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Hilton London Gatwick Airport


Hotel class 4.0 of 5
South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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Reviews you can trust

62% Recommend
3.5 of 5 stars 361 reviews
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By trip type
All (361)
[ Date ] [ Rating ]
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4 of 5 stars
missmuppet74   12 contributions
Herfordshire
Nov 9, 2009 | Trip type: Couples New
1/1 found this review helpful

Stayed for one night before our flight and was very pleased with the choice. We booked through an internet agent as a mystery 4-star hotel option and only found out it was the Hilton after booking so we took a chance, but it was worth it. Check-in was speedy and pleasant, and the room was lovely. It has clearly been... more

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2 of 5 stars
Esmel   17 contributions
Reading, UK
Nov 1, 2009
1/2 found this review helpful

I stayed for 1 night in September before a flight to Aruba. Last year we stayed a Gatwick hotel (I won't name the chain) which was dreadful. I had no bed linen and even after complaining, still didn't get any but I won't bore you with the details of that story! After experiencing the Gatwick Hilton it was an absolute... more

Management response from
kballam, manager

Dear Esmel thank you for reviewing our hotel. Your comments are greatly appreciated and we are very pleased that you have re-booked for next year. Hopefully then we will do enough to squeeze a higher score from you, we will always try our hardest! Best regards!!

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4 of 5 stars
ArgyllPiper   2 contributions
Scotland
Oct 31, 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

I stayed for one night prior to an international flight. The check-in and check-out were speedy, professional and efficient, the room was quiet and very clean, and overall it was exactly what one should expect in an airport-based hotel. It was a touch difficult to navigate my way to the terminal, but overall worth staying here rather than fighting traffic... more

Management response from
kballam, manager

Dear ArgyllPiper thank you for your very honest and direct review of our hotel it is most appreciated. I am extremely pleased that you will return and we look forward to it. Many thanks, best regards!!

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4 of 5 stars
amandajolly   10 contributions
Altrincham Cheshire
Oct 27, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

The hotel is in a big transformation at the moment with lots of building work going on - the reception and bar area is totally out at the moment. However it will be good when finished Bedrooms up to the usual standards - new black on 7th is excellent more

Management response from
kballam, manager

Amanda Jolly thank you so much for your very precise and intelligent review of our hotel. Your comments are greatly appreciated and give a true picture of the property and services. Again thank you so much! Best regards.

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2 of 5 stars
burdock   6 contributions
channel islands
Oct 25, 2009 | Trip type: Couples
0/2 found this review helpful

We recently stayed at the Gatwick HIlton - the first time for 26 years and I don't think any upgrading had been done since! The reception is a building site which is very offputting. We were staying for two nights - one at each end of our trip. The first night was so noisy all we heard during the night... more

Management response from
kballam, manager

Burdock thank you for your review of our hotel. The hotel has been upgraded twice since being built and the current refurbishment is to enhance our guests stay even further. Never a good time to do it but we hold our regular guests long term comfort and perception in high regard. We hope to welcome new customers also to enjoy...

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2 of 5 stars
Cambridgegal67   11 contributions
Cambridge England
Oct 22, 2009 | Trip type: Couples
0/2 found this review helpful

We have stayed at this hotel before and have been very happy. This particular time was awful. We didnt have a bathroom which looks as luxurious as the photos on previous postings. Certainly not a seperate shower We had a worn out room. The sink taps (no, we did not have a modern set of taps) were so hard to... more

Management response from
kballam, manager

Cambridgegal67 I and my colleagues were very concerned to read your review. Unfortunately no details of your stay are available to us but please let me assure you that your experience is not indicative. We have 821 rooms 80% plus occupancy and receive numerous compliments from other mediums as well as TA. Best regards!

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4 of 5 stars
johnbursby   12 contributions
Tunbridge Wells
Oct 20, 2009 | Trip type: Solo travel
2/2 found this review helpful

Stayed here overnight before a morning flight to the Windies. Check-in was friendly and efficient. I had previously requested on the Internet for the £10.00 upgrade to a de-luxe room which was cheerfully provided. Only problem was my room was in the new wing and you almost needed Sat-Nav to find it. Room spacious,spotless and surprisingly quiet. Nice meal in... more

Management response from
kballam, manager

Tunbridge Wells your review was a joy to read and did make me laugh. Sorry about the trek to the deluxe wing of the hotel, but the best is always worth that bit extra effort. The newly renovated rooms however in the near building are delightful and please ask for one next visit! Thank you again for your wonderful and...

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5 of 5 stars
Devon-Travel-lover   3 contributions
Devon, UK
Oct 19, 2009 | Trip type: Couples
2/2 found this review helpful

My husband and I stayed at the Gatwick Hilton for one night's B & B in May before a morning flight to the Carribean. Check in & check out was very quick and efficient. The spotless room was a good size & very modern with a very nice large bathroom, alot of the fixtures/furniture seemed very new. Due to the... more

Management response from
kballam, manager

Devon UK thank you so much for your very genuine and kind review of our hotel. Your comments were passed to all of my colleagues and gave us all the boost we occasionally need. Thank you again and we hope to meet your expectations during many more future visits. Kindest regards!!

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2 of 5 stars
BensMom   27 contributions
Edinburgh, United Kingdom
Oct 19, 2009 | Trip type: Couples

We stayed at the Hilton Gatwick a total of two nights January 28-29, 2008. We are Hilton Honors members & are used to being upgraded upon check-in. At this location, however, we were first given a stale, drab room. The room smelled clean though and we weren't going to request a move until we noticed one of the twin beds... more

Management response from
kballam, manager

Bens MOM! Your review on this hotel from January 2008! is not indicative of the hotel now. The hair salon (franchise) moved from this hotel in April 2008. The family rooms have been completely renovated in 2009 and we receive numerous compliments regarding the food in all areas particularly from our Gold/Diamond Hilton Hhonors members. Best regards.

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4 of 5 stars
BrummieSmithy   9 contributions
Birmingham, United Kingdom
Oct 14, 2009 | Trip type: Family
2/2 found this review helpful

4 of us stopped at the hilton for 1 night before our flight to florida. We used the meet and greet car parking service as well. We arrived at approx 5pm and handed our car over to the guys at the front desk and was all done within 10 minutes which was good. We then checked in which was swift... more

Management response from
kballam, manager

Birmingham UK thank you so much for your very kind and generous review of our hotel. I am so pleased you mentioned our Valet Parking facility and even more pleased that you found it and check in quick and efficient. Thank you also for your very fine comments on our food services. Your feedback is greatly appreciated and we hope...

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Hilton London Gatwick Airport Also Known As

  • Hilton Hotel Lowfield Heath
  • Hilton Lowfield Heath
  • Lowfield Heath Hilton
Address: South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
Lowfield Heath Hotels Hilton London Gatwick Airport
3.5/5.0
361