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All 2 Lowfield Heath hotels

Hilton London Gatwick Airport

4.0 of 5 Hotel   |   South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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A recent review
4 of 5 stars reviewed yesterday
aimster82 London, England, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
London, England, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for a night before flying off on honeymoon form the south terminal, and are really glad we did. It was all so easy from start to finish, we would definitely do it again. We used the short stay car park, which is luckily connected to the hotel and terminal building via a covered walkway. Amazing! We had... More

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Penryn,Cornwall
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here the night before my flight to Florida. Easy to find. Checked in efficiently then moved our car to the long stay car park. Was not very well explained,was told to drop it off then take the shuttle back. Should have been told to take the bus,upon asking a bus driver in the car park he took us back... More

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1 review
3 of 5 stars Reviewed yesterday NEW

We used to stay in this hotel every year and I am normally very happy with the service but this year the hotel seems to be different and the staff is less friendly. The last two times people was very attentive with us. I remember a young lady named Susanna that was very helpful and she went extramile. The airline... More

Was this review helpful? Yes 1
South Coast
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The problem being, of course, that it's an £80.00 a night hotel. Decided to spend the last night of our holiday at the Gatwick Hilton instead of driving home to a cold house (or boat, in our case) thinking it would be a touch of luxury to end our annual break. Arrived and checked in at 11pm. Went into the... More

Was this review helpful? Yes 4
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Normski123, Thank you for your post. Best Regards, Guy Hilton More

London, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I stayed for 1 night for business. The reception staff were very helpful and polite. I had a rather long walk to my room and the corridors were dimly lit. Rooms were clean and comfortable. Breakfast was excellent with a good choice of hot and cold food. I was disappointed that I was not offered any tea or coffee though.... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear AuntieTravellingKate, Great post and thank you so much. My apologies however for the lack of service regarding tea/coffee. This is a standard offering and I have passed it to my Food Services Manager for immediate review with his team. Best regards, Guy Hilton More

Guernsey, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I reviewed this hotel a year ago after having suffered a rather rubbish experience...........but now I am delight to report things have improved dramatically...........well at least from my point of view they have. I understand that the hotel was going through some refurbishments but they have now been completed so all the rooms, in theory, should be of a much... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear 883JamesM883, Fantastic post and thank you so very much! Best regards, Guy More

Senior Contributor
26 reviews 26 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed just one night before our flight to Orlando. Room was clean, not bad at all. At night we went for dinner. The staff there was very helpful as they made food for our small 9Mt old baby as well. Food in that restaurant was really delicius. I would choose Gatwick Hilton again.

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

DeTakeMyAdvice12, Great post and I am very grateful! Best regards, Guy More

Liverpool
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A stayed here 3 years ago in exactly the same deluxe family room. This time it was as good in terms of the experience. For example, that staff are excellent - very helpful. The duty manager brought are lost items to our room - thank you sir! The room was tired however, light bulbs not working, carpet ripped, chipped furniture... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear JohnnySpider, Great post and thank you for the feedback. We are in the last stages of completing a 300 room upgrade. Best regards, Guy More

Bembridge, United Kingdom
1 review
2 of 5 stars Reviewed 5 days ago NEW

On arrival paid £20 for upgrade. Room smelt of bad drains so much so the porter was aghast. On fighting hard to see the Manager was told there was only one other room available. It was shabby and the carpet was stained. But to add insult to injury on checking out they tried to charge us £20 for the non... More

Review collected in partnership with Hilton Hotels & Resorts

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Margaret D, Thank you for your post and I know that Karen has been in touch and we look forward to welcoming you back with us. Best regards, Guy Hilton More

London, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

We stayed here the night before we went on holiday as part of a hotel and parking package. The hotel was really nice, we ordered room service for some dinner which was brought up quickly and was very tasty. The only negative which is quite important was the fact the walls were very thin, the baby next door was up... More

Was this review helpful? Yes 1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Dear Matthew25LB, Thank you for your positive feedback and post. Best regards, Guy More

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Additional Information about Hilton London Gatwick Airport

Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton London Gatwick Airport Hotel
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hilton London Gatwick Airport Lowfield Heath, UK - England
Address: South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
Phone Number:
Location: United Kingdom > England > West Sussex > Lowfield Heath
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Lowfield Heath
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Gatwick Airport 4*
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