent food and drink and the staff are incredibly nice. Our room was clean and our bed was super comfortable. We weren't expecting the level of comfort and class that we found there and were very appreciative.

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CradleMountainHotel, General Manager at Cradle Mountain Hotel, responded to this review

Thank you for taking the time to provide feedback on your experience here at Cradle Mountain Hotel. It is pleasing to read that you were able to relax after enjoying gorgeous walks. We have recently added an exciting element to our property by opening our hot tub, steam room & massage services. It would be wonderful to have you stay... More 

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