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All 2 Lowfield Heath hotels

Hilton London Gatwick Airport

4.0 of 5 Hotel   |   South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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Ranked #1 of 2 Hotels in Lowfield Heath
A recent review
3 of 5 stars reviewed 2 days ago
tycariadus Jersey, Channel Islands
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3,510 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jersey, Channel Islands
Top Contributor
84 reviews 84 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel has slipped rapidly. The room I was first allocated tonight was cigarette smoke ridden despite being forbidden by law. The net curtains were hanging off the rails with most hooks not connected. The exec lounge was like a zoo, suggesting overload and the food once again inedible. By the latter remark I refer to previous comments made by... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear tycariadus, Thank you for taking the time to review the hotel. I am sorry that we did not reach your expectations and your review has been discussed with my senior team. Please be assured that we take any and all constructive comments on board and apply changes where necessary or appropriate. Best regards, Guy Hilton More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel prior to flying out on our honeymoon. This hotel made our start to married life very special & went above & beyond to make our evening a memorable experience! The manager came out to personally congratulate us which I thought was a wonderful touch, the room was extremely clean & comfortable (in the new building)... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Katie G, May I add belated congratulations for your special day and I was delighted to read that you enjoyed such a special night at our hotel. Perhaps we will be able to welcome you back for your first anniversary? Very kind regards, Guy More

Birmingham, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at this Hilton hotel again a week ago. Arrived by car,convenient parking close by. Had dinner in restaurant, good quality food and wine, excellent and cheerful service. Very nice bedroom but did have the upgrade. Room service punctual. Easy check-out. Best of all, just walked into the airport and got checked in, so easy. On return headed for Hilton... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear pugilistic, Great scores, great comments and post and I am extremely grateful to you! Very best regards, Guy More

Croydon, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed at the Hilton last night, the Hotel communal areas are very nice, light airy and modern, the corridors of the bedrooms are beginning to look a little tired, but how much time do you spend in the corridor! The rooms are spacious, nice flat screen tv, desk, fridge, and tea and coffee making facilities. The bathroom is looking tired,... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear emmaw1980, Thank you for your post and your very positive comments and feedback. Please accept my apologies however for any disturbance you experienced. I will investigate this by viewing our CCTV as after 11pm and before 5am our housekeeping team are not usually on the floors. I do hope we will be able to welcome you back with us... More

Newport, Wales, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Visited the hotel as a night to stay prior to flying from Gatwick. This is the second time we've stayed here in the last 2 years and if you're flying from Gatwick the location is perfect. Location is probably the biggest plus of this hotel though, as the room quality doesn't seem to be of the standard you'd expect of... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Adam W, Thank you for a candid review and the subtle points made have been taken up with my reception team and please accept my apologies. We can do much better and with 821 rooms and an average nightly occupancy of 80+%, I am confident that we will meet and hopefully exceed your expectations. I do hope that you... More

Keele, UK
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A conveniently placed Hilton Hotel at Gatwick South Terminal. Standard Hilton facilities: comfortable clean and quiet rooms, and a choice of restaurants and bars. My usual gripe with Hiltons applies - poor WiFi provision which is charged for throughout the hotel. But this isn't unique to this hotel! Overall recommended for easy access to flights.

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Rob J, Thank you so much for your very positive feedback. I am delighted to confirm that we are having more receivers added to the hotel for WIFI and that Hilton is currently negotiating WIFI charges and we expect an announcement very soon. Thank you again! Best regards, Guy More

London, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel in July 2014 for a total of 2 nights. Our first night was just prior to a holiday in Italy and so we decided to take the stress out of trying to get to the airport for an early flight by booking an executive room at the Hilton Gatwick. Firstly it is conveniently located for... More

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Sherlock_Holmes_007, Thank you for your post. As you say very mixed but all the same extremely well received for all your comments and feedback and I do hope to have the opportunity to welcome you back with us. Very best regards, Guy More

Newcastle upon Tyne, United Kingdom
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

If you like yourself please stay elsewhere . This hotel is dreadful really dreadful. I paid £100 to get some precious sleep before an early morning flight. First room smelt like a sewer and was filthy. The corridor smelt mouldy and damp. I asked for another room and the receptionist obliged and I was given the key to a family... More

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear amandahep15, I was extremely concerned and sorry to read of the issues your experienced and please accept my sincerest of apologies. I would be grateful if you could contact my PA, Karen Ballam with the details of the rooms you used as I will I assure you investigate the issues raised? karen.ballam@hilton.com or Direct telephone 01293 610 803 I... More

Travelers are raving about these Lowfield Heath hotels

London, United Kingdom
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is an ideal place to stay when using Gatwick. Very comfortable and spacious rooms. Right next to the south terminal. Good food and room service also. The staff are very happy to help and It is possible to pre order a very early breakfast.

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Hampstead30, Great post and scores and I am extremely grateful to you. Thank you so much for your confidence. Kindest regards, Guy Hilton More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Stayed in this hotel before going away on holiday on a very early flight - could not be easier with direct access to the South terminal that we were flying from. We upgraded to the executive room, which was worth it even though we did not have time for breakfast, but had a lovely pre-holiday glass of wine.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Jesper J, Fantastic scores and post and thank you so very much. I was particularly pleased that you experienced and enjoyed the executive facility and hope that you will consider using the same in the future? Very best regards, Guy More

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Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
Phone Number:
Location: United Kingdom > England > West Sussex > Lowfield Heath
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hilton London Gatwick Airport Lowfield Heath, UK - England

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