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Hilton London Gatwick Airport

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South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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Hilton London Gatwick Airport
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4,324 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton London Gatwick Airport
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Ravenna, Italy
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 16, 2012

This hotel presents itself quite well but it offers a very poor service. Fire drill went off during the night and no one informed us what was really happening yet everyone in the hotel was wide awake. The bed was very uncomfortable as the mattress was old with hard springs. I travel a lot and the last time I slept... More 

Was this review helpful? Yes 2
kballam, General Manager at Hilton London Gatwick Airport, responded to this review

Please accept my apologies for the dissappointing stay that you experienced. For your information we are currently undertaking a mattress replacement project which will be completed shortly. Kind regards Sascha Koehler General Manager More 

Wilmslow, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 15, 2012

Myself, my partner and my parents stayed at the Gatwick Hilton the night before we flew on holiday. We normally always like staying at a Premier Inn, but we thought on this occasion we would spend the extra money to stay at a hotel attached to the terminal itself. I must say, we were all very disappointed. The only advantage... More 

Was this review helpful? Yes 3

Travelers are raving about these Lowfield Heath hotels

Ipswich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2012

had early flight so thought we would stay here for one night. we had three course buffet meal as well which was a carvery with plenty of choice.service was excellent at all times.room was very good apart from rust mark near plughole in the bath.would stay here again if we had another early flight.

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Reading, UK
Top Contributor
152 reviews 152 reviews
24 hotel reviews
212 helpful votes 212 helpful votes
3 of 5 stars Reviewed September 14, 2012 via mobile

I stay here every year as it is a nice start to my holiday. We always have a family room with a double and single bed. However, this year we were given a normal room with 1 double bed. A camp bed arrived 5 minutes later. While the bed was comfy the sheets smelled of cigarette smoke and the bed... More 

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Ihle
Top Contributor
59 reviews 59 reviews
21 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed September 13, 2012

I usually stay at this hotel when I have an early flight the next morning. By coming back at least once I year I can usually spot changes, for better or for worse. Reception very nice, polite and helpful. This time a lovely young lady with curly hair greeted me and went thru the regular questions. When I said I... More 

Was this review helpful? Yes 1
SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review

spitfireix - Thank you so much for your very generous and entertaining review, it really is greatly appreciated. Charging for WIFI is unfortunately out of our control but I do hope that it will not dissuade you from visiting us again in the future. Kindest regards, Sascha Koehler, General Manager More 

swansea
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 13, 2012

we were travelling to Mykonos in June and as we had an early flight we booked the Hilton hotel Gatwick Airport. I booked this hotel in January and took up there offer of there discounted Buffet. Once we arrived we had a smooth check in and the room was perfect to our requirements, We had a walk to our terminal... More 

Was this review helpful? Yes 1
SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review

david b - I was absolutely delighted to read your review of our hotel, particularly regarding food quality and I thank you so much. We hope to welcome you back with us on many future occasions. Kindest regards and again thank you! Sascha Koehler, General Manager More 

Weybridge, United Kingdom
Top Contributor
66 reviews 66 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 13, 2012

Chose this hotel purely due to the walking distance to Gatwick as I had an early flight in the morning. You can walk undercover to Gatwick South Terminal from the hotel. Restaurants were pricey although there was a Costa Coffee but you can walk to South Terminal for Weatherspoons or Giraffe for a cheaper alternative. Room was comfy.

Was this review helpful? Yes
SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review

ms21cg - thank you for your very short but specific comments, greatly appreciated. Best regards, Sascha Koehler, General Manager More 

N E Lincs
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 12, 2012

We stayed at Hilton before an early flight to the Carribean. Check in was easy, quick and the staff very helpful and pleasant. Thank you Sabina. We had an enjoyable meal in the Garden Restaurant and thought the quality was better than the last time we stayed here. The room was clean, the bed comfortable and the walk-in shower was... More 

Was this review helpful? Yes
SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review

H0lidaymad2 - I was both delighted and thankful to receive your review of the hotel and I do hope that we will continue to meet your expectations in the future when with luck and hard work on our part, we might gain 5 positives! Thank you again so much. Kindest regards, Sascha Koehler, General Manager More 

Yorkshire
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed September 11, 2012

Wasn't planning to stay here but when our outbound flight was delayed 24 hours the airline put us up here for the night. The good thing about this hotel is that it is literally a short walk to the terminal but it has little else to commend it. The bedroom and bathroom were tired and the food was indifferent. The... More 

Was this review helpful? Yes
SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review

Clemenceau - thank you for taking the time comment on our hotel. It is always unfortunate for guests when they are delayed. The hotel caters for many hundreds of delayed passengers during a year, very often at extremely short notice. Rest assured however that everything possible is done to ensure delayed passengers are not further disappointed or inconvenienced as a... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 10, 2012

Total rubbish, stayed there on the first night of honeymoon before we flew out to turkey the next day. The food was inedible in the garden restaurant, roast potatoes tasted like they'd been cooked a few days before. As was everything else. 15 minutes to get a drink after ordering aswell! After telling the supervisor I was refusing to pay... More 

Was this review helpful? Yes
SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review

Dano9789 - thank you for your comments. I believe my team interacted with you at the time. They of course asked what exactly was wrong with the food as we always wish to ensure errors or dis-satisfaction does not recur. Yours sincerely, Sascha Koehler, General Manager More 

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