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Hilton London Gatwick Airport

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South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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Hilton London Gatwick Airport
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Hilton London Gatwick Airport
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4,167 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dorset, United Kingdom
Top Contributor
115 reviews 115 reviews
28 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were only here for one night before a flight the next day. We decided to upgrade to a deluxe room and were pleasantly surprised with the quality in the newer part of the hotel. Contemporary furnishings and a comfortable bed. The bathroom was excellent with a good selection of toiletries. Would definitely stay again.

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Kirkwall, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

Recently stayed for 2 nights after holidaying abroad , arrived late evening to find the Hotel full and placed in a smoking room that not only stank like a week old ashtray but short on the cleanliness side also , Was quite taken aback at how far Hilton has let it's standards drop , this place is basically an over... More 

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Travelers are raving about these Lowfield Heath hotels

Bournemouth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed in this hotel on a couple of occasions before flying out on holiday. We find that is perfectly situated close enough to the airport to take advantage of the day before check ins and far enough away that you can relax. The rooms that we have had have all been very nice clean rooms that are very... More 

Was this review helpful? Yes 1
london
Contributor
12 reviews 12 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for one night pre flight. Next door car park door leads into the corridor for the terminal and 30 secs walk to the hotel reception...excellent for those with luggage and kids in tow! Reception staff very good and very friendly porter helped with our luggage. Family deluxe room was big and fine for an overnight stay. Early morning checkout... More 

Was this review helpful? Yes 2
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear ripple11, Great post and scores and I am very grateful to you. Kind regards, Guy Hilton More 

Milton Keynes, United Kingdom
Top Contributor
129 reviews 129 reviews
13 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked a double room for one pre-flight night with 8 nights parking. A pretty good deal I would say. The car park is a spit away from the hotel and worked seamlessly - we had to depart at 2 in the morning and had no problem getting away (there's a 24 hour parking official there). Hotel room was fine if... More 

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear SearchForGoodFood, Great post and I am very grateful to you for taking the time and trouble to complete the survey. Best regards, Guy Hilton More 

Skelmersdale, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

im giving it a bad review because i booked the hilton as i was traveling 5 hours in a car.. plan was to have a good night sleep and get flight in the morning. hotel was nicely done. basic. had a few drinks in the sports bar and some food which was very good. went to bed.. the one pillow... More 

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear brookysvbest, Thank you for your post it is much appreciated. Please accept my apologies however for any discomfort in respect of the bed. In 2013 we completed a full mattress/bed renewal programme and spent 77k on pillows. As a result of your feedback our housekeeping manager will investigate the issues brought to our attention. I am sorry that on... More 

Onchan, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had a cancelled flight due to fog and was put into this hotel by Easyjet along with a couple of hundred other people. Amazingly had a good time, food was good staff friendly and very helpful. I am a Hilton honors member and was given the password for wi-fi (not sure f you have to pay otherwise). Went on a... More 

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Drew H, I was absolutely delighted to read your comments and feedback and thank you for your very positive feedback. We hope to meet your wife's expectations again in June. Very best regards and thanks, Guy Hilton More 

Luxembourg City, Luxembourg
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Very surprised that no water was in the deluxe rooms. We had to drink tap water. No mini bar. I'm happy to pay for bottled water and I would of thought this would of been in the deluxe rooms. Also no parking at the hotel. The bar is open late though for a drink if you land late

Was this review helpful? Yes 2
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear ajf0677, Thank you for your post, Regards, Guy Hilton More 

Oxford, United Kingdom
Top Contributor
71 reviews 71 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here before an early flight the next day. Booked a family room - which, although smaller than the pervious ones I've stayed in, was more than adequate. The Exec lounge was, as usual, excellent. Very helpful staff and excellent service. (note that the evening aperitif and drinks times has been shortened slightly - it's now 6:30 - 8:30) The... More 

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Randomtox, Great post and scores and thank you so very much for your continued confidence and support it really is most appreciated. We look forward to welcoming you back in the near future. Very best regards, Guy More 

Norwich, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We used this after a long flight home, that was too late to contemplate a four hour drive. Very quick processing through reception, and booked / paid for the Full English. We were allocated a deluxe room in the new block - very comfortable and very quiet. Well lit room with acceptable wi-fi, and a well lit bathroom. Shame about... More 

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Peter B, Great post and scores and thank you so much. I have of course discussed your feedback with my F&B & Bars Managers both of whom have asked for their personal apologies to be linked with mine. Rest assured the necessary action will be instigated. Thank you for letting me know. Very best regards, Guy Hilton More 

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