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Hilton London Gatwick Airport


Hilton London Gatwick Airport
Hotel class 4 of 5
East Way | SouthTerminal, Lowfield Heath RH6 0LL, England
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Traveler Reviews

60% Recommend
3.0 of 5 stars 301 reviews
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By trip type
All (301)
[ Date ] [ Rating ]
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3 of 5 stars
Joker53 1 contribution
Herts
Jul 18, 2009 | Trip type: Family New

Visited the Gatwick Hiton for an overnight stay prior to an early flight. The hotel is advertised as a four star establishment but in my opinion is worthy of only three stars. The decor is old and dated and in need of refurbishment, our family room had a lovely view of a dirty roof with a big metal air conditioning... more

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4 of 5 stars
tommyb83 2 contributions
East of England
Jul 16, 2009 | Trip type: Couples New

Everything you could want. Lovely rooms, wide ranging restaurant, quick and efficent service Car parking very simple more

Don't bother
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2 of 5 stars
annam0787 2 contributions
St Albans, Hertfordshire
Jul 15, 2009 | Trip type: Couples New

INTRODUCTION: We booked this hotel through Airport Hotels 4 U and in all fairness we got it quite cheap at £77 for one room /one night. However, the room we stayed in was not at all what we expected. I think the hotels reserves certain rooms for guests who have booked the hotel through another website. ROOM: The room was... more

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4 of 5 stars
JB&CT 20 contributions
Peterborough, Cambs
Jul 15, 2009 | Trip type: Couples New

The title says it all really, the check in staff were very efficent and the whole process of checking in and parking the car in the long stay car park was effortless. The room was OK. It was clean and tidy and the bed was OK. But like a previous reviewer said try and get an updated room. Im not... more

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4 of 5 stars
Smileyglobetrotter 10 contributions
Suffolk, UK
Jul 12, 2009 | Trip type: Couples

As we had an early check in for our flight out of Gatwick South Terminal on the 4th June, I decided to book a room at the Hilton as it was convieniently based and meant that myself and my boyfriend would avoid all the stress of driving 2 hours at the crack of dawn to Gatwick! I booked the hotel... more

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2 of 5 stars
spunkster 49 contributions
Indiana
Jul 12, 2009 | Trip type: Couples

Overall, this is a pretty tired property. The room we stayed in was not up to Hilton standards. It would be a 1 to 2 star hotel in USA. Very disappointing stay. more

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3 of 5 stars
espenf 1 contribution
Stavanger, Norway
Jul 8, 2009 | Trip type: Family

Agree 100 % with previous reviewer. We booked executive rooms on our overnight stay flying out to Barbados from Gatwick. These, relatively recently renovated rooms are fine. Similar quality as Sofitel (which we stayed at last year when flying out from North Terminal). Coming back, our connecting flight did not leave until evening, so I booked a Day Room (Standard... more

Management response from
kballam, manager

Dear Espenf of Stavanger Norway. Thank you for your review of our hotel. Honest, we like that. However the majority of the older rooms are in line with expectation and cost as many of our regular customers verify by the great feedback we recieve! Thanks again!

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5 of 5 stars
hullabaloo52 1 contribution
London
Jul 6, 2009 | Trip type: Couples

We stayed at the Hilton for 1 night prior to an early morning flight. When checking in, there was no record of our reservation, which we had booked through a third party website, but we were dealt with in a very friendly and efficient manner. As a result of a short wait whilst the problem was rectified, we were upgraded... more

Management response from
kballam, manager

Dear Hullabaloo52 a very big thank you for your generous review or our hotel and customer services. Your feedback is very welcome and we are grateful. Kindest regards!

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2 of 5 stars
sulby 3 contributions
england
Jul 5, 2009 | Trip type: Family

Stay at the Hilton at Gatwick the night before we flew to Orlando in February. I was really disappointed with the room we were given, there was either blood or red paint on the floor in the bathroom (couldn't see anything painted red) it wasn't up to Hilton standards, very 3rd rate. We went and had our dinner in the... more

Management response from
kballam, manager

Dear Sulby of England thank you for your honest review of our hotel. After your visit which was reported at the time, we ascertained that the marks on the marble floor were indeed red nail varnish. We also acknowledge that we have issues with our older rooms and are trying hard to renovate as quickly as possible. I am sorry...

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4 of 5 stars
alchyplonk 18 contributions
Blyth, United Kingdom
Jul 3, 2009 | Trip type: Couples

Stayed here the night before our flight to the Domincan and chose it because it was located at the South Terminal for ease of getting to the airport. Its about a ten minute walk to the hotel, and we were very impressed with the reception area when we arrived. Check in was very easy although the receptionist did ask for... more

Management response from
kballam, manager

Dear alchyplonk of Blyth thank you so much for your very generous review of the hotel and the photos are great, showing off the bathroom in a true light. Your comments regarding the staff are also much appreciated and it was a pleasure to print and post your review on our notice board. Kindest regards!

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Hilton London Gatwick Airport Also Known As

Address: East Way | SouthTerminal, Lowfield Heath RH6 0LL, England
Lowfield Heath Hotels Hilton London Gatwick Airport
3.0/5.0
301