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All 2 Lowfield Heath hotels

Hilton London Gatwick Airport

4.0 of 5 Hotel   |   South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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Ranked #1 of 2 hotels in Lowfield Heath
A recent review
3 of 5 stars reviewed yesterday
kym0392 Barnard Castle, United Kingdom
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3,290 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Eastleigh, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Stayed one night pre our flight to Greece & found the room to be less that average for a 'Hilton' facility. The actual bed was shocking. The mattress was noisey & uncomfortable making sleep very difficult. This added to the unthinking noise of persons moving through the corridor outside made our visit far from good. The noise of a neighbouring... More

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Barnard Castle, United Kingdom
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

We booked a park & fly package with the hotel with Dinner Bed & Breakfast. We were given the option to upgrade to an executive room upon arrival, for £20 per person, which we did. The room was very nice & spacious. We took advantage of the executive lounge, which was very good & wished we had just had a... More

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Guernsey
Contributor
19 reviews 19 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

If you want to walk to your hotel it is either the Hilton (if you are leaving from the South Terminal) or the Sofitel (leaving from the North), so location played a key part of my decision about where to stay. Haven't stayed here for almost a year but not much has changed. Executive rooms are looking a bit tired... More

Review collected in partnership with Hilton Hotels & Resorts

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Portland, Maine
Contributor
14 reviews 14 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Hilton is easy walking distance from the car rental area and has a covered connection to the south terminal. We chose it as an easy way to end our month in England. The first room they gave us smelled of mildew so bad we had to wait in the hall until they found us a new room. The second... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear 564Bert1970, Thank you for your post and the very good scores which are much appreciated. Hilton is indeed currently negotiating WIFI facilities and we expect an announcement very soon. Kindest regards and again thank you! Guy More

Nuneaton, United Kingdom
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had an overnight stay in this hotel prior to flying out to Mexico. The location is the best you will find when flying out of gatwick south terminal. The rooms are clean and well catered. The reception can get busy but the staff are helpful and polite! My main issue is the general communal areas could do with updating!... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Richborntotravel, Thank you for your post and I am delighted to confirm that the work in the lower lobby begins in earnest this month. I look forward to your comments after a future stay? Very best regards, Guy More

1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Despite our room being paid for 2weeks previously this hotel gave our room to someone else! Not just us but the 25 other travellers they made to stand in a long queue only to be given this information. Unforgivable!!

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Orthopaedic, thank you for taking the time to post and again may I offer our sincerest of apologies that we were unable to accommodate you and some other guests recently. This was the result of a system issue and was resolved as quickly as possible. Sadly there was no time to alert guests to the matter before arrival. I... More

Travelers are raving about these Lowfield Heath hotels

Glasgow, United Kingdom
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Have stayed here several times due to holiday flight timings. All of the staff were professional, friendly and helpful. Rooms were clean, quiet and of a decent size, beds comfy and shower good. Food quality was also tasty, if a bit on the expensive side. Give yourself a few extra minutes if going onwards to North Terminal, in case of... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear scottyguy, It was a real pleasure to see the scores given and to read your very kind and generous post. Thank you so much. It is made all the more pleasing for us as you are a regular guest. Thank you! Very best regards, Guy More

India
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed in this hotel overnight before our flight out the next day. This is certainly not a hotel of Hilton Standard. The check in staff said he upgraded us. If the room in which we stayed was an upgraded one, I wonder what the actual room we booked would be like. No complimentary drinking water in... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear convie, Thank you for your post and for completing the Hilton customer survey. I am sorry for the disappointment of no complimentary water in the standard rooms, however my team are always more than happy to deliver bottled water if ordered via room service. It is not a policy within Hilton hotels to hold guest's credit cards or to... More

Birmingham, United Kingdom
Senior Contributor
21 reviews 21 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Due to flying on the Monday morning our parents booked us in for the day before. It started quite badly with reception not finding our reservation however after that things got better and better. The reception manager could not be more apologetic and once sorted (it was a central reservations error) he upgraded our room and gave us cheap access... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear The_Poppys030514 , Firstly a belated Congratulations! and thank you for a terrific post. I am so pleased we delivered a surpirse factor! Kindest regards, Guy More

yorkshire
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we stayed here the night before flying to USA - found it was lovely, comfortable and clean hotel. We had a deal which included car parking, deluxe room, 3 course dinner on the Saturday night, breakfast on the sunday morning and found it to be very good value. The car park is not really within walking distance, but there is... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear barbsYorkshire, Great post and I was delighted to read that you would book this hotel again and thank you for saying so! Very best regards, Guy More

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Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
Phone Number:
Location: United Kingdom > England > West Sussex > Lowfield Heath
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Gatwick Airport 4*
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hilton London Gatwick Airport Lowfield Heath, UK - England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Class
Number of rooms
821

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