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Imperial Hotel

1 Station Street, Mount Victoria, New South Wales NSW 2786, Australia
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58 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
  • All months
    (58)
  • Mar-May only
    (22)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (14)
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1 review
1 of 5 stars Reviewed 5 days ago NEW

Worst experience of all time!. Blood on the sheets of each room (we booked two), no toilet paper in bathrooms, no staff available throughout the night (and in the morning to check out for 8am). Was not able to pay while checking in and could not afford to wait for someone to wake up (no contact details at reception) so... More 

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Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Very Average Experience - Stopped for dinner whilst caught in Traffic on Long WE. They had a nice fire in the public bar, yet refused to light the fire in the Family area which was freezing. Food was ordinary and the staff unfriendly. This place has so much potential shame to see it isn't being realised

Was this review helpful? Yes 1

Travelers are raving about these Mount Victoria hotels

Level Contributor
4 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

I've been at Imperial Hotel few times before, last time 6 months ago. Always on weekend, we were stopping just for a dinner. It's convenient location for people going to/from the Blue Mountains. Before it was all right, not deluxe but food was good and old charm of historical building made you feel warm and somewhat nostalgic. They had a... More 

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Ashburton, New Zealand
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 21, 2015

Hotel has a lot of history and is well located to numerous local places of interest, a lovely area to visit. Owner was friendly, staff were ok, room was big and clean. Old places like this are a challenge to keep warm and maintain.

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Blackheath, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 7, 2015

My Group has had 2 events at The Imperial Hotel in Mt Victoria and experienced really tasty meals. Not one person had complaints out of 27. The meals arrived fast and the service was friendly and warm. I stayed at the Hotel and found the beds very comfy and the room very clean. The prices are amazing! I would recommend... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 4, 2015

After reading the recent reviews I was nervous about going to the Imperial, but once I got there I did not regret my choices. When ordering my food the lovely bartender was more than happy to give her undivided attention to me, even with it being extremely busy. She was happy to answer my questions. After the short wait for... More 

Was this review helpful? Yes 2
Basingstoke
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed April 28, 2015

I note from other reviews that we have had the same dismal experience. However, I understand that improvements are being made, this place needs to be closed until it has been totally refurbished a few improvements will not make up for the scruffy dirty interior. Our room was 'The Imperial Suite', "that's the nice room " the girl said as... More 

Was this review helpful? Yes 2
Brisbane, Queensland, Australia
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 14, 2015

... these are my family roots so we always stop here when visiting the Blue Mountains ... Elijah welcomed us @ the front door, immediately gave Sam 🐾 a bowl of water & settled us onto the comfortable leather Chesterfield sofas to enjoy an ale or two ... now bare in mind this is an historical venue and the publican... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 5, 2015

Dingy dusty mouldy crumbly slovenly staff in plastic thongs shuffling around, and "breakfast" is little cereal boxes do it yourself toast and not even any coffee or tea!! Unacceptable for "deluxe" room at $160 a night. Do yourself a favour and bring a tent instead - it will be nicer!

Was this review helpful? Yes 1
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 4, 2015

My wife and I had our worse ever experience in this establishment. It started right when we arrived, the room gave to us wasn't what we had booked. We booked an ensuite with a double bed but we've got a double bed and 2 single beds instead. Then we went to complain and ask for another room but we were... More 

Was this review helpful? Yes 1
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