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All 2 Lowfield Heath hotels »

Hilton London Gatwick Airport

4.0 of 5
South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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Hilton London Gatwick Airport
3.5 of 5 stars 1213 Reviews
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1,213 reviews from our community

What travelers say about this hotel
  • South Terminal(78)
  • Early morning flight(31)
  • Executive Lounge(25)
  • Very good(23)
  • New wing(22)
  • Car park(20)
  • Room service(17)
  • Clean and comfortable(8)
  • Very nice(5)
  • Good night(4)
Traveler rating
    223
    423
    296
    161
    110
Only show reviews for Family (245) | Couples (483) | Business (176)
Date Rating
Singapore, Singapore
Top Contributor
81 reviews 81 reviews
Reviews in 64 cities Reviews in 64 cities
215 helpful votes 215 helpful votes
3 of 5 stars Reviewed June 1, 2012 NEW

Stayed here as we arrived very late in the night and didn't want to commute to the city centre. We were upgraded to an executive room in the new wing with our HHonors Gold membership. For an executive room, it was rather basic in terms of furnishings/decor - more like a Garden Inn - definitely not normal US or Japan... More

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Guernsey, United Kingdom
Senior Contributor
35 reviews 35 reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 31, 2012 NEW

The Hilton Gatwick is an acceptable airport hotel but it is only just acceptable. Whilst other hotels at airports operate 24 hours a day, if you arrive late or leave early, this feels like a non-airport hotel in the middle of the night - pretty much shut down. The new executive wing to the hotel has reasonable rooms, the rest... More

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Earth
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52 reviews 52 reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 31, 2012 NEW

As our flight was delayed our airline put us up in this hotel at their expense. The check in was very quick cinsiderung they had 200 people all trying to check in at once. The staff were polite and knowledgeable. A hot buffet evening meal was laid on for us and the catering staff did us proud with a small... More

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Bishops Stortford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 31, 2012 NEW

After my stay at the Hilton hotel, I have to say the hotel itself was ok, the gym is not worth attending, unfortunately you were badly let down by the staff, breakfast manager was rude when we asked for a certain table, he then "barked" at his staff making us feel rather uncomfortable and unwelcome! Again one of the night... More

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Billericay, Essex
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 30, 2012 NEW

My wife and I always stay at this hotel before we fly out from Gatwick. On this occasion I was taking a short holiday on my own to the Hilton Barbados. Check-in was first class. A warm smile from the Receptionist who already had my details on a card so I simply signed and was on my "merry way" way... More

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Mold, N Wales
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 29, 2012 NEW

Stayed here at the beginning of May after a flight down from Manchester. We had to trek from North Terminal to South via the shuttle train, which was great and only took about 5 mins, in all it takes about 15 mins or more to reach the hotel. The Hilton is tucked away behind a car park, with lots of... More

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South Yorkshire
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 28, 2012 NEW
3
people found this review helpful

Stayed at the Hilton Gatwick for one night in Early May. It seemed ideal as we were flying the next morning. The hotel is clean and our room spacious. We had dinner and parking included. The dinner was good and service was efficient. The one complaint it that it is so hugh you needed walking shoes to get to your... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
May 30, 2012

wizzmar - thank you for taking the time to review the hotel and your feedback is greatly appreciated. With regard to left luggage however: we are on security level '2' and our security procedures are very much driven by the airport as we are on Gatwick Airport property. We are unable to hold any luggage unless the guest is in... More

cornwall
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 28, 2012 NEW

We wanted to start the holiday early and treat ourselves to a bit of luxury as it should have been for £126 for the night. We have stayed in better £30 a night Travelodge’s and didn’t have the listen to the above and beside room using the toilet etc. We will not stay again or recommend to friends. Hope this... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
May 30, 2012

Eric_the_Bish - thank you so much for your comments regarding our hotel, it is greatly appreciated. I am sorry that you were unable to take breakfast: the restaurant does open for service at 05.30 and we have found that is an acceptable start time for our guests usually, however as a result of your feedback we will review the operating... More

Plymouth UK
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2012 NEW

Very bland, as you would expect. Room was clean, atmosphere sterile. Good, if expensive, food in the restaurant. I had an early morning flight and the booking included a full cooked breakfast - only I couldn't eat it. You might expect an airport hotel to offer food when people need to eat to get to their flight: this seems pretty... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
May 29, 2012

Eric_the_Bish - thank you for taking the time review the hotel and I was pleased to read your feedback although I appreciate the restaurant opening time of 05.30 may not be suitable for some of our guests and this is under review. Thank you again! Best regards, Sascha Koehler, General Manager More

Toronto, Canada
Senior Contributor
30 reviews 30 reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 27, 2012 NEW
2
people found this review helpful

Typical hotel for an airport with normal Hilton rates. There is nothing so terrible or outstanding about this place. In the past, they have helped me when I have been in a pinch and were even really fair and kind about it. Of the 10 or so times I have stayed here, I always have a room in the 1100... More

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SaschaKoehler, General Manager at Hilton London Gatwick Airport, responded to this review
May 30, 2012

Wanderlots - I thank you for your direct and honest review> it is so gratefully received. Kindest regards, Sascha Koehler, General Manager More

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Additional Information about Hilton London Gatwick Airport

  • Hilton Hotel Lowfield Heath
  • Hilton Lowfield Heath
  • Lowfield Heath Hilton
Address: South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
Price Range: PLN: $$

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